EmergencyHandling紧急处理（一）旅游英语（本）教学辅导
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KeyPointsShowingConcernHandlingIllnessMainResponsibilitiesSituation:ChenYanisgreetingthetourleaderJoeSimpsonatthelobbyofLakeviewHotel(望湖宾馆)beforethegroupchecksout.DialogueGoodmorning,Joe.Howwasyoursleep?Well,actually,Ididn’tsleepwell.GreetingSorrytohearthat.What’swrong?Youlookabitpale.ShowingConcernLastnightwhenIwassleepinginbed,suddenlyIwaswokenupbyacallfromJackinourgroupthathekeptvomiting(呕吐)andhadadiarrhea(腹泻)twohoursaftersupper.Jack’sIllnessShowingConcernWow,that’sreallybadnews.Anythingwrongwiththefood?Iwasnotsure.Wehadsomeseafoodyesterday,youknow.PossibleCauseShowingConcernWhatdidyoudothen?Youmusthavebeenbusythewholenight.Yes.Itwasabout11pmthen.Itookhimtothenearesthospital.HandlingIllnessThedoctorsaidthathehadbacteria-related(细菌有关)foodcontamination(污染)andgavehimanIVdrip(anintravenousdrip,静脉点滴).HandlingIllnessWecamebacktothehotelatabout2amearlythismorning.HandlingIllnessShowingConcernIdofeelsorryforhim,andyoumustbeverytiredsinceyouonlyhadafewhoursforsleeping.That’soK.It’smyjob.ShowingConcernHowisJacknow?Ihopeheisfine.Yes,he’sfeelingmuchbetter.Thanks.ConfirmingGood.Howabouttheothers?Iseveryonehereinthelobby?Yes,exceptJack,youknowthereason.Buthetoldmehewillbehereinafewminutes.EnsuringIt’sonly8:20now,andweareleavingfortheairportat8:30,aren’twe?ConfirmingCheckingRight.Howaboutthekeycards?Haveyougotallofthem?Yes,exceptJack’s.Aha,thereheis.ConfirmingShowingConcernMorning,Jack.Joehasjusttoldmeaboutyourillnesslastnight.I’mterriblysorryforthat.Hi,morning.That’sok.Itwasreallyhorriblelastnight.ExplainingButluckilyenough,thankstoJoe’sandthedoctors’greathelp,I’mrecoveringnow.IshouldbeverycarefulwiththefoodinChinanexttime.LearningaLessonShowingEmpathyYeah.I’mafraidweallhaveto.I’msorry,that’sreallyashame.TakingMeasureButIwilltelltheheadchefintherestaurantaboutitandaskthemtobemorecarefulaboutfoodhygiene(卫生).Oh,yes,hereitis.Thankyou.CollectingtheKeyCardWell,mayIhaveyourkeycard?RemindingYouarewelcome.Bytheway,haveyouevertakensomedrinksorsnacksintheminibar(小冰箱)exceptthecomplimentary(赠送的)mineralwaterinyourroom,ortheitemsofferedinthebathroom?Aha,yes,I’vetakenonepairofshortsforthediarrhea.AdmittingRemindingThen,I’mafraidyouhavetopaytheextrafee.Sure.Noproblem.ShallIgowithyoutothereceptionistnow?OfferingHelpYes,please.Summaryshowconcernifanyemergencyhappens.greetandaskafterthetourists/tourleader,Whencheckingout,aguideshould
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