使用协通XT800远程售后服务技巧

使用协通XT800远程售后服务技巧 协通XT800:远程售后服务用户的使用技巧 安全、便捷售后远程联机服务使我们能快速响应客户的运维需求，这使我们售 后工程师的客户满意度评分达到了历年最高水平。——刘强(酒店管理软件公司 技术 总监) 我们成功将客户同一故障的二次电话咨询比例从40%减少为5%，同时大大减少出差 上门服务的次数，这帮助我们每年减少70%的运维费用。——思科 (ERP项目经理) 一、 软件企业售后远程服务需求 1. 需要迅速响应客户的远程技术支持需求:客户可以快速求助，企业快速响应，为客户提 供远程地安装软件、修改配置、修复数据库故障、修复系统故障和远程 培训 焊锡培训资料ppt免费下载焊接培训教程 ppt 下载特设培训下载班长管理培训下载培训时间表下载 等支持 2. 需要主动运维客户服务器:随时连接访问服务器进行运维，确保客户服务端程序稳定运 行，提高客户满意度。 3. 需要集中式管理:远程售后运维工作的集中管理，管理所有运维工作人员使用权限，避 免因人员流动造成的不安全因素和客户流失。 4. 需要服务为产品增值:企业自有品牌的专业远程客服产品和体系，可提升产品价值和公 司的形象 二、 协通XT800在软件售后运维中的使用技巧 协通XT800售后远程服务解决 方案 气瓶 现场处置方案 .pdf气瓶 现场处置方案 .doc见习基地管理方案.doc关于群访事件的化解方案建筑工地扬尘治理专项方案下载 是为软件企业提供专业的远程服务系列产品和配套管理工具，使得软件企业可执行一流的售后远程服务，并可整合企业现有的客服中心等系统或集成企业自有产品，实现差异化经营，赢得竞争优势。 1. 客户求助系统: 远程助手，绿色版，可随时一键发起求助，无需复杂流程，企业立即响应为远程客户提供安装软件、修改配置、排除系统故障和远程培训等;内置轻便的IM服务，便于在远程服务过程中与客户进行即时 交流 第4课唐朝的中外文化交流教案班主任工作中的交流培训班交流发言材料交流低压配电柜检验标准小王子读书交流分享介绍 。 即便是第一次的部署，只需一个链接即可实现批量部署，也仅需下载、运行即可，无需注册、配置等复杂程序 2. 随时主动运维客户服务器:随时连接访问服务器进行运维，确保客户服务端程序稳定运 行，提高客户满意度 1) 企业版客户端提供维护客户列表在线状态查看，随时查看客户服务器的运行状态; 2) 客户服务器端的程序设置可随机启动、支持重启; 3) 客户机上被控端可设为固定授权码机制，无人值守的服务器也可随时连接进行运 维，随时为客户的服务端进行配置。 risk managers with two account manager to deal with the above key. Section I of chapter III risk management requirements pre-loan investigation pre-loan investigation should double handle. Pre-loan investigation dominated by field investigations on the ground, while utilizing credit enquiries, telephone enquiries, bank information system query-related personnel, and so on. Interview system of Bank's strict application of the system of personal credit business interview. Investigators should work with borrowers, to the repayment or the guarantor credit business, such as parties and the spouse of confirmed acts such as loans, guarantees, verification of its authenticity and its rights and obligations in the credit business, retain these signed transcript of the interview, from the first step to prevent false loans and other business risks. Investigator should retain the borrower sign a personal loan application, loan applications should be clearly the amount, purpose, duration and other information. Investigators should follow the practice for information collection and verification of data authenticity it carefully, and keep copies, photocopies must be checked against the original agreement, effectively preventing borrowers using false information to apply for credit. Income and occupation, and other key information to verify authenticity investigators should carefully verifying the borrower's income. To income as the main source of repayment, subject to proof of income is required, but should also audit payroll flowing water, and staff than the peer confirmed the authenticity of the same type; operating income as the main source of repayment, and should refer to the working capital loans required to verify real incomes, accuracy; guard no ability to repay or guarantee of the ability of the borrower, guarantor to obtain credit. Given that some products for an object to have a specific professional restrictions 3. 集中式管理——提供配套协通XT800远程管理控制台 1) 集中管理所有帐号:包括运维人员(主控端)和客户(被控端)帐号，由企业集中 分配、管理，避免因为运维人员流动等原因，造成的客户流失和安全隐患 2) 集中管理主被控运维关系:控制台上可自助制作定向被控端软件包，软件包运行 后，系统将自动构建客户和运维人员的关系，客户无需做任何干预，运维人员也无 需一一添加客户名单。 4. 品牌定制和集成方案 1) 可定制远程工具的品牌名称和Logo:向客户展示软件企业自有的品牌形象，体现 专业性和实力; risk managers with two account manager to deal with the above key. Section I of chapter III risk management requirements pre-loan investigation pre-loan investigation should double handle. Pre-loan investigation dominated by field investigations on the ground, while utilizing credit enquiries, telephone enquiries, bank information system query-related personnel, and so on. Interview system of Bank's strict application of the system of personal credit business interview. Investigators should work with borrowers, to the repayment or the guarantor credit business, such as parties and the spouse of confirmed acts such as loans, guarantees, verification of its authenticity and its rights and obligations in the credit business, retain these signed transcript of the interview, from the first step to prevent false loans and other business risks. Investigator should retain the borrower sign a personal loan application, loan applications should be clearly the amount, purpose, duration and other information. Investigators should follow the practice for information collection and verification of data authenticity it carefully, and keep copies, photocopies must be checked against the original agreement, effectively preventing borrowers using false information to apply for credit. Income and occupation, and other key information to verify authenticity investigators should carefully verifying the borrower's income. To income as the main source of repayment, subject to proof of income is required, but should also audit payroll flowing water, and staff than the peer confirmed the authenticity of the same type; operating income as the main source of repayment, and should refer to the working capital loans required to verify real incomes, accuracy; guard no ability to repay or guarantee of the ability of the borrower, guarantor to obtain credit. Given that some products for an object to have a specific professional restrictions 2) 支持网页启动:可集成在您现有的线上客服系统 或其他客服平台使用，也可集成 于企业QQ等产品中使用，完整企业的客服体系;集成使用效果图(2步): 三、 系统特点 协通XT800系列产品在原有产品快递通(KDT)的基础上，经过大量的用户测试及调研分析，在产品用户体验和性能上很大的改进。并采用了高度可扩展的服务架构，使得整体系统更稳 定、安全可靠，同时也更适合国内的网络环境。 1. 可用性&性能 1) 软件体积小，便于通过Email、URL或IM软件分发; 2) 用户界面简洁、功能布局清晰、友好，使用便捷、运行速度快; 3) 直接启动使用，无需额外的软件或网络配置; 4) 基于授权码的访问和控制模式，能够在远程电脑前无人的情景下使用; 5) 支持远程重启:当您在远程使用过程中，须重启计算机时，XT800可自动运行并连 接网络。即便是在没有登陆windows用户的情况下，仍可不间断访问; 6) 完善的重连机制:即便网络闪断，可即刻自动恢复网络连接状态; 7) 能以System权限运行，即便当前Windows用户为非管理员身份，使得远程电脑在处 于屏保、锁定、或待机状态时，也能够正常链接; 8) 消耗带宽小，公网环境下常规带宽需求0,30KB; 9) 高达97%的P2P直连穿透率，优化传输速度; 10) 内置智能路由策略，能够最近的服务器，加快连接速度和数据转发效率; 2. 安全性&可靠性 1) 支持动态授权密码，每次运行时自动变换授权码，也可设置固定的私密授权码; 2) 采用授权码和登录密码分离机制，并加密存储在用户本地计算机，强化安全保障; 3) 通讯数据基于SSL:RSA公开/私有密钥交换和AES 256位会话加密编码; 4) 灵活的黑、白名单安全策略，可自行控制被访问规则; risk managers with two account manager to deal with the above key. Section I of chapter III risk management requirements pre-loan investigation pre-loan investigation should double handle. Pre-loan investigation dominated by field investigations on the ground, while utilizing credit enquiries, telephone enquiries, bank information system query-related personnel, and so on. Interview system of Bank's strict application of the system of personal credit business interview. Investigators should work with borrowers, to the repayment or the guarantor credit business, such as parties and the spouse of confirmed acts such as loans, guarantees, verification of its authenticity and its rights and obligations in the credit business, retain these signed transcript of the interview, from the first step to prevent false loans and other business risks. Investigator should retain the borrower sign a personal loan application, loan applications should be clearly the amount, purpose, duration and other information. Investigators should follow the practice for information collection and verification of data authenticity it carefully, and keep copies, photocopies must be checked against the original agreement, effectively preventing borrowers using false information to apply for credit. Income and occupation, and other key information to verify authenticity investigators should carefully verifying the borrower's income. To income as the main source of repayment, subject to proof of income is required, but should also audit payroll flowing water, and staff than the peer confirmed the authenticity of the same type; operating income as the main source of repayment, and should refer to the working capital loans required to verify real incomes, accuracy; guard no ability to repay or guarantee of the ability of the borrower, guarantor to obtain credit. Given that some products for an object to have a specific professional restrictions 5) 软件锁定功能，防止无人值守时被非法使用或篡改配置; 6) 支持独立虚拟专用网络，安全隔离于公众网络(即便外部人员获得授权码，也无法 连接和访问企业内部计算机); 7) 采用优质的IDC核心机房和骨干网络，为网络质量提供保障; 8) 24*7小时的所有关键服务监测。 risk managers with two account manager to deal with the above key. Section I of chapter III risk management requirements pre-loan investigation pre-loan investigation should double handle. Pre-loan investigation dominated by field investigations on the ground, while utilizing credit enquiries, telephone enquiries, bank information system query-related personnel, and so on. Interview system of Bank's strict application of the system of personal credit business interview. Investigators should work with borrowers, to the repayment or the guarantor credit business, such as parties and the spouse of confirmed acts such as loans, guarantees, verification of its authenticity and its rights and obligations in the credit business, retain these signed transcript of the interview, from the first step to prevent false loans and other business risks. Investigator should retain the borrower sign a personal loan application, loan applications should be clearly the amount, purpose, duration and other information. Investigators should follow the practice for information collection and verification of data authenticity it carefully, and keep copies, photocopies must be checked against the original agreement, effectively preventing borrowers using false information to apply for credit. Income and occupation, and other key information to verify authenticity investigators should carefully verifying the borrower's income. To income as the main source of repayment, subject to proof of income is required, but should also audit payroll flowing water, and staff than the peer confirmed the authenticity of the same type; operating income as the main source of repayment, and should refer to the working capital loans required to verify real incomes, accuracy; guard no ability to repay or guarantee of the ability of the borrower, guarantor to obtain credit. Given that some products for an object to have a specific professional restrictions risk managers with two account manager to deal with the above key. Section I of chapter III risk management requirements pre-loan investigation pre-loan investigation should double handle. Pre-loan investigation dominated by field investigations on the ground, while utilizing credit enquiries, telephone enquiries, bank information system query-related personnel, and so on. Interview system of Bank's strict application of the system of personal credit business interview. Investigators should work with borrowers, to the repayment or the guarantor credit business, such as parties and the spouse of confirmed acts such as loans, guarantees, verification of its authenticity and its rights and obligations in the credit business, retain these signed transcript of the interview, from the first step to prevent false loans and other business risks. Investigator should retain the borrower sign a personal loan application, loan applications should be clearly the amount, purpose, duration and other information. Investigators should follow the practice for information collection and verification of data authenticity it carefully, and keep copies, photocopies must be checked against the original agreement, effectively preventing borrowers using false information to apply for credit. Income and occupation, and other key information to verify authenticity investigators should carefully verifying the borrower's income. To income as the main source of repayment, subject to proof of income is required, but should also audit payroll flowing water, and staff than the peer confirmed the authenticity of the same type; operating income as the main source of repayment, and should refer to the working capital loans required to verify real incomes, accuracy; guard no ability to repay or guarantee of the ability of the borrower, guarantor to obtain credit. Given that some products for an object to have a specific professional restrictions