餐饮服务英语对话

餐饮服务:为了方便掌握学习情境 内容 财务内部控制制度的内容财务内部控制制度的内容人员招聘与配置的内容项目成本控制的内容消防安全演练内容 ，我们经过五个情境来学习Model1:TableReservation用餐预定服务Model2:ReceivingtheGuestintheRestaurant招待客人用餐Model3:Takingorders点菜Model4ServingDishes上菜Model5Paythebill付账Model1:TableReservation用餐预定服务技术重点*1.Whentheguestsaskyoutoreserve（为何而保存）forhim,youmustpaymoreattention(注意要做某事)toaskhimtothetableorprivateroom.当客人 要求 对教师党员的评价套管和固井爆破片与爆破装置仓库管理基本要求三甲医院都需要复审吗 你为他订餐时，要注意咨询他是要订餐台仍是要包间。*2.Asktheguestabouttheinformationofthetablereservation:从客人那边获取以下用餐信息：Thenumberoftheperson就餐人数Tableinthelobbyoraprivateroom大堂的餐台仍是包间Thedemandsforthetableortheprivateroom对餐台仍是包间的要求,如靠窗抽烟等需求Thetimeofarrival来宾抵达的时间Underwhosenamethereservationismadeandcontacttelephonenumberortheroomnumber.订餐者姓名联系电话号码或房号。*3.Confirm.确认。*4.Expressyourexpectationtotheguests. 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 达对客人的期盼。餐厅常用口语*1.查察座位Justamoment,please.I’llchecktheavailabilityforyou.请稍等，我来为您查查能否有空位。*2.座位已满I’mafraidwe’refullybookedforthattime.唯恐那个时间餐位已经订满了。*3.更改时间Isitpossibleforyoutochangethetime?您能否能够换个时间呢？*4.座位选择Wouldyoulikeatableinthelobbyorinaprivateroom?您是喜爱大厅的餐台仍是包间呢？*6.桌位要求AndcanIbookingatablebythewindow?您能够为我留一张靠窗的桌位吗？*7.咨询要求Anyspecialrequirement?有什么特别要求吗？*8.预定已满I’mafraidthattableisreservedfor8.唯恐那张桌已经被预定了。⑴TableReservation餐桌预定场景：theIAPtoorder.斯密斯先生将在今夜与他的朋友用餐所以他致电给IAP做预约。C=Caller打电话咨询的客人W=Waiter服务生C:Hello.IsthisIAP?你好，请问是陶乐咖啡厅吗？W:Yes.MayIhelpyou?是的，需要我效力吗？C:Yes,I’dliketoreserveatablefortonight,please.我想预约今夜的座位。W:Certainly.Sir.Howmanypeople,Please?好的，请问共有几位？C:Six.六位。W:Atwhattimecanweexpect(期望)you?请问几点莅临？C:Oh,at7:00tonight.噢，今夜七点。W:Wouldyoulikeatableinthemainrestaurantorinaprivateroom,sir?先生，请问您想订大厅仍是包房呢？C:Themainrestaurantwillbefine.大厅的席位就能够了。number,please?好的，今夜七点钟，六个人的餐桌。能够告诉我您的姓名和电话吗？C:Sure.It’sJohnSmithandmynumberis.自然能够。我叫约翰.史密斯，电话号码是.Thankyouverymuch,Mr.Smith.Letmerepeatyourreservation:youbookatableforsixat7o’clocktonightandyourphoIright?特别感谢您，史密斯先生。请让我重复您的预约：是对的吗？C:Yes,itis是这样的。W:MynameisIvyandwelookforwardtoseeingyou.我叫Ivy，特别期望您的莅临。C:Seeyoutonight.Goodbye.夜晚见。W:Goodbye.再会。APrivateRoomReservation包厢预定-中餐厅适用对话（PracticalDialogues）theprivateroom.斯密斯先生将和他的客户用晚饭，他致电给乐宫预约一个包厢。C=Customers顾客W=Waiter服务生W:Hello!PP.thisisMiss.Suespeaking.CanIhelpyou?您好，乐宫。我是Sue，有什么能够帮到您？C:MayIhaveaprivateroomforthisafternoon?我想订个包房。W:Yes.I’llarrangethatforyou.CanIhaveyourname,please?能够，我给您安排。请问您的名字是？C:JohnSmith.约翰史密斯。W:Mr.Smith,howmanyguests?史密斯先生，有多少客人？C:Five.五位。W:Andthen,whenareyoucoming?什么时候来就餐呢？C:At7o’clockthisafternoon.IsitOK?今日下午7点，行吧？OK.Doyouhaveanyspecialrequirements?Imeanforvegetariansorsomethingelse.能够，您有任何特别的要求吗？比方是素食者或其余什么特别的？C:Oh,Isee.I’dlikeit.Myguestsareallvegetarians（素食者）.喔，能够，我喜爱。我朋友都吃斋食。适用词汇和术语face-toface当面预定TelephoneReservation电话预定reservationSichuanCuisine四川菜，简称川CantoneseCuisine广东菜，简称菜粤菜FoodandBeverage餐饮部总监ChineseRestaurantManager中餐厅经理DirectorBanquetManager宴会部经理RestaurantSupervisor餐厅主管WesternRestaurant西餐厅经理Asst.WesternRestaurant西餐厅副经ManagerManager理host餐厅男咨客hostess餐厅女咨客waiter男侍应生waitress女侍应生Model2:ReceivingtheGuestintheRestaurant招待客人用餐技术重点“yes”,leadthemtothebookedtable.If“no”,askthemthenumberofpeople,andescortthemtochooseatableforthem.问清有否预留座位。假如有，领位到预定的餐台；假如没有，咨询有几位，而后引领为人精选适合的餐台.*2.Whentheguestsaregoingtoseat,arrangethemtaketheirseatsassoonaspossible.Arrangetheteaorsomedrinksimmediately(立刻).入坐时，安排客人赶快就座，并实时安排茶水或是饮料。*3.Aftertheguestsareseated,givethemthemenu.在客人坐定后，才上菜单。常用句子口语*1.问侯客人Goodevening,sir.Welcometoourrestaurant.先生，夜晚好，欢迎莅临本餐厅。*2.祝愿用语Haveagoodevening.祝您有个快乐的夜晚。*3.等候用语Nowwouldyoupleasetakeaseatandwaitoverthere?您先在那处坐下来等好吗？*4.指导来宾Wehaveawindowtablereservedforyou.我们为您保存了一张窗边的桌子。*5.建议换桌Whatabouttheonewhichisclosethewindow?有一张靠窗的桌子您感觉适合吗？*6.安排来宾Wewillarrangetheseatyouverysoon.我们将赶快安排您入坐。*7.少儿服务Wouldyoulikeahighchairforyourchild?要不要给您的孩子拿一张高椅呢？⑴ReceivingtheGuestwithaReservation招待有预定的客人hostreceivedthem.贝蒂已经预约了座位，此刻她和她的朋友到达了餐厅，咨客迎接了她们。W=WaiterC=BettyW:Goodevening.Howareyoutoday?夜晚好。您今日好吗？C:it’sok,thankyou.很好，感谢你！W:Doyouhaveareservation?请问您有预约座位吗？C:Yes,wedo.AreservationfortwounderSmith.有，我们订了两位。是以史密斯的名字订的。W:Justamoment,pleaseHereitis7:00.BettySmith,two,non-smoking（非抽烟区）.请稍等一下。----有的，在这儿，夜晚7:00，贝蒂-史密斯，两个人，不抽烟。That’sus.是我们，没错。W:Rightthisway,please.这边请。⑵ReceivingtheGuestwithoutaReservation招待没有预定的客人noreservation.Thewaiterreceivingthemandescortthemtochoosethetablethatfitsthem.怀特夫妻到达餐厅用餐但是她们没实用餐，服务员招待了她们而且帮助他们选择了适合的座位。W=WaiterB=BakeGoodevening,sirandmadam.Welcometoourrestaurant.Doyouhaveareservation?夜晚好，先生、夫人。欢迎到我们酒店。有预约吗？B:I’mafraidIhaven’t.Doyouhaveatablefortwo?没有。有双人桌吗?W:I’msorrytosaythatwedon’thaveanyvacantseatatthismoment.Wouldyoupleasewaitintheloungeforaboutfiveminutes?I’llseatyouifthetableisready.对不起，当前我们没有空的。请在歇息室等大概5分钟好吗？桌子准备好了我就安排你们。B:Itsoundsnice.Nancy,let’sgototheloungethen.好吧，南希，我们去休息室。(Fiveminuteslater)（5分钟后）W:Iamsorrytohavekeptyouwaiting,sirandmadam.Nowwehaveatableforyou.Thisway,please.对不起，让你们久等了，先生、夫人。此刻为你们准备了一张桌子，请这边走好吗？（客人入坐后）W:Whatkindofdrinkwouldyouliketonight?今夜您想喝点什么？B:Greentea,please.请拿杯绿茶吧！W:I’llbringthemtoyourightaway.我一会就拿来。Model3:Takingorders点菜技术重点*1.Theorderofthewesterndishesbeginsfromthehostorhostessgenerally.Ifthehostwantstheguestsorderbythemselves,beginsfromthefirstguest(bytherighttothehostorhostess).Usually,menorderforthewomen.Theladiesdon’torder.西餐点餐的次序一般从主人或许女主人开始。如主人表示请来宾分别点菜，则从主宾（主宾一般坐在男主人或女主人的右侧）开始。一般男生为女士点菜，女士不直接接受点菜。*2.Paymoreattentiontoaskingtheguestabouthisdemandsindetailoftheorderwhenyoutaketheorder.Sothechefcancookbyhisdemand.(需求)在接受点菜时，一定问清客人的需求，以便厨师按客人的口胃进行烹调。*3.Afterorderedthefoodorbeverage,thewaitershouldreadthemealtheguestorderedonebyone.当客人点完食品或饮料后，点菜员要一道一道地报点他们点的菜。点餐常用句*1.主动服务ShallImakearecommendation?需要我介绍吗？*2.建议顾客Howaboutsomethingtodrink?来点饮料怎么样？*3.续杯提示Doesthatcomewithrefills?能够续杯吗？*4.准备点菜Areyoureadytoordernow,sir?先生您准备点菜了吗？*5.开始点菜I’dliketotrythechicken,please.我想试一试鸡肉。*6.介绍菜肴WhynottrytheXXX?干嘛不试一试XXX？*7.咨询菜单Isthereasetmenuforlunch?有午饭的套饭菜单吗？特点菜介绍It’sthespecialtiesofourrestaurant.这是我们餐厅的特点菜。*9.时间说明Yourdishtakestenminutestoprepare.您的菜需要十分钟准备。*10.后续服务Whatwillyouhavetofollowthesoup?喝完了汤，您要吃什么？*11.咨询客人的口胃Wouldyoulikeitrare,medium,orwell-done?(点牛排时)您喜爱煮得生一点儿，中等程度，仍是老一点儿？*12.表示对不起I’msorry,therearenoxxx.很对不起，没有XXX了。*14.供给餐类Wehavebothbuffet-styleandalacartedishes,whichwouldyouprefer?我们有自助式和点菜式，您喜爱哪一种？*15.今日特点Doyouhavetoday’schef’sdish?今日有介绍菜吗？TakingalacartOrdersforWesternFood西餐点菜服务场景：Tomwantstotastewesternfoodthisevening.Hecomestoarestauranttohaveawesterndinner.Buthehasnoreservation.汤姆今夜想吃西餐，他去到餐点准备用餐但是他没有预约。W=WaitressH=HostessJ=TomJonesH:Goodevening.Welcometoourrestaurant.Haveyoumadeareservation?夜晚好，欢迎到我们餐厅来，请问您有预定吗？J:No,wehaven’t.没有。H:Threepeople?是三位吗？J:Right.是的。H:Thisway,please.Howisthistable?这边请。这个地点怎么样？J:It’sfine.很好。H:Thankyou.Takeyourseat,please.感谢。请坐。W:Goodevening.MayItakeyourordernow?夜晚好，能够点餐了吗？J:Doyouhaveanyspecialties?您有什么特点菜介绍吗？W:Yes,youcantryourappetizercalledsmoked,ittasteverydelicious.是的，您能够试试试看我们的头盘-熏三文鱼，吃起来很美味。J:Foranappetizer（开胃菜/头盘）,smokedsalmon.来一道开胃菜，熏三文鱼。W:Doyouneedordersalad?Andwhichdressingyouwant?您需重点沙拉吗？配什么酱汁？J:we’dlikethreelargefruitsaladswithbalsamicandvinaigrettedressing.我们需要三份大的水果沙拉配香脂醋汁和油醋汁。W:Whatsoupwouldyoulike?要什么汤？J:Fishsoup,Frenchstyle.法式鱼汤。W:And,forthemaincourse?请问要什么主菜？J:TwoT-BoneSteaksandarumpsteak.两份T骨牛排，一份牛腿排。W:Howwouldyoulikeyoursteakdone?牛排要几分熟？J:Medium-well.七分熟。W:Whatkindofsaucewouldyouwant?要哪一种酱汁？J:Blackpepperandmushroomcreamsauce.黑椒汁和奶油蘑菇汁。W:Wouldyoulikesomevegetables?要些蔬菜吗？J:Thecurriedvegetables.咖喱蔬菜。W:Anythingfordessert?需要甜点吗？J:Strawberryicecreamforall.每人一份草莓冰激凌。W:Anythingelse?还需要其余吗？J:No,I’mafraidthat’sall.不，已经足够了。cuisine烹调，烹调greasy油腻的heavy难消化的法hot刺激的，辣light平淡的，易消化present奉上，奉上的的specialist特制品，特specification规格，说明 书 关于书的成语关于读书的排比句社区图书漂流公约怎么写关于读书的小报汉书pdf bean菜豆产sauce酱汁，调味delicious美味爽口的spicy加香料的汁Model4：ServingDishes上菜*1.Aftertheguestsalmosthavearrived,youcanaskthempolitely:“Excusesme,mayIserveyou?”客人基本到齐后礼貌咨询能否能够上菜“打搅一下，请问能够上菜了吗？”*2.Beforeservingdishes,calledthecorrectnamesofthedish.“Hello,thisis,pleaseenjoying!”上菜品前，清楚正确报出菜名，“您好，这是，请慢用！”*3.Iftheguestsneeddividethedishes,atfirst,youshouldaskthem:“wouldyouneedtodivideyourdishes?”假如需要分菜，先咨询客人“请问能否需要分菜？”*4.Afterservingthelastdish,youshouldtelltheguests:“Thisisthecompletecourse.”当上最后一道菜时，低声告诉客人“您好，菜已上齐！”上菜常用句*1.咨询菜肴Here’stheshelledshrimp.(Isit)yours?这是虾仁，是您的吗？*2.介绍菜肴ThisoneiscalledXXX.这菜叫xxx。*3.顾客敦促Wouldyouhurryup?能不可以快一点啊？*4.咨询口味Didyouenjoyyourmeal?这菜吃起来还和您的胃口吗？*5.上汤ShallIputthesoupinthemiddleofthetable?我把汤放在桌子中央，好吗？*7.慢慢享受Takeyourtimeandenjoyit.您慢慢享受吧。*8.上菜提示Watchoutfortheplate.It’salittlehot.请当心盘子，有点烫。*9.延缓上菜Pleaseholdthefood;westillhaveonefriendcoming.请稍后上菜，我们还有一个朋友没到。*10.上菜序次TheChinesewayistoservethesoupfirstandthenthefood;ifyoulike,we’llbringyouthefoodfirst.按中国的方式，是先上汤再上菜；假如您喜爱，我们能够先上菜再上汤。*11.表示对不起I’mreallysorryaboutthat,I’lltellthecheftohurry.真的很对不起，我会叫厨师快一点儿。*12.上菜完成Thisisthecompletecourse.Thereisdesserttofollow.所有的菜已经上齐了，接下来还有点心。ServingtheWesterndinner西餐服务restauranttohavelunch.向先生和他的朋友想吃沙朗牛排，他们去到一间西餐厅用午饭。W=WaiterX=Mr.XiangW:Goodafternoon,sir.Welcometoourrestaurant.您好，先生。欢迎你到达我们餐馆。X:Goodafternoon.你好。W:MayIshowyouourlunchmenu?您此刻要午饭菜单吗？X:Yes,please.能够。W:Hereitis.给您菜单。X:Yes,I’llhaveamixedsaladandsirloinsteak.Whichvegetablescomewiththesteak?好，我要一份混淆沙拉、一份沙朗牛排。牛排配有什么蔬菜？W:Frenchfries,carrotsandpeas.薯条、胡萝卜和豌豆。X:That’sfine.Bytheway,I’dlikecomebeerandacupofcoffee.不错。趁便到达啤酒和一杯咖啡。W:Yes,howwouldyoulikeyoursteak,sir?好的，先生，你的牛排怎么做？X:I’llhaveitmediumrare,please.Doyouhaveanysaladoil?三分熟，您有沙拉油吗？W:Certainly.I’llbringsometoyou.有，我给您拿些来。Thanks.感谢。适用词汇aknifeand一副刀叉seafood海味，海鲜fried炸的forkfrozen冰冻的messtin饭盒rare嫩的local地方风味well-done熟透的tough咬不动的cuisineModel5：paythebill结账Guest:TomTom:Couldwehavethecheck,please?汤姆：请拿帐单来好吗？Waiter:HereisyourcheckRMB86yuan.侍从：给您，一共86元Tom:Doyouaccepttuque(支票)?汤姆：你们进出票吗？Waiter:No,I'msorrywedon't.Weacceptcreditcardsandcashoryoucanpayforroomcharge.侍从：对不起，我们不收。我们只收信誉卡和现金,您也能够用房费来支付。is!汤姆：我没带现金。我一定用信誉卡结帐了,这是我的信誉卡。Waiter:Doyouhaveapasswordofyourcard?您的卡有密码吗？（刷卡前先核实能否为有效的信誉卡，有无客人署名）Tom：Yes.有密码Waiter：OK,pleaseinputthepassword.好的，请您输一下密码。（刷卡后双手将卡还给客人，礼貌的让客人在POS单上署名并再次见告刷卡的金额）R：PleasesigninPOSlisttoconfirm.请您在POS单上署名确认.Tom:Oh,pleasewaitforaminute.Iwanttogowiththefoodleft.汤姆：请稍等一会。我想把剩下的食品带走。Waiter:Isee.Iwillbringsometo-goboxesforyou.侍从：我理解。我会为您拿一个打包盒。Tom:Thankyou.汤姆：感谢。为方便学习将结账分为以下三类：1.roomcharge:入房帐现金card信誉卡Waiter:HereisyourcheckRMB970yuan.这是您的账单，一共是970元人民币。G:CanIpayforroomcharge?我能够入房帐吗？W:Ofcourse,canIhaveyourroomnumber?自然能够，能够告诉我您的房间号码吗？G：Myroomnumberis1818.我的房间号码是1818.W:Pleasewaitamoment。请您稍等一会儿。核查后发现1818的客人房间押金不足970元，所以没法支付。W:Iamsorrysir,youdonothaveenoughdepositinyourroom,sowecan’tchargeinyourroom.Youcanpayforcashorcreditcard.很对不起先生，您房间里没有足够的押金能够支付，所以我们没法入房帐，您能够选择用现金或信誉卡支付。G:Ok!Iwillpayforcash,Hereyouare!好的，我会用现金支付，给你。W:Thankssir,Hereisyourrest30dollarsandpleasesignshere.感谢您先生，这是您节余的30元而且请您在这里署名。G:Youcankeepitforyourtipsandthanksforyourservice.你收下当小费吧，多谢你的服务。W:Thanksverymuch.Wehopetoseeyouagaininthefuture!特别感谢，我们希望能再次见到您！怎样介绍自助餐自助早饭：Breakfastbuffet1:pleaseshowusyourroomcardthenyoucanhavebreakfastbuffet.Andoneroomincludetwoperson.请您出示您的早饭券就能够享受自助早饭了，间房有两张早餐券。Youshouldpayforanotherthreepeople~您需要此外支付此外三个人的花费。3.ThepriceofbreakfastbuffetisRMB98plusfifteenpercentforservicecharge.自助早饭的价钱是人民币98元加上15%的服务费。ThepriceoflunchbuffetisRMB126withoutservicecharge.自助午饭的价钱是人民币126元不收伏务费。ThebuffetdinnerpriceisRMB226withoutservicecharge.自助晚饭的价钱是人民币226元不收伏务费。6.Thechildren1metertoheightarehalfprice,freechargeforthechildrenbelow1meter.身高在1米至米的少儿半价享受自助餐，一米以下的少儿免费。7.Ourbuffetincludesover30kindsofmainfoodandalsoseafood,Chinesetraditionalfoodandwesternfood,freshsalmon,oysterandBrazilfreechargeforjuice,beer,redwineandicecream.我们的自助餐包含超出30种热菜主食，有海鲜、传统中国食品、西方食品、新鲜三文鱼、生蚝和巴西烧烤。还有免费的饮料啤酒和红酒冰淇淋。