外贸对话
amanda 说:hi you there?
巴西客户 说:Hi, how are you?
:i an good, you?good to see you here you seems to be busy amanda 说
everyday because i seldom see you on msn老板娘最喜欢和客户在
MSN 里面聊天了,方便,所以每次都让我们和客户要这个在线的聊天工
具,方便,
巴西客户 说:usually i dont stay conected in msn here in the office amanda 说:why not?it is really convinent, you don't have to be here in china, we can talk to each other, when you say something i a can response
巴西客户 说:yes, i know.
amanda 说:aha, sorry, i misunderstand, you said you don't in office?
巴西客户 说:yes, i am in the office
amanda 说:ok ok
巴西客户 说:o.. did you understand teh issue about the cr code? amanda 说:hmm, actually i heared that there is some new policy coming out from DHL and other couriors, but i am not sure, i will ask tommorrow
can i ask you some questions?
巴西客户 说:does your company have the lisence to export or you use some agent?of course
amanda 说:agentbut i heared that boss is working on the exporting licence
巴西客户 说:good
amanda 说:so can you tell me something about yourself?要多了解
客户
巴西客户 说:of course
amanda 说:thanks pls are you waiting for my question about you? 巴西客户 说:yes
:k ok so tell me your company name pls多了解一下客户amanda 说
的情况,公司啊,地址啊,电话啊,
this is first question
巴西客户 说:。。。。。。
amanda 说:okthanks ok, this must not be the first time you buy from chia问问客户对中国市场了解不,套一下,China
巴西客户 说:yes, we already have some suppliers from china amanda 说:can you tell me which kind of products you regularly buy?are they from tianjin?
巴西客户 说:we work with bath maths, pvc rolls, and shaggy carpets amanda 说:yes, i know you working with shaggy carpets, but i mean which type of shaggy, because you know there are different type of shaggy now
巴西客户 说:yes.. mainly is this kind that i quote you
amanda 说:aha, i remember, these two types are 150D slk and the othe one is spagetti yarn + viscose can i ask you another question? i appreciate it so much
巴西客户 说:yes, sure
:you are such a nice guy!!!!!1和客户套近乎,称赞他 amanda 说
问他搜索的时候喜欢用什么关键词pls tell me some kye words that
you would use when you search on google, i mean for carpets for example if you want to find some suppliers or products there, which kind of words exactly you would use??
巴西客户 说:i think i used tianjin carpet
or tianjin shaggy
amanda 说:this is important for us to expose our company on google more? pls pls anything else?
巴西客户 说: i dont may be i could use chinese rugs chinese carpets
amanda 说:good thans thanks a lot you helped me a lot
how can i thank you enough? are you busy? ok, i will let you work then, i hope i can talk to you soon on msn
巴西客户 说:i am a little busy..sorry
amanda 说:no, no problem, i guess you must be busy
巴西客户 说:isnt almost midnight in china?
amanda 说:well, it is 10:35pm but you know for us this is the way we work, we have to choose sometime which is convinent for
customers"to catch them", hahahha
巴西客户 说:yes.. i understand
说:anyway, i do hope i can work for you and i look forward amanda
to seeing you in tianjin and i can pick you up in airport 巴西客户 说:i think i will arrive in tianjin in the 23th of august amanda 说:pls let me know before you com aha ok i got it how long are you going to stay ?
巴西客户 说: 5 days i think
: ok i see, i look forward to seeing you then tommorrow amanda 说
i will ask about the CR code stuff and let you know, then you can send me saples
samples i will let you work
巴西客户 说: perfect.
amanda 说:super
巴西客户 说: please remeber that i will need you to produce the exactly colours of the samples
amanda 说: ok no problem i will talk to yo lateryou have a nice day!!!!
yoel 巴西客户 说:thanks.. bye
amanda 说:bye!
南非客户
首先介绍一下,这个是南非客户,阿里巴巴询盘里面只说了一句话,要我们的PRICE LIST ,
其实我那天都想放弃了,反正是南非吗,不是南非世界杯足球都是晚上1,2点开赛吗,然
后我就10点,昨天给客户回的EMAIL ,
然后今天收到客户的回复,然后今天下午看他在线,我们就谈了这些 msr 说:
hi hw u?
amanda 说:
fine
are u free to talk to me msrm 说:
yes
amanda 说:
i got your inquriy about our products
msr 说:
which product
amanda 说:
acrylic products
acrylic carpet ,by the way may i ask u some questions 、 msr 说:
yes
amanda 说:
first may i know that are u a trader or importer or distrbter (要了解他是什
么形式的买卖,TYPE OF BUSINESS )
msr 说:
import and distribute amanda 说:
good ,what 's quantities do u need for the first order (问他第一次的订量,
我们才好给报价,知道他的底细)
msr 说:
40 ft hq
amanda 说:
and have u ever import from china (问客户从中国进口产品没有,就是要了解一下他对我们的市场和价格了解不,)
msr说:
yes
amanda 说:
i really appreciated for our first time cooperation and long term cooperation
(恭维他了)
msr7说:
thanks
amanda 说:
i had send the email to u attached our price list
u can choose which one do u perfer ,and tell me
this is our website
。。。。。。。
u can also visit our website msr说:
acrylic tufted
amanda 说:
yes
so tell me your co name pls msr 说:
@@2222222
amanda 说:
ok ,can you tell me which kind of products you regularly buy from china ?
多了解一些对我们有好处的,
msr 说:
house hold
amanda 说:
ok ,i c
msr说:前面是我和客户说的,后面是经理和客户说的,就是老板娘呵呵
which produts are cheapest on websie?客户只认便宜货
物
amanda 说:
are you only deal with acrylic handtufted caroets? msr 说:
yes
amanda 说:
there are three kinds of acrylic material i can tell you and the prices are different
the most expensive one is 100% acrylic
msr 说:
which is cheap
amanda 说:
also another two types cheaper
the cheapest one is what we call it poliester acrylic that matierial is not pure acrylic, it is kind of like acrylic and polyester combination
so which kind of acrylic you bought from China before? msr 说:
yes prices please of the cheap1
amanda 说:
ok
but which kind of acrylic you bought from china before? are they 100%?
msr 说:
1st time buying
amanda 说:
ok, so this is the first time you buy from china? did yu just open your carpet bussiness?
msr说:
no i buy from china before other products
amanda 说:
i c
msr说:
yes just open carpet business
amanda 说:
ok, if you have any question about carpets pls feel free to ask me, i will try my best to help, and our manager is also very professtional in carpet bussiness, he will try to help too
and i hope we can do bussiness together
msr 说:
thanks so send me the quote and stles of the cheaper acrylic
amanda 说:
so did you do any research in your local market? i mean you need to first know which kind of designs and material selling well in your market so that you can import those carpets that cater to the needs of your market, so that you can seel fast
ok, i will send you the quotation soon
msr 说:
i did my research on price so if you give good price can do good business win win
amanda 说:
yes, i know you must do prices resaerch , but i mean did you do reaearch on your local market?
and designs are important, you must know which designs your customers like
msr说:
yes i know designs
amanda 说:
that is good
are you coming to china?
in the near future
i hope we can do bussiness and we can be friends and when you are in China, i can be your guide! msr 说:
thank you my frend yes i do
wens the next fair or exhibition?
amanda 说:
when are you planing to come?
well, next one is canton fair
did you go there before?
msr 说:
yes last year
amanda 说:
aha, good
ok, pls come this year and i look forward to seeing you there
are you ready to place any order soon oryou are going to do that after canton fair?
msr 说:
before
amanda 说:
ok
i will send you quotation soon
and what is the regular time you are available on msn?
i hope i can talk to you whenever i have any question for
you
msr 说:
i dont have msn
amanda 说:
ok, i mean your yahoo messenger
!
msr 说:
yes
amanda 说:
are you going to be here onine everyday? msr 说:
yes
amanda 说:
do you use this yahoo messenger everyday? ok
then we can chat here
and i have another wquestion
msr 说:
yes
amanda 说:
can you send me some designs that you may order so that
i know which kindof designs you like msr 说:
TY.NO.159
amanda 说:
k, hold on
msr说:
TY.NO.155
amanda 说:
ok, i see
i got it
msr说:
TY.NO.160
TY.NO.137
amanda 说:
i will try to find some of the designs similar to the style
that you lie and send to you later msr 说:
TY.NO.142
amanda 说:
i see
msr说:
TY.NO.144
amanda 说:
thank you
msr 说:
138
139
amanda 说:
ok, but do yo have any designs ? i mean your desings
msr 说:
no i like those
amanda 说:
ok
i see
those pictures are only samll part of our designs
i can help you choose some others similar to the ones
you like
just for your to choose
msr说:
yes but u basically know what im interested in so you
can mail me similar lines
amanda 说:
you are right!
that is what i am thinking and what i am doing for my customers
can you do my a favor? and i think this wwould be my last question.
and i will be so appreciate it if you could help me(和客
户套近乎)
南非晴沦客户 说:
yes
amanda 说:
can you tell me which kind of key words you would use when you search on google or alibaba if you want to find carpets suppliers there? this is important for us to know that so we can expose our company more online(问问客
户怎么搜索的我们的产品,,提高我们的产品的曝光
度)
南非晴沦客户 说:
acrylic hand tufted rugs
amanda 说:
and any others
tks very much 谈到这里我把客户放下了,老板娘说
我,应该给自己台阶下,还要寒暄一下,虽然客户不
会理财也要谢谢人家于是下面那句
thank you for your help and i will let you work, i guess
you must be busy now, i will send you email with the
cheapest acrylic prices, talk to you later and you have
anice day!!!
bye总之多为客户着想,把客户当朋友一样看待,其实这个客户还是蛮有诚意的,哈哈
分享一下老板娘和客户谈判的语言
一个从阿里巴巴买家里面开发的客户上午我用我朋友的ALIBABA 账号,发了一
个上午的开发信,
里面加我,我一想可能是老外然后就有以下的对话超级的长,下午有个人在MSN
之前是我说的后来是老板娘和客户谈判的,学习中厉害的
amanda 说:
hi may i know who are u ,glad to see u here 。
Durrani 说:Hello amanda
amanda 说yes what can i do for u ,where are u from ,
Durrani 说:I just saw your email, my name is shahid amanda :oh where are u from ,
Durrani 说:I'm from canada
amanda :ok which product do u need ?this is our website . Durrani 说:Do u make polypropelyne woven rugs
Sorry I'm on the road now, I can't check ur website amanda ok it doesn't matter
Durrani 说:So do u make woven rugs
amanda we had polyester ,acrylic and wool rugs
Durrani 说:What about tufted
amanda how about the material
:Nylon, polypropylene Durrani 说
amanda we do acrylic and wool carpet sorry ,we can't do this material
Durrani 说:Ok, I will check your website when I get home and I'll contact you if I have questions
u have any question ,pls contact me at anytime amanda yes ,tks i f
Durrani 说:
Acrylic sounds good Thanks
amanda 说:hehe ,tks
Durrani 说:I appreciate that, where are you located
amanda 说:tianjin china
Durrani 说:Would you be able to refer me to any manufacturers that use polypropelene
amanda 说:have you ever imported from China before?
Durrani 说:No and I'm opening a new showroom in toronto and need product
amanda 说:and i guess the carpets you need are machine-made Durrani 说:Yes
amanda 说:well, what we make are hand-made
Durrani 说:Oh really
说:yapreally amanda
Durrani 说:Oh ok, sorry then
说:it is okso you intersted only i machine-made amanda
carpets?what about your quantity?i do hope i can help you in whatever i can
Durrani 说:That's very nice of you amanda
说:it is my plasureif what you want is only machine-made amanda
carpets, i will try to help you to get some information from our local factory but i need to know more about you so that i can help anyway, it was nice talking to you
Durrani 说:Yah that would be great, I'm currently in pakistan and would like to come and visit factories there
amanda 说:we are welcoming your visit
canada shaid Durrani 说:Yes it was my pleasure
amanda 说:and when will u come here
canada shaid Durrani 说:Ok great, please let me if u can send me any contacts, thanks again
amanda 说:ok ,no problem
canada shaid Durrani 说:As soon as I have a few factories to visit I will come, I'm also looking for hardwood flooring and laminate
flooring factories
amanda 说:ok ,later i will send you email to your adress attached our introduction and contacts
canada shaid Durrani 说:Ok thank you
说:did you find any good factories i alibaba? amanda
canada shaid Durrani 说:Well I will keep trying, I know when you live somewhere you know which companies are good, if you can refer me that would be great
说:ok, so first tell me what products you need? nylon and amanda
polyproplne machine-made carpets, laminate? that is all? canada shaid Durrani 说:Polypropylene machine made rugs and
tufted broadloom carpets. And hard wood/laminate flooring. And ceramic tiles.Complete flooring
amanda 说:ok ,i c
canada shaid Durrani 说:Thank you amanda, your great
amanda 说:do u need hand made rugs
canada shaid Durrani 说:Yes if the price is right
amanda 说:ok ,we really appreciate with your long term cooperation in the future
canada shaid Durrani 说:Yes, same
amanda 说:well actually i can tell you that Tianjin is famous for handmade acrylic and woolen carpets, and now a new type of
carpets also popular which is polyester carpets, also handmade. For the machinemade one, i think i can help you ask
:Ok great So do u make hand made shag carpet canada shaid Durrani 说
amanda 说:yes ,we are manufacturer of shaggy carpet
yes! that is exactly what we make
canada shaid Durrani 说:So how much for shaggy Lol
amanda 说:it depends
canada shaid Durrani 说:Explain pls
说:ok, normally most of the shaggy carpets we are making amanda
now are 100% polyester, except one kind which is acrylic. For polyester, we have also many type such as viscos, malai dori, flag yarn, ect...many many different yarn. but viscos and malai dori are most popular,
canada shaid Durrani 说:
Vicos and malai are probably cheapest
amanda 说:the prices arranges from 10 to 13 USD normally, depending on the densty, i mean weight
well, not really
canada shaid Durrani 说:Do u know why they are the most popular And is that price per square meter
amanda 说:becuase one of the visco one we call it 150D silk, the carpets made from this material look like fur, it is really nice,
but for malai dori, personally i don't like too much, haha and this 150D catpers are very populare for interatianl market
: canada shaid Durrani 说
Yah fur look sells alot
amanda 说:and this yarn is short for a long time since the beginning of this yaeryes
canada shaid Durrani 说:So not available anymore?
amanda 说:
no, it is available, i mean the demand is big, and when you place order, it will take longer time than beofer to get the order, maybe 10 days longer
canada shaid Durrani 说:
So what about price
amanda 说:
i think it is very important for you to first do some reserch in your local market so that you know more about what your customer like, and for me i can help you a lot with the products in china, especailly for our carpets,we can give you good quality and price, i want to be friends with you and i hope we can do bussiness together
canada shaid Durrani 说:
That's is great, I need a friend in china
amanda 说:the price for this yarn raised a little after spring festial. actually most of yarn prices raised after spring festival because in China there was an labour cresis
i would like to be your friend
:Great canada shaid Durrani 说
amanda 说:and one thing i need to warn you that is Chinese currency is going to be appreciated
that meaning the price will be higer
and now the currency has started to change days ago you need to be carful to choose which country to import from
canada shaid Durrani 说:But we will deal in us dollars right amanda 说:yes, we do but when the Chinese curreency apprecaited, the same RMB price will be eaqual to more US dollars right? canada shaid Durrani 说:So that price 10 to 13 is per sq meter amanda说:yes
canada shaid Durrani 说:Right
amanda 说:that is only a warn for you, i hope you can know more befoer you start
canada shaid Durrani 说:Yah true
amanda 说:if you have any question, don't hesitate to ask canada shaid Durrani 说:Ok thanks, please also let me know if you
know of any machine mad factories as well
amanda 说:ok, i will ask
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