电大管理英语4单元自测2答案

电大管理英语4单元自测2答案题目：—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?答案：Icanseethat题目：—Willyougoonapicnicwithustomorrow?答案：I'mafraidIhavenoidea题目：—____________________identifytheproblemsthathavebeenoccurring?答案：Areyouableto题目：—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.答案：Sorry题目：—Howdidyourmeetinggoyesterday?—__actually,itwasreallyfrustrating.答案：Notsogood题目：Creativity,especially__________whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.答案：that题目：Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms答案：that题目：EverytimeItriedtosaysomething,hewould______tosomethingelse.答案：moveon题目：He'sleftnow,butproductivityhasn't______thatmuch.答案：pickedup题目：Ithinktheprimary______factoristhere'sbeensomuchabsencelately.答案：contributing题目：Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswill答案：issuffering题目：Intoday'senvironment,__________peopleareoftenburnedout,it'simportantfor答案：where题目：Whatyouneedtodoistokeepthingsshortandsweet,justthe______.答案：highlights题目：WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”to答案：had题目：Whowas______themeeting？答案：chairing二、完型填空（共50分）WHATWEHAVEHERE:AFAILURETOCOMMUNICATEItisthe{weirder;weirdest;weird}thing.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstay{connecting;connected;toconnect}—withanyone.Shouldyou{shoot;mail;give}offanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeof{uncountable;countable;countless}communicationdevices,conversationscanstillbetroublesome.Questionsareaskedandanswered{out;away;within}oforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt."答案1：weirdest;2：connected;3：shoot;4：countless;5：out二、阅读理解：根据文章内容，判断正误（共50分）。HABITSOFHIGHLYEFFECTIVECOMMUNICATORSIt'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.3.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.正确选T，错误选F。1.Communicationandleadershipdon'talwaysgohandinhand.{T;F}2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.{T;F}3.Usingtechnicaljargonmakesaleaderconvincing.{T;F}4.Communicatingsincerelyisalwaysthebest.{T;F}5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.{T;F}"答案1：F;2：F;3：F;4：T;5：T二、阅读理解：根据文章内容，完成选择题（共50分）。COMMUNICATIONFAILUREThemeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we'regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we'regoingtoadance.”Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.题目1.Confirmingreceptionofthesentmessagesmeans{A;B;C}.A.themessagesaresenttorightreceiversB.themessagesarecorrectlyunderstoodC.themessagesarecorrectlyunderstoodbyrightreceivers2.InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?{A;B;C}A.Conceiving.B.Sending.C.Receiving.3.WhatisChinesewhispers?{A;B;C}A.WhowhispersinChinese.B.Agametopassmessagearoundinawhisper.C.Chinesepeoplewhodon'tnormallytalkveryloudly.4.AllocativefailuredoesNOThappenwhen{A;B;C}.A.therightinformationgoestotherightplaceB.acompanygathersfalseinformationC.thecorrectinformationisnotreceivedbytherightdepartmentorperson5.Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?{A;B;C}A.Decreasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints."答案：1：C;2：A;3：B;4：A;5：C