The following paragraph is a short view of relevant details about

The following paragraph is a short view of relevant details about stUpload Date: December 1 2008 TABLE OF CONTENTS STATEMENT OF PURPOSE .......................................................................................................... page 5 BESTSELLER DETAILS ................................................................................................................ page 6 , Addresses Denmark ........................................................................................................... page 6 , Bank connection Bestseller A/S and VILA ........................................................................... page 6 , Bestseller and VILA VAT-number ....................................................................................... page 7 BESTSELLER CONTACTS ............................................................................................................ page 8 , Code of Conduct/Chemical Restrictions .............................................................................. page 8 , Bestseller Payment office ................................................................................................... page 9 , VILA Payment office ........................................................................................................... page 9 , Bestseller Shipping department .......................................................................................... page 9 , VILA Shipping department ................................................................................................. page 11 PRODUCTIONS CIRCUMSTANCES .............................................................................................. page 12 FLAMMABILITY ............................................................................................................................. page 12 ORDERS ........................................................................................................................................ page 13 , Confirmation ....................................................................................................................... page 13 LEFTOVER GOODS ...................................................................................................................... page 14 APPROVAL OF STYLES AND COLOURS..................................................................................... page 15 , Approval ............................................................................................................................. page 15 PAYMENT ...................................................................................................................................... page 16 LABELING ..................................................................................................................................... page 17 , Type of labels ..................................................................................................................... page 17 , Supply of labels .................................................................................................................. page 17 , Procedure .......................................................................................................................... page 19 , Price sticker specifications .................................................................................................. page 20 , Payment of labels ............................................................................................................... page 21 , Position of labels ................................................................................................................ page 21 , Size label ........................................................................................................................... page 21 , Hangtag and price stickers ................................................................................................. page 21 , Spare button ...................................................................................................................... page 22 , Extra pearls, beads or sequins ........................................................................................... page 22 CARE LABELS .............................................................................................................................. page 23 , Care label design ............................................................................................................... page 23 , Translate following on Care labels into Arabic ..................................................................... page 25 , Remarks to Care labels ...................................................................................................... page 29 1 stUpload Date: December 1 2008 , Languages on care label .................................................................................................... page 29 , Position of care labels ........................................................................................................ page 30 STUFFED PRODUCTS FOR BESTSELLER ................................................................................. page 33 , Blank Registration Form ..................................................................................................... page 34 CE MARKING................................................................................................................................. page 35 WASHING SYMBOLS .................................................................................................................... page 36 MEASUREMENTS AND FITTING .................................................................................................. page 37 , How to measure ................................................................................................................. page 37 PACKING ....................................................................................................................................... page 38 , Important ............................................................................................................................ page 38 , Regular (R-pack) ............................................................................................................... page 38 , Prepared for Finishing (F-pack) ......................................................................................... page 38 , Hanging delivery (H-pack) ................................................................................................. page 39 , Packing of shoes ................................................................................................................ page 39 , “Der Grüne Punkt” ............................................................................................................. page 39 , Hangers ............................................................................................................................. page 39 , Hanger neck ....................................................................................................................... page 40 , Hanging Garment – Shipping Instructions ........................................................................... page 41 CARTONS ...................................................................................................................................... page 44 , Shipping marks .................................................................................................................. page 44 , Example of Bestseller shipping mark .................................................................................. page 44 , Example of VILA shipping mark .......................................................................................... page 45 , Line / Hatch # on Shipping Marks ....................................................................................... page 46 , Size .................................................................................................................................... page 47 , Standard ............................................................................................................................ page 48 , Closing ............................................................................................................................... page 48 , Weight ............................................................................................................................... page 48 , Inner Boxes ....................................................................................................................... page 49 SUPPLY STYLES .......................................................................................................................... page 49 , Cartons ............................................................................................................................. page 49 DOCUMENTATION ....................................................................................................................... page 50 , Invoice .............................................................................................................................. page 50 , Origin to destination per issuer ........................................................................................... page 50 , Origin (Majors) ................................................................................................................... page 50 , Destinations – Countries (Port of Discharge) ...................................................................... page 50 , Issuer ................................................................................................................................. page 51 , Figure: Total overview - Origin to destination per issuer ...................................................... page 52 2 stUpload Date: December 1 2008 , Invoice from suppliers outside EU ...................................................................................... page 55 , Invoice from suppliers inside EU ........................................................................................ page 56 , Packing note ..................................................................................................................... page 57 , Example of Bestseller packing note .................................................................................... page 58 , Example of VILA packing note ........................................................................................... page 59 , Export documents ............................................................................................................. page 60 , Purchase Orders for EU countries ...................................................................................... page 60 rd, Purchase Orders for 3 countries ....................................................................................... page 60 , Orders for Norway or Switzerland ...................................................................................... page 60 , Direct shipments from China to Canada .............................................................................. page 61 , Direct shipments from China to the Middle East .................................................................. page 61 , Orders for all remaining destinations ................................................................................... page 61 , Sending of documents ....................................................................................................... page 61 , EU goods .......................................................................................................................... page 61 , None EU goods ................................................................................................................. page 61 , Credit Notes ...................................................................................................................... page 62 , Important ........................................................................................................................... page 62 DELIVERY ..................................................................................................................................... page 64 , General delivery regulations ............................................................................................... page 64 , Shipping information ........................................................................................................... page 64 , Delivery from Danish suppliers ........................................................................................... page 64 , Delivered quantity ............................................................................................................... page 64 , Assortment packing ............................................................................................................ page 64 , Spot Check Control - Procedure ......................................................................................... page 65 SALES, MEETING & OFFICE SAMPLES ....................................................................................... page 66 , Labeling ............................................................................................................................. page 66 , Packing .............................................................................................................................. page 66 , Att. Persons at the sample warehouse ............................................................................... page 67 , Shipment and Delivery ....................................................................................................... page 67 , Shipping Mark – Sales, Meeting / Office Sample ................................................................. page 68 , Documentation ................................................................................................................... page 69 , Payment ............................................................................................................................. page 69 , Invoice sales samples ........................................................................................................ page 70 TRANSPORTATION ...................................................................................................................... page 71 , Forwarders to use .............................................................................................................. page 71 , Terms of delivery ................................................................................................................ page 71 3 stUpload Date: December 1 2008 , Handover of goods ............................................................................................................. page 71 , Destination of goods ........................................................................................................... page 71 , Arrival of goods .................................................................................................................. page 71 , Forwarders to be used when shipping bestseller goods ...................................................... page 72 FORWARDERS ............................................................................................................................. page 73 4 stUpload Date: December 1 2008 STATEMENT OF PURPOSE This handbook outlines the expectations Bestseller has towards our suppliers around the world. It is important that our suppliers ensure that their employees and sub suppliers understand all aspects of this handbook. Bestseller reserves the right to update the supplier handbook at any time. However, any changes or corrections will be informed via the Supplier portal. Please note that the Supplier portal is an important tool in the every day communication between Bestseller and our suppliers. Frequently you will find new information on the homepage of the portal and it is important that this is read carefully every time since it is all relevant for you as a Bestseller supplier. For additional information or help please contact Christopher H. Jarrov or your buyer. Please note that this manual also includes our brand VILA. 5 stUpload Date: December 1 2008 BESTSELLER DETAILS Addresses Denmark: Bestseller A/S Fredskovvej DK-7330 Brande Denmark Homepage: www.bestseller.com Supplier portal: VILA A/S Storskovvej 20 Ormslev DK-8260 Viby J Denmark Bank connection Bestseller A/S and VILA: Nordea Bank Danmark A/S Storegade 30 DK-7330 Brande Denmark Please send documents, from bank to bank, from suppliers outside EU to: Nordea Bank Danmark A/S Trade Finance Vest Postbox 850 DK-0900 Copenhagen C Denmark 6 stUpload Date: December 1 2008 Regarding payments from Hong Kong: These documents should be sent directly to the HK office. The VAT-number of Bestseller A/S is: DK88216512 The VAT –number of VILA is: DK67756819 The VAT-number of Bestseller Wholesale Canada Inc. is: CA-number/Numéro de TVA: 4264134 7 stUpload Date: December 1 2008 BESTSELLER CONTACTS Code of Conduct/Chemical Restrictions: If you have any questions regarding Code of Conduct or Chemical Restrictions please contact: Bestseller Denmark Tina Larsen Telephone: +45 99 42 33 31 Mail: tina.d.larsen@bestseller.com Felicity Davies Telephone: +45 99 42 12 91 Mail: felicity.davies@bestseller.com Bestseller Istanbul Burcu Ayvali Telephone: +90 212 3584700 – extension 212 Mail: burcu.ayvali@bestseller.com Bestseller India Mayank Saxena Telephone: +91 1114265804 Mail: mayank.saxena@bestseller.com Bestseller Italy Elena Pontini Telephone: +39 051 6955725 Mail: Elena.pontini@bestseller.com Bestseller Hong Kong Mary Ye Telephone: +86 571 87296790 – Extension 8007 Mail: mary.ye@bestseller.com.hk Bestseller Shanghai Peter Wang Telephone: +86 21 6141 4947 Mail: peter.wang@bestseller.com Bestseller Beijing James Chen Telephone: +86 10 65873189 Mail: james.chen@bestseller.com 8 stUpload Date: December 1 2008 Bestseller Payment office: If you have any questions regarding payment please contact our Payment office: Annegrete Laursen: Telephone: +45 99 42 32 02 Fax: +45 99 42 34 99 Mail: annegrete.laursen@bestseller.com Vinni Rasmussen: Telephone: +45 99 42 32 12 Mail: vinni.rasmussen@bestseller.com Karina Dalsgaard Hansen Telephone: +45 99 42 35 84 Mail: karina.hansen@bestseller.com Henriette Philipsen Telephone: +45 99 42 30 71 Mail: henriette.philipsen@bestseller.com VILA Payment office: Dorte Bødker Telephone: +45 99 42 39 43 Mail: dorte.bodker@bestseller.com Bestseller shipping import department: If you have any questions regarding shipping please contact our Shipping department: Clearance: Rikke Bro Telephone: +45 99 42 33 57 Mail: customs@bestseller.com Betina Andersen Telephone: +45 99 42 35 74 Mail: customs@bestseller.com Kaja Hentze Telephone: +45 99 42 36 72 Mail: customs@bestseller.com Mille Sommer Bundgaard Telephone: +45 99 42 11 10 Mail: customs@bestseller.com 9 stUpload Date: December 1 2008 Bente Jensen Telephone: +45 99 42 17 92 Mail: customs@bestseller.com Louise Rahbek Jensen Telephone: +45 99 42 18 24 Mail: customs@bestseller.com Lillian Vestergaard Telephone: +45 99 42 49 24 Mail: customs@bestseller.com Italy: Dorthe Fonnesbæk Dinesen Telephone: +45 99 42 35 93 Mail: dorte.dinesen@bestseller.com EU: Gitte Susan Durr Petersen Telephone: +45 99 42 34 14 Mail: gitte.petersen@bestseller.com Turkey, Romania: Jane Schmidt Telephone: +45 99 42 30 06 Mail: jane.schmidt@bestseller.com Far East Sea: Irene Bach Telephone: +45 99 42 33 79 Mail: irene.bach@bestseller.com Gitte Petersen Telephone: +45 99 42 34 14 Mail: gitte.petersen@bestseller.com Far East Air: Winnie Gjørret Telephone: +45 99 42 36 72 Mail: winnie.gjorret@bestseller.com Canada: Heidi Therkelsen Telephone: +45 99 42 31 21 Mail: heidi.therkelsen@bestseller.com 10 stUpload Date: December 1 2008 Documentation: Victoria Jane Gale Telephone: +45 99 42 33 59 Mail: victoria.gale@bestseller.com Line Riis Andersen Telephone: +45 99 42 17 50 Mail: line.andersen@bestseller.com Maibritt Baunsgaard Telephone: +45 99 42 36 53 Mail: maibritt.baunsgaard@bestseller.com Project coordinator (Customs) Henriette Junge Martinsen Telephone: +45 99 42 31 92 Mail: customs@bestseller.com Project coordinator (Supplier spot check & sample control) Daniel Christensen Phone: + 45 99 42 14 90 Mail: Daniel.christensen@bestseller.com Project coordinator (Import logistics) Christopher Jarrov Phone: +45 99 42 49 27 Mail: Christopher.jarrov@bestseller.com General Manager Import: Trine Meyer Sig Phone: +45 99 42 49 25 Mail: trine.meyer@bestseller.com VILA Shipping import department: Please note that VILA Shipping department has a separate address: VILA A/S, Jens Juulsvej 1, 8260 Viby J, Denmark, Fax no +45 99 42 39 80. Lene Jensen Telephone: +45 99 42 39 73 Mail: lene.b.jensen@bestseller.com General: Karin Pehrson Telephone: +45 99 42 39 72 Mail: karin.pehrson@bestseller.com 11 stUpload Date: December 1 2008 PRODUCTION CIRCUMSTANCES We feel as a supplier of fashion to a large group of consumers a total responsibility that all our garments are produced in an ethically and environmentally responsible manner. We expect our suppliers and sub contractors to take full part of this responsibility and to operate in accordance with this. All our suppliers and sub contractors must follow and comply with all guidelines in: Bestsellers Code of Conduct Bestsellers Chemical Restrictions The original documents will be sent by post, and you are kindly requested to sign and return the compliance sheets to Social & Environmental Compliance in Denmark or to the local Bestseller Buying Office. The latest updated version of both Bestsellers Code of Conduct as well as our Chemical Restrictions is always available at the Supplier Portal. FLAMMABILITY All products produced for Bestseller must fulfill the requirement of the Swiss ordinance on “Flammability of Textile Materials”. 12 stUpload Date: December 1 2008 ORDERS Confirmation: When receiving an order from Bestseller it is important that this is read carefully, and that all information is understood. Any doubts or discrepancies must immediately be clarified with the buyer. All orders should be confirmed through the Supplier Portal within 48 hours after your receipt of the order. Please confirm VILA orders through World Fashion Exchange (WFX). Please note that all styles sold to Bestseller A/S must be exclusively for Bestseller A/S. 13 stUpload Date: December 1 2008 LEFTOVER GOODS: If an order for any reason is cancelled or if there are leftover goods, these goods must not be sold at any markets, where Bestseller is already present with either shops or customers. This limits the possible countries to the following: , USA, Middle- and South America , Australia and New Zealand , Africa except Egypt , Bulgaria, Romania, Albania and Greece , Old Soviet countries except Russia, Estonia, Lithuania and Latvia , Iran , All Far East countries except China The supplier is responsible for the trade with the leftover goods, and the supplier must bear all costs Bestseller might have as a consequence of the trade with these goods. If you have any questions please contact: Klaus Juhl Jensen Telephone: +45 99 42 40 51 Mail: Klaus.j.jensen@bestseller.com 14 stUpload Date: December 1 2008 APPROVAL OF STYLES AND COLOURS Approval: If nothing else is agreed with the buyer the colors and/or prints must be approved before dyeing/printing. The style/measurements must be approved before proceeding with the production. Please always refer to the order sheet for details. In specific cases a size-set will be requested. This information will be given by the buyer. Please remember to mark samples with the following information: , Style name , Style number , Size , Color / Wash , Quality , Collection/ Season , Sample type (approval sample, production sample etc.) , Date , Buyer / supplier code (the same as on the care label) Please note that for orders from Bestsellers Chinese buying offices the samples should also be marked with the reference number of the sub supplier. This number can be found on the order page. When sending colors, samples etc. to Bestseller it is very important that the parcels are marked clearly with department and buyer name. Please note that all expenses related to approval and shipment samples are on the supplier’s expense - this includes freight. 15 stUpload Date: December 1 2008 Payment and Delivery terms Country Payment terms Payment code Delivery terms Denmark 30 days - 2,5% 22 DDP (i) (ii) Europe (, 30 days - 2,5% 22 FCA Italy) Italy 30 days - 2,5% for 22 FCA BS Italy Turkey 28 days - 2,5% for 44 FCA BS Turkey (via Nordea) Hong Kong / China Payment through 25 FOB BSHK Taiwan Payment through 25 FOB Vietnam BSHK 1) Thailand CAD - 2,5% or 10 FOB Indonesia Swift payment by 31 FOB Korea receipt of document 2) Pakistan and original B/L , 2,5% for BS DK 3) India CAD - 2,5% for 10 BS India or 31 FOB Swift payment-2,5% 4) Bangladesh Swift payment by 31 FOB receipt of document and original B/L Or 21 FOB L.C. – 2,5% No prepayment. 16 stUpload Date: December 1 2008 LABELLING Type of labels: All our garments are to be delivered with the following type of labels: , Woven main label , Size label – unless main label includes size , Care label , Paperhanger w/price sticker The price sticker is to be placed at the backside of the hangtag on all garments delivered to Bestseller. Please read where to require the price stickers under the headline “Supply of labels”. On see-through styles and scarves the woven main label should be stitched in a way so the end-consumer can remove it easily. Besides the above mentioned labels the following types can be requested: , Various outside labels/tabs , Button bag , Hanger with special care instructions Due to the fact that you as a supplier handle the products throughout the manufacturing process you know the delicacy of our styles and if you feel that one of our products need an extra hanger please contact the buyer. Please refer to the order sheet for reference numbers for the labels requested. Supply of labels According to the information given by the buyer the labels can be ordered from one of the 2 below mentioned label suppliers. Please always remember to inform your buyer about which label supplier you will use for the specific order. A-tex Rosenholmvej 1-5 Telephone: +45 96 29 00 00 7400 Herning Fax: +45 96 29 40 30 Denmark This can be done by fax, e-mail or on www.a-tex.dk/ordering 17 stUpload Date: December 1 2008 Contact information for A-tex: Exit: Line Villemoes Mail: line.v@a-tex.com Outfitters Nation: Line Villemoes Mail: line.v@a-tex.com Pieces:Johnny Jensen Mail: johnny.j@a-tex.com Pieces:Lone Høst Mail: lone.h@a-tex.com VeroModa: Lykke Steensen Mail: lykke@a-tex.com Only: Steffen Hansen Mail: steffen@a-tex.com Selected: Helle Riis Mail: helle.r@a-tex.com Selected Homme: Helle Riis Mail: helle.r@a-tex.com Jack&Jones: Marianne Ankersen Mail: marianne@a-tex.com MamaLicious: Lykke Steensen Mail: lykke@a-tex.com Object: Line Villemoes Mail: line.v@a-tex.com Mindtag Balticagade 12 Telephone: +45 70 22 14 26 8000 Aarhus Fax: +45 70 22 14 27 Denmark Webpage: www.mindtag.com You can order stickers online on the above homepage. Contact information for Mindtag: Contact person: Mr. Thomas Liisberg - tl@mindtag.com Shore to Shore Flat A, 6/F. Kin Ho Industrial Building Block 1, 14-24 Au Pui Wan St. Fo Tan, N.T Att.: Janice Chiu Telephone: 852-22785766 Fax: 852-22426290 E-mail: Janice_chiu@winghung.com 18 stUpload Date: December 1 2008 HC Etiketter A/S Hvidkærvej 2A Telephone: +45 66 17 55 36 5250 Odense SV Fax: +45 66 17 55 91 Denmark Contact person: Charlotte Bøgegren – charlotte@hc-etiketter.dk E-mail: hc@hc-etiketter.dk Webpage: www.hc-etiketter.dk You can require password for the homepage on the above e-mail address to order online at HC Etiketter. HC Labels & Accessories India Pvt. Ltd. Plot - 837, Ground Floor, Udyog Vihar, Phase – V Telephone: +91 124 400 5875/ Gurgaon – 122 001 +91 124 400 5876 Haryana, India Fax: +91 124 500 5874 E-Mail: anuj-hclabels@touchtelindia.net or anuj-hclabels@touchtelindie.net Procedure: Please note that when you have ordered the price stickers the files for printing will be transferred, from Bestseller to the label supplier, 35 days before shipment date. If you need to receive the stickers earlier you can make an agreement with the buyer – however this should only be done in situations where the time schedule is limited. The files will contain all the information that is to be printed on the labels – this includes price, colors and order number. If a clear agreement with the buyer has been made, you are allowed to produce the labels yourself, under the restrictions and approval of Bestseller A/S. 19 stUpload Date: December 1 2008 Price sticker specifications In Bestseller we use 2 price stickers with the following details: Stick 76 Width: 33mm Height: 76mm Number of flags: 16 Stick 70 Width: 28mm Height: 70mm Number of flags: 16 The XML-files will have more countries/prices in their details (up to 28 different countries/prices) but we only use the 16 countries that are printed with flag and price on the price stickers we are using now (stated on 29-02-2008). This information is valid until Denmark will inform the suppliers differently. NB The price sticker supplier is responsible to use the correct 16 countries/prices from the XML-files because this is not visible/readable in the XML-files. Important is that the print does not rub off/out and that the glue of the sticker works on the surface of each hangtag and all other material surfaces the brands involved are using which need to have a price sticker. For example, plastic bags and underwear paper boxes. Notice: The master barcode will be removed from the price sticker starting from ththe 15 of September The “variant barcode” will remain on the price sticker (See example below) 20 stUpload Date: December 1 2008 Payment of labels: All label costs are to be covered by the supplier. Position of labels: Woven label: The woven main label is to be placed as follows if nothing else is instructed on the order: Tops, jackets, dresses etc.: Label to be placed inside neck, centre back. If nothing else is instructed: Please stitch the label at all 4 sides when double layer of fabric. Please stitch at 2 sides when single layer of fabric. Pants, skirts etc.: Label to be placed inside at centre back of waistband. If nothing else is instructed: Please stitch the label at all 4 sides. Size label: This must be stitched to the centre bottom of woven label. Thread color must be matching color with the woven label. Hangtag and price stickers: All hangtags should carry style, color, size, and variant barcode and price information. All printed on a sticker to be attached at the backside of the hangtag. When ordering stickers from the label supplier you must refer to our order number, and automatically you will receive stickers with the information required for the order in question. When necessary please attach a hangtag with a price sticker to the shoe. If nothing is stated on the order the sticker should be placed directly on the shoebox – please refer to the order sheet for further directions. On some orders for lady shoes a sticker should also be placed on one of the soles of each pair - together with a sticker on the box. 21 stUpload Date: December 1 2008 Spare Button: Unless a button bag is required, which can hold a spare button, a spare button must be sewn on the care label for all garments carrying buttons. Extra pearls, beads or sequins: Please include extra pearls, beads or sequins in a bag and attach it to the hangtag for all garments carrying pearls, beads or sequins. Please note that the position of labels for sales samples is different. Please read the paragraph Sales samples. 22 stUpload Date: December 1 2008 CARE LABEL Care label design: For all Bestseller styles a printed care label is required inside the garment, printed with wash proof print and including the below information. To comply with the laws and regulations in all different countries to where our goods are exported, it is important that all following requirements are met. Please note that we need the exact composition and care information for each style, also the composition of collars, trimming etc. The care label should contain the following information: , Brand Name , Variant Barcode (EAN number) , Homepage , CA-number/Numéro de TVA: 4264134 , Style name , Composition , Style Number , Care symbols , Size , Shrinkage % , Supplier code / Buyer , Dark colors to be washed separately , Made in / Fabriqué en / ?? ??? , Any additional things regarding care Please note that the care labels also have to contain English (UK) sizes: Size 34 = size 8 (English) Size 36 = size 10 Size 38 = size 12 Size 40 = size 14 Size 42 = size 16 Size 44 = size 18 Note – regarding NAME IT (newborn, mini and kids) garments: All sizes has to obtain both the Size and Year or Month You may use short names for year (YR) and month (M) Example: Size 68 / 4-6 M Warning tag for all Care Labels for Name IT and Outfitter Nations – Below has to be stated at all times KEEP AWAY FROM FIRE This Warning tag has to be placed on an existing care label which is securely attached to the garment. In this case, the prescribed wording (Plus translated to all languages accordingly to the care label manual page 14) 23 stUpload Date: December 1 2008 The wording required by this schedule and must be displayed as above mentioned in “medium letters of 6 point upper case – in “RED” letters”. The wording must be durable and be displayed on a background sufficiently different in color to enable the lettering to be easily read. * See example of a care label on page 27 in the supplier manual Note: The letters should be written in an easy readable size. The quality of the care labels should be printable on both sides. The care label is to be produced by the supplier and the design of the care label should follow the given example below. Please use 100 % taffeta with a layer of nylon resin. Quality sample are available if you contact Trine Meyer Sig. 24 stUpload Date: December 1 2008 TRANSLATE FOLLOWING ON CARE LABELS INTO ARABIC: 25 stUpload Date: December 1 2008 26 stUpload Date: December 1 2008 27 stUpload Date: December 1 2008 28 stUpload Date: December 1 2008 The Variant barcode (EAN number) on the care label refers to the order in question. The EAN number can be seen on the order under the paragraph “Style EAN”. The actual size of the care label must not exceed 4 cm (width) and 10 cm (length). For accessories the measurement for the care label is 2.5 cm (width) and 5 cm (length). Remarks: , Regarding Leather garments, belts, shoes, jewellery and sunglasses it is not necessary to write Shrinkage % or Dark colors to be washed separately. , Regarding Composition, you may “never” write composition with a comma percentage E.g. 98,5 % Cotton / 1,5 % Elastane = not valid , Regarding Wash symbols, always state minimum 5 symbols in specific order It’s “not” necessary to write care symbols on the labels for shoes, belts, jewellery and sunglasses. However some belts can be washed and in these cases the care symbols should be written on the care label. (See section for wash symbols on page 34) Note: The following information may “not” be applied with a sticker, but should be sewed into the style (care label) or printed directly into the material: , Made in “Country”/ Fabriqué en “Country” , CA-number / Numéro de TVA: 4264134 Please also write the above in a discrete way in all the accessory styles – sunglasses, jewellery, bags, shoes, scarves, belts etc. Please contact your buyer if you have questions. Please note that the quality of the shoes, delivered to Bestseller A/S, should be attached on one of the soles of each pair with a sticker. If there are any doubts regarding the placement please contact your buyer. Languages on care label: All wording on the care label must be stated in the following languages: , English , German , Spanish , Portuguese , Italian , Polish , Danish , Estonian , French , Russian 29 stUpload Date: December 1 2008 , Croatian , Slovenian , Turkish , Arabic Note that when using “Special Care instruction” only some languages are needed – see below: , English , German , Spanish , Italian , Turkish , Danish Please use the words and sentences as stated in the manual Care labels on the portal. Please note that for VILA orders it is only necessary to translate to English and Danish. On all care labels for all orders please also add: Bestseller Wholesale Spain S.L Adv. Los Manantiales, Esq. C.n. 340 29620 Torremolinos Malaga Spain CIF: B-29826351 On shoe orders the above address and information should be attached to one of the soles of each pair with a sticker. It is not necessary to write the Bestseller Wholesale Spain address on the VILA care label. Position of care labels: Tops, jackets, shirts: The care label should be placed 15 cm from the bottom of the left side seam. Pants: The care label should be placed in the middle of the waistband between the centre front and the left side seam. Skirts: The care label should be placed 15 cm below the waistband in the left side seam Dresses: The care label should be placed 15 cm below the arm whole in the left side seam. Please see the figures below: 30 stUpload Date: December 1 2008 Accessories: The care label should be placed as described below on accessories. Please note that country of origin and CA number may not be written on a sticker, but should be sewn, stamped or embossed on the garment: Shoes/slippers/sandals: Printed on the sole Hats/caps/sun caps: Back, inside, under the Pieces logo Gloves/mittens: At the opening, inside Belts: Hangtag or printed on backside Scarves/shawls: Sewn into the side seam, under the Pieces logo, on the right side 10 cm from the bottom Ties: Back, on the thin part of the tie Bags/wallets: Inside, right side, if possible 10 cm from the Bottom. Jewellery: Hangtag Sunglasses: Sticker on glasses 31 stUpload Date: December 1 2008 Underwear: Back, inside, on both bras and panties. Care label for underwear top should be placed 15 cm from the bottom of the right side seam. If underwear top and panties are sold as a set the care label can be put on the underwear top only. Swimwear: Back, inside, only on panties if the styles are supposed to be sold as sets. Towels: On the short side 10 cm from the corner. Please see figure below: 32 stUpload Date: December 1 2008 STUFFED PRODUCTS FOR BESTSELLER: Please note that if you are delivering stuffed products to Bestseller A/S you need to register your company at the Technical Standards & Safety Authority (TSSA) in Canada. Together with the registration of your company the Canadian law requires that you mark all stuffed products with the below label. The reason for this is the secure that the filling is new. You can read much more about the label and how to register on the homepage: www.tssa.org The label should be stitched in the seam of the garment at the same place as the care label. The layout and size should be the same as below and should be written in both English and French. 33 stUpload Date: December 1 2008 Please note that the above does NOT apply for VILA products due to the fact that this brand is not yet represented in Canada. 34 stUpload Date: December 1 2008 CE MARKING: Please note that all toys and similar goods, like inflatable products, should be marked with the CE marking according to EU law. The CE marking shows that the product complies with a number of regulations in regards to health, safety and environment within EU. Basically the CE marking is a declaration from the producer that the product complies with the regulations within EU. Together with the CE marking you also need to write your company name and address directly on the product (inflatable products etc.) or on a label. Please also note that on toys, their packing or in the product manual the producer should inform the end consumer about the risks that are associated with the use of the toy, including how to avoid these risks. The size of the logo should be minimum 5 mm high. You can read much more about the marking on In case of any doubts please contact your buyer. 35 stUpload Date: December 1 2008 WASHING SYMBOLS The symbols to be used as following: Always state minimum 5 of below symbols (one of each category) on the care labels The symbols have to be printed in the following order on the care label: , Washing / Bleaching / Drying / Ironing / Dry Cleaning 36 stUpload Date: December 1 2008 MEASUREMENTS AND FITTING How to measure: For any order placed by Bestseller, except from some accessories, a full graded size-chart will be given. Every order is hereafter subject to approval of counter sample. All our production will be checked according to the counter sample and the size-chart given. The acceptable tolerance for Bestseller and measurement instructions in general can be seen under the menu Measurement Card and How to measure on the Supplier Portal. Please note that there is a separate “How to Measure” document for all VILA orders. Please see at the portal under “Measurement Card” and “How to measure – VILA” 37 stUpload Date: December 1 2008 PACKING Important: The suppliers name must not be stated anywhere. This includes on cartons, tape, bags etc. We operate with 3 different packing methods. Please refer to the order sheet, where it will be stated which to follow. Regular (R-pack) There are 2 ways of packing assortments into poly bags st1 priority is option 1 Notice: When packing assortments into poly bags Either one of the below 2 options has to be approved and confirmed by the Buyer at all times Option no. 1. Each assortment has to be packed into 1 master poly bag as per Standard Assortment Option no. 2. Each garment may be folded according to the type of garment and packed separately into poly bags marked with sizes. Note: Please note that sets should always be packed into separate poly bags – 1 poly bag per set. The garment should be packed in assortments in accordance with the order Prepared for Finishing (F-pack) In certain cases garments will go through a final finishing in Denmark and will then in these cases be delivered from here to our customers on hangers. In such cases the garments should be packed flat into boxes and still with hangers attached. Samples of the type of hangers to use are available from Bestseller. Please note that the metal hook of the hanger should be as long as possible. Garments are to be packed in assortments in accordance with the order. Except from leather garments, where each piece still needs to be packed separately into a poly bag, which is open at the bottom, a hanger should never be attached, since this may cause damage to the garment. Please also make sure that the poly bag is longer than the delivered style. 38 stUpload Date: December 1 2008 Hanging delivery (H-pack) Mainly from European suppliers we may ask for hanging delivery, if we decide that the type of garment requires this. The garments should be free hanging; each garment put on a hanger and covered by a polybag, which is open at the bottom. To be hanging in assortments in accordance with the order. Packing of shoes: Each pair of shoes delivered to Bestseller should be packed in a separate shoebox approved by the buyer. “Der Grüne Punkt”: Please note that all packing, which our end-customer takes home from our shops, must be marked with the logo of “Der Grüne Punkt”. It does not include shipping poly bags and cartons. The logo may not be applied with a sticker, but should be printed directly on the packing. The logo can be downloaded from the following web pages: In color: In black and white: The size of the logo should be 6 mm and we ask you to be as discrete with the placement of the logo as possible. If you have any doubts or questions please feel free to contact your buyer. Hangers , Important - In order to indicate sizes Make sure to use size marker on the neck of the Hanger (Use either numbers or Colors to indicate the sizes) 39 stUpload Date: December 1 2008 NB: Never use extensions on hangers in order to hang more than one hanger on top of each other , Important - In order to indicate sizes Make sure to use size marker on the neck of the Hanger (Use either numbers or Colors to indicate the sizes) , Use always Rubber on the clips so Pants / Jeans don’t fall off during transport NB: Please remember that the orders for Switzerland, Poland, Canada and Russia never should be delivered hanging. Hanger neck NOTE: Minimum measurement for the “Hanger neck” = 4 cm , The neck has to be moveable so it can turn 360 degrees on the hanger 40 stUpload Date: December 1 2008 Hanging Garment – Shipping instructions Below is shipping instructions for “Hanging Garment” on how to stuff/upload a container and how you should NOT stuff/upload a container: The correct way: Upload on Bars 41 stUpload Date: December 1 2008 Upload on strings 42 stUpload Date: December 1 2008 The wrong way vs. the correct way: 43 stUpload Date: December 1 2008 CARTONS Shipping marks: Each carton must carry shipping marks on 2 sides of the carton. If possible please also print, directly on the boxes: Bestseller A/S or VILA A/S, style name and order number, in easily read letters. You should not print assortment directly on the boxes – this should only be stated on the shipping marks. If the carton height is smaller than the smallest label size (A6) please always place 2 shipping marks bended over top and 2 sides of the carton. Please see the below sketch. x x x x x x x x x x x x x x x x x x x x x x x x x Minimum label size is A6 – various of print layout sizes is available For all Bestseller orders the shipping marks must be made and printed out once a Packing Note has been created and transmitted on the Supplier Portal. Please follow the instructions on the portal. (Supplier Portal => Packing Notes) For more information – please use the manual for Packing Notes (to be found on the supplier portal => Manuals) Note that a handmade shipping mark is not allowed as the shipping marks contains various of details that only can be supported by Bestseller’s system (Supplier Portal) EXAMPLE OF A BESTSELLER SHIPPING MARKS – to be used for Bestseller orders only 44 stUpload Date: December 1 2008 For VILA orders you have to create shipping marks as below and they should contain the following information: 1. Order number (Followed by Line #) 2. Style number 3. Style name 4. Detailed break-down of the assortment inside the box 5. Total quantity inside the box 6. Destination 7. Carton number and total number of cartons shipped in this order E.g. box no. 1 of 100, box no. 2 of 100 etc. 8. If too many pieces in an assortment will make the box heavier than 20 kg please pack as A and B assortments. Please mark the boxes with box number followed by A or B and total number of A or B boxes e.g. Box no. 1A of 100A or box no. 1B of 100B. EXAMPLE OF A VILA SHIPPING MARK – to be used for VILA orders only. It is acceptable to write box numbers by hand and, of course, also acceptable to change the assortment by pen IF the assortment is not correct. 45 stUpload Date: December 1 2008 Please remember also to put a pink sticker on the box, if the assortment is not correct. Everything else is to be printed. Line / Hatch # on Shipping Marks: Country marking “color per country” is NOT to be used anymore You have to use the line/hatch # for each country according to the purchase orders destination The line/hatch # has to be written on the Shipping Marks at all times Example PO#: HCTKKA417735 #1 PO#: HCTKKA417735 #2 PO#: HCTKKA417735 #3 Etc. Important: The country name may never be written on the outside of the boxes or be mentioned on the shipping marks – see above example of the “Bestseller” shipping mark (page 44) 46 stUpload Date: December 1 2008 Size: It is important that the size of the carton matches exactly with the size of the content; it must neither be too big nor too small. NB. Below you will fin an overview of the box sizes, which you are requested to follow. Please note that the size of the carton must not exceed 79 x 59 cm. (Inside Measurements) By this the boxes will fit EU pallets. The size of an EU pallet is 80 x 120 cm: 49 x 29 cm 59 x 39 cm 79 x 59 cm 39 x 29 cm 39 x 23 cm 19 x 59 cm 39 x 39 cm 39 x 79 cm 39 x 19 cm 19 x 19 cm 47 stUpload Date: December 1 2008 Standard: As a minimum standard we require double layered corrugated cardboard. If the quality of the boxes does not match with the requirements of Bestseller we will, at the expense of the supplier, repack the shipment into new and approved boxes. Closing: The taping of the carton should be done as per below sketch. Please avoid band around the carton and also metal clips. Please use plain brown tape (please do not use tape with company information) Taping of standard assortments. Taping of non-standard assortments – Use contrast colour tape. To avoid cartons to crack under transportation - It is vital to set tape here. Weight: NB. The maximum weight of the carton must not exceed 20 kg 48 stUpload Date: December 1 2008 Inner Boxes: In special cases, typically for very small items, it can be agreed with the buyer that you pack the goods in inner boxes. But please “do not use” cookie-boxes and polybags as inner boxes, use incase of this matter, boxes of real cardboard. Cookie-box Polybags In these cases the following points must be followed: , It must clearly be stated on the packing list how many inner boxes there are included in each box, and also what each inner box contains. , If possible please bundle the smaller boxes together rather than packing in actual outer cartons. , The inner boxes must be of the same carton quality as earlier stated. , The inner boxes must carry full shipping marks. Supply Boxes: Cartons: Regarding the delivery of supply styles it is very important that the measurement of the cartons do not exceed the below: , Width: max. 36 cm , Height: max. 36 cm The quality of the cartons must be as otherwise required. 49 stUpload Date: December 1 2008 DOCUMENTATION Invoice: Considering the origin of goods as well as destination, please note the following variations of invoices: rd1. From suppliers outside EU (3 countries): To EU Countries: Create 1. Invoice pr. Purchase Order # (PO#) for “All Countries” except for - Canada, Norway, Eastern Europe, Middle East, Switzerland, Serbia and Croatia also VILA. rdTo 3 Countries: Create separate Invoices pr. Purchase Order # (PO#) for following countries - Canada, Norway, Eastern Europe, Middle East, Switzerland, Serbia and Croatia also VILA. 2. From suppliers inside EU: To EU Countries: Create 1. Invoice pr. Purchase Order # (PO#) for “All Countries” except for Canada, Norway, Eastern Europe, Middle East, Switzerland, Serbia and Croatia also VILA. rdTo 3 Countries: Create separate Invoices pr. Purchase Order # (PO#) for following countries - Canada, Norway, Eastern Europe, Middle East, Switzerland, Serbia and Croatia also VILA. IMPORTANT INFO Name Change: Russia = Eastern Europe Lebanon = Middle East Note: When issuing Supplier Commercial Invoices, C/O and Export License , Remember to always write in remark: Line# “Country” on the Invoice, C/O and Export License Origin to Destination per Issuer: Origins (Majors) China India Bangladesh Turkey / Egypt EU Non EU (the rest) 50 stUpload Date: December 1 2008 Destinations – Countries (Port of Discharge): Denmark (Aarhus) Canada (Montreal) Middle East (Dubai) Norway (Aarhus) – Goods for Norway that are in Transit via Denmark (Aarhus) Destinations – Countries (Port of Delivery): Norway (Oslo) Issuer: Bestseller A/S - Denmark Fredskovvej 7330 Brande Denmark Bestseller A/S - Norway Lilleakerveien 4, Lysaker No283. Oslo 2, Norway Bestseller Wholesale Canada Inc. 225-A De Liége, Quest H2P 1H4, Montreal - QC Canada Bestseller united Middle East – Lebanon CNEE: Bestseller United Middle East S.A.L. Branch Dubai Airport Free Zone (Dafza) Dubai - UAE Notify Party: Bestseller United Middle East Al Maarad Street Property of Roman Orthodox, 1 Beirut Lebanon Note: Also remember to add ”In transit to Norway” after the country of origin. The invoice must only cover goods, which are shipped out on the same date. See the example of an invoice from suppliers inside EU on page 55. 51 stUpload Date: December 1 2008 Figure: Total overview of Origin to Destination per Issuer: 52 stUpload Date: December 1 2008 53 stUpload Date: December 1 2008 54 stUpload Date: December 1 2008 INVOICE FROM SUPPLIERS OUTSIDE EU For all countries except for Norway and for VILA _________________________________________________________________________________________________ Suppliers name Address Country Telephone no Fax no E-mail address (on book keeper also) __________________________________________________________________________________________________ To: Bestseller A/S Invoice no: For VILA: VILA A/S Fredskovvej, DK-7330 Brande Date.../../.. Storskovvej 20, Ormslev Denmark Packing note ID DK-8260 Viby J Name of Buyer and department Name of buyer ___________________________________________________________________________________________________ Delivery terms: (e.g. FOB SEA) Destination: (e.g. Denmark, Germany, Sweden) Port of discharge: (e.g. Aarhus) Port of loading: (e.g. Hong Kong) Shipment date: Payment terms: (e.g. 30 days – 2? %) __________________________________________________________________________________________________ Style Fabric description/Fabric description HS Code Price Quantity Total amount __________________________________________________________________________________________________ BO o-neck (e.g.) Ladies knitted top 100% cotton (e.g.) HS 61102092 __________________________________________________________________________________________________ Order no. TIKDHA109575 #1 ..,.. ..,.. ..,.. TIKDHA109575 #2 ..,.. ..,.. ..,.. __________________________________________________________________________________________________ Total amount of the invoice in letters and numbers ________ Euro (e.g.) Carton no: (e.g. 1-100) Total of cartons: ..ctns (e.g. 100) Exact weight per piece: …kg (e.g. 0,350 kg) Country of origin: (e.g. China) ___________________________________________________________________________________________________ Suppliers name and signature 55 stUpload Date: December 1 2008 INVOICE FROM SUPPLIERS INSIDE EU Suppliers name Address Country Telephone no Fax no E-mail address VAT No: ___________________________________________________________________________________________________ ____ To: Bestseller A/S Invoice no: For VILA: VILA A/S Fredskovvej, DK-7330 Brande Date.../../.. Storskovvej 20, Ormslev Denmark Packing note ID DK-8260 Viby J Name of Buyer and department Name of Buyer ________________________________________________________________________________________________________ Delivery terms: (e.g. FCA Truck) Destination: (e.g. Denmark, Norway, Sweden) Payment terms: (e.g. 30 days – 2? %) ___________________________________________________________________________________________________ _____ Style Style description/Fabric description Price Quantity Total amount (e.g. Euro) ___________________________________________________________________________________________________ _____ BO o-neck (e.g.) Ladies knitted top 100% cotton (e.g.) ___________________________________________________________________________________________________ _____ Order no. TIKDHA109575 #1 TIKDHA109575 #2 TIKDHA109575 #3 ___________________________________________________________________________________________________ _____ Total amount of the invoice in letters and numbers ________ Euro (e.g.) Carton no: (e.g. 1-100) Total of cartons: …ctns (e.g. 100) Exact weight per piece: ...kg (0,350 kg) Country of origin: (e.g. France) ___________________________________________________________________________________________________ _____ Suppliers name and signature Suppliers bank name and address Suppliers bank IBAN no. Suppliers bank swift code 56 stUpload Date: December 1 2008 Packing Note: The packing list must be created under the headline “Packing note” on the supplier portal for all Bestseller orders. Here you will be able to fill in all the details, which the packing list requires. Please follow the given instructions. The packing note for VILA orders, which cannot be made on the Supplier portal, must contain the following information: 1. The supplier name and logo 2. Relevant invoice number 3. Order number 4. Style name 5. Style number 6. Country of destination 7. Country of origin 8. How the boxes are packed: the assortment. (Detailed break-down) Please note that if a box does not contain the ordered assortment, this must be stated clearly. 9. Total pieces per box 10. Numbers of the boxes (e.g. box numbers 400-478) 11. Total number of boxes ( e.g. total 79 boxes) 12. Total pieces of the order despatched. 13. Measurement (cm x cm x cm) of the boxes 14. Weight per piece (net and gross) Please issue a separate packing list for each order number (on separate pages). Below is an example of packing notes for Bestseller Brands and VILA orders. NB: Packing notes for countries outside EU like Canada, Norway, Russia, Lebanon and Switzerland - a packing note has to be made separately per Destination accordingly to the Purchase that has been placed 57 stUpload Date: December 1 2008 Example: Packing Notes for Bestseller brands – to be used for Bestseller orders only. All packing notes has to be created in Bestseller’s system (Supplier Portal => Packing Notes) Link: Please also find manual for Packing Notes on the supplier portal – Manuals 58 stUpload Date: December 1 2008 EXAMPLE: Packing Note for VILA orders – to be used for VILA orders only. 59 stUpload Date: December 1 2008 Export documents: This can be export license, GSP, certificate of origin etc., from supplier outside EU. To be according to the current regulations in the countries involved. Please note the following when issuing those; Purchase Orders for EU Countries: When creating an order for an EU country – create just 1. Joint Purchase Order with several rdline# for each of the final destination – except from 3 countries e.g.: JPO# - Denmark#1, Sweden#2, Germany#3 etc. - Issue to: Bestseller A/S- Denmark rdPurchase Orders for 3 Countries: rdWhen creating an order for a 3 country – Always create separate Purchase Orders , See also figure of the total overview regarding: Origin to Destination per Issuer (page 50-52) PO# - Canada#1 PO# - Lebanon# PO# - Norway#1 PO# - Switzerland#1 PO# - Russia#1 PO# - Serbia#1 PO# - Croatia#1 Bestseller A/S orders for Norway and Switzerland Documents are to be issued to Bestseller A/S - Norway, Lilleakerveien 4, Lysaker, N-0283 Oslo 2, Norway. For orders to Bestseller Switzerland the documents has to be issued to Bestseller A/S - Denmark. VILA orders for Norway and Switzerland For all VILA, Norway the documents are to be issued to the same address VILA Norge AS, Lilleakerveien 4, Lysaker, N-0283 Oslo, Norway. However when it comes to VILA and orders for Switzerland the document should be issued to VILA Clothes AG, Feldeggstrasse 2, 8251 Glattbrugg, Switzerland. Documents must be stating Norway or Switzerland as final destination. Also remember to write “In transit to Norway or Switzerland” 60 stUpload Date: December 1 2008 Documents are to be issued according to the regulations in Norway or Switzerland. Direct shipments to Canada All production from China, India and Turkey has to be sent directly from Origin to Bestseller Canada Bestseller Wholesale Canada Inc. 225-A De Liége, West H2P 1H4, Montreal Quebec, Canada PRIME CARGO is handling all Shipments from China and India to Canada. Incoterms based on SEA: FOB DSV is handling all Shipments from Turkey to Canada. Incoterms based on SEA: FOB Direct shipments to the Middle East (via Dubai) All production from China has to be sent directly from Origin to Bestseller United Middle East via Dubai hub Consignee: Bestseller United Middle East AL Maarad street Property of Roman Orthodox 1, Beirut Lebanon Warehouse in Dubai: DSV Air & Sea (Br) LIU F05, Dubai Airport Free Zone P.O. Box 293855 Dubai - UAE Worldtrans is handling all Shipments from China to the Middle East (via hub in Dubai) Incoterms based on SEA: FOB Orders for all remaining destinations: Documents to be issued to Bestseller A/S, Fredskovvej, DK-7330 Brande, Denmark Or for VILA orders: VILA A/S, Storskovvej 20, Ormslev, DK-8260 Viby J, Denmark 61 stUpload Date: December 1 2008 Documents must be issued according to the regulations in Denmark. And in any case it is always very important that the exact order number is stated on the export documents. Sending of documents: EU goods: When the invoice is issued in an EU country, this should be sent by mail or fax to the Bestseller Payment department in Denmark. Please see contact under Bestseller contacts. VILA orders should always be sent directly to Lene Jensen (See VILA Shipping department) None EU goods: The export documents should be sent to our Shipping department in Denmark, regardless of final destination of goods. VILA orders should always be sent directly to Lene Jensen (See VILA Shipping department) The invoice and packing list should be sent according to payment agreement. Airfreights documents must always be sent separately and never follow the goods. Credit notes: In case that the supplier are to issue a credit note this should be send, faxed or mailed to both the buyer and to Birgit Poulsen from administration: Mail: birgit.poulsen@bestseller.com Phone: +45 99 42 32 04 Please always remember to write the order number on the credit note. For VILA: Dorte Bødker Telephone: +45 99 42 39 43 dorte.bodker@vila.dk Mail: Important: Please note the following points regarding documentation: It is considered the suppliers’ full responsibility that documents are issued correctly. If this may not be the case, Bestseller will request new documents issued, and any expenses related to this are to be carried by the supplier. It is furthermore the suppliers’ responsibility to submit the documents before or at latest immediately, when shipping the goods. 62 stUpload Date: December 1 2008 The supplier must bear the costs if the goods are delayed as a result of: 1. Documents not correctly issued. 2. Original documents sent too late. 3. Delay in production AWB must be issued to Bestseller A/S – Denmark & for VILA orders to Vila A/S – Denmark. 63 stUpload Date: December 1 2008 DELIVERY General delivery regulations: If you are unable to make the delivery on the date agreed and stated on the order sheet, please obtain a written confirmation of the revised delivery date from the buyer. Without this information, Bestseller has no obligation to accept the goods. If an order is delivered before the agreed delivery date and without any agreement with the buyer, Bestseller reserves the right to reject the order. If a supplier cancels an order for any reason, Bestseller reserves the right to have all costs, arising from this, covered by the supplier, including the loss of trading profits. Shipping information: Immediately upon departure of goods please fax a copy of the invoice and packing list to the buyer and our Shipping department in Denmark and Canada. Delivery from Danish suppliers: When the order is ready, please contact our shipping department for a delivery appointment. Otherwise our warehouse will not be able to accept the goods. Delivered quantity: It is of high importance that the actual delivered quantity corresponds exactly with the quantity ordered. Should there in certain cases due to unforeseen reasons be any discrepancies, we accept as a maximum 5 % over the original order quantity per country/Line# The 5 % only regards: Standard Assortment If any over shipment exceeds the above, Bestseller can refuse to accept the exceeding quantity and will return this to the supplier with all expenses on the suppliers account. If a short shipment is the factor, we need you to inform the buyer of the expected quantity 1 week prior to delivery. Any costs related with the short shipment are covered by the supplier. Assortment packing: Correct assortment packing is essential to our customers. The orders must be packed in assortments in full accordance with the order. Non Standard Assortments will not be accepted on normal conditions. However, in case of Non Standard Assortments we accept a maximum of 2% of the original order quantity against a discount of 50% on the agreed price. 64 stUpload Date: December 1 2008 SPOT CHECK CONTROL: NEW GUIDELINES FOR INVOICING PROCEDURE: If a mistake occurs in a standard assortment it will be categorized according to the size of the mistake. This will cause that the suppliers will be invoiced a minor or greater value according to the categorized (%) percentage of mistakes per box. See below percentage chart for calculation. The actual categorize is stated as bellow. Deficiency Definition: 1 or more pieces are missing in the Standard Assortment This is never accepted and a discount of 100% will be applicable at all times on the agreed price per box’s value. Categorize invoice percentage Definition: Total pieces in the box are correct, but sizes, colors or styles are not correct. Example: one size small is less in a box - but instead one size medium are replaced afterwards. Mistakes in Std. Assortments Plus the amount of mistakes per Box 1 mistake 50% of the box?s value 2 mistakes 75% of the box?s value 3 mistakes or more 100% of the box?s value NB: Mistakes in the Std. Assortments is not a part of the Non Std. Assortment agreement. Non Std. Assortment Agreement In case of Non Standard Assortments we accept a maximum of 2% of the original order quantity, against a discount of 50% on the agreed price. If the Non Standard Assortments exceeds the limit of 2% of the original order quantity. The above categorized invoice percentage becomes effective. 65 stUpload Date: December 1 2008 SALES SAMPLES Labeling: Samples must carry woven label, paperhanger and a label with “Made in” (French and English), “CA-number” (French and English) and quality (French and English). Please refer to sample order for reference numbers. The woven label should be placed as on our production. Please refer to the paragraph Labeling. The label with “Made in”, “CA-number” and quality should be placed as the care labels on the production. Please refer to the paragraph Care label. It is of very high importance that the paperhanger clearly states the following information: , Style name , Style number , Size , Color / Wash , Quality , Collection/ , “Sales sample” , Buyer / supplier code (the same as on the care label) Please note that for orders from Bestsellers Chinese buying offices the samples should also be marked with the reference number of the sub supplier. This number can be found on the order page. The suppliers name must not in any way be stated on labels, hangers etc. Packing: Each style must be packed and sent separately, unless any other agreement has been made with the buyer. In general we do not accept part shipments. The boxes must be clearly marked with a sticker on the side of the box with the following information: , Sales samples , Address , Brand , Attention person at the sample warehouse (See below list) , Style name , Sales order # (SO#) , Style # , Quantity , Supplier 66 stUpload Date: December 1 2008 Attention names per brand at Sample Warehouse: Jack&Jones Att: MORTEN ERIKSEN (INTELLIGENCE) / LOTTE EBSEN (PREMIUM) Vero Moda Att: ANN WÜRTZ & LISA BENDTSEN ONLY Att: JYTTE SKOVBJERG Selected Att: JASMINKA KOVACEVIC Object: Att: ANETTE LINDBJERG Name IT Att: LENE STICK Mama licious Att: LENE STICK PIECES Att: JASMINKA KOVACEVIC Outerfitters Nation Att: LENE STICK Max weight of any box must not exceed 16 kg. and the size of the box must match with the size of the content. The quality of the carton must be as earlier stated. (Please refer to the paragraph Cartons) Shipment and Delivery: Meeting / Office samples All Meeting / Office samples must be addressed to: Bestseller A/S Fredskovvej, Gate 1 7330 Brande Denmark Buyers name and department For VILA orders the production samples & sales samples must be addressed to: VILA A/S Storskovvej 20, Ormslev 8260 Viby J Denmark Buyer’s name Sales samples All Sales samples must be addressed to: Bestseller A/S Fredskovvej, Gate 1 7330 Brande Denmark Att: Name (see above list per brand) Sample warehouse 67 stUpload Date: December 1 2008 Samples shipping mark Below is an example of a Sales Sample: This has to apply for all SALES SAMPLES Below is an example of a Meeting / Office Sample: This has to apply for all MEETING / OFFICE SAMPLES 68 stUpload Date: December 1 2008 Documentation: Any sample order should be seen as a regular order, and the documentation should be made accordingly. Please make separate sample invoices for different departments. Please note that the shipment should enclose a Certificate of Origin if the amount exceeds 1000 DKK and an Export License if the category demands it. Please see below invoice example: Payment: Please note that Bestseller does not pay for sales samples unless an order is not placed for the specific style. The freight expenses are at the suppliers account. Sales samples are essential for our selling and any order placed is subject to receipt of sales samples in due time. Otherwise we feel free to cancel the order. INVOICE SALES SAMPLES 69 stUpload Date: December 1 2008 Note: This Pro forma Invoice does also exist in an excel format That way you can create the invoice directly in the specified format Please take contact to our Bestseller Offices from each origin’s 70 stUpload Date: December 1 2008 TRANSPORTATION Forwarders to use: Please obtain the list of forwarders to use from our forwarding department. You can also see the list under the headline Forwarders. Terms of delivery: All shipments are regulated by Inco terms 2000. Since we already have all shipments insured, terms including insurance paid by the supplier are never used. When agreed to send FCA air, this means FCA airport of loading (ex. FCA Hong Kong airport) even though the airport is not stated by us. Handover of goods: All shipments must be handed over to the forwarder as LCL. Containers including Bestseller goods should always be packed by our forwarders. We do not accept suppliers load and count containers. Destination of goods: All shipments are to be sent to Bestseller Denmark or Vila Denmark for Vila orders. When Norway is the final destination, please state, in Transit to Norway, on the consignment note. When sent by air the port of discharge must always be Billund, Denmark. Arrival of goods: It is the suppliers’ full responsibility that the goods arrive in Denmark on time. It is also the suppliers’ responsibility to check that the carrier arrives as scheduled. 71 stUpload Date: December 1 2008 Forwarders to be used when shipping bestseller goods: (Collection, Sales samples & Production samples) Prime Cargo: , Bangladesh , Cambodia , China & Hong kong , Egypt , India , Indonesia , Korea , Laos , Malaysia , Mauritius , Nepal , Philippines , Pakistan , Singapore , Sri Lanka , South Africa , Taiwan , Thailand , United Arab Emirates , Vietnam Worldtrans: , Bangladesh , China & Hong Kong , Indonesia , Singapore , Vietnam Leman: , Turkey (Balnak) DSV: , England , Egypt , Netherland , Turkey Alpi: , Italy , Turkey (Galata) 72 stUpload Date: December 1 2008 FORWARDERS List of forwarders: Below you will find a list of all the forwarders we use at Bestseller: BANGLADESH Prime Cargo: Dhaka Office: Expolanka Bangladesh Limited Medona Tower (7th Floor) 28 Mohakhali C/A Dhaka - 1212 Bangladesh Tel: 880 28827081 Fax: 880 2 8826277 Worldtrans: Dhaka Office: Magnum Cargo Ltd. rdHelena center (3 Floor) 95 New Eskaton Dhaka – 1000 Bangladesh Tel: 880 2 831 8369 / 880 2 933 5814 / 880 2 835 9034 Fax: 880 2 831 3378 CAMBODIA: Prime Cargo: Phnom Penh Office: Intra Co. No. 2 – 3 Street 118 Sangkat Phsar Thmey II Khan Doun Penh Phnom Penh Kingdom Of Cambodia Tel: 00855 23 211811 Fax: 00855 23 218578 Contact: Mrs. Ornanong Pakarat 73 stUpload Date: December 1 2008 CHINA: Worldtrans: Shanghai Office: Worldtrans Air-Sea Service LTD Room 808, Long Di Da Sha, 1088 Li Yang Road, Shanghai PR China Tel: 86-21-5666-5247 Fax: 86-21-6540-4123 E-mail: wtalsha@online.sh.cn Prime Cargo: Beijing Office: Prime Cargo A/S Beijing Office Rm 709, Tower C SOHO New Town, NO. 88 Jian Guo Road, Chao Yang District Beijing 100022 China Tel: 0086 10 85801458 Fax: 0086 10 85801459 Contact: Helen Liang Qingdao Office: Prime Cargo A/S Qingdao Office Room 1718, 17th Floor Tower A World Trade Center No. 6 Hong Kong Mid Road Qingdao Shandong Province China Tel: 0086 532 591806 Fax: 0086 532 5918061 Shanghai office: Prime cargo Rep. Office Rm. 2908 Nanzheng Building 580 74 stUpload Date: December 1 2008 Nanjing West Rd. Shanghai 200041 P.R. China Tel: 0086 21 52340098 Fax: 0086 21 52340038 Shenzhen Office: Prime Cargo (H.K) LTD Shenzhen Branch Office Room 607 Oriental Plaza 1072 Jianshe Road Shenzhen China Xiamen Office: Prime Cargo Ltd. Xiamen Office Rm. 1207?, 12/F The Bank Centre No. 189 Niahe Road, Xiamen Fujian P.R China Tel: 0086 592 239481 Fax: 0086 592 2394808 DENMARK: Prime Cargo: Head Office (Kolding): Prime Cargo A/S Profilvej 4 6000 Kolding Tel: 0045 76 32 18 88 Fax: 0045 76 32 18 89 Copenhagen office: Prime Cargo A/S Hørskætten 10 -12 75 stUpload Date: December 1 2008 2330 Tåstrup Tel: 0045 70 20 85 88 Fax: 0045 70 20 85 89 Worldtrans: Head Office (Vejle) Worldtrans A/S Skomagervej 13 C DK-7100 Vejle Klamsagervej 16 DK-8230 Aabyhøj Tel: 0045 79 43 43 43 Fax: 0045 79 43 43 44 Alpi: Head Office (Herning) Vejlevej 5 Postboks 250 DK-7400 Herning Tel.: 0045 97 21 21 66 Fax: 0045 97 21 51 66 Leman: Head Office Søren Frichs Vej 3 DK-8000 Århus C Danmark Tel.: 0045 70 33 70 33 Fax 1: 0045 86 75 47 20 Fax 2: 0045 86 75 47 29 DSV: Head Office Kornmarksvej 1 Postboks 318 DK-2605 Brøndby Tel: 0045 43 20 30 40 Fax: 0045 43 20 30 41 Nokiavej 30 Lund DK-8700 Horsens Denmark 76 stUpload Date: December 1 2008 Tel: 0045 79 29 70 00 Fax: ++45 76 27 74 00 ENGLAND: DSV: DSV Transport Ltd. Kingsbury Link, Trinity Road Piccadilly, Tamworth B78 2EX Staffordshire Contact person: Sam Luckman Phone: +44 - (0)1827 871 288 EGYPT: DSV UNISAS INTERNATIONAL 39 El Hegaz St. Mohandessen - Giza - Egypt Tel & Fax: +20 2 (3461815 -3031228 -3021524 -3462580) Mervat Ghoniem Sea Freight Manager Prime Cargo Prime Cargo Egypt Ltd. 01 Haeit El Meena St, Square 1323, 1st Floor, El Nozha El Gadida, Cairo - Egypt. Tel.: +20 2 26 21 10 53 Cell: +20 10 444 5425 Noha Galal – Managing Director Phone: +2 02 262 11 053 Mobile: +2 010 444 5425 E-mail: nohgal@primecargoegypt.com Ahmed Hagras – Clearance Department Phone: +2 02 262 11 053 Mobile: +2 012 055 1170 E-mail: ahmhag@primecargoegypt.com Yara Helmy – Air/Sea - Export 77 stUpload Date: December 1 2008 Phone: +2 02 262 11 053 Mobile: +2 010 7373 228 E-mail: yarhel@primecargoegypt.com HONG KONG: Worldtrans: Hong Kong Office: Worldtrans Air-Sea Service LTD Room 701-702A, Hing Wah Centre 84 Tokwawan Road Kowloon Hong Kong Telephone: Sales & Administration: 852 - 2247 333 Air Operation: 852 - 2247 3288 Sea Operation: 852 - 2247 3288 Customer Service: 852 - 247 3368 Fax: Inquiries: 852 - 2764 2135 Air Operation: 852 - 2363 9712 Sea Operation: 852 - 2176 4534 Manging Director: Stephen Ho General Manager /Sea freight Director: Ivan Chan E-mail: general@worldtrans.com.hk Prime Cargo: Hong Kong Office: Prime Cargo (H.K) Ltd. Room 820, 8th Floor, Nam Fung Commercial Center 19 Lam Lok Street Kowloon Bay Kowloon Hong Kong Tel: 852 27 56 68 00 Fax: 852 27 56 63 96 INDIA: 78 stUpload Date: December 1 2008 Prime Cargo: Prime Logistic (India) PVT. LTD C7O Expo Freight PVT LTD 309 Prestige Terminus Building III Floor Airport Exit Road Konena Agrahara Bangalore - 560 017 Tel: 0091 80 522 539 Fax: 0091 80 522 0227 Contact: Mr Arun Bombay Office: Expo Freight (Pvt.) Ltd. 103, Sai Pooja Apartment 183 Sahar Village J.B. Nagar, Om Nagar Andheri (East) India Tel: 0091 22 2831 334 Fax: 0091 22 28 31 3509 Chennai Office: Prime Logistic Pvt. c/o Expo Freight Pvt. Ltd. 29 Josier Street Nungambakkam Channai - 600 034 Tel: 0091 44 822 3458 Fax: 0091 44 822 3463 Delhi Office: Prime Logistic (India) Pvt. Ltd. c/o Expo Freight PVt. Ltd A-113, Road No. 2 Mahipalpur Extn. National Highway 8 New Delhi - 110037 Tel: 0091 11 2678 282 Fax: 0091 11 2678 2829 79 stUpload Date: December 1 2008 INDONESIA: Worldtrans: Jakarta Office: Worldtrans Air-Sea PTE LTD Office address: Gedung Pekaka 8th Floor JL. Angkasa Block 9, Kav 6 Kota Bru Banda - Jakarta 10720 Tel: 62-21 654 0401 / 02 / 03 Fax: 62-21 654 0406 Operation Manager: Nancy Khuang Customer Service: Dewi Handayani Accountant: Yuliana Chen Marketing Executive: Doneri Putra Marketing Executive: Ci Ci Prime Cargo: Prime Cargo c/o K.P.L.J1.R.E Martadinata No. 8 Block B 3 - 4 Jakarta Indonesia Tel: 0062 21 6916 313 Fax: 0062 21 6911 229 ITALY: Alpi: Reggio Emilia Office: Albini & Pitigliani Via Zara 1 I - 20096 Pioltello ( Milano) Tel: (02) 95 02 51 Fax: (02) 92 160 855 Serve zipcode 10000 - 20999 Prato Office: Albini & Pitigliani Viale G. Marconi 46 80 stUpload Date: December 1 2008 I - 59100 (Prato) Tel: (0574) 5730 Fax: (0574) 591 286 Serve zipcode 50000 -59999 KOREA: Prime Cargo: Seoul Office: Prime Cargo Co., Ltd # 485-10, Seokyo-dong Mapo-Gu, Seoul Korea Tel: 0082 2 773 1666 (Rep) Fax: 0082 2 773 8554 or 323 8345 Contacts: David Kim – Director of Sales and Operation Eunju Cho – Ocean Export Operation Jullia Seo – Air Export operation Seung Yi Mun – Air/Ocean Import Operation LAOS: Prime Cargo: Vientiane Office: Societe Mixte De Transport 17 Sisangvone Road BP 4237 Ban Hongke Vientiane Lao PDR Tel: 00856 21 417051-55 Fax: 00856 21 417056 Contact: Mr. Khampheng Vongkhanty MALAYSIA: Prime Cargo: Penang Office: 81 stUpload Date: December 1 2008 Aeroocean Transport SDN. BHD 17-D 2nd Floor Taman Seafieid Jaya Jaian Usj 10/D 47620 Petaling Jaya Seiangor Darul Ehsan Malaysia Tel: 00603 3732 2668 Fax: 00603 5632 2655 MAURITIUS: Prime Cargo: Port Louis Office: Expolanka Freight Limited Room 302, 3rd Floor KL Centre CNR Abattoir & Olivier Street Port Louis Mauritius Tel: 230 240 2194 74696/8643 Fax: 230 240 1456 NEPAL: Prime Cargo: Katmandu Office: Expolanka Freight Nepal Ltd. Tinkune, Near Air Cargo Complex Katmandu – 34, Nepal Tel: 00977 1 4499676 Fax: 00977 1 4479436 NETHERLAND: 82 stUpload Date: December 1 2008 DSV: Columbusweg 10 nl-5928 venlo Tel: 0031 773247741 Maya Beurskens PHILIPPINES: Prime Cargo: Manila Office: T.H.I Phils. Corp. 4th Floor 2301 Taft Ave. Pasay City Philippines Tel: 632 5104514-17 Fax: 632 5513639 PAKISTAN: Prime Cargo: Karachi Office: Expolanka Pakistan Private Ltd. 50 H Biock 6 Tel: 0092 21 4538 080 Fax: 0092 21 4549 515 Contact: Mr. Hateem SINGAPORE: Worldtrans: Singapore Office: Worldtrans Air-Sea Services PTE LTD Office address: 9 Airline Road, CAB-D, #04-27, Singapore 819827 Mailing address: 83 stUpload Date: December 1 2008 Changi Airfreight Centre, P.O Box 905, Singapore 918114 Tel: 65-6542-4457 Fax: 65-6545-7462 E-mail: info@worldtrans.com.sg Branch Manager: Louie Cheng Assistant Sales Manager: Larry Yiap Ocean Freight Manager: Marc Bong Airfreight Assistant Manager: Jack Chong Accounts Manageress: Connie Phoon Prime Cargo: BALtrans Freight Pte Ltd. 7 Airline Road 04-05 Cargo Agents Building E Singapore 819834 Tel: 0065 6545 1807 Fax: 0065 6542 4648 SRI LANKA: Prime Cargo: Colombo Office: Expolanka Freight Ltd. No. 10, Milepost Avenue Colombo 00300 Sri Lanka Tel: 0094 1 5751 69 Fax: 0094 1 5741 13 E-mail: expolnk@expofrt.lanka.net SOUTH AFRICA: Prime Cargo: Johannesburg Office: Expolanka Freight (Pty) Ltd. No. 9, Sim Road, Pomona 84 stUpload Date: December 1 2008 1619, P.O Box 3964 Kempton Park 1620 Johannesburg Sourth Africa Tel: 0027 011396 2854 (Multiple lines) Mobile: 0027 082 490 5504 TAIWAN: Prime Cargo: Taipei Office: Through Transport Ltd. 8th Floor No. 94 Chien Kuo N. Road Section 2 Taipei Taiwan Tel: 00886 2 25028003 Fax: 00886 2 25013299 RTG Logistics Ltd. 6/F No. 14, Lane 345, Yangkuang St. Nei Hu 114, Taipei Taiwan Tel: 00886 2 26593344 Fax: 00886 2 26598673 THAILAND: Prime Cargo: Bangkok Office: Mass Transport Express Co. Ltd 1091/187 Siam city Trade Centre New Petchburi Road Bangkok 10400 Thailand Tel: 0066 2254 8552 / 2254 9957 / 60 Fax: 0066 2254 8556 85 stUpload Date: December 1 2008 TURKEY: DSV: Istanbul office: (Frans maas) Uluslararas? Kara Ta??ma ??leri Organizatörlü?ü A.?. Merkez Mah.Ziya Gökalp Cad. No:10 K?raç - Büyükçekmece ?stanbul – Türkiye +90 212 886 10 30 Phone Ext: 138 +90 212 886 26 77 Telefax +90 539 689 39 59 Mobile Contact person: Hasan YE??LYURT hasan.yesilyurt@tr.dsv.com www.dsv.com Izmir office: Kara Tasimacilik ve Lojistik Cözümler Kibris Sehitleri Cad. No. 134/1 Kenet Is Merkezi 6/606 ALSANCAK - IZMIR / TURKEY +90 232 463 71 97 Phone Ext: 13 +90 232 464 70 57 Telefax Contact person: Özden ÜSÜMEZ ozden.usumez@tr.dsv.com www.dsv.com Alpi: Istanbul Office: (Galata) Galata Tasimacilik Ve Ticaret A.S / ALPI Inönu Caddesi Zafer Tunaya Sok. Günüssuyu IS Merk. Mo. 14 Kat. 1 80090 Gümüssuyu/ Istanbul Taksim/Istanbul Tel: 0090 212 249 56 46 phx Fax: 0090 212 249 62 99 Web Site: E-mail: galata@galpi.com.tr 86 stUpload Date: December 1 2008 Leman: Istanbul Office: (Balnak) Balnak Nakliyat ve Lojistik Dereboyu Cad. No. 54 TR-34660 Halkali - Istanbul Imp: Emel Ogur Exp: Baris Talay Tlf: 0090 212 698 0001 Fax: 0090 212 698 1090 Izmir Office: Balnak Nakliyat ve Lojistik Hizmetleri Ticaret A.S. 1456 Sokak No. 8 Berrin Aksoy Is Merkezi Kat. 3, Daire 7-8-9 TR-35220 Alsancak - Izmir Imp: Osman Kahraman Exp: Tolga Palabiyik Tlf: 0090 232 463 4944 Fax: 0090 223 421 9879 Bursa Office: Balnak Nakliyat ve Lojistik Hizmetleri Ticaret A.S. Fethiye Mah. Sanayi Cad, No. 327 Solukcu IS Merkezi Kat. 3, Daire 6 TR-16140 Bursa Imp: Cigdem Aritmac Exp: Tansel Akbulut Tlf: 0090 224 242 3344 Fax: 0090 224 242 3346 UNITED ARAB EMIRATES: Prime Cargo: Dubai Office: Flying Carpet Tourism & Cargo Fairways Building, 1st floor F-106 Al Qarhood 87 stUpload Date: December 1 2008 Dubai - U.A.E. Tel: 971 4 2822268 Fax: 971 4 2821833 / 2826429 VIETNAM: Worldtrans: Hong Kong Worldtrans Air-Sea Service Ltd. Room 701-703A, Hing Wah Centre 84 Tokwawan Road, Kowloon, Hong Kong Tel: +852 2764 2118 Fax: +852 2764 2135 Contact: Desmond Chan – sales@worldtrans.com.hk Gary Tong – sea-air@worldtrans.com.hk Direct tel: +852 2247 3361 Fax: +852 2764 2135 Prime Cargo: Hanoi Office: Prime Cargo Co. Ltd. 181 Dong Kim Nguu street Hai ba trung District, Hanoi Vietnam Tel: 0084 4 98 71000 Fax: 0084 4 9872259 Ho Chi Minh City Office: Prime Cargo Co. Ltd. 206/1 Nam Ky Khoi Nghia District 3 Ho Chi Minh City Vietnam Tel: 0084 8 9330798 Fax: 0084 8 9330797 88