工厂新员工培训计划(2)

工厂新员工培训 计划 项目进度计划表范例计划下载计划下载计划下载课程教学计划下载 (2) 十、评估培训效果 企业在实施培训后，应采用一定的形式，把培训的效果用定性或定量的方式表示出来。 我们建议企业使用在国内外应用最广的培训效果四级评价模型，这个模型将培训的效果分为四个层次:1，反应层，在培训结束时，通过满意度调查了解员工培训后总体的反应和感受;2，学习层，通过考试确定受训人员对原理、技能、态度等培训内容的理解和掌握程度;3，行为层，即行为改变，确定受训人员在实际工作中行为的变化;4，结果层，即产生的绩效，可以通过一些指标来衡量，如生产率、员工流动率、质量以及企业对客户的服务等。 企业在对新员工培训进行评估时要向第三、四层次的评估发展，因为只有最终的行为改变和绩效提升才能直观的 说明 关于失联党员情况说明岗位说明总经理岗位说明书会计岗位说明书行政主管岗位说明书 培训的价值之所在。 篇四:工厂新员工培训计划 当前新的化工项目一个接一个都开始建设了，需要很多人员，一般都是有几个有资历的老员工带新员工将生产搞起来。为了是新员工尽快进入角色，应该先后进行哪几项的培训?理论与实际结合永远是我们现行最好的办法。怎样培训?怎样熟悉现场? 新员工培训必不可少的相关内容包括: 1.企业概况:公司业务范围、创业历史、企业现状以及在行业中的地位、未来前景、经营理念与企业文化、组织机构及各部门的功能设置、人员结构、薪资福利政策、培训 制度 关于办公室下班关闭电源制度矿山事故隐患举报和奖励制度制度下载人事管理制度doc盘点制度下载 等; 2.员工守则:企业 规章制度 食品安全规章制度下载关于安全生产规章制度关于行政管理规章制度保证食品安全的规章制度范本关于公司规章制度 、奖惩条例、行为规范等; 3.财务制度:费用报销程序及相关手续办理流程以及办公设备的申领使用; 4.实地参观:参观企业各部门以及工作娱乐等公共场所; and special tools for emergency response equipment and facilities. Emergency preparedness and response plan 1) emergency response (1) If a major accident occurs, the project should set up emergency response teams, chaired by the project manager, head of production and safety coordinators, professional foreman for the crew, primarily responsible for the orderly rescue when an emergency occurs or processing, outsourcing, team manager and support staff, assisting the Deputy Project Manager for related auxiliary work. (2) after the accident, the project manager is responsible for field commander, advance the establishment of emergency response team personnel, accountability, seriously injured officers sent out rescue, have procedures to deal with accidents, incidents, maximum reduction in casualties and property loss. (3) If an accident occurs, press Division in advance for emergency personnel cleared, concentrate manpower and material and financial resources to rescue the injured, decrease of the maximum loss. (4) after the accident processing work (5) identified the cause of the accident and the person responsible. (6) the written report to the supervisor in writing, including the time and place of the accident, injury (death) person's name, sex, age, trades, injuries, injuries. (7) the development of effective preventive measures to prevent such accidents from happening again. (8) education of all personnel of the organization. (9) informed criticism of those responsible. (10) all personnel read out the results, and responsible disposal. (11) maintenance of emergency supplies, maintenance and testing ? strengthening the day-to-day management of the various fire fighting equipment fire-fighting equipment, authorities should be staffed, equipped with fire extinguishers. Fire hydrants identified person responsible for regularly inspecting, testing, at any time in good condition. ? Guard monthly check-fire extinguishers and fire-fighting equipment. ? once every quarter, inspections and tests of a fire hydrant in good condition. 2), plans to develop (1) casualties occurred in construction, such as accidents or accidents of the direct economic 5.上岗培训:岗位职责、业务知识与技能、业务流程、部门业务周边关系等。 不论从事什么职业，群体生活是绝对避免不了的事。对新员工来说，更重要的是要有良好的礼仪修养:积极的工作态度、文明的语言、规范而高效的工作行为、处理得体的内外关系及和谐圆通的人际关系等。 这样的新员工才能更快地获得同事、领导的信任与认可;才能使自己的认识、行为更符合职业化要求;才能以高度的责任感，兢兢业业地服务于单位，与单位同呼吸共命运;才能在激烈的职场竞争中不被淘汰，进而不断提升自己获得更好的发展。 新员工入职培训讲师:中华礼仪培训网 新员工入职培训时间:2天 新员工入职培训课程内容: 第一篇:迈好职业人生第一步 第一讲:职业化就是专职化或专业化 一、什么是职业化 1、职业化的概念 2、职业化的作用 二、职业化的内涵 and special tools for emergency response equipment and facilities. Emergency preparedness and response plan 1) emergency response (1) If a major accident occurs, the project should set up emergency response teams, chaired by the project manager, head of production and safety coordinators, professional foreman for the crew, primarily responsible for the orderly rescue when an emergency occurs or processing, outsourcing, team manager and support staff, assisting the Deputy Project Manager for related auxiliary work. (2) after the accident, the project manager is responsible for field commander, advance the establishment of emergency response team personnel, accountability, seriously injured officers sent out rescue, have procedures to deal with accidents, incidents, maximum reduction in casualties and property loss. (3) If an accident occurs, press Division in advance for emergency personnel cleared, concentrate manpower and material and financial resources to rescue the injured, decrease of the maximum loss. (4) after the accident processing work (5) identified the cause of the accident and the person responsible. (6) the written report to the supervisor in writing, including the time and place of the accident, injury (death) person's name, sex, age, trades, injuries, injuries. (7) the development of effective preventive measures to prevent such accidents from happening again. (8) education of all personnel of the organization. (9) informed criticism of those responsible. (10) all personnel read out the results, and responsible disposal. (11) maintenance of emergency supplies, maintenance and testing ? strengthening the day-to-day management of the various fire fighting equipment fire-fighting equipment, authorities should be staffed, equipped with fire extinguishers. Fire hydrants identified person responsible for regularly inspecting, testing, at any time in good condition. ? Guard monthly check-fire extinguishers and fire-fighting equipment. ? once every quarter, inspections and tests of a fire hydrant in good condition. 2), plans to develop (1) casualties occurred in construction, such as accidents or accidents of the direct economic 1、职业化的工作技能 2、职业化的工作形象 3、职业化的工作态度 4、职业化的工作道德 第二讲、方向比努力重要 1、目标决定成功 2、构建平衡和谐人生目标系统 3、规划职业生涯 4、制订行动计划 互动训练:我的职业生涯规划 第三讲:态度比知识重要 1、心态决定状态 2、北大毕业等于零 and special tools for emergency response equipment and facilities. Emergency preparedness and response plan 1) emergency response (1) If a major accident occurs, the project should set up emergency response teams, chaired by the project manager, head of production and safety coordinators, professional foreman for the crew, primarily responsible for the orderly rescue when an emergency occurs or processing, outsourcing, team manager and support staff, assisting the Deputy Project Manager for related auxiliary work. (2) after the accident, the project manager is responsible for field commander, advance the establishment of emergency response team personnel, accountability, seriously injured officers sent out rescue, have procedures to deal with accidents, incidents, maximum reduction in casualties and property loss. (3) If an accident occurs, press Division in advance for emergency personnel cleared, concentrate manpower and material and financial resources to rescue the injured, decrease of the maximum loss. (4) after the accident processing work (5) identified the cause of the accident and the person responsible. (6) the written report to the supervisor in writing, including the time and place of the accident, injury (death) person's name, sex, age, trades, injuries, injuries. (7) the development of effective preventive measures to prevent such accidents from happening again. (8) education of all personnel of the organization. (9) informed criticism of those responsible. (10) all personnel read out the results, and responsible disposal. (11) maintenance of emergency supplies, maintenance and testing ? strengthening the day-to-day management of the various fire fighting equipment fire-fighting equipment, authorities should be staffed, equipped with fire extinguishers. Fire hydrants identified person responsible for regularly inspecting, testing, at any time in good condition. ? Guard monthly check-fire extinguishers and fire-fighting equipment. ? once every quarter, inspections and tests of a fire hydrant in good condition. 2), plans to develop (1) casualties occurred in construction, such as accidents or accidents of the direct economic 3、职业心态 4、积极心态 5、阳光心态 6、新人心态 互动训练:试着改变心态 第四讲:情商比智商重要 1、智商决定录用，情商决定提升 2、高效沟通的技巧 3、情绪管理的技巧 控制情绪 自我激励 4、压力与挫折管理 5、人际关系的技巧 and special tools for emergency response equipment and facilities. Emergency preparedness and response plan 1) emergency response (1) If a major accident occurs, the project should set up emergency response teams, chaired by the project manager, head of production and safety coordinators, professional foreman for the crew, primarily responsible for the orderly rescue when an emergency occurs or processing, outsourcing, team manager and support staff, assisting the Deputy Project Manager for related auxiliary work. (2) after the accident, the project manager is responsible for field commander, advance the establishment of emergency response team personnel, accountability, seriously injured officers sent out rescue, have procedures to deal with accidents, incidents, maximum reduction in casualties and property loss. (3) If an accident occurs, press Division in advance for emergency personnel cleared, concentrate manpower and material and financial resources to rescue the injured, decrease of the maximum loss. (4) after the accident processing work (5) identified the cause of the accident and the person responsible. (6) the written report to the supervisor in writing, including the time and place of the accident, injury (death) person's name, sex, age, trades, injuries, injuries. (7) the development of effective preventive measures to prevent such accidents from happening again. (8) education of all personnel of the organization. (9) informed criticism of those responsible. (10) all personnel read out the results, and responsible disposal. (11) maintenance of emergency supplies, maintenance and testing ? strengthening the day-to-day management of the various fire fighting equipment fire-fighting equipment, authorities should be staffed, equipped with fire extinguishers. Fire hydrants identified person responsible for regularly inspecting, testing, at any time in good condition. ? Guard monthly check-fire extinguishers and fire-fighting equipment. ? once every quarter, inspections and tests of a fire hydrant in good condition. 2), plans to develop (1) casualties occurred in construction, such as accidents or accidents of the direct economic 学会宽容 修炼同理心 分享与赞美 案例分享、互动训练 第五讲:能力比薪酬重要 1、专业专注能力 2、计划自己的工作 3、PDCA自我绩效管理循环 学习创新能力 问题解决能力 【互动训练】我的周、日 工作计划 幼儿园家访工作计划关于小学学校工作计划班级工作计划中职财务部门工作计划下载关于学校后勤工作计划 第二篇:职业化形象 第一讲:职场个人形象 and special tools for emergency response equipment and facilities. Emergency preparedness and response plan 1) emergency response (1) If a major accident occurs, the project should set up emergency response teams, chaired by the project manager, head of production and safety coordinators, professional foreman for the crew, primarily responsible for the orderly rescue when an emergency occurs or processing, outsourcing, team manager and support staff, assisting the Deputy Project Manager for related auxiliary work. (2) after the accident, the project manager is responsible for field commander, advance the establishment of emergency response team personnel, accountability, seriously injured officers sent out rescue, have procedures to deal with accidents, incidents, maximum reduction in casualties and property loss. (3) If an accident occurs, press Division in advance for emergency personnel cleared, concentrate manpower and material and financial resources to rescue the injured, decrease of the maximum loss. (4) after the accident processing work (5) identified the cause of the accident and the person responsible. (6) the written report to the supervisor in writing, including the time and place of the accident, injury (death) person's name, sex, age, trades, injuries, injuries. (7) the development of effective preventive measures to prevent such accidents from happening again. (8) education of all personnel of the organization. (9) informed criticism of those responsible. (10) all personnel read out the results, and responsible disposal. (11) maintenance of emergency supplies, maintenance and testing ? strengthening the day-to-day management of the various fire fighting equipment fire-fighting equipment, authorities should be staffed, equipped with fire extinguishers. Fire hydrants identified person responsible for regularly inspecting, testing, at any time in good condition. ? Guard monthly check-fire extinguishers and fire-fighting equipment. ? once every quarter, inspections and tests of a fire hydrant in good condition. 2), plans to develop (1) casualties occurred in construction, such as accidents or accidents of the direct economic 案例鉴赏:尴尬的吴岚 一、面容修饰 1、发型发饰 2、男士面部修饰 3、女士工作淡妆 4、使用香水 篇五:工厂新员工培训计划 第一课:首先每个员工做自我介绍，姓名，籍贯，，爱好等，以提高员工之间的认识。 第二课:了解公司的规章，管理架构以及本酒楼的基本出品特色，解释员工福利,服务意识服务理念. 第三课:员工的仪容仪表，楼面服务基本礼貌用语。 第四课:餐饮服务五大要求及餐厅服务员操作程序 第五课;餐饮五字决 如何留回头客 前厅与后台协调 员工配合 and special tools for emergency response equipment and facilities. Emergency preparedness and response plan 1) emergency response (1) If a major accident occurs, the project should set up emergency response teams, chaired by the project manager, head of production and safety coordinators, professional foreman for the crew, primarily responsible for the orderly rescue when an emergency occurs or processing, outsourcing, team manager and support staff, assisting the Deputy Project Manager for related auxiliary work. (2) after the accident, the project manager is responsible for field commander, advance the establishment of emergency response team personnel, accountability, seriously injured officers sent out rescue, have procedures to deal with accidents, incidents, maximum reduction in casualties and property loss. (3) If an accident occurs, press Division in advance for emergency personnel cleared, concentrate manpower and material and financial resources to rescue the injured, decrease of the maximum loss. (4) after the accident processing work (5) identified the cause of the accident and the person responsible. (6) the written report to the supervisor in writing, including the time and place of the accident, injury (death) person's name, sex, age, trades, injuries, injuries. (7) the development of effective preventive measures to prevent such accidents from happening again. (8) education of all personnel of the organization. (9) informed criticism of those responsible. (10) all personnel read out the results, and responsible disposal. (11) maintenance of emergency supplies, maintenance and testing ? strengthening the day-to-day management of the various fire fighting equipment fire-fighting equipment, authorities should be staffed, equipped with fire extinguishers. Fire hydrants identified person responsible for regularly inspecting, testing, at any time in good condition. ? Guard monthly check-fire extinguishers and fire-fighting equipment. ? once every quarter, inspections and tests of a fire hydrant in good condition. 2), plans to develop (1) casualties occurred in construction, such as accidents or accidents of the direct economic 第六课:规范礼貌用语及操作程序。 第七课:楼面部接待过程(详细讲解) 第八课:对酒水的认识，价格及斟法的基本认识。 第九课:席前烹调的准备工作，席前烹调的主要材料及其他配料，高级服务员要掌握的服务。 第十课:预定 迎客 点菜 送客 摆台 托盘 上菜 推销 斟酒 收台 第十一课:大型酒席宴会的服务程序及准备工作。 第十二课:如何成为一名出色的服务员。 第十三课:厅房服务的详细程序。 第十四课; 餐厅疑难问题解答. 第十五课; 安全及消防知识. 酒店新员工培训实际操作 员工仪容仪表 规范礼貌用语及操作程序 1.当客人进入餐厅时，咨客应主动上前，热情地征询客人“先生/小姐，您好!欢迎光临，请问您几位?”当客人回答后便问:“请问先生/小姐贵姓?” and special tools for emergency response equipment and facilities. Emergency preparedness and response plan 1) emergency response (1) If a major accident occurs, the project should set up emergency response teams, chaired by the project manager, head of production and safety coordinators, professional foreman for the crew, primarily responsible for the orderly rescue when an emergency occurs or processing, outsourcing, team manager and support staff, assisting the Deputy Project Manager for related auxiliary work. (2) after the accident, the project manager is responsible for field commander, advance the establishment of emergency response team personnel, accountability, seriously injured officers sent out rescue, have procedures to deal with accidents, incidents, maximum reduction in casualties and property loss. (3) If an accident occurs, press Division in advance for emergency personnel cleared, concentrate manpower and material and financial resources to rescue the injured, decrease of the maximum loss. (4) after the accident processing work (5) identified the cause of the accident and the person responsible. (6) the written report to the supervisor in writing, including the time and place of the accident, injury (death) person's name, sex, age, trades, injuries, injuries. (7) the development of effective preventive measures to prevent such accidents from happening again. (8) education of all personnel of the organization. (9) informed criticism of those responsible. (10) all personnel read out the results, and responsible disposal. (11) maintenance of emergency supplies, maintenance and testing ? strengthening the day-to-day management of the various fire fighting equipment fire-fighting equipment, authorities should be staffed, equipped with fire extinguishers. Fire hydrants identified person responsible for regularly inspecting, testing, at any time in good condition. ? Guard monthly check-fire extinguishers and fire-fighting equipment. ? once every quarter, inspections and tests of a fire hydrant in good condition. 2), plans to develop (1) casualties occurred in construction, such as accidents or accidents of the direct economic 2.把客人带到座位后，拉椅请坐(并做请的手势)。双手把菜谱递给客人并说道:“**先生，这是我们的菜牌。”然后询问客人:“您好，请问喝什么茶?我们这有普洱，香片，铁观音。。。等茶”客人选定茶叶后，应把客人所点的茶告知看台的服务员。 要求:语言亲切，保持微笑，使客人有得到特别受尊重的感觉。迅速把客人的尊姓告知上前拉椅问茶的服务员，以及该区域的领班，部长，并把姓名写在菜卡上。 3.服务员在分管的上站岗，笑脸迎接客人，协助咨客安排客人入座，稍鞠躬讲:“先生/小姐，您好，欢迎光临!” 4.拉椅请坐，先将坐的椅子拉出，在她坐下时，徐徐将椅子靠近餐桌，说:“先生/小姐，请坐”并做请的手势，向咨客了解客人尊姓。 注意事项: A。善于观察分清谁是主人。 B。对有些不愿意把自己姓氏告诉你的客人，不可强求。 C。当客人对问姓名不解时，我们可以这样解释:“这有利于我们称呼您”或“当有客人找你时，便于我们查阅。” D。服务员在整个过程中，有关称呼客人的应该以其尊姓为前提。 5.递巾冲茶。从客人右边递巾并说:“**先生/小姐，请用毛巾。”然后去冲茶，如果没有从咨客那里得到客人喝什么茶，那就要服务员自己询问客人了。(问的方式见第二条。) 要求:冲茶要求连同小食，芥酱，等一起用托盘托到客人台前，从右边斟上第一杯礼貌茶，注意:茶水要求六分满，先女士后男士，先宾后主，再按顺时针方向进行，然后上芥酱，小食 and special tools for emergency response equipment and facilities. Emergency preparedness and response plan 1) emergency response (1) If a major accident occurs, the project should set up emergency response teams, chaired by the project manager, head of production and safety coordinators, professional foreman for the crew, primarily responsible for the orderly rescue when an emergency occurs or processing, outsourcing, team manager and support staff, assisting the Deputy Project Manager for related auxiliary work. (2) after the accident, the project manager is responsible for field commander, advance the establishment of emergency response team personnel, accountability, seriously injured officers sent out rescue, have procedures to deal with accidents, incidents, maximum reduction in casualties and property loss. (3) If an accident occurs, press Division in advance for emergency personnel cleared, concentrate manpower and material and financial resources to rescue the injured, decrease of the maximum loss. (4) after the accident processing work (5) identified the cause of the accident and the person responsible. (6) the written report to the supervisor in writing, including the time and place of the accident, injury (death) person's name, sex, age, trades, injuries, injuries. (7) the development of effective preventive measures to prevent such accidents from happening again. (8) education of all personnel of the organization. (9) informed criticism of those responsible. (10) all personnel read out the results, and responsible disposal. (11) maintenance of emergency supplies, maintenance and testing ? strengthening the day-to-day management of the various fire fighting equipment fire-fighting equipment, authorities should be staffed, equipped with fire extinguishers. Fire hydrants identified person responsible for regularly inspecting, testing, at any time in good condition. ? Guard monthly check-fire extinguishers and fire-fighting equipment. ? once every quarter, inspections and tests of a fire hydrant in good condition. 2), plans to develop (1) casualties occurred in construction, such as accidents or accidents of the direct economic 6.落巾，脱筷子套。将碟上的席巾花展开，并铺在客人膝上或铺在餐碟底。(脱筷子套要在客人右边进行) 7.推销酒水。当营业员点完菜后，即上前微笑地询问:“先生/小姐，请问需要什么啤酒，饮料或果汁吗?我们有**果汁挺不错，啤酒有金威啤酒，青岛啤酒等。” 注:名贵酒类需要给客人验酒后方可开启，葡萄酒分红，白两种，白葡萄酒必须冰冻，红酒不一定要冰冻，按客人的意思是否需要加柠檬，话梅或雪碧。 8.下单。酒水单一式两份，清楚填写台号，姓名，时间，数量及名称后交收银员盖章。红色一联交收银员，白色一联交酒吧员取酒水。 9.斟酒要求。 A.上酒水要从客人的右边，身稍斜站，以微微弯腰的姿势。 B.向客人问酒，要先问客人喜欢什么酒，再按其意思斟酒，斟酒顺序:先主宾后主人，然后按顺时针的方向逐位斟上。 C.斟酒规格:啤酒，汽水八分满，辣酒九分满，洋酒一P(一盎司) D.斟酒方法:斟啤酒，汽水可稍沿杯内徐徐斟下，混合酒先斟汽水后斟洋酒。 10.收茶杯。在为客人斟上酒水后，必须征询客人意见，将茶杯撤走。若发现烟盅有烟头时，把一个干净的烟盅盖在上面，一起拿到托盘，然后放回干净的烟盅。 11.上汤，上菜的要求。菜上台后揭开菜盖，报出菜名，并做手势“请慢用”。 注:上头道菜后，需第二次派香巾，以示清洁。上汤时应为客人分派，要求每碗均匀，然后按先女后男的顺序主动把每碗汤端到客人的右边。上主道菜时，主动征询客人是否需要米饭;如客人需要，则按数量划在食物卡上。若餐台上有几道菜已经占满位置，而下一道菜又不够位置时，应看情况征求客人and special tools for emergency response equipment and facilities. Emergency preparedness and response plan 1) emergency response (1) If a major accident occurs, the project should set up emergency response teams, chaired by the project manager, head of production and safety coordinators, professional foreman for the crew, primarily responsible for the orderly rescue when an emergency occurs or processing, outsourcing, team manager and support staff, assisting the Deputy Project Manager for related auxiliary work. (2) after the accident, the project manager is responsible for field commander, advance the establishment of emergency response team personnel, accountability, seriously injured officers sent out rescue, have procedures to deal with accidents, incidents, maximum reduction in casualties and property loss. (3) If an accident occurs, press Division in advance for emergency personnel cleared, concentrate manpower and material and financial resources to rescue the injured, decrease of the maximum loss. (4) after the accident processing work (5) identified the cause of the accident and the person responsible. (6) the written report to the supervisor in writing, including the time and place of the accident, injury (death) person's name, sex, age, trades, injuries, injuries. (7) the development of effective preventive measures to prevent such accidents from happening again. (8) education of all personnel of the organization. (9) informed criticism of those responsible. (10) all personnel read out the results, and responsible disposal. (11) maintenance of emergency supplies, maintenance and testing ? strengthening the day-to-day management of the various fire fighting equipment fire-fighting equipment, authorities should be staffed, equipped with fire extinguishers. Fire hydrants identified person responsible for regularly inspecting, testing, at any time in good condition. ? Guard monthly check-fire extinguishers and fire-fighting equipment. ? once every quarter, inspections and tests of a fire hydrant in good condition. 2), plans to develop (1) casualties occurred in construction, such as accidents or accidents of the direct economic 意见，将台上剩下最少的一碟菜分派给客人或放到另一个碟子上或撤走，然后上另一个菜。 12.巡台。如发现烟盅里有两个以上烟头，要马上撤换。将空菜碟以及空汤碗撤走。撤出餐具端到下栏盘，餐具按指定的下栏盘放好，及时撤换骨碟，更换时必须在客人右边进行并打请的手势，如果客人正在交谈时，应提醒客人。 13.席间勤添加酒水。上完最后一道菜时，要主动告诉客人“先生/小姐，您点的菜已经上齐了”并询问客人是否要增加水果或甜品。 14.收撤菜碟餐具。先征得客人同意，才能收撤(空碟除外)应在客人的右边逐样收撤，先收筷子，筷子架，后收汤匙，味碟等其他餐具及酒杯。用脏物夹清理一下台面。 15.上热茶。按客人原饮用的茶壶添茶叶后加上开水，另换一套杯，为客人斟上一杯饭后茶。(巡台中发现客人的茶壶揭开时，要马上加开水，然后再为客人斟一次茶。 16.上甜品，水果。上甜品前先准备干净的甜品餐具，主动均匀的把甜品分派给客人;上水果前，视何种水果派上骨碟，果叉等，把水果端到客人桌上，介绍说:“**先生/小姐，这是我们酒楼经理送的，请慢用。” 17.派上热毛巾并结帐。给客人结帐时，需用收银夹，在客人的右边把收银夹打开说:“**先生/小姐，谢谢(多少)钱。”客人接过找零后，同样要说谢谢。拉椅送客，说“慢走，欢迎下次光临”等送客语。 18.检查工作。客人走后，及时检查是否有尚燃的烟头，是否有遗留的物品;若发现有尚燃的烟头应及时把它弄灭;若发现有客人遗留的物品，应马上叫主管处理。 19.收撤餐具。首先整理好台椅，以保持餐厅的格调，先收餐巾，席巾，后收水杯，酒杯，瓷具。 20.清理现常重新布置环境，恢复原样。 and special tools for emergency response equipment and facilities. Emergency preparedness and response plan 1) emergency response (1) If a major accident occurs, the project should set up emergency response teams, chaired by the project manager, head of production and safety coordinators, professional foreman for the crew, primarily responsible for the orderly rescue when an emergency occurs or processing, outsourcing, team manager and support staff, assisting the Deputy Project Manager for related auxiliary work. (2) after the accident, the project manager is responsible for field commander, advance the establishment of emergency response team personnel, accountability, seriously injured officers sent out rescue, have procedures to deal with accidents, incidents, maximum reduction in casualties and property loss. (3) If an accident occurs, press Division in advance for emergency personnel cleared, concentrate manpower and material and financial resources to rescue the injured, decrease of the maximum loss. (4) after the accident processing work (5) identified the cause of the accident and the person responsible. (6) the written report to the supervisor in writing, including the time and place of the accident, injury (death) person's name, sex, age, trades, injuries, injuries. (7) the development of effective preventive measures to prevent such accidents from happening again. (8) education of all personnel of the organization. (9) informed criticism of those responsible. (10) all personnel read out the results, and responsible disposal. (11) maintenance of emergency supplies, maintenance and testing ? strengthening the day-to-day management of the various fire fighting equipment fire-fighting equipment, authorities should be staffed, equipped with fire extinguishers. Fire hydrants identified person responsible for regularly inspecting, testing, at any time in good condition. ? Guard monthly check-fire extinguishers and fire-fighting equipment. ? once every quarter, inspections and tests of a fire hydrant in good condition. 2), plans to develop (1) casualties occurred in construction, such as accidents or accidents of the direct economic