Business English

E-mails From e.lee@bilder.com To tobias.schmidt@schneemans.de Dear Mr Schmidt I would like to invite you to dinner after you visit our company next week, if you have time. Our managing director, Alison McDermott, will also come. I will book a table at an Italian restaurant, Via Venezia, for 8 p.m. on Tuesday evening. The restaurant is next to your hotel in Barchester Road. I hope you can join us, please can you let me know this week. Best wishes / Best regards Emily Lee Emily Lee – Head of PR Bilder Construction PLC Box 62 London W1 From e.lee@bilder.com To s.carpenter@bilder.com Hi / Hello, Sally I made an interesting contact at the seminar last week. Pablo Almeira is in charge of Research and Development at Rozlin Electronix in Seville. He is very interested in our new training software and wants you to contact him. Here is his e-mail address: Pablo.almeira@rozlex.com Hope he’s useful for you! CU / Regards Emily cc: mail for: Tom Hunt Subject: Friday’s meeting From: Harry King at MHATG_HSN_MACO1 To: Tom.hunt@promoworld.com cc: mary.fowler@audiovision.com bcc: Claudia.stahnke@audiovision.com Tom Just to confirm that we will be able to attend the meeting next Friday. I’ll be with our Sales Director, Mary Fowler. Harry Telephone Message Telephone Message To: Danny Randall Name of caller: Brett Sinclair Date: 7th April Time: 10:15 a.m. Message: Meeting place with Adriana changed from Grappa’s to Café Continental. Be there at 9:00 p.m. Action: Call back if problems 01499 720 7743 Signed: Frank Churchill Lists Team building activities for new project By Done 1 Organize kick-off meeting and dinner in hotel 3/3 √ 2 Weekend Skiing trip 15/3 √ 3 2-days team building seminar 2-3/4 4 Move team members to same office away from headquarters 7/4 5 Every team member should have a project team partner 4/7 Faxes MVV Travel Agents Fax Transmission To Suni Tapeer, PLC Logistics From Kelly Peep Date 5 April 2008 Subject Flight to Tokyo Fax no. +44 20 7697 6980 Tel no. +44 20 8587 4064 Fax no. +44 20 8587 4065 Pages (including this page) 1 This is to confirm the details of your flight to Tokyo next week on April 12th. Flight: JAL674 From: London Heathrow Terminal 3. Departure: 11:45 a.m. Please check in 90 minutes before departure. Arrival: 18:00 Narita, Tokyo. Return: JAL672 April 17th 6:30 p.m. Please re-confirm 72 hours before departure. Price: €450 I have posted the tickets to your office. Regards / Yours sincerely / Yours faithfully Kelly Peep Kelly Peep Office manager FALCON HOTELS FAX TO Alice Wong Fax No 00 852 7514 392 FROM Zofia Nadstoga, Fax No 020 7945 2647 Reservations Dept. Falcon Hotels Date 5 July No of pages (including this) 1 Dear Mr Wong This is to confirm your booking for a single room from 20 July to 27 July inclusive at a rate of ₤150.00 per night (excluding sales tax). As requested, You we will hold your room until midnight on the day of your arrival. We look forward to meeting you shortly. Yours sincerely Zofia Nadstoga Zofia Nadstoga Reservation Manager Memos Memo To: Carlos Divietro Vice President, HR From: Francesca Stein Manager, HR Date: July 15th 2008 Subject: Overtime Following a meeting yesterday afternoon with the workers’ Council we have come to an agreement about employee overtime. 1 Employee can work a maximum of 30 hours overtime per month. 2 Employee can work a maximum of 10 hours per day. 3 Employee can choose to be paid for overtime or be given holiday. FS (Initials or signature) MEMO To: All department heads From: Patricia Marchand, General Manager Date: 18 April Subject: Visit of German agent Please note that Katya Schmidt, our German agent, will be visiting the company on Friday, 26 April. There will be a meeting on that day at 11.30am in the boardroom, which you should all attend. Ms Schmidt will be presenting her marketing plan for extending sales in the German market. If you wish to join us for lunch at a local restaurant, please let me know as soon as possible. PM Agendas Management meeting AGENDA Date: 1 March Time: 14.00 Venue: Room 23M, Shaw House 1 Complaints about reception staff. 2 New brochure. 3 Price list for next year. 4 New product presentation. 5 A.O.B. Action minutes Minutes of the management meeting Date: 1 March, 14.00 Venue: Room 23M, Shaw House Present: Chris Glover, Bill Brace, Gill Winstanley, Iowan Pawlowska, Gareth Massey 1 Guidelines for reception staff Following recent complaints about the attitude and professionalism of the reception staff, we all agree that it is essential to produce a set of written guidelines. The human resources department will also arrange additional customer service training to take place over the next two months. 2 New brochure The Marketing Department is speaking to all senior managers about this on an individual basis. A draft brochure will be circulated so that it can be approved and sent to the printers by 15 March to be ready for next month’s trade fair. 3 Price list We agree that our new prices this year will be contained in a separate booklet, rather than as part of the New Product Brochure. An updated list is being compiled. 4 New product presentation A presentation to the sales team is being given on 11 March to familiarize all sales representatives with our new products. Individual meetings with team members will be arranged so that everyone is fully briefed for next month’s trade fair. Next Meeting: 18 March, 11.00am Venue: To be confirmed Subject: New office equipment Date: 19 April 2008 Participants: JS, KG, EdeG, CBM, DG Agenda Item Decision Reason Action 1 Change computer supplier Agreed Present supplier too expensive CBM to check companies by 15/5 2 New chairs Agreed Staff have back problems JS to buy by 15/5 3 Take out walls Not Agreed Difficult to work; too much noise from colleagues None 4 Install coffee bar on 6th floor Agreed Improve communication and atmosphere DG to check costs by 15/5 Notices AURIC BANK CUSTOMER NOTICE This branch will be closed until 10.30am on Tuesday 7 November for staff training. We apologize in advance for any inconvenience caused. Antonia Valdes Branch Manager 2 November Short product descriptions GVC home movie system Digital MiniDV Camcorder with Nylon Carrier and 60-minute cassette 6.4 cm LCD color monitor 700x digital zoom and digital color night scope for color pictures in the dark Long play function and digital picture stabilizer Bianca Toothpaste Wake up with Bianca! Bianca Toothpaste is made of refreshing mixture of peppermint and eucalyptus, leaving your mouth clean, fresh and ready to start the day. Short company profiles Basle Banking Services Our mission Basle Banking Services (BBS) is the main provider of solutions in the market for business-to-business financial services. We want to be the number 1 partner for your business. Our Services BBS offers a wide range of services, including sales and investment financing, fund management and insurance. Benefits for our Customers With our customers we want to create growth. To do this we: Connect industry and technology know-how with the financial markets. Offer new financial products and solutions, which we develop together with our customers. Give fast and friendly support. Letters Tilly’s Trinkets Ltd 62 Wardour Street London WC1 Ms Jing Pent 36 Hersham Rd Alton-on-Thames Surrey KT13JR 3 May 3008 Dear Ms Peng Re: Job application We are pleased to inform you that you have been successful in your application for the position of secretary to the managing director at Tilly’s Trinkets. As agreed in the interview, we would like you to start on 1 October in our Wardour Street office. Your starting salary will be ₤20,000 per annum. You can take 20 days annual leave. Please sign and return a copy of the contract enclosed to confirm acceptance of this offer. We look forward to hearing from you soon. Yours sincerely / Yours faithfully Karen Gilbert Karen Gilbert HR Manager Enc. Contract Cc: Elaine de Groove Managing Director FAR EASTERN AIRWAYS COMPANY LIMITED Regent House, 5th Floor, 12/16 Haymarket, London W1V 5BX Administration: 020 7285 9981 Reservations: 020 7564 0930 Fax: 020 7285 9984 Mr Roberto Garcia Universal Imports 28 Whitechapel Court London E10 7NB Dear Mr Garcia Re: Roxanna Garbey Roxanna Garbey has been accepted for a position as Passenger Service Agent with Far Eastern Airways at Gatwick Airport. In order for Roxanna to work at Gatwick, she must have a special PASS which would permit her to visit high security areas. She has given your name as a reference. I would appreciate it if you could complete the enclosed form and return it to us as quickly as possible. She is due to start work with us on 15 March, but can only do so after we receive your reference. Thank you for your cooperation. I enclose an stamped addressed envelop. Your sincerely J. P. Dent J. P. Dent Personnel Manager Reports Reports on staff lateness Terms of Reference Louise Dawson, Personnel Manager has requested this report on staff lateness at the new London office. The report was to be submitted to her by 20 April. Procedure Out of 24 members of staff, 23 were surveyed about: 1 their method of transport. 2 time taken to get to work. 3 Problems encountered. Findings 1 All staff are late at least once every two weeks. 2 Fifteen members of staff use the Underground, two use the bus and six travel by car. 3 Travelling time varies between 20 minutes and one hour. 4 All staff experienced problems. i) All members of staff experienced delays on the Underground (Circle, Central, Northern and District lines) due to: a) signal problems. b) engineering work. c) overcrowding. d) poor train frequency on some lines. ii) Members of staff who use the bus experienced delays due to traffic jams. iii) Members of staff who travel by car also experienced delays due to traffic jams and two had parking problems, particularly on Monday and Tuesday. Conclusions 1 All staff using public transport are late because the Underground and bus services are unreliable. 2 A minority of members of staff who travel by car experienced problems with parking. 3 The office opens at 9.00am and so staff are forced to travel during the rush hour. 4 Members of staff are not leaving sufficient time for their journeys which are extended due to delays. Recommendations 1 Members of staff should leave longer for their journeys in order to allow for delays. 2 Staff should investigate alternative routes and means of transport. 3 It is recommended that staff who travel by car and experience parking problems use the new car park in Commercial Road, which opens next week. 4 It is recommended that Personnel Director investigates the possibility of introducing a flextime system so staff do not have to travel during the rush hour. John Atkinson Office Manager 18 April