门僮服务程序主
题
快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题
：门僮服务Subject:doormanservice参考号：XX-XX-002Ref:XX-XX-002目的OBJECTIVE
规范
编程规范下载gsp规范下载钢格栅规范下载警徽规范下载建设厅规范下载
门前工作的细节，保证来临的客人第一时间地感受到酒店的亲切、热情的到店服务Regularizeworkingdetailsofhotelfrontarea,makesureguestsfeelwarmandhospitableoncetheygethotel
流程
快递问题件怎么处理流程河南自建厂房流程下载关于规范招聘需求审批流程制作流程表下载邮件下载流程设计
PROCEDURES1.当客人乘坐的车辆抵近时，站外车道的门僮要主动为司机打手势，以便汽车停在适当的位置。待车停定后，门童应迅速走近开启汽车门的最佳位置，热情相迎（微笑），拉开车门，向客人
表
关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf
示欢迎（讲敬语、问好），先开前门，再开后门，然后站在后门为客人服务。Doormansignalsdrivertoparkatproperplacewhenguest’svehiclecomes.Whenthevehiclestops,gotothebestplacetosmileandopenthedoorfortheguest,andhavegreetingstotheguest,toopenthefrontdoorfirst,thenbackdoor,thenserveguestatthebackdoor.2.动作应是左手拉开车门，右手遮挡于车门框上沿（泰国客人除外），以防客人头部与汽车门框相碰，并提醒客人注意。Openthedoorwithlefthand,coverthetopofthevehiclewithrighthand(exceptpeoplefromThiland)andtellguesttobecareful,incasetoletguestbumpintothevehicle.3.对于年老或行动不便的客人，拉开车门后，要主动搀扶其下车。Foroldorthosewhohaveprobleinwalking,openthedoorandsupportthemwithhandstogetoutofthevehicle.a)如果客人手上拿的东西太多，应主动接过来，以方便客人下车。Ifguesthasmanythingsinhishand,helphimtocarrythingswhenhegetsoutofthevehicle.b)如果车上装有行李，即招呼门口行李员为客人搬运行李。Ifthereisluggage,callforluggagemantocarrytheluggage.c)询问客人是否要住店，并转告行李员。Askguestifhewillstyinthehotel,thenletluggagemanknow.d)如暂时没有行李员，应主动帮助客人将行李卸下，当面和客人点清件数，把行李搬入大堂，并告诉行李员行李件数，如无行李生则与领班交接，然后迅速返回工作岗位。Ifthereisnoluggagemanatthattime,helpguesttotakeofftheluggage,counttheminfrontoftheguest,takethemtothelobby,tellluggagemanthenumber.Ifthereisnoluggagemman,telltheheadoftheshift,thengobacktowork.e)登记车号卡转交给客人。Registervehiclenumberandhandintotheguest.4．客人离店时，门童应主动上前向客人打招呼，问客人去处并代客人叫车，打手势引导车辆停在适当位置。请客人上车，并告诉司机客人的去处，向客人道别。Whenguestleavesthehotel,doormanshouldsaygoodbyetoguest,asktheguestwheretogo,andhelphimtogetavehicle.Openthedoorfortheguest,telldriverwheretogo,saygoodbyetotheguest.a)动作应是左手拉门，右手遮挡于车门门框上沿，以防客人头部与汽车门框相碰，并提醒客人注意。Openthedoorwithlefthand,coverthetopofthevehiclewithrighthand(exceptpeoplefromThiland)andtellguesttobecareful,incasetoletguestbumpintothevehicle.b)对于年老或行动不便的客人，拉开车门后，要主动搀扶其上车。Foroldorthosewhohaveprobleinwalking,openthedoorandsupportthemwithhandstogetintothevehicle.c)如果客人手上拿的东西太多，应主动接过来，征得客人同意后，把行李物品放好，并交接好件数，盖好车尾箱盖（或关好车门）。Iftherearemanythingsintheguest’shands,withtheguest’spermission,helphimputtheluggageinthevehicle,countandtellguesthowmanyitems,closethetrunk/door.d)VIP客人离店，当客人车辆启动时，应举手告别，且目送其离去以示礼貌。SolutetoVIPwhenheleaveshotel.登记车号卡呈交客人。Registervehiclenumberandgiveittotheguest.当候车人多而无车时，门僮应礼貌地请客人排队，按先后次序乘车，协助保安员维持秩序；当载客的车多而人少时，门僮应按汽车到达的先后安排客人乘车。Whentherearemanypeoplewaitingforthevehicle,doormanshouldbepoliteandtellgueststowaitinline,andasistsecurityguardtomaintainorder;whentherearemorevehiclesthanguests,doormanshouldarrangethepickingupaccordingtotheorderinline.如有客人赶火车或飞机，必须要征得排队客人的同意，方可让赶火车或飞机d的客人先乘车。Ifanyguestisinahurrytogototheairportorrailwaystation,withotherguests’allowance,letthemleavefirst.
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