21世纪大学实用英语教案第二册 Unit3

21世纪大学实用英语教案第二册Unit3幻灯片1Unit1-main1I.ObjectivesII.SuggestedTeachingPlanIII.BackgroundInformationIV.ClassPresentation幻灯片2Unit1-main2PartI ListeningPartIIReadingPartIIISpeakingPartIVTranslation&WritingPartVTimetoRelaxVideoExercises幻灯片3ObjectivesI.ObjectivesAfterstudyingthisunit,thestudentsareexpectedto1.havelisteningandspeakingpracticestolearnhowtoliveuptotheirpotentialandacquirethetheme-relatedexpressionsandtheirfunctionalstructures;2.understandthemainideaofTextAandTextB,mastertheusefulsentencestructures,wordsandexpressionsfoundintherelevantexercisesofthetexts;3.knowhowtouseparallelstructurestoaddbalance,rhythmandclaritytothesentences;幻灯片4ObjectivesI.Objectives4.beabletoreadapassageabouthowtoadvertiseonawebsite;5.beabletowritealetterofaccepting/declininganoffer.幻灯片5II.SuggestedTeachingPlanforUnit1II.SuggestedTeachingPlanforUnit3TimeContentsPlan1periodTheme-relatedListeningSections1&2Tostartthenewunit,theteacherA.playstheshorttalkoncebeforehandlingUsefulLanguageinauniqueway,e.g.,askingstudentstoreadthemloudinclass;B.playstheshorttalkoncemore,ortwicemoreifnecessary,andasksclasstocompletethesummaryasrequired;C.hasabriefdiscussionwiththestudentsonthesummaryoftheshorttalk;D.playsthetalkagainwithanemphasisondetailssothatstudentscanfillintheblanksofthetext.Sections34&5A.keepsthethemeinmindwhilemakingatransitionfromtheshorttalktothetwodialogues;幻灯片6Objectives3B.handlesUsefulLanguageinauniqueway,e.g.,askingstudentstocomeupwiththeirownequivalentstoreplacetheitemsinthebox;C.playsthefirstdialogueonce,ortwiceifnecessary,andasksstudentstodotheT/Fexerciseasrequiredtoexplorethemainidea;D.playsthefirstdialogueoncemoreforthedetailssothatstudentswillhavenotroubleansweringthequestions;E.playstheseconddialogueonce,ortwiceifnecessary,andthenasksstudentstodothelisteningcomprehensionexercises;F.checkstheanswersinameaningfulway,e.g.,puttingthekeywordeffortonthechalkboard,encouragingthestudentstoarounditwiththerelevantinformationfromthedialogue.Theme-relatedListening幻灯片7Objectives3ReviewofTheme-relatedListeningSections3periodsReviewTheteacherA.hasabriefreviewofwhatstudentshavelearnedinthefirstperiodoflisteningpractice;B.makesameaningfultransitiontoTextA.StarterAfterfinishingthelisteningtasks,theteacherturnstoTextAoftheunit.Tobegin,theteacherTextA&Text-relatedExercisesA.letsthestudentsfigureoutwhatthetitleofTextAcanmean.ThiscanbedoneincompleteEnglishsentencesorjustphrases.Ifthestudentshavedifficulty幻灯片8Objectives4Timedoingthis,theteachercanaskthemtothinkofasituationwhereimpossibilitybecomesafact.TheteachercanprovidethemwiththefollowingkeywordsinEnglish:happen,yearsago,absolutelyimpossible,thinkof,giveup,makesincereefforts,findaclue,turnout,solvetheproblem.B.givesthestudents10minutestoreadTextAandfindoutthecauseoftheproblemforthecarinthestoryandasksthemtotellwhatlessonscanbedrawnfromthestory.幻灯片9Objectives5TimeContentsPlanTextATheteacherA.discussesthewholetextwiththestudents;B.guidesthestudentsthroughtheexercises,focusingoncertainitemsorleavingsomeexercisesasthestudents’homeworkaccordingtothestudents’levels.TheteacherA.asksthestudentstogooverthetextanddothemultiplechoicequestionsaboutit;B.whilediscussingthetextwiththestudents,callsthestudents’attentiontotheuseofparallelstructuresandtheirfunctions;C.letsthestudentsdothevocabularyandlanguageuseexerciseseitherinclassorafterclass.1.5periodsTextB&Text-relatedExercises幻灯片10Objectives50.5periodPracticalReadingTheteacherA.explainsthepassageabouthowtoadvertiseon“Paperboy;”B.givesthestudents5to10minutestodotheexercise.1periodSpeakingTheteacherA.fullyunderstandswhattheexercisesareintendedtodo;B.inEx.1initiatesadiscussiononeachstatementofthelisttoensureabetterunderstandingonthepartofstudents,andthenhelpstudentsknowwhattwocategoriesarebeforetheydotheexercisesasrequired;幻灯片11Objectives6C.asksclasstoreadloudthedialogueinEx.1beforedoingtherole-playeitherwiththescriptusedbyturnsorwithitcompletelyfree;D.inEx.2hasabriefreviewofthecorethemeofTextAtoelicittheimportantstatement:Iampossible,andthenasksonestudenttoreadloudtheexamplemonologuebeforeencouragingsomestudentstocarryoutthetask.TranslationandWriting,TimetoRelax&Workbook1periodTheteacherA.leavesthesentencetranslationexerciseasthestudents’homework;幻灯片12Objectives7TimeContentsPlanB.tellsthestudentshowtowritealetterofaccepting/declininganofferbydoingthefirstexerciseinPracticalWriting,andthenrequiresthemtodothenexttwoexercisesafterclass;C.playstherecordofthestory“BlueSuit”inclassandletsthestudentsworkoutwhatmakestheproblem-solvinghumorous(Thiscanbedoneasstudents’homeworkifthereisn’tmuchtimeleftinclass);D.ifpossible,playsthevideointheWorkbookinclassandletsthestudentsdotheexercisebasedonthevideo.幻灯片13III.BackgroundInformation1GeneralMotors通用汽车GeneralMotorsisanAmericanmultinationalautomakerbasedinDetroit,Michiganandtheworld’ssecondlargestautomaker.FoundedinonSept.16,1908,GMnowemploys209,000peopleineverymajorregionoftheworldanddoesbusinessinsome157countries.GeneralMotorsproducescarsandtrucksin31countries,andsellsandservicesthesevehiclesthroughthefollowingdivisions:Buick,Cadillac,Chevrolet,GMC,Opel,Vauxhall,andHolden.GM’sOnStarsubsidiary(子公司)providesvehiclesafety,securityandinformationservices.幻灯片14III.BackgroundInformation1Pontiac庞蒂亚克Pontiacwasanautomobilebrandthatwasestablishedin1926asacompanionmakeforGeneralMotors’Oakland.PontiacwassoldintheUnitedStates,Canada,andMexicobyGeneralMotors(GM).PontiacwasrelativelymorepopularinCanada,whereformuchofitshistoryitwasmarketedasalow-pricedvehicle.OnApril27,2009,amidongoingfinancialproblemsandrestructuringefforts,GMannounceditwoulddiscontinuethePontiacbrandbytheendof2010andfocusonfourcorebrandsinNorthAmerica:Chevrolet,Cadillac,Buick,andGMC.ThelastPontiacswerebuiltinlate2009,withthefinaldealerfranchisesexpiringOctober31,2010.幻灯片15III.BackgroundInformation1Dessert甜点InWesternculture,dessertisacoursethattypicallycomesattheendofameal,usuallyconsistingofsweetfood.ThewordcomesfromtheFrenchlanguageasdessert,“toclearthetable”and“toserve.”Commondessertsincludecakes,cookies,pastries,icecream,pie,andcandies.Fruitmayalsobeeatenwiththedessert.TheworddessertismostcommonlyusedforthiscourseinU.S.,Canada,Australia,NewZealandandIreland,whilesweetandpuddingmaybealternativetermsusedintheUKandsomeotherCommonwealthcountries,includingIndia.InEngland,thetermpuddingisusuallyusedamongtheupperandupper-middleclasses,withdessertonlyusedifthecourseconsistsoffruitorsweetmeats,afterthecheeseandbiscuitscourse.幻灯片16PartI ListeningPartI ListeningListen to the upcoming short talk and fill in the blanks in the summary below with two or three words. Getting to know the following useful language first might be helpful. 1UsefulLanguageabbreviation//n.缩写intend//vt.意欲critically//ad.批判地tough//a.艰难的seemingly//ad.看来似乎challenge//n.挑战solution//n.解决方法howsandwhys缘由，道理幻灯片17ScriptPBLisintendedtotrainstudentstobe1).Tobeaproblemsolveristolearnhowtoraiseaquestion,howtouseinformation,howto2),andhowtomakeadecision.Ofcourse,itisnoteasytoaproblemsolver.Butitisnogoodtosaysomethingisimpossiblewithout3),eventhoughitcanseemsoatfirst.Onlywhenyougiveyourselfcompletely4)isnothingimpossible.problemsolvers________________thinkcritically_____________makinganeffort________________tothepossible_______________幻灯片18Script:Helloclass,DoesPBLringabellItisanabbreviationforproblem-basedlearning,aneducationmodelthatintendstotrainstudentstobecomeproblemsolvers.Thismeansthatstudentslearnhowtothinkcritically,howtoraiseimportantquestions,howtousetheinformationgained,andhowtomakedecisionswhensolvingaparticularproblem.DoyouthinkthisiswhatissupposedtobehappeningatcollegeOristhegoaltostaypassivereceivingknowledgefromtheinstructorallthetime幻灯片19Ofcourse,itisnoteasytobeaproblemsolver.Aparticularproblemcanbedifficultandtough,atfirstseeminglyimpossibletosolve.Yetlet’snotforgetthatthetoughestchallengecanalsoofferthegreatestopportunity.Sodon’tjustsaysomethingisimpossiblewithoutmakinganeffort.Giveitatryandyoumightfindoutyoucangomuchfartherthanyouexpected.Inshort,there’snowaytogettosolutionswithoutfirstexploringthehowsandwhysoftheproblem.Whathappenshappensforareason.Onlywhenyouareopentothepossibleisnothingimpossible.幻灯片20Objectives22Listentotheshorttalkagainandfillintheblanksbelowwiththemissingwords.2Helloclass,DoesPBLringabellItisanabbreviationfor1),aneducationmodelthatintendsto2)tobecomeproblemsolvers.Thismeansthatstudentslearnhowtothinkcritically,howtoraiseimportantquestions,howtousetheinformationgained,andhowtomakedecisionswhensolving3).Doyouthinkthisiswhatissupposedtobehappening4)Oristhegoalto5)receivingknowledgefromtheinstructorallthetimeproblem-basedlearning________________________trainstudents______________aparticularproblem___________________atcollegestaypassive_______________________幻灯片21Objectives23Ofcourse,itisnoteasytobeaproblemsolver.Aparticularproblemcanbe6),atfirstseeminglyimpossibletosolve.Yetlet’snotforgetthatthetoughestchallengecanalsooffer7).Sodon’tjustsaysomethingisimpossiblewithout8).Giveitatryandyoumightfindout9)muchfartherthanyouexpected.Inshort,there’snowaytogettosolutionswithoutfirstexploringthe10)oftheproblem.Whathappenshappens11).Onlywhenyouareopentothepossibleis12).difficultandtough_________________thegreatestopportunity_______________________makinganeffort_________________youcango___________howsandwhys________________forareason_____________nothingimpossible___________________幻灯片22Objectives24Martin and Lisa are talking about possibility and impossibility. Listen to their conversation and then decide whether the conversation-based statements below are true (T) or false (F). Getting to know the following useful language first might be helpful.3UsefulLanguagenegative//a.stuck//a.belief//n.Thepointissimplythat…Couldn’thavesaiditbetter.billboard//n.Youbetcha!否定的；消极的被困住信念其要点是……说得太好了。(户外) 广告牌那还用说!幻灯片23Objectives25Script:1)AccordingtoLisa,itisimpossibletomakesomethingspossible.2)AsMartinsays,itisyourattitudeandeffortthatcauseyoutomakesomethingpossible.3)BothMartinandLisabelievethereispossibilityineveryimpossibility.F_______T_______T_______幻灯片24Script:Martin:Whatdoyoumeanwhenyousay,“whenyouareopentothepossible,nothingisimpossble”Lisa:Imeanweourselvesmakethingspossiblebyourattitude.Martin:AlldependsonourattitudeandeffortLisa:Exactly.Onwhetherwearereadyandavailableforthenew,notnegativeandstuck.That’sourbeliefinpossibility.Martin:Ah,IthinknowIunderstandbetterwhatyoumeanwhenyousayonlywhenyouareopentothepossibleisnothingimpossible.Lisa:Thepointissimplythatthereisapossibilityineveryimpossibility.Martin:Andwhenyouletgoofwhatseemsimpossible,thepossiblearrives,right幻灯片25Lisa:Couldn’thavesaiditbettermyself.Martin:ReallyLisa:Yeah.HeyMartin,readthatbillboardoverthere!Martin:Youmean“NOTHINGISIMPOSSIBLE”Lisa:Right.DoyouseewhatIseeThewords“I’mpossible”insidetheword“Impossible”!Isn’tthatfunnySortoflikeifyoujustlookatsomethingalittledifferentlywhatlookedimpossiblesuddenlybecomespossible!Martin:Wow,that’scool!You’vegotx-rayvision!Youcandoanything!Lisa:Youbetcha!I’m…possible!Martin:Cometothinkofit,didn’tAdidasrunanadcampaignalongthoselines?Lisa:Probably.Asyouknow,greatmindsthinkalike!幻灯片264Listentotheconversationagainandthenanswerthefollowingquestions.1)WhatdoesLisameanwhenshesays“beopentothepossible”2)WhatdoesMartinbetterunderstandnow?3)WhatpointisLisatryingtomakeShemeansthatifyouarepositiveanddon’tjumptonegativeconclusions,solutionsarrive.________________________________________________________________________________________Thestatement:Onlywhenyouareopentothepossibleisnothingimpossible.____________________________________________________________________________Thereisapossibilityineveryimpossibility.__________________________________________幻灯片274)WhatdoesLisasayaboutattitudeandeffort?5)Whatdoesthebillboardread?Wehavetobereadyandavailableforthenew,notnegativeandstuck._____________________________________________________________________Itreads:NOTHINGISIMPOSSIBLE.____________________________________幻灯片28Lisa and Martin are talking about effort and success. Listen to their conversation, and then answer the questions below by choosing the best response. Getting to know the following useful language first might be helpful.5UsefulLanguagesaying//n.格言onthemark说到点子上, 中肯的, 切题的Nothingcouldbeanytruer.千真万确。patent/,/n.专利sweat/swet/v.(使)出汗Script:幻灯片29Objectives28Script:Lisa:Thekeywordiseffortwhenwetalkaboutpossibilityandimpossibility.Martin:That’sforsure.Everybodyknowsthesaying“nopain,nogain.”Lisa:Nokidding.Haveyouheardthat“geniusis1%inspirationand99%perspiration”Martin:No,whosaiditLisa:DoyouknowofThomasEdisonMartin:Yes,Ido.HeisafamousAmericaninventor.Lisa:Well,he’stheonewhosaidthat.Martin:Havetosay,he’scertainlyrightonthemark.Nothingcouldbetruer.幻灯片30Objectives29Lisa:YouknowhowmanyinventionshemadeHesetaworldrecord:1,093patentsforinventions.Martin:Wow,Ididn’tknowthat!WhatareyougettingatLisa:ThepointI’mtryingtomakeisthathestoppedatnothing.Lookhowfarhewentwithhis99%perspiration,howmanyfailureshemusthavefacedjusttoreacheachsuccess.Andallbecausehestayedopentothepossible.Martin:Yeah,talkabouteffortandbelief!Whatittakestomakesomethingpossible…Lisa:Theimpossibledoesn’tcount.Onlythepossibledoes.Butyouonlygetthereifyousweatthroughwhatevercomesup,alwayskeepingyoureyeonthemark.Martin:YousoundjustlikeMr.Edisonhimself!Anypossibilityyou’rerelated…Justkidding!幻灯片31Objectives301)Whatisthekeywordmentionedinthetalk?A)Gain.C)Genius.D)Invention.2)WhydoesLisamentionThomasEdison?A)Totalkaboutaworldrecord.B)ToproveMartinwrong.C)ToexplainAmericanhistory.B)Effort.D)Tohighlightonthevalueofeffort.幻灯片32Objectives313)WhatisLisatryingtoprovewiththestatementthatgeniusis1%inspirationand99%perspirationA)FewcaninventasmuchasThomasEdison.B)ThomasEdition’slifeisaninspiration.D)Everybodycanbeagenius.4)HowmanypatentsdidThomasEdisonhold?A)1,039.B)1,903.C)1,309.C)Geniusisworthlesswithouteffort.D)1,093.幻灯片33Objectives325)WhatareLisaandMartinmainlytalkingabout?A)TheinventionsofThomasEdison.B)Theimportanceofindependence.D)Thethinkingprocessofgeniuses.C)Thepowerofpersistenteffort.幻灯片34PartIIReading-main3PartIIReadingTextA “Impossible”or“I’mPossible”ExercisesTextB NothingbutProblemsExercisesPracticalReading幻灯片35TextA1PartII ReadingTextA“Impossible”or“I’mPossible”AuthorUnknown1ThisisatruestorythathappenedbetweenacustomerofGeneralMotorsanditscustomer-careexecutive.2ThePontiacDivisionofGeneralMotorsreceivedacomplaint:幻灯片36Question1Para.1-2ofTextAQuestionsAboutTheseParagraphs1)Wheredidthetruestoryhappen?IthappenedbetweenacustomerofGeneralMotorsanditscustomer-careexecutive.2)WhatdidthePontiacDivisionofGeneralMotorsreceive?Itreceivedacomplaint.幻灯片37ChineseVersionChineseVersion是不可能还是我有可能佚名这是发生在通用汽车公司的一位客户与该公司客户服务部经理之间的一个真实的 故事 滥竽充数故事班主任管理故事5分钟二年级语文看图讲故事传统美德小故事50字120个国学经典故事ppt ……通用汽车公司的庞蒂亚克分部收到了一份投诉：幻灯片38CollegeSurvivalNotesTheexpression“I’mpossible”isnotcurrentstandardorcolloquialEnglish.However,theauthorisengaginginakindofword-playwiththisartificialexpression’scloseresemblancetotheword“Impossible”tomakeavalidpoint:“Thepossiblelieswithintheimpossible,ifonlyapersonlooksortrieshardenoughtoactivatethepossibilitywithhimorherself.”在英语中，通常不说“I’mpossible”,作者以一种类似文字游戏的形式来说明，看似不可能的事情中包含着可能性。幻灯片39survivalLanguagePointscustomer-care:客户服务(部)幻灯片40survivalLanguagePointscustomer//n.personwhobuysgoods,services,etc.fromashop,business,etc.顾客；客户e.g.Ourbossasksustodowhateverwecantosatisfyeverycustomerwhocomesintoourstore. 老板要求我们要尽力满足每个走进我们商店的顾客。幻灯片41survivalLanguagePointsexecutive//n.personinabusinesswiththepowerofdirectionandmanagement(企业的)经理e.g.I’llhaveameetingwithsomeofthecompany’stopexecutives.我将与该公司的一些高层管理人士会面。幻灯片42survivalLanguagePointscomplaint//n.reasonfornotbeingsatisfied;statementthatsb.makessayingthattheyarenotsatisfied抱怨；投诉 e.g.Thegeneralmanagerwilllookintoyourcomplaintinperson.Obviously,theypaidnoattentiontoourcomplaintsabouttheproductquality.总经理会亲自调查你的投诉一事。他们显然不理睬我们对产品质量作出的投诉。幻灯片43TextA23“ThisisthesecondtimeIhavewrittentoyou,andIdon’tblameyoufornotansweringme,becauseIsoundedcrazy,butitisafactthatwehaveatraditioninourfamilyofhavingicecreamfordessertafterdinnereachnight.Butthekindoficecreamvariesso,everynight,afterwe’veeaten,thewholefamilyvotesonwhichkindoficecreamweshouldhaveandIdrivedowntothestoretogetit.幻灯片44Question1Para.3ofTextAQuestionsaboutThisParagraph1)Hasthecustomereverwrittentothecustomer-careexecutive?Yes.Buthehasnotreceivedaresponse.2)Whyisn’tthewriterofthecomplaintangryatnotgettingananswerfromthecustomer-careexecutive?Becausehealsothoughthesoundedcrazy.3)Whattraditiondoesthefamilyhaveafterdinnereachnight?Havingicecreamfordessert.4)Howdoesthefamilydecideonwhichkindoficecreameverynight?Byvote.幻灯片45ChineseVersionChineseVersion“这是我第二次给你们写信，对你们没有回信给我我并不责怪你们，因为我的第一封信听上去很古怪，但事实是，我们家族有个传统，即在每晚用餐后吃冰淇淋作甜食。但冰淇淋的种类繁多，所以每天晚上，在我们吃过饭后，一家人便投票决定吃哪种冰淇淋，然后由我驾车去店里购买。幻灯片46Usewhatyourcollegehastooffer…NotesThisisthesecondtimeIhavewrittentoyou…这是我第二次给你们写信……本句中从句的时态用现在完成时，因为主句中含有 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 示第几次的短语(thesecondtime)。又如：ThisisthefrsttimeIhaveseensuchacrazyperson.我还是第一次看到这样疯狂的人。幻灯片47Usewhatyourcollegehastooffer…Notes…itisafactthatwehaveatraditioninourfamilyofhavingicecreamfordessertafterdinnereachnight.但事实是，我们家族有个传统，即在每晚用餐后吃冰淇淋作甜食。本句中fact后面that引导的从句是fact的同位语从句，that不可以省略。第四段开头第一句话也是同样的句型。幻灯片48attackLanguagePointsicecream：typeofsweetfrozenfoodmadefrommilkfat,favoredwithfruit,chocolate,etc.andofteneatenasadessert冰淇淋 幻灯片49attackLanguagePointsvoteon:votetodecide投票决定；表决幻灯片50attackLanguagePointsblame//v.thinkorsaythat(sb./sth.)isresponsibleforsth.bad指责；责怪 e.g.Youcertainlycannotblamemeforwhathashappened.Scientistssaythathighlevelsofairpollutionaretoblamefortherisingcancerrate.你当然不能把所发生的事情怪罪到我头上。科学家说空气的严重污染是癌症发病率上升的原因。幻灯片51attackLanguagePointscrazy//a.notsensible不理智的；疯狂的e.g.Heiscrazytomakesfriendswithsuchpeople.Themanagerfindsthecustomer’sdemandtoocrazy.他和这样的人交朋友，真是疯了。经理觉得客户的要求太荒唐了。幻灯片52attackLanguagePointstradition//n.belief,customorwayofdoingsth.thathasexistedforalongtimeamongaparticulargroupofpeople传统e.g.AmericancultureandtraditionsLikemostuniversitiesoverseveralhundredyearsold,Brownmaintainsanairoftraditionandhistory.美国文化与传统像很多建校好几百年的大学一样，布朗大学保持着传统和历史气息。幻灯片53takeadvantageofLanguagePointscream//n.奶油e.g.icecreamcreamcakes冰淇淋奶油蛋糕幻灯片54helpfulLanguagePointsdessert//n.sweetfoodeatenattheendofameal(饭后)甜点，甜食 e.g.YouwillnotobjectifIhavesomedessert?So,timefordessert,Ithink.我吃点甜点你不反对吧？我想该吃甜点了吧。幻灯片55regularLanguagePointsvary//v.(ofagroupofsimilarthings)bedifferentfromeachother相异，不同，有别e.g.Onthis,opinionswillcontinuetovarygreatly.Eachofusisdifferent,andourneedsvaryaccordingtothetimeofdayandwhatwearedoing.就这个问题，人们的看法还是有很大差别。我们每个人都不一样，而且我们的需求也会因时间和正在做的工作而不同。幻灯片56failureLanguagePointsvote//v.投票e.g.Allmemberswillvoteonthisagreement.MayIaskwhomyouvotedfor?所有成员将就此协议投票表决。我可以问你投票支持谁吗？幻灯片57TextA34It’salsoafactthatIrecentlypurchasedanewPontiacandsincethenmytripstothestorehavecreatedaproblem.Yousee,everytimeIbuyavanillaicecream,whenIcomebackfromthestoremycarwon’tstart.IfIgetanyotherkindoficecream,thecarstartsjustfine.5IwantyoutoknowI’mseriousaboutthisquestion,nomatterhowsillyitsounds:‘WhatisthereaboutaPontiacthatmakesitnotstartwhenIgetvanillaicecream,andeasytostartwheneverIgetanyotherkind?’”幻灯片58Question1Para.4-5ofTextAQuestionsaboutTheseParagraph1)Whatdidthewriterofthecomplaintpurchaserecently?AnewPontiac.2)Whatproblemhashebeenhavingonhistripstothestore?Everytimehebuysvanillaicecream,whenhecomesbackfromthestorehiscarwon’tstart.3)Whatdoesthecustomerwantthecustomer-careexecutivetoknow?Heisseriousaboutthequestion,nomatterhowsillyhiscomplaintsounds.4)Whatdoesthecustomerwanttofindout?HewantstofindoutwhatiswrongwithhisPontiacthatmakesitnotstartwhenhegetsvanillaicecream.幻灯片59ChineseVersionChineseVersion另一个事实是，最近我买了一辆新的庞蒂亚克，打那以后我去冰淇淋店的出行就有了问题。是这样的，每次我买了香草冰淇淋从店里回来时，我的车就无法启动。如果我买的是任何其他种类的冰淇淋，车就启动得很好。我希望你们理解，我谈这个问题是认真的，不管它听上去有多么愚蠢：‘一辆庞蒂亚克车里有什么东西使得它在我买了香草冰淇淋后不能启动而在我买了任何其他种类的冰淇淋后又很容易启动呢？’”幻灯片60Notgoingtoclass…NotesYousee,everytimeIbuyavanillaicecream,whenIcomebackfromthestoremycarwon’tstart.是这样的，每次我买了香草冰淇淋从店里回来时，我的车就无法启动。本句中的Yousee用作插入语，意思是“你瞧”或“听我说”；everytimesb.doessomething意为“每次某个人做某事”。又如：Everytimehegoestomeethisgirlfrien