新商务英语－销售人员常用电话用语

新商务英语－销售人员常用电话用语 Using the Telephone Making telephone calls is an important part a secretary''s work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him. MR SHELLI: I''d like to speak to Mr Kola of the National Bank, would you get him on the phone,please? MARIA: Certainly, I''ll do it at once, Mr Shelli. (TO HERSELF) Now what''s Mr Kola''s number? Ah,here it is ... five, three, zero,double six. (LIFTS PHONE) ROSE: Switchboard, can I help you? MARIA: Good morning, Rose. Maria here.Could I have an outside line,please? Good morning, Rose. Maria here.Could I have an outside line,please? ROSE: Oh, hello, Maria. Hold the line a moment. (DIALLING)There you are, you''ve an outside line now, you can hear the dialling tone. MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six. (RINGING) Thank you. (TO HERSELF) Five, three, zero, six, six. (RINGING) 2ND OPERATOR: National Bank.Good morning,can I help you? MARIA: Good morning, would you put me through to Mr Kola please? Good morning, would you put me through to Mr Kola please? 2ND OPERATOR: MR Kola? Certainly. Who''s calling him? MARIA:Mr Shelli of Modern Office Limited would like to speak to him. 2ND OPERATOR: Thank you. Hold the line, please. (PHONE) MR KOLA: Kola speaking. 2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited. MR KOLA: Thank you, Operator, put him through, please. MARIA: Mr Kola? Mr Kola? MR KOLA: Kola speaking. MARIA:Oh, good morning, Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. I''ll hand you over. Mr Shelli? MR SHELLI: Yes? Yes? MARIA: Mr Kola''s on the line now, Mr Shelli. Will you take it in here please? Mr Kola''s on the line now, Mr Shelli. Will you take it in here please? MR SHELLI:Thank you Maria. Hello, is that Mr Kola? MR KOLA: Good morning, Mr Shelli. MR SHELLI: Ah, good morning, Mr Kola, how are you? Ah, good morning, Mr Kola, how are you? MR KOLA: Fine, thanks, and you? MR SHELLI: Very well, thank you. Very well, thank you. MR KOLA: I''m glad to hear it. Well, what can I do for you, Mr Shelli? MR SHELLI: Well, I''m going to Europe next week and I''d like some travellers cheques. 7,000 dollars say… Well, I''m going to Europe next week and I''d like some travellers cheques. 7,000 dollars say… MR KOLA: 7,000 dollars. Yes certainly I can fix that for you. So you''re going to Europe, are you? 注释: ?switchboard 交换机、总机 ?an outside line 外线 ?dialling tone 电话的拨号音 ?travellers''cheques 旅行支票 ?to fix 办理、解决 ?to book a call 预约电话 ?international operator 国际电话话务员 ?a personal call 受话人直接通话的电话 商贸英语,行销英语绝招(一) 1. 如何招揽顾客 一般程序:招呼-问候-寻找相关话题-理出商谈头绪。所以，打招呼很重要，无论顾客有没有 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 现购买意愿，您都应该上前问候一句:"What can I do for you,"或"May I help you,"，也可说:"Can I be of any assistance,"，如果是熟客，可简单说声:"Good afternoon, madam. Something for you," 2. 如何打开话题 如果顾客不置可否或表现出不耐烦的样子，决不可轻言放弃，可以先说: "Everybody is welcome here, madam. Whether she buys or not.(这里欢迎任何人光临，买不买都没关系)"，然后婉转地问:"Are you looking for something,"。 3. 如何拉近距离 首先表达自己身份，甚至可以交换名片，然后说些常用客套话，为后来的推销铺路。一句:"Would you mind my recommending,"十分有用。 4. 如何游说购买 初次见面就开门见山、滔滔不绝的做法已经落伍。当你要说服顾客时，最好用"Well, let me tell you why."作为解释商品用途、优点的开场白。 5. 如何展示商品 可以说:"Please take a look at this."或"That one, madam,(那个好吗,)"配合产品加以说明时，则用"As you can see, ~(正如您所见，~)"