礼宾部行李员岗位职责一、岗位名称:礼宾部行李员二、报告上级:礼宾部领班三、督导下级:无四、联系岗位:总台、客房五、职责提要:热情周到地为客人搬运行李,向客人介绍店内设施与服务项目。提供寄存行李服务,回答客人问题,帮助寻人,办理委托代办和分发邮件。ProtocolgroupdutyluggageFirst,jobtitle:LuggageConciergeGroupMembersSecond,reportingahigherlevel:theProtocolGroupCaptainThird,thelowersteering:NoFourth,contactpositions:FrontDesk,RoomsV.Summaryfunctions:thewarmhospitalityforguestscarryingluggage,briefedtheguestsontherestaurantfacilitiesandservices.Luggagestorageserviceprovidedtoanswerthequestionofthegueststohelpsearch,theprocessinganddistributionofmailagentcommission具体职责:1、工作时保持正确的仪
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,服务用语要符合度假村要求,要严格按程序工作。2、对客人应礼貌问候,并为客人引路,至总台登记,然后将客人送至客房,将其行李放在行李架上,介绍房内设施,最后有礼貌地道别。3、对团队行李应严格按程序进行装卸、收取与运送,认真填写各种行李单。4、保管客人临时寄存的行李。5、为来访者寻找要找的人,完成客人委托代办事项(如邮件、购物等等。6、将各种物件、报纸、邮件按客人和店内部门进行分类,然后按有关程序递送。7、负责客人留言单的交送。8、协助客人包裹、行李的搬运。9、负责度假村大厅各种告示牌的更新工作。10、注意大厅内的整洁与安全,发现问题及时反馈至有关部门。11、完成领班交给的任务,听从其安排,接受其监督。12、严格遵守度假村有关规章
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,执行外事纪律。Specificduties:1,worktomaintainthecorrectappearanceoftheinstrument,toregulatebehavior,languageservicestomeettheVillagerequirements,itisnecessarytoworkinstrictaccordancewiththeprocedure.2,theguestsshouldbepolitegreetings,andleadthewayforthegueststotheregistrationdesk,andthenthegueststotherooms,theirluggageontherackontheroomfacilities,andfinallysaygoodbyepolitely.3,ontheteamshouldbeinstrictaccordancewithluggageloadingandunloadingprocedures,andthedeliverycharge,single-fillavarietyofluggage.4,temporarycustodyoftheguestsluggagestorage.5,forvisitorslookingtofindpeoplewhocommissionedtheagencytocompletetheguestsmatters(suchase-mail,shopping,etc..6,willbeavarietyofobjects,newspapers,e-mailbytheguestsandin-storedepartmentstoclassify,andthentransmittedinaccordancewiththerelevantprocedures.7,isresponsiblefortheguestsofthedeliveryofasinglemessage.8,toassistguestsparcels,baggagehandling.9,VillageHallisresponsibleforavarietyofupdatingsigns.10,payattentiontothecleanlinessofthehallandsecurity,foundthattimelyfeedbacktorelevantdepartments.11,completedthetaskoftheforeman,listentohisarrangementsandaccepttheiroversight.12,strictcompliancewiththeVillageoftherulesandregulations,theimplementationoftheforeignaffairsdiscipline
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