商务英语情景对话

商务英语情景对话 Listening Task 2 John Foster: How do you do? I’m John Foster from Smart Software Corporation. Grace King: Nice to meet you, Mr. Foster. I’m Grace King from the Network Department, and I am the assistant to the manager. Here is my card. John Foster: Nice to meet you, Ms. King. The reason I came here is to see if there is possibility that we enter into business relationships with your company. Grace King: I see. Do you also provide after-sales technical service? That’s the part we are mostly concerned. John Foster: Up to now the focus of our business is to develop and sell computer software. The after-sales technical service is our next plan. Grace King: What a pity! We attach great importance to that part. I’m expecting the development of your after-sales technical service and looking forward to our cooperation then. John Foster: That’s also our expectation. Thank you for meeting me, Ms. King. Grace King: You are welcome. Task 3 Jerry: Good morning. I’m Jerry Smith from Tiger Textile Company. Laura: Welcome, Mr. Smith. I’m Laura, assistant to the general manager. We have talked over the phone. Jerry: Sure. Today I bring with me brochures and catalogs of our products. I hope they will help you better understand our company and products. Laura: Thank you. That would be very helpful. Wow! Wonderful! I like the design of your silk products. The patterns and the colors are really impressive! Jerry: We have the best design team, and our techniques are leading the field. Laura: That’s terrific. What about the quality of your products? Jerry: You can be entirely assured of that. We have been in the business for over 50 years. High quality is one of the most important factors that have secured our leading position on the market. Laura: It seems that everything is perfect. I’d like you to meet with our general manager and talk about the details of cooperation. Jerry: That would be the best arrangement. Thank you so much. Laura: You are welcome. Task 4 Mr. Jeffery: Nice to meet you, Ms. Sun. I’m John Jeffery from Swift Automobile. Sun Yan: Welcome to our company. I’m Sun Yan, manager of the sales department. I have read the report by my assistant and clerks and learned a lot about you and your company.They speak highly of your products as well as your company. Mr. Jeffery: Thank you for saying so. In fact, if you decide to establish business relations with us, you will never be disappointed. Sun Yan: I hope so. And will you provide favorable conditions such as considerable discount if we establish a business relationship? Mr. Jeffery: That’s for sure. We always give the best discount to our old clients. And we also have other favorable conditions to our loyal customers regarding payment and delivery. And our after-sales service is also very attractive. Sun Yan: Good. I can foresee the bright future of our cooperation. Mr. Jeffery: Me too. Task 5 Script Martin Blade: Hello. Allow me to introduce myself. My name is Martin Blade. I’m a representative of New Star Co. which produces toys. Sam Brown: Nice to meet you. Martin Blade: Nice to meet you, too. My company has assigned me to negotiate business with you. Here’s my card. Sam Brown: Thanks. Would you like to have a look at our showroom now, Mr. Blade? Martin Blade: I’d love to. Sam Brown: This way, please. Martin Blade: Your products are of such a great variety. It would take hours if I really look at everything. Sam Brown: You may be especially interested in some of the items. Martin Blade: I think I’ve already seen some items we’d like to order. But I’d still like to study them a bit further. Sam Brown: OK. By the way, we have also prepared these brochures for your reference. When do you think we can work out a deal? Martin Blade: I’ll probably be able to let you know tomorrow. Sam Brown: All right. I’ll be expecting you tomorrow morning. Task 2 Mary: Hello, this is Mary talking. Could I speak to your source manager, Frank? Frank: This is Frank. Can I help you? Mary: Hello, Frank, we met in the exhibition in Berlin last month. Frank: Oh, I remember. You are the manager assistant of Cooper Company, right? Mary: Yes. Frank: What can I do for you? Mary: I have learned that you are one of YAC’s suppliers. YAC is trying to establish a business relationship with us. So I want to know what your experience is like with it. Frank: Oh, it is a new but big company. Generally speaking, it is a pleasant experience to cooperate with it. Mary: Great. What about the quality of its goods? Frank: Pretty good. Our clients in North America speak quite well of it. Mary: And the delivery? Frank: To the best of my knowledge, most of our goods ordered are delivered as scheduled. It’s much better than our previous supplier. Mary: It seems like a good partner. Thank you for your time. Frank: My pleasure. Task 3 Mike: Good morning, Mary. How is the investigation going? Mary: In progress. So far I have contacted six companies which have business with YAC. Mike: What are their comments on it? Mary: Most of them are positively impressed by YAC and find it a good supplier. The goods are of high quality and delivery schedule is well kept. And it gives quick responses to customer’s request. Mike: Sounds good. It seems like a good potential partner. But wait, you just said “most”. Are there any negative comments? Mary: Yes. One of its customers is complaining about short weight of delivery and is going to lodge a claim against YAC. Mike: Well done, Mary. Could you have a report prepared about all your findings regarding the YAC by the end of this month? Mary: It is challenging, but I will try my best. Task 4 Mike: Good afternoon, Mary. I have read your report. It is quite impressive and informative. Mary: Thank you very much. Mike: But I have some questions to clarify. First, where do you get the financial status? Mary: The financial status and market share was stated in the company’s homepage and verified by bank’s credit report. Mike: By which bank was the credit report issued? Mary: It is BEA, the same bank which issued ours. Mike: Good. And I remember you said that one of its customers was intending to lodge a claim against it. I would like to know whether YAC has been sued. I can’t see that in your report. Mary: I had not thought of that. Well, I will look into it and revise the report as soon as possible. Mike: Thank you. It is a nice report, and it can be better if you consult Alice for the standard report coverage and organization. Task 5 Mary: Good morning, Alice. Here is the business background report of YAC I prepared. Mike said you can help me with the standard coverage and organization. Alice: Oh, let me have a look. It looks nice. We have basic information of the company here. Well, we usually put the comments from the clients under the title of Company Reputation. Mary: Oh, I see. Alice: Well, let’s go on. It is imperative to have the credit in the report. I haven’t found any records of judgments or liens outstanding. Nobody wants to cooperate with a company which is often sued. Have you done the research? Mary: Not yet. It makes sense. Anything else? Alice: Basic information, reputation, credit report... Oh yes, the assets of the company and its principals. If possible, put them into the report. Mary: Thank you for mentioning it, but what do they usually include? Alice: Real estate, vehicles, or other property that costs a lot. Mary: Thank you. It helps a lot. Alice: You are welcome. Task 1 Miss Chen: Good morning, sir. Can I help you? Mr. Addison: Good morning. I’d like to know something about your latest blouses. Oh, by the way, I’m Tom Addison from Rocky Mountain Import & Export Co. Here’s my card. Miss Chen: Glad to meet you, Mr. Addison. This is my card. I’m Chen Hong, sales manager of Pioneer Garment Factory. Have a seat, please! Mr. Addison: Thank you. Miss Chen: I think you might be interested in the embroidered ones which are the newest models. Here are the samples. In fact, it sells well in Canada. Mr. Addison: Yes, they look really nice and fashionable. Miss Chen: I’m quite sure they’ll find a ready market in your country. Mr. Addison: I hope so. But I need to study them further. Could you give me your catalog and price list? Miss Chen: Of course. Here you are. Mr. Addison: I’ll contact you later. Thank you! Miss Chen: My pleasure! I’m looking forward to your further enquiry. Bye! Mr. Addison: Bye! Task 3 Yang: Hello, Mr. Clark. Welcome to our company! Mr. Clark: Thanks. It’s my great honor to be here. Shall we discuss your offer sent to me two days ago right now? Yang: Sure. I appreciate your straightforwardness. Mr. Clark: The refrigerator T-2009 is still expensive compared with the similar products from other suppliers. Your price is about 4% higher. Yang: Really? But the T-2009 has taken advantage of the latest technology. I’m quite sure it’s the most energy-efficient and the least noisy one. It is the newest model for the coming season. Mr. Clark: Of course, it’s new. So we risk buying 500 pieces for trial sale, but your price will leave little profit for me. Yang: I assure you there will be a great demand in your market, and if you can order more than 1,500 pieces, we’ll give you a 1.5% discount. Mr. Clark: Only 1.5%? I’m afraid I’ll choose other suppliers. Task 4 Anna: Karl & King Electrical Appliance Co. Can I help you? Jack: This is Jack Smith, Purchasing Manager of Universal Electrical Appliance Import & Export Co. I’ve just browsed your company’s online quotation and I’m interested in your electrical hairdryer. Anna: Great! Which model? Jack: HD-1500B. Please quote us your lowest price on CIF Vancouver basis. Anna: The price is $60 per set. But it depends on the quantity and the time of shipment. Jack: We would like to have 200 sets in red and blue respectively before July 30th. So could you give me a discount of 5%? Anna: Frankly speaking, your order is not large enough. But if you order our other products, we’ll consider giving you a special discount. Jack: Good. We also intend to place an order for 500 sets of hair straightener JO-074. Anna: Our quotation for that model is $30. As you’ve ordered both hair straighteners and hairdryers, we can give you a special discount of 2.5% altogether. Jack: Only 2.5%? But we expect more. How about 4%? Anna: The two models you want are the latest models and their quality is the best among similar products on the market. So we can give you 3% at most. Jack: OK, done! Task 5 Mr. Zhu: Lianxing Corporation. What can I do for you? Mrs. Rice: Hello, this is Ellen Rice. I sent you an enquiry for a price list of your washing machines a week ago. Mr. Zhu: I remember that. I quoted you our latest price list two days ago. So, which model do you have interest in? Mrs. Rice: I’m impressed with WSB and WST and planning to place an order of 500 sets for each model. Can you give us a special discount, say, 3%? Mr. Zhu: 3% is too high. But it depends on shipment time and the way of payment. Mrs. Rice: We prefer the washing machines will arrive in New York before July 30th. As to the payment, we can give 30% by T/T in advance and the rest will be paid by irrevocable L/C at sight. Mr. Zhu: In that case, we can give at most 2% discount. We do this only to show we will continue to do business with you in the future. Mrs. Rice: 2% is OK. I’ll send you an order later by fax. Task 2 Fred: Hello, could I speak to William? William: Speaking! Fred: This is Fred, the assistant to our manager Emma. William: Hi, Fred. Have you received our order? Fred: Yes, we’ve finished drafting the contract and sent it to you by email. I’m phoning just to tell that. William: Great! I really appreciate your efficiency. I’ll check it in a minute. Fred: Although we’ve tried our best to draft the contract according to our agreement in the previous letters, we strongly recommend you go over the terms to make sure that no mistakes are made. William: Thank you. I’ll do it to ensure we’ll carry out the contract smoothly. Fred: By the way, when do you think we can sign the contract? William: Next Wednesday will be OK if the contract has no vague terms or mistakes. Fred: Good. I’m waiting for your reply. Bye! William: Bye! Task 3 Miss Zhao: Mr. Reagan, what do you think of the contract I drafted? Mr. Reagan: Well, the contract is well written and covers almost everything. But would you mind if I point out some terms that need to be revised? Miss Zhao: Of course not. What are they? Mr. Reagan: First, it’s about shipment. The contract says that “Shipment should be made between January and March.” I think in our last round of negotiation, we agreed to ship the goods in January, February and March respectively, and each time should have the same quantity. Is that so? Miss Zhao: Yes. It’s a little vague. I’ll correct it. Mr. Reagan: Next, I’d like to talk about arbitration. The contract dictates that arbitration shall take place in China. Is it possible to take place in a third neutral country like Singapore? Miss Zhao: I’m afraid not. It might cause too much trouble and is too costly. Don’t worry about that, Mr. Reagan. All disputes shall be settled friendly through negotiation. What’s more, our company has a good reputation both at home and abroad. Mr. Reagan: OK. Since it rarely happens, I won’t insist on it. I trust you. Task 4 Miss Han: Mr. Green, before signing the contract, let’s check the details again. Mr. Green: OK. Let’s do it now. On the whole it seems perfect. But I think we need to further clarify the clause about packing. The clause doesn’t mention the paper-divider used in packing. Miss Han: Let me see. “Every 24 jars are put in a cardboard box after each jar is wrapped in tissue paper. The boxes are then put in wooden crates…” Mr. Green: I remember we agreed that each jar is wrapped in tissue paper and then should be separated from each other by corrugated paper-dividers when packed in cartons. Miss Han: Yes, that’s right! I’ll add that. Anything else? Mr. Green: Yes, it’s about the inspection clause. It only stipulates that the seller shall have the goods inspected by 15 days before the shipment. Can we add one more sentence that the buyer may have the goods reinspected by American General Administration of Quality Supervision, Inspection and Quarantine? Miss Han: Of course. But it should be noted that you have the goods reinspected right after the goods’ arrival at the destination, namely, the New York Port. Mr. Green: OK, I agree. I have no more questions. Thanks for your friendly cooperation. Miss Han: Same here! The revised contract will be ready for signing this afternoon. Mr. Green: Great! Task 5 Mr. Hill: Mr. Sterling, my secretary has the contract corrected. Here’s the new version. Mr. Sterling: Oh, thank you. Won’t you mind if I have my last check before signing it? Mr. Hill: Of course not. Just check the items one by one. Mr. Sterling: (After a while) This time it’s perfect. Mr. Hill: Great! I’m very glad that we’ve finally reached an agreement after several rounds of negotiation. Mr. Sterling: Same here! I’ve been looking forward to this moment for a long time. Mr. Hill: Here are four originals. Two in English and two in Chinese. Mr. Sterling: Shall we sign them now? Mr. Hill: OK. Task 2 Edison: Edison from Vision Electronics. How can I help you? Louis: Hello, Edison. This is Louis. I’m calling to talk about the payment terms for the boards we are planning to import from your company. Edison: Then what’s your decision? Louis: You know, we prefer D/P, but you insist on T/T. If we both stick to our own decisions, our cooperation would be impossible. Since the amount of this transaction is not very big, we’re thinking about M/T, which is as safe as T/T, but will save us quite some money. Edison: M/T? Won’t it take too much time? Louis: Don’t worry. I will make the payment in advance and have the mail sent by Citibank 15 days before your shipment. Edison: Sounds not bad. Please fax us the notification as soon as you finish the payment so that I can arrange for the shipment. Louis: OK. Thank you very much. Task 3 Victor: Ms. Zhang, we have reached an agreement on the price of your bicycles. Now shall we talk about the terms of payment? Ms. Zhang: Sure. That’s exactly the purpose of my coming here today. What do you think of the way of payment in advance, just the same as last time? Victor: Payment in advance? That’s impossible! We accepted this mode last time just because you insisted that it is your requirement for starting business with new clients. Now that we have had successful cooperation, we are no longer your new client. Don’t you think it is reasonable for you to offer favorable conditions to old clients? Ms. Zhang: Don’t worry, Victor. If you don’t accept that mode, confirmed irrevocable letter of credit is also acceptable. Victor: Does it have to be in this way? You see, opening a letter of credit causes great trouble, and it will also add to our cost. Ms. Zhang: I’m sorry, but it is the most I can do. What’s more, I think it is good protection for both of us. Victor: Well, all right. I accept it 、 Task 4 Victor: Ms. Zhang, we have reached an agreement on the price of your bicycles. Now shall we talk about the terms of payment? Ms. Zhang: Sure. That’s exactly the purpose of my coming here today. What do you think of the way of payment in advance, just the same as last time? Victor: Payment in advance? That’s impossible! We accepted this mode last time just because you insisted that it is your requirement for starting business with new clients. Now that we have had successful cooperation, we are no longer your new client. Don’t you think it is reasonable for you to offer favorable conditions to old clients? Ms. Zhang: Don’t worry, Victor. If you don’t accept that mode, confirmed irrevocable letter of credit is also acceptable. Victor: Does it have to be in this way? You see, opening a letter of credit causes great trouble, and it will also add to our cost. Ms. Zhang: I’m sorry, but it is the most I can do. What’s more, I think it is good protection for both of us. Victor: Well, all right. I accept it Anna: This is Anna calling from Unicom, China. May I speak to Frank? Frank: Hello, Anna. This is Frank speaking. What can I do for you? Anna: I’m calling to require amendment to the L/ C No. 665. Frank: What’s the matter with it? Anna: After going over the L/C clauses, we have found some discrepancies between your L/C stipulations and the terms of our sales contract. So we request you to amend the L/C accordingly so that we can execute our contract smoothly. Frank: Would you please give me more details? Anna: Sure. First of all, the drawee of the draft should be “Millen Bank”, not “Millen Corp.”; secondly, the port of destination should be changed from “Boston” to “New York”. Frank: I have been clear about the discrepancies. I feel so sorry and will submit an application form to the issuing bank asking for amendment in accordance with your request. Anna: Thanks for your cooperation Task 5 Ellen: Hello, Andy, I’d like to talk to you about the L/C No. 1298. Andy: I think you have received it and we did get your confirmation. Any problem with it? Ellen: Nothing wrong with it. It’s us. I’m sorry to tell you that we are unable to get the goods you ordered ready by the end of this month. Andy: That’s just too bad! If you cannot have the goods sent by the end of this month, we will miss the best sales time. You know, air conditioners are seasonal. Ellen: I’m so sorry. That’s just come up really unexpectedly. And we will try our best to get the shipment ready as early as possible. In fact, it is expected that the consignment will be ready for shipment in the early next month. Andy: You have to make sure that it cannot be later than that. Ellen: That’s for sure. I believe you will extend the shipment date of your L/C to July 10 and validity to July 30 to enable us to effect the shipment in question, will you? Andy: OK. I will make arrangement for it. We have been cooperating well for quite a long time. For our long-term cooperation, I do hope this won’t happen again. Ellen: I can assure you that. Thank you very much. Task 1 Lisa: Hello, Sales Department. May I help you? Dave: Oh, yes. This is Dave from Q&A. May I speak to Mr. Blare, the sales manager? Lisa: Sorry. Mr. Blare is in a meeting. May I take a message? Dave: Sure. We have just inspected the order TW258, LCD screens and have identified some problems with them. Lisa: Sorry to hear that. What are the problems? Dave: We found some broken screens and scratches on the plastic part. Lisa: Oh, I see. I will let Mr. Blare know as soon as he comes back. Dave: Good. If Mr. Blare needs further information, please feel free to call me. Lisa: Sure, thank you. Task 2 Lisa: Good afternoon, Mr. Blare. Simon Blare: Good afternoon, Lisa. You look nice in that blue dress. Lisa: Thank you. But things are not going quite well. Simon Blare: What’s up? Lisa: I have received a call from Q&A and they have found some problems with our order TW258. Simon Blare: God. Order TW258 again! Third complaint in one month! What’s wrong with it? Lisa: They have identified some broken screens and scratches. Simon Blare: Have they figured out what resulted in them? Lisa: I’m not sure. But Dave from Q&A said you could call him if you need more information. Simon Blare: OK. I will call him right now. Thank you. Lisa: You are welcome. Task 4 Linda: SK Screens. May I help you? Simon Blare: Hello. May I speak to your manager, Ms. Green? Linda: Sorry, she has been on holiday since last week and will be back next Monday. May I take a message? Simon Blare: I’m calling to tell you that we have some problems with your LCD, TW258. Linda: What happened? Simon Blare: Some of the screens are heavily broken due to loose packing and some of them are found with scratches on the plastic part. It is the third time in one month that you have supplied us with products of obvious defects. Linda: Sorry to hear that. I will have Ms. Green call you back next Monday to work out a solution. Simon Blare: Thank you, bye. Task 5 Ms. Green: Hello, Mr. Blare. I have been informed of the screens with problems. Sorry for the trouble caused to you. What’s wrong? Simon Blare: It’s more than trouble. It costs too. It is the third time within one month that your products are found with problems. This time 48 screens are broken and 12 screens have obvious scratches. Considering the number of defective screens, we reserve the right to claim if we can’t get the compensation within one week. Ms. Green: That’s impossible. All the goods had gone through rigid inspection before packing and the carrier had them in good condition. So they must be damaged in the course of transit. Simon Blare: Are you trying to reject the claim? Ms. Green: Sorry to have impressed you that way. But we think it is sensible to refer the claim to the carrier or insurance company. Simon Blare: But I have the pictures showing that the goods are not properly packed. Ms. Green: I also have the evidence that I shall not be liable for the damage. Simon Blare: Perhaps we could submit the case to arbitration.