客户满意度调查问卷模板

客户满意度调查表Customersatisficationquestionnaire尊敬的顾客：DearSir/Madam:您好！感谢您在百忙之中抽出宝贵的时间来参与我司的调查活动。请将您的选择（“√”）或意见填写至评论栏，以便我们更好的改进工作，为您提供满意的服务。Thankyousomuchforyourkindattentionforfillingoursatisficationquestionnaire.Pleaseputyourchooseas"√"orsuggestioninthefollowingcolumnforwhichwecanimproveourworkandprovidewithbetterserviceinfuture.您公司名称：CompanyName：您的职位：Position:您的地址：Location：您的姓名：Name:填表日期：Date：调查日期：Date:类别Category各项分值比重Proportion编号No. 题 快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题 目Question选项Option对应评分 标准 excel标准偏差excel标准偏差函数exl标准差函数国标检验抽样标准表免费下载红头文件格式标准下载 standardforevaluation评分Grade评论Comments1技术24分1.1您认为我们的技术表现居于同类供应商何种水平？高high4TechnologyHowdoyouthinkaboutourtechnicalperformancecomparetothesimilarsupplier?偏高Onthehighside3中等medium2偏低Onthelowside1低low01.2您对我们研发支持力度满意吗？相当满意verysatisfied4AreyousatisfiedwithourR&Dsupport?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied01.3您对我们提供的产品和技术 方案 气瓶 现场处置方案 .pdf气瓶 现场处置方案 .doc见习基地管理方案.doc关于群访事件的化解方案建筑工地扬尘治理专项方案下载 满意吗？相当满意verysatisfied4Areyousatisfiedwithourproductsandsolutions?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied01.4您对我们技术创新能力满意吗？相当满意verysatisfied4Areyousatisfiedwithourcapabilitiesofinnovation?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied01.5您对我们持续的研发投入满意吗？相当满意verysatisfied4AreyousatisfiedwithourcontinuedinvestementinR&D?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied01.6您对我们技术服务人员的工作有效性和工作态度满意吗？相当满意verysatisfied4Areyousatisfiedwithourtechnicalserviceperson'sefficiencyandattitude?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied02价格16分2.1您认为我们产品价格在同类供应商中居于何种水平？高high0PriceHowdoyouthinkaboutourpricecomparetothesimilarsupplier?偏高Onthehighside1中等medium2偏低Onthelowside3低low42.2您对我们持续降成本（降价）能力 评价 LEC评价法下载LEC评价法下载评价量规免费下载学院评价表文档下载学院评价表文档下载 如何？相当满意verysatisfied4What'syourjugementofourcontinuedcost(price)reducingcapacity?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied02.3您对我们商务报价反馈的及时性满意吗？相当满意verysatisfied4Areyousatisfiedwiththepromptnessofourbusinessquotefeedback?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied02.4您对我们商务报价服务人员的工作态度和工作成效满意吗？相当满意verysatisfied4Areyousatisfiedwiththeattitudeandtheresultofourbusinessquoteserviceclerk?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied03交付23分3.1我們是否准时交付？相当准时Verypunctual3DeliveryIsourdeliveryintime?还算准时punctual2不太准时notpunctual1从未准时neverpunctual03.2您对我们承诺准确度的表现满意吗？相当满意verysatisfied4Areyousatisfiedwithourperformanceforcommitteddeliveryaccuracy?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied03.3您对我们欠料问题解决周期和速度表现满意吗？相当满意verysatisfied4Areyousatisfiedwithourresponse(leadtimeandquickness)towardsthesupplygap?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied03.4您对我们的生产进度控制表现满意吗？相当满意verysatisfied4Areyousatisfiedwithourproductionschedulecontrol？还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied03.5您对我们的物流运输服务的表现满意吗？相当满意verysatisfied4Areyousatisfiedwiththelogisticandtransportservice?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied03.6您对我们交付服务人员的工作有效性和工作态度满意吗？相当满意verysatisfied4Areyousatisfiedwiththeattitudeandtheeffectivenessofdeliveryserviceclerk?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied04质量及售后服务20分4.1您对我们整体质量表现满意吗？相当满意verysatisfied4Quality&ServiceAreyousatisfiedwiththeoverallqualitylevelofourproducts?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied04.2您对我们质量问题应急处理工作的及时性满意吗？相当满意verysatisfied4Areyousatisfiedwithourperforamnceforquickresponsetowardsthequalityproblememergency?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied04.3您对我们质量整改的有效性和执行力度满意吗？相当满意verysatisfied4AreyousatisfiedwiththeeffectivenessandtheimplementationofqualityCAs?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied04.4您对我们质量问题处理团队的整体工作成效性满意吗？相当满意verysatisfied4Areyousatisfiedwiththeoverallworkeffectivenessofourqualityproblemtreatmentgroup?还算满意satisfied3一般common2不太满意dissatsfied1很不满意verydissatisfied04.5您对我们售后服务需求（比如维修、换货、退货）响应程度及表现满意吗？相当满意verysatisfied4Areyousatisfiedwiththeperformanceandtheresponseofouraftersalesservice(eg,repair,replacementandreturn)?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied05沟通管理17分5.1您認為我們了解您的业务需求嗎？相当了解Goodunderstanding3ManagementofcommunicationDoyouthinkthatwehaveclearunderstandingtowardyourbusinessdemand?还算了解moderateunderstanding2不太了解Poorunderstanding1很不了解Nounderstandingatall05.2我們与您的沟通是否清楚？相当清楚veryclear3Doyouthinkthatwehaveclearunderstandingbetweenusduringcommunication?还算清楚clear2不太清楚unclear1完全不清楚veryunclear05.3我們是否做到让您及时了解進度狀況？及时timely3Howdoyouthinkourreportingfortheprogressstateforkeyissuestoyou?还算及时moderatelytimely2不太及时nottimely1从未及时nevertimely05.4您对我们高层支持力度满意吗？相当满意verysatisfied4Areyousatisfiedwithourseniormanagementsupport?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied05.5您对我们关键事件的表现和支持力度满意吗？相当满意verysatisfied4Areyousatisfiedwiththeperformanceandthesupportofourcriticalincidents?还算满意satisfied3一般common2不太满意dissatisfied1很不满意verydissatisfied0100分满分6其它调查106.1我们的表現比之前更好、更差、差不多，还是您目前尚未与我們有业务上的往來？更好better2OthersWhat'syouropiniontowardsourcurrentperformancelevel(comparedtopast)?Ordoyouhasnotinitiatedbusinessrelationshipwithusyet?更差worse0差不多nodifference1尚未有业务往来nobusiness16.2您未來与我们进行业务合作的可能性有多大？非常可能verypossible4What'syourperspectivetowardsourbusinesscooperationinthefurture?相当可能afairchance3有点可能possible2不太可能impossible1完全不可能absolutelyimpossible06.3您向其他人推荐我們的可能性有多大？非常可能verypossible4Areyouwillingtorecommendustoyourpeers?相当可能afairchance3有点可能possible2不太可能impossible1完全不可能absolutelyimpossible06.4您最关注，最希望我们改善的方面是什么？Whatarethefocusesonwhichyouthinkweshallpayspecialattentionforimprovement?6.5您成为我们客戶的时间有多長？年数YearHowlonghaveyoubeenourcustomer?月数Month请在3天内回传至我们，再次感谢您的积极配合，谢谢！Itwillbeappreciatedthatyoucouldsendbackthissurverywithin3DAYS.Thankyou!客户签名Signature：