售后服务承诺英文版After-saleServiceWarrantywithinandafterGuaranteePeriod1.Basicrequirementsofourafter-saleservice1)Ifanyqualityproblemssuchasdesign,manufacture,functionorprocedureoccurwithintheguaranteeperiod,SCCWshalltakefullresponsibilityandbearalltheeconomiclossesincurred.2)...
After-saleServiceWarrantywithinandafterGuaranteePeriod1.Basicrequirementsofourafter-saleservice1)Ifanyqualityproblemssuchasdesign,manufacture,functionorprocedureoccurwithintheguaranteeperiod,SCCWshalltakefullresponsibilityandbearalltheeconomiclossesincurred.2)Ifanyqualityproblemsoccurswithintheguaranteeperiod,SCCWshallprovideon-siteserviceafterreceivethebuyer’snoticein24hrs.3)Ifanybigqualityproblemsoccursoutoftheguaranteeperiod,SCCWwillsendmaintenancetechniciantoprovidevisitingserviceafterreceivethebuyer’snoticein24hrsandchargeforafavorableprice.4)SCCWwillprovidealifetimefavorablepricetothebuyerwiththematerialsandsparepartsusedinsystemoperation,equipmentmaintenance.Theabovementionedareonlybasicafter-saleservicerequirements,wewillmakemorepromisesrelatedtoqualityassuranceandoperationguaranteemechanism.2.After-saleservicecommitment1)Qualityandservicecommitment:1.1After-saleservicedepartment:SCCWwillsetupaafter-saleservicedepartmentandsparepartscenterspecifiedforValinArcelorMittalAutomotiveSteelCo.,LtdCraneinMainFactoryBuildingofColdRollingProjectandprovideprofessionalequipmentmaintenanceengineers.1.2Paymentofmaintenanceexpense:AllthemaintenanceexpensewithintheguaranteeperiodshallbebornebySCCW.1.3After-saleservicemeasureswithintheguaranteeperiodTheafter-saleserviceworkisanimportantpartofourmarketingandsaleswork.Thequalityofserviceprovidedwillnotonlyinfluencethecompanycredit,butalsocloselyrelatetothesafelyrunningoftheequipments.InordertomaintainthegoodreputationofHercules,SCCWwillstrictlyobserverelevantnationalregulationsaboutProduct-QualityLawandprovidehighqualityproductswiththeprincipleofhospitablereception,enthusiasticservice,quickresponseandpromptresolution.Wewillconscientiouslyimplementtheafter-saleserviceworkinfull-scale,andmakecommitmenttoourclientsasfollows:1.Selectandappointengineeringtechniciansandworkerswhoareprofessionallycompetentandpersonallycommittedtoundertaketheafter-saleservicework.Meanwhilesetuptheserviceofficemadeupofchiefengineeroffice,projectoffice,technicalcenter,after-saleservicedepartmentandworkshopspecialistsledandcoordinatedbymarketingandsalesdepartment.2.DuringtheValinArcelorMittalAutomotiveSteelCo.,LtdCraneinMainFactoryBuildingofColdRollingProjecton-siteinstallationandtrialun,appointspecializedafter-saleservicepersonneltoworkattheworkplace
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