Unit One Handling Calls文秘英语课件

UnitOneHandlingCalls文秘英语 课件 超市陈列培训课件免费下载搭石ppt课件免费下载公安保密教育课件下载病媒生物防治课件 可下载高中数学必修四课件打包下载 UnitGoalsInthisunit,youwilllearnhowto:takeatelephonemessage,makeanappointmentonthephone,dealwithdifferenttypesoftelephonecalls,behaveproperlywhiletalkingonthephoneWordsandExpressionsetiquette['etɪket]n.礼仪，礼节integral['ɪntɪgrəl]a.完整的；必须的switchboard['swɪtʃbɔ:d]n.电话交换机display[dɪ'spleɪ]vt.显示；陈列normal[‘nɔ:ml]a.正常的；正规的proper[‘prɒpə(r)]]a.适当的，相当的properlyad.适当地；恰当地slang[slæŋ]n.俚语promptly['prɒmptli]ad.迅速地；立即地delivery[dɪ'lɪvəri]n.交付;传送brief[bri:f]a.简洁的；简明的access['ækses]vt./n.接近，进入verify['verɪfaɪ]vt.核实； 证明 住所证明下载场所使用证明下载诊断证明下载住所证明下载爱问住所证明下载爱问 wary[‘weərɪ]a.谨慎的，小心翼翼的confidential[,kɒnfɪ'denʃl]a.秘密的；机密的identify[aɪ'dentɪfaɪ]vt.识别，认出client['klaɪənt]n.顾客contact['kɒntækt]n./vt.接触;联系overhear[əʊvə'hɪə(r)]vt.偶然听到negatively['neɡətɪvli]ad.消极地，否认地affect[ə'fekt]vt.影响beresponsiblefor对……负责onhold（电话接通时）等某人接电话forinstance例如inform…of…通知……havedifficulty(in)doingsth.做某事有困难inperson亲自地beawareof当心ComprehensionoftheTextReadthetextcarefully,andchoosethebestanswerforeachofthefollowing.1.Asecretary’smannersinhandlingphonecalls_____.A.don’tmattermuchinthebusinessworld.B.areanimportantformofpublicrelations.C.arenotdecidedbytheboss.D.candecidewhethersheisresponsibleforoneormoretelephones.2.Whileansweringcalls,asecretaryshould_____.A.speakclearlyinanormaltoneofvoiceB.listencarefullytothecallerC.useproperlanguageinsteadofslang;D.alloftheabove3.Whenthetelephoneringsandyouremployerisnotathisdesk_____.A.youcantakethemessageandgiveittohimlaterB.youcantypeoutabriefmessageandhandlethematteryourselfC.youcanurgehimtoleavethemeetingimmediatelyD.youcanaskhimtostopthecompanymeeting.4.Whatinformationshouldasecretarywritedownaboutacaller?A.his/hernameB.his/herphonenumberC.whatthepersoniscallingaboutD.alloftheabove5.Whenyouleaveamessage,youshouldtakecarenotto_____.A.provideyournameB.provideyourcompanynameC.sharesecretinformationwithothersD.overhearothers’conversationNotestotheText1.Answeringthetelephoneisanintegralpartofasecretary’sresponsibilities.本句中，answering为动名词作主语integral意为“必需的，不可或缺的”。请看下例：Smokingisprohibitedhere.这里禁止吸烟。Musicisanintegralpartoftheschool’scurriculum.音乐是这所学校的课程中基本的一环。2.Themannerswhichyouasasecretarydisplayinhandlingphonecallsareactuallyanimportantformofpublicrelations.本句中which引导的定语从句修饰先行词themanners，定语从句中的短语asasecretary为插入语。display意为“展示”。请看下例：Ihaverarelyseenherdisplayanysignofemotion.我难得见到她喜怒形于色。3.Itisnecessarytowritedownthemessage;inthatway,allthisinformationcanbeeasilyaccessedwhennecessary.本句中access意为“使用”。请看下例：Theloftcanbeaccessedbyaladder.搭梯子可以上阁楼。access也可作名词，常用于短语get/have/gain/obtainaccessto,意为“获得使用/进入……的权利/机会。请看下例：Youneedapasswordtogetaccesstothecomputersystem.使用这个计算机系统需要口令。access的形容词形式为accessible，也经常与介词to连用。请看下例：Thesedocumentsarenotaccessibletothepublic.公众无法看到这些文件。4.Yourwrittenmessageshouldalsocontain:thedateandtimethepersoncalled,andyourname—sothepersonwhomthemessageisforknowswhotookthecall.本句中whomthemessageisfor为定语从句，修饰先行词theperson。请看下例：Hermother,inwhomsheconfided,saidshewouldsupportherunconditionally.她所信赖的母亲说将无条件地支持她。5.Ifyou’rehavingdifficultyunderstandingwhatthecallersays,askhim/hertospelloutthedifficultwords,sothatyoucanwritedowntherightnameandinformation.本句中havedifficulty(in)doingsth.为固定短语，意为“做某事有困难”。请看下例：Ihadconsiderabledifficulty(in)persuadinghertoleave.我费力好大的劲想说服她离开。6.Whenyouremployerisnotavailable,offertohelpthecallerinanywaythatyoucan.本句中available意为“有空的”，它还可 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 示“可获得的”，“可找到的”。请看下例：Willshebeavailablethisafternoon?今天下午她有空吗？Ticketsareavailablefreeofchargefromtheschool.学校有免费票。ExercisesTranslatethefollowingsentencesintoChinese.1.Mr.Hunterisratherbusynowandwouldliketoknowwhatyouwishtospeaktohimabout.2.Mr.MaisinthePublicrelationsDepartment.Holdtheline,please.I’lltransferyourcalltohisdepartment.3.Asecretarymayberequiredtotakedictationbywritinginshorthand.4.Youcanreserveseatsoverthetelephone.5.Pleasecontactmysecretarytomakeanappointment.TranslatethefollowingsentencesintoEnglish.1.接电话是秘 书 关于书的成语关于读书的排比句社区图书漂流公约怎么写关于读书的小报汉书pdf 必要的 职责 岗位职责下载项目部各岗位职责下载项目部各岗位职责下载建筑公司岗位职责下载社工督导职责.docx 之一。2.注意听电话，尽可能耐心地帮忙。3.如果电话响时老板不在，你可以记下留言，过后给他看。4.写下信息很重要；这样，当你需要信息时就可以很容易地找到它。5.如果你不理解来电者所说的话，请他/她拼写出较难的词语，这样你就可以写下正确的名字和信息。PracticalWritingNotesAnoteisabriefrecordofpointsorideaswrittendownasanaidtomemory,ortomakearequest,expressaffectionwhenitisimpossibleforthewritertomeetortelephonesomeone.Anoteusuallyincludesseveralparts:thedate,salutation,bodyandsignature.SampleSeptember2nd,MondayMr.Lu,MissWhitewhoarrivedfromJapanwishestoseeyou.Youarerequestedtocallhimbackanytimetomorrowmorningfrom8:00to11:00at800-23142.HelenExerciseReadthefollowingnoteandfillintheblanksaccordingtotheChinesegiveninbracket.Mar.14th,SaturdayMr.Lin,Mr.Smithwho1._________________(最近从西班牙来的)wantstoseeyou.Youarerequestedto2.__________________(打电话给他)anytimetomorroweveningfrom6:00to8:00at304－4657.Stella