供应链管理第三版Unit1习题与答案

Chapter1UnderstandingtheSupplyChainTrue/False1.Asupplychainincludesonlytheorganizationsdirectlyinvolvedinsupplyingcomponentsneededformanufacturing.Answer:FalseDifficulty:Moderate2.Asupplychainconsistsofallpartiesinvolved,directlyorindirectly,infulfillingacustomerrequest.Answer:TrueDifficulty:Moderate3.Asupplychaincouldbemoreaccuratelydescribedasasupplynetworkorsupplyweb.Answer:TrueDifficulty:Moderate4.Theobjectiveofeverysupplychainistomaximizetheoverallvaluegenerated.Answer:TrueDifficulty:Easy5.Theobjectiveofeverysupplychainistomaximizethevaluegeneratedforthemanufacturingcomponentofthesupplychain.Answer:FalseDifficulty:Moderate6.Everysupplychainmustincludeall5stages.Answer:FalseDifficulty:Easy7.Thecycleviewofasupplychainholdsthattheprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.Answer:TrueDifficulty:Moderate8.Thecycleviewofasupplychainholdsthattheprocessesinasupplychainaredividedinto2categoriesdependingonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.Answer:FalseDifficulty:Moderate9.Thepush/pullviewofasupplychainholdsthattheprocessesinasupplychainaredividedinto2categoriesdependingonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.Answer:TrueDifficulty:Easy10.Thepush/pullviewofasupplychainholdsthattheprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.Answer:FalseDifficulty:Easy11.Theobjectiveofthecustomerarrivalprocessistomaximizetheconversionofcustomerarrivalstocustomerorders.Answer:TrueDifficulty:Moderate12.Theobjectiveofthecustomerarrivalprocessistoensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.Answer:FalseDifficulty:Moderate13.Theobjectiveofcustomerorderentryistoensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.Answer:TrueDifficulty:Moderate14.Theobjectiveofcustomerorderentryistomaintainarecordofproductreceiptandcompletepayment.Answer:FalseDifficulty:Hard15.Thereplenishmentcycleoccursattheretailer/distributorinterface.Answer:TrueDifficulty:Hard16.Thereplenishmentcycleoccursatthedistributor/manufacturerinterface.Answer:FalseDifficulty:Hard17.Thereplenishmentcycleisinitiatedwhenasupermarketrunsoutofstockofaparticularitem.Answer:TrueDifficulty:Hard18.Thereplenishmentcycleisinitiatedwhencustomersloaditemsintendedforpurchaseintotheircarts.Answer:FalseDifficulty:Hard19.Themanufacturingcycleoccursatthedistributor/manufacturerinterface.Answer:TrueDifficulty:Moderate20.Themanufacturingcycleoccursatthemanufacturer/supplierinterface.Answer:FalseDifficulty:Moderate21.Theproductionschedulingprocessinthemanufacturingcycleissimilartotheorderentryprocessinthereplenishmentcycle.Answer:TrueDifficulty:Hard22.Theproductionschedulingprocessinthemanufacturingcycleissimilartotheorderfulfillmentprocessinthereplenishmentcycle.Answer:FalseDifficulty:Hard23.Theprocurementcycleoccursatthemanufacturer/supplierinterface.Answer:TrueDifficulty:Easy24.Theprocurementcycleoccursattheretailer/distributorinterface.Answer:FalseDifficulty:Easy25.Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,becauseitspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.Answer:TrueDifficulty:Moderate26.Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,becauseitcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.Answer:FalseDifficulty:Moderate27.Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisionsrelatingtosupplychaindesign,becauseitcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.Answer:TrueDifficulty:Moderate28.Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisionsrelatingtosupplychaindesign,becauseitspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.Answer:FalseDifficulty:Moderate29.Pullprocessesmayalsobereferredtoasreactiveprocesses.Answer:TrueDifficulty:Easy30.Pullprocessesmayalsobereferredtoasspeculativeprocesses.Answer:FalseDifficulty:Easy31.Pushprocessesmayalsobereferredtoasspeculativeprocesses.Answer:TrueDifficulty:Easy32.Pushprocessesmayalsobereferredtoasreactiveprocesses.Answer:FalseDifficulty:Easy33.Allsupplychainactivitieswithinafirmbelongtooneofthreemacroprocesses–CRM,ISCMandSRM.Answer:TrueDifficulty:Easy34.Thereisacloseconnectionbetweenthedesignandmanagementofsupplychainflowsandthesuccessofasupplychain.Answer:TrueDifficulty:EasyMultipleChoice1.Whichofthefollowingisnotastagewithinatypicalsupplychain?a.Customersb.Retailersc.Wholesalers/Distributorsd.Manufacturerse.Alloftheabovearestageswithinatypicalsupplychain.Answer:eDifficulty:Easy2.Whichofthefollowingisnotastagewithinatypicalsupplychain?a.Customersb.Retailersc.Wholesalers/Distributorsd.Merchandiserse.Component/RawmaterialsuppliersAnswer:dDifficulty:Easy3.Supplychainprofitabilityisa.notcorrelatedtothevaluegeneratedbythevariousstagesofthesupplychain.b.thetotalprofittobesharedacrossallsupplychainstages.c.thedifferencebetweentherevenuegeneratedfromthecustomerandtheoverallcostacrossthesupplychain.d.thetotalrevenuegeneratedbythedistributorstageofthesupplychain.e.bandconlyAnswer:eDifficulty:Difficult4.Successfulsupplychainmanagementrequireswhichofthefollowingdecisionphases?a.supplychainstrategy/designb.supplychainplanningc.supplychainoperationd.alloftheabovee.aandbonlyAnswer:dDifficulty:Moderate5.Thedecisionphasesinasupplychainincludea.productionscheduling.b.customerrelationshipmanagement.c.supplychainoperation.d.supplychainorientation.e.alloftheaboveAnswer:cDifficulty:Moderate6.Thecycleviewofasupplychainholdsthata.theprocessesinasupplychainaredividedinto2categories.b.theprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.c.allprocessesinasupplychainareinitiatedinresponsetoacustomerorder.d.allprocessesinasupplychainareperformedinanticipationofcustomerorders.e.Noneoftheabovearetrue.Answer:bDifficulty:Moderate7.Thepush/pullviewofasupplychainholdsthata.theprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.b.allprocessesinasupplychainareinitiatedinresponsetoacustomerorder.c.allresponseinasupplychainareperformedinanticipationofcustomerorders.d.theprocessesinasupplychainaredividedinto2categoriesdependingonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.e.Noneoftheabovearetrue.Answer:dDifficulty:Moderate8.Whichofthefollowingisnotacycleinthesupplychaincycleview?a.Analysiscycleb.Customerordercyclec.Replenishmentcycled.Manufacturingcyclee.ProcurementcycleAnswer:aDifficulty:Moderate9.Whichofthefollowingisnotacycleinthesupplychaincycleview?a.Customerordercycleb.Replenishmentcyclec.Manufacturingcycled.Procurementcyclee.Alloftheabovearepartofthesupplychaincycleview.Answer:eDifficulty:Moderate10.Thecustomerordercycleoccursatthea.customer/retailerinterface.b.retailer/distributorinterface.c.distributor/manufacturerinterface.d.manufacturer/supplierinterface.e.noneoftheaboveAnswer:aDifficulty:Easy11.Whichofthefollowingisnotaprocessinthecustomerordercycle?a.Customerarrivalb.Customerqualificationc.Customerorderentryd.Customerorderfulfillmente.CustomerorderreceivingAnswer:bDifficulty:Moderate12.Customerarrivalreferstoa.thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.b.thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatingproducttothecustomer.c.theprocesswhereproductispreparedandsenttothecustomer.d.theprocesswherethecustomerreceivestheproductandtakesownership.e.noneoftheaboveAnswer:aDifficulty:Moderate13.Theobjectiveofthecustomerarrivalprocessistoa.getthecorrectorderstocustomersbythepromisedduedateatthelowestpossiblecost.b.maintainarecordofproductreceiptandcompletepayment.c.maximizetheconversionofcustomerarrivalstocustomerorders.d.ensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.e.noneoftheaboveAnswer:cDifficulty:Easy14.Customerorderentryisa.thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.b.thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatingproducttothecustomer.c.theprocesswhereproductispreparedandsenttothecustomer.d.theprocesswherethecustomerreceivestheproductandtakesownership.e.noneoftheaboveAnswer:bDifficulty:Moderate15.Theobjectiveofcustomerorderentryistoa.getthecorrectorderstocustomersbythepromisedduedateatthelowestpossiblecost.b.maintainarecordofproductreceiptandcompletepayment.c.maximizetheconversionofcustomerarrivalstocustomerorders.d.ensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.e.noneoftheaboveAnswer:dDifficulty:Easy16.Customerorderfulfillmentreferstoa.thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.b.thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatingproducttothecustomer.c.theprocesswhereproductispreparedandsenttothecustomer.d.theprocesswherethecustomerreceivestheproductandtakesownership.e.noneoftheaboveAnswer:cDifficulty:Moderate17.Theobjectiveofcustomerorderfulfillmentistoa.getthecorrectorderstocustomersbythepromisedduedateatthelowestpossiblecost.b.maintainarecordofproductreceiptandcompletepayment.c.maximizetheconversionofcustomerarrivalstocustomerorders.d.ensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.e.noneoftheaboveAnswer:aDifficulty:Easy18.Customerorderreceivingisa.thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.b.thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatesproducttothecustomer.c.theprocesswhereproductispreparedandsenttothecustomer.d.theprocesswherethecustomerreceivestheproductandtakesownership.e.noneoftheaboveAnswer:dDifficulty:Moderate19.Thereplenishmentcycleoccursatthea.customer/retailerinterface.b.retailer/distributorinterface.c.distributor/manufacturerinterface.d.manufacturer/supplierinterface.e.noneoftheaboveAnswer:bDifficulty:Easy20.Theprocessesinvolvedinthereplenishmentcycleincludea.retailorderreceiving.b.retailorderentry.c.retailordertrigger.d.retailorderfulfillment.e.alloftheaboveAnswer:eDifficulty:Moderate21.Theprocessesincludedinthereplenishmentcycleincludeallofthefollowingexcepta.retailorderreceiving.b.retailorderentry.c.retailordertrigger.d.retailorderfulfillment.e.noneoftheaboveAnswer:eDifficulty:Moderate22.Theprocessesincludedinthereplenishmentcycleincludea.orderarrival.b.productionscheduling.c.retailtrigger.d.manufacturing.e.receiving.Answer:cDifficulty:Moderate23.Thereplenishmentcycleisinitiatedwhena.thecustomerwalksintothesupermarket.b.thecustomercallsamailordertelemarketingcenter.c.customersloaditemsintendedforpurchaseintotheircarts.d.asupermarketrunsoutofstockofaparticularitem.e.aproductisreceivedintostockatastore.Answer:dDifficulty:Hard24.Themanufacturingcycleoccursatthea.customer/retailerinterface.b.retailer/distributorinterface.c.distributor/manufacturerinterface.d.manufacturer/supplierinterface.e.noneoftheaboveAnswer:cDifficulty:Easy25.Theprocessesinvolvedinthemanufacturingcycleincludea.receiving.b.manufacturingandshipping.c.productionscheduling.d.orderarrival.e.alloftheaboveAnswer:eDifficulty:Moderate26.Theprocessesinvolvedinthemanufacturingcycleincludea.ordertrigger.b.productionscheduling.c.orderfulfillment.d.orderentry.e.manufacturingorderanalysis.Answer:bDifficulty:Moderate27.Theproductionschedulingprocessinthemanufacturingcycleissimilartothea.orderreceivingprocessinthereplenishmentcycle.b.orderfulfillmentprocessinthereplenishmentcycle.c.orderentryprocessinthereplenishmentcycle.d.ordertriggerprocessinthereplenishmentcycle.e.noneoftheaboveAnswer:cDifficulty:Hard28.Themanufacturingandshippingprocessinthemanufacturingcycleisequivalenttothea.orderreceivingprocessinthereplenishmentcycle.b.orderfulfillmentprocessinthereplenishmentcycle.c.orderentryprocessinthereplenishmentcycle.d.ordertriggerprocessinthereplenishmentcycle.e.noneoftheaboveAnswer:bDifficulty:Hard29.Theprocurementcycleoccursatthea.customer/retailerinterface.b.retailer/distributorinterface.c.distributor/manufacturerinterface.d.manufacturer/supplierinterface.e.noneoftheaboveAnswer:dDifficulty:Easy30.Therelationshipbetweenthemanufacturerandsupplierduringtheprocurementcycleisverysimilartotherelationshipbetweena.customerandretailer.b.retaileranddistributor.c.retailerandmanufacturer.d.distributorandmanufacturer.e.manufacturerandcustomer.Answer:dDifficulty:Moderate31.Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,becausea.itcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.b.itspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.c.processesareidentifiedaseitherreactiveorspeculative.d.itfocusesonprocessesthatareexternaltothefirm.e.itfocusesonprocessesthatareinternaltothefirm.Answer:bDifficulty:Hard32.Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisionsrelatingtosupplychaindesign,becausea.itcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.b.itspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.c.itclearlydefinestheprocessesinvolvedandtheownersofeachprocess.d.itfocusesonprocessesthatareexternaltothefirm.e.itfocusesonprocessesthatareinternaltothefirm.Answer:aDifficulty:Hard33.Whichofthefollowingstatementsaboutpullprocessesisaccurate?a.Mayalsobereferredtoasspeculativeprocesses.b.Executionisinitiatedinanticipationofcustomerorders.c.Atthetimeofexecution,demandmustbeforecast.d.Mayalsobereferredtoasreactiveprocesses.e.Noneoftheaboveareaccurate.Answer:dDifficulty:Easy34.Whichofthefollowingisnotanaccuratestatementaboutpullprocesses?a.Mayalsobereferredtoasspeculativeprocesses.b.Executionisinitiatedinresponsetoacustomerorder.c.Atthetimeofexecution,demandisknownwithcertainty.d.Mayalsobereferredtoasreactiveprocesses.e.Alloftheaboveareaccurate.Answer:aDifficulty:Easy35.Whichofthefollowingstatementsaboutpushprocessesisaccurate?a.Mayalsobereferredtoasspeculativeprocesses.b.Executionisinitiatedinresponsetocustomerorders.c.Atthetimeofexecution,demandisknownwithcertainty.d.Mayalsobereferredtoasreactiveprocesses.e.Noneoftheaboveareaccurate.Answer:aDifficulty:Easy36.Whichofthefollowingisnotanaccuratestatementaboutpushprocesses?a.Mayalsobereferredtoasspeculativeprocesses.b.Executionisinitiatedinanticipationofcustomerorders.c.Atthetimeofexecution,demandmustbeforecast.d.Mayalsobereferredtoasreactiveprocesses.e.Alloftheaboveareaccurate.Answer:dDifficulty:Easy37.Supplychainmacroprocessesincludewhichofthefollowing?a.CustomerRelationshipManagement(CRM)b.InternalSupplyChainManagement(ISCM)c.SupplierRelationshipManagement(SRM)d.alloftheabovee.noneoftheaboveAnswer:dDifficulty:Easy38.Supplychainmacroprocessesincludewhichofthefollowing?a.InternalRelationshipManagement(IRM)b.CustomerRelationshipManagement(CRM)c.ExternalRelationshipManagement(ERM)d.SupplyChainRelationshipManagement(SCRM)e.noneoftheaboveAnswer:bDifficulty:Moderate39.Supplychainmacroprocessesincludewhichofthefollowing?a.InternalRelationshipManagement(IRM)b.ExternalRelationshipManagement(ERM)c.SupplierRelationshipManagement(SRM)d.SupplyChainRelationshipManagement(SCRM)e.noneoftheaboveAnswer:cDifficulty:Moderate40.ActivitiesinvolvedintheCustomerRelationshipManagement(CRM)macroprocessincludea.planningofinternalproductionandstorage.b.orderfulfillment.c.marketing.d.supplyplanning.e.demandplanning.Answer:cDifficulty:Hard41.ActivitiesinvolvedintheCustomerRelationshipManagement(CRM)macroprocessincludeallofthefollowingexcepta.demandplanning.b.marketing.c.sales.d.ordermanagement.e.callcentermanagement.Answer:aDifficulty:Hard42.ActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macroprocessincludea.marketing.b.orderfulfillment.c.sales.d.ordermanagement.e.callcentermanagement.Answer:bDifficulty:Hard43.ActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macroprocessincludeallofthefollowingexcepta.planningofinternalproductionandstorage.b.orderfulfillment.c.supplyplanning.d.demandplanning.e.ordermanagement.Answer:eDifficulty:Hard44.ActivitiesinvolvedintheSupplierRelationshipManagement(SRM)macroprocessincludea.planningofinternalproductionandstorage.b.orderfulfillment.c.supplyplanning.d.supplierevaluationandselection.e.ordermanagement.Answer:dDifficulty:Moderate45.ActivitiesinvolvedintheSupplierRelationshipManagement(SRM)macroprocessincludeallofthefollowingexcepta.negotiationofsupplyterms.b.designcollaboration.c.supplyplanning.d.supplierevaluationandselection.e.supplycollaboration.Answer:cDifficulty:Hard46.Thephenomenalsuccessof7-ElevenJapanisattributedtoa.beingintherightplaceattherighttime.b.itssupplychaindesignandmanagementability.c.having9000locations.d.servingfreshfood.e.noneoftheaboveAnswer:bDifficulty:Moderate47.AkeyissuefacingToyotaisa.developinganinternetmarketingsystem.b.whethertospecializeinaparticularmarket.c.designofitsglobalproductionanddistributionnetwork.d.howtoimplementmodelchanges.e.alloftheaboveAnswer:cDifficulty:HardEssay/Problems1.Explainthe3decisionphases(categories)thatmustbemadeinasuccessfulsupplychain.Answer:The3decisionphasesthatoccurwithinasupplychainaresupplychainstrategy(ordesign),supplychainplanningandsupplychainoperation.Decisionsrelatetotheflowofinformation,productandfunds.Thedifferencebetweencategoriesdependsuponthefrequencyofeachdecisionandthetimeframeoverwhichithasanimpact.Duringthesupplychainstrategyphase,acompanydetermineswhatthechain’sconfigurationswillbe,howresourceswillbeallocated,andwhatprocesseseachstagewillperform.Thiswillestablishthestructureofthesupplychainforseveralyears.Supplychainplanningdealswithdecisionswithatimeframefrom3monthsuptoayear.Theplanningphasemustworkwithintheconstraintsestablishedinthestrategyphase.Planningdecisionsincludewhichmarketstosupplyfromwhichlocations,subcontractingofmanufacturing,inventorypoliciesandtimingandsizeofmarketingpromotions.Thesupplychainoperationphaseoperatesonaweeklyordailytimehorizonanddealswithdecisionsconcerningindividualcustomerorders.Difficulty:Hard2.Describethecycleviewoftheprocesseswithinasupplychain.Answer:Thecycleviewdividesthesupplychainintoaseriesof4cyclesbetweenthe5differentstagesofasupplychain.Thecyclesarethecustomerordercycle,replenishmentcycle,manufacturingcycleandprocurementcycle.Thecustomerordercycleoccursatthecustomer/retailerinterfaceandincludesallprocessesdirectlyinvolvedinreceivingandfillingthecustomer.Thereplenishmentcycleoccursattheretailer/distributorinterfaceandincludesallprocessesinvolvedinreplenishingretailerinventory.Themanufacturingcycletypicallyoccursatthedistributor/manufacturer(orretailer/manufacturer)interfaceandincludesallprocessesinvolvedinreplenishingdistributor(orretailer)inventory.Theprocurementcycleoccursatthemanufacturer/supplierinterfaceandincludesallprocessesnecessarytoensurethatthematerialsareavailableformanufacturingaccordingtoschedule.Difficulty:Moderate3.Explainthepush/pullviewoftheprocesseswithinasupplychain.Answer:Thepush/pullviewofthesupplychaindividessupplychainprocessesintotwocategoriesbasedonwhethertheyareexecutedinresponsetoacustomerorderorinanticipationofcustomerorders.Pullprocessesareinitiatedinresponsetoacustomerorder.Pushprocessesareinitiatedandperformedinanticipationofcustomerorders.Thepush/pullboundaryseparatespushprocessesfrompullprocesses.Thisviewisveryusefulwhenconsideringstrategicdecisionsrelatingtosupplychaindesign,becauseitforcesamoreglobalconsiderationofsupplychainprocessesastheyrelatetothecustomer.Difficulty:Moderate4.Explainthethreemacroprocesseswithinasupplychain.Answer:AllprocesseswithinasupplychaincanbeclassifiedintothreemacroprocesseswhichareCustomerRelationshipManagement(CRM),InternalSupplyChainManagement(ISCM),andSupplierRelationshipManagement(SRM).CustomerRelationshipManagement(CRM)includesallprocessesthatfocusontheinterfacebetweenthefirmanditscustomerssuchasmarketing,sales,callcentermanagementandordermanagement.InternalSupplyChainManagemen