客诉5C 报告模板及教程

*CLCA5CTemplate(ver.4draft)(填中文+英文名，无关的单位填NA)蓝色字体为示例或提示应包含的内容，请依照实际情况进行修改；红色字体为注意事项，请删除。Bluewordsinthisdoc.areforexample,modifyitwhenwriteFAR;Redwordsarefornoticeandshouldbedelete. SCARorRADAR#:MFYYYYMMDDSSL(thisisaSCARNo.format) IssueTitle:Project/parthappenwhatkindoffailureordim.FAI-#oos…… UpdateDate:YYYY/MM/DD Description:QuantaPN(必须要写!):ApplePN+Version(必须要写！若无PN，请注明):Whereissuehappened:FATPworkstation/CleanRoomworkstation/EUT/OBA/EFFA/Whatisthefailurereportedfromcustomer?Whatisthepartlevelfailedlevel–comparewiththespec?Whatistheinputq’ty,failedq’tyandfailedrate?Failedpart’straceability-Anydatecodeorlotcodeconcentricity? CustomerFARteam:QSMCSQEDRI:XXXQSMCIQCDRI:XXXQSMCSQEPMDRI:XXXAppleMQEDRI:XXX(没有对应的DRI,请填NA) VendorFARteam:CompanyName(公司名):XXXCompanyChampion(主席):XXXInternalTeammemberList:QA/QE:XXXPM:XXXPD/RD/ME/PE/IE:XXXMfg(制造):XXXSQE/IQC:XXXIPQC:XXXFQC:XXXOQC:XXXCQA/FAE:XXXSales:XXXIT:XXX CQA/FAEconfirmedStatus:When,andCQA/FAEwhocametoQSMCtodoconfirm?Whatisthestatuson-spot:ex.,measurementresultforfailure?Istheissueapartqualityissue?HowmanyfailedpartsreturntofactoryforFAR?When?ListtheSN. Characterize*CLCACosmetic:clearfailurephotoPacking,assembly,orStructure:detailsoffailedpacking,assemblyorstructurewherehasafailureDim.:measurementreport外观不良：不良照片(足够清晰)包装、组装、结构：提供不良现象对应的不良品细节照片尺寸不良：提供数据测量表格Cosmetic:excerptthespecificationfromcustomerPacking,AssemblyorStructure:detailsofthenormalpacking,assemblyorstructureswherehasafailureDimension:ApplePN+Version.,andFAI/SPCdim.section外观：提供对应不良现象的书面规格包装、组装、结构：提供对应不良现象处正常品的细节照片尺寸：提供Apple图面PN+版本，以及尺寸截图NGpart’spacking(outbox,tray,reel…)picture,textonlabelshouldcanbeseenafterenlargingthephoto提供不良品的照片(外箱，吸塑盘，卷带)，照片拉大后要能清晰看到标签上的文字Pleaseprovidethetraceabilityinformationorpictures,suckas:productionlotno.,manufacturebatch,CNCcellmarkandcutterno.,toolingno.,cavityno.,datecode,etc…提供不良品的追溯照片等信息，如：工单号、生产制造批号；CNC编号；模号、穴号；出货DateCode；等……必须收集反馈的不良现象1~4处的信息(1)~(4)inf.offailureMUSTbecollectedforanalysis5CTemplate(ver.4draft) (1)Packingpicture(canseeshippingLabel) (2)Traceabilityinf.picture (3)OKpicture–part (4)Failuresymptompicture–Part*CLCA此处需要详细列出各区域原材和交货成品的分布；与生产周期相关的问题点需列出各DC或LotCode的数量；全检的数量，NG的数量，不良率。Needlistdetailedrawmaterialandfinishedgooddistributionquantitybydatecode;AnyproblemrelatedwithDCorlotCodeneedlistbytraceability;请详细列出围堵对策，标示，完成状态，DRI。PleaselistthedetailedContainmentActions,mark,finishstatusandDRI.插入SQE批准的返工流程、方法；注明产能（UPH/UPD）、起始和结束日期InserttheReworkorsortingSOPandSIPhere.Remarkthecapacityandstart/enddate.NeedinformSQEandIQCtheon-wayquantityincasethereisun-arrivedlot.注意：严禁使用pdf5CTemplate(ver.4draft) Site&Inventory TotalQuantityorDistributionquantitybyDateCode DispositionQ’ty(处置的所有产品数量) NGQ’tyafterdisposition(处置发现的NG数量) Failurerate Sub-tierVendorSite(asnecessary) % Rawmaterialofvendor(asnecessary) % WIPofvendor % F.Gofvendor % HUBaroundQSMC(incasethereisHUB) % On-waytoQSMC(incasethereison-waypart) % QSMCstocks(separatebyF4/F5/F6/F7) % FATPorCleanRoomon-linedispositionsummary % Contain ContainmentActionsSummary:1.2.3. AttachRwk./Srt.SOP+SIP:UPHorUPD:如0.5k/hror5k/dayStartDate:MM/DDEndDate:MM/DD*CLCA Vendorcanaddmorepageswhendetailedanalysisandillustrationcontentsneedmorespaceinthisslide.在详细分析、阐述原因时，若本页写不下，请另起一页。 Attachedrelatedrecord,documentationetc.toshowthemasevidenceinnextslidewithapageno.remark.这一页提到的记录、文件等相关证据，需要在后续的 ppt 关于艾滋病ppt课件精益管理ppt下载地图下载ppt可编辑假如ppt教学课件下载triz基础知识ppt 里面贴出来，并备注页码。 Insertingthesub-tiersource’sFARherewhenafailureRootCauseisfromsub-tiervendororsubcontractor.当原因和下游供应商或外包商有关时，请插入该公司的不良分析 报告 软件系统测试报告下载sgs报告如何下载关于路面塌陷情况报告535n,sgs报告怎么下载竣工报告下载 。5C报告空白格式共计11页，请勿删除任意页；页数只能多，不能少。Total11pagesfor5Cformat,vendorcannotdeleteanypagebutcanaddmorepagestofulfillmorecontentsdemand.附上供方不良分析报告(5C)5CTemplate(ver.4draft) Cause RootCause: 1此次客诉是否为RepeatIssue？ YesorNo Sub-tier5Creport:fillitor“NA” 2.1RC是否与外购原材料有关？ YesorNo 2.2外购原材料的公司名、型号、产地是什么？ Name,PartNo.,Address 3.1RC是否与外包的制程有关？ YesorNo 3.2外包制程名是什么？ Whatisit EscapeCause:*CLCAPleaseattachherewithIntroduceformanufacturingprocess:请在这一页提供制造加工的流程介绍，具体要求如下： 能说明产品的整体制造加工的流程或步骤，如果涉及到检验流程也需要加入 标识每一个流程或步骤使用的工艺、机台名称；涉及检验的说明方法和频率 使用图示或动画演示POR制造加工流程的各要素（如：作业流程、作业方法、加工制造步骤、模具型号或刀具型号)；如果是CNC加工尺寸时，需依顺序说明加工形成结构特征的各步骤以及产品的定位方式、刀具的起始位置、转速、进给量、尺寸控制量等关键参数） 标示出导致问题产生的流程或步骤 提供发生异常时的详细状况作为对比 标明时间轴以及事件发生的时间点Pleaseprovideintroduceformanufacturingprocess,requirements： Containedallmanufacturingfloworsteps,addinspectionprocessflowifthereisone. Showthetechnology,machinename,inspectionmethod,frequencyetc. UsethepicturesoranimationtoillustratethePORprocess’smainfactors(like:SOP,method,manufacturingsteps,tooling,cutter);ifitisaCNCmachiningdimension,pleaseshowhowthefeatureismachinedstepbystepwithlocation/datum,cutterstart/endposition,rotationspeed,feedrate,dimensioncontroletc.,keyparameters. Markthefloworstepwhichhasproblem Providetheabnormalstatuswithillustrationindetailsascompare Marktheeventhappentime(date…)加工制造相关的问题请附上DFM介绍背胶、模切类请附上多层复合结构以及名称其他可以辅助理解产品结构或制程顺序的文件 ProcessintroduceAttachments(PMPorQ-planisnecessary) Insertingthedoc.forrelatedprocessandmanufacturingintroduce PMP Q-planorQCflowchart DFM PartStructure Others…*CLCAPleaseattachspec.here:Listinspectionprocess(IQCtoOQC)PORmethodandMarkwherefailureshouldbecaptured: 粘贴的规格必须与failed的项目相Thepictureattachedheremustshowthefaileditemspec. 看得清楚规格的文件名称或来源Thespecdoc.nameorsourceisclearshownhere. Apple’sspec(OQC、drawing、etc..)(plsremarkthePN,Ver,andcapturesectionofspec.) VendorProcessspec(ProcessSIP/drawing…) No. InspectionStation InspectionDefine MarkifthisStationcancapturethefailure?(YesorNo) Inspectionortestmethod(MTDorSIP)Description Gage/fixturespecused(Go-NogoorinspectionSpec) InspectionFrequency(samplingplan) 1 IQC 2 IPQC(FAI/LAI) 3 Process100%insp. 4 FQC 5 OQC*CLCA5C报告空白格式共计11页，请勿删除任意页；页数只能多，不能少。Total11pagesfor5Cformat,vendorcannotdeleteanypagebutcanaddmorepagestofulfillmorecontentsdemand.5CTemplate(ver.4draft) CorrectiveAction: CorrectiveAction 附件：相关制程、检验的文件SOP/SIPattachments: Before改善前 After改善后 SOP: SIP: SOP: SIP:*CLCAPleaseshowhowprocesschangeshere: No. 简述变更的要点 变更前(照片或文件截图) 与变更后的对比 1 Whereandwhichprocess?Whichworkstation?Whatischanged? 照片或截图(严禁使用pdf插件，NPI保密阶段不可贴实物照片) 照片或截图(严禁使用pdf插件，NPI保密阶段不可贴实物照片) 2 Whereandwhichprocess?Whichworkstation?Whatischanged? 照片或截图(严禁使用pdf插件，NPI保密阶段不可贴实物照片) 照片或截图(严禁使用pdf插件，NPI保密阶段不可贴实物照片) 3 Whereandwhichprocess?Whichworkstation?Whatischanged? 照片或截图(严禁使用pdf插件，NPI保密阶段不可贴实物照片) 照片或截图(严禁使用pdf插件，NPI保密阶段不可贴实物照片)*CLCA5CTemplate(ver.4draft) CorrectiveAction PreventiveAction: 附件：相关制程、检验的文件SOP/SIPattachments: Before改善前 After改善后 SOP: SIP: SOP: SIP:*CLCAIssue跨部门改善会议记录照片贴图(必须手写签名)(严禁使用pdf插件，NPI保密阶段不可贴实物照片)5CTemplate(ver.4draft) FARteamMeetingRecord:(所有涉及此问题的部门必须参与会议，讨论改善方式)(AttachPicturetotheareabelow): MemberName:QA/QE:>>RD/PD/ME/PE/IE:>>MFG:>>(Abovedepartmentmembersmustattendeverytime)Otherslistbelow:(Otherrelatedmen)PM:IQC/SQE:IPQC:FQC:OQC:CQA/FAE:Sales:IT:… Closure*CLCAVerification不得留空白，请填写清楚贵司内部对相关CAPA的验证结果！请不要写“连续追踪三批结案”之类的验证 措施 《全国民用建筑工程设计技术措施》规划•建筑•景观全国民用建筑工程设计技术措施》规划•建筑•景观软件质量保证措施下载工地伤害及预防措施下载关于贯彻落实的具体措施 ！请写出贵司的制程改善后和新产品的验证的状况！NOTallowleavehereblankw/oanyinternalverificationresultonPACA.Pleasedon’twrite“track3lotsthen….”,needmoredetailsverificationresultonprocess&partlevelafterprocessisimproved.请写理级干部reviewer姓名，邮件和联络方式，意见。5CTemplate(ver.4draft) Closure Verification:Whathavebedonetoverifythecorrectiveactionsandpreventiveactionseffects?WhatistheresultoftakingCAPAactionscomparingbefore? PeriodofmonitortheperformanceatVendorfactory(NotQSMC!!!) InputQ’ty OutputQ’ty FailureSymptomObserved FailedQ’tyObserved Yield 1.Beforeimproved: MM/DD~MM/DDorWeekXX~WeekXX % 2.ControlRunSamplespreparation: MM/DD~MM/DDorWeekXX~WeekXX % 3.Afterimproved: MM/DD~MM/DDorWeekXX~WeekXX % ReviewerbyvendorQualityManager:XXXQualityManagerE-mailAddress:XXX@ABC.comQualityManagermobilecellno.:130-1111-1111ReviewResults:Ihavecarefullyreviewedabovereportandactualimplementationstatusandensurealldataandactionreportedhereistruthfulandcompletely,ItotallyagreewhatourFARteam’sanalysisandcorrespondactsandIheregivemycommitmenttoassureallactsarehappenedandwillbewellmaintainedinrelatedprocessesandcompanieswhicharewritteninreport.IflateranyunconformitybefoundbyQSMC,ourcompanywillpayforthepenaltyfromSQEorequivalencepaymentdeductiontoQSMCimmediately.