饭店情景英语 (修订版)

饭店情景英语 (修订版) 基本 资料 新概念英语资料下载李居明饿命改运学pdf成本会计期末资料社会工作导论资料工程结算所需资料清单 饭店情景英语 (修订版) 作者: 郭兆康主编 出版社: 出版年: 2000年04月第2版 页数: 定价: 22 装帧: ISAN: 内容简介 本书是根据涉外餐旅业实际需要编写的英语岗位培训教材, 分别介绍了宾馆的前厅、客房、餐厅、商场和管理部门的常 用口语。 书 目: 举报失效目录 超星 PART? THE FRONT OFFICE 前厅 1 INTRODUCTION(导言) The Manager s Remarks(经理的话) UNIT 1 Room Reservations(预订客房) 1-1 A Long Distance Call Reservation(长... 1-2 A Group Reservation(团体预订) 1-3 A Face-to -Face Reservation(门市预订... Structure Study:will be+doing sth.(将来... Function Study:Connecting Telephone Cal... Exercises(练习) UNIT 2 At the Reception Desk(接待处) 2-1 Registration(登记住宿) 2-2 Receiving a Walk-in Guest(接待过路客... 2-3 Extending the Stay(续住) Structure Study:to be going to do sth.(... Function Study:Greetings and Getting Ac... Exercises(练习) UNIT 3 The Bellman(应接服务员) 3-1 Introducing Hotel Services(介绍饭店... 3-2 About Slow Delivery of Baggage(抱怨... 3-3 Ticket-Booking Service(订票) Structure Study:Let me... Please don t.... How...! What a ....!(感叹句) 2 Function Study:Offering Help(提供帮助) Exercises(练习) UNIT 4 At the Information Desk(问讯处) 4-1 Mail Service(邮寄服务) 4-2 Introducing Some Scenic Spots(介绍景... 4-3 Showing the Way(指明方向) Structure Study:Have you...yet?(现在完成... Function Study:Showing Directions(指明方... Exercises(练习) UNIT 5 The Cashier(出纳员) 5-1 Foreign Currency Exchange(兑换外币)... 5-2 Checking Out(结账) 5-3 Mis-calculation(算账出错) Structure Study:We hope that...(宾语从句... Function Study:Bidding Farewell(道别) Exercises(练习) UNIT 6 Settling Guests Complaints(处理... 6-1 Changing a Room(换房) 6-2 At the Lost and Found Desk(失物招领... 6-3 Charging More(加收房费) Structure Study:He said(that)he... He told me(that)he...(间接引语) 3 Function Study:Answering Complaints(答复... Exercises(练习) UNIT 7 The Business Center and the Gene... 7-1 Introducing the Services of the Bus... 7-2 About the Fax Service(关于传真服务)... 7-3 Dealing with the Telephone Problem(... Structure Study:Usage of Tenses(时态用法... Function Study:Expressing“Declining”(... Exercises(练习) CONSOLIDATION(复习) PART? THE HOUSEKEEPING DEPARTMENT 房务... INTRODUCTION(导言) The Manager s Remarks(经理的话) UNIT 1 Guiding the Guests to Their Room... 1-1 Recognizing the Guests(迎接新客) 1-2 About the Room Facilities(介绍房间设... 1-3 About the Hotel Services(介绍服务项... Structure Study:more...than/the most...... Function Study:Imparting and Reporting ... Exercises(练习) UNIT 2 Chamber Service(客房服务) 2-1 Making Up the Room(收拾房间) 4 2-2 Cleaning the Room(打扫客房) 2-3 The Turn-down Service(做晚床) Structure Study:to have/get sth.done(使... Function Study:Promising(许诺) Exercises(练习) UNIT 3 Special Services(特别服务) 3-1 Buying Things on Request(代客人购物... 3-2 About Room Service(客房用餐服务) 3-3 At Tea Time(茶点时间) Structure Study:...or...?(选择问句) Function Study:Expressing and Respondin... Exercises(练习) UNIT 4 Laundry Service(洗衣服务) 4-1 Explaining How to Get the Service(介... 4-2 Suggesting Express Service(建议快洗... 4-3 “Honesty Is the Best Policy.”(诚实... Structure Study:be+done(被动语态) Function Study:Expressing Obligation(责... Exercises(练习) UNIT 5 Miscellaneous Services(多项服务)... 5-1 Providing Something Extra on Reques... 5-2 About Baby-Sitting Service(托婴服务... 5 5-3 Dealing with Emergency(处理紧急情况... Structure Study:It s...for sb.To do sth... It s...that(who,whom)...(强调型句型中的... Function Study:Sympathizing(同情) Exercises(练习) UNIT 6 Wake-up Call Service(唤醒服务) 6-1 Explaining Time Differences(解释时差... 6-2 A Morning Call(叫早电话) 6-3 Leaving the Hotel(离店) Structure Study:You re...,aren t you?(反... Function Study:Giving Explanation(解释)... Exercises(练习) UNIT 7 The Maintenance Service in the G... 7-1 Repairing the TV Set(修理电视机) 7-2 Showing How to Use Certain Faciliti... 7-3 Solving the Mini-Bar Problem(解决小... Structure Study:Adverbial Clause(定语从... Function Study:Expressing Agreeing and ... Exercises(练习) CONSOLIDATION(复习) PART ? FOOD AND BEVERAGE DEPARTMENT 餐... INTRODUCTION(导言) 6 The Manager s Remarks(经理的话) UNIT 1 At the Bar(酒吧) 1-1 Shanghai Cocktail(上海鸡尾酒) 1-2 Chinese and Foreign Wines(中外酒类)... 1-3 Passing on a Message(传递口信) Structure Study:...what to do(带疑问词的... Function Study:Stating Preference(抉择)... Exercises(练习) UNIT 2 Seating the Diners(顾客就座) 2-1 A Reservation Call(预订电话) 2-2 Receiving the Diners(接待顾客) 2-3 A Complaint About the Dining Room(投... Structure Study:may,might,could,can t,m... Function Study:Asking for Repetition(请... Exercises(练习) UNIT 3 Taking Orders(点菜) 3-1 Helping to Order Dishes(帮助点菜) 3-2 Chinese Food(中国菜) 3-3 Wine Orders(点酒) Structure Study:who,whom,whose,which,th... Function Study:Making Suggestions(建议)... Exercises(练习) 7 UNIT 4 Serving Dishes(上菜) 4-1 Misserving(上错菜) 4-2 Normal Service for a Chinese Banque... 4-3 Offering Room Service(提供客房内用餐... Structure Study:if...(真实条件从句和非真... Function Study:Apologizing(道歉) Exercises(练习) UNIT 5 Birthday Party(生日晚会) 5-1 Going to a Chinese Birthday Party(参... 5-2 The Longevity Noodles(长寿面) 5-3 Birthday Cake(生日蛋糕) Structure Study:What...is...(what从句) Function Study:Expressing Wishes and Co... Exercises(练习) UNIT 6 Ways of Paying(付款方式) 6-1 Signing the Bill(签账单) 6-2 Paying with Credit Card(用信用卡来付... 6-3 How to Pay for a Dinner Party of 20... Structure Study:v-ing(动名词和现在分词)... Function Study:Asking for Opinions(征求... Exercises(练习) UNIT 7 Western Food and Buffet(西餐及自... 8 7-1 Western Breakfast(西式早餐) 7-2 Dinner à la Carte(零点服务) 7-3 Buffet(自助餐) Structure Study:Mood and Subjunctive Mo... Function Study:Asking About Preference(... Exercises(练习) CONSOLIDATION(复习) PART ? SHOPPING ARCADE 商场部 INTRODUCTION(导言) The Manager s Remarks(经理的话) UNIT 1 At the Tourist Souvenir Departme... 1-1 Greeting Customers(招呼顾客) 1-2 Recommending a Toy(推荐玩具) 1-3 Testing the Quality(检测质量) Structure Study:v-ed(过去分词) Function Study:Recommending(推荐) Exercises(练习) UNIT 2 At the Textile and Knitwear Depa... 2-1 Talking About Fashion(谈论时装款式)... 2-2 Choosing Colorful Silk Fabrics(挑选... 2-3 “The Great Wall Is Very Close to M... Structure Study:will have done(将来完成... 9 Function Study:Making Business Appointm... Exercises(练习) UNIT 3 At the Arts and Crafts Departmen... 3-1 Correcting Errors(纠正错误) 3-2 Holding One-Price Policy(坚持货无二... 3-3 Cooling Off a Persistent Guest(摆脱... Structure Study:Parenthesis(插入语) Function Study:Refusing(拒绝) Exercises(练习) UNIT 4 At the Pharmacy and Foodstuff Co... 4-1 Persuading the Customer to Buy(说服... 4-2 Handling Difficult Situations(应付困... 4-3 Wrapping the Goods(包装货物) Structure Study:Ellipsis(省略) Function Study:Stating Cautions and Pro... Exercises(练习) UNIT 5 At the Chinese Seal Cutting,Pain... 5-1 Making a Symbol of Love(爱的象征) 5-2 Bringing Up a Better Understanding ... 5-3 Ancient Culture and New Skills(古文... Structure Study:Inversion(倒装) Function Study:Expressing Possibility(表... 10 Exercises(练习) UNIT 6 At the Cashier s Counter,etc.(在... 6-1 Talking About Sizes(谈论尺码) 6-2 Showing by Comparison(货比货) 6-3 At the Cashier s Counter(在账台) Structure Study:Preposition(介词) Function Study:Hesitating(犹豫) Exercises(练习) UNIT 7 At the Cultural and Recreational... 7-1 At the Audio-Visual Product Counter... 7-2 At the Book Counter(在图书柜) 7-3 At the Penjing(Potted Landscape)Cou... Structure Study:Absolute Construction(独... Function Study:Expressing Liking and Di... Exercises(练习) CONSOLIDATION(复习) PART ? HOTEL MANAGEMENT 饭店管理 INTRODUCTION(导言) The General Manager s Remarks(总经理的话... UNIT 1 Hosting Guests(招待宾客) 1-1 General Manager s Welcoming Speech(... 1-2 Congratulating a Guest on Her Birth... 11 1-3 PR Manager s Farewell Speech(公关部... Structure Study:“could”and“would”(情... Function Study:Representing Someone or ... Exercises(练习) UNIT 2 Sales Promotion(推销) 2-1 Making an Appointment(约会) 2-2 Talking About Hotel Reservations(洽... 2-3 Negotiating on Terms(谈判条款) Structure Study:“have to”and“must”(... Function Study:Negotiating(谈判) Exercises(练习) UNIT 3 Public Relations(公共关系) 3-1 Arranging for a Convention(安排会议... 3-2 Offering Special Services(提供特别服... 3-3 Soliciting Comments and Suggestions... Structure Study:Compound and Complex Se... Function Study:Introducing People(社交介... Exercises(练习) UNIT 4 Settling Complaints(解决投诉) 4-1 Dealing with a Difficult Guest(与执... 4-2 Handling a Complaint About Restaura... 4-3 Handling a Complaint About Room Res... 12 Structure Study:have sb.do sth.(让某人做... Function Study:Giving Explanations in S... Exercises(练习) UNIT 5 Dealing with Special Problems(应... 5-1 Claiming for Damage and Loss(索赔) 5-2 Discovering a Forged Bank Note(发现... 5-3 Dealing with Violation of Hotel Reg... Structure Study:Subordinate Clauses(从句... Function Study:Politely Negating(委婉的... Exercises(练习) UNIT 6 Interview and Orientation(面试和... 6-1 Interview(面试) 6-2 Security(安全保卫) 6-3 Orientation(迎新培训) Structure Study:Definite Article“the”... Function Study:Politely Asking for Info... Exercises(练习) UNIT 7 At the Manager s Office(经理办公... 7-1 Morning Briefing(早晨例会) 7-2 Arranging for an Exhibition(安排展览... 7-3 Employee Motivation(调动员工积极性)... Structure Study:Non-Finite Verbs(非谓语... 13 Function Study:Presiding a Meeting and ... Exercises(练习) CONSOLIDATION(复习) APPENDIX I Elementary English for Hotel Staff and ... 1.Courtesy English(通用礼貌英语) 2.For Hotel Staff(饭店员工用) 3.For Hotel Management(饭店干部用) 4.For Hotel Shops(商场员工用) APPENDIX ? Useful Words and Expressions for Hotel ... APPENDIX ? Menus of Chinese and Western Cuisines(中... APPENDIX ? Hotel Organization Chart(饭店机构表) 1 14