物业服务监督考核评分标准表格

物业服务监督考核评分 标准 excel标准偏差excel标准偏差函数exl标准差函数国标检验抽样标准表免费下载红头文件格式标准下载 表格 附件一 淮安市住宅小区物业服务监督考核评分标准(第一部分, 序备注 项目 考评内容 计分方法 号 1、接受监督指导 不接受的～发生一次扣2分。 2、参加资质专项检查和物业服务专项检查～未参加的～一次10分,未按时完成布臵任务的～ 并完成布臵的有关工作。 扣2分～ 未及时报送～发生一次扣1分～经催报仍未按时报 3、按要求报送统计报表或其他资料的。 送的～加扣1分。 接受市、 县,区,明确参会对象未参会的～扣1分,明确参会对象未 房管部4、按时、按要求参加工作会议。 参会～未事前请假～且委派低级别的他人代为参会 门、街道的～扣0.5分。 1 办,乡镇,5、积极配合县,区,房管局、街道办,乡、阻挠的扣8分,不按要求配合的～扣4分,要求其 和居委会镇,做好业主自治的指导、协调工作,按要参加筹备工作～其不参加或推诿的～扣3分。 ,村,监求参与业主大会筹备工作。 督与指导 不按规定缴纳保证金的扣10分。 从县,区,房管,20分, 部门、街道办,乡6、按规定缴纳物业服务质量保证金。 镇政府,规定缴 纳之日起考核。 7、及时完成布臵、交办的工作。 发生一次扣3分。 超越资质等级范围承接物业管理业务的～每一项目 1、在资质许可的范围内承接物业管理项目。 市场秩序 扣10分。 2 ,15分, 未在规定时间办理资质变更的扣2分。 从2009年8月12、在规定时间办理资质变更。 日起考核。 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit 被限制后仍参与参与物业管理招投标或接管新项 3、被限制接管项目后～不再接管新项目。 目的～发生一次扣10分。 未报告的～发生一次扣2分。 从报告制度出台4、重大事项按规定要求实行报告制度。 并实施之日起考 核。 5、违规行政处罚。 被除警告的～一次扣3分,被处罚款的扣5分。 发现一项目物业服务 合同 劳动合同范本免费下载装修合同范本免费下载租赁合同免费下载房屋买卖合同下载劳务合同范本下载 未按规定报送备案的扣3从备案制度出台6、物业服务合同按规定报送备案,项目经理分,发现一项目经理更换未按规定报送备案的扣2并实施之日起考更换按规定报送备案。 分, 核。 未获批准～擅自以议标方式取得前期物管项目的～ 7、在物业管理招投标中无违规行为。 发现一次扣8分,其他违规行为～发现一次扣3分。 8、物业服务合同使用示范文本。 未使用的～发现一次扣3分。 9、依法退出小区物业服务 9.1物业服务合同终止～在规定时间移交物不撤出的扣10分。 业管理权。 9.2向业委会移交资料和物业管理用房。 不移交的扣10分。 9.3应提前三个月公示～并书面告知业委会、违反的扣4分。 物业主管部门。 9.4办理物管企业户名下的水、电表过户或未办理而擅自撤户的～扣4分。 停用手续。 9.5结算物业服务费、停车费等费用。 不及时结算扣5分。 9.6不得人为破坏物业、附属物以及有关物违反的扣2分。 品。 低于规定最低标准的～发现一项目扣10分。 从最低服务标准10、签约中的物业服务标准不得低于市、县出台并实施之日,区,规定的最低标准。 起考核。 11、加入市物业管理行业协会～接受行业自未加入的扣10分。 从协会成立一个 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit 律。 月后考核。 1、公司建立托管小区的奖惩考核制度～并对未建立奖惩考核制度的扣2分～未对托管小区的物从2009年8月1托管小区的物业服务工作每月至少2次日常业服务进行日常考核～少一次扣0.5分。 日起考核。 考核。 2、对市、县,区,房管部门、街道办,乡镇,从2009年8月1和居委会,村,等有关部门检查中发现～并日起考核。 未进行奖惩考核的～发现一次扣1分。 书面反馈的问 题 快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题 能按公司奖惩考核制度对有 关责任人进行考核。 从2010年1月13、公司按会计制度建帐。 未按会计制度建帐的扣3分。 日起考核。 4、公司建立项目经理月度例会制度。 发现有一月未开例会的～扣1分。 5、公司有固定办公场所,不得与居住混用,～每少10平方米扣0.5分。 从2010年1月1三级暂定办公场所不少于40平方米～三级不日起考核。 企业建设 少于80平方米,分公司60平方米,～二级以3 与管理 上不少于120平方米,分公司100平方米,。 ,15分, 6、三级以上公司办公区内设各部门有明确标无标识的扣2分。 识。 7、公司配有传真机。公司法定代表人、总经无传真机的扣2分。号码等未报备的～发生一次扣 理,分公司负责人,、对外联系电话、传真电1分。 话、网址等报报市、县,区,房管部门、街 道办,乡镇政府,、居委会备案～号码变更应 及时变更备案。 项目经理扣10分～其他人员发现一人无证扣0.5从各类上岗制度8、规定必须持证上岗的人员应有上岗证。 分。 出台并自行之日 起考核。 无“物业服务”字样的扣2分 从2010年1月19、公司名称中有“物业服务”字样。 日起考核。 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit 10、做好企业宣传工作。二级以上企业每季少一篇扣0.5分。 度必须在市级以上媒体、《淮安物业管理》杂 志等市房管局认可的媒体上发表企业管理或 服务信息二篇,三级企业每季度必须在市级 以上媒体或《淮安物业管理》杂志发表企业 管理或服务信息一篇。 注:1、本部分总分:50分～考核分值直接记入物管企业考核分值。 2、备注中没有注明考核时间的～一律从本办法施行之日起考核。 淮安市住宅小区物业服务监督考核评分标准(第二部分, 序备注 项目 考评内容 计分方法 号 1、建立健全物业服务各项 管理制度 档案管理制度下载食品安全管理制度下载三类维修管理制度下载财务管理制度免费下载安全设施管理制度下载 ,含应基本制度、岗位职责、考核制度不健全的～从2009年8月1日起考 急预案,～明确岗位职责～建立考核制度。 缺一项扣0.5分 核。 2、物业服务的各项管理制度在工作场所公从2009年8月1日起考缺公示一项扣0.5分。 示。 核。 基础管理 1 3、物业服务工作标准应在小区入口、楼道、从2010年1月1日起考,10分, 未在恰当场所公示的～缺一处扣0.5分 车库等恰当场所公示～接受业主监督。 核。 4、物业服务人员应熟知岗位职责和工作标从2009年8月1日起考有一人不能基本知道的扣0.5分。 准。 核。 5、房屋及其共用设施设备档案齐全～分类包括小区总平面图～地下管网图～房屋数量、从2009年9月1日起考to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit 成册～管理完善～查阅方便。 种类、用途分类成册～共用设施设备的设计核。 安装图纸和台帐。每发现一项不齐全或不完 善扣1分。 6、业主资料,包括业主姓名、性别、所在从2009年8月1日起考楼号、房屋面积、联系电话,完善～可随时未建立的扣3分;不齐全或不完善的扣2分。 核。 调取。 7、制定小区年度工作目标和具体实施方案～从2009年8月1日起考未制定的扣3分～未认可的扣2分。 并征得业委会认可。 核。 8、在小区主入口设有公示栏～至少公示企从2010年1月1日起考业营业执照、资质证书、物业服务合同、业核。 主公约、小区平面图、物业服务中的有关收未在主入口适当位臵公示的扣3分;公示缺费标准、服务承诺制度、服务电话,含街道一项扣0.5分。 投诉调解工作站投诉受理电话,、小区物管 办主任照片和姓名、物管办办公地址。 从2009年8月1日起考9、楼幢、单元有明显标识。 缺一处扣0.5分 核。 从2009年8月1日起考10、物业服务人员要挂牌上岗～统一着装。 发现一人次扣0.5分 核。 对2009年7月1日后新11、物业服务人员依法缴交保险。 发现一人次未缴交的扣0.5分 接项目考核。 12、物业办公区内设各部门有明确标识。 发现一部门无标识扣0.5分。 不接受检查的～发生一次扣2分,存在问题 13、接受物管部门监督检查～存在问题及时未整改～并向检查部门反馈整改情况的～发整改。 生一次扣2分。 14、协助居委会,村,做好社区工作。 不予协助的～发生一次扣2分。 与业主 物管人员打、骂业主或使用人的～发现一次 2 1、对待业主有良好的服务态度。 关系 扣2分。 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit ,10分, 2、建立24小时值班制度～设立服务电话～未设立服务电话的扣3分;24小时值班电话 接受业主或使用人保修、求助、建议、询问、无人接听的～发现一次扣0.5分;接听无台帐质询、投诉等。有记录台帐。 记录的～发现一次扣0.5分。 3、建立物管办主任接访制度～在每周五下 未按时接访的～发现一次扣1分。 午政府工作时间内定时接待小区业主。 业主投诉无记录的～发现一次扣0.5分;未书 4、对业主投诉有书面答复。不能化解的矛面答复的～发现一次扣0.5分;答复不满意,盾应及时报街道办。 且确属物管责任的～扣1分～未在24小时内 向街道及时书面报告的,发现一起扣1分. 5、物管办每年6月、12月份进行一次征求 未在规定时间征求意见的扣2分;未在规定业主对物业服务工作的意见和满意度调查。 时间进行满意度调查的,扣2分。 在房管部门或街道组织的物业服务满群众满意度在85%以下,每低5%,扣2分. 意度调查中～业主满意度不应低于85,。 6、每年6月、12月份公布一次物业服务收 发现一次未公示的,扣2分。 支情况。 违规收费的,发现一起扣0.5分;收费未出具 票据的,发现一起扣0.5分,业主或使用人要7、不得违规向业主收费～收费应出具票据。 求提供发票的,拒绝提供的,发现一次扣0.5 分. 8、帮助化解业主与业主、业主与开发商之 不帮助化解的,发现一起扣1分. 间的与物业管理有关联性的矛盾。 9、与业主利益有重大关系的行为～应公告 未公告的,扣3分. 业主。 10、主入口显要位臵设臵业主意见箱～每周未设臵的扣2分～未按时开启的～发现一次 定时开启。 扣0.5分 11、无因物业服务而引发的群体性、上访性、发生群体性上访扣10分;向市领导信访扣3 新闻曝光性事件发生。 分(5人以下信访扣2分),向市级以上主管部 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit 门或县(区)领导信访扣2分(5人以下信访扣 1分);新闻媒体曝光扣2分. 1、各小区每季度至少邀请业委会成员召开 物业服务工作座谈会～听取其对物业服务工每缺一次扣2分. 作的意见或建议。 2、物业服务企业不得干涉小区业主自治。 干涉业主自治的,扣8分 3、业委会或业主大会召开会议要求物业服 未派人参会的,扣2分; 未按要求书面汇报务企业参会～物业服务必须委派代表参会,工作的,扣2分。 要求书面报告工作的～应书面汇报。 与业主 自治组织 4、小区物管办每半年必须向业委会汇报一 3 缺一次扣2分 关系 次物业服务工作情况。 (10分) 5、对业主大会或业委会的书面询问或质询 未在10个工作日内书面答复的,扣5分 必须书面答复。 6、对业主大会或业委会提出的意见应制定 书面整改 计划 项目进度计划表范例计划下载计划下载计划下载课程教学计划下载 ～及时整改,认为非其义务范未制定整改计划的,扣3分. 围的～应书面告知其理由～并报送主管部门。 7、每半年请业委会对物业服务工作进行评 评议认为服务存在较大问题的～扣3分。 议～并出具评议意见。 1、合理设臵垃圾箱～垃圾箱基本完好、清 洁～垃圾无外溢～并在机关上、下午上班时发现一处不合格的～扣0.5分。 间后1.5小时内收集完毕。 2、清洁卫生实行责任制～公共区域责任制从2010年1月1日起考 要在入口处公示～楼道责任制要在楼道公发现一处不合格的～扣0.5分。 核。 示。公示牌做到美观、统一。 3、公共场所按合同约定保洁～但最低必须 达到每天保洁一次。小区道路、广场、绿地发现一处不合格的～扣0.5分。 等公共场所基本无纸屑、烟头等丢弃物、无 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit 生活垃圾、建筑和装修垃圾等～目视清洁。 4 区容与 4、单元楼道按物业服务合同进行保洁～但 环境卫生 最低必须做到每周清扫一次楼道、擦拭一次 ,15分, 楼道扶手、大门、信报箱、配电箱、电信箱、 消防箱等～每季度擦拭一次楼道共用窗户。发现一处不合格的～扣0.5分。 基本达到无垃圾、杂物～无明显污迹～无乱 堆乱放～无乱贴乱划～无擅自占用现象～无 明显蜘蛛网～楼道门窗无积灰～目视基本清 洁。 5、雨雪停～8小时内,夜间顺延至早8点前～ 下午提前至5点前,做到主干道无影响通行发现一次不合格的～扣2分。 的积水、积雪。 6、喷水池、人工湖基本无漂浮物。 发现不合格的～扣0.5分。 7、房屋公共部位和公共场所无乱贴、乱划～ 乱拉乱挂～无擅自堆放杂物现象～无私种蔬发现一处不合格的～扣0.5分。 菜等。 8、乱搭乱建应及时制止。不听劝阻的～应 发现一处不合格的～扣0.5分。 向有执法权的部门及时报告。 9、公厕内外整洁～无明显异味。 发现一次不合格的～扣0.5分。 10、店面招牌基本整齐,违规设臵～不听劝 发现一处不合格的～扣0.5分。 阻的～应向有执法权的部门及时报告。 11、店面基本无外溢,外溢较严重～已影响 区容的应进行劝阻～不听劝阻的～应向有执发现一处不合格的～扣0.5分。 法权的部门及时报告。 12、区内经营性活动～其噪音、油烟等污染 影响业主生活的～应进行劝阻,不听劝阻的～发现一次不合格的～扣0.5分。 应向有执法权的部门及时报告。 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit 13、小区广告牌、宣传牌设臵不凌乱～无破 发现一处不合格的～扣0.5分。 损、歪斜～版面整洁。 14、无饲养家禽家畜。违规饲养～不听劝阻 发现一次不合格的～扣0.5分。 的～应向有执法权的部门及时报告。 1、绿地无改变用途和破损、践踏、占用现发现一次不合格的～轻微的扣0.5分;较重的 绿化养护 象～无杂草～基本无裸露。 扣2分;严重的扣5分。 5 ,10分, 2、花草树木长势良好～修剪整齐美观～无发现一次不合格的～轻微的扣0.5分;较重的 病虫害～无折损现象～无斑秃。 扣2分;严重的扣5分。 1、实行24小时报修值班制度～急修30分 钟内到达现场～非急修在预约时间进场维修发现一次扣0.5分。 ,不得超过48小时,。 2、按物业服务合同约定～业主保修属物管 费列支的维修范围的～物管企业必修无偿维 修,属动用维修资金维修的～物管应告知业发现一次扣1分。 主～并协助业主申请动用维修资金,属业主 自有资金维修的～物管应告知业主。 3、排水、排污按物业服务合同约定及时疏 发现一次扣1分。 通～无堵塞、外溢现象。 房屋、公 4、消防设备、技防,监控、周界报警、巡 共设施设发现一处扣1分。 更点,完好～消防通道畅通。 备管理和6 5、公共照明设备基本完好。 发现一次扣1分。 维 修养6、电梯及时检修～至少保证一部电梯正常 护 发现一处扣1分。 运行～按时年检,呼叫报警装臵使用正常。 ,15分, 7、擅自改变物业管理用房用途。 发现一次扣3分。 8、擅自改变物业管理区域内按照规划建设 的公共建筑和共用设施用途。业主擅自改变发现一次扣3分。 的～应予劝阻,不听劝阻的～应向有关部门 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit 书面报告、 9、擅自挖掘、占用物业管理区域内道路、 场所。业主擅自挖掘、占用的～应予劝阻～发现一次扣2分。 并向业委会报告。 10、擅自利用业务共有部位、共用设施经营 发现一次扣3分。 的。 1、小区实行24小时值班和巡逻,合同有约 发现一次扣1分。 定的除外,。 2、物管人员无喝酒上岗。 发现一次扣1分。 3、小区治安基本良好。发现违法行为及时 发生一次盗窃等治安案件扣2分。 制止。 4、物管人员自身或无组织、致使他人实施 扰乱公共秩序、侵害他人人身权利和财产权发生一次扣3分。 利、妨害社会管理等违法活动。 公共秩序 5、涉及人身安全处有明显标识和安全防范 发现一次扣1分。 7 维 护 措施。 ,10分, 6、因管理失职～造成重大人员伤亡或财产 发生一次扣10分。 损失。 7、机动车实行划线停放～管理有序～ 发现一次扣1分。 8、集中停放性车库24小时值班。 发现一次扣1分。 8、物管人员在服务中实施的管理措施必须 发现一次扣1分。 适度、合法。 1、将装饰装修工程的禁止性行为和注意事 发现一次扣0.5分。 项告知装修人。 2、在装饰装修中～不得强行或变相要求业 发现一次扣0.5分。 装饰装主或使用人购买指定装饰装修材料的。 8 修管理 3、对业主,使用人,装修房屋的申请～应发现一次扣0.5分。 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit ,10分, 在2个工作日内给出同意或修改意见～并签 定装饰装修管理服务协议。 4、装修期间每日巡查装修情况。巡查中发 现或业主举报违规装修的行为～应及时劝发现一次扣0.5分。 阻,已造成事实后果或据不改正的～应及时 书面报告有关部门依法处理。 5、装修结束后组织验收。 未组织验收的发现一次扣0.5分。 6、验收合格2个月后组织复验～复验合格 后3个工作日内退还保证金,合同另有约定发现一次扣0.5分。 除外,。 7、装修垃圾定点堆放～日产日清。 发现一次扣0.5分。 8、新建小区空调、防盗网、晾晒架、遮阳 蓬、封闭阳台等安装做到统一有序～空调冷发现一处扣0.5分。 凝水集中收集。 1、按要求做好房管部门、街道、居委会布 不配合的～一次扣2分。 臵的专题宣传活动。 2、每半年开展一次物业服务宣传活动。 半年内未宣传的,缺一次扣2分。 精神文明 9 建设 3、小区显要位臵设有物业服务宣传栏～ 无宣传栏的扣2分～ ,10分, 4、中秋、春节在主要入口处挂横幅～向业 未挂祝福横幅的～一次扣一份。 主祝福节日。 5、协助居委会,村,做好社区工作。 不配合的～一次扣2分。 注:1、该部分总分:100分～系以单个小区为考评对象～各小区分值的平均值记入物管企业考核分 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit 值 2、备注中没有注明考核时间的～一律从本办法施行之日起考核。 淮安市住宅小区物业服务监督考核评分标准(第三部分, 序号 考评内容 计分方法 国家示范项目～每项目加6分,省级优秀项目～每1 物业管理优秀项目创建。 项目加4分,市级优秀项目～每项目加4分。 市级平安小区,大厦,～每项目加2分,县,区,级2 平安小区,大厦,创建。 平安小区,大厦,～每项目加1.5分。 国家级表彰～加5分,省级表彰～加4分,市级表3 企业获得与物业管理相关表彰。 彰加3分,县,级,表彰加2分。 4 企业提升物业服务水平有重要举措～并取得明显成效。 得到市级认可～加3分,县,区,认可加2分。 5 企业成功推进物业服务市场化。 得到市级认可～加3分,县,区,认可加2分。 6 小区举办文体活动。 大型活动～一次加2分,小型活动一次加1分。 7 企业在市级以上媒体正面宣传。 千字以上～一次加2分;其他～一次加1分。 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit 物业服务监督考核检查记录 记录编号: 被考核企业 被考核小区 存 在 问 题 序号 检查人: 检查时间: 年 月 日 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit 物业服务监督考核交办单 编号: 责任企业 被考核小区 考核时间 考核部门 传真电话 考核人 联系电话 以下问题请及时整改～并在 年 月 日前回复整改情况 扣分扣分序号 存在问题,第一部分, 依据 值 合计 扣分扣分序号 存在问题,第二部分, 依据 值 合计 to a customer request for objective, comprehensive investigation, analysis, evaluation, focusing on factors that could affect credit assets, effective identification of risks. Eighth investigators should be based on the Bank's credit policy screening, filter in line with the Bank's credit scope of customer, credit business, shall not entertain our prohibition of involvement of clients and credit business. Nineth survey about customer surveys and data verification should be based on field surveys, and indirect surveys as a supplement. If necessary, by external credit Bureau to verify the authenticity of customer information. Article tenth credit pre-loan investigation should be completed by the person himself, may not authorize a third party, except where otherwise provided for by the system of the Bank. Branch Manager may hint, instruction, order signature of investigations in cases that are not involved in the investigation, pre-loan investigation a mere formality. 11th pre-loan investigation should be two participants, one person, another person aided person, except on business with special provisions. Main and auxiliary officers shall be due diligence, investigators as a sponsor of the credit business, bear primary responsibility for credit, is the responsibility of credit business. Risk managers participate in the pre-loan investigation work in parallel, as a double investigation, risk managers held accountable for their findings. Article 12th pre-loan investigation officer shall give their opinion in a credit report and signatures, findings should be clear. Only signed comments, and ambiguous or contradictory, deemed to be agreed for the credit business. 13th marketing lines management departments at all levels to meet the conditions of credit