酒店前台常用英语培训资料

酒店前台常用英语培训资料 前厅:1、Have you a reservation? 您预定过了吗, 2、May I know your name and room number? 您能告诉我您的名字与房间号吗, 3、Here is your room key. 给您房间钥匙。 4、Please pay at the cashier’s desk over there. 请去那边帐台付款。 5、Are these your baggage? 这些是您的行李吗, May I take them for you? 我来帮您拿好吗, 客房部 6、Housekeeping .May I come in? 客房服务员，我可以进来吗, 7、Leave your laundry in the laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。 8、I hope I’m not disturbing you. 我希望没有打扰您。 9、One moment ,madam. I’ll bring them to you right away . 等一会儿，夫人。我马上送来。 10、I’ll send for an electrician( doctor , ……) 我给您请电工(大夫……)。 餐饮部: 11、Sit down , please .Here is the menu. 请坐，给您菜单，先生。 May I take your order ,sir? 您要点菜吗, 12、What would you like to have ,coffee or tea? 您要喝咖啡还是茶, 13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗, 14、Service hours are: (餐厅)供应时间是: 7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。 15、Here is the bill. Please sign it. 这是您的帐单，请签字。 销售用语: 1、What kind of rooms(foods) would you like to have? 您需要什么样的房间(吃什么样的菜), 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 。 3、We’ll give you a 10%(ten percent ) discount. 我们给您九折优惠。 4、We’ll offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 公关用语: 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter souvenir? 请接受我们的一点小纪念品。 8、Let’s drink to our friendship! 为我们的友谊干杯～ 9、Let me propose a toast to the health of our guests! 建议为在座客人的健康干杯～ 10、Cheers! 干杯～ (Bottoms!) 征求意见用语: 11、How do you like Chinese food? 您喜欢中国菜吗, 12、What do you think of our service ? 您对我们的服务有什么意见, 13、Thank you for your comments(compliment, suggestions). 谢谢您给我们提的意见(赞扬、建议)。 14、I’m afraid it’s against the hotel’s regulations. 这是违反饭店规章 制度 关于办公室下班关闭电源制度矿山事故隐患举报和奖励制度制度下载人事管理制度doc盘点制度下载 的。 15、In our hotel we don’t accept tips. 我们饭店是不收小费的。 It’s our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。 Thank you all the same. 然而，还是要谢谢您。 16、I’m afraid you’ll have to pay for thedamage. 您必须赔偿。 17、Thank you for telling us about it. 谢谢您告诉我们 I’ll look into the mater right away. 我马上去处理这件事情。 18、Iassure you it wont happen again. 我保证此类事情不会再发生。 19、Please don’t worry ,sir (madam) 先生(夫人)，请不必担心。 I’;; send someone up to your room right away. 我马上派人到你的房间去。 20、I can’t guarantee anything ,but I’ll try my best. 我不能保证，但我会尽力而为。 21、What can I show you. 您要买什么, 22、How do you like this fashion (color ,size ,design )? 您喜欢这种款式(颜色、尺寸、图案)吗, 23、The extra large size of this color is out of stock. 这种颜色的特大号已经卖完了。 Please try us again tomorrow. 请明天再来看看。 24、They are altogether 175(one hundred and seventy-five) yuan. 共计175元。 You may pay in cash or with credit card. 您可以付现金也可以用信用卡。 25、You have made a good choice, you have very good taste. 您真会买东西。您眼力真好。 Daily Service 日常服务 -(Knocking at the door.)-(敲门。) -May I come in?-我可以进来吗? -Come in,please.-请进。 -Please don't come in.-请不要进来。 -Just a moment(a minute),please.-请稍等一下。 -I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗? -All right.Come in,please.-好的，请进来。 -Please clean it when I am out.-我马上要出去，请等一会儿打扫。 -May I change the water of the thermos now?-我现在可以换水吗? -Yes,please.-请换吧。 -Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups? -下午我有几位朋友来访，请给加些热水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come. -好，客人来访我们会端茶进来的。 -By the way,is there any mail for me?-顺便一下，有我的邮件吗? -No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。 -Why did you come in without my permission?-你为什么没经我允许就进来了? -It's my negligence.I beg your pardon.-我疏忽了，请你原谅。 -I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是 等会儿做? -Since you have come,you may do it now?-既然来了，现在就做吧。 -Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。 -I am collecting the fee of the long distance call.-我来收长途电话费。 -This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。 -Why is it unsealed?-它怎么被拆开了? -Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。 -Have you lost anything today,sir?-先生，你今天丢过什么东西吗? -Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。 -What is there in the wallet?-皮夹子里有些什么? -My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。 -Look,is this wallet yours?-看，这只皮夹子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。 -I want to borrow China Daily of these days.-我要看这几天的《中国日报》。 -Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。 -Please bring some chairs for me.-请拿几把椅子来。 -Please get me some soap.-卫生间的肥皂要添了。 -The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。 -Get a hot-water bottle,please.-请拿一只热水瓶给我。 -I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。 -I need another pillow.-我需要加一只枕头。 -All right,I'll get it for you right away.-好的，我就去拿。 -Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。 -Excuse me.-对不起。 -I am sorry.-很抱歉。 -I beg your pardon.-请你原谅。 -Pardon me for interrupting.-对不起打扰你们了。 -Please excuse me for coming so late.-请原谅我来迟了。 -I'm sorry I was so careless.-很抱歉我太粗心了。