UnitOneMakingReservations*Leading-inFormosthotels,ReservationisadepartmentseparatefromtheFrontDesk.Thereservationistisresponsibleforreceivingandprocessingreservationsforaccommodations.Itmaybethefirstcontactthatthehotelcouldmakewiththeguestsanditwillleaveanimportantimpressiononthecustomers.Thinkcarefullyandtrytoanswerthefollowingquestions: Usuallyhowmanytypesofroomsarethereinahotel? Whatdoesareservationcallinclude?***TeachingObjectivesandRequirementsTohaveagoodcommandoforalEnglishofReservations.Tomasterworkingproceduresforroomreservations.Togetacquaintedwithreservationist’sjobandsometermsonmakingreservationsTobeabletocompletethereservationform**Tocompleteareservationform,youneedtoknow:ThenameoftheguestTimeofarrivalanddepartureTheaddressoftheguestThetelephonenumberoftheguestTheroomtypethattheguestrequiresThecorrespondingratefortheroom*Useful
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s&Expressions*HolidayInn假日酒店AdvanceReservation预订部reservationist预定处值班员singleroom单人间standardroom
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间UsefulWords&Phrases*UsefulWords&Phrasesdailyrate常价，普通价specialrate特价，优惠价roomavailability客房预订情况deposit押金bookingrecord预定
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*UsefulWords&Phrasesfullybooked房间预订满了incase以防万一off-season淡季peak-season旺季minimumprice最低价maximumprice最高价*UsefulExpressions Can/MayIhelpyou?2.Justamomentplease,I’llputyouthroughtotheFrontDesk.3.HowmanynightsshouldIbookitfor?4.Couldyougivemeyournameplease?*5.Ihavejustconfirmedonesingleroomwithbreakfastforyou.6.Couldyoupleaseconfirmyourbookinginwritingassoonaspossible?7.Wouldyoulikeustoputyouonourwaitinglistandcallyouincasewehaveacancellation?* 8.CouldIrecommendanotherhotelthatisnotfull?9.Holdthelineplease,Iwillputyouthroughrightnow.10.Wherewouldyouratherliketobe,inthedowntownorinthesuburbs?11.Amoderatesingleroomatthemomentwouldrunyoubetween$35and$55.*ExercisesTripleroomExercises*Doubleroom*Twinroom*ExerciseSingleroom*Suite*Juniorsuite*Familyroom*Connectingroom*Loungeorparlor*Duplex*Functionroom*人们以不同的方式预定房间，有的给饭店写信预定，有的亲自去饭店预定或给饭店打电话预定（不过用电话预定房间的客人通常得补寄一份书面的确认)。还有人发电报预定。 Peoplemakereservationsindifferentways—somesendreservationletterstothehotel.Othersgodirectlytothehoteltobooktheirroomsorcallthehoteltomakereservations(butfortheguestswhomakereservationbytelephone,theyusuallyneedtoconfirmtheirbookingsinwriting).Stillotherstelegraphthehotelforrooms.Translations* 近来饭店预订业务有一项新的发展，那就是建立电脑控制的预定网络，把联号饭店的各个分号连接起来，还可以跟航空公司的机座预定系统及一些重要旅行社的办公室的计算机终端连接起来，这一新发展极大地便利了顾客的预订手续。 Arecentdevelopmentinthehoteladvancereservationsbusinessistheintroductionofacomputerizedreservationnetworklinkingthedifferenthotelsinahotelchainwitheachother,withmajorairlineseatreservationsystemsandwiththecomputerterminalsintheofficesofimportanttravelagencies.Thustheguest’sreservationisfacilitatedgreatly. * 接到预定请求后，预订员要首先检查一下饭店的预订情况，看看在客人指定的日期里，店方有无空房。如果店方能接受客人的预定，预订员就要填写一份预订单，并把有关情况记载在预定日志中。Whenareservationistreceivesabookingrequest,he/shefirstchecksthehotel’sbookingrecordtoseeifthehotelhasanyvacantroomsduringthespecifiedperiod.Ifthehotelisabletoacceptthereservation,thereservationistwouldfilloutareservationformandrecordthereservationinthereservationdiary.***
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