商务英语口语_接待客户

ChapterⅡ Receiving Clients （接机，参观产品，社交娱乐等） Background Knowledge （公司、人物介绍，对话情景） Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport. 一，Meeting the Guest 1． At the airport. Miss Li is meeting Fred Johns. L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New York? J: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltd? L: Yes, it’s my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant trip? J: Well, I enjoyed it very much. L: Anyway it’s a long way to China, isn’t it? I think you must be very tired. J: But I will be all right by tomorrow, and ready for business. L: Great. Well, let’s go. 2． Introducing the Guest to the Superior. Miss Li is introducing Mr. Johns to Susan Wang, the sales manager. L: I would like to introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc. J: Nice to meet you, Miss Wang. W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here. J: Thank you. I have been looking forward to this trip. W: We’ll do everything we can to accommodate you and make you comfortable. J: You are so nice. I hope we’ll have a good cooperation. W: Great. Now let’s take a short rest in the waiting room. Then Miss Li and I will take you to visit our company. J: Good idea. Let’s go. 二，Client Reception 1． Introducing the company. Miss Wang and Miss Li are introducing the company to Mr. Johns. W: Here is our company, Sunshine Import & Export co. ltd. J: Yes, I’ve heard the company for a long time. W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line. We have nearly 280 employees and sales of $ 9,806 million. We manufacture fine chemicals, e.g Rongalite C 98 PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciated by their purchasers. L: Yes, and we always take customers first. J: Great. Do you have any new products？ W: Yes, it is researched by our Research and Development Department. I think it will be the best-selling lines. J: Wonderful. Can I have a look at these new products? W: Of course, Miss Li will show you around the different departments of our country, and then we will visit the products. 2． Introducing the department. L: Follow me please, Mr. Johns. This is our marketing department. J: Looks great. L: Yes, Marketing department mainly advertises and markets products. And this way, this is our Research and Development department. J: I’ve heard a new kind of chemical product has been developed by this department. L: Yes, this department is very important for the company. It is called “heart” of the company. J: Do you have Dispatch department? L: Of course, please turn right, and this is our Dispatch Department, which is responsible to send goods to customers. And we have a great After-sales department. J: It means whatever problems we have after sales, we can get help from this department. L: Yes, we always take customers as our Gods. Our after-sales service is perfect. 3． Introducing the products. Miss Wang and Miss Li are introducing the products to Mr. Johns. W: Mr. Johns, now let me show you around our product exhibition room. J: I can hardly wait to visit the products. L: This way, please. W: Ok, we are in the product exhibition room. Our latest products are exhibited here. L: Yes, in a word, our products have the excellent qualities and reasonable prices. We have 5-year warranty and the best service conditions. You can rely on us. J: I am really interested in Type 1 &2. Would it be possible for me to have a closer look at your samples? W: Of course, please. (Mr. Johns is study the samples carefully.) J: Now I can’t wait to consult the details of the contract. 三，Social Activities 1． Appointment and Visiting. Mr. Johns has an appointment with Mr. Chen, the general manager of the company at 2 o’clock in the afternoon. He’s in waiting room now. Miss Li, the secretary, is receiving Mr. Johns. L: Mr. Johns, may I help you? J: I would like to see Mr. Chen. L: Do you have an appointment? J: Yes, he knows I’m coming. Our meeting is set for 2 o’clock. L: Please wait for a moment. (Miss Li is telephoning to Mr. Chen. Mr. Chen confirms the appointment with Mr. Johns) L: Well, Mr. Johns, Mr. Chen is waiting for you. Wish you have a good time. J: Thank you! Have a good day. (Mr. Chen is having a meeting with Mr. Johns) C: Nice to meet you, Mr. Johns. J: Nice to meet you, Mr. Chen. C: Do you have a good time here? J: Yes. Thank you for such a thoughtful arrangement for me. Shall we make a time for our business talk? C: You are a man of action, Mr. Johns. I’d like to invite you to a dinner party at the Grand Hyatt Hotel at 7 o’clock in this evening. After the dinner, we’ll make a time for our business talk. Ok? J: Thank you for your kindness. I’ll be delighted to arrive on time. C: See you later. J: See you. 2． Giving a Banquet. Mr. Chen is holding a banquet for Mr. Johns. Mr. Guan, the manager of Research and Development, Mr. Xiao, the finance department manager, Miss Wang, the sales manager, Miss Li, the secretary are all present. C: Mr. Johns, it’s a pleasure to have you here. J: It’s very kind of you to have invited me. C: Now. I’d like you to meet my friends. Allow me to introduce them. This is Mr. Guan, He is in charger of the Research and Development Department. This is Mr. Xiao. He is the finance department manager, and you know, Miss Wang, the sales manager, Miss Li, the secretary. They are with us evening. J: Oh, how nice. I am glad to meet you Mr. Guan and Mr. Xiao. G.&X. : Glad to meet you, too. J: It’s nice to see you again, Mr. Wang and Miss Li. W&L: Nice to see you again, Mr. Johns. C: Now, let’s be seated. This food is a Shanghai specialty. It’s very popular here. Help yourself, please. W: Make yourself at home and eat it while it is hot, Mr. Johns. J: Thank you. These dishes are all delicious. What’s the name of this? C: It’s named Sautéed Shelled Shrimps. It tastes fresh, doesn’t it? J: Yes, it’s wonderful. Thank you, Mr. Chen, what do we say in Chinese for “Bottoms up”? C: We say “Ganbei”. I wish to propose a toast to our friendship and cooperation. Ganbei! ALL: To our friendship and cooperation. Ganbei. 3． At the Export Commodities Fair. Miss Wang, the sales manager is taking Mr. Johns to visit the Export Commodities Fair. W: Mr. Johns, this way, please. The fair has been held once a year since 1990. Many visitors come to the Fair every year. And the number of visitors is increased every year. This year the number is expected to be over 10,000. J: I am excited to be here. How crowded with the people. W: Yes. Be careful. The Fair has become very important in our foreign trade. There are about 20,000 new products on display. Many Chinese foreign trade companies come here and do both import and export business here. J: I suppose these products of the exhibition fair must be quite new in design. I am interested in looking around. W: Ok, let’s go. Notes: 1． sales manager: 销售经理 2． import: [im'pɔ:t] :n. 1. 进口，输入 2. 进口商品 v. 1. 进口2.输入 3.引进 3． export: ['ekspɔ:t]: n. 1. 出口, 输出 2. 出口商品 v. 1.出口 2.输出 4． Global Trading Inc.: Inc=incorporation 公司 全球贸易公司 5． accommodate: v. 1. 向…提供住处, 提供住宿2.使适应,使符合一致(to) 6． make sb. comfortable: 使某人宾至如归 7． cooperation: [kəu.ɔpə'reiʃən] n. 合作,协作 8． hear …for a long time: 久仰大名 9． competitive: [kəm'petitiv]: adj. 竞争的，比赛的 10. supplier: n. 供应商 11. line: 行业 12. Rongalite C 98 PCT in lumps 98%雕白块(块状) 13. appreciate: [ə'pri:ʃieit] v. 欣赏，感激,赏识 14. purchaser: ['pə:tʃəsə] 买方,购买者 15. Research and Development Department: 研究和发展部门 16. the best-selling lines: 畅销品 17. marketing department: 市场部门 18. Dispatch Department: 运输部门 19. After-sales department: 售后服务部门 20. exhibition: [.eksi'biʃən]: n. 展示, 展览 21. warranty: ['wɔrənti] n. 保证,担保 22. rely on: 依赖,依靠,对…放心 23. confirm: [kən'fə:m] v. 确定，批准, 证实 24.be delighted to: 很高兴做.. 25. banquet: ['bæŋkwit]: 宴会,筵席 26. in charger of: 对…负责 27. be seated: 坐下 28. Sautéed Shelled Shrimps: 水晶虾仁 29. bottoms up: 干杯 Useful phrases and sentences 1. I am so pleased to have met you here. 我很高兴在这里见到了你。 2. Thank you for coming all the way to my company. 感谢各位专程远道造访本公司。 3. On behalf of our company, I’d like to say how delighted we are to receive you here. 谨代表我方公司，很高兴在此迎接你。 4. Thank you very much for coming all the way to meet us in person. 谢谢您亲自专程赶来接我。 5. Excuse, I haven’t the honor of knowing you. 对不起，我还没有请教阁下的尊姓大名呢。 6. Ladies and gentlemen I am glad to have the honor of introducing… 女士们，先生们，我很高兴能有殊荣向各位介绍… 7. May I present Mr…., General Manager of … 请允许我介绍有下，…公司的总经理… 8. We really wish you will have a pleasant stay here. 我们真诚地希望你们在这里过得愉快。 9. If you don’t mind, we’d like to accommodate you ( put you up) at the Holiday Inn. 您若愿意的话，我们想把您安排在假日酒店下榻。 10. We’ll do everything we can to accommodate you and make you comfortable. 我们会尽力为您服务，使您有一种舒适如归的感觉。 11. If you should encounter any inconveniences, please do not hesitate to let me know, and I will be very glad to help you out. 您若有不便之处，请随时直言相告，我将很乐意为您排忧解难。 12. Maybe we could start with the Designing Department. 也许我们可以先参观一下设计部门。 13. Then we could look at the production line. 然后我们再去看看生产线。 14. Almost every process is computerized. 几乎每一道工艺都是由电脑控制的。 15. The efficiency is greatly raised, and the intensity of labor is decreased. 工作效率大大地提高了，而劳动强度却降低了。 16. I’ve been looking forward to visiting your factory. 我一直都盼望着参观贵厂。 17. I hope my visit does not cause you too much trouble. 我希望这次来参观没有给你们增添太多的麻烦。 18. I’m impressed by your approach to business. 你们经营业务的方法给我留下了很深的印象。 19. What kind of quality control do you have? 你们用什么办法来控制质量呢？ 20. Could I have your latest catalogues or something that tells me about your company? 可以给我一些贵公司最近的商品价格目录表或者一些有关说明资料吗？ 21. All products have to go through five checks in the whole process. 所有产品在整个生产过程中得通过五道质量检查关。 22. Our managing director Mr. Li will host a reception banquet in your honor tonight, and we would like you to come to the dinner this evening. 今晚公司总经理李先生将设宴为您洗尘，请光临。 23. Thank you very much for inviting me to this delightful dinner. 谢谢您邀请我参加这次令人愉快的晚宴。 24. You are going out of your way for us, I believe. 我相信这是对我们的特殊照顾了。 25. Thank you for such a thoughtful arrangement for us. 感谢您为我们所作如此精心的安排。 26. I have just made an appointment with Mr. Robeson. He would like to meet us at 4:00 this afternoon. 我刚和罗宾森先生约定了时间。他今天下午四点和我们见面。 27. Let the time be fixed at 3 o’clock, right? 让我们把时间定在三点，好吗？ 28. Our manager has a previous engagement (appointment) at 4 ‘clock this afternoon. 我们经理在今天下午四点已经有预约了。 29. Could we put it off to tomorrow morning, at 8 o’clock? 我们可以把它推迟到明天早上8点吗？ 30. I’m sorry I’ll have to make our appointment a little later. 我很抱歉，我们的约会必须要推迟一点。 Conversational Tips （知识点的补充） 1. Rongalite C 98 PCT in lumps 98%雕白块(块状) 雕白块又称吊白块，是一种白色块状或结晶性粉粒的有机化合物，化学名为甲醛次硫酸氢钠，分子式为NaHSO2·CH2O·2H2O，溶于水，在常温下较为稳定，在高温时分解成亚硫酸盐，有强还原性。是由锌粉和二氧化硫反应生成低亚硫酸锌，再与甲醛和锌粉作用后，在真空蒸发浓缩、凝结成块而制得。吊白块溶液在60摄氏度以上就开始分解出有害物质。通常在工业上用作漂白剂。不法商贩为使食品外观洁白光滑，将吊白块添加于米线，面粉等粮食中。食用掺有吊白块的食品，会损害人的肝脏，肾脏，严重的会导致癌症和畸形病变。 Exercise 1 Complete the Following Dialogues: 1. A: You must be tired. Mr. B. Sit here and have a short rest, please. B: __________________________ (谢谢，A小姐。你来接我真是太好了。我感到有点儿累，但我想很快就会恢复的。) 2. A: I do hope you have a pleasant trip. B: __________________________(总的说来不坏，这天气正好适合旅行。) 3. A: I am sorry for troubling you so much, Miss B. B: __________________________(没关系，我很乐意帮忙。) 4. A：Do you think Mr. White could see me next Monday? B: __________________________(如果一切顺利的话，他要下午三点钟才回来。我们下午的办公时间是2：30-6：00。我们把时间定在三点行吗？) 5. A: Will it be convenient if I call on your manager at 4 o’clock this afternoon? B: ______________________(恐怕有点问题，今天下午4点种他已经有约会了。我们把时间推迟到明天上午8点行吗？那时他有空。) 6. A: Shall we appoint a place to meet this evening? B: __________________________(对不起，我安排不了，今晚我有客人来，我们得把约会推迟一点。) 7. A: About our appointment for the next Monday morning, I wonder whether we could change it from 8:00 to 10:00, because something has come up. B: _______________________(没关系，我们把见面时间改到下周二吧，那时我有空。) 8. A: Our manager would like to invite you to a dinner party this evening. B: __________________________(他太好了，我很乐意去。) 9. A: Well, if you insist, you call just bring a bunch of fruits. B: __________________________（好，好，这就叫入乡随俗嘛。） 10. Now, Mr. B, dinner is ready. Let’s go into the dining hall. Ladies an gentlemen, please be seated. Mr. B, will you please sit on the left? B: __________________________(非常感谢你的邀请。我一直听说中国人好客，这会我算是亲眼看到了。) 11. A: Hi, Mr. B, the Guangzhou Spring Trade Fair is to open tomorrow morning. Would you like to go there for a visit? B: __________________________ (妙极了，我想去参观下，和中国商人做几笔大买卖。) 12. This is Miss Wang, your interpreter and guide. She will introduce the products displayed in the hall to you. B: __________________________(哦，王小姐，见到你我很高兴，我叫B。这是我的名片，请你简单地向我介绍一下展览会的情况好吗？) 13. A: Many Chinese foreign corporations come to the Fair and do both import and export business. B: __________________________(我想，这是和他们洽谈生意的好机会，大笔买卖将在展览会上做成。) Exercise 2 Make a dialogue according to the following information: (1). 接机 A：对不起，请问你是来自美国的怀特先生吗？ B：是的，我是来自洛杉矶克拉克. 怀特，您一定是李小姐。 A：是的，我是来自上海进出口公司的李兰。 B：你好，非常感谢你来接我。 A：您太客气了。旅途如何？ B：很好。全程都很舒服。 (2) 参观部门 A：您好，怀特先生，很荣幸为你介绍我公司的部门。请跟我走。 B：多谢你，李小姐。 A：这里是研发部门，这是我们最重要的部门之一，负责新产品的开发与研究。 B：很好。请问哪里是市场部门。贵公司的市场策略做的很好。 A：多谢您的夸奖。到二楼，右转，就是市场部。参观完市场部以后，我们就要去售后服务部门。 B：作为顾客，我们对你方的售后服务很关注。 A：请放心。我们一贯把顾客看作是上帝，我们的售后服务是优良的。 (3) 拜访经理 A：早上好，先生。请问有什么可以帮忙的吗？ B：是的，我很你们的经理王先生有约。 A：请问您的名字是？ B：我是来自美国的克拉克. 怀特。 A：谢谢，怀特先生。我给王先生办公室打个电话（电话中）。王先生办公室？这里是接待处。怀特先生说与您有约。 C：请他进来。 A：谢谢。（对怀特先生）王先生正等着您。请坐电梯到三楼。然后右转。王先生的办公室在308。 B：非常感谢。 A：没关系。 Exercise 3 Compete the paragraph with the words in the box. Dispatch Accounts Research and Development After-sales Production Personnel Purchasing Sales Marketing 1. ___________ helps customers with problems. 2. ___________ makes goods in the factory. 3. ___________buys goods for the company. 4. ___________ advertises and markets products. 5. ___________ deals with employees. 6. ___________ organizes payment. 7. ___________ develops new products. 8. ___________ sells the company’s products. 9. ___________ sends goods to customers.