PAGE[键入文字]《饭店英语听说》期中考试笔试卷单项选择
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（每题3分，共30分）Theword“reservation”equalsto（）.A.serviceB.bookC.investmentD.settlethebill2.“doubleroom”is（）. A.单人间B.
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间（配两张单人床）C.双人间（配一张双人床）D.三人间3.IDcardis（）.A、登记卡B、房卡C、信用卡D、身份证4.“walk-inguest”means（）. A.没有提前预定房间的客人B.走着的客人C.走着进来的客人D.入住的客人5.Theword“deposit”inourbookrefersto（）. A.存钱B.押金C.取钱D.维修6.DDDmeans（）A.国内直拨电话B.国际直拨电话C.省内长途电话D.国内长途电话7.Anoperatoroffersthebelowservicesexcept（）.A.bookaroomB.givedirectionC.transferphonecallsD.makewake-upcalls8.Whichdepartmentshowstheserviceofahotel（）.A.roomreservationB.frontdeskC.housekeepingD.conciergeservice9.Thephrase“laundryservice”means（）..A.客房服务B.叫餐服务C.洗衣服务D.叫醒服务10.Whatshouldthereservationclerksaysfirstwhenhe/sheanswersthephone?()A.Reservations,mayIhelpyou?B.Welcometoourhotel.C.pleasecometoourhotelD.Pleaseenjoyyourstay.多选题（每题4分，共40分。多选、少选、漏选均不得分）1.Inwhichwayscantheguestsmakeareservation?（）A.facetofacetalkingB.byphoneC.bymailD.byfax2.Asanoperator,youshouldbe（）A.patientB.friendlyC.helpfulD.polite3.Theconcierge’sdutiesinclude().A.carryluggageBbookticketsC.booktaxisD.bookrooms4.Whenaguestcheckin,heshouldshow（）.A.IDcardB.passportC.creditcardD.namecard5.Whichhavethesamemeaning?（）A.roomcardB.roomkeyC.keycardD.creditcard6.Asanoperator,youshould/can（）.A.bepatientandpoliteB.begoodatmathC.begoodatEnglishandMandarinD.drive7.Inwhatwaystheguestscanusuallypaytheirhotelbills?（）A.bycreditcardB.byVisacardC.bycashD.bymail8.Wherecanaguestcheckin?（）A.frontdeskB.caféC.conventionD.receptiondeskofexecutivefloor9.Ahotelreservationlistincludes()A.nameB.departuretimeC.arrivaltimeD.phonenumber10.Anoperatorisresponsiblefor（）A.providingadvisoryserviceB.transferringphonecallsC.check-inandcheck-outD.respondingtofirealarms三、根据提问或要求选择应答语（每题3分，共10分）1.MayIseeyourpassportplease?（ ）2.CouldIpaybycreditcard?（ ）3.MayIknowyourdeparturetime?（ ）4.Haveyoumadeanyreservation?（ ）5.Whatkindofroomwouldyoulike?（ ）6.Doyouhaveanyspecialrequests?（ ）7.WhereshouldIputyourluggage?（ ）8.I’dliketocallMr.GreeninRoom1224.（ ）9.HowcanImakeaphonecalldirectlyfrommyroom?（ ）10.I’dliketohaveawake-upcalltomorrowmorning.（ ）A.I’mafraidnot.B.Perhaps10:00.C.Hereyouare.D.Certainly,sir.Anywhere,please.F.DDDorIDD?Atwhattime,madam?H.Yes,Imusthaveanon-smokingroom.PleasewaitamomentandIwillchecktheroomavailability.I’lltransferyourcall.Holdon,please!Pleasecallmeagainifyouneedanyhelp.I’dliketohaveasingleroomwithbreakfast.
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