新编剑桥商务英语unit3

3.1Businesstopic:Startingabusiness3.2Businessskills:LeavingandtakingmessagesModule33.1Businesstopic:StartingabusinessVocabulary:TypesofbusinessSpeaking:DiscussingascheduleReading:WewannaholdyourhandListening:Advicesonfranchises&PlanningaseminarHerearethreedifferentwaystostartyourownbusiness.Workinpairsandthinkofoneadvantageandonedisadvantageforeachapproach.Saletraderyouareself-employedandsetupthebusinessonyourown.Partnershipyouareself-employedandstartthebusinesswithanotherperson.Youarebothequallyliable.Franchiseyoubuyalicensetotradeunderthenameofthefranchiserandyoubenefitfromthefranchiser’sexpertise.Vocabulary:TypesofbusinessReading1.Thetablebelowliststhingstorememberifyouaresettingupanewbusinessasasoletrader.Readthearticleandcompletetheright-handcolumn.SettingupyourownbusinessBecomingafranchisee—goodifyouhaveplentyofbusinessexperience—veryhigh-risk—manynewbusinessesfall(nineoutoften)—suitspeoplewhodon’tliketofollowrules—forveryindependentpeople—hasthepotentialtibecomeafranchiseWewannaholdyourhandTakeabigpieceofbusinesssense,addsomeentrepreneurialspiritandvoila!Youhaveafranchise.Startingupafanchisecouldbeaveryclevermoveforthosewhowanttoruntheirownshowbutdon’thavetheexperienceorthedesiretosetupinthedangerousandoftenshort-livedworldofthesoletrader.Butit’svitaltoknowwhatyou’regettinginto.Franchisingis‘thegrantingofalicencebyoneperson(thefranchior)toanother(thefranchisee)whichentitlesthefranchiseetotradeunderthetrademarkortradenameofthefranchisorandtomakeuseofanentirepackage.Soisthemainconceptbehindafranchisethatofacompromisebetweensettinguponyourownandworkingforacompany?‘Absolutelynot,’saysDanArcher,headofmarketingattheBritishFranchiseAssociation.‘That’saludicrousover-simplification.Itisrunningyourownbusiness,butit’stakingawaysomeoftheriskandbringinginthesupportofotherpeople.’Hepointsoutthatonly0.9%offranchisesfail,comparedwiththemajorityofindividuallyownedbusinesses.Butbeingafranchiseeisunlikelytosatisfythemostentrepreneurial.Itdoesn’tsuitpeoplewhodon’twanttofollowthesystem.WilliamEwbank,theheadoffranchisesalesatDomino’sPizza,says,‘Ifyou’remassivelyentrepreneurialthisisn’tforyou.It’sadiscipline,aclubwithrules.Thereissomeindependence---ourfranchiseescanchargetheirownpricesalthoughwe’restrictonmenucontent.It’srunningabusinesswithhelp.’AstridPatil,anewDomino’sfranchisee,abandonedacareerasasolicitortosetupafranchisewithherhusband.Thewayshereasonsitisthis:‘Ratherthanputtingallyourtimeandeffortintoworkingforsomeoneelse,putitintoyourownbusiness.’Leavingawell-paid,well-respectedprofessiontorunapizzashopattheageof31hasworkedforPatil.There’sagoodprofitmarginandthebusinesshasseengrowth.Ofcourseifyoudodecidetogoitaloneandstartabusinessfromnothing,youcouldalwaysbranchoutintofranchising.Archersaysthereisnowagrowthinthenumberofyoungercompaniesthataretryingtolaunchnewfranchises.‘Anincrediblenumberofindividualsarecominginatayoungeragewithlowercapital,gettingareturnandinvestinginbiggerventures.’Iftheinitialfeecanberaisedit’sanidealopportunitytostretchthoseentrepreneurialwings.Back2.Nowreadaboutanothersmallbusiness.Completethetextwiththeunderlinedwordsinboldfromthearticleonfranchisingonpage26.TagsthatcanendmiseryoflostluggageGlobalbagtagwas(0)setupsixyearsagobyhusband-and-wifeteamChrisandAlisonTrueloveontheirreturnfromaholidayinAustralia.Thecoupledecidedto(1)________Globalbagtag.com,whichsellssecuretagswhichtravelersattachtotheirluggage.Theystartedto(2)___________￡9.95pertaginthefirstyear,followedbya2.95subscription(3)_____________forthefollowingyears.Customersactivatethetagonlinewiththeirhomeaddressonanonlinedatabase.Ifluggageislost,thepersonwhofindsitcanlogontotheGlobalbagtagwebsiteandreportthemissingitems.Mr.Truelovesaid:“Wehaveseenahuge(4)_________inordersastravelersrealizetheycannotrelyontheairlinestolookaftertheirbags.Itisactuallyaverysimple(5)___________,Globalbagtagisnowplanningto(6)_____________intostickersforitemsincludingmobilephones,MP3players,keyandlaptops.”setupconceptchargelaunchbranchoutgrowthfeeListening1Adviceonfranchises—Youmustbesomeonewholikestofollowrulesandhavesupportfromothers—Chooseastrongbandandsomethingyouareinterestedin—Youneedstart-upcapital1.Listentoatrainerdoingaseminaronbeinganentrepreneur.Whatadvicedoesthetrainergive?1.Ingeneral_______________youarethinkingof….2.______,___________makesurethatthebandsarestrong.3.___________,makingandsellingpizzasmightbeprofitablebut…4.I____________youneedtolikehardwork.5.______,______themoney.You…2.Listenagaintothetalk.WriteinthemissingexpressionsListeningscriptT=TrainerM=ManT:So.That’sendofmytalk.Arethereanyquestions?Yes?M:Thanksforyourtalk.Itwasveryinteresting.I’vebeenthinkingofstartingmyownbusinessandIwonderedwhatyouthoughtoffranchises.T:That’sagoodquestion.Ingeneral,it’simportantwhenyouarethinkingofbecomingafranchiseetobesomeonewholikestofollowrulesandhavesupportformothers.Entrepreneurstendtobepeoplewhodon’tlikefollowingtriedandtestedroutes,soifyoudon’tlikedoingwhatotherpeoplewant,thenfranchisingisn’tforyou.Secondly,I’dsaymakesurethatthebrandisstrongandthatit’ssomethingyouareinterestedin.froexample,makingandsellingpizzasmightbeprofitablebutdoyouwanttobedoingitforthenextfiveyears?Ialsothinkyouneedtolikehardwork.Peopleshouldn’tthinkthatrunningafranchiseislessworkthanbeingasoletrader.Finally,there’sthemoney.Youstillneedstartupcapital.Thiscanbeaslowasfivethousandpoundsandashighastwohundredandthirtythousandpoundsforawell-knownbrandlikeDomino’sPizza.Listening2Planningaseminar1.Listentoamessageonavoicemailaboutaseminar.Completetheinformationonthismessagepad.BusinessCircleConferencingName:Mr.Ray(1)__________Nameofevent:(2)________________________Hecan’tcometothebuffeton(3)____________becausehistraindoesn’tarriveuntilafter(4)_____.Pleasesendthescheduletohisemailwhichis(5)_________________________.NauntonLaunchingyourbusinessonlineSundayevening9:15naunton@worldsyouroyster.comListeningscriptsRecordedmessage:ThankyouforcallingBusinessCircleConferencing.Pleasestateyournameandaddress.Thengivethenameoftheeventyou’dlikeinformationonandwewillsendittoyouimmediately.Pleasespeakafterthetone.Ray:Hello.ThisisMr.RayNaunton.That’sN-A-U-N-T-O-N.I’mcomingtotheeventnextweekcalled‘Launchingyourbusinessonline’andsoyou’vealreadygotmydetails.AnywaythereasonI’mcallingisthatIwon’tbeabletoarriveintimeforregistrationandthebuffetontheSundayevening.Mytraindoesn’tarriveuntilninefifteen,soI’mgoingtotakeataxistraighttothehotel.SoIprobablywon’tgettothetrainingcentreuntilMondaymorning.Ihopethat’sOK.Anywayit’sjusttoconfirmthatIwillbethereforthecourse.Oh,andcouldsomeonesendmethescheduleforthetwodays?Youcanemailittomeatrdotnauntonatworldsyouroysterdotcom.Worldyouroysterisalloneword.That’sw-o-r-l-d-s-y-o-u-r-o-y-s-t-e-r.Andallinlowercase.Thankyou.2.VanessaandKirstenareinchargeoforganizingtheseminaratBusinessCircleConferencing.VanessacallsKirstentoconfirmthefinalarrangements.AddthemissinginformationtoVanessa’snotes.NotesLaunchingyourbusinessonline3pm:Security(1)______________________.4.30pm:peoplewithbuffetarriveto(2)_____.(3)______:Iarrive.Numberofdelegates:(4)_________________.Registrationandbuffetendsatabout(5)_____.areopeningtheroomat3setup4pmtwelvesevenListeningscriptK=KirstenV=VanessaK:Hello,Kirstenspeaking.V:Hi,Kristen.It’sVanessa.I’mjustcallingtocheckdetailsforthegrouponSundayevening.K:Sure.Securityareopeningtheroomatthree.Isthatearlyenough?V:Yes,thebuffetwon’tbesettingupuntilfourthirtysothat’splentyoftime.I’llgetthereatfourandIdon’tthinkanyonewillbearrivingbeforefive.Accordingtomyrecords,wehavetwelve.Isthatright?K:Yes.Everyonehasconfirmed.Ohthatremindsme.We’vehadamessagefromMr.Nauntontosayhewon’tbehereuntilafterninesohe’scheckingstraightintothehotel.There’snopointininvitinghimtocomeafterthen,isthere?Imean,Iassumethatwe’llhavefinishedbynine.V:Byseven,Ihope.Well,Ihopethey’llhavegonebythen!Iftheywanttogettoknoweachotheranylonger,theycanusethehotelbar.K:Fine.Ithinkthat’severything,then.Doyouneedmetobethere?V:No.There’snopointinbothofusinterruptingourweekend.Itdoesn’tneedtwoofus.K:Great.SeeyouonMonday.Bye.V:Bye.Speaking：DiscussingascheduleNewandbusiness:aSeminarforYoungEntrepreneursMonday15thFebruary9.00-9.30Registrationandcoffee9.30-11.00Introductionandtalk:‘Agoodideadoesnotnecessarilymakemoney.’Speaker:FionaBrewster11.30-1.00Workshopandmini-presentationsbyeachparticipant1.00-2.00Lunch2.00-3.00Talk:‘Onlinebusinesses—themythandthetruth’Speaker:LaszloReiner.’3.30—5.00Workshop:Titletobeconfirmed.Youandyourpartnerareinchargeofatrainingevent.Hereisthescheduletoemailouttoallparticipants.However,beforeyouconfirmthesedetails,readsomecorrespondenceandmakeanychangesandnotesontheschedule.Finally,meetwithyourpartnertodiscussandconfirmthefinalversion.From:r.thorne@thorneconsultants.bizSubject:workshopThankyouforinvitingmetorunaworkshoponthe15th.IamdelightedtoconfirmthatIwillbeabletoattend.Iwouldliketosuggestthetitle:‘Youmightwantitbutdoesyourcustomer?’Itwillbeabouttargetingthecustomerandimprovingservice.DoesthatsoundOK?I’mcurrentlyavailableeithermorningorafternoon.Pleaseconfirmasap.RegardsRTTELEPHONEMESSAGEFionaBrewstercalled.Shehasaproblemwithspeakingonthe15th.She’sgoingtobelatesoaskedtospeaklaterintheday.Canyouchangehersession?Maybetolaterinthemorningortheafternoon?StudentASecurityjustsaidtheyprobablywon’tbeopeningthebuildinguntil9.15onthe15th.It’saproblemwithstaffing!TELEPHONEMESSAGELaszioReinercalledtoconfirmhistalk.Hisflightlandsat8.30onSundayevening.Willyoubemeetinghim?Bytheway,heseemstothinkhe’sspeakingfortwohoursnotone.Healsosaiditisn’trealllyatalk–moreofadiscussionandworkshop.Canyoulethimknow?Subject:anotherchange!HiIrangearlierandleftamessagesayingI’dbelateandcouldn’tdothemorningsession.ActuallyIcannowbutitwillhavetobemidmorning.ThenIdefinitelyhavetoleaveafterlunch.Sorrytochangethingsaroundlikethis.FionaThecompanydoingthebuffetonMondayhavemadeamistake.Theycan’tguarantee1pm.Doyoumindifit’s1.15?StudentB3.2Businessskills:Leaving&takingmessagesWritingTakingnotesandmessagesListeningLeavingmessagesSpeakingLeavingavoicemailmessage电话留言在日常商务活动中，打电话时对方不在是经常地事情。如果对方不在，需要请人帮忙留言或者录音留言，一定要简短，切忌长篇大论的留言。*电话留言的格式 英语 关于好奇心的名言警句英语高中英语词汇下载高中英语词汇 下载英语衡水体下载小学英语关于形容词和副词的题 电话留言（TelephoneMessage）包括五部分：（1）发话者（From）；（2）收话者（To）；（3）日期（Date）；（4）时间（Time）；（5）留言内容（Message）。有时，最后可以出现记录人签名。*电话留言的特点电话留言条最根本的特点就是内容必须言简意赅，切忌冗长。即写电话留言条时，行文要简明扼要，通俗易懂，将发话者的意思清楚明白地表达出来。Listening:Leavingmessages1_________2_________3_________4_________5_________AtoaskforpermissionBtocomplainaboutamistakeCtoconfirmsomethingisOKDtorequestinformationEtoofferinformationFtocancelarrangementsGtorequesthelpHtochangeabookingDHBGC2.Lookatstages1-7forleavingmessages.Listentoeachofthemessagesagainandtickthestageseachcallerfollows.AnswersListeningscriptCall1:Hi,Vanessa.It’sRalphagain.Sorry,Iforgottoaskearlierifyoucansendmedetailsofnextmonth’sseminars.I’vegottwopeoplewhoreallyneedsomehelpwithspreadsheetsandaccountingsoftware.Irememberyousaidthatyouhadsomecomputercoursesplanned.Anyway,sendmedetailsonthoseandanythingelseyouhavecomingup.Thanksoh,youcanemailittomeifthat’seasier.It’sRforRalph.Dot.Hensher.AtHenckel.That’sH-E-N-C-K-E-LdotD-E.Thanks.Bye.Call2:Hello.MynameisMariaMonblot.ThereasonI’mcallingisthatIhaveabookingfornextweek’sbusinessbreakfastmeeting.I’mafraidIwon’tbeabletoattendbutIwouldliketocometonextmonth’sinstead.IassumeitisonthelastWednesdayofthemonthasusual.Pleaseconfirmthis.You’vealreadygotmynumberbutjustincase,it’s7684556.Call3:Hello.ThisisJochenAnderson.Iambookedintoruntheseminarondesignonthe25th.I’vejustreceivedthescheduleforthedayanditappearsthatIamspeakingatninethirty.Thatisn’twhatIagreedwithyou.WesaidIwouldbeatelevenandthatIwouldhaveninetyminutesnotonehour.You;vealsodescribeditasatalkbutI’mgivingaworkshop.Pleasegetbacktomeaboutthisassoonaspossible.I’llbeinmyofficebetweentwoandfiveo’clock.Call4:Hi,Vanessa.It’sKristen,justtoletyouknowthatJochenAndersonistryingtogetholdofyou.Heleftamessageonmyhomenumbertosayheisn’thappyaboutthescheduleforthe25th.Ihaven’tgotthedetailswithmesoIcan’thelpreally.I’msorry,butcanyoucallhimback?Heonlyneedsthetimechangingandsomethingaboutthetitle.I’msureoneoftheotherspeakerswon’tmindchanging.Youknowwhathe’slike.Seeyoutomorrow.Call5:Hello.ThisisBryaninsecurity.I’mreturningyourcallabouthavingthebuildingopenonSunday.I’mjustcallingtosaythat’sfine.I’llbehereatmiddayanywaysoit’llbeOKforthreeo’clock.Ifthere’sanythingelse,youcancallmeanytimeonmymobile.It’s077866788890.3.Matchthefollowingexpressionstostages1-7inexercise2.Writethenumberofthecorrectstagenexttoeachexpression.0Hello,thisisamessagefor…_______AIt’s…_______BYoucanemailmeatrdot…_______CThereasonI’mcallingisthat…_______DIt’swithregardto…_______EThisis…_______FSothat’sMasinMadrid…_______GYoucangetmeanytimebetween…_______HCouldyoucallmeback?_______IIt’sPforParis…_______JCallmeon0207…._______KI’llbeintheofficetomorrow._______LI’dbeverygratefulifyou’dreturnmycall…_______其他常用的电话留言句型：（1）Justaminute.I’llgetapen.请等一下，我拿支笔。（2）I’lllethimknow,Mr.Brown.（3）No.Ireallyneedtotalktohimpersonally.（4）wouldyouliketolaveamessageonhisvoicemail,then?（5）HoldonandI’lltransferyou.稍候，我会帮您转接过去。（6）I’mnotavailabletotakeyourcall,butpleaseleaveyourname,numberandabriefmessage.（7）Pleasecallmeat556-3243whenyougetback.Speaking:LeavingavoicemailmessageYourcontactdetails(telephoneno/email)Whoareyoucalling?What’sthemessageabout?Whatactiondoyouwantthepersontotake(e.g.callyouback,meetyousomewhere)?1.Preparetoleaveamessageonacolleague’svoicemail.Makenotesbelowandthennotesdownthekeyinformationonthefollowingform.ImportantmessageMessagefor:____________________________________________________called.Message:____________________________________________________________________________________________________________________________Action:______________________________________________________________________________________________________________________________Writing:Takingnotesandmessages0.‘Hello.ThisisMichaelJamesspeakingandthisisamessageforLelia.’MichaelJamescalledforLelia.(4words)1.‘I’dbegratefulifyoucouldreturnthiscallonmyhomenumber.’Callhimback_______________________.(4words)2.‘Iamcallingtoinformyouthatthenextmeetingisonhe23rd.’Pleasenote_________________________________.(8words)3.‘Wouldyoumindcheckingandlettingmeknowthefinaldates?’Pleaseconfirm___________________.(3words)4.‘IjustwantedtosaythatI’msorryforanyconfusion.’Heapologized_________________.(3words)1.Readwhatpeoplesayin1-9andwritemessages.Usewordsfromthespokenmessage.onhishomenumberthatthenextmeetingisonthe23rdthefinaldatesforanyconfusion5.‘Theclientisaskingifitwouldbepossibletoputthemeetingback.’Hecalledaboutpostponing___________.(2words)6.‘Ifyouhaveanyfurtherquestions,don’thesitatetocallme.’Feelfree____________him.(2words)7.‘Iwashopingwecouldbringtheinterviewsforward.Isthatpossibleforyou?’Areyouableto________________________?(4words)8.‘Canyouletmeknowifyouareavailabletojoinuslater?’Letherknowifyoucan___________________.(3words)9．‘I’amtelephoningwithregardtoordernumber01-X33.Iamnothappyaboutit,I’amafraid.’She’scomplainingabout____________________.(3words)themeetingtocallbringtheinterviewsforwardjoinus/themlaterordernumber01-X332.Listentothefivecallsfromexercise1onpage30again.Takenotesandwritebriefandclearmessages.123451.PleaseemailRalphdetailofnextmonth’sseminarsatr.hensher@henckel.de.2.MariaMonblotwantstoattendnextmonth’sbusinessbreakfastmeetingnotthismonth’s.3.PleasecallJochenAndersonaboutthescheduleforthe25thbetweentwoandfiveo’clock.Hewantstochangethetimeandlengthofhisworkshop.4.PleasecallJochenAndersononbehalfofVanessaaboutthescheduleonthe25th.5.BryaninsecurityconfirmedtheopeningarrangementsforSunday.Callhimon077866788890ifthereisanythingelse.3.VanessareceivesacallfromJochenAnderson.Listenandtakenotesonanyimportant:Checkingandclarifyingdetails?________________________________________________________.Confirmingactions?_________________________________________________________________.Requestingfurtherinformation?______________________________________________________.Listenagain.WhatphrasesdoesVanessausefor:*Dates_____________________________________*Times*Numbers___________________________________Theeventisonthe25th.TheschedulesaysJochenisspeakingat9.30pmbuthe’ssupposedtospeakat11am.He’dactuallyprefertospeakat2pm.Hismobileis07788908895.Sothat’s…/Isee./letmereadthatbacktoyou.Letmecheck.I’llhavetocheck…thencallyouback./I’llcallbackinanhour.Couldyougivemeyour…?4.Workinpairs.StudentA:YournameisAndrzejWelanetz.YoutelephoneKristenatBusinessCircleConferencing.Requestdetailsofthenextcourseontelephoneskillsandaskthemtobesentbyemail(giveyouremailaddress).Confirmthatyouwillwanttosendfivemembersofyourstaffonthiscourseandfindoutwhatdiscountscanbegivenongroupbookings.StudentB:YouworkforBusinessCircleConferencing.SomeonecallstospeakstoyourcolleagueKristenbutshehastakenthedayofftoday.Takeamessageusingtheformbelow.To:____________________Caller:__________________Message:_________________________________________________________________________________________________________________________________________________________KristenAndrzejWelanetzPleaseemaildetailsofthenexttelephoneskillscourseto(emailaddress).He’ssendingfivepeoplesoalsoincludedetailsofdiscountsongroupbookings.YournameisSergiuszParteka.YoutelephoneVanessaatBusinessCircleConferencing.PostponeyourbookingfortheseminarononlinebusinessesnextTuesday(the13th)andapologizeforthecancellation.Requestdetailsoothedatesforthenextsimilarseminarsafterthe13thandfindoutifthemoneyfortheseminarisrefunded.5.Nowmakeanothersimilarcall.StudentA:StudentB:YouworkforBusinessCircleConferencing.SomeonecallstospeaktoyourcolleagueVanessabussheisinameeting.Takeamessageusingtheformabove.To:VanessaCaller:SergiuszPartekaMessage:He’ssorrybuthe’spostponinghisbookingfortheseminaronthe13th.Pleasesenddatesforthenextseminarandexplainifthecoursefeecanberefunded.