酒店行李员服务流程(英文对话)Theserviceprocedureofbellman

Theserviceprocedureofbellman行李服务程序1-1Welcometheguest迎接宾客Scene:AcarpullsupinfrontofYongJiangHotelandabellman(B)goesforwardtomeettheguest(G),openingthedoorofthecarforhim.B:Goodevening,toourhotel.G:Thanks,Goodevening.B:(Openingthetrunk,takingoutthebaggageandlookingatthenameonthebaggagetags.)I’mthebellman,Mr.Bellow.SoyouhavegotaltogetherfourpiecesofbaggageG:Yes.B:TheReceptionDeskisstraightyou,please.1-2Showtheguesttotheroom引客上房(Whentheguestfinishedthecheckin,thebellmantookthekeytagfromhishand.)B:MayIhaveyourkey,pleaseLetmeopenthedoorforyou.G:Hereitis.B:Thiswayplease,.Ishowyourway.G:Thankyouverymuch.B:Hereisthelift.Afteryou,please.Letmeintroduceourhoteltoyou.IfyouwanttohaveChinesefood,youcangotoSunshinerestaurantandGardenrestaurant.Ifyouwanttohavewesternfood,pleasegotoLobbyrestaurant.Alsoavailableareabeautysalon,abarbershop,gym,gameroomandSnookerroom.Youonlyneedtoshowyourroomcardtothewaiter,youcangetfreeofchargeforGym.B:Hereisyourroom1620,sir.(Knockthedoorthreetimes,andopenthedoorfortheguest.)Youfirst,please.Pleaseinsertyourkeyheretoturnonpowerswitch.MayIputyourluggageherePlease1checkyourluggageagain.Bytheway,MayIopenthecurtainforyouYouroomfacessouthandcommandsagoodviewoftheYongRiver.G:Yes,howlovelyitis.1-3Introducetheroomtotheguest向客人介绍房间B：Hereisabedsidecontrolpanel.Itcontrolslight,air-conditioner,TVandsoon,hereistheminibar,youcangetsomebeveragefromit,andthepricelistishere.Herearesomecoffeeandtea.Itisfreeofchargefortheguest.Youcanenjoyit.B:IfyouwanttowatchTV.PleasepresstheTV’button,theTVremotecontrolishere,youcanchoosetheTVprogram.OurhotelOfferpaid-movieservice.Ifyouwouldliketoenjoyit,pleasepressthemovie’buttonandchooseyourfavoritemovies.B:Letmetellyouhowtousethetelephone,Sir/Madam.Forroomtoroomcalls,pleasejustdialtheroomnumber.Ifmakelocalcall,pleasepress“9”first,andthenthetelephonenumber,ifmakeDDD(Domesticdirectdial)call,press“9”first,districtcodeandthetelephonenumber;ifmakeIDD(Internationaldirectdial)call,press“9”first,statecode,districtcodeandthetelephonenumber.B:Ourhoteloffersinternetservicefortheguest.Hereisaservicedirectoryofourhotel.Ibelieveitisusefulforyouduringyourstay.Weappreciateyourprecioussuggestionsaboutourserviceandfacilities.B:Thereisasafeboxinthecloset,youcanuseit.Thereisapieceoffireescapeplanbehindthedoor.Theredpointshowsyouwhereyouarenow.B:Letmetellyouhowtousethebathshower.Beforeyoubathe,pleaseputthebathmatintothebathtub,andit2canpreventyoufromslipping.Thereisastringabovethebathtub,youcanhangyourclothesup.B:Good-bye,ifyouneedanyassistance,pleasecontactusatyourconvenience.Ourextensionis“78”,welookforwardtoyourcalling.Hopeyouenjoyyourstaywithus.1-4Checkout客人离店B:Goodmorning/afternoon/evening.WhatcanIdoforyouYouwillcheckoutPleasewaitaminute，Iwillgotoyourroomwithaluggagecartatonce.Isallyourluggagehere,Sir/MadamLet’sgotoCashier.Cashierisoverthere.MayIbookataxiforyou,sirHereisthetaxiIarrangedforyou,Ihaveputyourluggageintothetaxi,andpleasecheckitagain.Haveanicetripandhopetoseeyouagain.Good-bye.2-1Storeluggage行李寄存G:I’dliketostoremyluggageB:Ofcourse,howmanypiecesofyourluggagedoyouhaveG:Justfour.B:HowmanydayswouldyouliketostoreitG:Inthreedays.B:Ok,notheway,isthereanythingvaluableorbreakableinyourbagG:Therearesomepotteriesinthisbag.B:I’mafraidyouhavetotakeitout.,It’sagainstourhotelpolicy.G:OK.B:Pleasesignhere.Pleasekeeptheclaimtagwell,Youshouleshowittothebellman,whenyoufetchyoubag.2-2Lostthetagandreceipt遗失行李牌和收据G：I’m’velostmytagsandreceipt.HowcanIdoaboutit3B:IisyourbaggageAnddoyouremenberthetag’numberorcolorG:It’sasuitcase.ButI’veforgottheexactcolour.Maybeitisredorsomething.B:CouldyougivemeadescriptionofyourcaseG:It’slikethis.It’ssquarewithaleathercover.Yes,Iremenber,thereisagreenstringaroundthe’sright.B:I’llcheckitforyou…Sorrytokeepyou’vefoundit.IsthisyoursG:Yes,itistherigheone.B:Willyoushowmeyourkeycard,pleaseG:Hereitis.B:Allright.Nowyoucantakeyourcaseaway.3-1Borrowtheumbrella租伞服务B:YouwanttoborrowaumbrellaG:Yes.B:Couldyoutellmeyouroomnumber.G:1620.B:Pleasesignhere,Ihavetotellyouthat,It’sfreeofchargeforyoutoborrowumbrella.Butifyouloseit,youhavetopayitfor50yuanRMB.B:Thankyouforyourcooperation.45