《商务英语》培训资料1

Pleased to meet you! 1 What do business people usually do when they meet for the first time? ? 交换名片 ? 握手 ? 互相鞠躬 ? 谈论一个无关紧要的话 题 快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题 ? 马上进入正题 ? 互递香烟 ? 一起喝一杯 ? 一块吃顿饭 2 Now let’s listen to two conversations where people are meeting for the first time. Please tick the questions you hear. l How are you? (  ) l How’s it going? (  ) l How was your journey? (  ) l Did you have a good journey? (  ) l Did you manage to find us all right? (  ) l Did you have any difficulty finding the office? (  ) l Is this your first visit to Paris? (  ) l Have you been here before? (  ) l Would you like something to eat? (  ) l Have you had lunch? (  ) 3 Look at these phrases which you can use when meeting someone on business. Receptionist: Good morning. Are you Mr. Brown? Hello, Mr. Brown, my name’s Sam Allen. Pleased to meet you. Mrs. Green will be back in a few minutes. Would you like to sit down? Can I take your coat? Can I get you something to drink? Would you like some coffee or tea? How do you like your coffee? Visitor: Good morning, yes, I’m Tony Brown. I have an appointment with Mrs. Green. Nice to meet you, Sam. Do call me Tony. Thank you. That’s very kind of you. Coffee would be nice, please. Black/white please, no sugar/two sugars.   You are Kim Wilson. What can you say to Mr. Jones in this conversation? You: Oh, good afternoon, are you Mr. Jones? Mr. Jones: Yes, good afternoon. I’m here to see Kim Wilson. You: ____________________________ (That’s you!) Mr. Jones: It’s nice to meet you too, Kim. You: ________________ (Welcome him, offer a seat.) Mr. Jones: Oh, yeah, thanks. You: _______________________ (Offer him a drink.) Mr. Jones: Oh, yes, please, could I have some coffee? You: ____________ (Does he want something to eat?) Mr. Jones: No, no thanks. I’m all right. I had lunch on the plane. You: ____________________ (Ask about his journey.) Mr. Jones: Oh, you know, not too bad … 4 Reading Polycaracas: A Venezuelan company. It is located in Caracas and employs 230 people. It manufactures fiberglass resins used to make the hulls and decks of sailing boats. Managing director—Manuel Ortega Receptionist—Marisol Fuentes Florida Marine: An American company which makes boats. It is based in Miami and has 250 employees. Chief Executive Officer—Jim Prior Purchasing Manager—Michelle Henderson A few minutes later Manuel Ortega arrived. Listen to the conversation and then choose the correct answers. ? The visitors were late because…. A) they stopped for breakfast B) it was a long way to Polycaracas C) of a previous meeting ? Manuel Ortega….. A) invites them to lunch at twelve B) has a lunch appointment C) is late for an appointment ? Manuel Ortega offers coffee and ….. A) both visitors accept B) Michelle Henderson wants mineral water C) Jim Prior accepts. Listen to the recording again and fill in the missing words. Ortega:  Mr. Prior? ……………..you do. Prior:    …………meet you, Mr. Ortega. Prior:  ……me …………..our Purchasing Manager, Michelle Henderson. Ortega:  I’m ………you, Ms. Henderson. Ortega:  Well, …..….you ……....coffee before we start? 5 Imagine that you are attending a conference and want to get to know some fellow-delegates. You’ll be role-playing meeting them for the first time. --- Then discuss: A) How did you get better at meeting people for the first time? B) What would you do differently next time? C) How are real-life meetings different from the role play? What do you do? 1 Please read the table and fill the blanks. l Judith Zhang works as Personal Assistant. l Paul Yang ________ the financial ________. l Jane Lee _______ ________ the Personnel Director. l Two secretaries _________ __________ Daniel Yu in the __________ Department. l Alice Gao __________ to the Managing Director. l Michael Zhao ___________ __________ ________ the Production Department. l Hilary Zhou _________ in the _______ Department. l Paul Yang looks _______ the ________ Department. 2. Listen to Charles and Peter talking about their work. Fill the blanks in the summaries below. Charles Cotton is Chief ___________ Officer of Virata, a software and semi-conductor company. The company’s ________ Office is in California and employs _________ people in different locations around the world. His job is satisfying because the company has been _________, and it’s exciting to see the way they are helping to change the nature of communications in the __________.   Peter Callaghan is a “company _________”. His job is to help unsuccessful companies to make a profit. He does this by encouraging the people in the company to __________ their attitudes and this leads to a change in the success of the company. But not every _________ can do this. He has a saying: “If you can’t change the people, you have to ________ the people” –and employees who won’t change, lose their __________.   Listen to Charles and Peter describing a typical day. Answer the questions by writing C for Charles or P for Peter next to each one.