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Computer&officesuppliesMeetingroom使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)Deputy general managerManagementrepresentativeAlldepartmentmanagers由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)C-PII-6001ManagementReview如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)MRreviewactionscompleteratioCompanylevelKPIachieving rate(Customercomplainttrend/OEE/COPQ…)Customersatisfactionscorecard 过程监控(绩效/指标))Processmonitoring(KPI)   ImprovementoftheeffectivenessoftheQualityManagementSystemanditsprocessesImprovementorcontinuousimprovementactionsinaccordancewithcustomers’Resourceneedscausedbyinternalorexternalchangesrequirementsandlegalrequirements.输出(将要交付的是什么)Outputs(Whatshouldwedelivery)Follow-uponactivitiesfromearliermanagementreviewsActualstatusofKPIstipulatedintheControlProceduresofCompanyLevelData(C-QPII-0103).Statusofconformitytocustomers’requirements,LegalrequirementsandinternalstandardsInternalorexternalchangesthatmayinfluencetheQualityManagementSystemInternalandexternalauditresultsFeedbackfromcustomersincludingcustomercomplaints,internalfailuresandmarketfailures,customerscoresandcustomersatisfactionAssessmentsofmanufacturingfeasibilitymadeforchangestoexistingoperationsandfornewfacilitiesornewproductCostofpoorquality(Costofinternalandexternalnonconformance)ReviewofperformanceagainstmaintenanceobjectivesActualfieldfailuresandtheirimpactonsafetyortheenvironment,andidentificationofpotentialfieldfailuresidentifiedthroughriskanalysis(suchasFMEA)ElementsofQualityManagementSystemResourcerequirementsoftheCompanySuggestionforimprovementMarketinformationandgeneraltrendsofcompetitors输入(要求是什么)Inputs(Requirements)ManagementReviewOwner:Deputy general managerManagement representative过程(Process)ManagementReview计算机投影仪会议室使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.人力资源部2.其他相关部门由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.人力资源控制程序2.岗位说明书3.招聘 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达成率（人均56小时/年）招聘及时性 过程监控(绩效/指标))Processmonitoring(KPI)   1.年度培训计划2.培训实施及效果3.考核结果4.相关培训资料5.对员工的奖励与惩罚输出(将要交付的是什么)Outputs(Whatshouldwedelivery)1.年度经营计划2.培训需求3.人员需求4.法律法规要求5.客户要求输入(要求是什么)Inputs(Requirements)人力资源管理Owner:人力资源经理过程(Process)HumanResourcesManagementComputerInspect,testequipmentSPCsoftwareStatisticaltable使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.QRAdepartment2.Otherrelevantdepartment由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-PII-1002In-ProcessInspectionandTestingProcedure2.C-PII-1003ProceduresforFinalInspectionandTesting3.C-QPII-1301ProceduresforControlofNonconformingProduct如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical) 过程监控(绩效/指标))Processmonitoring(KPI)   1.Manufacturingprocessthatmeetstherequirements2.Qulifiedproducts3.Inspectionrecord4.Productionlinetourinspectionrecord5.Non-conformingProductReport输出(将要交付的是什么)Outputs(Whatshouldwedelivery)1.Processflowchart2.Controlplan3.Productdrawing,criterion,processcapability4.Semi-finishedproduct,product5.Suitableinspectionenvironmentandqualifiedinspector6.Inspectionproceduresandacceptancecriteria输入(要求是什么)Inputs(Requirements)IPQCandOQCmanagementOwner:QCmanager过程(Process)IPQCandOQCManagement1.Cpkvalue>1.672.IPQCDPPMvalue<503.OQCDPPMvalue<10Inspect/testequipment&Computer&Telephone&NetworkSuitableinspectionenvironment&waterandelectricpower,etcresource使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.QRAdepartment2.HR2.Otherrelevantdepartment由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-QPII-1001ReceivingInspectionandTestingProcedure2.C-QPIII-E145IncomingmaterialinspectionControlplan3.ProceduresforControlofNonconformingProduct4.HRhumantrainingprocedure5.Humanpowerperformanceexamineprocedure.如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical) 过程监控(绩效/指标))Processmonitoring(KPI)   1.Finishedinspectiongoods.2.Inspectionrecord.3.Incomingmaterialperformancetrendchart4.EquipmentPMrecord输出(将要交付的是什么)Outputs(Whatshouldwedelivery)1.Productdrawing,criterion&CSRreqirement2.IQChumanresourcematrix&Requirement3.Incominggoods.4.DockReceivingdatum&PurchasePOinformation5.Lawregulations&Environmentrequirement输入(要求是什么)Inputs(Requirements)IQCIncominginspectionOwner:IQCsupervisor过程(Process)IQCIncominginspectionInspectiondetectedratioOntimeFinishedinspectionratioProductionlinecomplaintratioAbnormalontimecloseratioComputer/InternetDesignsoftwareManufactureequipmentInspectionandtestequipmentMeetingroom使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.Cross-FunctionalTeam2.Topmanagement由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-QPII-0202ProceduresforAdvancedProductQualityPlanning2.C-QPII-0203ProceduresforProductionPartApprovalProcess3.C-QPII-D005ManagementRegulationsforDesignFailureModeandEffectsAnalysis如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical) 过程监控(绩效/指标))Processmonitoring(KPI)   1.DFMEA,PFMEA2.Controlplanandspecification3.PPAP4.Processflow5.Packingspecandinspectionspec6.Prototypeatdifferentstages输出(将要交付的是什么)Outputs(Whatshouldwedelivery)1.Customerdrawings/standard/technicalagreement2.Applicablelawsandregulations3.Previoussimilarexperience4.Specialcharacteristiclistofproducts/process5.Changerequirement6.Targetofproductmanufacturingcost输入(要求是什么)Inputs(Requirements)ProductandprocessdesignOwner:ENGManager过程(Process)Productandprocessdesign1.PPAPprimarypassrate2.PPAPontimeapprovalrate3.SamplesuccessrateComputerNetworkPhoneMeetingroom使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.BuyerSQEengineerPlannerFinance,logistics…由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.Purchasepolicy&procedureSuppliermanagementprocedureRawmaterialspecdefinitionIQCinspectionprocedure5.Othersbuyoffspec如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)SupplierOTDmeasurementIQCinspectionrejectrate 过程监控(绩效/指标))Processmonitoring(KPI)   QualifyBOM&BOTmaterials,equipmentandservicepurchaseSupplierreviewandmgmt.,qualifiedsuppliers输出(将要交付的是什么)Outputs(Whatshouldwedelivery)ProductionmaterialpurchaserequestOthernon-productionpurchaserequest输入(要求是什么)Inputs(Requirements)Purchaseprocess过程(Process)PurchaseComputer检测设备维修工具使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)维修人员备件、设备申购人员精度检测人员由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.设备管理程序2.设备点检程序3.设备保养程序3.设备操作规范如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical) 过程监控(绩效/指标))Processmonitoring(KPI)   1.设备购置计划2.设备保养计划3.设备维修 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4.满足生产要求的完好设备输出(将要交付的是什么)Outputs(Whatshouldwedelivery)设备采购设备使用需求输入(要求是什么)Inputs(Requirements)设备采购、验收、调试、交付使用设备使用、保养、修理设备报废Owner:设备部经理过程(Process)EquipmentManagement1.PM完成率2.MTBA3.Downtime4.OEE5.SparepartsusagecontrolTransportOfficeequipment,likecomputer,internet…PlaceBOM&BOTmaterial使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.PlanningdepartmentManufacturedepartmentQAdepartmentFinance,logistics…由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-QPII-0903ManagingRegulationsforMaterialWarehouse2.C-QPII-1502ProceduresforHandling,Packaging,Storage,PreservationandDelivery如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)IntimedeliveryrateInventoryaccuracy 过程监控(绩效/指标))Processmonitoring(KPI)   QualifiedproductsdeliveredontimeProductdeliverymonitoringrecordsheetCustomerreceiptconfirmation输出(将要交付的是什么)Outputs(Whatshouldwedelivery)Customer’sorder,contractConsignmentnoteProductsCustomersafetyinventoryrequirements输入(要求是什么)Inputs(Requirements)ProductdeliveryOwner:Planningdepartment过程(Process)Productdelivery使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical) 过程监控(绩效/指标))Processmonitoring(KPI)   输出(将要交付的是什么)Outputs(Whatshouldwedelivery)输入(要求是什么)Inputs(Requirements)过程(Process)RECEIVINGGoodswasreceivedtimelytosupportproductionAllthegoodsdeliveredintofactorywaswellloggedanddistributedTheWarehouseOperationalspecificationofDiodesCDDockoperatorCertificationofdangerouschemicalsDriverlicenseofforkliftComputer&officesuppliesForkliftPalletjack&TrolleyPalletAllthegoodsdeliveredintofactorywasfinishedreceivingin4hoursAllthegoodswasfinishedsystemlogin8workinghoursPerformanceindicators:1.Receivingaccuracyrate:99.7%.2.Receivingon-timeratio:100%.CrosscheckdeliverynoteandphysicalgoodsGoodsarrivalnoticeSystemLoginTransfertoStockroomareaIsstockItem?YESNOInformusertopickupInformstockroomtohandle使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical) 过程监控(绩效/指标))Processmonitoring(KPI)   输出(将要交付的是什么)Outputs(Whatshouldwedelivery)输入(要求是什么)Inputs(Requirements)过程(Process)STOCKIN&OUTMaterialwasdeliveredtousertimelywithaccuracyUrgentrequestresponseInventoryaccuracymeetKPIMaterialkeepingoodconditiontomeetqualityrequirementC-QII-4605warehousemanagementC-QIII-P001materialmanagementC-QIII-P006scrappedmaterialmanagementMaterialhandlerCertificationofdangerouschemicalsDriverlicenseofforkliftComputer&officesuppliesForkliftPalletJackTrolleyFullysupportproductmanufacturingMaterialwellmanagedwithqualityassurancePassinternal&externalauditandcertificationReports(Cyclecount,et.)Performanceindicators:1.Materialdeliveredtouserwithin24hours2.Inventoryaccuracy:99%3.ZerosafetycaseDockfinishedGRprocessNeedqualityinspectionYESNOPhysicalgoodscheck&StockinIQCproceedinspectionQualityinspectionpassed?YESNOSystemUpdateBlock,waitingfordisposalStockinStockoutUserissuerequestinsystemPickticketprintStockroomApproverequestInventoryavailable?YESNORejectMaterialPrepareUserpickupSystemUpdate使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical) 过程监控(绩效/指标))Processmonitoring(KPI)   输出(将要交付的是什么)Outputs(Whatshouldwedelivery)输入(要求是什么)Inputs(Requirements)过程(Process)FGSHIPPINGRespondsaledepartment’srequesttimelyDeliverFGgoodstocustomeraccordingtothedeliveryplanGoodsdeliveredtocustomerwithaccuracyandgoodfunctionC-QIII-P004Finishedgoodsshippingmanagement1.ShippingoperatorComputer&officesuppliesPalletJack&PalletLabelprinter&Shippinglabel&scannerCarton&BubblewrapperProductswasdeliveredtocustomertimelywithaccuracyandgoodfunctionCo-workwithsalesdepartmenttofulfillcustomer’srequestCustomersatisfiedPerformanceindicators:1.Shippingontimeratio:95%2.Shippingaccuracy:99%3.ZeroofficialcomplaintofcustomerGetsalesorderfrommarketingPackinglistgenerateShippinglabelprintInventoryavailable?YESProductsortandloadCheckthroughgoodsscannerOQCinspectionCartonseal&SortFWDpickupSystemupdateSalesordercloseNOShippingplanchangeFMCSsystemOnlinedetectorsMeasurementinstruments使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)FacilitytechniciansFacilityengineersEHSengineers由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)C-QIII-U101CFacilityoperationO.IFacilitysystemmanagementO.IEHSrelatedO.ILawandregulationfromgovernment如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)FacilitysysteminterruptioneventcontrolFacilitysystemnearmisseventcontrolEnvironmental/Occupationalhealth/Safetyeventcontrol 过程监控(绩效/指标))Processmonitoring(KPI)   Stablefacilityrequirementoutputforproduction.Lawcompliance输出(将要交付的是什么)Outputs(Whatshouldwedelivery)24hoursmonitorfacilitysystemrunning.Routineinspectfacilitysystem.ImplementPMworkontimeaccordingtofacilityPMplan.4.Troubleshootingandimprovementaction.5.Utilityconsumptionmanagementandcostreductionaction.6.Environmentalpollutantfactorsroutineinspection.7.Occupationhealthpollutantfactorsroutineinspection.8.Safetyinspection,workpermitmanagementcompetitors输入(要求是什么)Inputs(Requirements)FacilitymanagementOwner:Facilitymanager过程(Process)FacilityManagementComputerBarcodescannerPromissystemVisioninspectionMeasuretooling使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical) 过程监控(绩效/指标))Processmonitoring(KPI)   1.UTSmeetcustomerdemand2.Followprocessflowchartcontrol3.Meetqualitydemand输出(将要交付的是什么)Outputs(Whatshouldwedelivery)C_QIII_L002生产现场管理指导书C-QPII-0901生产过程控制程序C-QIII-P003生产管理实施细则C-QIII-E001生产线流程卡管制C-QIII-R014上岗证和等级证考试规范输入(要求是什么)Inputs(Requirements)UTSachievementcontrolIPQC,TQC&OQCcontrolOwner:MFGmanager过程(Process)ManufacturingManagementFollowPCproductionplantoassignproductiontaskFollowprocessflowcharttocompleteproductiondemandFollowSPCcharttomeetqualitydemandManpowermanagement(DLdemand,Skillcertification,attendance)UTSachievementratio100%&lineitemperformance92%IPQC,TQC&OQCDPPM<50Skillcertification(G2~G5)>70%MFGdepartmentOtherrelevantdepartment计算机Office办公软件生产设备测量仪器 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件及生产产品使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.校准实验室人员2.IPQC3.生产人员由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.测量工具操作指导书2.标准件（C-QIII-Q026计量器具检定周期及计量器具精度管理实施细则）3.产品生产作业指导书4.生产设备操作指导书5.C-QIII-Q040量测系统重复性和再现性作业程序6.C-QIII-Q025量测系统稳定性作业程序如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)1.年度记录表格提前1月报警提示2.数据记录3.校准合格报告4.测量异常人员等级考试5.DL生产人员操作等级考试6.稳定性：所有的25组数据中的子组数据必须在通过计算得出LCL和UCL之间，所有的25组数据中的子组数据必须在通过计算得出LCL和UCL之间，7.重复性和再现性：误差在10％以内并且NDC大于等于5.8.Labmanagerreview 过程监控(绩效/指标))Processmonitoring(KPI)   1.更新年度测量记录表格2.合格的分析测量报告输出(将要交付的是什么)Outputs(Whatshouldwedelivery)1.年度测量计划2.确保测量仪器及操作人员测量稳定/准确/一致输入(要求是什么)Inputs(Requirements)1.校准实验室人员制定和管理测量计划2.IPCQ根据计划抽样测量或使用标准件3.实验室负责数据记录和报告Owner:QRAmanager过程(Process)Measuremanagement1.计算机2.DCCcontrolsystem3.QDMSsystem4.Office办公软件5.测量和分析设备使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.FA分析人员2.可靠性人员3.特性参数测试人员4.其他由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-QPII-1005试验室质量控制程序2.FA:C-QIII-Q064PAlab产品分析试验管理细则;C-QIII-Q065PAlab产品分析试验室作业规范3.可靠性：C-QIII-Q032试验室管理细则；C-QIII-Q014可靠性试验作业规范4.特征测试：C-QIII-Q071特性测试实验室管理细则；C-QIII-Q070特性测试实验室作业规范5.产品Datasheet6.QDMSsystem7.JEDEC,AEC.,MIL-SLD8.C-QIII-Q026计量器具检定周期及计量器具精度管理实施细则9.废品标准指导文件10.设备操作作业指导如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)1.测试数据在产品datasheet规定范围内2.客户要求或JEDEC,AEC.,MIL-SLD规定3.工具校准合格报告4.人员培训记录及问答5.Labmanagementreview6.GroupBUmanagementreview7.GroupQRAmanagementreview 过程监控(绩效/指标))Processmonitoring(KPI)   分析报告输出(将要交付的是什么)Outputs(Whatshouldwedelivery)客户要求输入(要求是什么)Inputs(Requirements)1.FA分析2.可靠性测试3.特征测试Owner:QRAmanager过程(Process)Labmanagement