新编跨文化交际案例分析

新编跨文化交际案例分析Unit5CultureandVerbalCommunicationCase17Whenthesetwomenseparate,theymayleaveeachotherwithverydifferentimpressions.MrRichardsonisverypleasedtohavemadetheacquaintanceofMrChuandfeelstheyhavegottenofftoaverygoodstart.Theyhaveestablishedtheirrelationshiponafirst-namebasisandMrChu‘ssmileseemedtoindicatethathewillbefriendlyandeasytodobusinesswith.MrRichardsonisparticularlypleasedthathehadtreatedMrChuwithrespectforhisChinesebackgroundbycallinghimHon-fairatherthanusingthewesternname,David,whichseemedtohimanunnecessaryimpositionofwesternculture.Incontrast,MrChufeelsquiteuncomfortablewithMrRichardson.Hefeelsitwillbedifficulttoworkwithhim,andthatMrRichardsonmightberatherinsensitivetoculturaldifferences.Heisparticularlybotheredthat,insteadofcallinghimDavidorMrChu,MrRichardsonusedhisgivenname,Hon-fai,thenamerarelyusedbyanyone,infact.Itwasthisembarrassmentwhichcausedhimtosmile.HewouldfeelmorecomfortableiftheycalledeachotherMrChuandMrRichardson.Nevertheless,whenhewasawayatschoolinNorthAmericahelearnedthatAmericansfeeluncomfortablecallingpeopleMrforanyextendedperiodoftime.Hissolutionwastoadoptawesternname.HechoseDavidforuseinsuchsituations.Case18EveniftheAmericanknewUrdu,thelanguagespokeninPakistan,hewouldalsohavetounderstandthecultureofcommunicationinthatcountrytorespondappropriately.Inthiscase,hehadtosay―Noatleastthreetimes.Insomecountries,forinstance,theUkraine,itmayhappenthataguestispressedasmanyassevenoreighttimestotakemorefood,whereasintheUKitwouldbeunusualtodosomorethantwice.ForaUkrainian,todoittheBritishwaywouldsuggestthepersonisnotactuallygenerous.Indeed,Britishrecipientsofsuchhospitalitysometimesfeelthattheirhostisbehavingimpolitelybyforcingthemintoabind,sincetheyrunoutofpoliterefusalstrategieslongbeforetheUkrainianhosthasexhaustedhis/herrepertoireofpoliteinsistencestrategies.Case19Talkingaboutwhat‘swrongisnoteasyforpeopleinanyculture,butpeopleinhigh-contextcountrieslikeChinaputhighpriorityonkeepingharmony,preventinganyonefromlosingface,andnurturingtherelationship.ItseemsthatRonKellyhadtolearnadifferentwayofsendingmessagewhenhewasinChina.AthomeinCanadahewouldhavegonedirectlytothepoint.ButinChina,goingdirectlytotheproblemwithsomeonemaysuggestthatheorshehasfailedtoliveuptohisorherresponsibilityandthehonorofhisorherorganizationisinquestion.Inhigh-contextcultureslikeChina,suchamessageisseriousanddamaging.Inlow-contextcultures,however,thetendencyisjustto―spititout,togetitintowordsandworryabouttheresultlater.Sendersofunwelcomemessagesuseobjectivefacts,assuming,aswithpersuasion,thatfactsareneutral,instrumental,andimpersonal.Indirectnessisoftenthewaymembersofhigh-contextcultureschoosetocommunicateaboutaproblem.Case20ItseemsthatthelettersofrequestwritteninEnglishaswellasinChinesebyChinesepeoplearelikelytoprefacetherequestwithextendedface-work.ToChinesepeople,thenormalandpolitewaytoformarequestrequiresprovidingreasonsthatareusuallyplacedbeforetherequests.Ofcourse,thisisjusttheinverseofEnglishconventionsinwhichrequestsarefrontedwithoutmuchface-work.IntheviewoftheEnglish-speakingpeople,theopeninglinesofChineserequestsandsomeotherspeechactsdonotusuallyprovideathesisortopicstatementwhichwillorientthelistenertotheoveralldirectionofthecommunication.Worstofall,thelackofprecisionandthefailuretoaddressthepointdirectlymayleadtosuspicionsthattheChinesespeakersarebeatingaroundthebush.Tothem,thepresenceofaclearandconcisestatementofwhatistobetalkedaboutwillmakethespeechmoreprecise,moredramatic,andmoreeloquent.However,theChineselearningandusingEnglishincommunicationmayfinditdifficulttocometotermswiththecommonEnglishtendencytobeginwithatopicstatement.IntheChineseculture,statingone‘srequestormainpointatthebeginningwouldmakethepersonseemimmodest,pushy,andinconsiderateforwantingthings.Ifyourspeechgivesotherstheimpressionthatyouaredemandingsomething,youwouldlosefaceforactingaggressivelyandnotconsideringtheothers.Thusyou‘dbehurtingpeoplebyclaimingsomethingforyourself.Insuchasituation,itisusuallyconsideredasmartstrategyifyoucarefullydelineatethejustificationsthatwillnaturallyleadtoyourrequestorargument.Therefore,insteadofstatingtheirpropositionsomewhereinthebeginningandthenproceedingtobuildtheircase,Chinesepeopleoftenfirstestablishasharedcontextwithwhichtojudgetheirrequestsorarguments.Onlyaftercarefullyprefacingthemwithanavalancheofrelevantdetails,asiftonullifyanyopposition,willtheypresenttherequestsorarguments.Unit6CultureandNonverbalCommunicationCase21Sometimesourbestintentionscanleadtobreakdownsincross-culturalcommunication.Forexample,oneoftheverycommonmannersoftouching---handshaking---mayresultinconflictwhenperformedwithnoconsiderationofculturaldifferences.Amongmiddle-classNorthAmericanmen,itiscustomarytoshakehandsasagestureoffriendship.Whenwantingtocommunicateextrafriendliness,amaleintheUnitedStatesmay,whileshakinghands,graspwithhislefthandhisfriend‘srightarm.However,topeopleofMiddleEasterncountries,thelefthandisprofaneandtouchingsomeonewithitishighlyoffensive.Therefore,inVernon‘seyes,Kennethwasactuallyanextremelyoffensivemessagetohim.Case22InPuertoRicanculture,asinsomeotherLatinAmericanandEasterncultures,itisnotrightforachildtokeepaneye-contactwithanadultwhoisaccusinghimorher,whileintheUnitedStates,failingofmeetingotherperson‘seyeaccusinghimorherwouldbetakenasasignofguiltiness.Astheprincipalknewlittleaboutthisculturaldifferenceinusingeye-contact,hedecidedthatthegirlmustbeguilty.Generallyspeaking,avoidingeye-contactwiththeother(s)isoftenconsideredasaninsultinsomecultures,butmaysignifyrespectforauthorityandobedienceinothercultures.Case23Justlikesmile,laughingdoesnotalwaysservethesamefunctionindifferentcultures.Interestingly,forusChinese,laughingoftenhasaspecialfunctiononsometensesocialoccasions.Peoplemaylaughtoreleasethetensionorembarrassment,toexpresstheirconcernaboutyou,theirintentiontoputyouateaseortohelpyoucomeoutoftheembarrassment.Inthiscase,thepeopletherewereactuallywishingtolaughwiththeAmericanratherthanlaughather.Theirlaughingseemedtoconveyanumberofmessages:don‘ttakeitsoseriously;laughitoff,it‘snothing;suchthingscanhappentoanyofus,etc.UnfortunatelytheAmericanwasunawareofthis.Shethoughttheywerelaughingather,whichmadeherfeelmorebadlyandangry,forinherculturelaughingonsuchanoccasionwouldbeinterpretedasaninsultingresponse,humiliatingandnegative.Case24ItisobviousthatthereexistssomedifferencebetweentheBritishandGermansintheiruseoftouch.ThelackoftouchthatseemstobenaturalinBritainmaybeconsideredstrangebyGermans.Whatisrequired(inthiscase,shakinghandswitheachother)inonecountrycouldbetakenasunnecessaryinanother.Theappropriatenessofcontactbetweenpeoplevariesfromcountrytocountry.Figuresfromastudyoffersomeinterestinginsightintothismatter.Pairsofindividualssittingandchattingincollegeshopsindifferentcountrieswereobservedforatleastonehoureach.Thenumberoftimesthateitheronetouchedtheotherinthatonehourwasrecorded,asfollows:inLondon,0;inFlorida,2;inParis,10;inPuertoRico,180.Thesefiguresindicatethattouchisusedverydifferentlyindifferentcultures.CTRL+A全选可调整字体属性及字体大小-CAL-FENGHAI.NetworkInformationTechnologyCompany.2020YEAR