8D报告中英文简介

8D报告简介8-D手法Corrective   Actions   Procedure8-DisciplineApproach矫正措施——8-D手法一.         Whatis"8-D"?(什么是8-D？)        8-D:Asystematicapproachutilizedfortruerootcausefinding&problemsolving..8-D:   是一个用于探索原因、解决问题的系统化 流程 快递问题件怎么处理流程河南自建厂房流程下载关于规范招聘需求审批流程制作流程表下载邮件下载流程设计 。Discipline1.         UseTeamApproach   组建团队Discipline2.         DescribeTheProblem   描述问题Discipline3.         ImmediateCorrectiveActions   紧急对策Discipline4.         SeekTheRootCause   根本原因Discipline5.         PermanentCorrectiveActions   永久改善措施Discipline6.         VerificationOfEffectiveness   效果确认Discipline7.         PreventiveActions   防止复发Discipline8.         CongratulateYourTeam,CaseClose   祝贺结案二.Whenshall8-Dbeused?          何时用8-D？l         Supplier'squalityperformanceconsistentlyexceedstheagreedgoal.    当供应商品质持续超出要求的目标时。l         Suppliermeetstheagreedgoal,butonefailuresymptomconcentratesmorethan   2%.    当单一不良现象达到2%，即使总体质量水平满足要求。l         Adefectoccurredthatshouldhavebeencontainedwithinthesupplier'sprocess.   供应商制程不良导致品质异常。l         Thefailingparameterwasnottestedbysupplier.   供应商未测试的参数导致不良。三.Responsibilities         职责l         Theoriginator:Initiatethe8-D.   发起人：提出8-D（CAR）的要求。l         Thesupplier:          供应商1.         Shallprovideresponsesin8-Dformat.必须用8-D的报告格式向发起人作出回复。2.         Communicate8-Ddetailsinternallyasnecessary.准备8-D报告的详细内容。3.         Respondwithimmediate/permanentcorrectiveactionsaspergoals.按照计划要求提出紧急对策及永久改善措施。4.         Provideweeklyupdatestotheoriginatorasperschedule.每周按计划向8-D发起人通报改善措施落实情况。5.         Achievegoalsontimescalesforimplementationofimmediate/permanentcorrectiveactions.按时完成紧急对策及永久改善措施以符合目标。6.         Whereimmediatecorrectiveactionshasbeenrequested,thesuppliershouldperformariskassessmentoftheexposureintheirfinishedgoods.Thisshouldnormallybebasedonafunctional/visualscreenofstatisticallysignificantsample.   当紧急对策必须执行时，供应商一定要采用有效的抽样检验 方法 快递客服问题件处理详细方法山木方法pdf计算方法pdf华与华方法下载八字理论方法下载 来评估全面筛        选的风险。四.   Goals         目标1.         Immediatecorrectiveactionsavailablewithin2workingdaysuponreceiptof8-D.   紧急对策：2个工作天内提出。2.         Immediatecorrectiveactionsimplementedwithin5workingdaysuponreceiptof8-D.   紧急对策：5个工作天内落实。3.         Permanentcorrectiveactionsplanavailablewithin5workingdaysuponreceiptof8-D.   永久改善措施：5个工作天内提出。4.         Agreedpermanentcorrectiveactionsinplacewithin10workingdaysuponreceiptof8-D.   永久改善措施：10个工作天落实到位。5.         Definitions                 定义l         Immediatecorrectiveactions–shortterm,temporaryfix.   紧急对策；短期的，暂时性的。l         Permanentcorrectiveactions–Longterm,permanentfix.   永久改善措施：长期的，永久性的。五.Discipline1:UseTeamApproach    8-D–第一条：组建团队1.Selectandrecordinternalandexternalteammembers.   选择并记录公司内外的所有成员。2.Selectateamchampion(managementmemberswhowillremoveroadblocksoftheteam   选择团队决策支持人（决策支持人要能排除障碍）。3.Selectateamleader(Amemberwhodirectseffortsandtakesresponsibilityforteam   选择一个组长（组长代 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 小组向上级负责）。六.          Discipline2:DescribeTheProblem   8-D–第二条：描述问题1.Usetermsunderstoodbythecustomer.   用客户可完全理解的述语描述问题。2.Describethechangeinconditionorpre-existingcondition,whichcausedtheproblem.   描述导致问题存在或发生的条件。3.Expresstheconditioninquantifiableterms,ifavailable.   如有可能，量化导致问题存在或发生的条件。七.         Discipline3:ImmediateCorrectiveActions   8-D–第三条：紧急对策1.Definewho,what,when&howyouwillcaptureandcontainthedefectsnow,andpreventthemfromgettingthecustomer.指明紧急对策的人、事、时及方法，同时防止在客户端再发生。2.Considertheeffectoftheimmediatecorrectiveactions：紧急对策应考虑到：l         Cost                 成本l         Delivery         交货期l         Inducementofothertypesofdefects.    不可因而引起其它形式的不良。八.          Discipline4:SeekTheRootCause   8D-第四条根本原因1.Describewhythechangeinconditionoccurred,oridentifythe“Hole”inthesystemwhichallowedthepre-existingconditiontogoundetected.描述为何发生，并指出该问题流出的原因。2.Categorizetherootcauses,e.g.material,machine,Methods,Manpower,Maintenance,Environment.将根本原因按人、机、料、法、环（4M1E）进行分类。九.         Discipline5:PermanentCorrectiveAction     8D-第五条：永久改善措施1.Describewho,what,when&howyouwillimplementinmaterial,manpower,methods,etc.Tototallyeliminatetherootcauseoftheproblem.描述排除不良根源的人、事、时以及如何使用这些资源。十.Discipline6:VerifyOfEffectiveness   8D-第六条：效果确认1.Describeverificationresultsinquantifiableterms.(E.g.:achievedCpK–1.5ordecreaseddefectoccurrencestozero,etc.)用量化指标来确认对策落实效果（例如CpK达1.5…）2.Continueimmediatecorrectiveactionsuntilpermanentcorrectiveactionsareverifiedasbeingeffective.紧急对策不能停，直到永久改善措施被确认生效十一.Discipline7:PreventRecurrence8D-第七条：防止复发1.Describetheinternaland/orexternalculturalorsystemicchangesthatmustbemadetopreventtheproblemfromrecurring;描述能预防问题再发生的内部及外部的文化、系统改善条件;2.Theteamchampionisresponsiblefortakingtheserecommendationbacktomanagementanddrivingimplementation.决策支持人负责将改进建议往上级呈报并推动落实.十二.Discipline8:CongratulateToYourTeam,CaseClose8D-第八条：祝贺结案Championandteamleaderrecognizesteammembersfortheirroleinsolvingtheproblem.决策支持人和组长肯定小组成员对解决问题的贡献。