酒店英语基础情景对话ppt课件

基础对话BASICDIALOGUEUsefulQuestions常用问句UsefulExpressions惯用 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 达语AffirmativeResponses(肯定回答)NegativeResponses(否定回答)BasicDialogue基础对话.UsefulQuestions常用问句Whatdoyouprefer,teaorcoffee?你喜欢什么?茶还是咖啡.Woulldyoupleasesignhere?请在这儿签名好吗?Atablefortwo?两人的一张台吗?Howlongdoyouplantostay?你 计划 项目进度计划表范例计划下载计划下载计划下载课程教学计划下载 住多久.Couldyoupleasespellyourname?请拼一下你的名字吗?Whatkindofroomwouldyoulike?你要哪类房间?.UsefulQuestions常用问句MayIseeyourpassport?我可以看你的护照吗?MayIhaveyourtelephonenumber?我可以知道你的电话号码吗?What’sthetrouble,sir?你怎么啦?先生.ShallIcalladoctorforyou?我为你叫一个医生吗?Doyoueyoytheplay?你喜欢这个节目吗?Doyoulikethissong?你喜欢这首歌吗?.UsefulExpressions惯用表达语Enjoyyoubreakfast,sir?请享用你的早餐,先生.Hereisthemenu.给你菜谱.Theserviceguideisonthedesk.服务指南在桌面上.Therecreationcenterisoverthere.康乐中心在那边.Goahead,please.请接着讲.Thelineisbusy.线路正忙.Youlookgreat.你看上去真棒.Pleaseconsultthesonglist.请翻阅点歌单.It’saverytouchingstory.这是一个非常感人的故事.Withoutmusic,theworldwouldbedull.如果没有音乐,这世界将会变得很沉闷..AffirmativeResponses(肯定回答)Surely.当然可以.Certainly,sir(madam).当然可以,先生(小姐).Yes,sir,(madam).是的,先生(小姐).That’strue,sir(madam).是这样的,先生(小姐).Verywell.非常好..NegativeResponses(否定回答)No,sir(madam).不,先生(小姐).Idon’tthinkso.我不这样认为.Ofcoursenot.当然不.I’mafraidthat’snotagoodidea.恐怕,那个主意不好..基础对话BASICDIALOGUEG:Excuseme,butwhere‘sthetoilet?对不起，请问卫生间在哪里？W:Gostraight,thenturnleft.一直向前走，然后向左拐。W:Goodafternoon.CanIhelpyou?下午好！要帮忙吗？G:Yes.CanyoutellmewheretheChineseRestarantis?是的。请问中餐厅在哪里？W:Pleasetaketheelevatortothethirdfloor.请乘电梯到三楼。G:Thankyouverymuch.非常感谢。W:Mypleasure.很愿意为您效劳。.基础对话BASICDIALOGUEW:Ihopeyou‘veenjoyedyourdinner.我希望您吃得很满意。G:Theserviceisfastandthefoodisexcellent.We’veallenjoyedourselves.服务很快，饭菜味佳。我们都很满意。W:Thankyouforyourcoming.Ihopeyouwillcomeagain.谢谢您的光临。我希望您下次光临。G:Sure.Bytheway,whereisthecoffeelobby?肯定。顺便问一句，请问咖啡厅在哪里？W:It'sonthethirdfloor,oppositetothelift.在三楼，正对电梯。G:Thankyou,andwhendoesitcloseforbreakfast?谢谢。早餐用到什么时候？W:Itclosesat10a.m..开到上午10点。G:Thanksalot.Bye-bye.谢谢。再见。W:Good-bye,madamandsir.女士，先生，再见。.基础对话BASICDIALOGUEG:Excuseme,whendoesyourChineseRestaurantclose?对不起，请问中餐厅什么时候打烊？W:Itclosesat9:00.九点关门。G:0h,myGod,it'salready10:00.I'mafraidtheChineseRestauranthasclosed.IloveChinesefood.啊，天哪，已经10点了。恐怕中餐厅已经打烊了。我喜欢中国菜。W:Wouldyoulikeroomserviceinstead?TherearesomeChinesefooditemsintheroomservicemenu.Weprovideroomservicetill12:00p.m..您想要房内用膳服务吗？房内用膳服务菜单上有些中国菜。该项服务一直可以到晚上12点钟。G:Isee.Thankyou.我明白了。谢谢.基础对话BASICDIALOGUEStranger:Excuseme,sir.Butcouldyoupleaseshowmethewaytothenearestbank?对不起，先生。您能告诉我离这儿最近的银行怎么走吗？Wang:Sure.It‘snotveryfarfromhere.Gostraightaheadalongthisstreetandturnleftwhenyouseeajunction.当然可以。银行离这里不远。沿着这条街向前走。当看到一个路口时左拐弯。Stranger:Howlongdoesittaketowalkthere?步行去需要多少时间？Wang:Fifteentotwentyminutes,Iguess.ButyoucantakeBusNo.5andgetoffatthesecondstop.我猜想要花15到20分钟。但是你可以坐5路车去，到第二站下车。Stranger:IthinkI'lltakeabus.Thankyouverymuch.我想我乘公共汽车去。非常感谢。Wang:Youarewelcome.不用谢。.WORDSANDEXPRESSIONS单词和短语publicarea公共区域businessarea营业场所toilet(W.C.)n．厕所togostraight直走turnleft左拐elevator(lift)n．电梯corridorn．走廊excellenta．极好的oppositeto在……对面providev.提供insteadadv．代替，顶替enjoyoneself过（用）得愉快ChineseRestaurant中餐厅blockn．街区advertisementn．广告getoff下车oppositea．相反的，反方向的trafficlights红绿灯muchobliged非常感谢.WORDSANDEXPRESSIONS单词和短语mugn．（有柄的）大杯failv．失败accidentn．事故seriousa．严重的，严肃的anklen．脚踝recoverv．恢复，康复air-conditionern．空调menun.菜单dessertn.甜品fantastica.好极的complimentn.恭维的话banquetn.宴会.WORDSANDEXPRESSIONS单词和短语particulara．特别的fondnessn．爱好；喜欢variousa．各种各样的entrancen．入口salmonn.三文鱼terrifica.棒极的delighteda.高兴的，快乐的fancyn.喜欢，癖好tabletennis乒乓球.WORDSANDEXPRESSIONS单词和短语checking-savingsaccount支票储蓄帐户depositn．存款openanaccount开帐户Minimuma.最小的，最低的fillin(out)theform填写表格drawonaccount提取存款thecurrentrateforRMB人民币现价exchangerate兑换率Euron．欧元Exchangememo水单，兑换单.WORDSANDEXPRESSIONS单词和短语airmailn．航空信surfacemail平信registerv．挂号，登记ordinarya.普通的dropv．投（信）pillar-boxn．邮筒postagen．邮资overweighta.超重packagen．包裹weighv．称重量moneyorder(postalorder)汇票recipientn．收款人legiblyadv．易读地，字迹清楚地abbreviatev．编写initialn．姓名或字的起首字母reversea．反面的，背面的remarksn．附言，评论properly正确的，合适的.基础对话BASICDIALOGUEG:Hello,waiter.您好，服务员。W:Justaminuteplease,madam.夫人，请稍等。…Sorrytohavekeptyouwaiting,madam.对不起，夫人，让您久等了。G:That'sOK.Canyougetmeonemoremugofbeer?没关系。能否请您给我再来一杯啤酒？W:Ibegyourpardon?对不起，您说什么？G:0nemoremugofbeer,please.请再来一杯啤酒。W:0nemoment,please.I'llgetitforyourightaway.请稍等。我马上给您送来。.基础对话BASICDIALOGUEG:Excuseme,butwhendoestheChineseRestaurantclose?对不起，请问中餐厅什么时候打烊？W:Itclosesataround9:00,MrBrown.布朗先生，9点左右打烊。G:It's8:45andtheChineseRestaurantwillclosein15minutes.Butmyfriendwillnotbeabletoarriveherebefore9:15.现在8：45，中餐厅15分钟后打烊。但是我朋友9：15之前还到不了。W:Don'tworry.I'llcalltherestaurantandbookatableforyoufor9:30.别着急。我来给中餐厅打个电话，给您订一桌9：30的。G:Thankyou.谢谢。.基础对话BASICDIALOGUEW:Goodmorning,MrScott.司各特先生，早晨好。G:Morning,XiaoWu.I'mleavingforShanghaiforseeingmywife.Mywifeisexpectingmethere.小吴，早晨好。我马上要去上海过生日。我太太在那边等我。W:Happybirthdaytoyou,andpleaseremembermetoMrsScott.生日快乐。代我向司各特太太问好。G:Thankyou,Iwill.Seeyounexttime.谢谢，我会的。再见。W:Goodbye,MrScott.Haveanicetrip.司各特先生，再见。祝旅途愉快。.基础对话BASICDIALOGUEW:Goodevening,sir.CanIhelpyou?先生，晚上好。要帮忙吗？G:Yes.Atablefortwo.是的。我要一张两人桌。W:Howaboutawindowtableoverthere?那边靠窗的座位怎么样？G:That'smarvelous.太好了。.基础对话BASICDIALOGUEW:Howwouldyoulikeyourbeefdone?您喜欢您的牛排怎么烧？G:Bothmediumwell.来两份适中偏熟的。W:Yes,sir.Wouldyouliketohavesomedessert?好的，先生。要来些甜点吗？G:No,thanks.不要了，谢谢。.基础对话BASICDIALOGUEW:Whatdoyouthinkofthefoodservedhere?您觉得这里的餐饮服务如何？G:Thefoodservedisnotbadandtheserviceisfantastic.饭菜味美，服务上乘。W:Thankyouforyourcompliments.谢谢赞美。.基础对话BASICDIALOGUEG:Where'stheBanquetReservationOffice?宴会预订处在哪里？W:Itisattheentranceoftherestaurant.在餐厅入口处。G:Thankyou.谢谢。W:IsthereanythingIcandoforyou?有什么需要我帮忙吗？G:No,thanks.I'llgothereandreserveadinnerbymyself.不用了，谢谢。我去那边预订。W:Haveaniceweekend.周末愉快。G:Thesametoyou.周末愉快。.基础对话BASICDIALOGUEM:Goodafternoon,HumanResourcesDepartment.Maryspeaking.MayIhelpyou?下午好，人力资源部。我是玛丽。要我帮忙吗？F:Frankspeaking.CouldIspeaktoMrBrown,please?我是弗兰克。请问我可以跟布朗先生说话吗？M:I'msorry,MrFrank,butMrBrownisnotathisdeskatthemoment.I'llaskhimtoringyouuplater.Wouldyouliketoleaveyourtelephonenumber?对不起，弗兰克先生，布朗先生现在不在办公室。我请他过会儿给您去电话。请把您的电话号码留给我好吗？F:Yes,myphonenumberis635-567-79.好的，我的电话号码是635－567－79。M:635-567-79.I'llbesuretoaskMrBrowntocallyouback,MrFrank.635-567-79。弗兰克先生，我一定告诉布朗先生给您去电话。.基础对话BASICDIALOGUE-Hiscarelessnessmakesmeangry.他的粗心使我很生气。-Verysorry,buthedidn‘tmeanthat.很对不起，他不是有意的。-Doyoumindmyopeningthewindow?您介意我开窗吗？-Yes.Betterkeepthewindowclosed.是的，我介意。最好别开窗。-I'mdispleasedwithyourservice.我对你们的服务很不满意。-Awfullysorry,we'llbesuretodobetternexttime.实在对不起，我们下次一定做好些。.基础对话BASICDIALOGUE-I‘mkeenontabletennis.我喜欢打乒乓球。-Thereistabletennisonthefivefloor.5层楼可打乒乓球。-Icarefor(gofor)seafood.我喜欢吃海鲜。-Wehavevariousseafoodattheentranceoftherestaurant.这餐厅入口处我们有各种各样的海鲜。-Ilove(like,enjoy)salmon.我喜欢吃三文鱼。-Wouldyoulikesalmontonight?你今晚想吃三文鱼吗？.基础对话BASICDIALOGUE-ThisiswhatIwanted.这正是我想要的。-Congratulations.恭喜恭喜。-Oh,that‘sfantastic(wonderful,terrific,marvelous,great)!啊，太棒了！-I’mgladyoulikeit.我很高兴您喜欢它。-Wearehappy(comfortable,good)here.我们在这里很高兴（很舒服，很好）。-I'mglad(happy,delighted)tohearthat.听到这消息我很高兴。.基础对话BASICDIALOGUEA:Goodafternoon,Miss.小姐，下午好。B:Goodafternoon.CanIhave500USdollarsworthofRMB?下午好。能否给我换500美元的人民币？A:Yes,ofcourse.当然可以。B:WouldyoupleasetellmethecurrentrateforRMB?请告诉我人民币的现价，好吗？A:Pleasewaitaminute.I'llfindouttheexchangeratebetweenUSdollarsandRMB.请等一下。我来查一查美元与人民币之间的兑换率。It's820yuanfor100USdollars.100美元可以兑换820元人民币。B:Thankyouverymuch.谢谢。A:You'rewelcome.别客气。.基础对话BASICDIALOGUEClerk:HowcanIhelpyou?能为您效劳吗？Jack:IwanttosendthispackagetoLosAngelesbyparcelpost,please.我想把这包东西以包裹邮件寄往洛杉机。Clerk:Registered?挂号吗？Jack:Yes.对。Clerk:I'llhavetoweighitfirst.150yuan,please.我得先把它称一下。请付150元。Jack:Hereis200.给你200元。Clerk:Yourchange,please.这是你的找头。Jack:Thankyou.谢谢。.基础对话BASICDIALOGUE情景1:客人抵店,行李员接行李并引领至前台B:Goodevening,ma‘am.WelcometotheABCHotel.晚上好，女士。欢迎光临ABC饭店。G:Thankyou.谢谢。B:Howmanypiecesofluggagedoyouhave?您有几件行李？G:Justthesethree.就这三件。B:Twosuitcasesandonebag.Isthatright?两个手提箱，一个提包，对吗？G:Yes.That'sall.对，就那些。.基础对话BASICDIALOGUEB:I‘llshowyoutotheFrontDesk.Thisway,please.我领您去前台，这边请。B:Iwillputyourbagsbythepostoverthere.我把您的提包放在那边的柱子旁。G:Isee,thanks.好的，谢谢。B:Abellmanwillshowyoutoyourroomwhenyouhavefinishedchecking-in.您登记完了之后将会有应接服务员领您去您的房间。G:OK.Fine.很好。B:Pleaseenjoyyourstay.祝您愉快。.基础对话BASICDIALOGUE情景2:客人办理完入住手续,行李员将行李送至客房B:Goodevening,ma‘am.I’llshowyoutoyourroom.晚上好，女士。由我来领您到您的房间。B:Youhavetwosuitcasesandonebag.Isthatright?您有两个手提箱，一个提包，对吗？G:Yes,that‘sright.对，没错。B:Isthereanythingvaluableorbreakableinyourbag?提包里有贵重或易碎物品吗？G:Yes,there'sabottleofwhisky.有。一瓶威士忌。.基础对话BASICDIALOGUEB:Couldyoucarrythisbag,ma‘am?女士，您来拿这个提包行吗？B:I‘mafraidthecontentsmightbreak.我怕弄碎里面的东G:Sure,noproblem.当然，没问题。B:Thankyou,ma‘am.MayIhaveyourroomkey,please?谢谢您，女士。请把您房间的钥匙交给我好吗？G:Yes,hereyouare.好的，给你。B:Thankyou,ma‘am.Yourroomisonthe23rdfloor.谢谢您，女士。您的房间在23楼。B:Pleasefollowme.请随我来。.基础对话BASICDIALOGUE情景3:行李员离开客房并介绍安全出口B:Thisisyourroom.Afteryou,ma‘am.这就是您的房间。女士，您先请。B:MayIputyourbagshere?提包可以放在这里吗？G:Sure.Justputthemanywhere.当然可以，随便放在哪里都行。B:Isthisthecorrectnumberofbags?行李的件数对吗？G:Let‘ssee.我看看。G:Yes,that'sall.对，就这些。.基础对话BASICDIALOGUEB:Hereisyourroomkey.这是您房间的钥匙。G:Where‘stheemergencyexit?紧急出口在哪里？B:Yournearestemergencyexitisattheendofthiscorridor.离您最近的紧急出口在楼道的尽头。B:Ithasagreensignwithonly“Exit”markedonit.那里有一个绿色的“Exit”标志。B:IsthereanythingelseIcandoforyou?还需要我为您做些什么吗？G:No.Thankyou.没有了，谢谢。B:Pleaseenjoyyourstay.祝您愉快。.基础对话BASICDIALOGUE情景4:客人致电行李员拿行李(退房)BC:ThisistheBellCaptain‘sDesk.MayIhelpyou?这里是服务生领班办公室，我能为您做什么？G:I‘mgoingtocheckoutsoon.我一会儿就要去结账。G:Couldyoupickupmyluggage,please?请帮忙拿一下我的行李好吗？.基础对话BASICDIALOGUEBC:Certainly,ma‘am.MayIhaveyourroomnumber,please?当然了，女士。能告诉我您的房间号吗？G:Yes,it‘s2932.是2932。BC:Room2932.2932房。BC:Wewillsendabellmanimmediately.我们这就派一名服务生去。BC:Couldyouwaitinyourroom,please?请在您的房间稍候。.基础对话BASICDIALOGUE情景5:行李员到达客人房间B:Goodmorning,ma‘am.I’vecomeforyourbags.早安，女士，我来拿您的行李。G:Thankyou.Couldyoutakethesetwosuitcases,please?谢谢。请你拿这两个手提箱好吗？G:I‘llbringtheshoulderbagwithme.我自己拿这个肩包B:Certainly,ma‘am.Twosuitcases?当然，女士。两个手提箱？G:Yes.是的。.基础对话BASICDIALOGUE情景6:客人退房后到礼宾台取行李G:Iaskedformybagstobepickedupfrommyroom.我让把我的行李从我房间拿下来。G:Doyouhavethem?在你们这里吗？BC:Certainly,ma‘am.在的，女士。BC:MayIseeyourroomkey,please?请把房间钥匙给我看看好吗？G:Idon'thaveit.I'vealreadycheckedout.我没有钥匙，我已经退房了。.基础对话BASICDIALOGUEBC:Isee.MayIseeyourfinalbillthen,ma‘am?明白了。能看一下您的离店账单吗，女士？G:Sure,hereyouare.当然，给你。BC:Thankyou,ma‘am.谢谢，女士。BC:Abellmanwillbringyourbags.Justamoment,please.服务生会给您拿您的行李，请稍候。.基础对话BASICDIALOGUE情景7:客人到礼宾台寄存行李G:I‘dliketoleavethiswithyou.我想把这个放在你们这里B:Certainly,ma‘am.Isthereanythingvaluableorbreakableinyourbag?当然可以，女士。您的提包里有贵重或易碎物品吗G:No.没有。B:Thankyou.Hereisyourtag,No.33.谢谢。这是您的号牌，33号。G:Whendoesthecloakroomclose?寄存处什么时间关门？B:Thiscloakroomisopenuntil9p.m.寄存处一直开到晚上9点。.Reserving/BookingaRoomvocabulary:预定v.reserve/bookn.reservationmakeareservation客房预定部RoomReservations确认v.confirmn.confirmation取消v.canceln.cancellation客户client空房间vacancyvacantroom大批订房blockbooking套房／单人房／双人房suite/singleroom/doubleroom双人对床房twinroom三人房（双人房内加一床）tripleroom总统套房executivesuitewith/withoutbath带/不带浴室的withshower带淋浴的宽敞的spacious旺季peakseason价格，费用rate折扣discount.基础对话BASICDIALOGUE情景8:预订C:Goodmorning.ThisisRoomReservations.MayIhelpyou?早安。这里是房间预订处，我能为您做什么？G:Yes.I‘dliketoreservearoom.我想订一个房间。C:Thankyou,sir.Forwhichdate?谢谢，先生。定哪天的？G:FromOctober15th.十月十五号。C:Forhowmanynights?订几天呢？G:Forthreenights.三天。.基础对话BASICDIALOGUEC:Howmanyguestswilltherebeinyourparty?随同您来的有几位客人？G:Justmywifeandmyself.就我太太和我。C:Whichkindofroomwouldyouprefer,adoubleoratwin?我们有大床间和双人间，您要订哪种?G:Atwinplease.双人间。C:Couldyouholdtheline,please?请别挂电话。C:I'llcheckourroomavailabilityforthosedays.我查一下那几天还有没有房间。.基础对话BASICDIALOGUE情景10:预订C:Goodmorning.ThisisRoomReservations.MayIhelpyou?早安。这里是房间预订处，我能为您做什么？G:Yes.I‘dliketoreservearoom.我想订一个房间。C:Whichkindofroomwouldyouprefer,adoubleoratwin?我们有大床间和双人间，您要订哪种?G:Atwinplease.双人间。C:Wehaveatwinat250￥andat350￥.Whichwouldyouprefer?双人间有房价为250元和350元的两种，您要订哪种？.基础对话BASICDIALOGUEG:We‘lltaketheoneat350.我们要350的。C:Certainly,sir.MayIhaveyournameandinitials,please?当然可以，先生。请问您的名字和缩写？G:Yes,it'sCarruthers.T.E.好的，我的名字是Carruthers.T.E.。C:Howdoyouspellthat,please?请问怎么拼写？G:C,A,doubleR,U,T,H,E,R,S.C,A,双写R,U,T,H,E,R,S。。C:Mr.Carruthers.MayIhaveyourphonenumber,please?Carruthers先生，请问您的电话号码？.基础对话BASICDIALOGUEG:Yes,thenumberis06-321-2345.电话号码是06-321-2345。C:06-321-2345.Isthisyourhomephonenumber?06-321-2345。这是您家中电话吗？G:Yes,itis.是的。C:Whattimedoyouexpecttoarrive,sir?您预计什么时间到达，先生？G:Oh,around6p.m.,Isuppose.哦，我想大约下午6点钟.基础对话BASICDIALOGUE情景11:外部客人致电在店客人C:Goodmorning.ThisistheInformationDesk.MayIhelpyou?早安。这里是服务台，我能为您做什么？G:Yes.I‘dliketospeaktoMr.JohnCrowe.我想跟JohnCrowe先生讲话。G:Couldyoutellmehisroomnumber?您能告诉我他的房间号吗？.基础对话BASICDIALOGUEC:Certainly,sir.Howdoyouspellhislastname,please?当然可以，先生。请问怎么拼写他的姓氏？G:C,R,O,W,E.C,R,O,W,E.C:Thankyou,sir.Justamoment,please.谢谢，先生。请稍候。G:Yes.好的。C:I'lltransferyourcall.Couldyouholdtheline,please?我把您的电话转接过去，请别挂机。.基础对话BASICDIALOGUE情景12:接听电话—为客人留言C:ThisisInformationDesk.MayIhelpyou?这里是服务台，我能为您做什么？G:ItriedtocontactMr.GulbenkianinRoom834buthewasout.我想与834房的Gulbenkian联系，但是他外出了G:Couldyoutakeamessageforhim,please?请你给他留个信，好吗？C:Certainly,sir.ForMr.GulbenkianinRoom834.当然可以，先生。给834房的Gulbenkian。.基础对话BASICDIALOGUEC:Whoisthiscalling,please?请问您贵姓？G:Yes.MynameisJamesEllens.我叫JamesEllens。C:Mr.Ellens.Goahead,please.请继续，Ellens先生。G:Couldyouaskhimtocallmebackassoonashearrivesatthehotel?请让他回到酒店给我回电话，可以吗？C:Certainly,sir.当然，先生。C:Isthatthemessage?留言就这些吗？.基础对话BASICDIALOGUEG:Yes,that‘sall.就这些。C:Certainly,sir.Iwillrepeatyourmessage.好的，先生。我重复一下您的留言。C:ThemessageisforMr.GulbenkianinRoom834fromMr.JamesEllens.留言是JamesEllens先生给834房的Gulbenkian先生的。C:Pleasecallhimbackwhenyouarriveatthehotel.请您到酒店时给他回电话。C:Isthatcorrect?对吗？G:That'sright.很对。.基础对话BASICDIALOGUE情景13:解答客人询问G:CouldyoupleasetellmehowtogettotheBar?请问到酒吧怎么走？C:TheBarisonthisfloor.酒吧就在这层楼。C:Pleasegostraightalongthehallway,turnrightattheendandtheBarisonyourleft.请沿着走廊直行，到头右转，酒吧在您的左手边。G:Thankyou.谢谢。.基础对话BASICDIALOGUEG:Excuseme,whereisthetelephone?请问，电话在哪里？C:Thepublicphone,ma'am?公用电话吗，夫人？G:Yes.对。C:It‘soverthereatthebackoftheelevatorhall.在那边，电梯间的后面。G:Thanksalot.多谢。C:You'rewelcome,ma'am.别客气，夫人。.基础对话BASICDIALOGUE情景14:接收客人包裹C:Goodafternoon,ma‘am.MayIhelpyou?下午好，女士。我能为您做什么？G:I‘dlikethispackagetobedeliveredtoMrs.DickinsoninRoom543.我想把这个包裹交给543房间的Dickinson夫人。C:Certainly,ma'am.Isthereanythingvaluableorbreakableinthispackage?当然可以，女士。包裹里面有什么贵重或易碎物品吗？.基础对话BASICDIALOGUEG:No,thereisn‘t.没有。C:Isee,ma‘am.Couldyoufilloutthisform,please?好的，女士。请您填写一下这张表格好吗？G:Ofcourse.Hereyouare.当然，给你。C:Thankyou,ma'am.Wewilldeliverittoherroomwhenshearrives.谢谢您，女士。我们会在她回来时把包裹交给她的。.基础对话BASICDIALOGUE情景15:退房C:Goodmorning,sir.MayIhelpyou?早安，先生，我能为您做什么？G:Yes,I‘dliketosettlemybill,please.我想结帐。C:Certainly,sir.MayIhaveyourroomkey,please?当然，先生。请把您房间的钥匙给我好吗？G:Sure.Hereyouare.那当然。给你。.基础对话BASICDIALOGUEC:Justamoment,please.I‘lldrawupyourbillforyou.请稍候，我整理一下你的账单。C:Thankyouforwaiting,sir.Yourbilltotals￥6349.让您久等了。您的账单总计是6349元。G:Thatmuch!Wouldyoumindlettingmehavealookatit?那么多！你不介意让我看一下吧？C:Notatall,sir.Hereyouare.不介意，先生，给您。.基础对话BASICDIALOGUEG:Thanks.谢谢。G:Well,itseemstobeallright.看起来都对。G:Howmuchisthatindollars,please?用美元是多少钱C:Justamoment,sir.I‘llcalculatethatforyou.请稍候，先生。我帮您算一下。C:Itcomesto241dollarsand41centsattoday‘sexchangerate.按今天的汇率是241美元41美分。G:Isee,OK.明白了。好的。.基础对话BASICDIALOGUE情景16:公司付款C:Howwouldyouliketomakepayment?您想如何付账？G:Onthecompanyaccount,please.请记在公司账上。C:MayIknowthenameofyourcompany,please?请问您公司的名称？G:Yes,it‘sG.N.Electrics,America.是美国G.N.电器公司。C:MayIhavetwoofyourbusinesscards,please?请给我两张您的名片好吗？.基础对话BASICDIALOGUEG:Why?为什么？C:We‘dlikeoneforourfiles,andonefortheaccount.我们用一张来存档，一张用来付账。G:Isee.Hereyouare.明白了。给你吧。C:Justamoment,please.请稍候。C:Thankyouforwaiting,sir.Couldyousign,here,please?让您久等了，先生。请在这里签字好吗？C:Thankyou.Wehopetowelcomeyouagainsoon.谢谢。希望您再次光临。.基础对话BASICDIALOGUE情景17:外币兑换及使用保险箱C:Goodevening,ma‘am.MayIhelpyou?晚上好，女士，我能为您做什么？G:Yes,I‘dliketochangesomemoney,please.我要换一些钱。C:Certainlyma‘am.好的，女士。C:Howmuchwouldyouliketochange?您希望换多少？G:Let'ssee.I'llneedaboutsixhundreddollars.我想想。我需要大约六百美元。.基础对话BASICDIALOGUE情景:使用保险箱C:Goodevening.MayIhelpyou?晚上好，我能为您做什么？G:Yes.I‘dliketouseasafetydepositbox.我想用一个保险箱。C:Certainly,sir.Couldyoufilloutthisform,please?当然，先生。请您填一下这份表格好吗？G:Hereyouare.给你。C:Thankyou,sir.YouwouldliketouseituntilMay20th?谢谢，先生。您想用到5月20号对吗？G:Yes.是的。C:Thisway,please.Yourboxnumberis520.这边请。您箱子的号码是520。G:Thankyou.谢谢。.基础对话BASICDIALOGUE情景18:洗衣服务G:Hello.IsthisHousekeeping?你好，是客房部吗？H:Yes.MayIhelpyou?是的，我能为您做什么？G:Yes.Couldyousendsomeonetopickupmylaundry,please?请你们派人来取我要洗的衣服好吗？H:I'mafraidit'stoolatefortoday'slaundry,ma'am.恐怕时间太晚了今天洗不了，女士。.基础对话BASICDIALOGUEH:Wecandeliverittomorrowaround6p.m.我们要明天下午6点左右才能送还。G:That‘sOK.It’snoturgent.那没关系，我不着急。H:Couldyouleaveitonthebed,ifyouaregoingoutma‘am?如果您要外出的话，女士，请把衣服留在床上G:Sure.I‘lldothat.好吧，我会的。H:Thankyou,ma‘am.Goodbye.谢谢，女士，再见。G:Goodbye.再见。.基础对话BASICDIALOGUE情景19:客人遗失物品H:Housekeeping.MayIhelpyou?客房部，我能为您做些什么？G:Yes,I‘velostmycamera.我的照相机丢了。H:I‘msorrytohearthat,sir.听到这个我深感遗憾，先生H:Shallwecheckyourroomforyou?要我们替你检查一下房间吗？G:No,I'vealreadycheckedthere.不用，我已经查过了。.基础对话BASICDIALOGUEH:Couldyougivemesomeinformationaboutyourcamera,please?请告诉我有关您的照相机的一些情况好吗？G:Yes,ofcourse.那当然。H:Whatmakeisit?是什么牌子的？G:It‘saNikonFE.是NikonFE。H:Whatcolorisit?什么颜色？G:Blackandsilver.黑色加银色。H:Pleasedon'tworry.Wewilldoourbesttofindyourcamera.请别着急。我们会尽全力寻找您的照相机。.基础对话BASICDIALOGUE情景20:客人遗失物品H:Housekeeping.MayIhelpyou?客房部，我能为您做些什么？G:Yes,I‘velostmycamera.我的照相机丢了。H:Whenandwheredidyoufirstmissit,sir?您什么时候在哪里发现它不见了，先生？G:ThismorningafterbreakfastintheCoffeeShop.今天早上早饭之后，在咖啡厅。.基础对话BASICDIALOGUEH:Wewillchecktherefirst.我们会先检查那里。G:I‘vealreadybeentherebuttheydidn’tfindit.我已经去过，可是他们没找到。H:Didyougoanywhereelseafterthat?之后您去过什么地方吗？G:No,wewenttotheDrugStoreandthenstraightbacktoourroom.没有。我们去了药店，然后直接回房间了。.基础对话BASICDIALOGUEH:WewillcheckthereandwiththeSecuritySection,too.我们会和保安部门也检查那里。H:Whenwillyoubecheckingout,sir?您什么时候退房，先生？G:Tomorrowmorning.明天上午。H:Thankyou,sir.Pleasedon‘tworry.谢谢您，先生。请别着急。H:Wewilldoourbesttofindyourcamera.我们会尽全力寻找您的照相机。.基础对话BASICDIALOGUE情景21:客人离店后将物品遗失在房间内H:Housekeeping.MayIhelpyou?客房部，要帮忙吗？G:Yes,I‘vejustcheckedoutbutIthinkImusthaveleftmycoatinmyroom.我刚退了房，可是我想我肯定把外套忘在房间里了。H:MayIhaveyournameandroomnumber,please?请问您贵姓和房间号？.基础对话BASICDIALOGUEG:Yes.It‘sMrs.WilsonandIwasinRoom1120.我是Wilson夫人，住在1120房。H:CouldyoucometoRoom3720now?请您现在到1120房好吗？H:Andwewillwaitforyouthere.我们在那里等您。G:OK.I'llbethererightaway.好的，我马上就到。.基础对话BASICDIALOGUE情景22:客人需要绿茶G:Couldyoubringsomegreentea,please?请拿些绿茶来H:Certainly,sir.Forhowmanypersons,please?好的，先生，请问要几位的？G:Fortwo.两位。G:Bytheway,howdoyouusethiscoffeeserver?顺便问一下，怎么用这个咖啡机？.基础对话BASICDIALOGUEH:Fillthecontainerwithwaterandletitboilforabout7to8minutes.把容器装满水，然后把水煮7到8分钟。G:Isee,thanks.明白了，谢谢。H:You'rewelcome,sir.Wewillbringyourgreenteaimmediately.别客气，先生。我们马上给您拿绿茶来。.基础对话BASICDIALOGUE情景23:直拔电话O:ThisistheHotelOperator.MayIhelpyou?我是酒店接线员，我能为您做什么？G:Yes.I‘dliketomakeanoverseascall.我想打一个国际电话。O:Certainly,sir.Isthisapaidcall?当然，先生。是您付费吗？.基础对话BASICDIALOGUEG:Yes,it'sastationcall.是，是叫号电话。O:Youmaycalldirectfromyourroom,sir.您可以直接从您的房间打，先生。O:Itischeaperthanbookingitthroughtheoperator.要比通过接线员预订便宜。.