五星级酒店餐饮部职位说明书

五星级酒店餐饮部职位说明书五星级酒店餐饮部职位说明书 INDEX F&B Director 餐饮部总监 F & B Manager 餐饮部经理 Asst. F & B Manager 餐饮部经理助理 F&B Coordinator 餐饮部协调员 Secretary 秘书 F&B Clerk 餐饮部文员 Catering Manager 宴会厅经理 Banquet Supervisor 宴会厅主管 Banquet Captain 宴会厅领班 Banquet waiters/w...

五星级酒店餐饮部职位说明书 INDEX F&B Director 餐饮部总监 F & B Manager 餐饮部经理 Asst. F & B Manager 餐饮部经理助理 F&B Coordinator 餐饮部协调员 Secretary 秘书 F&B Clerk 餐饮部文员 Catering Manager 宴会厅经理 Banquet Supervisor 宴会厅主管 Banquet Captain 宴会厅领班 Banquet waiters/waitress 宴会厅男女服务员 Banquet Coordinator 宴会厅协调员 Canteen Supervisor 员工餐主管 Canteen Attendant 员工餐服务员 Restaurant Manager – Coffee House 咖啡厅经理 Asst. Rest. Manager – Coffee House 咖啡厅经理助理 Rest. Supervisor – Coffee House 咖啡厅主管 Rest. Captain – Coffee House 咖啡厅领班 Rest. Hostess – Coffee Shop 咖啡厅领位 Rest. Waiter/ waitress – Coffee House 咖啡厅男女服务员 Rest. Bus boy – Coffee House 咖啡厅勤杂工 Room Service Manager 咖啡厅送餐服务经理 Room Service Supervisor 咖啡厅送餐服务主管 Room Service Captain咖啡厅送餐服务领班 Room Service Ordertaker 送餐服务接单员 Room Service Waiter 送餐服务员 Restaurant Manager Chinese Restaurant 中餐厅经理 Asst. Restaurant Mgr. – Chinese Restaurant 中餐厅经理助理 Restaurant Supervisor – Chinese Restaurant 餐厅主管 f and to solve practical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the construction of Restaurant Captain – Chinese Restaurant 餐厅领班 Restaurant Hostess – Chinese Restaurant餐厅女领班 Restaurant Waiter / waitress – Chinese Restaurant餐厅男女服务员 Restaurant Busboy – Chinese Restautant餐厅勤杂工 Beverage Manager/Asst. Beverage Manager 酒水部经理及助理 Beverage Supervisor 酒水部主管 Bar Captain 酒水部领班 Cocktail Waitress鸡尾酒服务员 Bartender调酒员 Fun Pub Manager夜总会经理 Fun Pub Supervisor 夜总会主管 Fun Pub Captain夜总会领班 Disc Jockey唱片骑士 Specialty Restaurant Manager 地中海餐厅经理 Asisst. Specialty Restaurant Manager 地中海餐厅经理助理 Specialty Restaurant Supervisors 地中海餐厅主管 Specialty Restaurant Captain 地中海餐厅领班 Specialty Restaurant Hostess 地中海餐厅领位 Specialty Waiter/waitress 地中海餐厅服务员 Delicatessen Assistant Manager 食品店经理助理 Delicatessen Captain 食品店领班 Delicatessen Waiter/tress 食品店服务员 Revolving Restaurant Manager 旋转餐厅经理 Assist Revolving Restaurant Manager 旋转餐厅经理助理 Revolving Restaurant Supervisor 旋转餐厅主管 Revolving Restaurant Captain旋转餐厅领班 Revolving Restaurant Hostess旋转餐厅领位 Revolving Restaurant Waiter/waitress 旋转餐厅服务员 2e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : FOOD & BEVERAGE DIRECTOR 职务餐饮部总监 DEPARTMENT : F&B ADMINISTRATION 部门餐饮管理 JOB CODE : FB 1 代码 REPORT TO : GENERAL MANAGER 上级主管总经理 GENERAL MISSION 职责概述 Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in office administration and operation of the department. 负责监督、计划、控制及协调有关办公室行政管理及本部门各餐饮的工作。 RESPONSIBILITIES AND MEANS 职责和方法 Responsible for the overall operation and co-ordination of various Food & Beverage departments such as coffee shop, Room se4rvice, Specialty Restaurant, Night Club, all the kitchens, stewarding etc. 全面负责餐饮部分部门的运作如 , 咖啡厅 , 地中海餐厅 , 送餐服务 , 中餐厅 , 夜总会, 所有厨房及管事部等部门 . ADMINISTRATIVE RESPONSIBILITIES行政职责 Exercises administration and supervises through Food & Beverage Manager, Executive Chef and Restaurant Managers. 通过餐饮部经理 , 行政总厨及各餐厅经理进行监督管理 Confers with management on reports, forecasts, budget policy and future planning. 与管理当局商议报告 , 预算及今后的计划 Prepares reports for management including budget and forecasts. 准备预算和预报给管理当局 - 12/14/16 3of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Surnishes guidance to Restaurant Managers on employees training, public relations and sales promotion. 对各餐厅经理进行公关意识机及销售得指导培训 Take responsibility for any task assigned by the General Manager, even though it might not concern the Food & Beverage Department. 听命于总经理的任何工作委派 ,既使此事可能与餐饮部无关 Follow through on any task assigned by the General Manager, even though it might not concern the Food & Beverage Department 负责完成总经理的分派的任何工作安排 ,及餐饮部所涉及的工作并需在有效时间内完成 Give comments to the General Manager on the progress of all tasks assigned by the General Manager, and on those tasks, self assigned, within a reasonable time limit. 对那些由总经理委派的工作给以信息反馈 . Performs related duties and special projects as assigned 责及完成其他任何特别的工作委派负 TECHNICAL RESPONSIBILITIES 技术职责 Recommends to management, regarding changes or innovations in plans, policies, procedures and equipment. 就有关计划 , 政策 , 程序 , 设备的改变或创新向管理当局加以建议 To conduct, together with Food & Beverage Manager and /or Restaurant Managers, actual inspection tours, checks on departmental operations and special projects. 与餐饮部经理及各餐厅经理一起进行巡查并对部位的操作及特别事宜加以检查 Establishes standards and norms of food and beverage quality and purchasing. 建立健全食品和饮品销售 , 趋势 , 盘存等加以复审 Reviews prices, sources of supply, food and beverage sales, trends, inventories, etc. 对价格 ,供货来源 ,食品及饮品销售 ,趋势 ,盘存等加以复审 COMMERCIAL RESPONSIBILITIES 商业职责 Works with Restaurant Managers in testing and experimental projects to upgrade product or procedure. 为了使产品更上一层楼与各餐厅经理们一起进行尝试及试验性的工作 4e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Meets periodically with Restaurant Managers to review operations and discusses methods of improving procedures and ways to meet unusual business demands. 定期与各餐厅经理碰头以复审经营并研究改善的方式方法以及特别生意的需求 Meets with purveyors to learn of new products or methods. 同食品供应商接触以便学习新产品或新方法 Meets with customer on special functions and its arrangements. 与客人商谈宴会具体事宜 Keeps aware of trends, practices and equipment in food and beverage preparation and service in the hotel and restaurant field through trade literature and actual visits. 参加供货会并阅读产品资料以对新产品新方案及新设备加以了解 Improves sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals (barters, airlines or other sister hotels), and special food and beverage promotions. 提高整个部门的营业额 .换句话说 ,憝对新的市场 ,时令菜 ,节日 (易货 , 航空及其他兄弟饭店 ),及特别餐饮推销 HUMAN RESPONSIBILITIES 人事职责 Maintains close liaison with other Division Heads and Department Heads. 与其他部门总监或经理们保持密切联系 Conducts constant training (not only on the job) and evaluation of each employee, rotation, incentive programs, job descriptions, and initiates staff recreation. 经常对每个员工进行培训并作出评估 ,给员工以鼓励及交流工作职责以及娱乐活动的培训 RELATION工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以热情和专业化的服务。 - 12/14/16 5of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 6e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : FOOD & BEVERAGE MANAGER 职务餐饮部经理 DEPARTMENT : F&B ADMINISTRATION 部门餐饮管理 JOB CODE : FB 2 代码 REPORT TO : RESIDENT MANAGER 上级主管副总经理 GENERAL MISSION 职责概述 Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in office administration and operation of the department. 负责监督、计划、控制及协调有关办公室行政管理及本部门各餐饮的工作。 RESPONSIBILITIES AND MEANS 职责和方法 Implements and enforces safety regulations and house rules. 加强安全及内部的规章制度。 Establishes control procedures in all operation aspect in accordance with the Hotel policy. 要根据饭店的规章制度建立本部的规章制度。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Develops and administers F&B budget, action plan and promotional activities of the department; stimulates sales and profit, controls operating expenses. 制定并管理餐饮部的预算，开展促销活动。增加销售额, 控制成本及提高利润。 Involves Chef in planning of menus, deciding in pricing which is market-sensitive. 协助厨师长制定菜单和定价。 Develops wine and beverage lists with Beverage Manager. 与酒水部经理制定酒水单。 Provides Management with information regarding client satisfaction and activities of competition; Prepares monthly F&B report . 向管理层提供有关客人的满意情况及竞争活动，并负责每月餐饮部的报告。 - 12/14/16 7of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve TECHNICAL RESPONSIBILITIES 技术职责 Uses all resources, labor, material and equipment effectively. 有效利用现有的劳力、物力。 Establishes short and long term plans and goals. 制定长期和短期计划、目标。 Completes weekly inspection on overall outlets’ appearance ~ the maintenance of all fixtures, fittings and operating equipment. 每星期要对各部门进行检查。如所有灯饰、家具及设备的保养情况。 Establishes par stock for operating supplies to ensure the smooth operation of the department. 保持足够的存货以确保本部正常运营。 Initiates regular F&B meeting schedules that involves full participation. 起草餐饮部的会议计划。 COMMERCIAL RESPONSIBILITIES 商业职责 Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures. 关注客人对饭菜及服务的投诉、要求和需求，并立即采取有效措施。 Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability. 向管理层提出建议，以提高工作效率，并达到节流增源的效果。 HUMAN RESPONSIBILITIES 人事职责 Leads the team by holding daily briefings and monthly communication meetings to discuss various aspects of service and preparation with all concerned. 通过晨会及每月的交流会议来讨论、总结在服务及工作中出现的问题。 Trains and develops subordinates; follows-up and enforces orientation of all new employees and ongoing training of all staff. 尽快让所有的新员工熟悉饭店，并进一步对员工进行培训。 Observes and records employee performance hence inspires others to goal achievement and shows interest in staff career development. 观察并记录员工的工作表现，关心员工的发展，激发员工去达到工作目标。 Conducts interviews with potential candidates and responsible for recruitment of staff. 主持面试并负责挑选员工。 8e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai RELATION工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，即给客人、客户及部门经理以热情和专业化的服务。 JOB DESCRIPTION JOB TITLE : ASST. FOOD & BEVERAGE MANAGER 职务餐饮部副经理 DEPARTMENT : FOOD & BEVERAGE SERVICE 部门餐饮部 JOB CODE : FB 3 代码 REPORT TO : FOOD & BEVERAGE MANAGER 上级主管餐饮部经理 GENERAL MISSION 职责概述 Assists the F&B Manager in the overall supervision, planning, control and coordination of all activities of personnel engaged in office administration and operation of the department. 协助餐饮部经理全面负责监督、计划、控制及协调有关办公室行政管理及本部门各方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Enforces safety regulations and house rules. 加强安全及内部的规章制度。 Assumes all duties of the F&B Manager in his absence; performs any other duties that may be assigned. 在餐饮部经理不在的情况下，代理她/他的工作，并完成上级布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES行政职责 - 12/14/16 9of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Confers with the F&B Manager in developing F&B budget, action plan and promotional activities of the department; stimulates sales and profit, controls operating expenses. 协助餐饮部经理制定预算，计划并开展促销活动;增加销售额，提高利润并控制成本等方面的工作. Provides Management with information regarding client satisfaction and activities of competition. 向管理层提供有关客人的满意情况及各种活动的情况。 Participates in menu planning and pricing with F&B Manager and Executive Chef. 协助餐饮部经理及行政总厨制定菜单及定价。 Develops wine and beverage lists with Beverage Manager; Authorizes Beverage requisitions. 协助酒水经理制定酒水单。 Coordinate group meal arrangements and inform all concerned. 协助安排团队就餐，并通知相关事宜。 TECHNICAL RESPONSIBILITIES 技术职责 Oversees Stock levels in stores for operation and month-end inventories. 负责检查部门库存及月末的库存量。 Oversees Department Inspection and all follow ups with concerned department. 关注部门的各项事宜并与有关部门跟进执行。 Liaisons with Purchasing Manager pertaining to all Purchase requests and orders. 和采购部经理联系有关的采购申请单及定单。 Liaisons with public relations pertaining to all jobs requisition promotional matters. 与公关部联系有关工作要求，促销事宜。 COMMERCIAL RESPONSIBILITIES 商业职责 Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability. 向管理层提出建议以提高工作较率，并达到节流增源的较果。 Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures. 关注客人对饭菜及服务的投拆、要求和需求。并立即采取有效措施。 Meets and negotiates dealings with suppliers then submit proposal to F&B Manager. 与供货商洽谈业务并提交建议书。 Involved in Entertainment audition and dealings. 检验乐队的演奏质量并处理相应的工作。 10e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai HUMAN RESPONSIBILITIES人事职责 Leads the team by holding daily briefings and monthly communication meetings, in the absence of the F&B Manager, to discuss various aspects of service and preparation with all concerned. 通过晨会及每月的交流会来讨论、总结工作及服务中的问题。 Trains and develops subordinates; follows-up and enforces orientation of all new employees and ongoing training of all staff. 尽快让所有的新员工熟悉饭店，并对员工进行培训。 Observes and records employee performance able to makes recommendation for staff promotions. 观察并记录员工的工作表现，激发员工达到工作目标，关心员工的发展。 Conducts interviews with potential candidates. 参加面试。 RELATION工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以热情和专业化的服务。 JOB DESCRIPTION JOB TITLE : FOOD & BEVERAGE COORDINATOR 职务餐饮部协调员 DEPARTMENT : F&B ADMINISTRATION 部门餐饮管理 JOB CODE : FB 4 代码 REPORT TO : F&B DIRECTOR 上级主管餐饮部总监 GENERAL MISSION 职责概述 - 12/14/16 11of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Responsible for the daily movement and liaison closely with the Food & Beverage Manager and Outlet Manager’s in the Food & Beverage Department and Coordinates with other department concern. 紧密与餐饮经理及各分部经理联系, 负责餐饮部日常的工作. Attends the Daily Food & Beverage briefing and any other meetings as required. 参加每日餐饮部会议及其他相关的会议 To assist the Director of Food & Beverage and Food & Beverage Manager in the forecast budget on F&B revenue and to achieve maximum productivity. 在增加餐饮收入及产品上给予餐饮部总监及餐饮部经理大力协助. RESPONSIBILITIES AND MEANS 责任和方法 Performs duties common to all non-supervisory personnel in a timely and efficient manner in accordance with the Hotel policies. 根据饭店的规章制度，要及时、快速的完成本职工作。 Maintains professional business confidentiality. 保守机密。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Assumes the administrative responsibilities of the Food & Beverage Office in the absence of Food & Beverage Manager but to liaison closely with the Director of Food & Beverage. 当餐饮部经理不在职时, 替代其职务.密切与餐饮总监联系 To assist the Director of Food &Beverage and Food & Beverage Manager in the planning of the daily operations. 协助餐饮总监及餐饮经理计划每日运作 To conduct monthly survey of competitive products, packages, rates or any other information related to the Food & Beverage Department. 对竞争者的有关产品, 特式, 价格进行市场调查, 更好掌握市场动向. To prepare monthly and fortnightly forecast of all Food & Beverage outlet promotions either definite or tentative and to be distributed to all departments concerned to enable them to prepare their requirements. 准备餐饮部短期的明确的特式, 并通知有关部门以便使他们能作出相应准备. Follow up closely with our PR Department / Art Department on pre-marketing material. 与公关部/美工部就有关材料问题紧密合作 To assist and ensure smooth operation of the Department and to deliver a consistent quality of service according to standard set. 协助并确保部门的畅通运作及服务标准 . 12e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai To be in attendance during the peak hours of service and to provide support and assistance to the Food & Beverage outlets Service Team as and when needed. 在酒店营业的高峰期或需要时加入餐厅服务. To report of any malpractice, irregularity or discrepancy to the Director of Food&Beverage without delay. 及时向餐饮总监报告有关任何渎职, 不正常的情况 Attends to any complaints from the clients and must have the ability to react sensibly and effectively in any situation. 参与并学会如何有效合理地处理客人的投诉. To follow all rules and regulations of the Hotel Hand-book and perform duties as specified by the Management. 严格遵照员工手册的各项规定, 遵循管理层的安排. To work closely and with all supporting departments and to be constantly aware of appearance, condition and working environment of all areas within the Hotel. 紧密与相关部门合作, 关注酒店内部的面貌, 工作环境等. To have product knowledge pertaining to Food & Beverage Outlets and especially Banquet Department. To ensure good working relationship among the outlet manager within the Department. 具备有关餐饮产品的知识,尤其是宴会部. 确保部门内部的融洽的工作气氛. Ability to work independently and efficiently with minimum supervision and have positive attitude. 工作态度积极向上, 有能力独立有效地领工作. To finalize all details for the Food & Beverage department with the Food & Beverage Manager and which must be approved by Director of Food & Beverage before distribution. 在分发任何决议之前需最后确认有关细节并报由餐饮总监批准. Makes procedural recommendations and ensures enforcement of existing policies and procedures. 及时建议适用的政策与程序并确保现有政策与程序的有效执行. Is responsible for the atmosphere in the Food & Beverage department and takes all necessary actions to improve it or meets the requirement of the guests. 负责关注餐饮各部门的环境气氛, 积极改进以合客人的要求 Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability. 不断地给予管理层建议以提高整体运作, 有效控制成本. - 12/14/16 13of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all the hotel guest, clients, heads of department and employee. 建立良好的同事关系, 保持高质量的服务水准, 以积极热情的态度面对我们的客人, 客户, 领导和员工. 14e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai - 12/14/16 15of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : SECRETARY 职务秘书 DEPARTMENT : F&B ADMINSTRATION 部门餐饮行政 JOB CODE : FB 5 代码 REPORT TO : FOOD AND BEVERAGE DIRECTOR 上级主管餐饮部总监 GENERAL MISSION 职责概述 Responsible for rendering secretarial and administrative services for F&B department. 负责餐饮部的文书及行政服务工作。 RESPONSIBILITIES AND MEANS 责任和方法 Performs duties common to all non-supervisory personnel in a timely and efficient manner in accordance with the Hotel policies. 根据饭店的规章制度，要及时、快速的完成本职工作。 Maintains professional business confidentiality. 保守机密。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Sees to proper handling, usage and maintenance of office equipment and supplies; maintains cleanliness of the F&B Office. 正确操作、使用、保养办公设备及用品，保持办公室的清洁。 Types memorandums, letters, faxes, reports and other correspondence including those of confidential nature for Superior, his assistants and Banquet Service personnel. 负责经理、经理助理及宴会销售人员的备忘录、信件、传真、报告的打印工作，并要保守机密。 Maintains proper records all memos and letters; Organizes and files documents in a systematic manner i.e. according to departments. 正确记录、整理、存档所有的备忘录及信件。 16e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Takes and transcribes minutes of departmental meetings. 做晨会记录。 Drafts routine and simple correspondence and memorandum for approval of superior. 按照上级的要求起草普通、简单的信件及备忘录。 Answers and places telephone calls for superiors; arranges appointments for superior and reminds him of it. 接听电话并为上级安排约会，需要时及时提醒上级。 Opens reads and sorts incoming mail for the department; dispatches and records outgoing mail. 打开、阅读、整理部门的邮件，分发信件并做好记录。 Maintains adequate stock of office supplies; controls all stationary supplies for the department. 保持并控制好本部的办公用品。 Liaisons with purchasing secretary pertaining & all purchase request and purchase orders. 联络采购部秘书有关采购单与采购要求。 TECHNICAL RESPONSIBILITIES 技术职责 Well versed with personal computer and operates various computer software programs such as Lotus, Window 95, PageMaker etc. in order to increase office efficiency. 熟练使用计算机，及各种应用软件，如:Lotus, Window95, PageMaker等。 COMMERCIAL RESPONSIBILITIES商业职责 Able to carry out routine functions and activities of Banquet Coordinators/clerks. 处理宴会协调员及员工的日常工作活动。 HUMAN RESPONSIBILITIES工作职责 Interacts with clients as required. 根据需要与客户联系。 RELATIONS 工作关系 Establishes effective employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以热情和专业化的服务。 - 12/14/16 17of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : F&B CLERK 职务餐饮部文员 DEPARTMENT : F&B ADMINSTRATION 部门餐饮行政 JOB CODE : FB 6 代码 REPORT TO : FOOD AND BEVERAGE DIRECTOR 上级主管餐饮部总监 GENERAL MISSION 职责概述 Working under the supervision of Director of Food & Beverage and assisting the Food & Beverage Manger, Responsible for typing, filing and all incidental assignments from the Director of Food & Beverage. 接受餐饮总监的领导, 协助餐饮部经理的工作. 负责打字, 存档及任何由餐饮总监分配的工作. RESPONSIBILITIES & MEANS责任和方法 To take down all messages and inquiries for the Food & Beverage Department and prepares and up dates all the required files for the days meetings. Responsible for all movements, delegations in the Food & Beverage system. Attends the daily Banquet breifing and any other meetings as required. 记录有关餐饮部的留言或要求, 及时更新存档. 出席每日宴会部的会议或其他必须参加的会议. ADMINISTRATIVE RESPONSIBILITIES行政职责 To assist the F&B Secretary every morning in the tracer system for any files that needs to be taken care of for that day and inform all appointments for that day. 协助餐饮部秘书跟进所需跟进的文件, 并提醒所有当天的约会. Collect all reservation sheets booked the previous day for circulation. 收集所有前一天的预订单并传阅. To assume the duty and total responsibilities of the F&B secretary in her absence in delegating normal instructions and meeting visitors to the department. 当餐饮部秘书不在职时, 全权负责其所有的工作职责 18e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Understand all supporting department procedures pertaining to the Food & Beverage office 理解并支持有关餐饮办公室的政策与程序 General typing to include “THANK YOU” letters, letters of confirmation, etc. (Food &Beverage office correspondences), memos, weekly sales and forecast reports and inter – department meeting minutes. 打印类似于感谢信, 确认信等(餐饮部一般文件), 备忘录, 每周销售及销售预期报告及部门内部会议记录 She is to assist the outlet managers in typing place cards for VIP guests and table name cards and etc. She should ensures that all function orders are property distributed to departments concerned and that changes are made out in the function order change from and distributed as soon as possible as and when required. 帮助各部门经理打印贵宾卡, 台卡等,确保宴会预订单准确按时地分发. She is to maintain all inter-departmental reports/memos and write letters/memos as and when necessary. Is responsible for all filing work required either in chronological, numerical or alphabetical order. That of the hotel. 保管所有部门内部的报告, 备忘录及所需时写信/备忘录.负责存档或按年代顺序, 编号顺序排列. To have product knowledge pertaining to food and beverage outlets and especially banquet department. To ensure good working relationship among staff within the department. 具备有关餐饮出品的知识尤其是宴会方面. 确保部门内部良好的员工关系. Ability to work independently and efficiently with minimum supervision and have positive attitude. 有独立工作, 领导的能力, 工作态度积极向上. Establishes effective employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employee. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以热情和专业化的服务。 - 12/14/16 19of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 20e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : CATERING MANAGER 职务宴会经理 DIVISION : F&B CATERING 部门餐饮宴会厅 JOB CODE : BQT1 代码 REPORTS TO : F & B DIRECTOR 上级主管餐饮部总监 GENERAL MISSION 职责概述 The complete Banquet Operation and Canteens of the hotel, assist Banquet Manager, Captains, Waiters/waitresses and Casual staff. 负责宴会厅, 员工餐厅的运作.管理宴会厅副经理, 领班服务员及临时工的工作安排 RESPONSIBILITIES & MEANS责任和方法 He is under the supervision of the Director of Food & Beverage and in charge of all the Catering staff and is responsible for the smoothness of service of all Catering and conventions at the hotel. He is directly in charge of entire operation in maintaining and up keeps the standard of service of the Catering Department as well as training of the Banquet staff. 接受餐饮总监的领导, 负责宴会部, 员工餐的正常运作. 直接掌管宴会员工的培训, 保证宴会厅的服务标准. ADMINISTRATIVE RESPONSIBILITIES行政职责 He checks with Director of Food & Beverage or Food & Beverage Manager as soon as he reports for duty on the daily events. 如若当天有宴会, 必须及时与餐饮总监和餐饮经理商议有关事宜 He schedules service staff according to Banquet Functions thus allowing enough time for mise en place (one hour before any functions.) 宴会前一小时, 安排员工作好餐前准备. - 12/14/16 21of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve He keeps abreast of all changes and /or cancellations of all functions on the change sheet time date place and number of guests attending, making adjustments in staffing as required and passes this information on to the departments that works with e.g. kitchen. Beverage, steward, etc. 关注宴会时间, 日期, 地点, 客人人数的改变, 以便更好地安排员工, 并及时将改动告知餐饮部的有关部门如厨房, 酒水部, 管事部等. He is in charge of all seating plans and ensures that all mise en place or set-ups are carried out according to the plans. To pre check the steward before set up time and ensures that the line up is complete. 负责所有座位安排表, 保证餐前准备的充分, 提前检查管事部的准备工作. 22e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai He discusses and coordinates with his assistants on the staffing for all service personnel on set-ups and clean-ups and supervise them in working closely with the housekeeper. 协助其助手或员工摆台,清洁, 与客房管家紧密合作. He ensures when setting up the ballroom for any event that two extra tables are always set before event occurs. 无论何种宴会必须预先多准备两张餐桌以防万一 To be personally in charge and take care of all VIP functions and any other requirement that needed. 亲自负责重要人物的宴会, 密切注意他们的任何需要. To introduce himself to the person in charge of the function by saying, “Good morning or afternoon “My name is……”, I am the Catering Manager, is there anything I can do to assist you, please do not hesitate to call on me. 在对客人介绍自己时说”早上/下午好, 我的名字是…, 我是宴会厅经理, 如若有什么可以帮得上忙的,请及时与我联系. He briefs staff at the time they are scheduled on special notes of service and food items and makes floors plans for assignment of stations. 在楼层图中标出确切每人的负责区域. He maintains a smooth co-ordination with the banquet kitchen in dishing out food and obtain and accurate count on guest attendance for the Executive Chef before the complete dish out of the entrees. 负责宴会厅厨房的正常运作, 与行政总厨联系以确保出品 He ascertains that all functions are properly billed, signed and entered on the control sheet after each function. 在宴会后确认所有的宴会帐单已经结清并显示在帐目上. He maintains the departmental training and supervises any new personnel in the banquet department. 主管部门培训及宴会厅的人事事务. He should be punctual at all times and willing to assume more responsibilities. 负有责任心, 一贯准时 He makes sure that the microphones, tape recorders, projectors, etc are picked up and properly stored after each event. 确保在宴会结束之后妥善保存所使用的麦可风, 录音机, 幻灯机等设备. He conducts himself in such a manner so as to encourage fellow employee to do likewise, thus enhancing the stature of his position and that of the hotel. 注意自我形象以给员工树立一个好的榜样. - 12/14/16 23of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve To work closely with Sales Department to develop new items to promote, Also must be concerned with Food & Beverage costs. 紧密与销售部合作, 推销新的特式, 同时关注餐饮成本. Gives specified assignment to all staff on daily basis. 每日分配员工明确的任务 Checks specific assignment in accordance with performance of job standard and to arrange staff to work on schedules for set-up of any functions. 安排员工参加特别的委派工作, 安排宴会设置. To control the final presentation of all meals and beverage served, as well as checking their quality and proper service. 确保所有酒菜的外观, 质量及正确的服务程序. If there is any complaints, try to solve them in a proper manner, do no argue with the guests, and if the situation becomes serious, call F&B Manager. 如遇客人投诉, 尽量以心平气和的态度去解决, 不要与客人争吵, 如果情况严重则应通知餐饮经理. To follow-up with the captain and waiters to make sure that all the set-ups are up to the standard required. 跟进领班, 服务员确保标准台形的设置 To check that the right type of cutleries, glasses and crockeries are used and cleaned by the waiters. To make sure that all the linen and skirting are properly pressed. 检查服务员是否已正确清洁了刀叉, 玻璃器皿, 陶瓦器等. 确保所有桌裙布草的正确摆放 Checks with the organizer on the following points before the functions commences: 与宴会组织者就以下事宜进一步确认 , Whether it is a full bar set-up 是否设置吧台 , What time to commence a dinner/lunch/meeting/coffee breaks, etc. 何时着手准备晚餐, 午餐, 会议, 午茶等 , The whole function program involved. 清楚整个宴会程序 , Who to sign the bill after function 宴会后由谁签单 , To re-check all details with the host to assure that all has been done, to ensure the success of the function 与宴会领班再度确认是否所有的细节工作已经做好, 确保宴会的成功举办. , To double check all functions one hour early to see that all things are in order. 宴会前一小时, 再度检查所有宴会准备是否就绪. 24e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai , Checks the cleanliness of he function rooms, the adequacy of the lighting and the correct temperature of the room 检查宴会厅房的清洁, 采光及室内温度. , Signboards properly spelled, bar set-up on schedule, side stands with correct condiments and fully equipped with additional serving utensils, mise-en-place for the functions 确保指示牌, 酒水台的按时摆放, 用餐餐具的齐全及合理摆放. To check with the chef for the necessary food to be ready for the function. 宴会前与厨师长联系所需的食品. To conduct daily function briefings for the staffs. 给员工召开每日宴会的短会 JOB DESCRIPTION JOB TITLE : BANQUET SUPERVISOR 职务宴会主管 DIVISION : F&B ADMINISTRATION 部门餐饮行政 JOB CODE : BQT 2 代码 REPORTS TO : ASST F & B MANAGER / BANQUET MANAGER 上级主管餐饮部副经理/宴会经理 GENERAL MISSION 职责概述 Responsible for overall supervision and coordination of all activities of personnel engaged in operation of the Banquet Department. 负责全面监督、计划、控制及协调宴会部各方面的工作。 RESPONSIBILITIES & MEANS责任和方法 Ensure proper coordination with Kitchen, Stewarding, Housekeeping, Engineering and other departments for all necessary arrangements and preparation for each function based on the Event orders. 与厨房、管事部、客房部、工程部及其它部门协调好有关宴会定单的安排及准备工作。 Performs any other duties as assigned by your superior in a timely and efficient manner 及时、高效地完成上级布置的其它任务。 - 12/14/16 25of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve ADMINISTRATIVE RESPONSIBILITIES行政职责 Controls part-timers hired for specific functions and checks attendance of all permanent and casuals. 负责管理特殊宴会的临时工，并检查所有员工的出勤情况。 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 记录销售额、客户投拆、解决方法及有关人员及设备情况，以备查询。 Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability. 向领导提出建议，以提高工作效率，达到增源节流的目的。 TECHNICAL RESPONSIBILITIES 技术职责 Sets and serves in functions in accordance to the Standard Operating Manual. 根据标准的工作手册工作与服务。 In charge of repair of fixtures, fittings and banquet operating equipment, initiates maintenance request as necessary. 负责灯饰、家具、设备的维修。如需要，填写维修申请表。 Maintains establishment of par stock for operating supplies to ensure smooth operation. 保持足够存货以确保本部的正常运营。 Participates in daily briefings and monthly communication meetings to discuss various aspects of service and preparation. 参加每日的晨会，通过每月的交流会议来讨论有关服务及准备工作等方面的问题。 Follows control procedures for billing before and after service 服务前后，按照走单程序。 Implements and enforces safety regulations and house rules. 加强安全意识及内部的规章制度。 COMMERCIAL RESPONSIBILITIES 商业职责 Welcomes host of function and assist any last minute changes or arrangement in the absence of Banquet Manager. 欢迎宴会主持人时，如宴会经理不在，要协助所需的工作变动或安排。 PUBLIC RELATIONS 工作关系 26e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures. 关注客人对饭菜及服务的投拆、要求和需求，并立即采取有效措施。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to established procedures, Conducts orientation of all new employees and ongoing training of all staff. 尽快使所有的新员工熟悉饭店，并对员工进行培训。 Establishes effective employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象。 - 12/14/16 27of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : BANQUET CAPTAIN 职务宴会领班 DIVISION : F&B ADMINISTRATION 部门餐饮行政 JOB CODE : BQT 3 代码 REPORTS TO : BANQUET SUPERVISOR 上级主管宴会主管 GENERAL MISSION 职责概述 Responsible for assisting the Banquet supervisor in the overall supervision and coordination of all activities of personnel engaged in operation of the Banquet Department. 协助宴会主管负责全面监督、计划、控制及协调宴会部各方面的工作。 RESPONSIBILITIES & MEANS责任和方法 Performs any other duties as assigned by your superior in a timely and efficient manner 及时、高效地完成上级布置的其它工作任务。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Controls part-timers hired for specific functions and checks attendance of all permanent and casuals. 负责管理特殊宴会的临时工，并检查所有员工的出勤情况。 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 记录销售额、客户投拆，解决方法及有关人员及设备情况，以备查询。 TECHNICAL RESPONSIBILITIES 技术职责 Sets and serves in functions in accordance to the Standard Operating Manual. 根据标准的工作手册工作与服务。 In charge of repair of fixtures, fittings and banquet operating equipment, initiates maintenance request as necessary. 负责灯饰、家具、设备的维修。如需要，填写维修申请表。 28e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Maintains establishment of par stock for operating supplies to ensure smooth operation. 保持足够存货以确保正常运营。 Participates in daily briefings and monthly communication meetings to discuss various aspects of service and preparation. 参加每日的晨会，通过每月的交流会议来讨论有关服务及准备工作等方面的问题。 Follows control procedures for billing before and after service 服务前后，按照走单程序。 Implements and enforces safety regulations and house rules. 加强安全意识及内部的规章制度。 COMMERCIAL RESPONSIBILITIES 商业职责 Welcomes host of function and assist any last minute changes or arrangement in the absence 0f Banquet Manager. 欢迎宴会主持人时，如宴会经理不在，要协助所需的工作变动或安排。 PUBLIC RELATIONS 工作关系 Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures. 关注客人对饭菜及服务的投拆、要求和需求，并立即采取有效措施。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 尽快使所有的新员工熟悉饭店，并对员工进行培训。 Establishes effective employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 - 12/14/16 29of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : BANQUET WAITER/WAITRESS 职务宴会服务员 DIVISION : F&B ADMINISTRATION 部门餐饮行政 JOB CODE : BQT 4 代码 REPORTS TO : BANQUET SUPERVISOR/CAPTAIN 上级主管宴会主管/领班 GENERAL MISSION 职责概述 Responsible for serving food and beverages in banquet functions efficiently and in a most courteous manner. 负责宴会部的服务工作，要保持严谨的工作态度。 RESPONSIBILITIES & MEANS责任和方法 Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. 根据饭店的规章制度来完成工作。 TECHNICAL RESPONSIBILITIES 技术职责 Supervises and works with casuals when given assignment in set up or breakdown of functions. 监督并与员工一起准备或清理会议室。 Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation according to Event Order. 保持工作场地、橱柜及仓库的干净、整洁，足够的库存量，以便顺利完成宴会工作。 Obtains all general and food requisition from storeroom. 从仓库领取所需物品。 Keeps general appearance and maintenance of entire Convention Center. 保持会议中心的干净、整洁。 Follows correct sequence of service outlined in the Standard Operating Manual for each type of function. 按照标准的工作手册来完成工作。 30e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Sets up tables and all arrangements in accordance with details in the Event Orders 根据宴会订单来安排桌位及其它工作。 Cleans and polishes Glassware, China ware, hollowware and flatware. 清洁并擦亮所有的器皿。 Cleans and removes dishes from the table after service is completed. 服务完毕后，清理桌上所有的饭菜。 Transports soiled dish from function room to kitchen and deposit them at the Stewarding area. 把宴会厅用过的饭菜送到厨房，并放置在管事部的工作地点。 Cleans all spillage during mealtime and after functions. 在用餐时间和会议结束时，清洁所有的残留物。 Attends all briefings and training sessions as scheduled. 根据工作安排，参加所有的晨会及培训课。 Performs any other duties as assigned by your superior in a timely and efficient manner 及时、有效地完成上级布置的其它工作。 HUMAN RESPONSIBILITIES人事职责 Maintains excellent grooming standards at all times. 保持员工良好的仪容仪表。 Establishes effective employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to perform duties of Restaurant or Room Service when needed. 如餐厅和送餐服务部需要，负责他们的工作。 - 12/14/16 31of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : BANQUET COORDINATOR 职务宴会协调员 DIVISION : F&B ADMINISTRATION 部门饮餐行政 JOB CODE : BQT 5 代码 REPORTS TO : ASST FOOD & BEVERAGE MANAGER 上级主管餐饮部副经理 GENERAL MISSION 职责概述 Responsible for administrative services for banquet handles reservations and arrangement of functions. 负责宴会厅的行政职责，处理宴会预定及安排。 RESPONSIBILITIES & MEANS 责任和方法 Performs any other duties as assigned by your superior in a timely and efficient manner 及时有效地完成上级布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Amends and updates change in bookings in the Reservation Book accordingly. 要根据变化不断更新预定薄上的内容。 Establishes tracing dates for all bookings; Banquet Trace Slips are maintained in the trace box according to the date of next trace. 所有预定需设立追踪日，把所有的追踪便条保存在追踪盒内。 Follow up on tentative functions until a confirmed date is acquired. 在未确认此宴会前，要跟踪该预定。 Types and faxes proposal letters and Banquet contracts within 24 hours of inquiry; prepares memorandum and other correspondence for the department. 在宴会厅预定后的24小时内，要打印并传真该会议的建议信及宴会合同。准备本部门的备忘录及其它文件。 Maintains master files for all related correspondence. 保存所有相关文件的主账号。 32e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Initiates Banquet Revenue Loss Report on a weekly basis based on the cancellation letter. 根据取消信起草每星期的宴会损失报告单。 Prepares Event Orders for in house functions. 在饭店内举行的宴会，需准备宴会定单。 Prepares Daily Event List by 4pm every day, Weekly Forecast on every Thursday and BI-ththMonthly Forecast on 15 and 30 of every month. 每天下午4点要准备好每日的宴会单，每星期、及每两个月的星期四，每个月的15号及30号要准备好宴会预测。 Ensures all correspondence are properly filed and arranged in accordance to their segments for tracing and follow up of Sales Manager. 确保所有文件正确的存入档案，并根据各部门来安排文件，以便追踪及落实。 Sees to proper handling, usage and maintenance of office equipment and supplies. 清楚办公设备及用品的使用及保养。 TECHNICAL RESPONSIBILITIES 技术职责 Operates various computer software programs such as Lotus, Window Excel, and WinWord to increase office efficiency 为提高办公效率，要会使用各种计算机软件，如Lotus, Windows Excel, WinWord. COMMERCIAL RESPONSIBILITIES 商业职责 Attends to inquiries and reservations made by telephone or in person for functions, as well as reservations for other F&B outlets diplomatically. 关注客人对宴会及餐饮其它部门的要求及预定，不论是通过电话还是亲自通知的。 Places bookings and cancellations of all banquet functions in the Reservation Book. 把宴会预定及宴会取消记入预定簿。 Ensure all details and information is recorded. 确保所有信息都有详细的记录。 SALES RESPONSIBILITIES 销售职责 Maintains professional business confidentiality. 保守商业机密。 PUBLIC RELATIONS 工作关系 - 12/14/16 33of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Coordinates functions and activities of all employees within the department ~ administration and operations; establishes effective employee relations within and with other departments i.e. Engineering, Accounts, Housekeeping, Public relations and Sales. 在举行宴会及各种活动时，和本部所有员工建立良好的人事关系，并与其它部门(工程部、财务部、客房部、销售部及公关部)建立良好的工作关系。 EXTERNAL LIAISONS 内部联系 Attends Weekly Event order Forecast Briefing. 参加每周宴会预测会议。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 34e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : CANTEEN SUPERVISOR 职务员工餐主管 DIVISION : F&B CATERING 部门餐饮宴会 JOB CODE : BQT 6 代码 REPORTS TO : CATERING MANAGER 上级主管宴会经理 GENERAL MISSION 职责概述 Responsible for supervision and coordination of all activities of personnel engaged in operation of the Canteen. 负责监督、计划、控制及协调员工餐各方面的工作。 RESPONSIBILITIES & MEANS责任和方法 Ensure proper coordination with Kitchen, Stewarding, Housekeeping, Engineering and other departments for all necessary arrangements and preparation for Canteen smooth operation 与厨房、管事部、客房部、工程部及其它部门紧密合作以便员工餐的正常运作 Performs any other duties as assigned by your superior in a timely and efficient manner 及时、高效地完成上级布置的其它任务 ADMINISTRATIVE RESPONSIBILITIES行政职责 Controls part-timers hired for specific functions and checks attendance of all permanent and casuals. 负责管理特殊事件的临时工，并检查所有员工的出勤情况。 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 记录销售额、客户投拆、解决方法及有关人员及设备情况，以备查询。 Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability. 向领导提出建议，以提高工作效率，达到增源节流的目的。 - 12/14/16 35of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve TECHNICAL RESPONSIBILITIES 技术职责 Sets and serves in functions in accordance to the Standard Operating Manual. 根据标准的工作手册工作与服务。 In charge of repair of fixtures, fittings and banquet operating equipment, initiates maintenance request as necessary. 负责灯饰、家具、设备的维修。如需要，填写维修申请表。 Maintains establishment of par stock for operating supplies to ensure smooth operation. 保持足够存货以确保本部的正常运营。 Participates in daily briefings and monthly communication meetings to discuss various aspects of service and preparation. 参加每日的晨会，通过每月的交流会议来讨论有关服务及准备工作等方面的问题。 Follows control procedures for billing before and after service 服务前后，按照走单程序。 Implements and enforces safety regulations and house rules. 加强安全意识及内部的规章制度。 COMMERCIAL RESPONSIBILITIES 商业职责 Assist any last minute changes or arrangement in the absence of Banquet Manager. 如经理不在，要协助所需的工作变动或安排。 PUBLIC RELATIONS 工作关系 Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures. 关注客人对饭菜及服务的投拆、要求和需求，并立即采取有效措施。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to established procedures, Conducts orientation of all new employees and ongoing training of all staff. 尽快使所有的新员工熟悉饭店，并对员工进行培训。 Establishes effective employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象。 36e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : CANTEEN TENDANT 职务员工餐主管 DIVISION : F&B CATERING 部门餐饮宴会 JOB CODE : BQT 7 代码 REPORTS TO : CATERING SUPERVISOR 上级主管宴会经理 GENERAL MISSION 职责概述 - 12/14/16 37of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Follow up the management instruction, to do the daily job under the leadership of supervisor. 接受员工餐的知示, 在领班的带领下做好日常工作 Wash all the operation equipment 清洗所有的餐具 Keep alll the operation equipment clean and store well 保持所有餐具的清洁 Maintain the kitchen area clean and tidy 保持厨房清洁, 整齐. Use all the cleaning detergent in a correct way 正确使用清洁剂 Well operate all the equipment 正确使用所有的设备 38e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : RESTAURANT MANAGER-COFFEE HOUSE 职务餐厅经理-西餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : TDB 1 代码 REPORT TO : ASST F&B MANAGER 上级主管副经理 GENERAL MISSION 职责概述 Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in serving food and beverages in the coffeehouse. 全面负责监督、计划、控制及协调有关西餐厅服务及人事方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Ensure proper coordination with kitchen and bar on daily or monthly specials and promotions: possesses sound knowledge of food & beverage, up selling and availability of menu items. 与厨房及酒吧协调好每天及每月的推建菜及酒水，熟练掌握本部的菜肴及洒水，高档菜及菜单上的内容。 Performs duties common to all supervisor and other duties as may be assigned. 根据安排负责主管的工作，并完成布置的其它工作任务。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labor potential; Plans work assignments based on room occupancy forecast, Event orders group meal arrangements and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing. 负责员工的工作安排及工资成本，以确保足够的人员完成工作，最大限度的利用现有的劳动力。根据预测、宴会预定、团体餐安排及重要客人的人数来安排工作。如遇到紧急情况，要做好相应地改动，并与其它经理协调好工作。 - 12/14/16 39of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 做好销售，客人投诉、解决办法及相关人员、设备的记录。 Maintains established par stock for operating supplies to ensure smooth operation. 要保持足够的存货以确保本部的正常运营。 Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability. 给领导提出建议，以提高工作效率，促进销售，并达到增源节支的目的。 Establishes control procedures for reconciliation of Cashiering before and after service. 建立收银调节控制程序，在服务前后，要按此程序来工作。 TECHNICAL RESPONSIBILITIES 技术职责 Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary. 每周要检查一次餐厅，包括餐厅的外观、灯饰、家具及其它设备。如果需要，填写维修申请单。 Participates in the planning of menus & beverage lists. 参与菜单、酒水单的制定及定价。 Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees. 负责每天的晨会及每月的交流会，在会议中讨论服务及准备工作等方面的问题。 Implements and enforces safety regulations and house rules. 加强安全及内部的规章制度。 COMMERCIAL RESPONSIBILITIES 商业职责 Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures. 关注客人对饭菜及服务的投诉、要求和需求，并立即采取有效措施。 Be familiar with changes and trends in the competition and the market place. 熟悉市场及竞争的趋向及变化。 HUMAN RESPONSIBILITIES人事职责 Observes and records employee performance, hence able to make recommendations regarding employee promotions. 观察并记录员工的工作表现，关心员工的发展，并激发员工去达到目标。 40e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 尽快使新员工熟悉饭店，并对员工进行培训饭店的规章制度。 Conducts interview with prospective employees. 参加面试。 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象。 - 12/14/16 41of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : ASST. RESTAURANT MANAGER-COFFEE HOUSE 职务餐厅副经理,西餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : TDB 2 代码 REPORT TO : RESTAURANT MANAGER 上级主管餐厅经理 GENERAL MISSION 职责概述 Assists the Restaurant Manager in every aspect of manning and organization of the coffeehouse to the standards established by the Hotel. 根据本店的制度，协助餐厅经理来管理、组织西餐厅各方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions. 指导员工作的准备工作，服务及菜单各项的内容。与厨房协调好当天或每月的特色菜及促销菜。 Ensure all necessary arrangement and preparation are made for normal and special events; coordinates activities with Housekeeping, Engineering and other departments. 做好特色菜及促销菜的必要工作安排，与客房部、工程部及其它部门协调好各项活动。 Monitors and directs service flow in the restaurant. 监督并指导餐厅的服务。 Welcomes and seats guest and present menu with suggestions to specials. 迎领客人入座，送上菜单并推荐餐厅的特色菜。 Performs duties common to all supervisors and other duties as may be assigned. 完成上级布置的其它工作任务。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with Restaurant Manager. 做好销售额、客人的投诉、解决办法及相关的人员、设备情况的记录，并与餐厅经理讨论此事。 42e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Controls requisitions of all supplies to maintain par stock for smooth operation. 保持足够的存货以确保本部正常运营。 Establishes side duties schedule and follow up with each employee to ensure duties are carried out. 制定工作计划，以确保所有员工完成本职工作。 TECHNICAL RESPONSIBILITIES 技术职责 Checks regularly all operating equipment to ensure sufficiency and reports inventory, breakage or missing items. 要经常检查设备的运转情况，并向上级汇报库存，破损或物品遗失情况。 Checks rooms for need of repair of furniture and fixtures; coordinates with Engineering. 检查房间，如发现设备或家俱需要维修，与工程部协调。 Attends all F&B meetings scheduled in the absence of the Restaurant Manager. 在餐厅经理不在时，参加餐饮部的计划会议。 Conducts/Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 负责并参加每日的晨会，通过每月的交流会来讨论、总结服务及准备工作的问题。 COMMERCIAL RESPONSIBILITIES商业职责 Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals. 发挥职能，尽量节流增源以达到预期的销售目标。 Attends to guest complaints, requests or inquiries regarding food and services 关注客人对饭菜及服务的投诉、要求和需求。并立即采取补救措施。 HUMAN RESPONSIBILITIES人事关系 Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff. 尽快使所有新员工熟悉饭店，就饭店的规章制度对员工进行培训。 Ensure grooming and general appearance of staff conforms to Hotel standards. 确保员工保持良好的仪容仪表。 Maintains attendance records and prepares necessary payroll forms. 记录员工考勤，并以此来做工资表。 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. - 12/14/16 43of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户部门经理及员工以专业化、热情服务的印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 44e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : RESTAURANT SUPERVISOR-COFFEE HOUSE 职务餐厅主管,西餐厅 DEPARTMENT : F&B SERVICE 部门餐厅服务 JOB CODE : TDB 3 代码 REPORT TO : ASST MANAGER 上级主管副经理 GENERAL MISSION 职责概述 Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages in coffeehouse. 要全面负责监督、计划、控制及协调有关西餐厅的各项活动。 RESPONSIBILITIES AND MEANS 责任和方法 Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions. 指导员工的准备、服务工作。与厨房协调好当日或每月的特色菜及推荐菜。 Performs duties common to all captains or waiters and other duties as may be assigned. 完成好本职工作及完成上级布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 记录并保存销售额，客人的投拆、解决办法及所涉及的人员和设备方面的细节。 Ensure adequate of supplies, materials, and requisition for general supplies. 确保有足够的用品，并申请所需采购的物品。 Ensure employees properly carry out side duties. 确保员工完成好临时性的工作。 TECHNICAL RESPONSIBILITIES 技术职责 Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. - 12/14/16 45of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 参加每天的晨会和每月的交流会议，总结并讨论服务及工作的准备情况。 Monitors and supervises service flow in the restaurant. 监督并指导餐厅员工的服务情况。 Ensure all fixtures and operating equipment is in good working condition. 确保所有设备和家俱处于良好的工作状态。 Ensure good general appearance and maintenance of restaurant working areas. 确保餐厅的干净、整洁。 COMMERCIAL RESPONSIBILITIES商业职责 Attends to guest complaints, requests or inquiries regarding food and services 关注客人对服务及饭菜的投拆，要求及需求。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to established procedures, Conducts orientation of all new employees and ongoing training of all staff. 尽快使新员工熟悉饭店，就饭店的规章制度对员工进行培训。 Ensure grooming and general appearance of staff conforms to Hotel standards 确保员工保持良好的仪容仪表。 Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. 向领导提出建议，以提高工作效率、增加销售额。 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理及员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 46e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : RESTAURANT CAPTAIN-COFFEE HOUSE 职务餐厅领班,西餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : TDB 4 代码 REPORT TO : RESTAURANT SUPERVISOR 上级主管餐厅主管 GENERAL MISSION 职责概述 Responsible for supervising all activities of personnel engaged in serving food and beverages in coffeehouse. 负责监督西餐厅各方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Monitors and supervises flow of service at the assigned station in the Restaurant. 监督并管理本部的服务情况。 Briefs personnel on preparations, service and content of menu items. 指导员工做准备、服务及菜单方面的工作。 Performs duties common to all waiters and other duties as may be assigned. 完成本职工作及上级布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 汇报有关销售、客人投拆、解决办法及所涉及人员、设备的情况。 TECHNICAL RESPONSIBILITIES 技术职责 Takes order, promote outlet’s specials and serves in accordance to the established standard. 根据现有的标准，记录客人的点菜并向客人推荐本部的特色菜。 Presents guests check and follow all billing procedures. - 12/14/16 47of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 递给客人帐单，并按照规定的程序结帐。 Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 参加每日的晨会及每月的交流会议，讨论有关服务及工作准备的情况。 Ensure subordinates carry out pre-service duties. 确保下级做好服务前的准备工作。 Ensure grooming and general appearance of staff conforms to Hotel standards 确保员工保持良好的仪容仪表。 Ensure adequate supplies of materials, and requisition for general supplies. 确保有足够的用品，并申请所需采购的物品。 Ensure subordinates properly carry out side duties. 确保员工完成辅助工作。 Ensure all fixtures and operating equipment is in good working condition. 确保所有设备及家俱处于正常的工作状态。 Ensure good general appearance and maintenance of restaurant working areas. 确保餐厅的干净、整洁。 COMMERCIAL RESPONSIBILITIES商业职责 Checks guest satisfaction and attend to guest requests or inquiries regarding food and services. 询问客人对饭菜和服务是否满意，并要明确客人的要求或需要。 Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. 经常向管理层提供建议，以提高餐饮部的工作质量及销售量。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to the established procedures of the Hotel. 根据饭店的规章制度来培训员工。 RELATIONS 工作关系 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 48e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to perform duties in other F&B outlets when needed. 如需要，完成上级布置的有关餐饮部其它分部的工作。 JOB DESCRIPTION JOB TITLE : RESTAURANT HOSTESS-COFFEE HOUSE 职务餐厅女迎宾员-西餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : TDB 5 代码 REPORT TO : RESTAURANT CAPTAIN 上级主管餐厅领班 GENERAL MISSION 职责概述 Keeps control of the flow of business into the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station. 要控制客流量;为避免出现局部拥挤的情况，要按顺序把客人领到餐桌前。责任和方法 RESPONSIBILITIES AND MEANS Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests. 向客户提供有关餐厅及饭店的信息。 Performs duties common to all Captains and Waitress and other duties as may be assigned. 负责领班及服务员的日常工作，并完成分配的其它任务。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Attends to telephone calls and takes table reservations for each meal period. 接听电话，并记录用餐预定。 Maintains reservation book and all information pertaining to room occupancy and daily events. 保存预定薄，记录有关开房率及每天宴会的情况。 In charge of flower requisitions for the restaurant, maintains the freshness of floral arrangements on the dining tables and buffet counters. - 12/14/16 49of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 负责餐厅鲜花的申请，并要保持所有餐桌和自助餐台上花朵的新鲜。 In charge of mail and newspaper, pick up for the restaurant. 负责寄发和收领餐厅所有的信件及报纸。 Performs light secretarial duties i.e. typing and filing of documents, Updates memos at the staff notice board. 负责简单的文秘工作，如文件的打印和存档，更换员工通知栏上的备忘录。 TECHNICAL RESPONSIBILITIES 技术职责 Greets guests who are entering or leaving the restaurant in the most courteous manner. 对饭店的来客要宾宾有礼。 Ushers guests to suitable tables; informs guests of smoking and non-smoking section. 把客人领到合适的座位，并告诉客人无烟区及吸烟区的位置。 Pulls chair and seat guests starting with ladies first. 按照女士优先的原则来拉位、入座。 Asks guests whether they would like to have aperitif or drinks 询问客人是否要开胃酒或饮料。 Presents menu cards open to guests and recommends buffet daily specials; attends to guest’s inquiry and requests. 递给客人菜单并向客人推荐自助餐、当天的特色菜。关注客人的需求及要求。 Maintains cleanliness of the Hostess stand. 保持领位台的干净。 Maintains excellent grooming standards at all times. 保持良好的仪容仪表。 Take charge of cleanliness of all menus, buffet tags, and signage. 确保所有菜单、自助餐牌及标牌的清洁。 COMMERCIAL RESPONSIBILITIES商业职责 Maintains guest’s history. 记录就餐客人的情况。 Addresses regular guests by name. 要称呼常客的姓名。 HUMAN RESPONSIBILITIES人事职责 Attends all training sessions as scheduled. 50e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 按照计划参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 - 12/14/16 51of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : RESTAURANT WAITER/WAITRESS-COFFEE HOUSE 职务餐厅服务员-西餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : TDB 6 代码 REPORT TO : RESTAURANT CAPTAIN 上级主管餐厅领班 GENERAL MISSION 职责概述 Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner. 负责餐厅内酒水和饭菜服务的高效性，并保持礼貌热情的对客服务态度。 Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. 根据饭店的规章制度来完成本职工作。 RESPONSIBILITIES AND MEANS 责任和方法 Performs any other duties as may be assigned by your superior. 负责执行上级分配的其它工作。 TECHNICAL RESPONSIBILITIES 技术职责 Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments. 要熟知菜单、食品配方及其它方面的知识，以便向客人推荐各种食品及饮料。 Cleans and polishes Glassware, China ware, hollowware and flatware. 清洁并擦亮所有器皿。 Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. 保持工作场地及餐具室内物品的齐全、干净、整洁。 Replenishes supply of linen and other Operating equipment. 添加所需的布品及操作设备。 Obtains requested items from the storeroom. 52e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 从仓库内领取物品。 Keeps general appearance and maintenance of Restaurant working areas. 保持餐厅工作场地的干净、完好、整洁。 Follows correct sequence of service outlined in the Standard Operating Manual. 根据标准的手册来完成服务工作。 Sets up tables in accordance with Restaurant policy. 根据餐厅的规定来摆放餐桌。 Cleans and removes dishes from the table after service is completed. 结束服务后，要清理所有的饭菜，并清洁桌面。 Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area. 把餐厅内用过的饭菜送往厨房内管事工的工作场地。 Cleans all spillage during mealtime and at closing. 用餐期间及结束用餐时清理所有的脏物。 Maintains excellent grooming standard at all times. 始终保持良好的仪容仪表。 HUMAN RESPONSIBILITIES人事职责 Attends all training sessions as scheduled. 按照安排参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to perform duties in other F&B outlets when needed. 如果需要，负责送餐部及餐饮部其它部门的一些工作。 - 12/14/16 53of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : RESTAURANT BUSBOY-COFFEE HOUSE 职务餐厅跑菜员-西餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : TDB 7 代码 REPORT TO : RESTAURANT WAITER/CAPTAIN 上级主管餐厅服务员/领班 GENERAL MISSION 职责概述 Responsible for serving food and beverages in the restaurant efficiently and in a most courteous manner. 负责餐厅的服务工作，要保持高效、礼貌的工作态度。 RESPONSIBILITIES AND MEANS 责任和方法 Carry out all duties in accordance with tasks with reference to established rules and policies. 根据饭店的规章制度来完成本职工作。 Performs any other duties as may be assigned by your superior. 完成上级布置的其它工作。 TECHNICAL RESPONSIBILITIES 技术职责 Cleans and polishes Glassware, China ware, hollowware and flatware. 清洁并擦亮所有器皿。 Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. 保持工作场地及餐具室内物品的齐全、干净、整洁。 Replenishes supply of linen and other Operating equipment. 添加所需的布件及设备。 Obtains requested items from the storeroom. 从仓库内领取物品。 Keeps general appearance and maintenance of Restaurant working areas. 54e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 保持餐厅工作场地的干净、完好、整洁。 Follows correct sequence of service outlined in the Standard Operating Manual. 根据标准的手册来完成服务工作。 Cleans all spillage during service time and at closing. 服务结束后，要清理桌面上所有的脏物。 Maintains excellent grooming standard at all times. 始终保持良好的仪容仪表。 Clears and removes from the table after service are completed. 在服务结束时要把桌面清理干净。 Transports soiled dishes from dining room to kitchen and deposit them in the proper placing at the Steward area 把用过的饭菜从餐厅送到厨房，并放置在管事工清理处。 HUMAN RESPONSIBILITIES人事职责 Attends all training sessions as scheduled. 根据安排参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to perform duties of Room Service or Banquet when needed. 如果需要，完成送餐部、宴会的工作。 - 12/14/16 55of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : ROOM SERVICE MANAGER 职务送餐部经理 DEPARTMENT : F&B ROOM SERVICE 部门餐饮送餐 JOB CODE : RS1 代码 REPORT TO : COFFEE SHOP MANAGER 上级主管咖啡厅经理 RESPONSIBILITIES AND MEANS 责任和方法 To supervise and oversee the overall smooth and efficient operation of Room Service 为了监督与管理客房送餐服使之平稳有效地进行 ADMINISTRATIVE RESPONSIBILITIES行政职责 Studies and evaluates Room Service operation and suggests improvements to Management 学习与评估送餐服务的运作以便给管理层以有益的建议 Assigns job responsibilities to Room Service captain 给送餐服务领班分配工作责任 Checks work performance of Room Service captain and waiters and their turnout. 检查送餐服务领班和服务员的工作表现和出勤 Maintains daily logbook. 保管每日运作记录本 Keep records of monthly inventories. 保管每月的盘点记录 Issues requisition and repair orders. 填写及修改采购单 Conducts regular meetings for staff 定时给员工召开会议 TECHNICAL RESPONSIBILITIES 技术职责 Monitors quality controls of food and beverage items and preparation and reports any deficiencies. 监督管理餐饮出品质量并将所发现的不足向上级报告 Spot-checks floors on speedy removal of soiled trays / trolleys 检查楼层是否有遗留的餐车及托盘 56e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Checks complimentary orders and VIP set-ups. 检查宴请定单及相应的物品摆设 COMMERCIAL RESPONSIBILITIES 商业职责 Handles guest complaints. 处理顾客投诉 Provides counseling 提供建议 Assists Room Service staff during busy periods. 在繁忙期间帮助送餐部员工做有关工作 HUMAN RESPONSIBILITIES 人事职责 Liaisons with kitchen for Room Service efficiency. 紧密联系厨房以提高送餐部工作效率 Records staff annual leave and off days. 记录员工的年假和例假 Plans staff’s schedules and their annual leave. 安排员工的工作时间及年假 Submits to Personnel Department monthly attendance records. 每月按时向人事部提供考勤表 Provides orientation for the newly recruited. 为新员工提供迎新会 Interviews potential employees. 面试有潜力的员工 Conducts performance evaluation. 填写员工评估表 Liaisons with Personnel Department on disciplinary matters. 紧密与人事部联系有关人事制度的事宜 Prepares staff duty roster. 准备员工排班表 Identifies training needs. 确认培训需要 Provides on-job / off-job training. 提供在职和离职培训 Evaluates training and follow up. 跟进并对培训进行评估 Keeps Training Office informed of training sessions. 及时通知培训办公室培训日期 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. - 12/14/16 57of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 JOB DESCRIPTION JOB TITLE : ROOM SERVICE SUPERVISOR 职务送餐服务主管 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : RS 2 代码 : ROOM SERVICE MANAGER REPORT TO 上级主管送餐部经理 GENERAL MISSION 职责概述 Responsible for supervising and coordinating the all activities of personnel engaged in serving food and beverages in the guest’s rooms. 负责送餐服务部的监督、协调方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Responsible for general appearance and maintenance of Room Service working areas. 负责保持送餐部的干净、整洁。 Performs duties common to all supervisors and other duties as may be assigned. 做好本职工作并完成上级布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Responsible for staffing scheduling, payroll cost; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing. 负责制定员工工作计划，工资成本。根据开房率及重要客人的数量来计划工作的分配。根据意外变动，调整好工作计划，并与其它部门协调。 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 58e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 记录并保存销售额、客人的投拆、解决办法及所涉及的人员、设备的情况，以备查寻。 Makes frequent suggestions to Management in reference to Room Service general operation and F&B promotion. 向管理层提出建议,以提高工作较率，并达到节流增源的较果。 Checks reconciliation with Cashier before and after service 在服务前后，与收银员协调好结帐工作。 TECHNICAL RESPONSIBILITIES 技术职责 Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions 指导员工做准备、服务及菜单方面的工作。与厨房协调好每天及每月的特色菜及推荐菜。 Ensure Hotel corridors are checked and cleared frequently for all service trolleys, trays and other room service items placed by guests. 经常检查通道的清洁情况，以备餐车、托盘及客人所需的送餐食品。 Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 负责每日晨会及每月的交流会，讨论有关服务和工作的准备情况。 Ensure adequate supplies of materials, and requisition for general supplies. 确保足够的用品，并申请所需采购的物品。 Ensure amenities are properly prepared and distributed accordingly. 准备好一次性消费品，并有序分发。 Ensure all fixtures and operating equipment is in good working condition. 确保所有的家具和设备处于正常的工作状态。 COMMERCIAL RESPONSIBILITIES 商业职责 Attends to guest complaints, requests or inquiries regarding food and services 关注客人对饭菜及服务的投拆、要求和需求。 HUMAN RESPONSIBILITIES 人事职责 Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 根据饭店的规章制度来培训员工，并尽快使新员工熟悉饭店。 Attends all F&B meetings as scheduled 参加餐饮部的计划会议。 - 12/14/16 59of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 JOB DESCRIPTION JOB TITLE : ROOM SERVICE CAPTAIN 职务送餐服务领班 DEPARTMENT : F&B ROOM SERVICE 部门餐饮部送餐部 JOB CODE : RS3 代码 REPORT TO : ROOM SERVICE SUPERVISOR 级主管送餐部主管上 GENERAL MISSION 职责概述 Reports directly to Room Service Supervisor and to undertake any job assignments given to him and Room Service Manager. 接向送餐部主管报告完成主管及经理布置的任务直 ADMINISTRATIVE RESPONSIBILITIES行政职责 Ensures smooth and efficient operation of Room Service. 确保送餐部平稳有效的运作 Assigns duties / responsibilities to Room Service waiters. 给送餐部服务员分配工作 Checks and supervises work performance of waiters and their turnout 领导服务员的工作并检查其表现 Checks on staff’s careful use of equipment 检查员工对设备的使用是否正确 Assigns waiters to collect soiled trays / trolleys from floors and records in control sheet. 安排服务员上楼层收回餐车及托盘并做相应记录 Schedules staff for breaks 安排员工休息 60e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Records “found” articles. 对拾到的物品进行登记 Assists subordinates during busy periods 在高峰期给予员工帮助 Assists Coffee Shop when there is no order 在本部门没有定单时给予咖啡厅帮助 Attends and contributes to daily briefing and weekly captain’s meeting. 参加每日晨会及每周领班会议 TECHNICAL RESPONSIBILITIES 技术职责 Checks station equipment 检查本区域设备 Studies and evaluates room service operations / procedures and suggests improvements to Room Service Supervisor. 学习和评估送餐服务运作程序并向送餐部主管提供有益的建议 Monitors quality control of guest orders and presentation and reports any deficiencies to Room Service Supervisor. 宏观管理客人定单发现不足处并向客房送餐主管报告 Distributes guests’ orders among waiters 向服务员分配客人定单 Take inventory 清点存货 HUMAN RESPONSIBILITIES 人事职责 Assists in scheduling staff for annual leave and off days / public holidays 帮员工定出年假及例假 /公假 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 - 12/14/16 61of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 62e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : ROOM SERVICE ORDER TAKER 职务送餐服务记单员 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : RS 4 代码 REPORT TO : ROOM SERVICE CAPTAIN 上级主管送餐服务领班 GENERAL MISSION 职责概述 Responsible for taking orders by telephone and is able to up-sell at every opportunity available. 通过电话来记录客人的点菜，并利用一切机会向客人推荐高档菜。 RESPONSIBILITIES AND MEANS 责任和方法 Maintains the cleanliness and tidiness of the Order taker room 保持部门内的干净、整齐。 Performs duties common to room service waiters and other duties as may be assigned. 完成送餐服务员日常工作及指派的其它工作。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Maintains filing of all documents, up-keeping of all paper work. 保存所有存档的资料。 TECHNICAL RESPONSIBILITIES 技术职责 Possesses excellent telephone etiquette as established in the standard operating manual. 按照标准工作手册中的电话礼貌要求来接听电话。 Possesses thorough knowledge of food and beverage available in the menu and in other specialized outlets. - 12/14/16 63of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 要熟悉了解菜单上所有菜谱及其它的特色菜。 Familiar with menu and method of preparation and accompaniments 熟悉菜单的内容、制作方法及其它知识。 Exercises patience in taking orders and assists in recommending and up-selling food and beverage items. 在记录点菜时，要耐心地协助客人点菜。向客人推荐高档食品及饮料。 Write orders clearly on the captain orders and hand the order to the waiter or place the order directly to the kitchen. 把点菜内容清楚地记入点菜单中，递给服务员或通知厨房。 Repeats all orders received from guests as well as the room number of persons in the party. 要与客人确认所点的菜及房间号及在场客人人数。 Responsible for preparation of guest checks and reconciliation of all checks from waiters and process them in line with Accounting procedures. 负责准备客人的帐单，与服务员协调好帐单工作，并按照程序来处理所有的帐单。 Responsible for collecting all money from waiters on any check and making changes if needed. 负责从服务员哪里收取每笔现金，如需要，可做相应变动。 Secures guests names from the front office, address all guest by name in a polite manner 向前厅部查询客人的姓名，并称呼客人的名字。 Knowledgeable in all hotel facilities, especially of other outlets during non operation hours 利用工作外的时间来了解饭店所有设施，尤其是本部门的设施。 COMMERCIAL RESPONSIBILITIES 商业职责 Uses suggestive selling techniques in order to maximize sales. 使用饭店建议的销售技巧增加销售额。 HUMAN RESPONSIBILITIES 人事职责 Maintains excellent grooming standards at all times. 保持良好的仪容仪表。 Attends all training sessions as scheduled. 根据安排参加所有的培训课程。 64e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 - 12/14/16 65of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : ROOM SERVICE WAITER 职务送餐服务员 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : RS 5 代码 REPORT TO : ROOM SERVICE CAPTAIN 上级主管送餐服务领班 GENERAL MISSION 职责概述 Responsible for serving food and beverages in the guests rooms efficiently and in a most courteous manner. 负责客房酒水和食品的服务，高效率地工作，礼貌地待客。 RESPONSIBILITIES AND MEANS 责任和方法 Keeps general appearance and maintenance of Room Service working areas. 保持工作场地的干净、整洁。 Performs duties common to a busboy and other duties as may be assigned. 完成跑菜员的日常工作及布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Prepares requisitions for general and other supplies for approval of Supervisor; Obtains requested items from storeroom. 填写物品申请单，经主管批准后，从仓库领取物品。 TECHNICAL RESPONSIBILITIES 技术职责 Receives Captain orders from the Order taker; Sets tray or trolley and all necessary equipment/condiments in accordance to the requirement of the orders. 接到记单员的点菜单后，根据点菜单的要求来准备推车、托盘及其它设备和调料。 Picks up the order from kitchen and places on trays or trolley as per standard stipulated in the Operating Manual; supervisor to double check orders. 根据工作手册的标准，把从厨房领取的食品放入托盘或推车中;送餐前主管需再次核对。 66e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Accomplishes clearing procedures ~ Pick up trays or trolleys from rooms as instructed; Sorts dirty dishes from the trolley to the dish washing area. Clean all trays. 按照程序来完成清洁工作:根据客人要求从客房取回托盘或推车，在清洗间内整理用过的盘碟及清洗所有托盘。 Cleans and polishes Room Service Glassware, China ware and flatware. 清洗并擦亮送餐部的器皿。 Maintains mise-en-place level at working station and pantry for smooth operation. 要保持工作场地足够的物品及存货，以确保正常运营。 Replenishes supply of linen and other Operating equipment. 补充所需的布件及其它设备。 Handles preparation and distribution of amenities and Fruit Basket. 负责准备、分发一次性用品及水果蓝。 Occasionally answers telephone or goes up to guestroom to take order personally; 偶尔要接听电话或亲自到客人房间记录点菜。 May be assigned to perform duties of coffeehouse, restaurant or banquet when needed. 如需要，协助西餐厅、中餐厅或宴会厅的工作。 Ensure all fixtures and operating equipment is in good working condition. 确保所有家俱及设备处于良好的工作状态。 Maintains excellent grooming standards at all times. 保持良好的仪容仪表。 COMMERCIAL RESPONSIBILITIES 商业职责 Suggests food and beverages ~ to be well versed with menu, method of preparation and accompaniments. 要熟练掌握菜单、菜谱的制作方法及其它知识。 HUMAN RESPONSIBILITIES 人事职责 Attends all training sessions as scheduled. 根据安排参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. - 12/14/16 67of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to prepared Fruits baskets for VIP and long staying guests 如需要，协助贵宾房水果蓝的准备工作。 May be assigned to act as butler for VIPs 如需要，协助贵宾房的服务工作。 JOB DESCRIPTION JOB TITLE : RESTAURANT MANAGER-CHINESE RESTRAURANT 职务餐厅经理,中餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : CGR 1 代码 REPORT TO : FOOD & BEVERAGE MANAGER 上级主管餐饮部经理 GENERAL MISSION 职责概述 Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in serving food and beverages in the Chinese Restaurant. 全面负责监督、计划、控制及协调中餐厅各方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Ensure proper coordination with the kitchen and bar on daily or monthly specials and promotions: possesses sound knowledge of food & beverage, up selling and availability of menu items. 与厨房及酒吧协调好每天、每月的推建菜和特价酒水，对本部的菜肴、酒水、高档菜及所有的项目都了如指掌。 Implements and enforces safety regulations and house rules. 加强、执行安全及店内的规章制度。 Performs duties common to all supervisor and other duties as may be assigned. 68e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 完成上级布置的其它工作及主管的日常工作任务。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labor potential; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing. 负责员工的工作安排及工资成本，以确保足够的人员，尽可能利用现有的劳动力。根据预测宴会预定及重要客人的人数来安排工作。如遇到紧急情况，要即时改动计划，并与其它经理协调。 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 做好销售额、客人投诉、解决办法及相关人员、设备的记录。 Maintains established par stocks for operating supplies to ensure smooth operation. 要保持足够的存货以确保正常运营。 Establishes control procedures for reconciliation of Cashiering before and after service. 在服务前后，要收银的工作程序与收银员协调好工作。 TECHNICAL RESPONSIBILITIES 技术职责 Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance requests as necessary. 每周要检查一次餐厅，包括餐厅的外观、灯饰、家具及其它设备情况，如果需要，就填写维修申请单。 Participates in planning of menus & beverage lists. 负责菜单、酒水单的制定及定价。 Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees. 负责每天的晨会及每月的交流会议，讨论服务及准备工作等方面的问题。 COMMERCIAL RESPONSIBILITIES 商业职责 Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures. 关注客人对饭菜及服务的投诉、要求和需求，并立即采取有效措施。 Be familiar with changes and trends in the competition and the market place. 熟悉市场及竞争的趋势。 - 12/14/16 69of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Make frequent suggestions to Management in reference to improvement of general operation, F&B promotion, cost control and profitability. 给领导提出建议，以提高工作效率，促进销售，达到增源节支的目的。 HUMAN RESPONSIBILITIES人事职责 Observes and records employee performance hence able to make recommendations regarding employee promotions. 观察并记录员工的工作表现，激发员工去达到目标，并关心员工的发展。 Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 尽快使新员工熟悉饭店，就饭店的规章制度对员工进行培训。 Conducts interview with prospective employees. 参加面试。 Establishes effective employee relations maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to perform duties of Banquet or other Food & Beverage outlets when needed 如餐厅和宴会部需要，负责他们的工作。 JOB DESCRIPTION JOB TITLE : ASSISTANT RESTAURANT MANAGER-CHINESE 职务餐厅助理经理-中餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : CGR 2 代码 REPORT TO : RESTAURANT MANAGER - CHINESE RESTAURANT 上级主管餐厅经理-中餐厅 GENERAL MISSION 职责概述 Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions 70e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 指导员工的准备、服务工作，以及菜单的内容。与厨房协调好每天及每月的特色、推荐菜。 RESPONSIBILITIES AND MEANS 责任和方法 Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labor potential; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing. 负责员工的工作安排及工资成本，以确保足够的人员。尽可能利用现有的劳动力。根据预测、宴会预定及重要客人的人数来安排工作。如遇到紧急情况，要即时改动计划，并与其它经理协调。 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 做好销售额，客人投诉、解决办法及相关人员、设备的记录。 Maintains established par stock for operating supplies to ensure smooth operation. 要保持足够的存货，以确保正常运营。 Performs duties common to all supervisor and other duties as may be assigned. 做好本职工作及上级布置的其它工作。 TECHNICAL RESPONSIBILITIES 技术职责 Ensure all fixtures and operating equipment is in good working condition. 确保所有的家俱和设备处于正常的工作状态。 Responsible for general appearance and maintenance of restaurant working areas. 负责保持餐厅的干净、整洁。 Attends all F&B meetings schedule 参加所有餐饮的计划会议。 Checks reconciliation with Cashier before and after service 在服务前后与收银员协调好关系。 COMMERCIAL RESPONSIBILITIES 商业职责 Attends to guest complaints, requests or inquiries regarding food and services 关注客人对服务、饭菜的投拆、要求及需求。 Make frequent suggestions to Management in reference to improvement of general operation, F&B promotion, cost control and profitability. 向管理层提出建议，以提高工作较率，并达到节流增源的较果。 HUMAN RESPONSIBILITIES 人事职责 - 12/14/16 71of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff. 根据饭店的规章制度来培训员工，并尽快使员工熟悉饭店。 Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees. 负责每天的晨会及每月的交流会议，讨论服务及准备工作等方面的问题。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 72e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : RESTAURANT SUPERVISOR 职务餐厅主管 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : CGR 3 代码 REPORT TO : ASST MANAGER 上级主管经理助理 GENERAL MISSION 职责概述 Responsible for supervising and coordinating the all activities of personnel engaged in serving food and beverages in the restaurant. 要全面负责监督、协调有关中餐厅的各种活动。 RESPONSIBILITIES AND MEANS 责任和方法 Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions. 指导员工的准备、服务工作，与厨房协调好当日或每月的特色菜及推荐菜。 Performs duties common to all captains or waiters and other duties as may be assigned. 完成好本职工作及完成上级布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 记录并保存销售额，客人的投拆、解决办法及所涉及的人员和设备方面的细节，以备查寻。 Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 参加当日的晨会和每月的交流会议，总结、讨论服务及工作的准备情况。 TECHNICAL RESPONSIBILITIES 技术职责 Monitors and supervises service flow in the restaurant. 监督并指导餐厅员工的服务情况。 Ensure all fixtures and operating equipment is in good working condition. - 12/14/16 73of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 确保所有设备和家俱处于良好的工作状态。 Ensure good general appearance and maintenance of restaurant working areas. 确保餐厅的干净、整洁。 Ensure employees properly carry out side duties. 确保员工完成好临时分配的工作。 Ensure adequate supplies of materials, and requisition for general supplies. 确保有足够的用品，并申请所需采购的物品。 COMMERCIAL RESPONSIBILITIES商业职责 Attends to guest complaints, requests or inquiries regarding food and services 关注客人对服务及饭菜的投拆，要求及需求。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 尽快使新员工熟悉饭店，并对员工进行培训有关饭店规章制度。 Ensure grooming and general appearance of staff conforms to Hotel standards 确保员工保持良好的仪容仪表。 Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. 向领导提出建议，以提高工作效率，达到增加销售的目的。 Establishes effective employee relations maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 74e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : RESTAURANT CAPTAIN 职务餐厅领班 DIVISION : F&B SERVICE 部门餐饮服务 JOB CODE : CGR 4 代码 REPORT TO : RESTAURANT ASST MANAGER/SUPERVISOR 上级主管餐厅助理经理/主管- GENERAL MISSION 职责概述 Responsible for supervising all activities of personnel engaged in serving food and beverages in the restaurant. 负责监督餐厅各方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Briefs personnel on preparations, service and content of menu items. 指导员工做准备、服务及菜单方面的工作。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 汇报有关销售、客人投拆、解决办法及所涉及人员、设备的情况。 Takes order, promote outlet’s specials and serves in accordance to the established standard. 根据现有的标准，记录客人的点菜并向客人推荐本部的特色菜。 Performs duties common to all waiters and other duties as may be assigned. 完成本职工作及上级布置的其它工作。 TECHNICAL RESPONSIBILITIES 技术职责 Monitors and supervises flow of service at the assigned station in the Restaurant. 监督并管理本部的服务情况。 Presents guests check and follow all billing procedures. - 12/14/16 75of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 递给客人帐单，并按照程序结单。 Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 参加每日的晨会及每月的交流会议，讨论有关服务及工作的准备情况。 Ensure subordinates carry out pre-service duties. 确保下级做好服务前的准备工作。 Ensure grooming and general appearance of staff conforms to Hotel standards 确保员工保持良好的仪容仪表。 Ensure adequate of supplies, materials, and requisition for general supplies. 确保有足够的用品，并申请所需采购的物品。 Ensure subordinates properly carry out side duties. 确保员工完成本职工作。 Ensure all fixtures and operating equipment is in good working condition. 确保所有设备及家俱处于正常的工作状态。 Ensure good general appearance and maintenance of restaurant working areas. 确保餐厅的干净、整洁。 COMMERCIAL RESPONSIBILITIES商业职责 Checks guest satisfaction and attend to guest requests or inquiries regarding food and services. 询问客人是否对饭菜和服务感到满意，并明确客人对饭菜的要求或需要。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to established procedures of the Hotel. 根据饭店的规章制度来培训员工。 Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. 定期向管理层提供建议，以提高餐厅工作质量及销售量。 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象。 76e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 - 12/14/16 77of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : RESTAURANT HOSTESS 职务餐厅领位员 DIVISION : F&B SERVICE 部门餐饮服务 JOB CODE : CGR 5 代码 REPORT TO : RESTAURANT CAPTAIN 上级主管餐厅主管 GENERAL MISSION 职责概述 Attends to telephone calls and takes table reservations for each meal period. 接听电话，并记录预定。 Maintains reservation book and all information pertaining to room occupancy and daily events. 保存预定薄，记录有关开房率及每天宴会的所有情况。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests. 向客户提供有关餐厅及饭店的情况。 Take charge of cleanliness of all menus, buffet tags, and signage. 负责清洁所有菜单、自助餐牌及标牌。 In charge of flower requisitions for the restaurant; maintains the freshness of floral arrangements on the dining tables and buffet counters. 负责餐厅鲜花的申请，要保持所有餐桌和自助餐台鲜花的新鲜。 In charge of mail and newspaper, pick up for the restaurant. 负责寄发和收领餐厅所有的信件及报纸。 Performs light secretarial duties i.e. typing and filing of documents; Updates memos at the staff notice board. 负责一些简单的文秘工作，如文件的打印和存档，更换员工通知栏上的备忘录。 Performs duties common to all Captains and Waitresses and other duties as may be assigned. 负责领班及服务员的日常工作，并完成分配的其它工作。 78e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai TECHNICAL RESPONSIBILITIES 技术职责 Greets guests who are entering or leaving the restaurant in the most courteous manner. 对饭店的来客要宾宾有礼。 Ushers guests to suitable tables; informs guests of smoking and non-smoking section. 把客人领到合适的座位，并告诉客人无烟区及吸烟区的位置。 Pulls chair and seat guests starting with ladies first. 按照女士优先的原则来拉位、入座。 Asks guests whether they would like to have aperitif or drinks 询问客人是否需要开胃酒或饮料。 Presents menu cards open to guests and recommends buffet daily specials; attends to guest’s inquiry and requests. 递给客人菜单并向客人推荐自助餐、当天的特色菜，并关注客人的需求及要求。 Keeps control the flow of business in the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station. 要控制客流量，要很有顺序的把客人领到餐桌上，以避免客人拥挤在一个地方。 Maintains cleanliness of the Hostess stand. 保持领位台的干净。 Maintains excellent grooming standards at all times. 保持极佳的仪容仪表。 COMMERCIAL RESPONSIBILITIES商业职责 Maintains guest’s history. 记录就餐客人的情况。 Addresses regular guests by name. 称呼常客的名字。 HUMAN RESPONSIBILITIES人事职责 Attends all training sessions as scheduled. 根据安排参加培训课程。 RELATIONS 工作关系 - 12/14/16 79of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 80e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : RESTAURANT WAITER/WAITRESS 职务餐厅服务员 DIVISION : F&B SERVICE 部门餐饮服务 JOB CODE : CGR 6 代码 REPORT TO : RESTAURANT CAPTAIN 上级主管餐厅领班 GENERAL MISSION 职责概述 Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner. 负责餐厅的服务工作，要保持高效、礼貌的工作态度。 RESPONSIBILITIES AND MEANS 责任和方法 Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. 根据饭店的规章制度来完成本职工作。 May be assigned to perform duties in other F&B outlets needed. 如果需要，完成上级布置的餐饮部其它分部的工作。 Performs any other duties as may be assigned by your superior. 完成上级布置的其它工作。 TECHNICAL RESPONSIBILITIES 技术职责 Suggests food and beverages ~ to be well versed with menu, method of preparation and accompaniments. 要熟练掌握菜单、食品准备方法及其它方面的知识，以便向客人推荐各种食品及饮料。 Cleans and polishes Glassware, China ware, hollowware and flatware. 清洁并擦亮所有器皿。 Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. 保持工作场地及餐具室内物品的齐全、干净、整洁。 Replenishes supply of hand towels and other Operating equipment. - 12/14/16 81of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 添加所需的毛巾及设备。 Obtains requested items from storeroom. 从仓库内领取物品。 Keeps general appearance and maintenance of Restaurant working areas. 保持餐厅工作场地的干净、完好、整洁。 Follows correct sequence of service as outlined in the Standard Operating Manual. 根据标准的工作手册进行服务。 Cleans all spillage during service times and at closing. 结束服务后，要清理桌面上所有的脏物。 Maintains excellent grooming standards at all times. 始终保持良好的仪容仪表。 Cleans and removes from the table after service is completed. 在服务结束时要把桌面清理干净。 Transports soiled dishes from dining room to kitchen and deposit them in proper placing at the Steward area. 把用过的饭菜从餐厅送到厨房，并放置在管事工清理处。 HUMAN RESPONSIBILITIES 人事职责 Attends all training sessions as scheduled. 根据安排参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 82e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : RESTAURANT BUSBOY 职务餐厅跑菜员 DIVISION : F&B SERVICE 部门餐饮服务 JOB CODE : CGR 7 代码 REPORT TO : WAITPER/CAPTAIN 上级主管服务员/领班 GENERAL MISSION 职责概述 Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner. 负责餐厅的服务工作，要保持高效、礼貌的工作态度。 RESPONSIBILITIES AND MEANS 责任和方法 Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. 根据饭店的规章制度来完成本职工作。 May be assigned to perform duties in other F&B outlets needed. 如果需要，协助完成餐饮其它部门的工作。 Performs any other duties as may be assigned by your superior. 完成上级布置的其它工作。 TECHNICAL RESPONSIBILITIES 技术职责 Cleans and polishes Glassware, China ware, hollowware and flatware. 清洁并擦亮所有器皿。 Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. 保持工作场地及餐具室内物品的齐全、干净、整洁。 Replenishes supply of linen and other Operating equipment. 添加所需的布件及设备。 Obtains requested items from storeroom. - 12/14/16 83of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 从仓库内领取物品。 Keeps general appearance and maintenance of Restaurant working areas. 保持餐厅工作场地的干净、完好、整洁。 Follows correct sequence of service outlined in the Standard Operating Manual. 根据标准的手册来完成服务工作。 Cleans all spillage during service time and at closing. 服务结束后，要清理桌面上所有的脏物。 Maintains excellent grooming standards at all times. 始终保持良好的仪容仪表。 Cleans and removes from the table after service is completed. 在服务结束时要把桌面清理干净。 Transports soiled dishes from dining room to kitchen and deposit them in proper placing at the Steward area 把用过的饭菜从餐厅送到厨房，并放置在管事工清理处。 HUMAN RESPONSIBILITIES人事职责 Attends all training sessions as scheduled. 根据安排参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 84e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : BEVERAGE MGR/ASST BEVERAGE MGR 职务- 酒水经理/酒水副经理 DIVISION : F&B BEVERAGE 部门餐饮酒水 JOB CODE : BAR 1 代码 REPORT TO : F&B ASST MANAGER 上级主管餐饮部副经理 GENERAL MISSION 职责概述 Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in preparing and serving of beverages in all bar outlets. 要全面负责监督、计划、控制及协调有关酒吧的各种活动。 Possesses sound knowledge of wine, beverages and cocktails. 非常熟悉各种酒水。 RESPONSIBILITIES AND MEANS 责任和方法 Responsible for the beverage cost; sets standard recipes for all beverages. 负责所有酒水的成本及标准配方。 Implements and enforces safety regulations and sanitation standards. Secures all storage areas for beverages. 加强安全、内部规章制度及卫生标准;保持酒水仓库的安全。 Performs duties common to all captains or waiters and other duties as may be assigned. 完成本职工作及上级布置的其它任务。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximizes on labor potential. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing. 负责员工的工作安排及工资成本，以确保有足够的人员。要尽可能利用现有的劳动力。如遇到紧急情况，要改动计划，并与其它经理进行协调。 Participants in all F&B meeting schedules. - 12/14/16 85of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 参加餐饮部计划会议。 Ensure adequate supplies of materials and requisitions for general supplies. 确保有足够的用品，并申请所需采购的物品。 TECHNICAL RESPONSIBILITIES 技术职责 Maintains and control established beverage par stock and operating supplies to ensure smooth operation. 保持及控制一定库存，以确保正常运营。 Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of beverage service and preparation with employees. 负责召开日会及每月的交流会，讨论有关服务及工作准备情况。 Participates in planning of wine & beverage lists. 负责酒水单的制定及定价。 Completes weekly bar inspection; checks overall bar appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance requests as necessary. 每周要检查一次酒吧，从外观到灯饰、家俱及其它设备情况，如果需要则填写维修申请单。 Presents at the monthly beverage physical inventory and monitors the activities. 视察每月酒水库存并监督各种活动。 COMMERCIAL RESPONSIBILITIES 商业职责 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 记录并保存销售额、客人的投拆、解决办法及所涉及的人员和设备方面的情况。 Makes frequent suggestions to Management in reference to improvement of general operation, new beverage concept, cost control and profitability. 定期向管理层提出提高工作效率、质量及节支增源的建议。要有独到的酒水见解。 Develops good rapport with all regular guests; attends to guest complaints, requests or inquiries and immediately takes all required corrective measures. 发展良好的客户关系。关注客人投拆，要求或需求，及时采取补救措施。 HUMAN RESPONSIBILITIES 人事职责 Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 对员工进行饭店规章制度的培训，并尽快使新员工熟悉饭店。 86e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Observes and records employee performance hence able to make recommendations regarding employee promotions. 观察并记录员工的工作表现，作为员工晋升的依据。 Conducts interview with prospective employees. 参加面试。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 - 12/14/16 87of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : BEVERAGE SUPERVISOR 职务酒水主管 DIVISION : F&B BEVERAGE 部门餐饮酒水 JOB CODE : BAR 3 代码 REPORT TO : BEVERAGE MANAGER/ASST BEVERAGE MANAGER 上级主管酒水经理/酒水副经理 GENERAL MISSION 职责概述 Assists the Beverage Manager in every aspect of manning and organization of the entire bar operations to the standards established by the Hotel. 协助酒水经理做好人事安排及管理方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Enforces safety regulations and sanitation standards. Secures all storage areas for beverages. 加强安全、内部规章制度及卫生标准，保持酒水仓库的安全。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Controls the requisition of beverages and all supplies to maintain par stock for smooth operation. 确保有足够的用品，并申请所需采购的物品。 Possesses working knowledge of beverages and cocktails. 熟悉掌握酒水知识。 Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals. 在工作中，尽量减少成本，并完成已定的销售额。 TECHNICAL RESPONSIBILITIES 技术职责 Monitors standard recipes for all beverages. 监督所有酒水的标准配方。 Participates in the monthly beverage physical inventory and monitors the activities. 88e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 参加每月酒水库存并监督各种活动。 Ensure all necessary arrangements and preparations are made for normal and special events; coordinates activities with Banquet, Engineering and other departments. 确保在任何情况下做好所有酒水安排，与宴会部、工程部及其它部门协调好关系。 Follow up with each employee to ensure assigned duties are carried out. 检查员工是否做好了本职工作。 Conducts/Participates in daily briefings and monthly communication meetings to discuss various aspects of beverage service and preparation. 参加每日的会议及每月的交流会，讨论有关服务及工作准备的情况。 Ensure grooming and general appearance of bartenders and cocktail waitresses conforms to Hotel standards. 确保员工保持良好的仪容仪表。 Checks all bars for repair of furniture and fixtures; coordinates with Engineering. 检查所有酒吧，与工程部协调好所需维修的家俱或设备。 COMMERCIAL RESPONSIBILITIES商业职责 Attends to guest complaints, requests or inquiries regarding beverage and services 关注客人有关服务及饭菜的投诉、要求或需求。 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with Asst. Beverage Manager. 记录并保存销售额，客人的投拆、解决办法及所涉及的人员和设备方面的情况。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 对员工进行饭店规章制度的培训，尽快使新员工熟悉饭店。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 - 12/14/16 89of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 90e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : BAR CAPTAIN/HOSTESS 职务酒吧领班/领位员 DEPARTMENT : F&B BEVERAGE 部门餐饮酒水 JOB CODE : BAR 4 代码 REPORT TO : BEVERAGE SUPERVISOR 上级主管酒水主管 GENERAL MISSION 职责概述 Responsible for supervising all activities of personnel engaged in preparing and serving of beverages in all beverage outlets. 负责监督所有酒水销售部饮料服务及准备方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Briefs personnel on preparations, service and content of drink list. 指导员工做准备、服务及酒水方面的工作。 May be assigned to perform duties in other F&B outlets when needed 如需要，完成上级布置的有关餐饮部其它分部的工作。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Takes order, promote outlet’s specials and serves in accordance to the established standard. 根据现有的标准，记录客人的点菜并向客人推荐本部的特色菜。 TECHNICAL RESPONSIBILITIES 技术职责 Monitors and supervises flow of service at the assigned station/bar. 监督并管理本部的服务情况。 Takes order, promote beverage specials, prepare and serve all beverages in accordance to the established standards. 记下点菜及特色菜，并根据标准来准备、服务所有的酒水。 Presents guests check and follow all billing procedures. - 12/14/16 91of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 递给客人帐单，并按照结单程序来走。 Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 参加每日的晨会及每月的交流会议，讨论、总结有关服务及工作准备情况。 Ensure subordinates carry out pre-service duties. 确保下级做好服务前的准备工作。 Ensure grooming and general appearance of staff conforms to Hotel standards 确保员工保持良好的仪容仪表。 Ensure adequate supplies of materials and requisitions for general supplies. 确保有足够的用品，并申请所需采购的物品。 Ensure all fixtures and operating equipment is in good working condition. 确保所有设备及家具处于正常的工作状态。 COMMERCIAL RESPONSIBILITIES商业职责 Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 汇报有关销售、客人投拆、解决办法、所涉及人员及设备的情况。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to established procedures of the Hotel. 根据饭店的规章制度对员工进行培训。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 92e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : COCKTAIL WAITRESS 职务鸡尾酒服务员 DEPARTMENT : F&B BEVERAGE 部门餐饮酒水 JOB CODE : BAR 5 代码 REPORT TO : BAR CAPTAIN 上级主管酒吧主管 GENERAL MISSION 职责概述 Responsible for serving beverages in beverage outlets efficiently and in a most courteous manner. 负责酒水部的服务工作，要保持高效、礼貌的工作态度。 RESPONSIBILITIES AND MEANS 责任和方法 Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. 根据饭店的规章制度来完成本职工作。 May be assigned to perform duties in other F&B outlets when needed 如需要，完成上级布置的有关餐饮部其它分部的工作。 Performs any other duties as may be assigned by your superior. 完成上级布置的其它工作。 TECHNICAL RESPONSIBILITIES 技术职责 Suggests beverages ~ to be well versed with menu, method of preparation and accompaniments. 要熟练了解食品准备方法及其它方面的知识，以便向客人推荐各种饮料。 Cleans and polishes Glassware, China ware, hollowware and flatware. 清洁并擦亮所有器皿。 Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. 保持工作场地及餐具室内物品的齐全、干净、整洁。 Replenishes supply of hand towels and other Operating equipment. - 12/14/16 93of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 添加所需的毛巾及设备。 Obtains requested items from storeroom. 从仓库内领取物品。 Keeps general appearance and maintenance of bar working areas. 保持酒吧工作场地的干净、完好、整洁。 Follows correct sequence of service outlined in the Standard Operating Manual. 根据标准的手册来完成服务工作。 Sets up tables and bars in accordance to beverage standards. 根据酒水的标准来摆桌并准备酒吧。 Cleans all spillage during service time and at closing. 结束服务后，要清理桌面上所有的脏物。 Cleans soiled glasses and wipes all 清洁所有用过的杯子并擦干净。 Maintains excellent grooming standards at all times. 始终保持良好的仪容仪表。 COMMERCIAL RESPONSIBILITIES 商业职责 Suggests beverages and food, where appropriate ~ to be well versed with all beverages, cocktails, method of preparation and garnishes. 熟悉掌握所有酒水、配方及装饰的知识，以便向客人推荐各种酒水。 HUMAN RESPONSIBILITIES 人事职责 Attends all training sessions as scheduled. 根据安排参加所有培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 94e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : BARTENDER 职务调酒员 DEPARTMENT : F&B BEVERAGE 部门餐饮酒水 JOB CODE : BAR 6 代码 REPORT TO : BAR CAPTAIN 上级主管酒吧领班 GENERAL MISSION 职责概述 Responsible for preparing and serves beverages in all bar outlets according to standard recipes, with excellent quality and high level of accuracy and urgency. 负责酒吧的准备及服务工作。在工作中要按照标准的配方来准备最好的酒水， RESPONSIBILITIES AND MEANS 责任和方法 Possesses working knowledge of wine, cocktail mixing and all beverages. 要熟练掌握各种酒水的知识。 May be assigned to perform duties of Room Service or Banquet when needed. 如果需要，将负责送餐入房或宴会部的工作。 May be assigned to perform duties in other F&B outlets when needed 如需要，完成上级布置的有关餐饮部其它分部的工作。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Completes daily beverage inventory journal, bar opening and closing stock and initiates requisitions in accordance to the established par stock. 记录每天酒水的存量，每天开业和结束时的存量，并根据各部的库存情况来起草申请单。 TECHNICAL RESPONSIBILITIES 技术职责 Take orders and promote beverage specials in accordance to the established standards. 根据标准来记录定单及推荐的特色酒水。 Checks guest satisfaction and attend to guests’ request or inquiries regarding beverage and services at the public bar. - 12/14/16 95of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 询问客人是否满意，关注酒吧客人对酒水和服务的要求或需求。 Presents guests check and follow all billing procedures. 递给客人支票，并按照程序走帐单。 Cleans and polishes Glassware, China ware, hollowware and flatware. 清洁并擦亮所有器皿。 Maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation. 保持吧台、吧柜、酒架、地板及用品橱的干净、整洁，物品齐备。 Obtains beverage requisitions and bar supplies from storeroom. 从仓库领取所需物品。 Follows correct sequence of service and standard of sanitation and hygiene. 按照正确的服务程序及卫生标准来工作。 Sets up bar equipment and prepares mise-en-place in accordance with bar policy. 准备好酒吧的设备，并根据酒吧的规定准备好所需物品。 Cleans the bar counter in side out during service time and at closing. Disposes the garbage bags and clears empty bottles and beer barrels at the designated area. 在营业期间及结束时保持吧台的清洁。把垃圾袋和空瓶子及其它废物送到指定的地点。 Checks bars for necessary repairs and follow up with appropriate work order to Engineering. 检查酒吧是否有需要维修的设施，并与工程部协调好维修工作。 Maintains excellent grooming standards at all times. 始终保持良好的仪容仪表。 HUMAN RESPONSIBILITIES 人事职责 Attends all training sessions as scheduled. 根据安排参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 96e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : FUN PUB MANAGER 职务夜总会经理 DEPARTMENT : F&B FUN PUB 部门餐饮夜总会 JOB CODE : FP1 代码 REPORT TO : ENTERTAINMENT MANAGER 上级主管娱乐经理 GENERAL MISSION 职责概述 Reports directly to Director of Food & Beverage and to undertake any job assignments given to him by the Director of Food & Beverage and Food & Beverage Manager. 负责任何由餐饮总监及餐饮经理分配的工作 ADMINISTRATIVE RESPONSIBILITIES行政职责 Supervises and oversees the overall administration and smooth and efficient operation of Fun Pub 主管和监督夜总会的经营试之平稳有效地进行 . Checks work performance 检查工作表现 . Maintains daily log book 保存每日的记录本 . Maintains daily check list 保存每日得检查单 . Attends daily briefing and weekly Food & Beverage Meeting. 参加每日的简报和每周的餐饮会议 . Ensures neat and smart turnout of waitresses and captain. 确保女服务员和领班整洁和灵敏地出席 . - 12/14/16 97of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve TECHNICAL RESPONSIBILITIES 技术职责 Issues requisition and repair orders. 确保需求和修改订货单 . Performs related duties and special projects as assigned 保持所布置的工作责任和专门计划的联系 . COMMERCIAL RESPONSIBILITIES 商业职责 Studies and evaluates Fun Pub operation / procedures and suggests improvements to Management. 学习和评估夜总会操作程序并为经理提供好的建议 . Provides counseling to his subordinates. 为下级提供建议 . To take orders from guests and recommend drinks to guests. 接受客人的定单并向客人介绍饮料 . Recommends promotions / special awards. 推荐特色 /专门的奖励 . Greets guests at door and seats them. 引领客人进门并请其入座 . Handles guest complaints.. 理客人的投诉 . 处 Inquires after guest satisfaction 询问客人的满意程度 . Recommends drinks. 介绍饮料 . HUMAN RESPONSIBILITIES 人事职责 Plans staff schedules. 制作员工排班表 . Submits to Personnel Department monthly attendance records. 对每个部门每月的出席记录提出建议 . Interviews potential employees. 面试有潜力的员工 . Provides orientation for the newly recruited. 为新的员工开设迎新会 . Conducts performance evaluation. 评估工作表现 . Liaisons with Personnel Department on discipline matters. 与人事部门联系有关事务 . Conducts pre-service briefing for staff. 为员工召开餐前会议 Identifies training needs. 确认培训所需 Provides on-job / off-job training. 提供在岗/非岗的培训 98e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Evaluates training and follow up. 跟进培训并对培训进行评价 Keeps Training Department informed of training sessions. 及时通知培训部的有关培训信息 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 JOB DESCRIPTION JOB TITLE : DISK JOCKY 职务唱片骑士 DEPARTMENT : F&B FUN PUB 部门餐饮夜总会 JOB CODE : FP2 代码 REPORT TO : FUN PUB MANAGER 上级主管夜总会经理 GENERAL MISSION工作概述 undertake any job or projects given by the Manager. 负责经理布置的所有工作 ADMINISTRATIVE RESPONSIBILITIES行政职责 To be responsible for the number of audio equipment, to conduct periodic inventory and to report to Manager of any discrepancies. 负责所有音响设备, 定期做设备盘点并将结果报知经理 To issue job request to Engineering Department of any spoilage 任何破损维修与工程部联系 To follow up on all outstanding repair order and purchase. 跟进所有本部门的采购定单, 维修单 To ensure that the Disco DJ control room and Disco KTV room are kept cleaned all the time - 12/14/16 99of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 确保调音室及KTV室内的清洁 To keep Manager informed of the names of the latest songs and music for purchases. 及时通知经理最近的新歌以便采购 TECHNICAL RESPONSIBILITIES 技术职责 To conduct daily of all audio equipment and lighting (including KTV’s Karaoke systems) 操作每日所有音响, 灯光设备的操作包括卡拉OK系统) To ensure that the music selection in the Disco is up-dated constantly 确保迪斯科音乐的及时更新. , To control music and lighting in Disco to create an atmosphere and to ensure proper exposure of the outlet. 操作音乐, 灯光设备为夜总会营造一个合适的环境. , To design and enforce Disco and KTV light and sound operating procedures. 设计迪斯科及KTV的声响,灯光效果操作程序 HUMAN RESPONSIBILITIES 人事职责 To report for duty on time and to check staff punctuality. 按时上下班, 检查员工的考勤 To arrange staff duty roster. 安排员工排班表 To evaluate staff performance and provide training to subordinate DJ. 对员工表现进行评估, 并给DJ适当的培训 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 100e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai - 12/14/16 101of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : FUNPUB SUPERVISOR 职务夜总会主管 DIVISION : F&B FUN PUB 部门餐饮夜总会 JOB CODE : FP3 代码 REPORT TO : FUN PUB MANAGER/ASST FUN PUB MANAGER 上级主管夜总会经理/夜总会副经理 GENERAL MISSION 职责概述 Assists the Fun Pub Manager in every aspect of manning and organization of the entire Fun Pub operations to the standards established by the Hotel. 协助夜总会经理做好人事安排及管理方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Enforces safety regulations and sanitation standards. Secures all storage areas for beverages. 加强安全、内部规章制度及卫生标准，保持酒水仓库的安全。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Controls the requisition of beverages and all supplies to maintain par stock for smooth operation. 确保有足够的用品，并申请所需采购的物品。 Possesses working knowledge of beverages, cocktails and entire Fun Pub operation. 熟悉掌握酒水, 鸡尾酒及整个夜总会的运作知识。 Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals. 在工作中，尽量减少成本，并完成已定的销售额。 TECHNICAL RESPONSIBILITIES 技术职责 102e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Monitors standard procedure for of the Fun Pub is being maintained and followed by the staff. 监督所有夜总会的运作程序是否被遵守. Participates in the monthly outlet physical inventory and monitors the activities. 参加每月部门库存并监督各种活动. Ensure all necessary arrangements and preparations are made for normal and special events; coordinates activities with Beverage, Engineering and other departments. 确保在任何情况下做好所有酒水安排，与酒水部、工程部及其它部门协调好关系。 Follow up with each employee to ensure assigned duties are carried out. 检查员工是否做好了本职工作。 Conducts/Participates in daily briefings and monthly communication meetings to discuss various aspects of fun pub service and preparation. 参加每日的会议及每月的交流会，讨论有关服务及工作准备的情况。 Ensure grooming and general appearance of bartenders and cocktail waitresses conforms to Hotel standards. 确保员工保持良好的仪容仪表。 Checks all for repair of furniture and fixtures; coordinates with Engineering. 检查并与工程部协调好所需维修的家俱或设备。 COMMERCIAL RESPONSIBILITIES商业职责 Attends to guest complaints, requests or inquiries regarding beverage and services 关注客人有关服务及饭菜的投诉、要求或需求。 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with Fun Pub Manager. 记录并保存销售额，客人的投拆、解决办法及所涉及的人员和设备方面的情况。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 对员工进行饭店规章制度的培训，尽快使新员工熟悉饭店。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. - 12/14/16 103of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 JOB DESCRIPTION JOB TITLE : FUN PUB CAPTAIN 职务夜总会领班 DEPARTMENT : F&B FUN PUB CAPTAIN 部门餐饮夜总会 JOB CODE : FP4 代码 REPORT TO : FUN PUB SUPERVISOR 上级主管夜总会主管 GENERAL MISSION工作概述 undertake any job or projects given by the Manager. 负责经理分配的所有工作 Ensures smooth and efficient operation of the Disco KTV. 确保夜总会的正常运作 Checks work performance and turnout. 检查工作表现及员工出勤率 Checks mise-en-place and sideboard. 检营业前的准备 Ensures that guest are met upon arrival and guided to right seats. 迎接客人的到来并引导其到正确的座位 Handles telephone inquiries and table reservations. 接受电话预定 Relates special table reservations to hostesses / waitresses. 一些特别的预定交与领位处理 Thanks guests for patronage upon departure. 在客人临走前向客人道别 Serves and assists waitresses in their service. 帮助服务员做服务 Presents bills to guests for payment. 向客人出示帐单 Recommends and pushes beverage sales. 向客人推销酒水的销售 Advises the Assistant Manager / Manager on all guest comments. 向经理, 副经理反映客人的建议 Prepares requisitions for general supplies. 准备所需物资的清单 104e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Prepares accident and damages reports. 准备事故及损坏报告 Ensures proper and clean set-up in the Disco KTV and back area. 确保夜总会的前后方的清洁 Reports deficiencies in equipment/furniture to Assistant Manager and Disco Manager. 将设备, 家具的变动及时通知经理及副经理 Handles guest complaints. 解决客人投诉 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 - 12/14/16 105of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 106e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : RESTAURANT MANAGER-SPECIALTY RESTAURANT 职务餐厅经理-地中海餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : SR 1 代码 REPORT TO : F&B MANAGER 上级主管餐饮部经理 GENERAL MISSION 职责概述 Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in serving food and beverages in the Specialty Restaurant. 全面负责监督、计划、控制及协调有关地中海餐厅服务及人事方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Ensure proper coordination with kitchen and bar on daily or monthly specials and promotions: possesses sound knowledge of food & beverage, up selling and availability of menu items. 与厨房及酒吧协调好每天及每月的推建菜及酒水，熟练掌握本部的菜肴及洒水，高档菜及菜单上的内容。 Performs duties common to all supervisor and other duties as may be assigned. 根据安排负责主管的工作，并完成布置的其它工作任务。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labor potential; Plans work assignments based on room occupancy forecast, Event orders arrangements and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing. 负责员工的工作安排及工资成本，以确保足够的人员完成工作，最大限度的利用现有的劳动力。根据预测、宴会预定及重要客人的人数来安排工作。如遇到紧急情况，要做好相应地改动，并与其它经理协调好工作。 - 12/14/16 107of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 做好销售，客人投诉、解决办法及相关人员、设备的记录。 Maintains established par stock for operating supplies to ensure smooth operation. 要保持足够的存货以确保本部的正常运营。 Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability. 给领导提出建议，以提高工作效率，促进销售，并达到增源节支的目的。 Establishes control procedures for reconciliation of Cashiering before and after service. 建立收银调节控制程序，在服务前后，要按此程序来工作。 TECHNICAL RESPONSIBILITIES 技术职责 Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary. 每周要检查一次餐厅，包括餐厅的外观、灯饰、家具及其它设备。如果需要，填写维修申请单。 Participates in the planning of menus & beverage lists. 参与菜单、酒水单的制定及定价。 Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees. 负责每天的晨会及每月的交流会，在会议中讨论服务及准备工作等方面的问题。 Implements and enforces safety regulations and house rules. 加强安全及内部的规章制度。 COMMERCIAL RESPONSIBILITIES 商业职责 Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures. 关注客人对饭菜及服务的投诉、要求和需求，并立即采取有效措施。 Be familiar with changes and trends in the competition and the market place. 熟悉市场及竞争的趋向及变化。 HUMAN RESPONSIBILITIES人事职责 Observes and records employee performance, hence able to make recommendations regarding employee promotions. 观察并记录员工的工作表现，关心员工的发展，并激发员工去达到目标。 108e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 尽快使新员工熟悉饭店，并对员工进行培训饭店的规章制度。 Conducts interview with prospective employees. 参加面试。 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象。 JOB DESCRIPTION JOB TITLE : ASST. RESTAURANT MANAGER-SPECIALTY RESTAURANT 职务餐厅副经理,地中海餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : SR 2 代码 REPORT TO : RESTAURANT MANAGER 上级主管餐厅经理 GENERAL MISSION 职责概述 Assists the Restaurant Manager in every aspect of manning and organization of the Specialty Restaurant to the standards established by the Hotel. 根据本店的制度，协助餐厅经理来管理、组织地中海餐厅各方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions. 指导员工作的准备工作，服务及菜单各项的内容。与厨房协调好当天或每月的特色菜及促销菜。 Ensure all necessary arrangement and preparation are made for normal and special events; coordinates activities with Housekeeping, Engineering and other departments. - 12/14/16 109of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 做好特色菜及促销菜的必要工作安排，与客房部、工程部及其它部门协调好各项活动。 Monitors and directs service flow in the restaurant. 监督并指导餐厅的服务。 Welcomes and seats guests and presents menu with suggestions to specials. 迎领客人入座，送上菜单并推荐餐厅的特色菜。 Performs duties common to all supervisors and other duties as may be assigned. 完成上级布置的其它工作任务。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with Restaurant Manager. 做好销售额、客人的投诉、解决办法及相关的人员、设备情况的记录，并与餐厅经理讨论此事。 Controls requisitions of all supplies to maintain par stock for smooth operation. 保持足够的存货以确保本部正常运营。 Establishes side duties schedule and follow up with each employee to ensure duties are carried out. 制定工作计划，以确保所有员工完成本职工作。 TECHNICAL RESPONSIBILITIES 技术职责 Checks regularly all operating equipment to ensure sufficiency and reports inventory, breakage or missing items. 要经常检查设备的运转情况，并向上级汇报库存，破损或物品遗失情况。 Checks rooms for need of repair of furniture and fixtures; coordinates with Engineering. 检查房间，如发现设备或家俱需要维修，与工程部协调。 Attends all F&B meetings scheduled in the absence of the Restaurant Manager. 在餐厅经理不在时，参加餐饮部的计划会议。 Conducts/Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 负责并参加每日的晨会，通过每月的交流会来讨论、总结服务及准备工作的问题。 COMMERCIAL RESPONSIBILITIES商业职责 Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals. 发挥职能，尽量节流增源以达到预期的销售目标。 Attends to guest complaints, requests or inquiries regarding food and services 110e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 关注客人对饭菜及服务的投诉、要求和需求。并立即采取补救措施。 HUMAN RESPONSIBILITIES人事关系 Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 尽快使所有新员工熟悉饭店，就饭店的规章制度对员工进行培训。 Ensure grooming and general appearance of staff conforms to Hotel standards. 确保员工保持良好的仪容仪表。 Maintains attendance records and prepares necessary payroll forms. 记录员工考勤，并以此来做工资表。 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户部门经理及员工以专业化、热情服务的印象 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 JOB DESCRIPTION JOB TITLE : RESTAURANT SUPERVISOR-SPECIALTY RESTAURANT – 地中海餐厅职务餐厅主管 DEPARTMENT : F&B SERVICE 部门餐厅服务 JOB CODE : SR 3 代码 REPORT TO : ASST MANAGER 上级主管副经理 GENERAL MISSION 职责概述 Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages in Coffeehouse. 要全面负责监督、计划、控制及协调有关西餐厅的各项活动。 RESPONSIBILITIES AND MEANS 责任和方法 - 12/14/16 111of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions. 指导员工的准备、服务工作。与厨房协调好当日或每月的特色菜及推荐菜。 Performs duties common to all captains or waiters and other duties as may be assigned. 完成好本职工作及完成上级布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 记录并保存销售额，客人的投拆、解决办法及所涉及的人员和设备方面的细节。 Ensure adequate of supplies, materials, and requisition for general supplies. 确保有足够的用品，并申请所需采购的物品。 Ensure employees properly carry out side duties. 确保员工完成好临时性的工作。 TECHNICAL RESPONSIBILITIES 技术职责 Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 参加每天的晨会和每月的交流会议，总结并讨论服务及工作的准备情况。 Monitors and supervises service flow in the restaurant. 监督并指导餐厅员工的服务情况。 Ensure all fixtures and operating equipment is in good working condition. 确保所有设备和家俱处于良好的工作状态。 Ensure good general appearance and maintenance of restaurant working areas. 确保餐厅的干净、整洁。 COMMERCIAL RESPONSIBILITIES商业职责 Attends to guest complaints, requests or inquiries regarding food and services 关注客人对服务及饭菜的投拆，要求及需求。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 尽快使新员工熟悉饭店，就饭店的规章制度对员工进行培训。 Ensure grooming and general appearance of staff conforms to Hotel standards 112e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 确保员工保持良好的仪容仪表。 Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. 向领导提出建议，以提高工作效率、增加销售额。 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理及员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 - 12/14/16 113of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : RESTAURANT CAPTAIN – SPECIALTY RESTAURANT 职务餐厅领班,地中海餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : RR 4 代码 REPORT TO : RESTAURANT SUPERVISOR 上级主管餐厅主管 GENERAL MISSION 职责概述 Responsible for supervising all activities of personnel engaged in serving food and beverages in Revolving Restaurant. 负责监督西餐厅各方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Monitors and supervises flow of service at the assigned station in the Restaurant. 监督并管理本部的服务情况。 Briefs personnel on preparations, service and content of menu items. 指导员工做准备、服务及菜单方面的工作。 Performs duties common to all waiters and other duties as may be assigned. 完成本职工作及上级布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 汇报有关销售、客人投拆、解决办法及所涉及人员、设备的情况。 TECHNICAL RESPONSIBILITIES 技术职责 Takes order, promote outlet’s specials and serves in accordance to the established standard. 根据现有的标准，记录客人的点菜并向客人推荐本部的特色菜。 Presents guests check and follow all billing procedures. 114e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 递给客人帐单，并按照规定的程序结帐。 Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 参加每日的晨会及每月的交流会议，讨论有关服务及工作准备的情况。 Ensure subordinates carry out pre-service duties. 确保下级做好服务前的准备工作。 Ensure grooming and general appearance of staff conforms to Hotel standards 确保员工保持良好的仪容仪表。 Ensure adequate supplies of materials, and requisition for general supplies. 确保有足够的用品，并申请所需采购的物品。 Ensure subordinates properly carry out side duties. 确保员工完成辅助工作。 Ensure all fixtures and operating equipment is in good working condition. 确保所有设备及家俱处于正常的工作状态。 Ensure good general appearance and maintenance of restaurant working areas. 确保餐厅的干净、整洁。 COMMERCIAL RESPONSIBILITIES商业职责 Checks guest satisfaction and attend to guest requests or inquiries regarding food and services. 询问客人对饭菜和服务是否满意，并要明确客人的要求或需要。 Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. 经常向管理层提供建议，以提高餐饮部的工作质量及销售量。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to the established procedures of the Hotel. 根据饭店的规章制度来培训员工。 RELATIONS 工作关系 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 - 12/14/16 115of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to perform duties in other F&B outlets when needed. 如需要，完成上级布置的有关餐饮部其它分部的工作。 JOB DESCRIPTION JOB TITLE : RESTAURANT HOSTESS-SPECIALTY RESTAURANT 职务餐厅女迎宾员-地中海餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : SR 3 代码 REPORT TO : RESTAURANT CAPTAIN 上级主管餐厅领班 GENERAL MISSION 职责概述 Keeps control of the flow of business into the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station. 要控制客流量;为避免出现局部拥挤的情况，要按顺序把客人领到餐桌前。 RESPONSIBILITIES AND MEANS 责任和方法 Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests. 向客户提供有关餐厅及饭店的信息。 Performs duties common to all Captains and Waitress and other duties as may be assigned. 负责领班及服务员的日常工作，并完成分配的其它任务。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Attends to telephone calls and takes table reservations for each meal period. 接听电话，并记录用餐预定。 Maintains reservation book and all information pertaining to room occupancy and daily events. 保存预定薄，记录有关开房率及每天宴会的情况。 116e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai In charge of flower requisitions for the restaurant; maintains the freshness of floral arrangements on the dining tables and buffet counters. 负责餐厅鲜花的申请，并要保持所有餐桌和自助餐台上花朵的新鲜。 In charge of mail and newspaper, pick up for the restaurant. 负责寄发和收领餐厅所有的信件及报纸。 Performs light secretarial duties i.e. typing and filing of documents; Updates memos at the staff notice board. 负责简单的文秘工作，如文件的打印和存档，更换员工通知栏上的备忘录。 TECHNICAL RESPONSIBILITIES 技术职责 Greets guests who are entering or leaving the restaurant in the most courteous manner. 对饭店的来客要宾宾有礼。 Ushers guests to suitable tables; informs guests of smoking and non-smoking section. 把客人领到合适的座位，并告诉客人无烟区及吸烟区的位置。 Pulls chair and seat guests starting with ladies first. 按照女士优先的原则来拉位、入座。 Asks guests whether they would like to have aperitif or drinks 询问客人是否要开胃酒或饮料。 Presents menu cards open to guests and recommends buffet daily specials; attends to guest’s inquiry and requests. 递给客人菜单并向客人推荐自助餐、当天的特色菜。关注客人的需求及要求。 Maintains cleanliness of the Hostess stand. 保持领位台的干净。 Maintains excellent grooming standards at all times. 保持良好的仪容仪表。 Take charge of cleanliness of all menus, buffet tags, and signage. 确保所有菜单、自助餐牌及标牌的清洁。 COMMERCIAL RESPONSIBILITIES商业职责 Maintains guest’s history. 记录就餐客人的情况。 Addresses regular guests by name. 要称呼常客的姓名。 - 12/14/16 117of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve HUMAN RESPONSIBILITIES人事职责 Attends all training sessions as scheduled. 按照计划参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 118e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : RESTAURANT WAITER/WAITRESS-SPECIALTY RESAURANT 职务餐厅服务员-地中海餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : SR 4 代码 REPORT TO : RESTAURANT CAPTAIN 上级主管餐厅领班 GENERAL MISSION 职责概述 Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner. 负责餐厅内酒水和饭菜服务的高效性，并保持礼貌热情的对客服务态度。 Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. 根据饭店的规章制度来完成本职工作。 RESPONSIBILITIES AND MEANS 责任和方法 Performs any other duties as may be assigned by your superior. 负责执行上级分配的其它工作。 TECHNICAL RESPONSIBILITIES 技术职责 Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments. 要熟知菜单、食品配方及其它方面的知识，以便向客人推荐各种食品及饮料。 Cleans and polishes Glassware, China ware, hollowware and flatware. 清洁并擦亮所有器皿。 Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. 保持工作场地及餐具室内物品的齐全、干净、整洁。 Replenishes supply of linen and other Operating equipment. 添加所需的布品及操作设备。 Obtains requested items from the storeroom. - 12/14/16 119of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 从仓库内领取物品。 Keeps general appearance and maintenance of Restaurant working areas. 保持餐厅工作场地的干净、完好、整洁。 Follows correct sequence of service outlined in the Standard Operating Manual. 根据标准的手册来完成服务工作。 Sets up tables in accordance with Restaurant policy. 根据餐厅的规定来摆放餐桌。 Cleans and removes dishes from the table after service is completed. 结束服务后，要清理所有的饭菜，并清洁桌面。 Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area. 把餐厅内用过的饭菜送往厨房内管事工的工作场地。 Cleans all spillage during mealtime and at closing. 用餐期间及结束用餐时清理所有的脏物。 Maintains excellent grooming standard at all times. 始终保持良好的仪容仪表。 HUMAN RESPONSIBILITIES人事职责 Attends all training sessions as scheduled. 按照安排参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to perform duties in other F&B outlets when needed. 如果需要，负责送餐部及餐饮部其它部门的一些工作。 120e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : ASSISTANT MANAGER - DELICATESSEN 职务餐厅经理 - 食品屋 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : D1 代码 REPORT TO : F&B MANAGER 上级主管餐饮部经理 GENERAL MISSION 职责概述 Reports directly to Specialty Restaurant Manager and to undertake any job assignments given to him by Specialty Restaurant Manager and F&B Manager 直接向地中海餐厅经理回报并听命于他 ,餐饮部副经理及餐饮总监的委派 . To supervise and oversee the overall smooth and efficient operation of Deli Shop. 精美食品屋的操作进行监督管理 . 对 Studies and evaluates Deli Shop operation and suggests improvements to management. 对精美食品屋进行研究和评估并给管理层提供改善的建议 . of food and beverage items and preparation and reports any deficiencies. Monitors quality controls 对食品和饮品的质量管理进行控制并对任何准备的不足之处加以报告 . Assigns job responsibilities to Sales Girls. 对销售的工作职责进行分配 . Checks work performance of Deli Shop Sales Girls and their turnout. 检查精美食品屋销售员的仪容仪表 . Provides counseling 提供建议 Liaisons with kitchen for Deli Shop efficiency 与厨房相联系以提高精美食品屋之服务标准 . Assists Deli Shop staff during busy periods 在较忙的情况下协助精美食品屋员工 Handles guest complaints. 处理客人投诉 - 12/14/16 121of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Maintains log book 保存每日记录本 . Keep records of monthly inventories 坚持做每月餐具盘点记录 . Issues requisition and repair order 填发申请单和维修单 . Records staff annual leave and off days 对员工年假和公休加以记录 . Plan staff’s schedules and they are annual leave 安排员工工作时间及年假 . Submits to Personnel Department monthly attendance records. 给人事部交每月考勤表 . Interview potential employees 面试新员工 . Provides orientation for the newly recruited 对新员工提供入店教育培训 . evaluation Conducts performance 对员工的工作表现加以评估 . Recommends promotions/ special awards 推荐员工提升或特别奖励 . Liaisons with Personnel Department on disciplinary matters 对员工违纪事同人事部取得联系 . Prepares staff duty roaster 准备员工排班表 . Conducts regular meetings for staff 召开员工定期会议 . Identifies training needs 确定培训所需 . Provides on-job/off-job training 提供班前 /后工作培训 . Evaluates training and follow up 负责培训并进行评估 . Keeps training office informed of training sessions 坚持培训部的培训课程 . Performs related duties and special projects as assigned 122e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 负责及完成任何特别工作委派 . JOB DESCRIPTION JOB TITLE : RESTAURANT CAPTAIN-DELICATESSEN 职务食品店领班 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : DS 2 代码 REPORT TO : RESTAURANT MANAGER 上级主管餐厅经理 GENERAL MISSION 职责概述 Responsible for supervising all activities of personnel engaged in serving food and beverages in Deli Shop. 负责监督食品店各方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Monitors and supervises flow of service at the assigned station in the Restaurant. 监督并管理本部的服务情况。 Briefs personnel on preparations, service and content of menu items. 指导员工做准备、服务及菜单方面的工作。 Performs duties common to all waiters and other duties as may be assigned. 完成本职工作及上级布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 汇报有关销售、客人投拆、解决办法及所涉及人员、设备的情况。 TECHNICAL RESPONSIBILITIES 技术职责 Takes order, promote outlet’s specials and serves in accordance to the established standard. 根据现有的标准，记录客人的点菜并向客人推荐本部的特色菜。 - 12/14/16 123of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Presents guests check and follow all billing procedures. 递给客人帐单，并按照规定的程序结帐。 Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 参加每日的晨会及每月的交流会议，讨论有关服务及工作准备的情况。 Ensure subordinates carry out pre-service duties. 确保下级做好服务前的准备工作。 Ensure grooming and general appearance of staff conforms to Hotel standards 确保员工保持良好的仪容仪表。 Ensure adequate supplies of materials, and requisition for general supplies. 确保有足够的用品，并申请所需采购的物品。 Ensure subordinates properly carry out side duties. 确保员工完成辅助工作。 Ensure all fixtures and operating equipment is in good working condition. 确保所有设备及家俱处于正常的工作状态。 Ensure good general appearance and maintenance of restaurant working areas. 确保餐厅的干净、整洁。 COMMERCIAL RESPONSIBILITIES商业职责 Checks guest satisfaction and attend to guest requests or inquiries regarding food and services. 询问客人对饭菜和服务是否满意，并要明确客人的要求或需要。 Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. 经常向管理层提供建议，以提高餐饮部的工作质量及销售量。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to the established procedures of the Hotel. 根据饭店的规章制度来培训员工。 RELATIONS 工作关系 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 124e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to perform duties in other F&B outlets when needed. 如需要，完成上级布置的有关餐饮部其它分部的工作。 - 12/14/16 125of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : RESTAURANT WAITER/WAITRESS-DELICATESSEN 职务食品店服务员 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : DS 3 代码 REPORT TO : RESTAURANT CAPTAIN 上级主管餐厅领班 GENERAL MISSION 职责概述 Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner. 负责餐厅内酒水和饭菜服务的高效性，并保持礼貌热情的对客服务态度。 Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. 根据饭店的规章制度来完成本职工作。 RESPONSIBILITIES AND MEANS 责任和方法 Performs any other duties as may be assigned by your superior. 负责执行上级分配的其它工作。 TECHNICAL RESPONSIBILITIES 技术职责 Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments. 要熟知菜单、食品配方及其它方面的知识，以便向客人推荐各种食品及饮料。 Cleans and polishes Glassware, China ware, hollowware and flatware. 清洁并擦亮所有器皿。 Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. 保持工作场地及餐具室内物品的齐全、干净、整洁。 Replenishes supply of linen and other Operating equipment. 添加所需的布品及操作设备。 Obtains requested items from the storeroom. 126e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 从仓库内领取物品。 Keeps general appearance and maintenance of Restaurant working areas. 保持餐厅工作场地的干净、完好、整洁。 Follows correct sequence of service outlined in the Standard Operating Manual. 根据标准的手册来完成服务工作。 Sets up tables in accordance with Restaurant policy. 根据餐厅的规定来摆放餐桌。 Cleans and removes dishes from the table after service is completed. 结束服务后，要清理所有的饭菜，并清洁桌面。 Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area. 把餐厅内用过的饭菜送往厨房内管事工的工作场地。 Cleans all spillage during mealtime and at closing. 用餐期间及结束用餐时清理所有的脏物。 Maintains excellent grooming standard at all times. 始终保持良好的仪容仪表。 HUMAN RESPONSIBILITIES人事职责 Attends all training sessions as scheduled. 按照安排参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to perform duties in other F&B outlets when needed. 如果需要，负责送餐部及餐饮部其它部门的一些工作。 - 12/14/16 127of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : RESTAURANT MANAGER-REVOLVING RESTAURANT 职务餐厅经理-旋转餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : RR1 代码 REPORT TO : F&B MANAGER 上级主管餐饮部经理 GENERAL MISSION 职责概述 Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in serving food and beverages in the Revolving Restaurant. 全面负责监督、计划、控制及协调有关旋转餐厅服务及人事方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Ensure proper coordination with kitchen and bar on daily or monthly specials and promotions: possesses sound knowledge of food & beverage, up selling and availability of menu items. 与厨房及酒吧协调好每天及每月的推建菜及酒水，熟练掌握本部的菜肴及洒水，高档菜及菜单上的内容。 Performs duties common to all supervisor and other duties as may be assigned. 根据安排负责主管的工作，并完成布置的其它工作任务。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labor potential; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing. 负责员工的工作安排及工资成本，以确保足够的人员完成工作，最大限度的利用现有的劳动力。根据预测、宴会预定及重要客人的人数来安排工作。如遇到紧急情况，要做好相应地改动，并与其它经理协调好工作。 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 做好销售，客人投诉、解决办法及相关人员、设备的记录。 128e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Maintains established par stock for operating supplies to ensure smooth operation. 要保持足够的存货以确保本部的正常运营。 Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability. 给领导提出建议，以提高工作效率，促进销售，并达到增源节支的目的。 Establishes control procedures for reconciliation of Cashiering before and after service. 建立收银调节控制程序，在服务前后，要按此程序来工作。 TECHNICAL RESPONSIBILITIES 技术职责 Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary. 每周要检查一次餐厅，包括餐厅的外观、灯饰、家具及其它设备。如果需要，填写维修申请单。 Participates in the planning of menus & beverage lists. 参与菜单、酒水单的制定及定价。 Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees. 负责每天的晨会及每月的交流会，在会议中讨论服务及准备工作等方面的问题。 Implements and enforces safety regulations and house rules. 加强安全及内部的规章制度。 COMMERCIAL RESPONSIBILITIES 商业职责 Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures. 关注客人对饭菜及服务的投诉、要求和需求，并立即采取有效措施。 Be familiar with changes and trends in the competition and the market place. 熟悉市场及竞争的趋向及变化。 HUMAN RESPONSIBILITIES人事职责 Observes and records employee performance, hence able to make recommendations regarding employee promotions. 观察并记录员工的工作表现，关心员工的发展，并激发员工去达到目标。 Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff. 尽快使新员工熟悉饭店，并对员工进行培训饭店的规章制度。 - 12/14/16 129of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Conducts interview with prospective employees. 参加面试。 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象。 JOB DESCRIPTION JOB TITLE : ASST. RESTAURANT MANAGER-REVOLVING RESTAURANT 职务餐厅副经理,旋转餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : RR 2 代码 REPORT TO : RESTAURANT MANAGER 上级主管餐厅经理 GENERAL MISSION 职责概述 Assists the Restaurant Manager in every aspect of manning and organization of the Revolving Restaurant to the standards established by the Hotel. 根据本店的制度，协助餐厅经理来管理、组织西餐厅各方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions. 指导员工作的准备工作，服务及菜单各项的内容。与厨房协调好当天或每月的特色菜及促销菜。 Ensure all necessary arrangement and preparation are made for normal and special events; coordinates activities with Housekeeping, Engineering and other departments. 做好特色菜及促销菜的必要工作安排，与客房部、工程部及其它部门协调好各项活动。 Monitors and directs service flow in the restaurant. 监督并指导餐厅的服务。 130e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Welcomes and seats guests and presents menu with suggestions to specials. 迎领客人入座，送上菜单并推荐餐厅的特色菜。 Performs duties common to all supervisors and other duties as may be assigned. 完成上级布置的其它工作任务。 ADMINISTRATIVE RESPONSIBILITIES行政职责 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with Restaurant Manager. 做好销售额、客人的投诉、解决办法及相关的人员、设备情况的记录，并与餐厅经理讨论此事。 Controls requisitions of all supplies to maintain par stock for smooth operation. 保持足够的存货以确保本部正常运营。 Establishes side duties schedule and follow up with each employee to ensure duties are carried out. 制定工作计划，以确保所有员工完成本职工作。 TECHNICAL RESPONSIBILITIES 技术职责 Checks regularly all operating equipment to ensure sufficiency and reports inventory, breakage or missing items. 要经常检查设备的运转情况，并向上级汇报库存，破损或物品遗失情况。 Checks rooms for need of repair of furniture and fixtures; coordinates with Engineering. 检查房间，如发现设备或家俱需要维修，与工程部协调。 Attends all F&B meetings scheduled in the absence of the Restaurant Manager. 在餐厅经理不在时，参加餐饮部的计划会议。 Conducts/Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 负责并参加每日的晨会，通过每月的交流会来讨论、总结服务及准备工作的问题。 COMMERCIAL RESPONSIBILITIES商业职责 Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals. 发挥职能，尽量节流增源以达到预期的销售目标。 Attends to guest complaints, requests or inquiries regarding food and services 关注客人对饭菜及服务的投诉、要求和需求。并立即采取补救措施。 HUMAN RESPONSIBILITIES人事关系 - 12/14/16 131of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff. 尽快使所有新员工熟悉饭店，就饭店的规章制度对员工进行培训。 Ensure grooming and general appearance of staff conforms to Hotel standards. 确保员工保持良好的仪容仪表。 Maintains attendance records and prepares necessary payroll forms. 记录员工考勤，并以此来做工资表。 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户部门经理及员工以专业化、热情服务的印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 JOB DESCRIPTION JOB TITLE : RESTAURANT SUPERVISOR-REVOLVING RESTAURANT – 旋转餐厅职务餐厅主管 DEPARTMENT : F&B SERVICE 部门餐厅服务 JOB CODE : RR 3 代码 REPORT TO : MANAGER 上级主管经理 GENERAL MISSION 职责概述 Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages in Revolving restaurant. 要全面负责监督、计划、控制及协调有关旋转餐厅的各项活动。 RESPONSIBILITIES AND MEANS 责任和方法 132e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions. 指导员工的准备、服务工作。与厨房协调好当日或每月的特色菜及推荐菜。 Performs duties common to all captains or waiters and other duties as may be assigned. 完成好本职工作及完成上级布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. 记录并保存销售额，客人的投拆、解决办法及所涉及的人员和设备方面的细节。 Ensure adequate of supplies, materials, and requisition for general supplies. 确保有足够的用品，并申请所需采购的物品。 Ensure employees properly carry out side duties. 确保员工完成好临时性的工作。 TECHNICAL RESPONSIBILITIES 技术职责 Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 参加每天的晨会和每月的交流会议，总结并讨论服务及工作的准备情况。 Monitors and supervises service flow in the restaurant. 监督并指导餐厅员工的服务情况。 Ensure all fixtures and operating equipment is in good working condition. 确保所有设备和家俱处于良好的工作状态。 Ensure good general appearance and maintenance of restaurant working areas. 确保餐厅的干净、整洁。 COMMERCIAL RESPONSIBILITIES商业职责 Attends to guest complaints, requests or inquiries regarding food and services 关注客人对服务及饭菜的投拆，要求及需求。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff. 尽快使新员工熟悉饭店，就饭店的规章制度对员工进行培训。 Ensure grooming and general appearance of staff conforms to Hotel standards - 12/14/16 133of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 确保员工保持良好的仪容仪表。 Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. 向领导提出建议，以提高工作效率、增加销售额。 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理及员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 134e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai JOB DESCRIPTION JOB TITLE : RESTAURANT CAPTAIN – REVOLVING RESTAURANT 职务餐厅领班,旋转餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : RR 4 代码 REPORT TO : RESTAURANT SUPERVISOR 上级主管餐厅主管 GENERAL MISSION 职责概述 Responsible for supervising all activities of personnel engaged in serving food and beverages in Revolving Restaurant. 负责监督西餐厅各方面的工作。 RESPONSIBILITIES AND MEANS 责任和方法 Monitors and supervises flow of service at the assigned station in the Restaurant. 监督并管理本部的服务情况。 Briefs personnel on preparations, service and content of menu items. 指导员工做准备、服务及菜单方面的工作。 Performs duties common to all waiters and other duties as may be assigned. 完成本职工作及上级布置的其它工作。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 汇报有关销售、客人投拆、解决办法及所涉及人员、设备的情况。 TECHNICAL RESPONSIBILITIES 技术职责 Takes order, promote outlet’s specials and serves in accordance to the established standard. 根据现有的标准，记录客人的点菜并向客人推荐本部的特色菜。 Presents guests check and follow all billing procedures. - 12/14/16 135of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 递给客人帐单，并按照规定的程序结帐。 Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 参加每日的晨会及每月的交流会议，讨论有关服务及工作准备的情况。 Ensure subordinates carry out pre-service duties. 确保下级做好服务前的准备工作。 Ensure grooming and general appearance of staff conforms to Hotel standards 确保员工保持良好的仪容仪表。 Ensure adequate supplies of materials, and requisition for general supplies. 确保有足够的用品，并申请所需采购的物品。 Ensure subordinates properly carry out side duties. 确保员工完成辅助工作。 Ensure all fixtures and operating equipment is in good working condition. 确保所有设备及家俱处于正常的工作状态。 Ensure good general appearance and maintenance of restaurant working areas. 确保餐厅的干净、整洁。 COMMERCIAL RESPONSIBILITIES商业职责 Checks guest satisfaction and attend to guest requests or inquiries regarding food and services. 询问客人对饭菜和服务是否满意，并要明确客人的要求或需要。 Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. 经常向管理层提供建议，以提高餐饮部的工作质量及销售量。 HUMAN RESPONSIBILITIES人事职责 Trains personnel according to the established procedures of the Hotel. 根据饭店的规章制度来培训员工。 RELATIONS 工作关系 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 136e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to perform duties in other F&B outlets when needed. 如需要，完成上级布置的有关餐饮部其它分部的工作。 JOB DESCRIPTION JOB TITLE : RESTAURANT HOSTESS-REVOLVING RESTAURANT 职务餐厅女迎宾员-旋转餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : RR 5 代码 REPORT TO : RESTAURANT CAPTAIN 上级主管餐厅领班 GENERAL MISSION 职责概述 Keeps control of the flow of business into the restaurant; Distributes the guests evenly to each station to avoid overloading at one particular station. 要控制客流量;为避免出现局部拥挤的情况，要按顺序把客人领到餐桌前。责任和方法 RESPONSIBILITIES AND MEANS Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests. 向客户提供有关餐厅及饭店的信息。 Performs duties common to all Captains and Waitress and other duties as may be assigned. 负责领班及服务员的日常工作，并完成分配的其它任务。 ADMINISTRATIVE RESPONSIBILITIES 行政职责 Attends to telephone calls and takes table reservations for each meal period. 接听电话，并记录用餐预定。 Maintains reservation book and all information pertaining to room occupancy and daily events. 保存预定薄，记录有关开房率及每天宴会的情况。 In charge of flower requisitions for the restaurant; maintains the freshness of floral arrangements on the dining tables and buffet counters. - 12/14/16 137of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve 负责餐厅鲜花的申请，并要保持所有餐桌和自助餐台上花朵的新鲜。 In charge of mail and newspaper, pick up for the restaurant. 负责寄发和收领餐厅所有的信件及报纸。 Performs light secretarial duties i.e. typing and filing of documents; Updates memos at the staff notice board. 负责简单的文秘工作，如文件的打印和存档，更换员工通知栏上的备忘录。 TECHNICAL RESPONSIBILITIES 技术职责 Greets guests who are entering or leaving the restaurant in the most courteous manner. 对饭店的来客要宾宾有礼。 Ushers guests to suitable tables; informs guests of smoking and non-smoking section. 把客人领到合适的座位，并告诉客人无烟区及吸烟区的位置。 Pulls chair and seat guests starting with ladies first. 按照女士优先的原则来拉位、入座。 Asks guests whether they would like to have aperitif or drinks 询问客人是否要开胃酒或饮料。 Presents menu cards open to guests and recommends buffet daily specials; attends to guest’s inquiry and requests. 递给客人菜单并向客人推荐自助餐、当天的特色菜。关注客人的需求及要求。 Maintains cleanliness of the Hostess stand. 保持领位台的干净。 Maintains excellent grooming standards at all times. 保持良好的仪容仪表。 Take charge of cleanliness of all menus, buffet tags, and signage. 确保所有菜单、自助餐牌及标牌的清洁。 COMMERCIAL RESPONSIBILITIES商业职责 Maintains guest’s history. 记录就餐客人的情况。 Addresses regular guests by name. 要称呼常客的姓名。 HUMAN RESPONSIBILITIES人事职责 Attends all training sessions as scheduled. 138e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 按照计划参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 - 12/14/16 139of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve JOB DESCRIPTION JOB TITLE : RESTAURANT WAITER/WAITRESS-REVOLVING 职务餐厅服务员-旋转餐厅 DEPARTMENT : F&B SERVICE 部门餐饮服务 JOB CODE : RR 6 代码 REPORT TO : RESTAURANT CAPTAIN 上级主管餐厅领班 GENERAL MISSION 职责概述 Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner. 负责餐厅内酒水和饭菜服务的高效性，并保持礼貌热情的对客服务态度。 Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. 根据饭店的规章制度来完成本职工作。 RESPONSIBILITIES AND MEANS 责任和方法 Performs any other duties as may be assigned by your superior. 负责执行上级分配的其它工作。 TECHNICAL RESPONSIBILITIES 技术职责 Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments. 要熟知菜单、食品配方及其它方面的知识，以便向客人推荐各种食品及饮料。 Cleans and polishes Glassware, China ware, hollowware and flatware. 清洁并擦亮所有器皿。 Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. 保持工作场地及餐具室内物品的齐全、干净、整洁。 Replenishes supply of linen and other Operating equipment. 添加所需的布品及操作设备。 Obtains requested items from the storeroom. 140e and strengthening the construction of clean and honest Government. Always adhere to the construction ofdoing mass work in the new situation, really realize, safeguard and develop the fundamental interests of the masses. 5. imagf and to solve practical problems and Novotel Atlantis Shanghai 从仓库内领取物品。 Keeps general appearance and maintenance of Restaurant working areas. 保持餐厅工作场地的干净、完好、整洁。 Follows correct sequence of service outlined in the Standard Operating Manual. 根据标准的手册来完成服务工作。 Sets up tables in accordance with Restaurant policy. 根据餐厅的规定来摆放餐桌。 Cleans and removes dishes from the table after service is completed. 结束服务后，要清理所有的饭菜，并清洁桌面。 Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area. 把餐厅内用过的饭菜送往厨房内管事工的工作场地。 Cleans all spillage during mealtime and at closing. 用餐期间及结束用餐时清理所有的脏物。 Maintains excellent grooming standard at all times. 始终保持良好的仪容仪表。 HUMAN RESPONSIBILITIES人事职责 Attends all training sessions as scheduled. 按照安排参加所有的培训课程。 RELATIONS 工作关系 Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 REPLACEMENT AND TEMPORARY MISSION 替代和临时责任 May be assigned to perform duties in other F&B outlets when needed. 如果需要，负责送餐部及餐饮部其它部门的一些工作。 - 12/14/16 141of of the masses. 5. image and strengthening the construction of clean and honest Government. Always adhere to the constructionpractical problems and doing mass work in the new situation, really realize, safeguard and develop the fundamental interests f and to solve

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