155、南京禄口机场贵宾服务部锦梅馨梅班组经验材料

155、南京禄口机场贵宾服务部锦梅馨梅班组 经验 班主任工作经验交流宣传工作经验交流材料优秀班主任经验交流小学课改经验典型材料房地产总经理管理经验 材料 关于××同志的政审材料调查表环保先进个人材料国家普通话测试材料农民专业合作社注销四查四问剖析材料 省门梅花香溢四海宾客 ——南京禄口国际机场贵宾服务部“锦梅、馨梅”服务班组 2004年～南京禄口国际机场贵宾服务部以实现“服务保障精细化～贵宾服务个性化～流程操作规范化”为目标～以追求“贵宾服务没有不能再细的细节”为宗旨～推出了“锦梅〃馨梅”品牌班组。该班组现有员工98人～其中女员工77人～男员工21人～本科学历6人、专科学历87人。主要负责为进出南京禄口国际机场的要客、贵宾、公务机包机、专机和警卫任务提供热情、周到的服务保障工作。 多年来～她们一直在求精、求细～扎实做强上下功夫、求突破～不断完善 制度 关于办公室下班关闭电源制度矿山事故隐患举报和奖励制度制度下载人事管理制度doc盘点制度下载 管理～创新服务品牌～推出了“至尊体验54321”的特色服务项目。即五专,专人协助办理手续,专人接送,专用要客杯,专用安检通道,专用贵宾摆渡车,、四精,姓氏尊称温馨服务,半蹲式礼仪服务,节假日、生日问候服务,要客“零干扰”私密服务等四个精品服务项目,、三查,查询本站航班信息,查询航班延误改签信息,查询到达站天气预报信息,、二订,行前订票服务、机上座位预订服务,、一迎,礼仪迎宾服务,。 班组温馨、怡人～舒适、尊贵的服务赢得了南来北往要客和贵宾的真诚赞誉～并先后荣获“全国青年文明号”、“全国用户满意服务明星班组”、“全国三八红旗集体”、“全国巾Security Bureau. of any bad hidden and police love. If someone on the line and equipment damage, pry the circuit short circuit or open circuit, the illegal situation, alarm controller will issue a warning and fault information is displayed; in either case, would give rise to alarm the controller. Regional alert information is sent to a control center, by the computer control center for data analysis and processing, and network resource sharing and remote control, and many other functions, so as to improve the automation of the system. Whole alarm system can since defined voice report different of alarm State, and can in police love occurred Shi by computer automatically processing; through on operator grading management, can completely control each a operator in system in the of operation behavior; in database security aspects, system will automatically check data of integrity, on database for automatically maintenance, also can set automatically backup alarm records, and automatically delete event records,, do foolproof. Alarm system set aside 110 automatic alarm system of network interfaces with local public Security Bureau Monitoring Center security deployment statistics are as follows: security point distribution statistics-medical building, rehabilitation building, 2nd floor, serial number F1 F2 F3 F4 F5 B1 B2 camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera detection medical alarm building 3 # number # 3 13 18 cameras total: 203 total number access: 52 police discussion Measured quantity total: 72 number of pickups total: 24 (2) access control system access control management system has been widely used in the new information security management systems, application access control systems to achieve the rehabilitation centers in 帼文明示范岗”、“全国工人先锋号”、“全国五一劳动奖状”、“全国,民航,五四优秀团支部”等荣誉称号～树立了良好的社会形象。 大力开展岗位练兵 强基固本夯实基础 “锦梅、馨梅”服务班组针对新进人员都会制定详细的培训计划表～采用上午理论授课、下午现场实操的培训方式～理论培训结束后～需进行两次理论考试～岗位上实习一个月～通过实践口试后才可上岗。期间～会邀请部队的教官组织5天的军训～培养新员工吃苦耐劳、听从指挥、整齐划一的团队精神～增强新员工的集体荣誉感。为了加强服务人员的综合服务能力～还会外请教员前来授课～扩大知识面～增强人员岗位责任感。 “锦梅、馨梅”班组从班组长开始～每个岗位定期进行人员轮岗制～培养多面手～培养重要岗位备份力量。利用早晚班会、工作间隙时间组织业务培训～早班会上进行“一分钟微笑”、“一分钟礼仪”和“一分钟问候”练习～三个月轮换训练～利用中午工作间隙时间进行半蹲式上茶、托盘练习～晚班会上组织 英语口语 昂秀英语口语900句英语口语兴趣小组教案英语口语课教学设计小学英语口语训练如何提高英语口语ppt 、读报、业务抽问学习～循序渐进巩固业务基础。 今年5月份～“锦梅、馨梅”班组邀请了东航江苏公司客舱服务部、客运服务部、深航江苏分公司地面服务部、运输服务部,服务、值机,、安全检查部的各位专家前来进行Security Bureau. of any bad hidden and police love. If someone on the line and equipment damage, pry the circuit short circuit or open circuit, the illegal situation, alarm controller will issue a warning and fault information is displayed; in either case, would give rise to alarm the controller. Regional alert information is sent to a control center, by the computer control center for data analysis and processing, and network resource sharing and remote control, and many other functions, so as to improve the automation of the system. Whole alarm system can since defined voice report different of alarm State, and can in police love occurred Shi by computer automatically processing; through on operator grading management, can completely control each a operator in system in the of operation behavior; in database security aspects, system will automatically check data of integrity, on database for automatically maintenance, also can set automatically backup alarm records, and automatically delete event records,, do foolproof. Alarm system set aside 110 automatic alarm system of network interfaces with local public Security Bureau Monitoring Center security deployment statistics are as follows: security point distribution statistics-medical building, rehabilitation building, 2nd floor, serial number F1 F2 F3 F4 F5 B1 B2 camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera detection medical alarm building 3 # number # 3 13 18 cameras total: 203 total number access: 52 police discussion Measured quantity total: 72 number of pickups total: 24 (2) access control system access control management system has been widely used in the new information security management systems, application access control systems to achieve the rehabilitation centers in “共探智慧服务”主题座谈会～现场交流经验。6月份举办了“安全为本、服务为要”综合劳动竞赛～以创新的竞赛形式展示了南京禄口国际机场青年一代的风采～促进了安全发展、优质服务的目的。 关注细节特色服务 精益求精提升品质 一是节假日个性化服务。每逢各种节假日～采购特色节日点心～春节期间提供“弯弯顺”水饺、元宵节提供“锦梅、馨梅”芝麻汤圆～端午节提供多味小粽子～八一节为当日出行的军人送上一张贺卡和祝福～使出行的旅客感受到一丝节日的温馨。二是季节性特色化服务。根据季节适时调整厅内饮品和小食品～夏季增加了冰镇酸梅汤、菊花茶、苦荞茶、鲜橙多和冰红茶等饮品供客人选择～还专门挑选了山楂片、三种口味的青豆和无蔗糖饼干等食品～冬季增加了红茶～得到了商务贵宾的喜爱。三是新政要尊贵化服务。“锦梅”服务班组提前筹备～做好新政要的交接启用工作～提前上报设备采购计划～增加按摩椅、更换新沙发、茶几、电视等设施～布置装饰点缀～采购台湾小食品～加强政要服务人员茶艺、名人名家 书 关于书的成语关于读书的排比句社区图书漂流公约怎么写关于读书的小报汉书pdf 画知识、礼仪规范等培训～不断提高政要服务档次。四是电瓶车人性化服务。为了防范电瓶车在航站楼内行驶的不安全因素～“锦梅”班组购买了轻音乐碟片供航班到达旅客较多时播放使用～比电瓶车提示喇叭声更人性化的提醒旅客要注意安全～并将此安全隐患作为班组SMS风险管理Security Bureau. of any bad hidden and police love. If someone on the line and equipment damage, pry the circuit short circuit or open circuit, the illegal situation, alarm controller will issue a warning and fault information is displayed; in either case, would give rise to alarm the controller. Regional alert information is sent to a control center, by the computer control center for data analysis and processing, and network resource sharing and remote control, and many other functions, so as to improve the automation of the system. Whole alarm system can since defined voice report different of alarm State, and can in police love occurred Shi by computer automatically processing; through on operator grading management, can completely control each a operator in system in the of operation behavior; in database security aspects, system will automatically check data of integrity, on database for automatically maintenance, also can set automatically backup alarm records, and automatically delete event records,, do foolproof. Alarm system set aside 110 automatic alarm system of network interfaces with local public Security Bureau Monitoring Center security deployment statistics are as follows: security point distribution statistics-medical building, rehabilitation building, 2nd floor, serial number F1 F2 F3 F4 F5 B1 B2 camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera detection medical alarm building 3 # number # 3 13 18 cameras total: 203 total number access: 52 police discussion Measured quantity total: 72 number of pickups total: 24 (2) access control system access control management system has been widely used in the new information security management systems, application access control systems to achieve the rehabilitation centers in 课题来研究探讨～防范安全事故。五是延误航班关注服务。“锦梅、馨梅”两个服务班组始终关注不正常航班的服务保障～利用早晚班会集中组织学习《大面积航班保障预案》、《高密度航班保障预案》和《不正常航班保障预案》～例会上提醒当班各岗位做好延误了乘客的改签、领餐、送休等服务～“馨梅”班组在客人的登机牌上加盖“025—52480522贵宾热线”章～供旅客问询～特别是在不正常航班送休或取消候补时～提示、方便旅客可以24小时查询所需信息。 近年来～在班组全体人员的共同努力下～不仅出色完成了党和国家领导人以及外国元首的专机接待保障任务～还以高度的政治责任感和饱满的工作热情～为港、台大陆访问团提供了热情、周到的服务～得到了社会各界的广泛赞誉。 搭建平台和谐团队 以人为本民主管理 “锦梅”服务班组在今年二月份首次尝试以自愿报名、择优选拔的方式～组织了政要岗位竞聘上岗。通过现场演讲、业务问答、实操技能和才艺表演四个环节对竞聘人员进行全面考察～最终选出5名员工进入政要贵宾室工作。通过竞聘工作实现了优胜劣汰～为今后在各岗位全面推广竞聘上岗～实现人力资源的合理配置开了个好头。同时做好后继培训工作～班组长亲自帮带～跟班作业～确保新进人员尽快进入角色～业务过硬。 5月份～“锦梅、馨梅”班组邀请了二期指挥部老领导Security Bureau. of any bad hidden and police love. If someone on the line and equipment damage, pry the circuit short circuit or open circuit, the illegal situation, alarm controller will issue a warning and fault information is displayed; in either case, would give rise to alarm the controller. Regional alert information is sent to a control center, by the computer control center for data analysis and processing, and network resource sharing and remote control, and many other functions, so as to improve the automation of the system. Whole alarm system can since defined voice report different of alarm State, and can in police love occurred Shi by computer automatically processing; through on operator grading management, can completely control each a operator in system in the of operation behavior; in database security aspects, system will automatically check data of integrity, on database for automatically maintenance, also can set automatically backup alarm records, and automatically delete event records,, do foolproof. Alarm system set aside 110 automatic alarm system of network interfaces with local public Security Bureau Monitoring Center security deployment statistics are as follows: security point distribution statistics-medical building, rehabilitation building, 2nd floor, serial number F1 F2 F3 F4 F5 B1 B2 camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera detection medical alarm building 3 # number # 3 13 18 cameras total: 203 total number access: 52 police discussion Measured quantity total: 72 number of pickups total: 24 (2) access control system access control management system has been widely used in the new information security management systems, application access control systems to achieve the rehabilitation centers in 前来授课～讲述了机场15年的光辉历程～并带领班组人员现场参观了二期工地和展图～年轻员工都感到震撼。还组织了“感恩、成长、祝福”主题活动～民主评选出三名“孝星”～邀请了职能部门的领导和三位孝星的家长前来观摩～还邀请外请了蔚蓝时代的邓总传述“家”文化～80后、90后的员工们都深受感同～纷纷表示要热爱生活、热爱自己的岗位。 “锦梅、馨梅”服务班组借助贵宾服务公司分工会、团支部的平台～征询员工的意愿～组织多彩活动～提升年轻员工的思想素质、凝心聚力、增强活力。组织人员积极参加机场团委组织的青年志愿者培训班～提高志愿服务业务能力～积极报名参加“学雷锋”志愿服务队～在春运等高峰服务保障时段～在二楼到达层设立“全国青年文明号服务站”～为南来北往的旅客提供免费的茶水、糖果和问询指引服务～落实首问责任制～多次被机场《南京空港》报报道宣传。还在清明携手军代表组织了24名团员青年前往雨花台进行“缅怀革命先烈、感恩幸福生活”凭吊活动～在植树节组织团员青年前往绿博园宣传护绿环保活动～在5月份主动对接团市委～积极参加迎青奥“青春、乐享、微笑YES”志愿活动～六一节前往溧水孤儿院慰问等。 班组从今年开始制定了调休制度。班组每位人员只要利用休息时间加班～都可在调休单上记录下加班的时间～当月可选择调休或奖励加班费的两种形式～大大调动了员工的Security Bureau. of any bad hidden and police love. If someone on the line and equipment damage, pry the circuit short circuit or open circuit, the illegal situation, alarm controller will issue a warning and fault information is displayed; in either case, would give rise to alarm the controller. Regional alert information is sent to a control center, by the computer control center for data analysis and processing, and network resource sharing and remote control, and many other functions, so as to improve the automation of the system. Whole alarm system can since defined voice report different of alarm State, and can in police love occurred Shi by computer automatically processing; through on operator grading management, can completely control each a operator in system in the of operation behavior; in database security aspects, system will automatically check data of integrity, on database for automatically maintenance, also can set automatically backup alarm records, and automatically delete event records,, do foolproof. Alarm system set aside 110 automatic alarm system of network interfaces with local public Security Bureau Monitoring Center security deployment statistics are as follows: security point distribution statistics-medical building, rehabilitation building, 2nd floor, serial number F1 F2 F3 F4 F5 B1 B2 camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera detection medical alarm building 3 # number # 3 13 18 cameras total: 203 total number access: 52 police discussion Measured quantity total: 72 number of pickups total: 24 (2) access control system access control management system has been widely used in the new information security management systems, application access control systems to achieve the rehabilitation centers in 工作积极性～尤其是对于经常加班的骨干们和外地经常想回家的员工们给予了机动的调休时间～得到了员工的好评～大家也更愿意加班了～班组的工作也更好开展。 班组特别关注外地员工。得到机场公司团委大力支持～“锦梅、馨梅”班组在宿舍布置了“贵宾青春之家”活动休息室～增加了运动器材～改善了休息环境～增设了读书角～班组长也会定期前往宿舍慰问～配合宿舍管理员的管理～外地员工回家都特别关注～队里会第一时间与家长确认核实～岗位上也会多关注多询问多交流～上下班路上多提醒结伴而行、注意个人安全～确立宿舍长～包干责任区～在岗位现场设立民主意见箱～开通飞信、QQ群、微博～拓展沟通渠道。 Security Bureau. of any bad hidden and police love. If someone on the line and equipment damage, pry the circuit short circuit or open circuit, the illegal situation, alarm controller will issue a warning and fault information is displayed; in either case, would give rise to alarm the controller. Regional alert information is sent to a control center, by the computer control center for data analysis and processing, and network resource sharing and remote control, and many other functions, so as to improve the automation of the system. Whole alarm system can since defined voice report different of alarm State, and can in police love occurred Shi by computer automatically processing; through on operator grading management, can completely control each a operator in system in the of operation behavior; in database security aspects, system will automatically check data of integrity, on database for automatically maintenance, also can set automatically backup alarm records, and automatically delete event records,, do foolproof. Alarm system set aside 110 automatic alarm system of network interfaces with local public Security Bureau Monitoring Center security deployment statistics are as follows: security point distribution statistics-medical building, rehabilitation building, 2nd floor, serial number F1 F2 F3 F4 F5 B1 B2 camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera camera alarm detection access control alarm detection access control pickup pickup camera detection medical alarm building 3 # number # 3 13 18 cameras total: 203 total number access: 52 police discussion Measured quantity total: 72 number of pickups total: 24 (2) access control system access control management system has been widely used in the new information security management systems, application access control systems to achieve the rehabilitation centers in