4._1998_SGHA

IATA STANDARD GROUND HANDLING AGREEMENT (SGHA) between: and: The agreement consists of: MAIN AGREEMENT, and, as required, ANNEX A (description of services) ANNEX(ES) B (location(s), agreed services and charges) CONTENTS OF MAIN AGREEMENT DEFINITIONS AND TERMINOLOGY ARTICLE 1 PROVISION OF SERVICES ARTICLE 2 FAIR PRACTICES ARTICLE 3 SUBCONTRACTING OF SERVICES ARTICLE 4 CARRIER’S REPRESENTATION ARTICLE 5 STANDARD OF WORK ARTICLE 6 REMUNERATION ARTICLE 7 ACCOUNTING AND SETTLEMENT ARTICLE 8 LIABILITY AND INDEMNITY ARTICLE 9 ARBITRATION ARTICLE 10 STAMP DUTIES, REGISTRATION FEES ARTICLE 11 DURATION, MODIFICATION AND TERMINATION DEFINITIONS AND TERMINOLOGY For the sake of clarity, the following definitions and terminology apply to the SGHA; AIRPORT TERMINAL means all buildings used for arrival and departure handling of aircraft. ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the Handling Company may request an outside agency to perform the service in question. The charge of the outside agency shall be paid by the Carrier. The Handling Company assumes no liability toward the Carrier for such arrangements. AS MUTUALLY AGREED or BY MUTUAL AGREEMENT or BY THE CARRIER’S REQUEST, it is recommended that, whenever this terminology is used, such items be supported by specific documentation or reference. CARGO includes the Carrier’s service cargo and company mail. THE CARRIER’S AIRCRAFT means any aircraft owned, leased, chartered, hired or operated or otherwise utilised by or on behalf of the Carrier and in respect of which the Carrier has either expressly or implicitly contracted, instructed or otherwise requested the Handling Company to perform or carry out any ground handling service(s). DEPARTURE CONTROL SYSTEM (DCS) means an automated method of performing check-in, capacity and load control and dispatch of flights. ELECTRONIC DATA INTERCHANGE (EDI) means the computer-to-computer (application-to-application program processing) transmission of business data in a standard format. LOADS means baggage, cargo, mail and any aircraft supplies including ballast. OWNING CARRIER means a carrier who is the owner or lessee of a Unit Load Device. PASSENGERS includes the Carrier’s service and free passengers. PROVIDE implies that the Handling Company itself assumes responsibility for the provision of the service in question. RECEIVING CARRIER means a carrier who receives a Unit Load Device from a transferring carrier at a transfer point. SPECIAL SHIPMENTS means, for example, perishables, live animals, valuables, vulnerable cargo, news material, dangerous goods etc. SPECIALISED CARGO PRODUCTS means, for example, express cargo, courier shipments, same day delivery. TECHNICAL LANDING is a landing for other than commercial reasons where no physical change of load occurs. TICKET means either the document entitled “Passenger Ticket and Baggage Check” or any electronic ticket data held in the Carrier’s data base. TRANSFERRING CARRIER means a carrier who transfers a Unit Load Device to a receiving carrier at a transfer point. TRANSIT FLIGHT is an aircraft making an intermediate landing for commercial reasons where a change of load occurs. TRUCK HANDLING means loading and/or unloading a truck operating as a Truck Service. TRUCK SERVICE means a service operated by truck on behalf of an airline carrying loads documented in accordance with the applicable IATA and/or ICAO rules, regulations and procedures. In the Main Agreement and in Annex A, the word “aircraft” will read “truck” and “flight” will read “truck service” when it concerns the handling of a truck as meant under the above definitions. In Section 5, Item 5.3.1(a) of Annex A, the word “vehicle” means a conveyance of any kind to be used within the ramp area for transport of cargo between warehouse and truck or between two trucks or between two warehouses. TURNROUND FLIGHT is an aircraft terminating a flight and subsequently originating another flight following a complete change of load. UNIT LOAD DEVICES (ULDs) means devices which interface directly with an aircraft restraint system and are registered by the IATA ULD Technical Board. MAIN AGREEMENT An Agreement made between: having its principal office at: hereinafter referred to as ‘the Carrier’ or ‘the Handling Company’ as the case may be, and: having its principal office at: hereinafter referred to as ‘the Handling Company’ or ‘the Carrier’, as the case may be, [the Carrier and/or the Handling Company may hereinafter be referred to as “the Party(ies)”] WHEREBY THE PARTIES AGREE AS FOLLOWS: ARTICLE 1 PROVISION OF SERVICES 1.1 General The services will be made available within the limits of possibilities of the Handling Company and in accordance with the applicable IATA and/or ICAO and/or other governing rules, regulations and procedures. It is not considered necessary or possible to specify every detail of the services it being generally understood what such services comprise and the standards to be attained in their performance. 1.2 Documents for Ground Handling Documents used for ground handling will be the Handling Company’s own documents, where applicable, provided these documents comply with standardised formats that may apply under IATA and/or ICAO and/or other governing rules, regulations and procedures. 1.3 Scheduled Flights The Handling Company agrees to provide for the Carrier’s Aircraft for flights operating on an agreed schedule at the location(s) mentioned in the Annex(es) B, those services of Annex A as are listed in the Annex B for the respective locations. The Carrier, in turn, agrees to inform the Handling Company as soon as possible about any changes of schedule and/or frequencies and/or types of aircraft. 1.4 Extra Flights The Handling Company will also provide the services to the Carrier’s Aircraft for flights in addition to the agreed schedule at the same locations, provided that reasonable prior notice is given and the provision of such additional services will not prejudice commitments already undertaken. 1.5 Priority In case of multiple handling, priority shall, as far as possible, be given to aircraft operating on schedule. 1.6 Emergency Assistance In case of emergency, including but not limited to, forced landings, accidents or acts of violence, the Handling Company shall without delay and without waiting for instructions from the Carrier take all reasonable and possible measures to assist passengers and crew and to safeguard and protect from loss or damage baggage, cargo and mail carried in the aircraft. The Carrier shall reimburse the Handling Company at cost for any extra expenses incurred in rendering such assistance. 1.7 Additional Services As far as possible, the Handling Company will, upon request, provide to the Carrier any additional services. Such services may be governed by special conditions to be agreed between the Parties. 1.8 Other Locations In case of occasional flights of the Carrier’s Aircraft at locations which are not designated in the present Agreement, where the Handling Company maintains a ground handling organisation, the Handling Company shall, on request, make every effort, subject to the means locally available, to furnish necessary services. ARTICLE 2 FAIR PRACTICES 2.1 The Handling Company will take all practicable measures to ensure that sales information contained in the Carrier’s flight documents is made available for the purposes of the Carrier only. 2.2 Neither Party to this Agreement shall disclose any information contained in Annex(es) B to outside parties without the prior consent of the other Party, unless such information is specifically required by applicable law or by governmental or authorities’ regulations, in which case the other Party will be notified accordingly. ARTICLE 3 SUBCONTRACTING OF SERVICES 3.1 The Handling Company is entitled to delegate any of the agreed services to subcontractors with the Carrier’s consent, which consent shall not be unreasonably withheld. It is understood that, in this case, the Handling Company shall nevertheless be responsible to the Carrier for the proper rendering of such services as if they had been performed by the Handling Company itself. Any subcontracting of services will be recorded in the Annex(es) B concerned. 3.2 The Carrier shall not appoint any other person, company or organisation to provide the services which the Handling Company has agreed to provide by virtue of this Agreement, except in such special cases as shall be mutually agreed between the Parties. ARTICLE 4 CARRIER’S REPRESENTATION 4.1 The Carrier may maintain at its own cost, its own representative(s) at the location(s) designated in the Annex(es) B. Such representative(s) and representative(s) of the Carrier’s Head Office may inspect the services furnished to the Carrier by the Handling Company pursuant to this Agreement, advise and assist the Handling Company and render to the Carrier’s clients such assistance as shall not interfere with the furnishing of services by the Handling Company. 4.2 The Carrier may, by prior written notice to the Handling Company and at its own cost, engage an organisation (hereinafter referred to as ‘the Supervisor’) to supervise the services of the Handling Company at the location(s) designated in Annex(es) B. Such notice shall contain a description of the services to be supervised. The Supervisor shall have the same authority as defined above in Sub-Article 4.1 for the Carrier’s own representative. 4.3 Such assistance, when performed by the Carrier’s representative(s) and/or Supervisor(s) will be the sole responsibility of the Carrier, unless requested by the Handling Company. ARTICLE 5 STANDARD OF WORK 5.1 The Handling Company shall carry out all technical and flight operations services in accordance with the Carrier’s instructions, receipt of which must be confirmed in writing to the Carrier by the Handling Company. In the case of absence of instructions by the Carrier, the Handling Company shall follow its own standard practices and procedures. Other services also having a safety aspect, for example, load control, loading of aircraft and handling of dangerous goods, shall be carried out in accordance with applicable IATA and/or ICAO and/or other governing rules, regulations and procedures. 5.2 All other services shall be provided in accordance with standard practices and procedures usually followed by the Handling Company and in accordance with world-wide industry standards. The Handling Company will comply with reasonable requests of the Carrier as long as these do not conflict with the applicable orders and regulations of the appropriate authorities. 5.3. The Handling Company agrees to take all possible steps to ensure that, with regard to contracted services, the Carrier’s Aircraft, crews, passengers and load receive treatment not less favourable than that given by the Handling Company to other Carriers or its own comparable operation at the same location. 5.4 The Handling Company agrees to ensure that authorisations of specialised personnel performing services for the Carrier are kept up-to-date. If at any time the Handling Company is unable to provide authorised personnel as requested by the Carrier, the Handling Company shall inform the Carrier immediately. 5.5 The Carrier shall supply the Handling Company with sufficient information and instructions to enable the Handling Company to perform its handling properly. 5.6 In the provision of the services as a whole, due regard shall be paid to safety, security, local and international regulations, applicable IATA and/or ICAO and/or other governing rules, regulations and procedures and the aforementioned request(s) of the Carrier in such a manner that delays and damage to the Carrier’s Aircraft and load are avoided and the general public is given the best impression of air transport. 5.7 The Handling Company must report to the Carrier’s representative immediately all loss of or damage, threatened or actual, to aircraft and loads noticed in the course of the handling or which in any other way comes to the knowledge of the Handling Company. 5.8 The Parties shall reach mutual agreement on the quality standards for any services, not excluding those covered by Sub-Article 5.1 above. Such quality standards for a specific location may form part of the applicable Annex B. The Handling Company agrees to take all possible steps to ensure that, with regard to contracted services, the agreed upon quality standards will be met. ARTICLE 6 REMUNERATION 6.1 In consideration of the Handling Company providing the services, the Carrier agrees to pay to the Handling Company the charges set out in the respective Annex(es) B. The Carrier further agrees to pay the proper charges of the Handling Company and to discharge all additional expenditure incurred for providing the services referred to in Sub-Articles 1.4, 1.6, 1.7 and 1.8. 6.2 The charges set out in Annex(es) B do not include: — any charges, fees or taxes imposed or levied by the Airport, Customs or other authorities against the Carrier or the Handling Company in connection with the provision of services herein by the Handling Company or in connection with the Carrier’s flights. — expenses incurred in connection with stopover and transfer passengers and with the handling of passengers for interrupted, delayed or cancelled flights. Such charges, fees, taxes or other expenses as outlined above shall be borne ultimately by the Carrier; ARTICLE 7 ACCOUNTING AND SETTLEMENT 7.1 The Handling Company shall invoice the Carrier monthly with the charges arising from the provision of the handling services of Annex A as listed in Annex(es) B at the rates of charges set out in Annex(es) B. 7.2 Settlement shall be effected through the IATA Clearing House unless otherwise agreed in Annex(es) B. ARTICLE 8 LIABILITY AND INDEMNITY In this Article, all references to: (a) “the Carrier” or “the Handling Company” shall include their employees, servants, agents and subcontractors; (b) “ground support equipment” shall mean all equipment used in the performance of ground handling services included in Annex A, whether fixed or mobile, and (c) “act or omission” shall include negligence. 8.1 Except as stated in Sub-Article 8.5, the Carrier shall not make any claim against the Handling Company and shall indemnify it (subject as hereinafter provided) against any legal liability for claims or suits, including costs and expenses incidental thereto, in respect of: (a) delay, injury or death of persons carried or to be carried by the Carrier; (b) injury or death of any employee of the Carrier; (c) damage to or delay or loss of baggage, cargo or mail carried or to be carried by the Carrier, and (d) damage to or loss of property owned or operated by, or on behalf of, the Carrier and any consequential loss or damage; arising from an act or omission of the Handling Company in the performance of this Agreement unless done with intent to cause damage, death, delay, injury or loss or recklessly and with the knowledge that damage, death, delay, injury or loss would probably result. PROVIDED THAT all claims or suits arising hereunder shall be dealt with by the Carrier; and PROVIDED ALSO THAT the Handling Company shall notify the Carrier of any claims or suits without undue delay and shall furnish such assistance as the Carrier may reasonably require. PROVIDED ALSO THAT where any of the services performed by the Handling Company hereunder relate to the carriage by the Carrier of passengers, baggage or cargo direct to or from a place in the United States of America then if the limitations of liability imposed by Article 22 of the Warsaw Convention would have applied if any such act or omission had been committed by the Carrier but are held by a Court not to be applicable to such act or omission committed by the Handling Company in performing this Agreement then upon such decision of the Court the indemnity of the Carrier to the Handling Company hereunder shall be limited to an amount not exceeding the amount for which the Carrier would have been liable if it had committed such act or omission. 8.2 The Carrier shall not make any claim against the Handling Company in respect of damage, death, delay, injury or loss to third parties caused by the operation of the Carrier’s aircraft arising from an act or omission of the Handling Company in the performance of this Agreement unless done with intent to cause damage, death, delay, injury or loss or recklessly and with knowledge that damage, death, delay, injury or loss would probably result. 8.3 (a) Notwithstanding the provisions of Sub-Article 8.1, in the case of claims arising out of surface transportation which is provided on behalf of the Carrier and is part of the operation of loading/embarking or unloading/disembarking and/or is covered by the Carrier’s Contract of Carriage the indemnity shall not exceed the limits specified in the said Contract of Carriage. (b) In the case of claims arising out of surface transportation which is not provided on behalf of the Carrier and/or is not part of the operation of loading/embarking or unloading/disembarking and/or is not covered by the Carrier’s Contract of Carriage the waiver and indemnity herein contained shall not apply. 8.4 The Handling Company shall not make any claim against the Carrier and shall indemnify it (subject as hereinafter provided) against any legal liability for claims or suits, including costs and expenses incidental thereto, in respect of: (a) injury to or death of any employees of the Handling Company, its servants, agents or subcontractors; and (b) damage to or loss of property owned or operated by, or on behalf of, the Handling Company and any consequential loss or damage; arising from an act or omission of the Carrier in the performance of this Agreement unless done with intent to cause damage, death, delay, injury or loss or recklessly and with knowledge that damage, death, delay, injury or loss would probably result. 8.5 Notwithstanding Sub-Article 8.1(d), the Handling Company shall indemnify the Carrier against any physical loss of or damage to the Carrier’s Aircraft caused by the Handling Company’s negligent operation of ground support equipment PROVIDED ALWAYS THAT the Handling Company’s liability shall be limited to any such loss of or damage to the Carrier’s Aircraft not exceeding the limits stated in Annex(es) B which shall not, in any event, exceed USD 1,500,000 except that loss or damage in respect of any incident below USD 3,000 shall not be indemnified. For the avoidance of doubt, save as expressly stated, this Sub-Article 8.5 does not affect or prejudice the generality of the provisions of Sub-Article 8.1 including the principle that the Carrier shall not make any claim against the Handling Company and shall indemnify it against any liability in respect of any and all consequential loss or damage howsoever arising. ARTICLE 9 ARBITRATION 9.1 Any dispute or claim concerning the scope, meaning, construction or effect of this Agreement or arising therefrom shall be referred to and finally settled by arbitration in accordance with the procedures set forth below and, if necessary, judgement on the award rendered may be entered in any Court having jurisdiction thereof: (1) If the Parties agree to the appointment of a single arbitrator the arbitral tribunal shall consist of him alone. The arbitrator may be appointed either directly by the Parties or, at their request, by the IATA Director General. (2) If they do not so agree to the appointment of a single arbitrator, the arbitral tribunal shall consist of three arbitrators appointed as follows: (a) If only two Parties are involved in the dispute each Party shall appoint one of the three arbitrators. Should either Party fail to appoint his arbitrator such appointment shall be made by the IATA Director General; (b) if more than two parties are involved in the dispute they shall jointly agree on the appointment of two of the arbitrators. Failing unanimous agreement thereon, such appointment shall be made by the IATA Director General; (c) the two arbitrators appointed in the manner provided above shall appoint the third arbitrator,who shall act as chairman. Should they fail to agree on the appointment of the third arbitrator, such appointment shall be made by the IATA Director General. (3) The IATA Director General may, at the request of any Party concerned, fix any time limit he finds appropriate within which the Parties or the arbitrators appointed by the Parties, shall constitute the arbitral tribunal. Upon expiration of this time limit, the IATA Director General shall take the action prescribed in the preceding paragraph to constitute the tribunal. (4) When the arbitral tribunal consists of three arbitrators, its decision shall be given by a majority vote. (5) The arbitral tribunal shall settle its own procedure and if necessary shall decide the law to be applied. The award shall include a direction concerning allocation of costs and expenses of and incidental to the arbitration (including arbitrator fees). (6) The award shall be final and conclusively binding upon the Parties. ARTICLE 10 STAMP DUTIES, REGISTRATION FEES 10.1 All stamp duties and registration fees in connection with this Agreement, which may be prescribed under the national law of either Party to this Agreement, are payable by that Party. 10.2 All stamp duties and registration fees in connection with this Agreement, which may be prescribed under the national law of the location(s), as mentioned in the Annex(es) B and not being a location situated in the country of either Party to this Agreement will be shared equally between the Parties. ARTICLE 11 DURATION, MODIFICATION AND TERMINATION 11.1 This Agreement shall be effective from ..................... . It shall supersede any previous arrangements between the Parties governing the provision of services at locations for which there are valid Annex(es) B to this Agreement. 11.2 Modification of, or additions to this Agreement shall be recorded in Annex(es) B. 11.3 Any notice referred to under this Article 11 given by one Party under this Agreement shall be deemed properly given if sent by registered letter to the respective Head Office of the other Party. 11.4 This Main Agreement shall continue in force until terminated by either Party giving sixty days prior notice to the other Party. 11.5 Termination by either Party of all or any part of the services to be furnished at a specific location requires sixty days prior notice to the other Party. In the event of part termination of services, consideration shall be given to an adjustment of charges. 11.6 In the event of the Carrier’s or the Handling Company’s permit(s) or other authorisation(s) to conduct its air transportation services, or to furnish the services provided for in the Annex(es) B, wholly or in part, being revoked, cancelled, or suspended, that Party shall notify the other Party without delay and either Party may terminate the Agreement or the relevant Annex(es) B at the effective date of such revocation, cancellation or suspension by giving to the other Party notice thereof within twenty-four hours after such event. 11.7 Either Party may terminate this Agreement and its Annexes at any time if the other Party becomes insolvent, makes a general assignment for the benefit of creditors, or commits an act of bankruptcy or if a petition in bankruptcy or for its reorganisation or the readjustment of its indebtedness be filed by or against it, provided the petition is found justified by the appropriate authority, or if a receiver, trustee or liquidator of all or substantially all of its property be appointed or applied for. 11.8 Both Parties shall be exempt from obligation if prompt notification is given by either Party in respect of any failure to perform its obligations under this Agreement arising from any of the following causes; — labour disputes involving complete or partial stoppage of work or delay in the performance of work; — force majeure or any other cause beyond the control of either Party. 11.9 In the event of the Agreement or part thereof being terminated by notice or otherwise, such termination shall be without prejudice to the accrued rights and liabilities of either Party prior to termination. 11.10 The Handling Company shall have the right at any time to vary the charges set out in the Annex(es) B provided, however, that the Handling Company has given notice in writing to the Carrier not less than thirty days prior to the revised charges becoming effective. The notice shall specify the revised charges which the Handling Company proposes to introduce, together with the date on which they are to be brought into effect. Notwithstanding the foregoing, when schedule changes as mentioned in Sub-Article 1.3 affect the handling costs, the Handling Company shall have the right to adjust the charges as from the date of the schedule change provided that the Handling Company does so within thirty days of the schedule change. Signed the Signed the at at for and on behalf of for and on behalf of by by IATA STANDARD GROUND HANDLING AGREEMENT STANDARD GROUND HANDLING AGREEMENT Annex A — Ground Handling Services to the Standard Ground Handling Agreement effective from: between: hereinafter referred to as ‘the Carrier’ or ‘the Handling Company’, as the case may be, and: hereinafter referred to as ‘the Handling Company’ or ‘the Carrier’, as the case may be. This Annex A is valid from: and replaces: TABLE OF CONTENTS SECTION 1. REPRESENTATION AND ACCOMMODATION 1.1 General SECTION 2. LOAD CONTROL, COMMUNICATIONS AND DEPARTURE CONTROL SYSTEM 2.1 Load Control 2.2 Communications 2.3 Departure Control System (DCS) SECTION 3. UNIT LOAD DEVICE (ULD) CONTROL 3.1 Handling 3.2 Administration SECTION 4. PASSENGERS AND BAGGAGE 4.1 General 4.2 Departure 4.3 Arrival 4.4 Baggage Handling 4.5 Remote/Off Airport Services 4.6 Intermodal Transportation SECTION 5. CARGO AND POST OFFICE MAIL 5.1 Cargo Handling — General 5.2 Outbound (Export) Cargo 5.3 Inbound (Import) Cargo 5.4 Transfer/Transit Cargo 5.5 Post Office Mail SECTION 6. RAMP 6.1 Marshalling 6.2 Parking 6.3 Ramp to Flight Deck Communication 6.4 Loading/Embarking and Unloading/Disembarking 6.5 Starting 6.6 Safety Measures 6.7 Moving of Aircraft SECTION 7. AIRCRAFT SERVICING 7.1 Exterior Cleaning 7.2 Interior Cleaning 7.3 Toilet Service 7.4 Water Service 7.5 Cooling and Heating 7.6 De-Icing/Anti-Icing Services and Snow/Ice Removal According to the Carrier’s Instructions 7.7 Cabin Equipment and Inflight Entertainment Material 7.8 Storage of Cabin Material SECTION 8. FUEL AND OIL 8.1 Fuelling and/or Defuelling 8.2 Replenishing of Oils and Fluids SECTION 9. AIRCRAFT MAINTENANCE 9.1 Routine Services 9.2 Non-routine Services 9.3 Material Handling 9.4 Parking and Hangar Space SECTION 10. FLIGHT OPERATIONS AND CREW ADMINISTRATION 10.1 General 10.2 Flight Preparation at the Airport of Departure 10.3 Flight Preparation at a Point Different from the Airport of Departure 10.4 In-flight Assistance 10.5 Post-flight Activities 10.6 In-flight Re-despatch 10.7 Crew Administration SECTION 11. SURFACE TRANSPORT 11.1 General 11.2 Special Transport SECTION 12. CATERING SERVICES 12.1 Liaison and Administration 12.2 Catering Ramp Handling SECTION 13. SUPERVISION AND ADMINISTRATION 13.1 Supervisory Functions of Services Provided by Others 13.2 Administrative Functions SECTION 14. SECURITY 14.1 Passengers and Baggage Screening and Reconciliation 14.2 Cargo and Post Office Mail 14.3 Catering 14.4 Aircraft Security 14.5 Additional Security Services SECTION 1. REPRESENTATION AND ACCOMMODATION 1.1 General 1.1.1 If required, arrange guarantee or bond to facilitate the Carrier’s activities. 1.1.2 Liaise with local authorities. 1.1.3 Indicate that the Handling Company is acting as handling agent for the Carrier. 1.1.4 Inform all interested Parties concerning movements of the Carrier’s aircraft. 1.1.5 As mutually agreed, effect payment, on behalf of the Carrier, including but not limited to: (a) airport, customs, police and other charges relating to the services performed. (b) cost for provisions of bond guarantee. (c) out-of-pocket expenses, accommodation, transport, etc.. 1.1.6 Provide office space for the Carrier’s representative(s). SECTION 2. LOAD CONTROL, COMMUNICATIONS AND DEPARTURE CONTROL SYSTEM 2.1 Load Control 2.1.1 Convey and deliver flight documents between the aircraft and appropriate airport buildings. 2.1.2 (a) Prepare (b) Sign (c) Distribute (d) Clear (e) File as appropriate, documents, including but not limited to, loading instructions, loadsheets, balance charts, Captain’s load information and manifests, in accordance with local or international regulations or as reasonably required by the Carrier. 2.1.3 (a) Compile (b) Despatch statistics, returns and reports, as mutually agreed. 2.2 Communications 2.2.1 (a) Compile (b) Despatch and receive all messages in connection with the services performed by the Handling Company, using the Carrier’s originator code or double signature procedure, as applicable. Inform the Carrier’s representative of the contents of such messages. Charges for transmitting messages may be recharged to the Carrier. 2.2.2 Maintain a message file containing all above mentioned messages pertaining to each flight for ninety days. 2.2.3 (a) Provide (b) Operate suitable means of communication between the ground station and the Carrier’s aircraft. 2.3 Departure Control System (DCS) 2.3.1 (a) Provide (b) Operate equipment and facilities to allow the Handling Company access to the Carrier’s DCS, as mutually agreed. 2.3.2 Access the following facilities in the Carrier’s DCS: (a) Training programme. (b) Check-In. (c) Boarding Control. (d) Baggage reconciliation. (e) Baggage tracing. (f) Load Control. (g) Other services, as mutually agreed. SECTION 3. UNIT LOAD DEVICE (ULD) CONTROL 3.1 Handling 3.1.1 (a) Provide or (b) Arrange for suitable storage space for ULDs, as mutually agreed. 3.1.2 Apply correct storage and handling techniques in accordance with the Carrier’s requirements. 3.1.3 Take appropriate action to prevent theft or unauthorised use of, or damage to the Carrier’s ULDs in the custody of the Handling Company. Notify the Carrier immediately of any damage to or loss of such items. 3.2 Administration 3.2.1 (a) Take physical inventory of ULD stock and maintain a stock record. (b) Compile and despatch ULD Control Messages (UCM), according to UCM procedure. (c) Compile and despatch Stock Check Messages (SCM), as mutually agreed. 3.2.2 Prepare ULD exchange control (LUC) for all transfers of ULDs and obtain signature(s) of the transferring and receiving carrier(s) or approved third parties and distribute copies according to the Carrier’s instructions. 3.2.3 Handle lost, found and damaged ULD matters and notify the Carrier of such irregularities. SECTION 4. PASSENGERS AND BAGGAGE 4.1 General 4.1.1 Inform passengers and/or public about time of arrival and/or departure of Carrier’s aircraft and surface transport. 4.1.2 Make arrangements for stopover, transfer and transit passengers and their baggage and inform them about services available at the airport. 4.1.3 When requested by the Carrier, (a) provide or (b) arrange for special equipment, facilities and specially trained personnel, as available, for assistance to (1) unaccompanied minors. (2) disabled passengers. (3) VIPs. (4) transit without visa passengers (TWOVs). (5) deportees. (6) others, as specified. Additional costs may be recharged to the Carrier. 4.1.4 Take care of passengers when flights are interrupted, delayed or cancelled, according to instructions given by the Carrier. If instructions do not exist, deal with such cases according to the practice of the Handling Company. 4.1.5 If applicable, arrange storage of baggage in the Customs’ bonded store if required (any fees to be paid by the passenger). 4.1.6 Notify the Carrier of complaints and claims made by the Carrier’s clients and, process such claims, as mutually agreed. 4.1.7 Handle lost, found and damaged property matters, as mutually agreed. 4.1.8 Report to the Carrier any irregularities discovered in passenger and baggage handling. 4.1.9 (a) Provide or (b) Arrange for (1) check-in position(s), (2) service counter(s)/desk(s) for other purposes, (3) lounge facilities, as specified in Annex(es) B. 4.1.10 (a) Provide or (b) Arrange for personnel and/or facilities for porter service. 4.2 Departure 4.2.1 Check and ensure (a) that tickets are valid for the flight(s) for which they are presented. The check shall not include the fare (b) when requested, check that tickets presented are not blacklisted in the industry ticket service data base. Blacklisted documents shall not be honoured and immediately reported to the Carrier, as mutually agreed. 4.2.2 By mutual agreement, check travel documents (passports, visas, vaccination and other certificates) for the flight(s) concerned, but without the Handling Company having any liability. 4.2.3 (a) Weigh and/or measure (as applicable), and tag checked and unchecked baggage. (b) Effect the conveyance of checked baggage from the baggage check-in position to the baggage sorting area. Additional costs for baggage requiring special handling may be recharged to the Carrier. 4.2.4 (a) Enter baggage figures on passengers’ ticket(s) and detach applicable flight coupon(s) (b) Enter baggage figures for ticketless passengers, as mutually agreed for (1) initial flight. (2) subsequent flight(s). 4.2.5 By mutual agreement, make out excess baggage ticket(s), collect excess baggage charge(s) and detach applicable excess baggage coupon(s). 4.2.6 As mutually agreed, collect airport and /or any other service charges from departing passengers accounting therefor to the appropriate authorities. 4.2.7 (a) Carry out the Carrier’s seat allocation or selection system (b) Issue boarding pass(es) for (1) initial flight. (2) subsequent flight(s). 4.2.8 Direct passengers through controls to the aircraft. 4.2.9 Carry out head check of passengers upon embarkation. (Count to be compared with aircraft documents.) 4.2.10 Handle Denied Boarding Compensation cases, as agreed with the Carrier. 4.2.11 Provide facility for accepting and processing of unaccompanied baggage. 4.2.12 (a) Provide (b) Manage (c) Maintain automated check-in device(s), as mutually agreed. Additional costs may be recharged to the Carrier. 4.3 Arrival 4.3.1 Direct passengers from aircraft through controls to the terminal landside area. 4.3.2 Deliver baggage in accordance with local procedures. 4.4 Baggage Handling 4.4.1 Handle baggage in the baggage sorting area. 4.4.2 Prepare for delivery onto flights (a) bulk baggage (b) ULDs according to the Carrier’s instructions. 4.4.3 Establish the weight of built-up ULDs. 4.4.4 (a) Offload bulk baggage from vehicles. (b) Break down and/or empty ULDs. (c) Check incoming baggage for transfer connections. 4.4.5 (a) Sort transfer baggage. (b) Store transfer baggage for a period to be mutually agreed prior to despatch. 4.4.6 (a) Provide or (b) Arrange for transport of transfer baggage to the sorting area of the receiving carrier. 4.4.7 Handle crew baggage, as mutually agreed. 4.5 Remote/Off Airport Services 4.5.1 Inform passengers/public about time of arrival/departure. 4.5.2 Receive departing passengers and baggage. 4.5.3 Carry out passenger and baggage handling as described in Sub-Sections 4.1 and 4.2, where applicable. 4.5.4 Direct departing passengers to connecting transport to the airport. 4.5.5 Receive passengers arriving from the airport. 4.5.6 Deliver baggage to passengers in accordance with local procedures. 4.6 Intermodal Transportation Departure by rail, road or sea 4.6.1 Receive departing passengers and baggage from the Carrier. 4.6.2 Carry out passenger and baggage handling as described in Sub-Sections 4.1 and 4.2, where applicable, substituting “rail, road or sea transportation” for “aircraft”, and “flight(s)”, and “terminal” for “airport”, as applicable. 4.6.3 Direct departing passengers to connecting transport. 4.6.4 If applicable, load baggage on connecting transport, as directed by the rail, road or sea transporter. Arrival by rail, road or sea 4.6.5 Receive arriving passengers and baggage from the rail, road or sea transporter. 4.6.6 Carry out passenger and baggage handling as described in Sub-Sections 4.1 and 4.3, where applicable, substituting “rail, road or sea transportation” for “aircraft” and “flight(s)”, and “terminal” for “airport”, as applicable. 4.6.7 Direct arriving passengers through controls to the Carrier’s flight departure services. 4.6.8 If applicable, offload baggage from connecting transport, as directed by the rail, road or sea transporter and transfer it to the Carrier’s airport services. SECTION 5. CARGO AND POST OFFICE MAIL 5.1 Cargo Handling — General Facilities and Equipment 5.1.1 (a) Provide (b) Arrange suitable warehouse and handling facilities for (1) general cargo. (2) special shipments. (3) specialised cargo products. (c) Store cargo for a period to be mutually agreed, (d) Take appropriate action to prevent theft of, or damage to cargo, as mutually agreed. 5.1.2 (a) Provide (b) Arrange suitable equipment for the handling of (1) general cargo, (2) special shipments, (3) specialised cargo products, as mutually agreed. 5.1.3 (a) Provide (b) Arrange handling services for (1) general cargo, (2) special shipments, (3) specialised cargo products, as mutually agreed. Document Handling 5.1.4 (a) Issue (b) Obtain receipt upon delivery of cargo. 5.1.5 Receive, process and send all or any messages as required by the Carrier and as mutually agreed. Customs Control 5.1.6 Place cargo under Customs control, if required, and clear discrepancies in accordance with local regulations. 5.1.7 Present to Customs, as required, cargo for physical examination. Irregularities Handling 5.1.8 Take immediate action in accordance with the Carrier’s and/or local authorities’ instructions in respect of irregularities, damage or mishandling of dangerous goods and other special shipments. 5.1.9 Report to the Carrier any irregularities discovered in cargo handling. 5.1.10 Handle lost, found and damaged cargo matters, as mutually agreed. 5.1.11 (a) Notify the Carrier of complaints and claims, giving supporting data. (b) Process such claims, as mutually agreed. Miscellaneous 5.1.12 Take appropriate action to prevent theft or unauthorised use of, or damage to, the Carrier’s pallets, containers, nets, straps, tie-down rings and other material in the custody of the Handling Company. Notify the Carrier immediately of any damage to or loss of such items. 5.1.13 Handle, as mutually agreed, (a) diplomatic cargo. (b) diplomatic mail. (c) company mail. 5.2 Outbound (Export) Cargo Physical Handling 5.2.1 Accept cargo in accordance with the Carrier’s instructions, ensuring that (a) machine-readable cargo labels are affixed and processed, where applicable. (b) shipments are “ready for carriage”. (c) the weight and volume of the shipments are checked. (d) the regulations for the carriage of special cargo, particularly the IATA Dangerous Goods Regulations (DGR), IATA Live Animals Regulations (LAR), and others have been adhered to. 5.2.2 Tally and assemble for despatch cargo for the Carrier’s flights. 5.2.3 Prepare (a) bulk cargo (b) ULDs for delivery onto flights. 5.2.4 Establish the weight of (a) bulk load (b) built-up ULDs and provide the load control unit with deadload weights. Document Handling 5.2.5 (a) Check all documents to ensure shipment may be carried in accordance with the Carrier’s requirements. The check shall not include the rates charged. (b) Obtain capacity/booking information for the Carrier’s flights. (c) Split airwaybill sets. Forward applicable copies of manifests and air waybills, as mutually agreed. (d) Prepare cargo manifests. (e) Provide the load control unit with Special Load Notification, as required. (f) Where applicable, return copy of airwaybill to shipper, endorsed with flight details. Customs Control 5.2.6 Obtain Customs export clearance. 5.2.7 Prepare Customs documentation, for example, for cross-border truck services, as mutually agreed. 5.3 Inbound (Import) Cargo Physical Handling 5.3.1 (a) Offload bulk cargo from vehicles, when applicable. (b) Break down and/or empty ULDs. (c) Check incoming cargo against airwaybills and manifests. 5.3.2 Release cargo to the consignee or agent upon proper release by Customs and other government agencies, as required. Document Handling 5.3.3 (a) Notify consignee or agent of arrival of shipments, in accordance with applicable instructions. (b) Make available cargo documents to consignee or agent. 5.3.4 (a) Provide or (b) Arrange for facilities for collection of “Charges Collect” as shown on the airwaybills and extend credit to consignees or agents, as mutually agreed. Irregularities Handling 5.3.5 Take action in accordance with applicable instructions when consignee refuses acceptance or payment. 5.4 Transfer/Transit Cargo 5.4.1 Identify transfer/transit cargo. 5.4.2 Prepare transfer manifests for cargo to be transported by another carrier. 5.4.3 (a) Provide or (b) Arrange for transport to the receiving carrier’s warehouse on or in the close proximity of the airport of arrival, of transfer cargo under cover of Transfer Manifest. 5.4.4 Accept/prepare (a) transfer cargo (b) transit cargo for onward carriage. 5.5 Post Office Mail Physical Handling 5.5.1 (a) Provide or (b) Arrange for essential equipment, storage and handling facilities. 5.5.2 Check incoming mail against Post Office mail documents. Issue substitute documents, if necessary. 5.5.3 Deliver mail, together with Post Office mail documents, against receipt to postal authorities. 5.5.4 Check outgoing mail from postal authorities against mail documents. Give receipt of acceptance of mail to postal authorities. 5.5.5 Handle and check transfer mail against accompanying mail documents. Issue subsititute documents, if necessary. Document Handling 5.5.6 Distribute incoming/outgoing Post Office mail documents. Irregularities Handling 5.5.7 Handle lost, found and damaged mail matters and report all irregularities to the Carrier and postal authorities in accordance with local practices. 5.5.8 Maintain a file on all mail matters including irregularities for a period to be mutually agreed. SECTION 6. RAMP 6.1 Marshalling 6.1.1 (a) Provide or (b) Arrange for marshalling at arrival and/or departure. 6.2 Parking 6.2.1 (a) Provide (b) Position and/or remove wheelchocks. 6.2.2 Position and/or remove (a) landing gear locks. (b) engine blanking covers. (c) pitot covers. (d) surface control locks. (e) tailstands and/or aircraft tethering. 6.2.3 (a) Provide (b) Position and remove (c) Operate suitable ground power unit for supply of necessary electrical power. Any time limit to be specified in Annex(es) B. 6.3 Ramp to Flight Deck Communication 6.3.1 Provide headsets. 6.3.2 Perform ramp to flight deck communication (a) during tow-in and/or push-back. (b) during engine starting. (c) for other purposes. 6.4 Loading/Embarking and Unloading/Disembarking 6.4.1 For a period to be mutually agreed, (a) Provide (b) Position and remove (1) suitable passenger steps. (2) suitable loading bridges. (3) flight deck steps. 6.4.2 Provide (a) passenger (b) crew transport between aircraft and airport terminals. 6.4.3 (a) Provide (b) Operate suitable equipment for loading and/or unloading. 6.4.4 (a) Provide (b) Operate suitable equipment for transport of Loads between agreed points on the airport, as required. (Equipment to be released and/or made available, as mutually agreed.) 6.4.5 Assemble/deliver/receive Loads. 6.4.6 (a) Unload Loads from aircraft, returning lashing materials to the Carrier. (b) Load, stow and secure Loads in the aircraft in accordance with the Carrier’s instructions and procedures. (Cost for lashing materials may be recharged to the Carrier.) (c) Operate in-plane loading system in accordance with the Carrier’s instructions. 6.4.7 Load, stow and secure perishables, live animals, valuables, news films, dangerous goods and other special shipments in accordance with the Carrier’s instructions. 6.4.8 Redistribute Loads in aircraft according to the Carrier’s instructions. 6.4.9 (a) Open and secure aircraft hold doors. (b) Secure and lock aircraft hold doors when loading is complete. 6.4.10 Refill the Carrier’s ballast bags with ballast approved by the Carrier. 6.4.11 Provide filled ballast bags. 6.4.12 Arrange for safeguarding of all Loads with special attention to valuables and vulnerable cargo during loading/unloading and during transport between aircraft and airport terminal(s). 6.5 Starting 6.5.1 (a) Provide (b) Position and remove (c) Operate appropriate unit(s) for engine starting. 6.6 Safety Measures 6.6.1 (a) Provide (b) Position and remove (c) Operate suitable fire-fighting and other protective equipment. 6.7 Moving of Aircraft 6.7.1 (a) Provide (b) Position and remove suitable tow-in and/or push-back equipment. (Towbar to be provided by the Carrier unless otherwise agreed.) (c) Tow in and/or push back aircraft according to the Carrier’s instructions. (d) Tow aircraft between other agreed points according to the Carrier’s instructions. (e) Provide authorised cockpit brake operator in connection with towing. SECTION 7. AIRCRAFT SERVICING 7.1 Exterior Cleaning 7.1.1 Perform cleaning of (a) flight deck windows. (b) cabin windows. 7.1.2 Perform reasonable cleaning of aircraft integral steps. 7.1.3 Wipe excess oil from engine nacelles and landing gear. 7.1.4 Clean wings, controls, engine nacelles and landing gear. 7.2 Interior Cleaning 7.2.1 Clean and tidy flight deck according to the Carrier’s instructions and, if specified, under the control of a person authorised by the Carrier, by (a) emptying ash trays. (b) disposing of litter. (c) clearing waste from seat back stowage’s and racks. (d) wiping crew tables. (e) cleaning and tidying seats. (f) mopping floor. (g) cleaning flight deck windows on inside, as requested. 7.2.2 As appropriate, (a) empty ash trays (b) dispose of litter (c) clear waste from seat back and overhead stowages (d) wipe tables (e) clean and tidy seats and passenger service units (f) clean floors (carpets and surrounds) (g) wipe surfaces in pantries, galleys (sinks and working surfaces) and toilets (wash basins, bowls, seats, mirror and surrounds) (h) remove, as necessary, any contamination caused by airsickness, spilled food or drink and offensive stains (i) clean telephones, fax machines, LCD screens and any other equipment according to the Carrier’s instructions in (1) crew compartments (other than flight deck). (2) lounges. (3) bars, pantries, galleys. (4) passenger cabins. (5) toilets. (6) cloakrooms. (7) vestibules. 7.2.3 As appropriate, (a) empty (b) clean all refuse bins. (c) clean and tidy pantry/galley fixtures. 7.2.4 Clean floor and floor covers extensively. 7.2.5 Clean cabin fixtures and fittings. 7.2.6 Clean cabin windows. 7.2.7 Clean (a) cargo holds. (b) cargo cabins. (c) ULDs. 7.2.8 Fold and stow blankets. 7.2.9 Make up berths. 7.2.10 Change (a) head rest covers. (b) pillow covers. Covers to be supplied by the Carrier. 7.2.11 Distribute in (a) cabin (b) toilets items provided by the Carrier. 7.2.12 Disinfect and/or deodorize aircraft (materials may be supplied by the Carrier). 7.2.13 (a) Remove (b) Destroy food and material left over from incoming flights in accordance with local regulations and/or the Carrier’s instructions. 7.2.14 (a) Provide (b) Arrange for cleaning and/or laundering of cabin blankets and linen. 7.3 Toilet Service 7.3.1 (a) Provide (b) Position and remove toilet servicing unit. (c) Empty, clean, flush toilets and replenish fluids in accordance with the Carrier’s instructions. 7.4 Water Service 7.4.1 (a) Provide (b) Position and remove water servicing unit. (c) Replenish water tanks with drinking water, the standard of which is to meet the Carrier’s requirements. 7.4.2 Drain water tanks, according to the Carrier’s instructions and local regulations. 7.5 Cooling and Heating 7.5.1 (a) Provide (b) Position and remove (c) Operate cooling unit. Any time limit to be specified in Annex(es) B. 7.5.2 (a) Provide (b) Position and remove (c) Operate heating unit. Any time limit to be specified in Annex(es) B. 7.6 De-Icing/Anti-Icing Services and Snow/Ice Removal According to the Carrier’s Instructions 7.6.1 Remove snow from aircraft without using de-icing fluid. 7.6.2 (a) Provide (b) Position and remove (c) Operate (1) anti-icing units. (2) de-icing units. 7.6.3 Provide de-icing/anti-icing fluids meeting the Carrier’s specifications. 7.6.4 Remove frost, ice and snow from aircraft using de-icing fluid. Fluids to receive purity and contamination inspection prior to use. 7.6.5 Apply anti-icing fluid to aircraft. 7.6.6 Supervise performance of de-icing/anti-icing operations. 7.6.7 Perform final inspection after de-icing/anti-icing operations and inform flight crew of results. 7.7 Cabin Equipment and Inflight Entertainment Material 7.7.1 Rearrange cabin by (a) removing (b) installing cabin equipment, for example, seats and cabin divider. 7.7.2 Collect and/or distribute (a) airline magazines (b) newspapers/magazines (c) menus (d) headphones (e) others according to the Carrier’s instructions. 7.8 Storage of Cabin Material 7.8.1 Provide suitable storage space for the Carrier’s cabin material, as mutually agreed. 7.8.2 Take periodic inventory. 7.8.3 (a) Provide or (b) Arrange for replenishment of stocks. SECTION 8. FUEL AND OIL 8.1 Fuelling and/or Defuelling 8.1.1 Liaise with fuel suppliers. 8.1.2 (a) Inspect the Carrier’s fuel product deliveries for contamination, prior to storage, in accordance with the Carrier’s instructions. Notify the Carrier of results. (b) Inspect fuel vehicles and/or appliances for contamination. Notify the Carrier of results. 8.1.3 If applicable, supervise the placement of the Carrier’s product into storage at (a) the Handling Company’s facility. (b) a storage facility designated by the Carrier. 8.1.4 Supervise fuelling/defuelling operations. 8.1.5 Prepare aircraft for fuelling/defuelling. 8.1.6 Drain water from aircraft fuel tanks. 8.1.7 Receive the Carrier’s product from storage in quantities requested. 8.1.8 (a) Provide (b) Position, remove and operate approved fuelling/defuelling equipment. 8.1.9 Fuel/defuel aircraft with quantities of products requested by the Carrier’s designated representative. 8.1.10 Check and verify the delivered fuel quantity. 8.1.11 Deliver the completed fuel order(s) to the Carrier’s designated representative. 8.1.12 Maintain records of all fuelling/defuelling operations and provide the Carrier with an inventory and usage summary in accordance with the Carrier’s instructions. 8.2 Replenishing of Oils and Fluids 8.2.1 Liaise with suppliers. 8.2.2 Perform or supervise replenishing operations. 8.2.3 (a) Provide (b) Operate special replenishing equipment. SECTION 9. AIRCRAFT MAINTENANCE 9.1 Routine Services 9.1.1 Perform line inspection in accordance with the Carrier’s current instructions. 9.1.2 Enter in aircraft log and sign for performance of line inspection. 9.1.3 Enter remarks in aircraft log regarding defects observed during the inspection. 9.1.4 (a) Perform pre-departure inspection immediately before aircraft departure according to the Carrier’s instructions. (b) Perform ice-check immediately before aircraft departure according to the Carrier’s instructions. 9.1.5 Provide skilled personnel to assist the flight crew or ground staff in the performance of the inspection. 9.2 Non-routine Services 9.2.1 Rectify defects entered in the aircraft log as reported by the crew or revealed during the inspection, to the extent requested by the Carrier. However, major repairs must be separately agreed upon between the Parties. 9.2.2 Enter in aircraft log and sign for the action taken. 9.2.3 Report technical irregularities and actions taken to the Carrier’s maintenance base in accordance with the Carrier’s instructions. 9.2.4 Maintain the Carrier’s technical manuals, handbooks, catalogues, etc. 9.2.5 Provide engineering facilities, tools and special equipment to the extent available. 9.2.6 Move aircraft under its own power in accordance with the Carrier’s instructions. 9.3 Material Handling 9.3.1 (a) Obtain Customs clearance for (b) Administer the Carrier’s spare parts, power plants and/or equipment. 9.3.2. Provide periodic inspection of the Carrier’s spare parts and/or spare power plant. 9.3.3 Provide suitable storage space for the Carrier’s spare parts and/or special equipment. 9.3.4 Provide suitable storage space for the Carrier’s spare power plant. 9.4 Parking and Hangar Space 9.4.1 (a) Provide or (b) Arrange for suitable parking space. 9.4.2 (a) Provide or (b) Arrange for suitable hangar space. SECTION 10. FLIGHT OPERATIONS AND CREW ADMINISTRATION 10.1 General 10.1.1 Inform the Carrier of any known project affecting the operational services and facilities made available to its aircraft in the areas of responsibility specified in Annex(es) B. 10.1.2 Keep up-to-date all necessary manuals and instructions that the Carrier must provide and ensure that all prescribed forms are available. 10.1.3 After consideration of the Carrier’s instructions, suggest the appropriate action to pilot-in-command in case of operational irregularities, taking into account the meteorological conditions, the ground services and facilities available, aircraft servicing possibilities and the overall operational requirements. 10.1.4 Maintain a trip file by collecting all documents specified by the Carrier, all messages received or originated in connection with each flight and dispose of this file as instructed by the Carrier. 10.2 Flight Preparation at the Airport of Departure 10.2.1 (a) Arrange for (b) Deliver to the aircraft meteorological documentation and aeronautical information for each flight. 10.2.2 Analyse the operational conditions and (a) prepare (b) request (c) sign (d) make available the operational flight plan according to the instructions and data provided by the Carrier. 10.2.3 (a) Prepare (b) Request (c) Sign (d) File the Air Traffic Services (ATS) Flight Plan. 10.2.4 Furnish the crew with an adequate briefing. 10.2.5 (a) Prepare (b) Sign the fuel order. 10.2.6 Hand out flight operation forms as specified by the Carrier and obtain signature of the pilot-in-command, where applicable. 10.2.7 Supply the appropriate local ground handling unit with the required weight and fuel data. 10.2.8 (a) Obtain (b) Monitor (c) Manage the Carrier’s slot time allocation with the appropriate ATS. 10.3 Flight Preparation at a Point Different from the Airport of Departure 10.3.1 Arrange for the provision of the meteorological documents and aeronautical information. 10.3.2 Analyse the operational conditions and (a) prepare (b) request (c) sign the operational flight plan according to the instructions and data provided by the Carrier. 10.3.3 Send to the Carrier or its representative at the airport of departure, (a) the operational flight plan, (b) the ATS Flight Plan, (c) information for crew briefing, as instructed by the Carrier and/or as specified in the Annex(es) B. 10.4 In-flight Assistance 10.4.1 Follow up the progress of the flight against flight movement messages, flight plan messages and position reports received. 10.4.2 Provide information on flight progress to the Carrier’s ground handling representative. 10.4.3 Assist the flight as requested and/or deemed necessary to facilitate its safe and efficient conduct in accordance with the flight plan. 10.4.4 Monitor movement of the flight within VHF range and provide assistance, as necessary. 10.4.5 Take immediate and appropriate action in case of in-flight irregularity, according to the Carrier’s instructions (written or verbal). 10.4.6 Log and notify as specified by the Carrier any incident of an operational nature (delays, diversions, engine trouble, etc.). 10.4.7 Perform in-flight assistance, including re-despatch until adjacent area is able to accept responsibility if, for reasons of communications failure, weather phenomena, safety of aircraft or emergency, it is undesirable to stop these services at the area boundary specified in Annex(es) B. Similar conditions may make it desirable to transfer these services to the next area before the area boundary is crossed. 10.4.8 Provide assistance to the flight, as required, beyond VHF range. 10.5 Post-flight Activities 10.5.1 Obtain a debriefing from incoming crews, distributing reports or completed forms to offices concerned, whether governmental or the Carrier’s. 10.6 In-flight Re-despatch 10.6.1 Analyse meteorological information and the operational flight conditions for re-despatch, calculating and planning it according to the data provided by the aircraft in flight and informing the pilot-in-command about the results thus obtained. 10.7 Crew Administration 10.7.1 Distribute relevant crew schedule information provided by the Carrier to all parties concerned. 10.7.2 Arrange hotel accommodation for (a) scheduled (b) non-scheduled crew layover, as specified by the Carrier. 10.7.3 (a) Provide or (b) Arrange for crew transportation, as specified by the Carrier. 10.7.4 Direct crews through airport facilities and brief them, as required. 10.7.5 Liaise with hotel(s) on crew call and pick-up timings. 10.7.6 (a) Prepare crew allowance forms, as specified by the Carrier. (b) Pay crew allowances, as specified by the Carrier. 10.7.7 Inform the Carrier of any crew indisposition or potential absence. 10.7.8 Take necessary action, as specified by the Carrier. SECTION 11. SURFACE TRANSPORT 11.1 General 11.1.1 Make all necessary arrangements for the transport of (a) passengers (b) baggage (c) cargo and/or mail between (1) airport and town terminal. (2) airport and other agreed points. (3) separate terminals at the same airport. 11.2 Special Transport 11.2.1 Make all necessary arrangements for special transport within the limit of local possibilities. SECTION 12. CATERING SERVICES 12.1 Liaison and Administration 12.1.1 Liaise with the Carrier’s catering supplier. 12.1.2 Handle requisitions made by the Carrier’s authorised representative. 12.2 Catering Ramp Handling 12.2.1 Unload/load and stow catering loads from/on aircraft. 12.2.2 Transfer catering loads on aircraft. 12.2.3 Transport catering loads between aircraft and agreed points. SECTION 13. SUPERVISION AND ADMINISTRATION 13.1 Supervisory Functions of Services Provided by Others (pre-flight, on-flight and post-flight) 13.1.1 Attend at the airport as necessary to supervise and coordinate the ground handling services contracted by the Carrier with third party(ies). 13.1.2 Cooperate with the Carrier’s designated representative, as required. 13.1.3 Ensure that the Handling Company(ies) is (are) timely informed about operational data, including alterations. 13.1.4 Check availability and preparedness of staff, equipment, supplies and services of the Handling Company(ies) to perform the ground handling services. 13.1.5 Check preparation for documentation. 13.1.6 Ensure that prompt notification of the Carrier’s requirements is given to all interested parties. 13.1.7 Check that all loads including necessary documents will be ready in time to be loaded on the flight. 13.1.8 Meet aircraft upon arrival and contact crew. 13.1.9 Receive briefing from crew and give information about irregularities, changes in schedule or other matters. 13.1.10 Supervise and coordinate the ground handling services, deciding non-routine matters, as required. 13.1.11 Check despatch of operational messages. 13.1.12 Check tracings of baggage, cargo, mail and lost and found articles. Follow up, if necessary. 13.1.13 Note irregularities in station log and inform the Carrier’s designated representative in accordance with the relevant directives. 13.2 Administrative Functions 13.2.1 Establish and maintain local procedures in accordance with the Carrier’s requirements. 13.2.2 As required, take action on all communications addressed to the Carrier. 13.2.3 Prepare, forward and file reports/statistics/documents and perform any other administrative duty that may be required by the Carrier or local conditions. 13.2.4 Maintain the Carrier’s manuals, circulars, etc., connected with the performance of the services. 13.2.5 Check and sign on behalf of the Carrier invoices, supply orders, handling charge notes, work orders, etc., as agreed with the Carrier. SECTION 14. SECURITY 14.1. Passenger and Baggage Screening and Reconciliation 14.1.1. (a) Provide or (b) Arrange for (1) matching of passengers against established profiles. (2) security questioning, as required. 14.1.2. (a) Provide or (b) Arrange for (1) screening of checked baggage. (2) screening of transfer baggage. (3) screening of mishandled baggage. (4) physical examination of checked, transfer and mishandled baggage, as required. (5) identification of security cleared baggage. 14.1.3. (a) Provide or (b) Arrange for (1) screening of passengers. (2) screening of unchecked baggage. (3) physical examination of passengers and unchecked baggage, as required. 14.1.4. (a) Provide or (b) Arrange for (1) identification of passengers prior to boarding. (2) reconciliation of boarded passengers with their baggage. (3) passengers to identify their own baggage, as required. (4) offloading of baggage of passengers who fail to board the aircraft. 14.2. Cargo and Post Office Mail 14.2.1. As specified by the Carrier, (a) provide or (b) arrange for (1) screening of cargo and/or mail. (2) physical examination of cargo, as required. (3) holding of cargo and/or mail for variable periods. (4) secure storage of cargo and/or mail. 14.3. Catering 14.3.1. (a) Provide or (b) Arrange for (1) control of access to the catering unit. (2) proper identification and authorisation of staff. (3) security supervision during food preparation. (4) security check of catering uplifts. (5) sealing of food and/or bar trolleys/containers. (6) physical examination of catering vehicles prior to loading. 14.4. Aircraft Security 14.4.1. (a) Provide or (b) Arrange for control of access to (1) aircraft. (2) designated areas. 14.4.2. (a) Provide or (b) Arrange for (1) search of aircraft. (2) guarding of aircraft. (3) guarding of designated areas. (4) security of baggage in the baggage make-up area. (5) sealing of aircraft. 14.4.3. (a) Provide or (b) Arrange for security personnel (1) to safeguard all loads during the transport between aircraft and designated locations. (2) during offloading and loading of aircraft. 14.5. Additional Security Services 14.5.1. (a) Provide or (b) Arrange for additional security services, as requested by the Carrier. Signed the Signed the at at for and on behalf of for and on behalf of by by IATA STANDARD GROUND HANDLING AGREEMENT STANDARD GROUND HANDLING AGREEMENT Annex B... — Location(s), Agreed Services and Charges to the Standard Ground Handling Agreement effective from: between: hereinafter referred to as ‘the Carrier’ and: hereinafter referred to as ‘the Handling Company’. This Annex B for the location(s): is valid from: and replaces: PARAGRAPH 1. HANDLING CHARGES 1.1 For a single ground handling consisting of the arrival and the subsequent departure at agreed timings of the same aircraft, the Handling Company shall provide the following services of Annex A at the following rates. 1.1.1 Section(s) price per (aircraft type, etc.). 1.1.2 Section(s) price per The number of these clauses can be extended as far as necessary. 1.2 Handling in case of technical landing for other than commercial purposes will be charged at ..% of the above rates, provided that a physical change of load is not involved. 1.3 Handling in case of return to ramp will not be charged extra, provided that a physical change of load is not involved. 1.4 Handling in case of return to ramp involving a physical change of load will be charged as for handling in case of technical landing in accordance with Sub-Paragraph 1.2 of this Annex. PARAGRAPH 2. ADDITIONAL CHARGES 2.1 All services not included in Paragraph 1 of this Annex will be charged for at current local rates. PARAGRAPH 3. DISBURSEMENTS 3.1 Any disbursements made by the Handling Company on behalf of the Carrier will be reimbursed by the Carrier at cost price plus an accounting surcharge of .. %. PARAGRAPH 4. LIMIT OF LIABILITY 4.1 The limit of liability referred to in Sub-Article 8.5 of the Main Agreement shall be as follows: Aircraft Type Limit ( per incident) PARAGRAPH 5. AREA OF RESPONSIBILITY 5.1 The area of responsibility as mentioned in Sub-Sections 10.1 and 10.4 of Annex A is .................................... PARAGRAPH 6. TRANSFER OF SERVICES 6.1 In accordance with Sub-Article 3.1 of the Main Agreement, the Handling Company subcontracts the services of Annex A Section(s) ................... to .................... The number of these clauses can be extended as far as necessary. PARAGRAPH 7. SETTLEMENT 7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, settlement of account shall be effected ....................... PARAGRAPH 8. SUPERVISION AND ADMINISTRATION 8.1 The services of Annex A, Section 13.1, covered by Sub-Paragraph 1.1 of this Annex B, refer only to the following services of Annex A which are performed for the Carrier by other organisation(s) under cover of separate agreement(s): Section(s) ................................................................................................................................................ Section(s) ................................................................................................................................................ Signed the Signed the at at for and on behalf of for and on behalf of by by IATA STANDARD GROUND HANDLING AGREEMENT STANDARD GROUND HANDLING AGREEMENT — SIMPLIFIED PROCEDURE Annex B ... — Location(s), Agreed Services and Charges to the Standard Ground Handling Agreement (SGHA) of April 1998 between: having its principal office at: and hereinafter referred to as ‘the Carrier’ and: having its principal office at: and hereinafter referred to as ‘the Handling Company’ effective from: This Annex B for the location(s): is valid from: and replaces: PREAMBLE: This Annex B is prepared in accordance with the simplified procedure whereby the Parties agree that the terms of the Main Agreement and Annex A of the SGHA of April 1998 as published by the International Air Transport Association shall apply as if such terms were repeated here in full. By signing this Annex B, the Parties confirm that they are familiar with the aforementioned Main Agreement and Annex A. PARAGRAPH 1. HANDLING CHARGES 1.1 For a single ground handling consisting of the arrival and the subsequent departure at agreed timings of the same aircraft, the Handling Company shall provide the following services of Annex A at the following rates. 1.1.1 Section(s) price per (aircraft type, etc.). 1.1.2 Section(s) price per The number of these clauses can be extended as far as necessary 1.2 Handling in case of technical landing for other than commercial purposes will be charged at ..% of the above rates, provided that a physical change of load is not involved. 1.3 Handling in case of return to ramp will not be charged extra, provided that a physical change of load is not involved. 1.4 Handling in case of return to ramp involving a physical change of load will be charged as for handling in case of technical landing in accordance with Sub-Paragraph 1.2 of this Annex. PARAGRAPH 2. ADDITIONAL CHARGES 2.1 All services not included in Paragraph 1 of this Annex will be charged for at current local rates. PARAGRAPH 3. DISBURSEMENTS 3.1 Any disbursements made by the Handling Company on behalf of the Carrier will be reimbursed by the Carrier at cost price plus an accounting surcharge of .. %. PARAGRAPH 4. LIMIT OF LIABILITY 4.1 The limit of liability referred to in Sub-Article 8.5 of the Main Agreement shall be as follows: Aircraft Type Limit (per incident) PARAGRAPH 5. AREA OF RESPONSIBILITY 5.1 The area of responsibility as mentioned in Sub-Sections 10.1 and 10.4 of Annex A is .................................... PARAGRAPH 6. TRANSFER OF SERVICES 6.1 In accordance with Sub-Article 3.1 of the Main Agreement, the Handling Company subcontracts the services of Annex A Section(s) ................... to ................... The number of these clauses can be extended as far as necessary. PARAGRAPH 7. SETTLEMENT 7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, settlement of account shall be effected ....................... PARAGRAPH 8. SUPERVISION AND ADMINISTRATION 8.1 The services of Annex A, Section 13.1, covered by Sub-Paragraph 1.1 of this Annex B, refer only to the following services of Annex A which are performed for the Carrier by other organisation(s) under cover of separate agreement(s): Section(s) ................................................................................................................................................ Section(s) ................................................................................................................................................ Signed the Signed the at at for and on behalf of for and on behalf of by by IATA AHM 810 April 1998