[英语考试]4-5Unit 2 On the Phone

BusinessCommunicatingOnthePhoneUnit2Unit2Warming-upDoyouhaveacellphone?Approximatelyhowmanyphonecallsdoyoumakeeveryday?Efficienttelephonetechniquesreflectanefficientorganization.Ifyouareinapositionwhereyouregularlydealwithcustomers,youneedtoknowhowtousetelephoneproperlyandeffectivelytopresentagoodbusinessimage.Watching:HuJintao,ObamaholdphonetalkChinesePresident,HuJintao,hasheldatelephoneconversationwithhisUS_________,BarackObama.Duringtheirtalk,HusaidChinaiswillingtomake__________withtheUnitedStatestopushforward__________ties.Obamaexpressedhis__________withthedevelopmentofChina-USrelations.Bothleadersalsoexchanged_______aboutthesituationontheKoreanPeninsula.counterpartjointeffortsbilateralsatisfactionviewsViewingandListeningPracticeClassTask1FirstContactonthePhone(N/p24/1)Listentotheconversationandcompletethefollowingnotesusingafewwords.1.ThenameofMr.Brown'scompanyis______.2.Mr.BrowngotSarahAnniston’snamethroughSamuelJacksonwhoisfrom____ofMr.Brown'scompany.3.SarahAnnistonorganizeda______forSamuelJacksonacoupleofmonthsago.4.Mr.Brown’scompanyisgoingtosendasmallteamforthe_____.5.Thefairisgoingtotakeplaceonthe______ofJanuary.6.Mr.BrownwouldlikeSarahAnnistontoarrange_______andalsotohold_______.WordsandPhrasesWatchthevideoandnotedown‘wordsandphrasesrelatedtousingthetelephone’VocabularyabouttelephoneCardtelephone磁卡电话cointelephone/payphone投币电话Collectcall对方付款电话extention电话分机DDD(domesticdirectdialing)telephone国内直拨电话IDD(Internationaldirectdialing)telephone国际直拨电话Hangon/holdon/holdtheline/justaminute/justamoment请稍等Longdistantcall长途电话mouthpiece送话器Operator总机接线员publictelephone公用电话Receiver听筒telephonemessage电话留言Answerphone/answeringmachine留言机Badline线路不好Calledparty接电话者caller拨电话者Engaged/busy/inuse忙线localcall市内电话，本地电话Relatedwords:Doyouknowthefollowingwords?Homephone;PrivatephonebusinessphoneofficephoneCarphoneVideophoneLocalcallPayphonePublicphoneWirelessphoneMobilephoneReceptionistIDD=internationaldirectdialingDDD=domesticdirectdialingLong-distancecallVideo:Usingthetelephone“Doyouknowhowtohandleaphoneconversationwell?HowtomakeanIDD?WhenyoumakeaninternationalcallFirstyoudialthe________________(internationalaccesscode).Thenyoudialthe________________(countrycode).Nextyoudialthe________________(areacode/citycode).Lastyoudialthe_________________(telephonenumber).J3/2Task7.Thefollowingisashorttelephonedialogue.Trytotranslatetheunderlinedsentencebyyourself,thenlistentothedialogueandcheck.A:Goodafternoon,thisisLizhongCompany.HowcanIhelpyou?B:Goodafternoon.(1)请接568分机。A:(2)请稍等。C:Hello,Mr.Li’soffice.B:Hello,(3)我找李先生。C:(4)请问你是谁？B:DavidSmithfromNMV.C:Justoneminute,please.Onthephone:Sentences1.Whoisthis,please?2.Thisis......speaking.3.I'llphonebacklater.4.I'vegotthewrongnumber.5.Pleaseleaveamessageafterthebeep.6.CanItakeamessage?7.CanIspeakto...,please?8.I'llringyouatabout...9.Thankyouforringing.10.Imustringoffnow.11.Ican'tgetthrough.12.Theline'sbusy.13.Thereisnoreply.14.Thisisabadconnection.LanguageFocusListentothebeginningofthistelephoneconversationandhighlighttheusefulexpressions.(C/P32/00’)J1ThebeginningofaphonecallandAskingforsomeoneLanguageFocusGoodmorningafternoon/evening,***.HowmayIhelpyou?HowcanIhelpyou?***here.Who’scalling/speaking,please?CouldIspeaktoJohnMartin,please?I’dliketospeaktoJohnMartin,please.CouldyouputmethroughtoJohnMartin,please?Wouldyoupleaseputmethroughtoextension405?UsefulexpressionListentothemodelconversationandfillintheblanks.(C/P37/1’45’’)Judylao:Hello!Judylaospeaking.SpencerOffice.HowcanIhelpyou?DunkawtWang:Hello1ThisisDunkawtWangfromInternationalSoftware.I’mcallingto_____onThursdayafternoon.Judy:Mr.Wang.I’msorry.Couldyourepeatyourfirstnameplease?DunkawtWang:yes.Dunkawt,D-U-N-K-A-W-T.Judy:ok.Letmecheckmydiary…yes,Thursdayafternoon.DunkawtWang:_________onThursdayafternoon,threeo’clock,todiscusstheorderIplacedwithyourcompany.I’msorry._________.SomethinghashappenedandI’vegottoflyNewYork.Canwemeetsomeothertime,perhaps？Judy:justaminute,letmecheckmyappointments…well,I’mbusyalltheweekexceptWednesday._______________?DunkawtWang:yes,that’sagoodtime.ThenseeyouonWednesday,10a.m.Judy:seeyouthen.“ThepersonwantedisnotavailableUsefulsentences:I’mafraidMissLiisnotavailableatthemoment.CanItakeamessage?I’mafraidMr.Zhangisn’tintoday.CanIgivehimamessage?I’mafraidMr.Smithisawayonbusiness.I’lltellhimyoucalled.I’msorry.He’sinameetingatthemoment.I’llaskhimtocallyouassoonaspossible.I’mafraidshe’sonanotherline.Video2:it’ssohardtoconnectyouWhatdifficultiesareyoulikelytomeetwhenyoumakeaphonecall?Thinkaboutitthenwritethemdown.LanguageFocusOnemoment,please.I’llseeifMr.Jonesisavailable.Holdtheline,please.I’mconnectingyounow.Canyouholdonamoment?Hangonforaminute,please.I’llputyouthrough.PuttingsomeoneonholdWatchingamodel（pod-1’8’’）LanguageFocusListen:(c/p42-7’28’’)Ilookforwardtomeetingyousoon.Thankyouverymuchforcalling/phoning.RingingoffandtheendingofatelephoneWordTipsinterruptingpretendclearlydistractionsargueschedulepolitedocumentslengthymisunderstoodhearadvanceKnowthepurposeofyourcallin____________.Makesureyouhaveallthe____________you’llneedbeforeyoudial.____________aspecifictimeforcalls.Getridofall____________,turnofftheradio,televisions,etc.Listencarefullyandconformthatyouunderstoodeachpoint.Don’t____________youhaveunderstoodwhenyouhaven’t.Letothersspeakandtrytoavoid____________.Speakslowlyand____________,trytoavoidspeakingwithastrongaccent.Don’t____________!Wheneverpossible,usetheoptionalchoicemethod.(Askwhichisbetter,MondayorTuesday?)Makesureyousound____________andagreeable.Makesureyourcallisbrief.Trytoavoid____________calls.Don’ttrytobefunny-youmaybe____________.Smilewhileyouaretalking.Yourlistenercan“____________”yoursmile.advancedocumentsScheduledistractionspretendinterruptingclearlyarguepolitelengthymisunderstoodhearLet’srelaxalittlebit…InterprettheEnglishhumorstoryintoChineseandanswerthequestions.Answerthequestionsbeloworally.①Whatdoestheteacherteach?　　②Withwhatdostudentscallherathome?③Whowasintheteacher'shousewhenshewasonthephone?④Wasitalongtalk?⑤Whydidtherepairmanthinkshewasaspy?Notes:　　　(1)backslashn.回车　　(2)greaterthan大于号.ATalkonthePhoneIteachcomputercourses,andmystudentsoftencallmeathomewithquestions.OnemorningIwasonthephone,explainingincomputerlanguagethesolutiontoaproblem,whilearepairmanwasfixingmyrefrigerator.Afteranendlessstreamof"Ccolon,back-slash,greaterthan,cd,backslash,DOS,0colon"andsoon,Ihungupandfoundtherepairmanstaringatme."Lady,"heasked,areyouaspy?"ClassTask(N/p25/3)TakingaMessageListentotheconversationandcompletethefollowingnotesusingafewwords.Mr.Bushiscallingfrom_________.Mr.BushwanttospeaktoMrs.Crystal,butsheisnotinbecauseof_____.Mr.Crystalwon’tbebackintheofficetill____.Mr.BushwillarriveinNewYorkquitelate___1a.m.atlocaltime.Mr.BushasksMrs.Crystaltoinformthe_____ofhisarrival.Mr.BushasksMrs.Crystaltoconfirmthisarrangementby_____.WatchingTelephoneEtiquetteforBusinessReceptionistThepersonansweringthetelephoneforabusinessshouldbeginwith"Goodmorning,"thenstatethecompanynameandtheirownnameinastrongandconfidentvoice.Createagoodimpressionofabusinesswiththetelephoneetiquettetipsinthisvideoontelephonetechnologyfromacallcentersupervisor.ClassTask(N/P25/4)LeavingAnsweringMachineMessagesYouwillhearfiverecordings.Eachspeakerisleavingamessageonanansweringmachine.Foreachrecording,decidewhatthemainreasonisforthephonecall.writeoneletterA---Hnexttothenumberoftherecording.Donotuseanylettermorethanonce.1.____2.____3.____4.____5.____AanexplanationofaproblemBanenquiryaboutsomethingCareminderofsomekindofworkDanexplanationofaprocedureEacomplimentFaconsenttoaplanGanapologyHaninstructionTask2:Video1:LeavingaMessageHowdoyouleaveamessagewhenthepersonyouwanttospeaktoisnotavailable?In-classactivity:CasestudyReadthefollowingcase,whichisoneofthoseanativeEnglishspeakerstayinginChinaonceexperiencedinmakingaphonecall.Whatdoyouthinkofit?Shareyourviewswithyourgroupmember.(N/P37)“oneday,whenIwasansweringaphonecall,Iheardaloudmalevoiceontheotherendshouting,’wei?wei?’sincethepeoplewhousuallycallmenormallysay,“Hello?”Iknewthatthiscallerhaddialedawrongnumber.Iwashesitantinrespondingtothevoice,causingthecallertobellowlouderandstronger.’duibuqidacuole.’(Iamafraidyouhavedialedthewrongnumber.)Ifinallyventuredtosay,hopinghewouldhangup.Soon,hewasaskingmewhoIwas,myphonenumber,countryoforigin,occupationandmonthlysalary.Icouldn’tbelievehewasaskingsomanypersonalquestions.Evenworse,Ikeptonansweringeachquestion.ImusthavethoughtthatifIansweredjustonemorequestion,hewouldstopasking.ButIthinkthatwitheachresponse,hiscuriositywasfurtheraroused.‘dacuole!’(wrongnumber)finallyIshoutedbackandhunguponhim.ThesecondperiodIn-class:QuestionsHaveyouevercalledforpizzadelivery?Haveyouevercalledabusiness(airlines,ELI,autorepair,insurance,bank,etc.)forinformation?Haveyoueverhadaproblemwithyourphonebill?Whatdidyoudo?Haveyoueverdialedthewrongnumber?Whathappened?Howdidyoufeel?(frustrated,embarrassed,relaxed,etc.)Haveyoueverleftavoicemailoramessageonanansweringmachine?Whatisgoodtelephoneetiquette?Whatisconsideredrudeinyourculture?Doyouhaveacellphone?Howmanypeopleinyourfamilyhaveacellphone?Whatcellphonecompanydoyouuse?Howdidyoudecidetousethiscompany?Areyouhappywiththiscompany?Abouthowmanytextmessagesdoyousendinaday?Whopaysforyourcellphone?Whoistheyoungestpersonyouknowwhohasacellphone?Whatkindoffeaturesdoesyourcellphoneshave?Howlonghaveyouhadacellphone?Whataresomeoftheadvantagesanddisadvantagesofmobilephones?Couldyoulivewithoutyourmobilephone?Howmuchdoyouspendamonthonyourcellphone?Whendidyoufirstgetacellphone?Haveyourparentseverbeenangrywithyoubecauseofyourphoneuse?Atwhatagedokidsnowgetcellphones?Doyouknowhowtouseallthefunctionsonyourphone?Haveyouevertriedgettingadatewithyourphone?Doesiteverbotheryouwhenpeopleusetheircellphones?Areyouworriedaboutradiationfromyoucellphone?Whodoyoucallmostoften?Howmanycellphoneshaveyoudestroyed?Areyouallowedtohaveyourmobiletelephoneswitchedoninclass?Isitillegaltospeakonyourcellphonewhileyouaredrivinginyourcountry?Hasyourcellphoneeverbrokendown?Whatdidyoudowhenyourcellphonelastmalfunctioned?Hasyourphoneeverbeenstolen?Whatageyouthinkchildrenshouldbeallowedtohaveamobilephone?Howimportantaretelephonesinourlife?Aphotoshowsamanistalkingonamobilephone.Aglobalsurveyhasfoundthatmostpeoplecan‘tlivewithouttheirmobiles,neverleavehomewithoutthemand,ifgivenachoice,wouldratherlosetheirwallet.ListentoapassageListento：PeoplewouldratherlosewalletthancellphoneVocabulary:Ubiquitous[ju:5bikwites]adj.到处存在的,(同时)普遍存在的:existingorbeingeverywhere,esp.atthesametime;omnipresent（无所不在的）all-in-one：一体化，多功能savvy：practicalunderstanding;shrewdnessorintelligence;commonsense（在某一方面很在行）Assignmentforthisunit1.Readtorecitethenewwordsandphrases2.Role-PlayMakeadialoguewithyourpartner.Usingthegivensituationsunderthedialogue.StudentA:YouareasalespersonforRedInc.youaretelephoningaclientwhoyouthinkmightbeinterestedinbuyingyournewlineofofficesupplies.Discussthefollowinginformationwithyourpartner.Thenewlineofofficesupplies:copy-paper,pens,stationary,mouse-padsandwhiteboardsSaleshistory:thecustomerhasn’torderedanynewproductsduringtheyearSpecialdiscount:15%offordersplacedbeforenextMondayPromotion:anyordersplacedbeforeMondaywillalsohavetheircompanylogoprintedontheproductsatnoextracharge.StudentBYouworkinanofficeandreceiveatelephonecallfromyourlocalofficesupplier.Asithappens,youneedsomenewofficesuppliessoyouaredefinitelyinterestedinwhatthesalespersonhastooffer.Talkaboutthefollowing:Newpens,stationaryandwhiteboardsSpecialoffersPlaceanorderimmediatelyfor200packagesofcopypaper.Youaresupposedtodemonstrateyourdialogueatthebeginningofthenextclass.3.Pleasephoneaforeigncompanyinyourareaandaskforinformation.4.PhoneyourfriendinEnglish,usingtheexpressionslearnedinclass.Option---Listenandrepeat:TelephoneCallsOption---ListeningAttentiontoMobilePhoneRecycling