剑桥商务初级MODULEPPT课件

MODULE BUSINESS TOPIC BUSINESS SKILLS 1 1.1 World of work 1.2 Personal and professional details 2 2.1 Work in progress 2.2 Making arrangements 3 3.1 Company biography 3.2 Company performance 4 4.1 International business 4.2 Business communications 5 5.1 Career choices 5.2 Achievements and plans 6 6.1 Business travel 6.2 Travel arrangement 7 7.1 Products and services 7.2 Orders and contracts 8 8.1 Manufacturing processes 8.2 Problems and solutions 9 9.1 The future 9.2 Meetings 10 10.1 Career development 10.2 Organising a conference 11 11.1 Health and safety 11.2 Reporting accidents 12 12.1 The job market 12.2 Job applications MODULE I BUSSINESS TOPIC TRAINING 1.1 World of work READING Training and workshops I J&C Training is a company providing training for other businesses. Look at the courses J&C Training offers and tick the ones that you find interesting. Compare with a partner and explain why the courses interest you. Selling techniques Cross-cultural communication Business English intensive courses How to set up a business through the internet Team building Public speaking How to deal with difficult customers How to give effective presentations Health and safety in the workplace Speed reading and memory supertraining 1.1 READING 1.1 READING 1.1 READING 1.1 MODULE I BUSSINESS TOPIC MODULE I.I BUSSINESS TOPIC Match the jobs (1- 4) with their definitions (A-D) 2 1 an author 2 a speaker a trainer 4 a consultant A someone who talks at public event B someone who helps people to improve at a sport , skill or school subject C someone who advises people on a particular subject D someone who writes books or articles ( D ) ( A ) ( B ) ( C ) MODULE I.I BUSSINESS TOPIC 3 Read this profile about the owner of J&C and fill the gaps with the jobs in exercise 2. - About us J&C is a training consultancy for personal and professional development in the workplace . It is based in Oxford and it is run by Janet Coyte. Janet is an experienced teacher and (1)_______. She runs courses and workshops for companies and universities. As a (2)________, she helps business people overcome difficulties. She sometimes gives one-to-one sessions on the phone or via email. trainer consultant She is the (3)________of several books, and she writes articles on public speaking and presentation skills. Janet is also an internationally accredited public (4)________, and she gives motivational talks around the world. Clients of J&C say that their courses are entertaining, professional and very practical. author speaker 4 I want to study business English, but I can’t travel to Oxford. ( ) Our university department needs some IT training. Can you help? ( ) I want to give a speech at my brother’s wedding. ( ) I’d like some help with writing a novel. ( ) Our company would like some information on team-building weekends. ( ) Read the five sentences from emails sent to J&C Training. Which requests can J&C help with? Yes No No Yes Yes MODULE I.I BUSSINESS TOPIC LISTENING Job titles What does your job involve? 5 Five people from different companies are attending a J&C workshop on public speaking. Match their job titles (1-5) with their responsibilities (A-E). Write the correct letter A-E for each job. Responsibilities Chief financial officer (CFO) ___________ 2 Management consultant __________ 3 Personal assistant (PA) __________ 4 Quality manager ____________ 5 sales representative (rep) ___________ A visits customers, leaves samples and supports the customer services department. B is responsible for testing new products and deal with customers’ complaints. C interviews clients and gives them advice. D is responsible for the company’s accounts, and controls money coming in and going out. E organises meetings and deals with correspondence. A B C D E MODULE I.I BUSSINESS TOPIC 6 1.1 Listen to the five workshop participants introducing themselves. Complete the badge with the correct job title for each person. management consultant quality manager personal assistant chief financial officer sales representative MODULE I.I BUSSINESS TOPIC 7 Write two sentences which are true for you, using the expressions in exercises 5. Compare with your partner. I deal with employees’ problems. MODULE I.I BUSSINESS TOPIC GRAMMAR The present simple MODULE I.I BUSSINESS TOPIC The present simple is used to talk about: permanent situations Q：What do you do？ A：I’m a sales rep. I work for a company that supplies computer software. habits and frequency of activities Q: Do you often travel aboard? A: Yes, I go to Italy two or three times a month. timetables (with a time expression) Q: When does your train leave? A: It leaves at 14:45. Complete the sentences with the present simple form of the verbs in brackets. MODULE I.I BUSSINESS TOPIC 1 What _____ your company _______? (produce) It ______ electrical appliances. (make) 2 How many people _____you _______? (employ) We _____ 1,200 employees. (have) 3 _____ you _____ your goods aboard? (export) Yes, we do. We _____ all over Europe. (ship) How often _____ you _____ staff meetings? (have) Once or twice a month. We __________ them every week. (not hold) What time _____ the meetings _____? (start) They usually _____ at 11 o’clock. (begin) 6 _____ Peta _____ you with your work? (help) Yes, she does, but she ___________ a lot of time. (not have) 1 does makes ship produce do employ export Do do have don’t hold do start begin Does help doesn’t have have MODULE I.I BUSSINESS TOPIC GRAMMAR MODULE I.I BUSSINESS TOPIC Adverbs and expressions of frequency We often use these adverbs of frequency with the present simple: always usually often sometimes rarely never Adverbs of frequency usually go: before most verbs She often prepares Power Point presentations. after the verb be He is never late. We also use expressions such as once a week, twice a month, every Monday, on Thursdays. These usually go at the end of the sentences. We have a staff meeting every Monday/ on Mondays/ once a week. MODULE I.I BUSSINESS TOPIC Put the words in the correct order to make sentences. 1 meetings/ month/ we/ every/ have/ two _______________________________________________ 2 December/ bonus/ always/ in/ gets/ a/ he _______________________________________________ 3 rarely/ complaints/ we/ receive/ any _______________________________________________ 4 produce/ catalogue/ year/ every/ new/ we/ a _______________________________________________ 5 she/ schedule/ behind/ is/ never _______________________________________________ 2 We have two meetings every month. He always gets a bonus in December. We rarely receive any complaints. We produce a new catalogue every year. She is never behind schedule. Work-life-balance 3 MODULE I.I BUSSINESS TOPIC SPEAKING Do you work or study too much? Or do you know how to balance your work with your life? Take this test to find out. Answer the questions by writing a number (0-5). HOW OFTEN… 1 do you plan your days’ activities? 2 do you sleep eight hours a night? 3 do you find time to relax during the day? 4 are you on time for appointments? 5 do you spend more than an hour on lunch? 6 do you see your friends at weekends? 7 do you do exercise or sports during the week? 8 do you read a magazine in the evening? 9 do you wake up full of energy in the morning? 10 do you laugh in a normal work day? TOTAL SCORE MODULE I.I BUSSINESS TOPIC 0= never 1= seldom/ rarely 3= frequently/ often 4= usually/ normally 5= always 41-50: Well done! You find it very easy. But be careful----you are so relaxed that you are in danger of disappearing! Maybe you need to wake up and make sure people still know that you are there. 31-40: You find it quite easy to relax. People like being with you, because you are a positive presence. 21-30: You don’t find relaxing very easy and life is a bit difficult for you. 11-20: You don’t find relaxing easy at all----that’s why you struggle so much at home and at work. 10 or below: You’re making life hard for yourself----and maybe for the people around you too. Your health may even be suffering. Relax! MODULE I.I BUSSINESS TOPIC HOW TO INTERPRET THE SCORE: Exam Success In Part Two of the Speaking, you will give a short presentation. There are two topics and you have to choose one of them. The heading on the topic sheet is What is important when…? MODULE I.I BUSSINESS TOPIC 4 Work in pairs. Student A: Interview your partner using the questionnaire above. Student B: Give as much information as you can. A: Do you plan your day’s activities? B: Yes, I usually plan my day’s activities the night before. I write appointments in my diary. A: How often do you see your friends? B: I see them once a week. We have supper together every Friday night. 5 Work in pairs. What things are important in maintaining a work-life balance? Personal and professional details Meeting people BUSSINESS SKILLS 1.2 VOCABULARY 0 Good morning. My name’s Ros Cox. 1 Hello. I’m Lothar Muller. 2 Excuse me. Are you Linda Gordon? 3 Hello, Ms Leonardi. How are you? 4 Excuse me. Is your name Brown? 5 Hi, George. Nice to see you again. 6 Pleased to meet you, Mr Lehman. I Here are some phrases you can use when you greet somebody. Choose the best response (A-G) for each phrase (1-6). A Not too bad, thanks. And you? B No, I’m not. C Pleased to meet you, Ms Cox. D How do you do, Mr Muller? E Please, call me Peter. F Yes, it is. G Nice to see you too. 2 Work in pairs to check your answers. Then practise saying the greeting and responses. 3 In which of the situations in exercise 1 are the people meeting for the first time? MODULE I.II BUSSINESS SKILLS 4 Complete the conversation with the sentences in the box. It’s a real pleasure to work with her. Nice to meet you, Ian. Do you know her? May I introduce myself? My boss is in Sydney. She’s in Singapore, too. MODULE I.II BUSSINESS SKILLS 5 1.2 Listen to the conversation and check your answers. Ian: Hello. (1)_________________________________________________ My name’s Ian and I work in the Asia-Pacific division. Henry: (2) ___________________________________________________ My name’s Henry and this is my colleague, Sarah. Sarah: Hello, Ian. Do you work in the Sydney office? Iran: No, not at the moment. (3) __________________________________ But I’m based in Singapore. Henry: Look! There’s Michelle over there. She’s based somewhere in Asia. I can’t remember where exactly. (4) ________________________________ Ian: Yes, we are on the same project this year. (5)_____________________ Henry: Ah, lucky you. She’s really beautiful – and clever too. Ian: Yes, I know. (6) _________________________________________ Sarah: Well, I think I’ll leave you boys to discuss … work. Henry: Oh, Sarah, you’re not jealous, are you? Sarah: No, I’m not … Michelle, how lovely it is to see you again. MODULE I.II BUSSINESS SKILLS It’s a real pleasure to work with her. Nice to meet you, Ian. Do you know her? May I introduce myself? My boss is in Sydney. She’s in Singapore, too. Personal and professional profiles WRITING 6 Find out about your classmates, using the questionnaire. First, work in pairs and prepare questions. Then interview your classmates and record the numbers. 0 Do you have a hobby? Questionnaire How many people: 0 have a hobby? 1 go aboard on holiday? 2 haven’t got any brothers or sisters? 3 are single? 4 have got a job? 5 know three business words beginning with C? 6 can play a musical instrument? 7 don’t like chocolate? 8 can’t name the levels of all three BEC exam? Numbers ________________________________________ MODULE I.II BUSSINESS SKILLS 7 Work with a new partner. Interview each other. Fill in the fact file with information about your partner. Fact file Name _______________ Hobbies __________________ Surname _________________ Family ___________________ Town ________________ Job title __________________ Favourite destination for holidays _________________________ Reasons for learning English _____________________________ MODULE I.II BUSSINESS SKILLS With your partner, work with another pair of students. Introduce your partner to the other people in the group, using the information in exercise 7. Listen to the other presentations. Ask a follow-up question to each person. Do you like living in …? 9 Write a personal profile of your partner. Use the information from the fact file in exercise 7, but include one false sentence. Write 30-40 words. 10 Swap profiles with your partner. Read the profile about you and find the false sentence. 8 MODULE I.II BUSSINESS SKILLS job and work 1 Kostas Hadavas is a PA in a company that provides catering services. It’s an unusual job for a man, so the in- company magazine interviews him. Write the correct form of the questions. VOCABULARY MODULE I.II BUSSINESS SKILLS SPOTLIGHT ON STAFF 0 Q：What/ name? What’s your name? A: Kostas Hadavas. 1 Q: How/ spell/ surname? ___________________________________________ A: H-A-D-A-V-A-S. 2 Q: What/ do? _____________________________________________________ A: I’m the personal assistant to the managing director of Athens Daily Menu. 3 Q: Who/ managing director? ________________________________________ A: His name’s Georgos Solomos. 4 Q: What/ your job/ involve?_________________________________________ A: I deal with clients, and I organise meetings and events. 5 Q: / write/ reports too? _____________________________________________ A: Yes, I often write reports and memos for our staff. 6 Q: / work/ only in the Athens area? __________________________________ A: No, we don’t. We work in other parts of Greece too. 7 Q: How/ people/ react you, a man, doing this job? __________________________________________________________________ A: Sometimes they are surprised, but it isn’t usually a problem at all. 8 Q: / like/ your job? ________________________________________________ A：Yes, I like it a lot. 9 Q: Why/ like/ it? __________________________________________________ A: Because I’m always busy, and because of the variety of things I do. MODULE I.II BUSSINESS SKILLS How do you spell your surname? What do you do? Who’s the managing director? What dose your job involve? Do you write reports too? Do you work only in the Athens area? How do people react to you, a man, doing this job? Do you like your job? Why do you like it? 2 1.3 Listen to the conversation and check your answers. 3 Use some of the information from the interview to write a profile of Kostas Hadavas for the magazine. Write 30-40 words. Learning Tip Make a note of the the questions you got wrong. Try to analyse why you made the mistakes. Repeat the exercise next week and see if you improve. MODULE I.II BUSSINESS SKILLS 4 Work in pairs to fill the gaps with job or work. Which word is both a verb and a noun? Which word is only a noun? 1 It’s an unusual _________ for a man. 2 What’s your ____________? I’m an electronics engineer. 3 We ___________ with several Asian companies. 4 Many students have a part-time ___________ to earn extra money. 5 My brother starts his first _____ on Monday. He’s very nervous about it. 6 Where do you __________ these days? 7 She always does a great _____________ when she organises events. 8 It’s my ______ to welcome visitors and show them around. 9 I like my new _________. The ___________ is varied and interesting. 10 Hi, Steve. Are you still at _______? Yes, I’m still in the office. MODULE I.II BUSSINESS SKILLS job job work job job work job job work work job MODULE I.II BUSSINESS SKILLS 5 Work in pairs. Student A: Write a list of jobs usually done by women. Student B: Write a list of jobs usually done by men. Compare your lists and think of three areas where traditions are changing. MODULE I.II BUSSINESS SKILLS READING Rowan Barker Tate Inc. is a multinational confectionary company. Every year, at the annual meeting, the company awards a prize to its “Employee of the Year”. Work in groups of four. Allocate one candidate (A-D) to each student in the group. Then read the criteria and the information about your candidate and decide why he/ she should win. MODULE I.II BUSSINESS SKILLS Rowan Barker Tate Inc. Employee of the Year ROWAN BARKER TATE INC. Employee of the Year Award The employee should: make a significant contribution to company efficiency, profit, product development or staff development. deal with professional or personal problems successfully. be a mentor or set a positive example to others. represent the company values of healthy living. This year’s candidates are: MODULE I.II BUSSINESS SKILLS A Ian Rogers is 40 years old. He’s based in Singapore. His responsibilities are to supervise projects and to coordinate resources. His professional background is in engineering. Ian usually goes scuba diving at weekends and he also enjoys marathon running and cooking. He runs a sports club for local children and he raises money for their training. MODULE I.II BUSSINESS SKILLS B Michelle Yong is 36. She’s a finance assistant and she’s based in Singapore. Michelle usually deals with Asia division accounts and sometimes does auditing for other divisions. She has a master’s degree in business administration. In her free time Michelle likes painting, and she also does judo. Michelle suffers from Chronic Fatigue Syndrome and often works from home, but this does not stop her ambitious career plans. MODULE I.II BUSSINESS SKILLS C Sarah Mullen is 31 years old and based in the head office in Dallas. As the company’s internal communications director, she deals with the company’s internal and external communication. Sarah is also in charge of the company’s successful new email system. She regularly works late to help colleagues or to attend external events. Sarah has a degree in journalism. Sarah’s personal interests are writing detective stories, breeding Yorkshire terriers and showing her dogs in exhibitions. MODULE I.II BUSSINESS SKILLS D Henry King is 57 and is the research and development manager. Henry is based in Dallas. He manages R&D of new product ideas, including the best –selling new chocolate chewing gum range. Henry is famous for always thinking of new ideas and projects. Henry’s professional background is in food technology, and in his free time he enjoys visits to museums, art galleries and the theatre. MODULE I.II BUSSINESS SKILLS 5 Useful language I like Ian best. He… Michelle should win because she… I think Sarah is the best candidate. She… I think Henry should win because… Discuss the four candidates in your groups and choose a winner.