体验商务英语第二册Unit-9-Managingpeopleppt课件

Unit9ManagingpeopleManagementproblemsalwaysturnouttobepeopleproblems.JohnPeetBritishmanagementconsultantQuotationsaboutmanagementManagementisnothingmorethanmotivatingotherpeople.Ibelievemanagingislikeholdingadoveinyourhand.Ifyouholdittootightlyyoukillit,butifyouholdittooloosely,youloseit.Ifyouwanttomanagesomebody,manageyourself.Dothatwellandyou'llbereadytostopmanaging.Andstartleading.Whichoftheabovequotationsdoyouagreewith?Why?StartingupAWhatqualitiesandskillsshouldagoodmanagerhave?Choosethesixmostimportantfromthelist.Tobeagoodmanageryouneedto:1likepeople;2enjoyworkingwithothers;3giveorders;4listentoothers;5makesuggestions;6judgepeople’sabilities;7planahead;8begoodwithnumbers;9makegoodpresentations;10bepersuasiveBIfyouaremanagingpeoplefromdifferentcultures,whatotherqualitiesandskillsdoyouneed?listeningGoodmanagersAListentothefirstpartoftheinterview&completethechart.understandstrengthsweaknesseslearnaboutproblemsfindoutinformationcommunicateobjectives Managersneedtobegoodat… …inorderto 1observing2listening3askingquestions4speaking ___________thebehavior,the__________and____________oftheirstaff.________________theirstaff’s_________.__________allthe____________theyneedtomaketherightdecisions_____________their___________clearlytoalltheirstaff.listeningGoodmanagersBListentothesecondpartoftheinterview.Decidewhetherthesestatementsaretrueorfalse.1planinadvance.2findoutaboutthelocallanguage,cultureandconditions.3gettoknowthelocalpeople.4trytobecomeexpertsassoonaspossible5spendtimeobservingandaskingquestionstruetruetruetruefalselisteningGoodmanagersCListentothethirdpartoftheinterviewandanswerthesequestions.1WhatdoforeignmanagersoftenwantfromAsianstaff?Theymistakenlywantthemtobemoreforceful,todealwithproblemslogicallyandtobeambitious.2Whatdomanagerssometimesignore?Theyignorethebackground,educationandculturaldifferencesbetweenthemselvesandtheirstaff.3Whymightthemanagersunderestimatethelocalskillsandabilities?Theyfocustoomuchonstaff’sweaknesses,jumptoconclusionstooquicklyandlabelalllocalstaffasthesame.listeningGoodmanagersDWhatadvicewouldyougivetoaforeignmanagerwhoisgoingtomanagestaffinyourcountry?VocabularyVerbsandprepositionsAMatchtheverbs1to7withtheprepositionsandphrasesa)tog).Agoodmanagershould:1respond2listen3deal4believe5delegate6communicate7invest intheiremployees’abilities toadeputyasoftenaspossible toemployees’concernspromptly withcolleaguesclearly withproblemsquickly inregulartrainingcoursesforemployees toallsuggestionsfromstaffBWhichdoyouthinkarethethreemostimportantqualitiesinExerciseA?VocabularyVerbsandprepositionsCSomeverbscombinewithmorethanonepreposition.Decidewhetherthefollowingcombinewithsomeoneorsomething.√√√√√√√√√√VocabularyVerbsandprepositionsDCompletethesesentenceswithsuitableprepositionsfromExerciseC.1Iagree______herthatweneedtochangeourmarketingstrategy.2Italk_____mybosseveryMondayatourregularmeeting.3Weargue_______nextyear’sbudgetforoveranhour.4Heapologized_____losinghistemper.5Wetalked_______ourfinancialproblemsforalongtime.6TheFinanceDirectorargued______ourManagingDirectoroverprofitsharing.7Iapologized_____Paulaforgivingherthewrongfigures.8Canweagree______thedateofournextmeeting?withtoaboutforaboutwithtoonVocabularyVerbsandprepositions1.迄今为止还没人对我们的投诉作出回应。(respondto…)2.总经理向工人保证他将亲自处理这个问 题 快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题 。(dealwith…)3.你要相信自己，否则你永远都不会成功。(believein…)4.经理应当学会向员工放权。(delegateto…)5.我们应尽力提高与他人沟通的能力。(communicatewith…)6.公司大力投资进行新产品的研发。(investin…)7.今天上午我向董事会汇报了今年的销售情况。(reportto…about…)8.我们就装货中出现的差错真诚地向你方道歉。(apologizeto…for…)9.我想和你谈谈新产品广告宣传方面的事。(talkto…about…)10.谈判进行了一上午，但双方仍不能在价格上达成一致。(agreewith..on)11.双方在价格问题上争论不休。(arguewith…about…)12.你最好向他解释一下你的观点。(explainto…)TranslationsexerciseVocabularyVerbsandprepositions1.Sofarnoonehasrespondedtoourcomplaints.2.TheManagingDirectorpromisedtotheworkersthathewoulddealwiththeproblemhimself.3.Youshouldbelieveinyourself,oryouwillneversucceed.4.Managersshouldlearntodelegatepowertotheirstaff.5.Weshouldtryourbesttoimproveourabilitytocommunicatewithothers.6.Thecompanyhasinvestedheavilyinresearchanddevelopment.7.ThismorningIreportedtotheBoardofDirectorsonthisyear’ssales.8.Wesincerelyapologizetoyouforthemistakewemadeinpackingyourorder.9.Iwouldliketotalktoyouabouttheadvertisingcampaignforournewproduct.10.Thenegotiationwentonthewholemorning,butthetwopartiesstillcouldnotagreewitheachotheronprices.11.Thetwopartiesarguewitheachotheraboutprices.12.You’dbetterexplaintohimyourideas.ReadingManagingacrossculturesReadthearticleandanswerthequestions.PartI(Para1–2)Theglobalizationtrend&theculturalproblems1.Whyaretheresomanypeopleworkingabroadnow?Itisbecauseoftherecentglobalizationtrend.Manycompanieshaveexpandedgloballythroughmergers,jointventuresandco-operationwithforeignfirms.2.Dothesepeoplecomeacrossculturalproblems&Whatistheirfailurerate?Manyofthemhavedifficultyadaptingtothenewcultureandtheirfailurerateisashighas30%.ReadingManagingacrossculturesPartII(Para.3–4)TwotypicalfailuresWhatdidtheGermanmanagerdowithhisstaffinEngland?Hestoppedhisstafffromdrinkinganddidnotallowthemoffthepremisesatlunchtimes.WhatdidtheAmericanmanagerdowithhisstaffinFrance?Hetriedvariouswaystowinthetrustofhisstaffbutfailed.Thenicerhetriedtobetothestaff,themorestronglythestaffbelievedthathewastryingtotakeadvantageofthem.ReadingManagingacrossculturesWhatwastheGermanmanager’smistake?Hedidnotpayenoughattentiontotheculturaldifferencesandwasnotflexibleenough.Hewastoohardonthestaff.WhatwastheAmericanmanager’smistake?HeusedtheAmericanwaystogainstaff’strust,whichdidn’tworkinFrance.Hisfriendlybehavioronlystrengthenedthestaff’sfeelingthattheywerebeingexploitedbythemanagement.PartIII(Para.5–6)ThemistakesoftheGermanandAmericanManagersReadingManagingacrossculturesWhataretheproblemsforthemanagersworkinginforeigncountries?Theremaybemisunderstandingsbetweenthemandtheiremployees.Theymayfindthatthetechniquesthatworkedathomearenoteffectiveinthenewworkplaces.PartIV(Para.7)TheculturalproblemsandthefrustrationsReadingManagingacrossculturesAManyUSmanagersaresentabroadtowork;somefinditdifficulttoadapttolocalconditions.Whatdoyouthinkthefigureis?1approximately1in72approximately1in53approximately1in3√BAnswerthesequestionsaboutthearticle.1Whyhasthenumberofpeopleworkingabroadincreased?Itisbecauseoftheglobalizationtrend.2Whodidthefollowing–theGermanmanagerinEnglandortheAmericanmanagerinFrance?a)Hemadestaffstayinsidethebuildingatlunchtime.b)Hegavestafftargets.c)Hehadmealswitheachmemberofstaff.d)Hestoppedstaffdrinkingduringworkinghours.e)Heseemedtobewatchinghisstaff.f)Heworkedharderthanotherstaff.GermanmanagerGermanmanagerAmericanmanagerAmericanmanagerAmericanmanagerAmericanmanagerReadingManagingacrosscultures3Whatarethedifferencesinthewaythetwomanagersmanagedtheirstaff?TheGermanmanagerdidn’tpayenoughattentiontotheculturaldifferenceswhiletheAmericanmanagertriedtogetstaff’strustinAmericanwayswhichdidn’tworkinFrance.CMatchwordsfromeachcolumntomakecommonwordcombinations.1adaptto2takeup3set4apply5develop rules relationships goals aposition anewcultureLanguagereviewReportedspeechIfwereportwhatanotherpersonhassaid,weusuallydonotusethespeaker’sexactwords(directspeech),butreported(indirect)speech.Directspeech“I’mgoingtomeetoneofmyclientsheretomorrow.”saidthemanager.Reported(indirect)speechThemanagersaidthathewasgoingtomeetoneofhisclientstherethenextday.SentenceStructure:“……”–thatclausePronoun:I–hemy-hisTense:amgoingto–wasgoingtoTime&placeexpressions:tomorrow–thenextdayhere-thereStatementLanguagereviewReportedspeechQuestionDirectspeech“Doyouhaveanyclassthismorning?”ateacheraskedme.“Whydon’tyouspeakEnglishinclass?”theEnglishteacherasked.ReportedspeechAteacheraskedmeif/whetherIhadanyclassthatmorning.TheEnglishteacheraskedmewhyIdidn’tspeakEnglishinclass.Question–indirectquestionDoyouhave–if/whetherIhad…Whydon’tyou–whyIdidn’t…QuestionwordsYes-noquestion:if,whetherWh-question:wh-wordsLanguagereviewReportedspeechRequestDirectspeech“Sayhellotoyourmumforme.”shesaidtome.“Don’tgiveup,Bob.”hesaid.ReportedspeechSheaskedmetosayhellotomymumforher.HetoldBobnottogiveup.Request–toV-phrasePositive:toV-phraseNegative:nottoV-phraseChooseasuitableverbShesaid–sheaskedme…Hesaid–hetoldBob…LanguagereviewReportedspeechACompletethesesentenceswiththecorrectformofsayortell.1He______thathewasfindingitdifficulttomanagepeople.2He______methathewasfindingitdifficulttomanagepeople.3She______himtoimprovehisperformance.4She______theywouldneveragree.5Myboss______menottopaytheinvoice.6He______thatheworkedforGeneralElectric.saidtoldtoldsaidtoldsaidLanguagereviewReportedspeechBUsesay,tellandasktoreportthedialoguebetweentwocompanydirectors.PhilipIwanttomotivateourmanagersmore.AmandaAreyoudelegatingthelessimportantdecisions?PhilipIthinkso.AndI’mmakingmoretimetolistentotheirsuggestions.AmandaThat’sgood.Respondingtotheirideasisreallyimportant.PhilipIsthedepartmentinvestingenoughintraining?AmandaYes,itis.Thisyear’sbudgetisbiggerthanlastyear’s.Philipsaidthathewantedtomotivatethemanagersmore.AmandaaskedPhilipifhewasdelegatingthelessimportantdecisions.Philipsaidhethoughtsoandalsosaidthathewasmakingmoretimetolistentotheirsuggestions.Amandasaidthatitwasgoodandthatrespondingtotheirideaswasreallyimportant.Philipaskedifthedepartmentwasinvestingenoughintraining.Amandasaidthatitwasandthatthisyear’sbudgetwasbiggerthanlastyear’s.LanguagereviewReportedspeechCYourcolleagueisawayandyouhavebeenaskedtochecktheirvoicemail.Listentoeachmessage.Notedownwhorangandwhatwassaidorasked.Thenwriteashortnoteforyourcolleague.Jasonphonedaboutthemanagementtrainingcourse.Hesaidhewantedtoconfirmhisplaceonthecourseandhealsowantedtoknowwhowasleadingit.CarolrangaboutnextFriday’smeeting.Sheaskedhowmanypeoplewouldbeatthemeetingandwhattimeitwouldfinish.Mariaphonedaboutthebudget.ShewantedtoknowhowmuchyouhadspentontheTokyotrip.ShesaidsheneededtofillintheexpensesclaimbyFriday.SkillsSocializing&entertainingASocializingisanimportantpartofgoodmanagement.Whensocializingforbusinessinyourcountry,howimportantarethefollowing? Beingontime Thewaypeopledress Howyouaddresspeople(firstnameorfamilynames?) Givinggifts Shakinghands/kissing/hugging/bowingSkillsSocializing&entertainingBRachel,whoisfromtheUK,isonabusinesstriptoRussia.AlexandraisaRussianbusinesscontact.Listentotheirconversation.Thenanswerthesequestions.1WhatdoesAlexandrainviteRacheltodo?AlexandrainvitesRacheltohavedinneratarestaurantinthetowncentertogetherwithsomeofhercolleagues.2DoesRachelaccept?No,shedeclinespolitelybecausesheisabittiredandwantstorelaxatthehotel.CListenagainandcompletetheextract.Rachel:Well,it’svery_____________,Alexandra,butIthinkI’dliketorelaxatthehoteltonight._____don’t______.I’mabittired,quitehonestly.Alexandra:Areyousure?You’dreallyenjoyit.Rachel:It’sverykindofyou,butperhaps___________.kindofyouIfyoumindanothertimeSkillsSocializing&entertainingDMartaisbeingentertainedbySven.Listentotheirconversation.Belowaretheanswerstothreequestions.Whatwerethequestions?1Well,Marta,peopleliketobeintheopenair.2Iusuallywatchtelevision.3Well,generallyIspendtimewithmychildren.Whatdopeopleherelikedoingintheirsparetime?Whataboutyou,Sven,whatdoyouusuallydoafterwork?Intheevenings?Howaboutyou,Marta?SkillsSocializing&entertainingEListentoanotherconversationbetweenSvenandMarta.WhatdidSvendotoentertainMarta?SvenshowedMartaroundStockholmandtookherforameal.FListenagain.Inwhichorderdoyouhearthesesentences? I’mgladyouenjoyedthetour. We’llbeintouchsoon. Ihopeyouhaveagoodjourneyback. Thanksforshowingmeroundthecity. Thanksverymuchforyourhospitality. Ireallyenjoyedthemealtonight.123456SkillsSocializing&entertainingGRoleplaythesesituations.1Youarehavingdinnerwithabusinesscontactwhotriestopersuadeyoutotryatypeoffoodyouhate.Refusepolitely.Youmeetabusinesscontactinaforeigncountry.Findouttheinformationbelow.Also,tellthemaboutyourselfusinga)tod)asaguide.a)howtheyspendtheirweekendsb)wheretheygofortheirholidaysc)whattheydointheeveningsd)whatkindsofhobbiesandsportstheylikeCASESTUDYThewaywedothingsBackgroundMullerPetersonMarine(MPM)MarineequipmentMuller’sSalesManagerPeterson’sSalesManagerSalesrepresentativesofbothcompaniesTwogroupsofsalesrepshaveverydifferentaims,beliefsandwaysofworking.Helpthetwogroupsofsalesrepstoworktogethermoreeffectively. Company Product Newsalesteam Head:Deputy:Members: Problem TaskCASESTUDYThewaywedothingsMullersalesrepresentativesAmbitious,competitive,mainlyinterestedinmoney,mainaimistomaximizeprofit.Promiseearly,unrealisticdeliverydates&customerscomplainaboutit.Salesreportsarelate&incomplete.Oftenforgetwrittenconfirmationoforders.Happywiththepresentpaymentsystem:lowbasicsalary,highcommissions.Donotsharecustomerinformationwitheachother.Aggressive,offerexpensivegiftstobuilduployalty.SayMPM’sproductsarethebest.CASESTUDYThewaywedothingsPetersonSalesrepresentativesCooperative,supporteachother.Mainaimistocustomershappy&goodrelationsDonotpromiseearlydelivery–companyshouldalwaysmeetitsdeliverydates.Salesreportsarewell-written,indetail&ontime.Alwaysprovideconfirmationoforders.Wouldlikehigherbasicsalarytoindividualsandbonustotheteam.Sharecustomerinformationwitheachother–thebestwaytomaximizeprofit.Buildupcustomerloyaltybygainingtheirtrust.Nopressure.Offerinexpensivegifts.CASESTUDYThewaywedothingsTaskSpeakingYouaremembersofthesalesteam.Readyourrolecardsandholdameetingtodecidewhatactionstotakesothatthesalesrepsworktogethermoreeffectively.Usetheagendaasaguideforthemeeting.AGENDA1Relationsbetweensalesrepresentatives2Deliverydates3Reports4Paymentsystem5Sharinginformation6CustomerloyaltyCASESTUDYThewaywedothingsTaskWritingAstheSalesManagerofMPM,writeamemototheCEOabouttheactionsagreedoninthemeetingwiththesalesrepresentatives.MEMOTo:CEOFrom:SalesManagerSubject:improvingcooperationinthesalesdepartmentAmeetingwasheldon…todiscusshowthesalesrepscouldworktogethermoreeffectively.Thefollowingpointswereagreed: