《民航服务英语》课件

民航英语演讲人：Section1GroundServiceUnit1TicketServiceINTHISUNITYOUWILLLearnhowtoreserveticketsforpassengers.Learnhowtoconfirmreservationsforpassengers.如何看懂航班号的含义例如：CA1206编排是由航空公司的二字代码加+4位数字组成,航空公司二字代码由国际航协统一分配。后面四位数字的第一位代 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 航空公司的基地所在地区,第二位代表航班基地外终点所在地区,其中数字1：华北，2：西北，3：华南，4：西南，5：华东，6：东北，8：厦门，9：新疆,第三、第四位表示航班的序号,单数表示由基地出发向外飞的航班,双数表示飞回基地的回程航班。中国国际航空公司的代码华北地区,国航的基地在北京西北,西安属西北地区06为航班序号,末位6是双数,表示该航班为回程航班CZ3151由深圳至北京航班,由南方航空公司承运的去程航班MU508由东京飞往北京,是中国东方航空公司承运的回程航班Learnhowtorefundticketsforpassengers.Learnhowtorescheduleforpassengers.Section1GroundServicePart1Listening1.InquiryA:Goodmorning.MayIhelpyou？B:Yes.WewanttonextmonthandthisisourfirsttimetogotoTokyobyair.Wejustwonderifthereis.A:Yes.Thereisonlyonedirectflight.B:Whatisthe？A:It'sMU509leavingChangshaat14:05.B:Whenisthe？A:Eighteenfifteen.B:Oh,Isee.？A:Eighthundredandninety-twoyuan.Bytheway,doyouwanttomakeareservation？B:No.Wehaven'tdectidedthedateyet.Thankyousomuch.A:Youarewelcome.Unit1TicketServiceflytoJapananonstopflightfromChangshatoTokyoflightnumberthearrivaltimeWhatistheairfareexcludingairportconstructionfee,theadditionalfeeoffuelandtaxes.Section1GroundServicePart1Listening2.ReservationA:Hello.ThisisAirChinaBookingOffice.IsthereanythingIcandoforyou？B:Iwantto.A:？B:MynameisLiMing,andthe.A:Whendoyouwanttoleave？B:.A:Economy，businessorfirstclass？B:,please.A:？B:One-way.A:Nowithasbeenbooked.wonder想知道directflight直达航班reservation预定one-way单程economyclass经济舱businessclass商务舱firstclass头等舱Unit1TicketServicemakeareservationWhat’syournameandflightnumbertheflightnumberisCA981forNewYorkJuly7thHowwouldyouliketoflyBusinessOnewayorreturnSection1GroundServicePart2Dialogues1.TelephoneReservationG:ThisisAirChinaBookingOffice.WhatcanIdoforyou?P:I’dliketomakeareservationtoTokyonextWednesday.G:Waitamoment,please.I’llchecktheavailability.Therearetwoflightsthatday:CA965at2:00p.m.andCA931at10a.m..Whichonedoyouprefer?P:Iprefertheearlierone.Isitadirectflight?G:Yes.Bothofthemaredirectflights.P:OK.I’lltaketheFlightCA931.G:Fine.MayIhaveyourname,please?P:JamesCroft.James,J-A-M-E-S.Croft,C-R-O-F-T.G:Doyouwantafirstclass,businessclass,oreconomyclassticket?P:Economyclass,please.G:One-wayorreturn?P:One-way.G:Good.I’llrepeatyourreservation.OneeconomyclassseatonFlightCA931nextWednesday,onewaytoTokyo.Isthatcorrect?P:Yes.Thankyou.G=groundstaffP=passengerUnit1TicketServiceSection1GroundServicePart2Dialogues2.TelephoneConfirmationG:ChinaEasternAirlinesBookingOffice.CanIhelpyou?P:Hello.I’mcallingtoreconfirmmyreturnflight.G:MayIhaveyourflightnumber,please?P:MU7542toShanghainextWednesday,Julythe25th.G:Whatclassareyouflying?P:I’minbusiness.G:Canyougivemeyourlastname?P:It’sSantos.G:Pardon?Couldyouspellit?P:Allright.S-A-N-T-O-S.G:Thankyou.Justwaitamoment,please.NowI’vereconfirmedyourreservation.FlightMU7542leavesBeijingat3:35p.m.andarrivesinShanghaiat5:40p.m..Enjoyyourflight.G=groundstaffP=passengerUnit1TicketServiceSection1GroundServicePart2Dialogues3.RefundingtheTicketG=groundstaffP=passengerG:Goodmorning.WhatcanIdoforyou?P:I’vemadeareservationonFlightCA4486toChengdutomorrowmorning.Butunfortunately,Ihavetocancelmyreservationbecauseofsomepersonalreasons.G:OK.Yourticket,please.P:HowmuchshouldIpayfortherefund?G:70yuan.P:WhyshouldIpaysomuch?G:Accordingtorelatedregulations,youwouldbecharged10％oftheoriginalfareifyouaskforarefund24hoursbeforethedeparturetime;andcharged20％ifyouaskforarefundwithin24hoursand2hoursbeforethedeparturetime.Thus,yourcancellationfeeis70yuan.P:Isee.G:Thisisyourreceiptfortherefund.P:Thankyou.G:It’smypleasure.Unit1TicketServiceSection1GroundServicePart2Dialogues4.ReschedulingG=groundstaffP=passengerG:Hello,AirChinaBookingOffice.MayIhelpyou?P:Yes.I’vemadeareservationonyourflightCA981toNewYorkonMaythe6th.ButIneedtochangethedateofmyflight.G:Whendoyouwanttoleave?P:Ineedtoleaveonthe7th.G:Letmechecktheavailability.Thereisnoseatleft.Wouldyouliketotrythewaitinglist?P:Notreally.Makeitanotherday.Howabout8th?G:Waitamoment,please.I’llcheckforseats.Therearestillsomeseatsleftonthatflightonthatday.Icanrescheduletheflightforyou.P:Thankyou.G:It’smypleasure.availability可能性，可行性confirm确认reconfirm再次确认returnflight返程航班refund退还，归还charge索取，收取unfortunately不幸originalfare原始票价accordingto根据waitinglist候补名单reschedule改签Unit1TicketServiceSection1GroundServicePart3Practice1.Fillintheblankswithproperwordsandexpressions.A:ThisisChinaEasternAirlinesBookingOffice.?B:I'dliketoonFlightCA981onJanuary31th.A:.B:JohnSmith.A:Doyouwanta,orticket?B:Economyticket.A:OK.Westillhavesomeseatsonthatflight.or?B:AreturnticketbacktoBeijing.A:Good.NowI'llrepeatyourreservation.I'veconfirmedoneeconomyclassseatonFlightCA981leavingBeijingforNewYorkonJan.31th.That'sareturnticket.Isthatcorrect?B:Yes.Thankyou.Unit1TicketServiceWhatcanIdoforyoumakeareservationMayIknowyournamefirstclassbusinessclasseconomyclassone-wayreturnSection1GroundServicePart3Practice2.Matchthepictureswithshortconversations.S:WhatcanIdoforyou?P:Iwanttoreserveaticket.P:Canyoutellmewhereisthetoilet?S:Thiswayplease.P:Hi.WhenwilltheFlightCA1573arrive?S:About14:00.P:Hello,lady.IwanttobuyatickettoBeijingforthisafternoon.S:Pleasewaitforawhile.Unit1TicketService1234①B②C③A④DSection1GroundServicePart3Practice3.Makeupyourowndialoguesbasedonthefollowingsituations.RobertLeewantstobooktwoone-wayeconomyclassseatsfromBeijingtoSanFrancisco.HestartshisjourneynextWednesday.SohecallstoChinaSouthernBookingOfficetomakehisreservation.Miss.WilsonbookedareturnticketonFlightBA107fromBeijingtoTokyo.ShehasarrivedinTokyoandstayedtherefor3days.SheplanstoreturntoBeijingin4days.ShecallstoAirChinaBookingOfficetoreconfirmherreturnflight.LilywantstogotoSanyafortravailingwithherfriendsinwinterholidays.ShehasmadeaneconomyclassseatonFlightCA4454onJanuary10th,onewaytoSanya.Butnowshecan’tgotherebecauseofhealthproblems.Soshecomestotheticketofficetorefundherticket.Mr.SmithhasmadetworeservationsonFlightCA925toBeijingnextWednesdaywithhiswife.Buthehastostayherefor3moredaysnowbecauseofasuddentaskfromhisboss.SohecallstoAirChinaBookingOfficetorescheduletheirflights.Unit1TicketServiceSection1GroundServicePart3PracticeUsefulSentences （1）...makeareservationtoTokyo订一张去东京的票（2）...checktheavailability核对是否有票（3）...confirmedoneeconomyclassseatonFlightCA931nextWednesday,onewaytoTokyo确认了下周三开往东京国航CA931次航班的经济舱单程票（4）...cancelmyreservation取消我的预订（5）…Youwouldbecharged10oftheoriginalfareifyouaskforarefund24hoursbeforethedeparturetime;andcharged20％ifyouaskforarefundwithin24hoursand2hoursbeforethedeparturetime.如果你要求在航班起飞前24小时退票，你将会被收取原价的10％作为手续费；如果你要求在航班起飞前24小时至2小时内退票，你将会被收取原价的20％作为手续费。（6）Wouldyouliketotrythewaitinglist？您想排在候补名单上吗？Unit1TicketServiceSection1GroundServicePart4SupplementaryReadingStandbyIftherearenoseatsleftonsomeflights,passengerswhodidn’tmakereservationsontheflightsmaybuystandbyticketsatfullpriceatticketofficeoftheairport.Asseatshaven’tbeenassigned,passengerscangothroughthesecuritycheckbytakingstandbyboardingpasses,andthenarriveattheboardinggatesofstandbyflightstowaitforthedeparture.Thecheck-incounterswillannouncetheendofregularcheck-inprocedures30minutespriortodeparturetime.Atthesametimesystemswillarrangeallstandbypassengersinorderaccordingtothenumberofremainingseatsandrelatedrulesvoluntarily.Passengerscanseethelistofstandbypassengersonthescreenofboardinggates.Ifpassengerssucceedinbookingstandbytickets,theagentswillprintnewboardingpassesandguidepassengerstoboardflights.Otherwisepassengerscancontinuetobuystandbyticketsofnextflightsormakearefunding.AirChinaLimitedlaunchedtheserviceof“AlternatingAtBoardingGates”alloverthecountryonAugust,18th,2013year.OnonewayfromBeijingtoShanghai,Shenzhen,Chengdu,orBeijingofAirChina,passengerscancheckinforstandbyflightsjustatcheck-incountersofAirChina.Whetheryouhavebookedaticketornot,youcanuse“StandbyBoardingPasses”togotoboardinggatesofearlierflightsandhaveyournameputonthewaitinglistinordertodepartearlier.Unit1TicketServiceSection1GroundServicePart4SupplementaryReading1.Answerthefollowingquestionsaccordingtothepassage.Whatdoesstandbymeanhereinthispassage?Whatistheserviceofalternatingatboardinggates?Pleaseexplainstandbyservice.Whatkindofpassengersdoyouthinkneedstandbyservice?Howdoesstandbyservicebenefitpassengers?2.Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.Iftherearenoseatsleftontheflights,passengerswhohavemadereservationsontheflightsmaybuystandbyticketsatfullpriceattheairport.()Passengersarenotallowedtogothroughthesecuritycheckbytakingstandbyboardingpasses.()Passengersarenotallowedtoseethelistofstandbypassengers.()Ifpassengerssucceedinbookingstandbytickets,theycanboardflights.()AirChinaLimitedlaunchedtheserviceof“AlternatingAtBoardingGates”allovertheworld.()Unit1TicketServiceFFFFFSection1GroundServiceUnit2Check-inINTHISUNITYOUWILLLearnhowtodocheck-inforpassengers.Learnhowtodobaggagecheck-inserviceforpassengers.Learnhowtointroducetheprocessofcheck-inforpassengers.Learnhowtodealwithsomespecialsituations.Canyouunderstandthisboardinspass?Doyouknowthenamesoftheseitems?Andwhichofthemareprohibitedincheck-inluggage?Section1GroundServiceUnit2Check-inINTHISUNITYOUWILLLearnhowtodocheck-inforpassengers.Learnhowtodobaggagecheck-inserviceforpassengers.Learnhowtointroducetheprocessofcheck-inforpassengers.Learnhowtodealwithsomespecialsituations.Part1Listening1.ADelayedFlightA:Excuseme,whydidn’tIhearforFlightMU502toOsaka?Ihavebeenwaitingfor2hourshere.I’mafraidthatIcan’tcatchtheflight.B:I’mterriblysorry,sir.Yourflighthasbeendelayeddueto.A:Howlongwillthedelaylast?B：Aboutfourhours.willbe7:45p.m..A:Well,that’salongdelay.DoesitmeanthatIhavetowaitandleaveaftersupper?B:I’mafraidso.Iamverysorryforthedelayandinconveniencebroughttoyou.Thereisabuswaitingoutsidetotakeyoutotheairporthotel..Youwillbeinformedwhentocheckin.B:Thankyou.thecheck-inannouncementbadweatherconditionTheestimatedtimeofdepartureYoucanrelaxthereuntilflighttimeSection1GroundServiceUnit2Check-inPart1Listening2.SpecialCircumstancesA:Goodmorning,Miss.I’dliketocheckinforFlightMU535toHongKong.B:Certainly.MayIhaveyourticketandpassport,please?A:Hereyouare.B:I’msorry.Wecan’tputyouonthisflight.A:Why？.B:Allthepassengershavealreadycheckedinandthereisnovacancyonthatflight.A:ButIcalledyourticketofficeandtheytoldmetherewereafewvacanciesonFlightMU535.B:Bookingsystemwon’tshowtheexactremainingseatsuntil9seatsareleft.A:SowhatcanIdonow?.B:Wecanre-bookyouonyourflighttomorrow.Andwecanofferyou,inrecognitionoftheinconveniencebroughttoyou.A:Allright.Pleasere-bookmeonaflighttomorrowmorning.delay耽搁,延误checkin办理登机手续inconvenience不方便vacancy空缺,空位bookingsystem订票系统remainingseat剩余座位recognition承认,认可I’vegotaconfirmedticketIhavetoleavetodayforabusinesstalkaccommodationmealsandachequeofUSD200Section1GroundServiceUnit2Check-inPart2Dialogues1.InquiringaboutCheck-inInformationP:Excuseme,I’vemadeareservationonyourflighttoParisthedayaftertomorrow.Thisismyfirsttimetotravelbyplane.CouldyoutellmewhattimeIshouldgettotheairportforcheck-in?G:Accordingtotheairlinesregulations,passengerscan’tcheckinhalfanhourpriortothedeparturetime.You’dbettergototheairport1or2hoursbeforethedeparturetime.P:Theflightdepartsat11:00.DoesitmeanthatIhavetogettotheairportatabout9:00?G:Yes.P:HowshouldIcheckin?G:Findoutyourcheck-incounteronthescreen,andthengotothecountertogetaboardingpass.Ifyouhavesomeluggage,youmustcheckinthem.P:Oh,Isee.Whatistheluggageallowanceforeconomyclass?G:20kilos.Youhavetopayforanexcessluggagechargeifyourluggageisovertheweight.P:Thankyousomuch.G:Youarewelcome.G=groundstaffP=passengerSection1GroundServiceUnit2Check-inPart2Dialogues2.Check-inServiceG:Goodmorning,sir.P:Hi,I’dliketocheckinforFlightCA981toNewYork.G:MayIhaveyourticketandpassport,please?P:Hereyouare.G:Thankyou.FlightCA981toNewYork,economyclass...well,Mr.Smith,yourtraveldocumentsareinorder.P:Good,thankyou.MayIchooseaseat,please?G:Yes,ofcourse.Butweareoutofwindowseatnow.P:Inthatcase,Ipreferanaisleseatinthefront.G:OK,I’vereservedtheseat9Dineconomyclass.IsthatOK?P:Certainly,prettygood.Thankyou.G:Youarewelcome.Hereareyourticket,passportandboardingpass.Theboardinggateis22.Weexpecttobeginboardingat15:30p.m..Nowyoucanproceedtothesecuritycheckandthengotothedeparturehallreadyforboarding.P:Thankyou!G=groundstaffP=passengerSection1GroundServiceUnit2Check-inPart2Dialogues2.Check-inServiceG:Goodmorning,sir.P:Hi,I’dliketocheckinforFlightCA981toNewYork.G:MayIhaveyourticketandpassport,please?P:Hereyouare.G:Thankyou.FlightCA981toNewYork,economyclass...well,Mr.Smith,yourtraveldocumentsareinorder.P:Good,thankyou.MayIchooseaseat,please?G:Yes,ofcourse.Butweareoutofwindowseatnow.P:Inthatcase,Ipreferanaisleseatinthefront.G:OK,I’vereservedtheseat9Dineconomyclass.IsthatOK?P:Certainly,prettygood.Thankyou.G:Youarewelcome.Hereareyourticket,passportandboardingpass.Theboardinggateis22.Weexpecttobeginboardingat15:30p.m..Nowyoucanproceedtothesecuritycheckandthengotothedeparturehallreadyforboarding.P:Thankyou!G=groundstaffP=passengeraisleseat靠走廊的座位windowseat靠窗户座位securitycheck安全检查departurehall候机室Section1GroundServiceUnit2Check-inPart2Dialogues3.BaggageCheck-inServiceG=groundstaffP=passengerP:Goodmorning.I’dliketocheckinforFlightCA333.G:OK.Yourpassportandticket,please.P:Hereyouare.G:Howmanypiecesofluggagedoyouhave?P:Twosuitcasesandonehand-carriedbag.G:Hand-carriedbagisfreeandyoucanbringitonboardwithyou.Wouldyoumindputtingyourtwosuitcasesonthescale,please?P:Ofcoursenot.Aretheywithinthebaggageallowance?G:Yourluggageis28kilos,8kilosoverweight.P:HowmuchshouldIpayfortheexcessweight?G:Eightydollars.Andyoucanpayithere.A:OK.Hereyouare.P:Thesearetheluggagelabels.Pleasefastenthemonyoursuitcases.Andhereareyourpassport,ticket,boardingpassandluggagebill.Takecareofthem.G:Thankyou.hand-carriedbag手提包scale磅秤，天平overweight超重label标签luggagebill行李票Section1GroundServiceUnit2Check-inPart3Practice1.SubstitutionPractice(seatpreference)Accordingtothemodel,substitutetheunderlinedsentenceswiththepromptsgivenbelow.Model:A:Haveyouanyseatpreference?B:Yes.MayIhaveawindowseat?A:I’msorry，allthewindowseatshavebeenoccupied.IsanaisleseatOK?B:That’sfine.（1）B:twoseatstogetherinthefrontontheplaneA:nosuchseatinthefrontoftheplane/assigntwoseatstogetherintherearoftheplane（2）B:aheavysmoker/preferawindowseatoranaisleseatA:smokingisnotallowed/nowindowseatandaisleseatavailable/assignanormalseat14Eineconomyclass（3）B:travailingwithababy/preferaseatwithmorespaceforlegsA:nosuchaparticularseatonboard/assignanaisleseatinthefrontoftheplane（4）B:twoseatstogetherA:twoseatstogethernotavailable/assigntwoaisleseatswiththeaisleinbetweenSection1GroundServiceUnit2Check-inPart3Practice2.Matchthepictureswithcorrectterms.baggage checkpassportboarding pass ticket3.MakeupdialoguesMrs.SmithhasmadeareservationonFlightCA981toNewYork.It’sherfirsttimetotravelfirstclass.Thebaggageallowanceforfirstclassis40kilos.Sheinquireswheretocheckinandhowmuchisthebaggageallowanceforfirstclass.Mr.ChenwantstocheckinforFlightMU503toOsaka.Hepreferstositinthefront.Buttheonlyremainingseatis38D.Theboardinggateis12.Andthedeparturetimefortheflightis1:00p.m..Mr.Leetravelsfirstclassandcarriestwolargesuitcaseswhichweigh55kilos.Hewantstocheckinhisluggageandneedtopayfortheexcessluggagecharge.(1)C(2)B(3)D(4)ASection1GroundServiceUnit2Check-inPart3PracticeUsefulSentences(1)...halfanhourpriortothedeparturetime出发前半小时(2)Whatistheluggageallowanceforeconomyclass?经济舱的免费行李额是多少？(3)Youhavetopayforanexcessluggagechargeifyourluggageisovertheweight.如果你的行李超重就必须支付超重行李费。(4)...checkinforFlightCA981toNewYork为到纽约的国航CA981次航班办理登机手续(5)Yourtraveldocumentsareinorder.你的旅行证件已备齐。(6)Weareoutofwindowseat.没有靠窗户的座位了。(7)...havereservedtheseat9Dineconomyclass在经济舱预定了座位9D(8)...expecttobeginboarding预计开始登机(9)Wouldyoumindputtingyourtwosuitcasesonthescale?你介意把你的两个箱子放在磅秤上吗？Section1GroundServiceUnit2Check-inPart4SupplementaryReadingCheck-inProcessandOnlineCheck-inAccordingtotheregulationsofairlines,passengerscan’tcheckinabove30minutespriortodeparturetime,soyou’dbetterarriveattheairportatleast1hourinadvancetocheckinforyourflight.Youshouldfindthecheck-incounterforyourflightfirstlyaccordingtotheflightinformationondisplayscreenattheairport,whichwilltellyoutherightcheck-incountersfordifferentflights.Evenonthesameflight,differentclassesofcabinhavedifferentcheck-incounters.Forexample,thecheckincountersforfirstclassandbusinessaredifferent.AndthengiveyourticketsandIDcardstothestaff.Ifyouhavelargeluggage,youcancheckinhere,andthefreebaggageallowanceis20kilogramsforeconomyclass.Pleasemakesureyoudon’tpackanycontrabandinyourcheckedluggage.Aftercheck-inisdone,thestaffwillgiveyouyourtickets,boardingpassesandluggagebills,andgivebackyourIDcardsorpassports.Withthedevelopmentofairlinetransportation,moreandmoreairlineslaunchtheonlinecheck-inservice,whichrequirespassengerstochoosetheirseatsandprinttheirboardingpassesfrom30minutesto24hoursbeforescheduleddeparturetime.Youcanfinishthewholeprocesseasilyonlybygoingthroughthefourstepsasfollows.Thefirststepisinformationinput.Enteryoursurnameandanyrecognizednumberyou’vegotwhenreservation,suchascreditcardnumber,passengers’cardnumber,electronicticketnumberorreservationnumber.Thesecondstepischoosingtheflight.Choosetheflightyouwanttocheckinandconfirmit.Thethirdstepisseatpreference.Choosetheseatnumber.Thefourthstepisconfirmingyourcheck-ininformationandprintingboardingpasses.Theabovefourstepsreducethetimeapassengerwouldnormallyspendatanairportcheckincounter.Section1GroundServiceUnit2Check-inPart4SupplementaryReading1.Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.Forthesameflights,thecheckincountersarethesame.()Thefreebaggageallowanceis20kilogramsforanyclassofflights.()Passengerscanbegintocheckin30minutespriortoscheduleddeparturetimeatcheck-incounter.()Passengerscanbegintocheckinonedaybeforescheduleddeparturetimethroughinternet.()Onlinecheck-inservicebringmuchconveniencetopassengers.()2.Answerthefollowingquestionsaccordingtothepassage.Whenissuitableforpassengerstocometotheairporttocheckin?Whatwillthestaffgivetopassengerswhencheckinisdone?Dopeopleinthesameflighthavethesamecheck-incounter?Wherecouldthepassengerfindinformationabouttheircheck-incountersaccordingtothispassage?Whatarethefourstepsforonlinecheck-in?FFTTTSection1GroundServiceUnit3SecurityCheckINTHISUNITYOUWILLLearnhowtocheckthepassforpassengers.Learnhowtocheckwithahanddetectorforpassengers.Learnsometermsonforbiddenobjects.Learnhowtocheckcarry-onluggageforpassengers.Doyouknowthese?Section1GroundServiceUnit3SecurityCheckPart1AnnouncementsAttention,please.Becausetherearesomanypassengersinsecuritycheckingpassage,inordertoimprovecheckingspeed,pleaselineupinorderandgetyouridentitycertificatesandboardingcardsreadyforchecking.Wereallyappreciateyourcooperation.Thankyou.Ladiesandgentlemen,mayIhaveyourattention,please？WelcometoChangshaHuanghuaInternationalAirport.Alldepartingpassengersarerequiredtohavebothboardingpassandpassportforinspectionbyairportsecuritypersonnel.Toavoidunnecessarydelays,makesureyoudon’tpackanycontrabandeitherinyourcarry-onluggageorcheckedluggage.Thankyouforyourcooperation.Attentionplease.Dangerousgoodsareposingarisktothesafetyoftheaircraft.Theyarenotallowedonboard,norascheckedluggage.Theyincludeanykindsofweapons,ammunitions,aggressivetools,flammableliquidorsolid,explosive,corrosive,radiationandpoisonousarticles.Forthesafetyofyourselfandotherpassengers,weneedyourunderstandingandsupport.Thankyouforyourcooperation.Attention,please.Thesecurityrestrictionsforcarriageofliquidsonboardare:allliquidsarticlescarriedinhandluggagemustbestoredincontainersof100mlorless.Containersmustbeplacedintoaclearplasticbagofoneliterorless.Theplasticbagmustbeplacedseparatelyfromotherhandluggageforinspectionatthesecuritypoint.Onlyoneplasticbagperpassengerispermitted.Thankyouforyourcooperation.Section1GroundServiceUnit3SecurityCheckPart1Announcementsdepartingpassengers离港旅客securitypersonnel安全检查人员contraband违禁品carry-onluggage随身携带行李cooperation配合posearisk带来风险ammunition弹药，军火weapon武器flammable易燃的explosive炸药，爆炸物corrosive腐蚀物radiation放射，辐射poisonous有毒的restriction限制liquid液体container容器plasticbag塑料袋separately分开地，单独地permit允许，准许lineup排队inorder有秩序的store储存Section1GroundServiceUnit3SecurityCheckPart2Dialogues1.CheckingthePassG=groundstaffP=passengerG:Hello,madam.Yourpassportandboardingpass,please.P:Yes,hereyouare.G:Whereareyougoing,madam?P:SouthKorea.G