专线车服务程序主
题
快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题
：专线车服务Subject:Speciallineshuttleservice参考号：XX-XX-005Ref:XX-XX-005目的OBJECTIVE规范穿梭巴士的服务程序，为酒店住店客人提供便利Regularizetheprocessofhotelshuttleservicetoprovideconvenienceforhotelguests流程PROCEDURES专线车是为住客提供的免费服务项目，原则上只有住客才能享受这项服务，对非住客的乘搭要婉言拒绝。Speciallineshuttleisafreeservicefortheguests,inprincipleonlyhotelguestscansharethisservice,shouldrefusethosepeoplewhodonotstayinthehotel.住客的亲戚、朋友等在车辆可容纳的情况下可与住客一同前往火车站、机场。Hotelguests’relatives,friends,etc.canridetogethertorailwaystationandairportwhenthereareenoughemptyseats.房务总监、前厅经理、宾客服务经理可酌情同意，对非住客的乘车免去费用。Withthedirectorofroomdivision,frontdeskmanager,guestservicemanager’spermission,guestswhodonotstayinthehotelcanalsorideontheshuttleforfree.耐心解答客人提问，总是做到热情、有礼，尽可能为客人提供最直接的服务。Solveguest’sproblemspatiently,bepassionateandpolite,providethemostdirectserviceasmuchaspossible.若住客向行李员询问专线车怎样乘搭，行李员要认真解答。如客人需立即乘车离店，则由行李员直接带客人上专线车，并将客人的房号、人数、前往地点等资料告诉门僮，以便登记。如接受询问的行李生正在为他人服务的时候，则请另一位行李员帮忙送客人上车。Luggagemanshouldbepatienttoanswerguest’squestionsabouttrafficinformation.Ifguestneedstoleavehotelimmediately,luggagemanshouldtaketheguesttothespeciallinedirectly,andtelltheguest’sroomnumber,amountofpeople,destinationtodoormanforregisteration.Iftheluggagemanisbusycarryingotherpeople’sluggages,askforhelpfromanotherluggageman.若住客暂时不需乘坐专线车，则清楚地向客人讲解有关如何乘搭、开车时间等，请客人届时到停车点直接候车。Ifguestwouldnotrideontheshuttleimmediately,tellhimtheshuttle’sinformation,toletthemgetthereontime.非住客询问是否有专线车服务，则告诉客人专线车只为本店客人服务，婉言拒绝其要求。Forthosewhodonotstayinthehoteltoaskforshuttleinformation,tellthemtheshuttleisjustforguestswhostayinthehotel,andrefusetheminavividway.任何时候行李员不得跟车外出。Luggagemancannotgowiththeshuttleforanyreasons.每天的专线车
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由各班次专人负责，即早班行李员一人，中班一人。另两人协助工作，以免工作、管理上发生混乱现象。每次开车前二分钟由行李员负责清点客人数目，前往何处，并在相应时间上做好记录。Theluggagemanformorningandnoonshifts,keeprecordsonthedrivinglineseveryday,anothertwoassisttoworktoavoidanychaosinworkandmanagement.Luggagemancheckstheheadcountstwominutesbeforetheshuttleleaves,andkeepsrecordondestinationandtime.
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