@FOFD-004 CREDIT CARD PREAUTHORIZATION

STANDARD OPERATING PROCEDURE 标准 excel标准偏差excel标准偏差函数exl标准差函数国标检验抽样标准表免费下载红头文件格式标准下载 操作 流程 快递问题件怎么处理流程河南自建厂房流程下载关于规范招聘需求审批流程制作流程表下载邮件下载流程设计 CREDIT CARD AUTHORIZATION 信用卡预授权 Task Number 编号: FOFD-004 Department部门: Rooms/FO/Front Desk Date Issued日期: Jan. 2011 Policy Statement: 政策陈述： I expect my check-in and all my requests to be handled quickly, friendly and efficiently by knowledgeable staff in a professional manner. I expect credit card transactions to be discreetly handled. 希望相关部门能以专业化的态度快速、友好、有效地处理我的登记并尽量满足我的要求。希望相关部门能谨慎地处理信用卡交易。帮助。 Time to Train: 培训时间 40 minutes     1)The function of credit card Authorization 信用卡预授权的功能 Credit card authorization is one of the methods of payment when guest checks in at the front desk. 信用卡预授权是客人在前台登记入住时支付押金的一种方式. 2)Special attention 特别注意 Examining the card carefully, ascertaining that it is issued to the guest himself and that the expiry date is still valid. Approval codes must be obtained for all credit card transactions. If an approval code is already obtained for a credit card transaction but guest subsequently decides to pay in cash, the code should be canceled. 仔细查看信用卡卡面,确认是客人本人的且在有效期内。信用卡交易必须有授权号或交易批准码。如果在信用卡交易时已取得批准码，而客人却又决定改用现金，此笔授权或交易应被取消.。 3)Ask for credit card if guest pays by credit card upon check in. 如客人入住登记时以信用卡支付,请客人出示信用卡. Obtain the guest credit card and make pre-authorization. 得到信用卡并做预授权。 The hotel accepts the following international & domestic credit cards: 以下国际国内卡可在酒店使用: International国际卡: Visa/Master/American Express/Diners Club/JCB Domestic 国内卡 : All domestic credit cards. 4）Obtain authorization code 获得授权码 Obtain the authorization code according to the guest’s length of stay and the estimated expenditure in the hotel. Generally speaking, the amount should be room rate X room nights X 150% 根据客人住店的时间长短及在酒店的预计消费，取得信用卡金额授权码。金额为房价X房晚X150%. 5）Advise the guest if the card has been declined 如果信用卡被银行拒绝，立即告知客人。 If the approval code fails to be obtained due to a) The EDC reads that this credit card has been declined, please inform the guest and suggest that he/she change another credit card for deposit. 如果获取信用卡授权失败,是由于以下原因: 信用卡本身有问题,EDC机器显示该卡遭银行拒绝，应立即告知客人，并建议客人换另一张卡。 “Excuse me sir, it seems this card has been rejected by the bank, I was wondering is it convenient for you to try another card?” 很抱歉,先生,您的这张卡银行POS机不接受，您看是否再换张卡试一下呢？ Should the problem have to do with the EDC itself, please imprint the guest’s credit card and ask for his/her signature. Then call the relevant bank for pre-authorization manually.(note down the bank transaction code if the card has on the back.)如果是EDC本身机器问题, 请手工押信用卡空白单,请客人签字.之后打电话给发卡银行,人工取得授权. （如果卡背面有银行交易码，请记在空白卡单上） 6）Ask for further authorization 追加授权 If the guest’s expenditure in the hotel exceeds the credit card pre-authorization, please call the guest and ask for more for deposit. However, we don’t have to make second or third approval codes taking the checkout efficiency and financial risks into consideration; unless the guest requests to do so, we may suggest that the guest settle part of the whole bill and the first authorization can be still used. 如果客人在酒店的消费要超过预授权金额,请通知客人追加押金.然而,我们未必一定要再做第二或第三份预授权,除非客人同意这样的操作方式.考虑到过多的授权单会影响退房效率及财务风险, 我们可以建议客人先结算部分的消费,登记时取得的预授权仍然可有效使用.