东莞华翔酒店财务部SOP-SAFEBOX

东莞华翔酒店财务部SOP-SAFEBOX 东莞市华翔国际酒店 STANDARD OPERATING PROCEDURE EPATMENT:ACCOUNTING JOB POSITION: FINANCIAL CONTROLLER 部门 :财务部 工作级别 : 财务总监 PREPARED BY:ALAN HE APPROVED BY: DATE: 07/03/2003 规定人 : 批准 SUBJECT:GUEST SAFE DEPOSIT BOX MANAGEMENT 主题:客用保险箱管理 制度 关于办公室下班关闭电源制度矿山事故隐患举报和奖励制度制度下载人事管理制度doc盘点制度下载 编号: AC - 页码 目的: 加强客用保险箱控制 Purpose: Enhancing Guest safe deposit box control. 规定 Regulation , 保险箱只为住店客人提供 Guest safe deposit box for hotel guest only. , 丢失保险箱钥匙罚款RMB500 The guest will be find RMB500yuan/key if guest lost safe deposit box key. , 参照保险箱登记卡的各项规定. Other regulation please refer safe deposit box registration form. 程序 Procedure 一. 保险箱申请规定 Safe deposit box request regulation 1. 请客人出示房卡 . Guest Show welcome booklet. 2. 要求客人按保险箱申请条例逐一填写 Guest must complete the registration form. 3. 要求客人在卡片正面底部签名 Let guest sign in the registration form. 4. 若客人两人共用保险箱时, 两客人需同时签署名字 Need two guest signature together on the registration card if two guest use one safe deposit box. 5. 签名无误后, 替客人开启空保险箱 Check the signature then opening the safe deposit box for guest if the signature is correctly. 6. 把钥匙交给客人 Give the key to guest. 7. 收银员在卡片右上角签名并写明保险箱号码 Cashier complete the form and mentioned the key number in the card. 8. 把卡片放入客人档案袋中存档 Please put the card to guest folio. 二. 保险箱开启程序 Opening Box Procedure 1. 请客人出示房卡及保险箱钥匙 Please let guest show the welcome booklet and safe deposit box key. 2. 要求客人在登记卡背后签字 let guest sign in the registration card back. 3. 收银员核对客人签名 Cashier check the signature. 4. 收银员签名并注明时间 Cashier sign and mentioned the date. 5. 开箱 Opening the box for guest. 三. 保险箱取消程序 Guest Release the safe deposit box. 1. 按照以上程序开箱 Refer the above mentioned procedure to open the box. 2. 提醒客人将箱内所有物品取走 Remind guest take out all stuff. 3. 要求客人在保险箱登记卡背面底部签名取消 Ask guest sign in the back of the card to release the safe deposit box. 4. 收回保险箱钥匙 Collect back the key. 5. 收银员签名并注明日期 Cashier sign in the card and mentioned the date. 6. 将卡片交收入审记存档 The card will be transfer to Income auditor. 四. 保险箱钥匙控制 Key control. 每天必须将一份"保险箱状况控制表"交于收入审记部. F/O staff must finished the “Safe deposit box situation form” every day then give to income auditor. 五. 客人丢失保险箱钥匙的处罚规定 Penalty for Key lost. 1. 罚款人民币 500元 The guest will be find RMB500yuan if the guest lost the key. 2. 在总经理或执行总经理的批准后, 大堂助理经理, 保安, 工程 路基工程安全技术交底工程项目施工成本控制工程量增项单年度零星工程技术标正投影法基本原理 部员工, 客人一起破开 保险箱 Hotel will break the safe deposit box lock by AM, Security Staff and Engineer staff after GM of EGM approval. 3. 让客人取走物品, 并在登记卡上注明原因后签名取消 Let guest take out all stuff then sign and release the box and mentioned the reason in the registration card. 六. 客人退房时, 必须要求其退还钥匙, 否则损失由负责退房员工承担,罚款人民币500 元。 Guest must return the key to F/O staff after the guest check out, otherwise the staff will be find RMB500yuan/key. 七. 任何部门经理,总监及酒店员工不得使用酒店保险箱. 如有特别需要需经财务总监或 执行总经理或总经理批准. Every staff (including department division and department heads) not allowed use guest deposit box except approved by FC or EGM or GM. DISTRIBUTION 分配: Front Office, Income Auditor, Night Auditor, Operation Manager, Chief Accountant CC: General Manager/Executive General Manager