DELL cpu0000 cpu1 internal error (IERR)
问
题
快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题
解决办法
一台Dell R820服务器前排面板上出现这个问题 “cpu0000 cpu1 internal error (IERR) contact support ”，有可能会导致服务器死机或者重启或无法正常启动，打电话给dell客服，得到的说法是因为CPU节能设置，需要在BIOS中关闭该设置即可。按照他的说法做了操作，报错得以解决。
解决办法-步骤
1，服务器关机，并断掉点源；
2，按住电源键20秒，等待1分钟左右；
3，接通电源，开机；
4，开机后再dell图标出来的时候按下F2,进入BIOS设置；
5，system Setup - System BIOS ，选择 system profile Settings，进入后将右边的 Performance Per Watt（DAPC）改为 Custom；
6，然后可发现，下方的其他选项变为可选；
7，将 CIE 和 C States 选项改成 Disabled ；
8，ESC返回 保存设置，重启服务器。
官方答复：
cpu0000 cpu1 internal error (IERR) contact support -poweredge R720 server
This question is answered
Posted bySam Liyanage
on26 Nov 2013 11:35 PM
Hello,
we recently bought a Dell poweredge R720 server. It shows error massege in the display. "cpu0000 cpu1 internal error (IERR) contact support "
What could be the reason? Hardware problem.
We are going to install Ubuntu 12.04 server on it.
Cpu error, cpu0000 cpu1 internal error, PowerEdge R720, sserver, poweredge server
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l Reply
l
Posted byDELL-Joey C
on27 Nov 2013 3:30 AM
Verified Answer
Verified bySam Liyanage
l Hi Liyanage,
l As of Ubuntu, there is some bugs that need some fixes in the next update 12.10 for this issue.
l
l
l But I can try to suggest to do 1 step for a try to fix issue.
l You might need to turn off the C-State in the BIOS for the server. After booting into the BIOS, go to System Profile Settings > Set it to custom and disable to C-state.
l
l
l 1 more thing to do is to clear the hardware logs, and check if the issue can surface.
l Let me know how it goes.
l Joey Chong
Get Support on Twitter @DellCaresPro
l Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)
Like0
l Reply
l
Posted byDELL-Joey C
on27 Nov 2013 3:30 AM
Verified Answer
Verified bySam Liyanage
l Hi Liyanage,
l As of Ubuntu, there is some bugs that need some fixes in the next update 12.10 for this issue.
l
l
l But I can try to suggest to do 1 step for a try to fix issue.
l You might need to turn off the C-State in the BIOS for the server. After booting into the BIOS, go to System Profile Settings > Set it to custom and disable to C-state.
l
l
l 1 more thing to do is to clear the hardware logs, and check if the issue can surface.
l Let me know how it goes.
l Joey Chong
Get Support on Twitter @DellCaresPro
l Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)
Like0
l Reply
l
Posted bySam Liyanage
on27 Nov 2013 8:31 PM
l Dear Chong,
l
Thank you for the reply. I'm waiting till our service provider comes to operate the server. I ll say them go through your steps and I ll post the results soon.
l Thank you for your kind advice.
l Sam
l power edge server, R720
Like0
l
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