职场情景会话

[情景會話]職場：怎样应答商务电话 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 情况一：打电话的人找的是你自己 Is Daisy there？        Daisy 在吗？ 1) This is she.         我就是。（注： 男的用 This is he.） 2) You’re speaking / talking to her.          你正在跟她说话。（注：男的用You’re speaking / talking to him.） 3) This is Daisy.         我就是 Daisy. 4) That’s me.        我就是。 情况二：打电话的人要找的人不在 May I speak to Mr. Gates？        请问 Gates 先生在吗？ 1) He’s not here right now.        他现在不在这里。 2) He’s out.         他出去了。 3) He’s in a meeting right now.          他现在正在开会。 4) You’ve just missed him.           你刚好错过他了。 5) He’s just stepped out.         他刚好出去了。 情况三：打电话的人要找的人不在， 问对方是否要留言 Can I talk to Mark？        我可以跟 Mark 讲话吗？ 1) He’s out on his lunch break right now. Would you like to leave a message？        他出去吃午饭了，你要留言吗？ 2) He’s not available right now. Can I take a message？        他不在，我可以帮你传话吗？ 情况四：打电话的人问他要找的人何时回来 Do you know when he will be back？          你知道他什么时候会回来吗？ 1) I’m sorry. I don’t know.          抱歉，我不知道。 2) I have no idea.          我不知道。 3) He should be back in 20 minutes.        他应该二十分钟内会回来。 情况五：打电话的人问他要找的人在哪里 Do you have any idea where he is？         你知道他在哪里吗？ 1) Sorry. I don’t know.         抱歉，我不知道。 2) He’s out right now. Do you want his cell phone number？         他现在在外面。你要不要他的手机号码？ 情况六：打电话的人要找的人不在，愿意接受对方的留言 Can I leave a message？       我可以留个话？ 1) Yes. Go ahead, please.       可以，请继续。 2) Of course. Hold on for just a second so I can grab a pen and paper.        当然， 稍等一下让我拿个纸笔。 3) Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.         当然，你等我一下下，让我找张纸记下来。 情况七：接受对方留言时听不清楚，希望对方重复 When he comes back, can you have him call me at (206) 5551212？      他回来后，能不能让他打（206）5551212 这个号码给我？ 1) Can you repeat again, please？        能不能请你再重复一次？ 2）(Say) Again, please？         再说一次好吗？ 3）Pardon？         抱歉。（请再说一次） 4）Come again, please？         再说一次好吗？ 5）I’m sorry？         抱歉。（请再说一次） 情况八：对方希望留话，怕听错了，不想接受对方的留言 May I leave a message？        我能否留个话？ 1）You know what？My English is not that great, and I don’t want to miss anything. Would you mind calling back later？I’m sorry. 你知道吗？我的英文不是很好，我不想听错话。你介意稍后再打来吗？我很抱歉。 2）If you don’t mind, could you please call back and leave a message on the answering machine？ My English is not very good. 如果你不介意的话，能否请你再打一次，然后在录音机上留言？我的英文不是很好。 情况九：打电话的人要找的人是别人，请对方稍等 Is Brandon there？        Brandon 在吗？ 1）Yes, he is. One moment, please.         他在。请稍等。 2）Hold, please.        请稍等。 3）Hold on, please.         请稍等。 4）Let me see if he’s here. Hang on. O.K.？        我看看他在不在。等一下， 好吗？ 情况十：对方打错电话 Can I speak to Alexander Walker？         我可以和 Alexander Walker 说话吗？ 1) Alexander Walker？I’m sorry, but there’s nobody here by this name.          抱歉，这里没这个人。 2) I’m sorry. I’m afraid you’ve got the wrong number.         抱歉，恐怕你打错电话了。 3) What number did you dial？       你打几号？ 情况十一：跟对方要求跟刚刚已经通过话的人再讲话 Can you put Daisy back on？I forgot to tell her something.         你能否请Daisy再来听电话呢？我忘了跟她讲一件事。 Sure. I’ll go get her.          当然！我这就去叫她。 情况十二：电话没人接（或录音机） （旁人）Is he there？         他在吗？ 1) No one is there.          没人在。 2) Nobody answered.         没人接。 3) No. I got the answering machine.         没有！是录音机。 情况十三：电话打不通 Did it go through？        （电话）打通了吗？ 1) The line was busy.         电话占线。 2) I got the busy signals.         电话占线。 情况十四：（因自己忙等原因）请别人去接电话 1) Paul, can you answer the phone？I’m busy.       Paul，你能不能去接电话？我在忙。 2) Can you get it, Paul？My hands are tied.      Paul，你能不能去接电话？我现在没法接。 OK.      好的。 情况十五：接到无人电话（就是打来了却不说话的那种） 旁人：Who called？      谁打来的？ 1) No one. He hung up on me.没人。      他把电话挂了。 2) Wrong number, I guess. He hung up without saying a word.       打错了，我想。他一句话也没说就把电话挂了。 [情景會話]職場：如何用英语提出建议 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 在日常对话中，向对方提出建议和忠告有这些较常用的说法： should 应该，要 "You should try to practise English." "You shouldn't eat too much. "Why don't you 不如... "Why don't you join an English club?" ought to应该 "You ought to read more." I'd 如果我是你，我就... "If I were you, I'd watch more television." suggest and recommend提议与推荐用动词分词 "I suggest visiting the Eiffel Tower." (连自己在内全部人都去) 或用从句 "I suggest that you visit the Eiffel Tower." (你们大家去我不去，只是提议) 或用名词 "I recommend the lobster." (这家餐厅龙虾做得好) advise 建议(动词) "I advise you to buy a good dictionary." advice 建议(不可数名词) 所以要用 some advice 或 a piece of advice. "Let me give you some advice." "She gave me a very useful piece of advice: to buy a good dictionary." 很多人不喜欢不请自来的建议和意见，所以为了避免表错情给人以多事的印象，你可以用以下说法： "You could always..." 你其实可以... "Have you considered..." 你考虑过... "Perhaps we could..." 也许我们可以... "Do you think it's a good idea to..." 你觉得...好不好呢？ 情景會話]職場：怎样用英语发牢骚 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕         很多时候，我们在工作当中会用到英语。但是，有时候我们也会不顺心：为什么每天都要加班啊？怎么每次我休假的时候都遇到公司有重要活动？怎么会有这么多的会要开？……这些琐碎的事情，你每天都可能遇到。所以，你要发泄，否则你会得心脏病；你要抱怨，因为憋在肚子里你会感到对不起自己。         现在很多人的英语还不错，但是当他们想和外籍主管或者同事倾吐心中的不快，可又不知道用英语如何表达，所以只能憋在心里，这对你的身心健康造成极大的损害。如果你想学一些用英语发牢骚的句子，那么就看看下面的例句吧，兴许能给你些帮助。         一、抱怨同事干扰自己：         1. I wish you’d stop nagging me. 我希望你别老这么烦我。         2. Don‘t push me around. 不要摆布我。         3. Put up or shut up. 要么你就去做，不然就给我闭嘴。         二、抱怨同事工作不认真：         1. Ah, heck! Another mistake. The staff here can't even use their calculators right! 真见鬼！又错了。这里的职员连计算器都不会正确使用。         2. Don't you think she is using the phone too much for personal calls? 你不觉得她的私人电话打得太多吗？         3. He always makes careless mistakes, and he’s a pain to work with. 他总是犯一些很粗心的错误，跟他一起工作真是太痛苦了！         三、抱怨同事跟自己格格不入：         1.How come everyone in our company is middle-aged stuffy? 为什么我们公司都是一些古板的中年人？         2. I don't understand what's going on inside these young people's heads。 我不了解这些年轻人的脑子里想的是什么。         3. I don’t see why you are kicking up such a fuss. 我不明白你为什么要这样小题大作。         四、抱怨工作繁多：         1. Oh, my god. I’ve already logged in 20 hours of overtime! 天那，我已经加了20小时班了!         2.Why do I have to do all these extra needless little jobs anyway? 不管怎样，为什么我得做所有这些多余的、不必要的琐碎工作？         3. Yech...it is a beautiful day out. And here I am stuck inside the office with all this paper work.哎，外面天气那么好，我却得守在办公室内处理这些文件。         五、抱怨工作环境         1. Never in my life have I seen such a mess! 我这辈子没见过这么乱的地方.         2. Look here! I’ve had enough of that! 嘿，我已经受够了。         3. It’s a far cry from what I expected. 这离我想要的差远了。 [情景會話]職場：入住酒店 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 I'd like to check in, please. My name is Tom Smith. I have a reservation. My confirmation number is 123. I want to check in. My reservation number is 123. Can we have a look at the room? I don't have the reservation. Is there any vacant room? Do you have a room available? Do you have any other rooms available? A triple room, please. I want a quiet room. I want a room on the higher floor. I want a room away from the noisy of the traffic. Do you have a single room? I'd like two twin beds, please. Do you have a room with bath? I am staying two nights. I'd like a single room from the second to the fifth. Not even one left, in that case, could you suggest another? Would you recommend another hotel to me? Could you help me find another hotel? Is there any other hotel near here? I would appreciate if you can arrange another hotel for me. Do you have a special business, right? What's the price difference? How much is it for the single room? Could you tell me how much a double room is per night? How much do you charge for a night? Does this charge include breakfast? Please fill in the hotel registration form. How will you sell your account? When do you plan to check out? Do you except credit cards? May I have the key to the room? I need some help with my baggage. Instantly, what time is the meals? When would be your check-out time? What time is the check-out time? What's the latest check-out time? Could I have a wake-up call at 6:00 tomorrow morning? Can I have the laundry done today? I'd like to order room service to room too away, please. Can you recommend the sightseeing tower? I wonder if you can look after the baby for us? Can I deposit valuables here? Any message for me? Could you arrange a taxi for me please? I want to change a room for one with only a shower room. Hello, this is Alexander in room 505. I cam checking out. Please tell the bell boy to take my baggage down. May I leave my baggage here until Monday? Could you still reserve this room for me? Please prepare my bill and I'll be right down to pay it. I'd like to check out now. I am checking out. Bill please! This is the total, right? May I have the receipt? Would I be charged extra? May I check in? [情景會話]职场英语： 谈论工作 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕         范例一：My job         What is the most enjoyable part about your job?         I think meeting people. There are people from all over the country, all over the world, all walks of life which is the most interesting part of my job.         What do you find annoying?         Well, I work very long hours, ten hours a day is quite normal. And if something important comes up, I’m often in the office until 8 or 9 in the evening. [情景會話]職場：打卡考勤 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 常用应急场景 范例一： Hi, Monica, I am afraid I can’t make it to the office to punch out. Where are you? I am still in XYZ Company, this meeting took longer than I expected. Say to it that the office manager knows I won’t be in to punch my card. Ok. 范例二：Flex time If only our company prescribe flex time. The board has been considering introducing flex time. Good news. Ah, what if be even better if alternative work place is provided. Then our entire job could be done by telecommuting. [情景會話]職場：请假 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 常用应急场景 范例一：Mother’s wedding I would like to ask for one day off next week. Do you think the manager will agree? I know it is the busy time for our company, but I do have some important things to handle. Well, it is hard to say. At least you need to come up with a good reason. Actually, it is my mother’s wedding. My parents divorced many years ago. Now she is ready to establish a new family. It is a special occasion. I’ve got to be there, right? Yes, you should be there. Go find the manager and ask. I think the manager will understand and approve you a day off. Don’t forget to fill in the leave application form. It will be signed by the manager for approval. Thank you so much. 范例二：Headache is killing me Can I ask for leave this afternoon? What is the problem? I had a headache this morning. I didn’t pay attention to it. I thought probably it is because I didn’t sleep well. But now it is getting worse and worse. I feel quite dizzy now and my eyes are somehow very light-sensitive. Maybe it is the migrated. It is ok. You look really pale and red eyes. I suggest you go home immediately and have a good rest. Thank you very much. I am sure good rest will do indeed. I don’t have this too often. 范例三：A note from the doctor Listen, you can not afford another day off. You’ve called in sick five times in the last three weeks. I know, but I am really sick. Well. I want a note from the doctor this one and to be honest, if it continues, we may not be able to have you here. I understand, sir. I’ll bring a doctor’s note in tomorrow. I am sorry, Mr. Thomas. [情景會話]職場：代班 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 常用应急场景 范例一：Cover for me please Could you please cover for me two hours this morning? Sure. Any specific reason I should know about in case people ask where you are. I have to see the dentist. We have an appointment for this morning from 9 to 11 o’clock. So if there is any phone call, please pick up for me. If there is something urgent, tell them I will be back in two hours. No problem. Good luck. Yes, I will need it. Thanks. [情景會話]職場：工作如山 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕         常用应急场景         范例一：Busy day         M:You look really wiped out?         F:I had meetings back to back all morning. And phone rang off the hook from the minute I walked into the office.         M:Not a good day. I hate to tell you that Mr. Thomas wants to see the profit’s statement for new project tomorrow morning.         F:I can’t believe it. I guess I’ll be here until 10 again tonight. [情景會話]職場：请求帮助 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 常用应急场景 范例一：Ask for a favor Could I ask you for a favor? My laser printer is out of ink and I need to print out something urgent. If you don’t mind, I would like to send you these files. Could you then print these for me? Sure, just send me through internal mail. Thanks, Vivian. No problem at all. Welcome. 范例二：Offer a help Hi, still in the office? It’s already 7. I would like to go but I have to finish a very important presentation. Our boss needs it for tomorrow’s morning meeting and I was given the complete information only late this afternoon. Sounds like our boss. Typically him always late with important information. Anything I can help? Oh, that will be great. Thank you so much. Please help me to double-check the name list. I have to make sure they are all correct. Ok, shall I make a coffee first? Not for me. It is already late. I can not fall asleep after drinking coffee this late. 情景會話]職場：网上开店赚大钱 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 A: Earning extra income on the Internet is easier than you might think. After I started selling traditional craft items on the Internet last year, I have really been able to make bank doing something I love. B: Is that right? I hear all these horror stories of internet business crashing because there is not enough of a customer base yet. How can you be sure your idea will cash in? A: To run a successful internet business, it requires a little research and relatively small investment. You've got to have a good idea of some kind of product that is in demand or would be popular. B: That's marketing research.... But what about getting started once you have an idea? A: After you have your great idea, then you can set up shop by registering a domain name, creating a website, an email address, and a hosting service. If you want to go all out on your website, you can put together shopping cart technology, but that can be pricey to start out with. B: Sounds like a lot of work! A: Anything worth doing takes work. Money doesn't grow on trees....Most of us have to work for it. A: 通过因特网挣点儿外快比你想的药容易得多.我从去年开始在网上卖传统的工艺品,现在我真的有本事赚到钱去做我喜欢做的事情了. B: 真有这事?我听说很多可怕的故事,是关于网络生意因为没有足够的顾客基数而失败了.你怎么确定你的点子就能发财? A: 要想搞好网络生意就要做一点市场调查,还要有点较小的投资.你还得有个好点子,买那种销路好或将来会畅销的产品. B: 这就是市场调查...但是你一旦有了点子又是如何开始创业的呢? A: 有了好点子之后呢,你就可以通过注册域名,建立网站,电子邮箱和寄存服务来开个商店.如果你想全力以赴把站点做好,你可以利用一下购物车技术,但开始时费用会有点高. B: 听起来要做的事情真多! A: 任何值得一做的事情都要花精力.钱不会长在树上,,,我们大多数人都得努力工作才能赚到钱. [情景會話]職場：网上营销 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 A: The new webpage design is much more effective than before. I feel confident it will rope in a lot more business because of its user-friendly format. B: Why do you think the new page is so much better than the old page? I thought the old page wasn't half bad.... A: The old page was okay, alright, but there wasn't a big influence in our sales volume, because the site wasn't developed with an eye towards the marketing aspect. Now it's different. We got our marketing department team in on the action, and the results are smashing.... B: What changes were made from the old page to the new page? A: First, the visitors to the site are encouraged to give their contact information. They can sign up for a free monthly drawing. Once we've got their info, it goes into a database for future marketing mailers and advertising targeting. Also, there are clear links to descriptions of our products and services, so as to give confidence to new customers. We also added a specific area for on-line customer service.... So far we've gotten a ton of positive feedback.... B: Great! A: 新的网页设计比以前的效果更好了.由于该网页采用使用方便的板式,我有信心它能够揽来更多的生意. B: 为什么你认为新网页比旧网页要好得多?我过去认为旧网页也不错... A: 确实,旧网页也可以,但对我们的销售量没有太大的影响,因为网站开发没有着眼于市场销售这个方面.现在不同了,我们有销售部在发挥作用,而且结果好极了! B: 从旧网页到新网页做了什么改动? A: 首先是鼓励登陆网站的人留下他们的联系信息.他们能签约每月得到一张免费图画.一旦我们有了他们的信息,这些信息就进入未来销售邮寄对象和广告宣传目标的数据库.此外,为了让顾客对我们有信心,新网页上开通了我们产品和服务介绍的链接,我们还特别增加了网上顾客服务区...到目前为止,我们已经得到了大量的正面反馈信息. B: 太好了! [情景會話]職場：我要退货 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 A: Excuse me... B: Yes, sir. How may I be of service? A: I would like to return this item... Are refunds allowed? B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services? A: No, no... It was just the wrong size. B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size. A: No. I would rather just return it. B: Sure, no problem. Do you happen to have the receipt? A: Yeah, right here. B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with? A: No, thank you. B: You're welcome. Have a nice day! A: 打扰一下... B: 是的,先生,需要什么服务吗? A: 我想把这个东西推掉...可以退款吗? B: 当然可以.顾客总是对的,我们随时为您服务.为什么要退掉?您对我们的产品和服务有什么问题吗? A: 不,不是的...只是大小不合适. B: 那你想调换一下还是要退款?我想我能帮你找到合适的尺寸. A: 不用了.我还是想退掉. B: 当然可以,没问题.你带收据了吗? A: 带了,在这儿... B: 好的,请等一下.给您,请在这里签字.这是你的退款.还有什么需要我帮忙的? A: 没有了,谢谢你. B: 别客气.祝你一天都开心! [情景會話]谈论同事 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 常用应急场景 范例一：Bootlicker I am really tired of Terry. Oh, but I suppose he has lots of talents. He is a bootlicker. I suppose that is because he is quick on the uptake. 范例二：Talk big Fixing computer isn’t my cup of tea. You can leave this job to Jason. Yeah, he has a good commend of computer skills. But…. But what? But he is always talking big. [情景會話]职场英语：安排会议 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 范例一：Meeting with customer Hello, this is Francis from XYZ Company. I would like to discuss with you about a new project some time next week. Do you have time to meet? Well, I am not sure. Lets me check my agenda Ok. I am free on Tuesday afternoon from 2 PM to 4 PM, is it convenient for you? It is ok with me. So I will be arriving at your office around 2:15 PM. Do you have a projector in your room? I would like to show you some related charts Yes, there is. See you then. 范例二：Busy organizers You must be very busy these days. I heard you are responsible for the meeting arrangements this time. It can be the most important meeting for our company this year. Sure it is. I am up to my ears as time expressed. Do we still use the conference room in the same hotel as last time? You remember? I like that one. If we were in the same conference room, I would not work late these days. That conference room has been booked out. This time our boss wants to hold the meeting in our company. So everything has to be rearranged and checked, like tables, chairs, mean tacks, podium, audio and visual equipments and even the lunch menu. Good preparation will improve the effectiveness of the meeting. I am sure that your hard work will pay off. [情景會話]职场：不断进步中 〔字體：大 HYPERLINK "javascript:ContentSize(14)"中 HYPERLINK "javascript:ContentSize(12)"小〕 常用应急场景 范例一：Impressive presentation Hi, Monica, congratulations! Your pr