乘务英语中级问题

乘务英语中级问 题 快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题 UNIT11.Howwouldyougreetpassengerswhentheyboardtheplane?(1)Goodmorningsir.I’mLinda,thepurserofthisflight.We’rehappytobeofservicetoyou.(2)Morning,madam.Welcomeaboard2.Howdoesacabinattendantmakeaself-introductiontopassengers?(1)MayIintroducemyself,LadiesandGentlemen?I’mLinda,thechiefpurserofthisflight.(2)MynameisHelenandmyservicenumberis128.Ihopeyouhaveapleasantflight.(3)MynameisLiPing.I’minchargeofthecabin.IfthereisanythingIcandoforyou,pleasedon’thesitatetocallme.Unit21.Whatdothecabinattendantsdiscussatthebriefing?Whereareweboundfor?What’stheweather?What’stheflighttime?2.Wouldyousaysomethingabouttheweatherconditionatyourbasecity?Accordingtothismorning’sweatherforecast,Montrealwillseeahighof24`C,76`F,andsunnyskies.3.Whatdothecabinattendantsdointhecabinbeforepassengersgetonboard?(1)Pleasehelpmecheckifallthedocumentsnecessaryfortheflightareontheplane.(2)Theycancheckthegalleyequipmentisreadytouse.(3)Theycancheckthedemonstratorlifejacketsandoxygenmasks.Unit31.Apassenger’sseatnumberis4A.Howcanyouhelphimfindhisseat?Pleasetakeaisletothefourthrow.Thenumberisindicatedontheoverheadcompartment.2.Whenpassengersareboarding,oneofthemisblockingthewayinthecabin.Whatdoyousaytohim.Couldyoupleasestepasideandallowtheotherpassengerstogothrough?3.Willpassengersbeabletochangeseatsfreelyduringtheflight?NO.Theymustbalancetheplanewhenittakes-off,aftertake-offyoucantakeanyseatyoulike.4.Whenapassengerwantstoupgrade,whatwouldyousay?I’mawfullysorry.Thefirstclassisfulltoday.Youcanupgradetothebusinessclassifyouwouldliketopayextrafare.Unit41.Apassenger’sbagistoobigtogointhecompartmentorundertheseat.Howdoyouhelphim?Youcansay.Nevermind.Wouldyoumindstowingitsomewhereelse?I’llkeepitsecure.2.Whenapassengerwantstoputbaggageinthegalley,whatwouldyousay?Sorry,sir.We'llbeworkingtherepreparingthemeal.Ihopeyoudon’tmind.I’llputitsomewhereelse.3.Apassengerdoesn’tknowwheretoputhiscoat.Howdoyouhelphim?(1)ShallIhangitinthewardrobecompartment?(2)Isthereanythingvaluableinthepockets?4.Apassengerwithababywantstohaveacot,buttherearenocotsontheplane?Butwemayhavesomeemptyseats.Ifthathappens,I’llremoveanarmresttoyourbabycanliethere.Unit51.Apassengerwithababydoesn’tknowtofastenherseatbeltWhatwouldyousaytohelp?Nevermind.Letmehelpyou.Pleaseholdyourbabyoutsidetheseatbelt.I’llgetyouasupplementaryoneforthebaby.Isthatcomfortableforbaby?2.Apassengerreclineshisseatbackassoonashegetsonboard.Butgetsonboard.Buthedoesnotknowhowtoreturnittotheuprightpositionbeforetake-off.Howdoyouhelphim?Justpressthebuttononyourarmrest.3.Theplaneisgoingtotakeoff.Butapassengerwantstogotothelavatory.Whatwouldyousaytohim.Sorry,sir.Theplaneisabouttotakeoff,Youmustremaininyourseatwithyourseatbeltfastened.Youwillhavetowaituntilwereachourcruisingaltitude.4.Apassengerissmokinginthecabin.Howdoyouhelphim?(1)Excuseme,sir.Pleaseputoutyourcigaretteimmediately.(2)No,thereisn’tbecausetheairline’sregulationsforbidsmokingonallflight.Aftertake-off,wecanofferyousomechewinggum.5.Apassengerisusinghimmobilephonepriortotake-off.Howdoyoustophim?(1)Excuseme,sir.Wouldyoupleaseturnoffyourmobilephone?(2)Sorry,sir.Youarenotallowedtouseelectronicequipmentonboard.Itmightinterferewithournavigationsystem.(导航系统)Unit61.Howdothecabinattendantstellthepassengerswhatdrinksareavailable?Wehavetea,coffee,Cola,Sprite,fruitjuiceandmineralwater.Whichwouldyouprefer?2.ApassengerwantsabottleofBlackLabelthathasrunoutofstockontheflight.Whatdoyousaytothepassenger.I’msorry,wedon’thaveitonboard.Wouldyoulikesthelse?3.Apassengerhasaskedmanytimesforacupoftea,buthehasn’tgotit.Whenyoufacesuchanirritatedpassenger,whatwouldyousay?Sorry,miss.Idon’tknowhowthathappened.I’llgetyouonerightaway.Whitmilkorlemon?4.Apassengerwassleepingwhileyouwereserving.Afterhewakesup,hecomplainshehasn’tgotadrink.Whatwouldyousaytothepassenger?Sorry,madam.Youweresleepingwhilewewereserving.Ididn’twanttodisturbyou.Now,Whathaveorangejuiceandmangojuice.Unit71.Generally,whatisthemaindishonboard?----Roastbeef,chickenandfish.2.apassengerwantssomemorechicken,butactuallythereisnomorechickenleftinthegalley.whatwouldyousay?----Iamsorry.Iamafraidwehavenochicken.wouldyouliketotrythesteakinstead?it’sverytasty.3.whenpassengersareofferedmealsonboard,besidesthemaindish,whatelsecantheybeserved?----Smokedsalmon,pâtéandsomeChinesedelicatescanbeserved.4.ifacabinattendantwantstopassthetraytothepassengersbythewindow,whoareoutofherreach,whatshouldshedo?----Iamsorry,sir,butcouldyoupassthetraytothepassengerbythwindow?Unit81.Apassengerisavegetarian.Heasks:“doyouhaveavegetarianmealforme?”whatwouldyousay?----Terriblysorry,wedidn’tpreparethattoday,wouldyoucareforsomefruitsofsweets?Nexttimeyoufly,youcanorderaspecialmealwhenyoubook.Thatwillensureyouhavethecorrectmeal.2.Amotheraskedacabinattendant:“mybabyisnotusedtothefoodontheplane.doyouhaveanythingelseforhim?”whatwouldyousay?----sorrytohearthat.wecanofferhimsomesoftcakeandmilk.Andwecancooksomehotcongeeifhedoesn’tmindwaitingforafewminutes.3.whenarepassengersservedmealsonboard?----onalongflight4.ifitisashortflight,whatcanpassengersbeserved?----Passengerscanbeservedbeveragesandrefreshmentsonthisshortflight.5.whenapassengerisn'tsatisfiedwiththefoodservedinthemenu,whatwouldyousay?----sorry,sir.todayweonlyhavethesefood,wouldyoucareforsomefruitsorsweets?Unit91. apassengerwantstoreadsomething.Whatdoyousay?----wehavein-fightmagazinesandsomelocalnewspapers.2.howdoyouintroducethein-flightentertainmenttopassengers?----therearepopmusic,classicalmusic,folksongsandlightclassics,andsoforth.3.whenpassengersdon’tknowhowtousetheheadsets,howdoyouinstructthem?----firstputtheplugsintoyourears.Thenputthejackintothisholeatyourarmrest.Afterthatpressthisbuttontoselectthechannelwiththemusicyouwant.4.whatdoyouoftenprovideforchildrenonboard?----wehaveamenitykitsforchildrenthatcontainastorybook,crayonsandsoforth.Unit101.whenapassengerwouldliketobuyabottleofblacklabelbutithassoldout.howdoyouexplaintothepassenger?----sorry.wehavesoldout.Wecanonlycarryalimitedstockofeachitemandthisonehasbeenverypopulartoday.2.whenapassengerwantstobuytoomanyduty-freecigarettesonboard,whatadvicedoyougive?----Iamsorry,asfarasIknow,visitorstoXXareallowed200cigarettesor50cigars,please.3.whenapassengerplanstobuysomethingtypicallyChinesesuchascloisonné,oratanghorse,whichyoudon’tcarryonboard,whatdoyousaytohim?----wedon’tusuallycarryatanghorseorcloisonnébecausetheyarefragilearticles.Butwedohavesomecloisonnébracelets,ashtraysandsoon.4.apassengerwantstopayineurotravelers’checkfortheduty-freeitems,butyoudon’tacceptthem.Whatdoyousay?----sorry.weregretthatwedon’taccepteurotravelers’check.Youcanpaycashorcreditcard.5.apassengerasksyoutogivehimadiscount,whatdoyousay?----Iamsorry.Ican’tgiveyouanydiscount.Alltheitemswesellonboardaremarkedprices.Unit111.Theplaneisdelayedbecauseofbadweatherattheairport.thedelaywillbe15minutes.pleaseexplainthesituationtothepassenger?----Iamsorrytotellyouthattheweatherconditionsareunfavorable.Iamafraidwehavetowaituntiltheweatherbecomesbetter.2.theplanewillbedelayedbecauseseveralpassengerswhohavecheckedinarelateinarriving.Pleasegivethereasonforthedelay.----wearewaitingforafewmorepassengerstocomeonboard.wewillbeleavingassoonasboardingiscompleted.3.Makeanannouncementabouttheweatherconditionatyourbasecity.----4.Saysomethingaboutthepassengerserviceunitsystem.----aboveyourheadisthepassengerserviceunitsystem.Itincludesthecallbutton,readinglightandairflowsystem.Ifyouwanttocallus,pressthiscallbutton.Ifyouwanttoread,pressthisbutton.Thelightwillcomeon.Andyoumayregulatetheairflowsystemtogetmorefreshairbyturningthisknobtotheleft.5.Apassengerasks:“Theairflowisblowingrightonme.HowcanIadjustit?”Whatdoyousay?----youjustturnthistowhicheverdirectionyoulike,oryoucanshutitoffbyturningittightlytotheright.Unit121.onaninternationalflightfromNewYorktoBeijing,howdoyoutellpassengertoadjusttheirwatches?----NewYorkis12hoursbehindBeijing.thatishalfadaybehind.2.whenapassengersays:“Ihavelostoneofmybagsintheterminalbuilding.Canyouhelptogetthembake?”Whatdoyousay?----don’tworryaboutit.pleasegiveusyourname,homeaddressandadescriptionofyourbag,ourgroundstaffwillcontactyouassoonastheyfindit.andwewillsenditovertoyouonournextflight.3.whenthetrafficofficergoonboardtosortoutthebelongingsofano-showpassengers,howdoyouexplaintootherpassengers?----weareterriblysorry.Wecouldn’tlocatethepersonalbelongingsofano-showpassenger.Soeveryoneisaskedtodeplanesothatthetrafficofficercansorthisbagsoutandleavehisbehind.4.atransitpassengerwonderswhatheshoulddowithhisbaggage.Whatdoyousaytohelphim?----ifyouarecontinuingyourjourneywithus,yourbaggagemaybeleftonboard,buttakevaluableswithyou.Thegroundattendantwillgiveyouare-boardingticketasyoualight.Ifyouarechangingflightsatthisairport,youhavetotakeallyourbelongingsandcheckwiththetransfercounterinthearrivalhall.Theywillbeabletohelpyou.5.apassengerhasgotsomefreshfruits.hewantstotakethemintoUSA,butitisnotallowed.canyouexplainit?----iamafraidofyoucan’t.accordingtothequarantinerequirementsofUSA,enterpassengersarenotallowedtobringinfreshfruits.youhavetodisposeofthemorgivethemtousbeforelanding.Unit131.whenapassengeriscuriousabouthowplanefly,whatdoyousaytohe?----briefly,theaircraftissupportedbytheearth’satmosphere.Itcreatesliftstrongerthantheforceofitsownweight.Soitcanflyintheair.2.whenapassengeronboardwantstoupgradehisseat,whatdoyousay?----Iamsorrysir,Iamafraidwecan’tmanagetheupgradeproceduresonthisflightitsfall.3.theplanewilllandatanalternateairportbecausethedestinationairporthasbeenclosedduetobadweather,howdoyouexplaintopassengers?----weareextremelysorryforcausingyouinconvenience.Beijinginternationalairporthasbeenclosedduetobadweather.Iamafraidwecandonothingaboutit. wehavetolandattianjininternationalairport.4.theplaneisgoingtostayovernightatadiversionaryairport.thepassengerswanttoknowwhowillpayfortheiraccommodation.whatdoyousay?----allovernightaccommodationwillbeprovidedbyourairline.5.aforeignentrypassengerdoesn’tknowhowtogothroughtheconnectingformalitiestoxi’an,howdoyouhelphim?-----youwillhavetocompletetheentryformalitiesattheinternationalarrivalhallbeforegotothedomesticdepartureareaforyourconnectingflight.Itisjustbesidetheinternationalterminal.6.Whenapassengeraskshowmanydaysbeforehereturnsheshouldreconfirmhisopentickets,whatdoyousay?----Isuggestyoucheckwiththeinformationcounterinthearrivallobby.theywillbeabletohelpyou.7.Whendoesaplanediverttoanalternateairport?pleasegive4situtions.----badweather,sickpassenger,mechanicalproblem,oilleakage,operationalrequirements,hijack.Unit141.What’sthelifejacketdemonstrationfor?Ensureyoursafety2.Howdoyouteachpassengertoinflatetheirlifejackets?Youcaninflateitbypullingthesetabsdownoryoucanblowintothemouthpieces.Remember;don’tinflateitinthecabin3.Howdoyouteachpassengerstomakeuseoftheoxygenmask?Look,allyoudoispulltheemergencyoxygenmasktowardsyou,holditsecurelyoveryournoseandmouthandbreathenormally.4.Theplaneisenteringanareaofturbulence.PleaseinformthepassengersofthissituationLadiesandgentlemen,weareenteringanareaofturbulence.Sopleasefastenyourseatbelts.Useofthelavatorieshasbeensuspended.5.Thelavatorywasonfire.Afterextinguishingit.whatdoyousaytopassengersonboard?Forthesakeofsafety,pleasedon’tsmokeonboard,especiallyinthelavatory.It’stoodangerous.Unit151.Theplanewillmakeanemergencylandingbecauseofthesuddenfailureofanengine.Pleaseinformthepassengersofthissituation.Ladiesandgentlemen,ourplanewillsoonmakeanemergencylandingbecauseofthefailureofanengine.Don’tpanic.Ourcaptainhasfullcompetencetolandsafety.Pleaseobeyourinstructions.2Theplanewillmakeanemergencylanding.Pleaseinformthepassengershowtoescapefromtheemergencyexits.Ladiesandgentlemen,ourplanehaseightemergencyexits.Pleaselocatetheexitnearesttoyou.Afterlanding,pleaseleavebytheexitnearesttoyou.3.Duringanemergencylanding,howdoyouinstructthepassengerstobraceforimpact?Pleasecrossyourarmsandrestthemontheseatinfrontofyou.Placeyourheadonyourarms.Whenthelandingismade,theairplanemaybounceseveraltimes,holdyourpositionuntiltheaircrafthascometoacompletestop.4.Inanevacuation,apassengertriestotakehishandbaggage.Whatdoyousaytostophim?Pleaseleaveeverythingbehind.Comethiswayinasafe,orderlymanner!Ok?5.Therewillbeanevacuationusinganescapeslide.Howdoyouinstructthepassengers?It’sanescapeslidetogetquicklytotheground.Don’tbescared.Pleaseobeymyinstructions,jumpandslidedown.Unit161.Apassengersays:“Iamfeelingsickanddizzy.”Howcanyouhelpanairsickpassenger?Here’satabletandaglassofwater.Ifyouwanttovomit,pleaseusetheairsickbagintheseatpocketinfrontofyou.2.Apassengersays:”Ifeltpainsinmyearsaftertake-off.What’sthematterwithme?”howcanyouhelpthepassengerYoucanrelieveyourearachebyswallowingandbyeatingsweets.Andthenyou’llfeelbetterwhentheplanestopsclimbing.3.Apassengersays:“Ihaveaheadache,asorethroatandmynoseisstuffedup.”Howcanyouhelpthepassenger?I’llgetyousomemedicineforcoldsatonce.Andwealsohavenose-drops.Youmightaswelltrythem.4.Apassengerissufferingfromanacutemedicalcondition.Thereisnodoctoronboard.Whatcanyoudotohelp?I’msorrytotellyoutherearenodoctorhere.Butwe’veinformedthegroundstaffandyou’llbesenttothehospitalassoonastheplanelands.5.Apassengersays:“therewasasuddenjoltanddownandhurtmyself.”Whatdoyoudotohelp?Pleasedon’tgetexcited.Keepyourarmup.Let’sgotowashthecuts…takeiteasy.Thebleedingiscontrolled.I’llwrapitupwithgauze…sonowpleasesitdownandhavearest.Unit171It’safewminutesbeforelanding.Apassengerdoesn’tputhisseatbackupright,anddoesn’tstowhistraytable,either.Whatdoyousaytohim?Excuseme,madam.Wouldyoupleasereturnyourseatbacktotheuprightpositionandstowyourtraytable?We’llbelandingsoon.2.Apassengersays:“wherecanIgetmycheckedmybaggage?”howdoyouhelphim?Youcanpickupyourcheckedbaggagefromthebaggagecarouselinthebaggageclaimareaintheterminalbuilding.3.Apassengersays:“it’smyfirsttimeatthisairport.CanyousuggesthowIcangetdowntown?”whatdoyousaytohim?Youcantakeataxi,,ortheinformationdeskintheterminalbuildingwillbeabletoadviseyouaboutpublictransport.ButI’dsuggestyoutotakethelimousine.It’scheaperandjustasfast.4.WhenapassengerwonderswhyheneedsfilloutaCustomsform,howdoyouexplain?ThisisaCustomsformforyourdeclarationofluggage.Alldutiableitemsmustbelistedinyourdeclarationform.5.Apassengerhasjustfilledoutseveralforms.Heasks:“whendoIneedtheseforms?DoIhavetoreturnthemtoyou?”whatdoyousay?No,sir.You’llneeditwhenyougothroughtheCustoms.Unit181.Whentheplanehasjustlanded,apassengerunfastenshisseatbelt.Whatdoyousaytostophim?I’msorry,madam.Pleasedon’tunfastenyourseatbeltuntiltheplanecomestoacompletestandstill.2.Whentheplaneistaxiingontherunway,apassengerstandsuptocollectherbaggage.Howdoyoustopher?Excuseme,madam.Pleaseremaininyourseatandfastenyourseatbelt.Don’tworryaboutit.You’llhaveenoughtimetocollectyourbelongings.Aftertheplanehascometoacompletestop,I’llhelpyouwithyourbags.3.Theplanelandsfarawayfromtheterminalbuilding.Passengersask:”Dowehavetowalkoverthere?”whatdosaytohim?No,youdon’t.wehavetransportationneartheaircrafttotakeyoutotheterminalbuilding.4.Apassengerasks:”WhereistheBaggageClaimArea?”Whatdoyousay?TheBaggageClaimAreaisinthearrivalhall.Whenyouarrive,you’llseesignstotheBaggageClaimAreaandExit.Ifyoufollowthemyouwillfindyourbags.5.Whatdoyousaytopassengerswhentheydisembark?Good-bye.Thankyouforflyingwithus.Wehopetohavethepleasureofbeingwithyouagain.