1
Jack:Excuse me.
Gary.Nice to meet you.
Gary:Meet too.
Jack:Gary.My name is Jack.I want to know something about your company.Can you help me?
Gary:My pleasure.
Jack:It' very kind of you.Thank you for a lot of care.
Gary:Our business covers import and export container transportation and agency,door to door pickup and delivery,warehousing and consolidation.
Jack:I see.
Gary:Our company provides logistics services such as storage,transportation and warehousing.If you have any questions please feel free to contact me anytime.
Jack:Thank you.I'm interested in that.Perhaps we will have the possibility of cooperation in the future.
Gary:I'm looking forward to our next meeting.
2.
Mary: Hello, what can I do for you? I’m Mary.
Guest: Hello, glad to meet you. I have an appointment with your company.
Mary: Please have a seat and what would you like to drink, coffee or tea?
Guest: Thanks, coffee please, and little sugar.
Mary: Ok, just a minute.
Guest: Do you have samples about your business?
Mary: Yes, here you are.
Guest: Ok, thank you.
Mary: Our business covers import and export container transportation and agency, door to door pickup and delivery, customs clearance, warehousing and consolidation.
Guest: I see. That’s the reason I’m here—to build up the business relationship with your company.
Mary: We also hope to deal with you.
Guest: I’m looking forward to news with interest.
Mary: Well, with kindest regards.
3
Chen:Hello Gary.Nice to meet you.
Gary:Nice to meet you.
Chen:I'm relly glad to have the opportunity to visit you company.I have brought some catologues of tins.I wonder if any of your end-users would like to have a look at them.
Gary:OK.Would you leave them with me?
Chen:We are suppliers of tins of various types.I think your end-users will be interested in some of our new products. Gary:We're thinking of ordering some special kinds of tins.We would be interested in your products if they are of the types we want.May I have an indication of the price?
Chen:Yes,of course.Our prices compare most favorably with quotations you can get from other manufactures.You'll see that from our price sheet.The prices are subject to our confirmation,naturally.
Gary:We'll consider it carefully then we will give you a reply.
Chen:When shall I hear from you?
Gary:Next Monday.
4.
Amy: I’m glad we have settled the terms of payment, Peter. And what would be your earliest delivery date?
Peter: It usually takes us one month to delivery. You know we should get the goods ready, make out the documents and book shipping space. I think the earliest shipment we can make is in June.
Amy: Oh, I see. So when is the exact shipping date?
Peter: We can make prompt shipment on about June.
Amy: I’m afraid it would be late for us.
Peter: The manufacturers are fully committed. They have no stock on hand.
Amy: But prompt shipment is very important to us.
Peter: I see. We try our best to advance shipment, but we cannot commit ourselves. You know the last thing we want to do is to postpone the delivery date.
Amy: It’ll be better to ship them all at one time so that we couldn’t miss the sales season.
Peter: If you’re in urgent need of goods, we suggest that you allow partial shipment.
Amy: Your proposal is workable.
Peter: I assure you the shipment will be effected in time.
Amy: Thank you for your cooperation.
Peter: Not at all.
5
Gary:Hello!This is Gary calling the transport department.
Peter:Good afternoon.It's transport department.Can I help you.
Gary:I'd like to speak to Peter who is in charge of the transport department.
Peter:This is Peter.May I ask who's calling?
Gary:Great!This is Gary.I have received the goods,but the boxes of goods were damaged.
Peter:Really?How much were the goods in damaged?
Gary:On examination,15 cases were found to be badly damaged.We have to claim on you for the damaged goods.
Peter:We regret being unable to accept your claim because the case were in perfect condition when the goods were loaded. Gary:No,It's your duty.You must prepared to meet our claim.
Peter:We've already told you that this is a case of Force Majeure.It's exempt from claim.
Gary:We hope all disputes can be settled by negotiation.
Peter:OK.We hope so.
6.
Peter: Hello, what can I do for you?
Jim: Hello, I’m willing to transport ten cartons of dresses from Dalian to London.
Peter: Well, that’s just our strength. Our company provides comprehensive international logistics services.
Jim: That’s great. Shall we discuss the shipment now?
Peter: As to shipping, there is a problem we have to face that when you would like to ship.
Jim: Is it possible for you to guarantee the date of shipment by all means?
Peter: As for the shipment, the sooner, the better.
Jim: Can you manage to ship the goods in May?
Peter: Shipping is the best we can do right now. I see your point, but, it’s really beyond our power.
Jim: What about on May 15th?
Peter: Ok, we’ll try our best to help you.
Mary: Here’s a shelf I have just bought here. Will you deliver it for me?
Peter: All right. We render the service of delivering goods to customer’s house. Please write your name, address and phone number on the form.
Mary: Ok, that’s great.
Peter: All our goods can be delivered within the 4th ring road.
Mary: Perfect. And when can we except the delivery?
Peter: Please fill in the delivery form with the time when you are in. 24 hour delivery is guaranteed.
Mary: All right. Is it free?
Peter: Sure. All goods bought here can be delivered free.
Mary: Ok, I’ll be waiting for your call.
Peter: I’ll wrap it up nicely for you and have it sent before 5 o’clock this afternoon. See you.
Mary: See you later.
9
Mr.White:Good afternoon Cherry.
Cherry:Good afternoon Mr.White.
Mr.White:So good to see you again.What can I do for you?
Cherry:I want to know something about the inventory system,can you help me?
Mr.White:Yes,My pleasure.
Cherry:Thank you very much.
Mr.White:The inventory system is a very important part of logistics company.What do you think?
Cherry:Yes,I quint agree with you on this point.Could you tell me how the inventory system turn?
Mr.White:The logistics company inventory a variety of goods which of the customers need.
Cherry:Oh,I see.Thank you again.
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