8D报告-英文

8D报告-英文8D::ProblemSolvingWorksheetPagePAGE1ofNUMPAGES6TrackingNumber:CustomerNumber:ResponseDueDate:8-Disaqualitymanagementtoolandisavehicleforacross-functionalteamtoarticulatethoughtsandprovidesscientificdeterminationtodetailsofproblemsandprovidesolutions.Organizationscanbenefitfromthe8-Dapproachbyapplyingittoallareasinthecompany.The8-Dprovidesexcellentguidelinesallowingustogettotherootofaproblemandwaystocheckthatthesolutionactuallyworks.Ratherthanhealingthesymptom,theillnessiscured,thus,thesameproblemisunlikelytorecur.Step012345678ActionThePlanningStageEstablishingtheTeamProblemDefinition/Statement&DescriptionDevelopingInterimContainmentActionIdentifying&VerifyingRootCauseIdentifyingPermanentCorrectiveActions(PCA)Implementing&ValidatingPCAPreventingRecurrenceRecognizingTeamEfforts0ThePlanningStage:The8-Dmethodofproblemsolvingisappropriatein"causeunknown"situationsandisnottherighttoolifconcernscentersolelyondecision-makingorproblemprevention.8-Disespeciallyusefulasitresultsinnotjustaproblem-solvingprocess,butalsoastandardandareportingformat.Doesthisproblemwarrant/requirean8D?Ifsocommentwhyandproceed.IsanEmergencyResponseActionNeeded?(IfneededdocumentactionsinActionItemTable)1EstablishingtheTeam:Establishasmallgroupofpeoplewiththeprocess/productknowledge,allocatedtime,authorityandskillintherequiredtechnicaldisciplinestosolvetheproblemandimplementcorrectiveactions.TeamGoals:TeamObjectives:DepartmentNameSkillsResponsibility2AProblemDefinitionProvidesthestartingpointforsolvingtheproblemornonconformanceissue.Needtohave“correct”problemdescriptiontoidentifycauses.Needtousetermsthatareunderstoodbyall.Sketch/PhotoofProblemPartNumber(s):Customer(s):Listallofthedataanddocumentsthatmighthelpyoutodefinetheproblemmoreexactly?ActionPlantocollectadditionalinformation:PrepareProcessFlowDiagramforproblemuseaseparatesheetifneeded2BISISNOTWhoWhoisaffectedbytheproblem?Whofirstobservedtheproblem?Towhomwastheproblemreported?Whoisnotaffectedbytheproblem?Whodidnotfindtheproblem?WhatWhattypeofproblemisit?Whathastheproblem(partid,lot#s,etc)?Whatishappeningwiththeprocess&withcontainment?Dowehavephysicalevidenceoftheproblem?Whatdoesnothavetheproblem?Whatcouldbehappeningbutisnot?Whatcouldbetheproblembutisnot?WhyWhyisthisaproblem(degradedperformance)?Istheprocessstable?Whyisitnotaproblem?WhereWherewastheproblemobserved?Wheredoestheproblemoccur?Wherecouldtheproblembelocatedbutisnot?Whereelsecouldtheproblembelocatedbutisnot?WhenWhenwastheproblemfirstnoticed?Whenhasitbeennoticedsince?Whencouldtheproblemhavebeennoticedbutwasnot?HowMuch/ManyQuantityofproblem(ppm)?Howmuchistheproblemcostingindollars,people,&time?Howmanycouldhavetheproblembutdon’t?Howbigcouldtheproblembebutisnot?HowOftenWhatisthetrend(continuous,random,cyclical)?Hastheproblemoccurredpreviously?Whatcouldthetrendbebutisnot?2CProblemDescription(basedontheinformationgatheredsofar,provideaconciseproblemdescription)3DevelopingInterimContainmentActionsTemporaryactionstocontaintheproblemand“fix”untilpermanentcorrectionisinplace-documentactionsinActionItemTable4AIdentifying&VerifyingRootCauseAnalyzefor“RootCause”oftheproblem.IdentifyandverifytheEscapePointBrainstormthepossiblecausesoftheproblemHowisitmade?4AWhydiditgetout?CauseandEffectDiagramPeopleMaterialsMachineMachineMethodPeopleMaterialsProblemEnvironmentMeasurementMethodEnvironmentMeasurementcirclethemostlikelycontributors(amaximumofthree)fromeachside.4B5WhyAnalysisAsk–Whydidthishappen?Ask–Whydidthishappen?Ask–Whydidthishappen?Ask–Whydidthishappen?Ask–Whydidthishappen?4CActionPlanBasedontheteam’sdiscussions.BegintocompletetheRootCauseActionPlantoverifyandvalidatetherootcausesandtesttheescapepoint.DocumentthisontheActionItemTable5IdentifyPermanentCorrectiveActionssolutionsthataddressandcorrecttherootcause.Solutionsdeterminedtobethebestofallthealternatives.DocumentandverifythePermanentCorrectiveAction(PCA)intheActionItemTable6Implementing&ValidatingthePCAImplementandvalidatetoensurethatcorrectiveactiondoes“whatitissupposedtodo.”Detectanyundesirablesideeffects.DocumentthisontheActionItemTable.Returntorootcauseanalysis,ifnecessary7PreventingRecurrencedeterminewhatimprovementsinsystemsandprocesseswouldpreventproblemfromrecurring.Ensurethatcorrectiveactionremainsinplaceandsuccessful7AAddressSimilarSystemsProcess/ItemWhoResponsibleWhen7BReviewthefollowingdocuments/systemsDocumentWhoResponsibleCompletionDatePlannedActualManagementSystemManualManufacturingWorkInstructionsInspectionWorkInstructionsProcessFlowChartsProcessControlPlansDesignFMEAProcessFMEAGagesPPAPEngineeringChangeApproval8CongratulateYourTeamUseallformsofemployeerecognitionanddocumentasnecessaryCelebratesuccessfulconclusionoftheproblemsolvingeffortFormallydisengagetheteamandreturntonormaldutiesWasthisproblemsolvingexerciseeffective?Hasitbeenverifiedwithafollow-up?YesNoSignature/Title/DateFindingsActionItemTableActionsImplement&VerifyActionsAction#ProblemContainment/CorrectiveActionHowVerifiedActionWhoResponsiblePlannedActualStatus