空乘英语300句

空乘英语300句PAGEPAGE\*MERGEFORMAT17客舱英语常用语一、常用词组seatbelt安全带waterextinguisher灭火器drychemicalextinguisher干粉灭火器traytable餐桌wastebin垃圾桶trolly餐车torch手电筒armrest扶手estimatedtimeofarrival(ETA)预计到达时间estimatedtimeofdeparture(ETD)预计起飞时间apron围裙tailwind顺风headwind逆风infant婴儿unaccompaniedminor(UM)没有家长同行ㄉ小孩briefing任务提示transitpassenger转机旅客waitinglounge候机室baggageinspection行李检验handbaggage手提行李umaccompaniedbaggage托运行李custom海关quarantine检疫早上好，女士（先生）。欢迎登船！Morning,madam（sir）.Welcomeboard!早上好，先生。欢迎登机。坐头等还是经济舱？Morning,sir.Welcomeaboard.Firstclassoreconomyclass?早上好，能帮您什么忙？Goodmorning.WhatcanIdoforyou?早上好！请您出示船票。Goodmorning.MayIhavealookatyourferryticket?/Showyourticket,please?我是头等舱/普通舱乘务员I’mthestewardessofthefirst-classcabin/economicclasscabin.我来为您引座。I’llshowyouyourseat.见到您很高兴Nicetoseeyou./Nicetomeetyou.请您往里边走，请对号入座Stepinplease.Taketheseattonumber,please.请到这边坐可以吗？Wouldyoupleasesithere?请向后退一下。Wouldyoupleasebackoffalittle?请按顺序，一个接一个。Pleasebeinorder,onebyone.请您先走/请跟我来.Afteryou./Followme,please.头等舱在二楼，往前走（往后走）Thefirstclasscabinisonthesecondfloor.Goahead(backward).小心碰头Mindyourhead,please.麻烦您侧身让后面的旅客过一下。Excuseme.Pleasegivewaytothepassengersbehind.1.2行李让我帮您拿行李好吗？CanIhelpyouwiththeluggage?这边请，行李放在这里Thisway,please.Leaveyourluggagehere,please.让我帮您把行李放在这里，让开安全通道。MayIhelpyoutoputyourluggagehereandtokeepthesafetypassageclearly?请把您的箱子放在指定位置。Pleaseputyourboxintheappointedarea.您不能把行李放在这儿，过道不能堵塞。Youmaynotleavethebaggagehere.Theaisleshouldn’tbeblocked.请您配合不要把行李放在紧急出口旁边。您可以把它放在座位旁边。I’mafraidyoucan’tleaveyourbagthere.Youaresittingnexttotheemergencyexit.Ithinkyoumayfindthere’senoughroomtoputitnearyourseat.1.3座位Seating您好，请从这边通道往前走。Goodmorning(afternoon,evening).Thisaisle(way),please.请从这边上楼梯，楼上是头等舱/贵宾舱。Pleasegothiswaytotheupstairs.请跟我来，您的座位在客舱中部。Followme,please.Yourseatisinthemiddleofthecabin.是左边靠走廊座位------这是您的座位。Anaisleseatontheleftside------hereyouare,sir.恐怕您坐错位子了，G100正好在那边走廊的后二排。I’mafraidyouareinthewrongseat.G100isjusttworowsbehindontheotheraisle.请稍等一下，我查查看。Excusemeforasecond,I’llcheck.为了您的安全，请您坐好Pleasebeseatedforyoursafety.请您系好座椅上的安全带，谢谢Pleasefastenyourseatbelt,thankyou.座椅排号在座椅扶手上。Seatnumbersareindicatedonthehandrailofchair.您的座位是G**，请跟我来。YourseatnumberisG**.Pleasefollowme.旅客登船完毕后，我帮您看看第一排有没有空座位。Aftertheboardingfinishes,I’llseeifthereisanyvacantseatforyouinthefirstrow.G101座位没有旅客，启航后您可以去坐。TheseatG101isvacant,andyoucanchangeyourseataftersetsail.对不起，您旁边的旅客想和她的孩子坐在一起，您方便跟她换座位吗？Excuseme.Theladynexttoyouwantstositwithherkid.Wouldyoumindchangingseatswithher？对不起，我已沟通过了，但那位旅客还是想坐靠窗的座位。Ihavetalkedwiththatpassenger,buthewouldmorelikethewindowseat.为了使客轮保持配载平衡，请您回到指定的位子上坐好，谢谢您的合作。Inordertokeeptheferryinbalance,pleasereturntoyouroriginalseats.Thankyou.对不起，您先在座位休息，我去问一下，马上就回来。Iamsorry.Pleasesitinhereforthetimebeing.Iwillcheckitwiththegroundstaffandbebacksoon.让您久等了，是我们工作的失误。您现在可以坐在XX座位，我带您过去。Thankyouforwaiting.Itisourfault.PleasesitinX.I’llshowyoutheway.我理解您，我替您去看看是否有空座位，请您暂时坐在这个座位。IappreciateyourproblemandI’llseeifthereisanyemptyseat.Wouldyoupleasesithereforthetimebeing?客轮马上要启航了，请不要在客舱内走动。Theferryisabouttosetsail.Pleasedon’twalkaboutinthecabin.请您回到您座位上好吗？客轮马上要启航了。Wouldyoupleasereturntoyourseat?Theferryissettingsailsoon.请您到这边坐，会感觉好些Ifyoufeelseasick,pleasesithereandyouwillfeelbetter.1.4升等您可升等头等舱或贵宾舱，这样您能好好休息一下。YoucouldupgradefirstclassorVIPclasssothatyoucantakeabetternap.你想由普通舱等升至头等舱等吗?船上可以为您办理升舱手续。Wouldyouliketoupgradeyourclass?Wecanupgradeyouonboard.你可以先上二楼,稍后会有乘务员为您办理补票手续，每位80元.Youcangoupstairsfirst;thenwe’llchargeyouextra80Yuanforupgrade.对不起，这是普通舱票,你可以付差价升等.Sorry,yourticketistheeconomicclass，youmaypaytheextraforupgrade.头等舱免费提供饮料、点心以及可以优先下船。Thefirst-classcabinfreeprovidesdrinksandmeals,passengeralsocanenjoyprioritylanding.您可以升舱，不过要付差价部分的钱。Youcanupgradeyourclass,butyouhavetopaytheextra.对不起，请您们几位谈话声音小些，以免影响其他客人休息。Excuseme,butcouldyoutalksoftlytoavoiddisturbingtheothers.请将您的椅背调直。Pleaseputthebackofyourseatinanuprightposition.让您感到舒适是我们的职责。It’sourdutytoletyoufeelascomfortableaspossible.1.5供餐Meal您想先喝点什么?Wouldyoulikeanythingtodrinkfirst?谢谢，让您久等了。这是您的咖啡，还要点什么?Thankyouforwaitingsir．hereyouare．Anythingmore?先生/女士，这是今天的饮料，你想喝些什么?Here’sthedrinklist.Whatwouldyouliketohave?稍候我们将为您下订。We’lltakeyourordersoon.我们马上给您提供饮料。这是茶单。We’llsoonbeservingdrinks.Hereisthemenu.刚才您在休息，我没有打扰您，请问您要喝点饮料么？我们有各种果汁、还有热茶和咖啡，您喜欢哪种？Wedidn’tdisturbyouwhenyouwerehavingarest.Wouldyoulikesomethingtodrinknow?Wehavejuice,mineralwater,hotteaandcoffee,whichwouldyoulike?对不起，我们服务时您睡着了，没有叫醒您，现在您想喝些什么？Sorry,youweresleepingwhileweserved.Ididn’twanttointerruptyou.Now,whatwouldyouliketodrink?我再给您添些矿泉水么？还是喝点其它饮料？Wouldyoulikesomemoremineralwateroranythingelse?您是否觉得不舒服？您需要披肩吗，或喝点热饮？Doyoufeelalittlecold?Wouldyoulikeanamice,orsomehotdrink?您是否感到不舒服，给您倒杯水好吗？Areyoufeelingsick?Wouldyoulikeaglassofwater?您想来点热/冷饮料吗？Wouldyoulikesomethinghot/coldtodrink?您是要淡茶还是浓茶？Howdoyoulikeyourtea?Weakorstrong?咖啡还未冲好，来杯热茶好吗？Coffeeisn’treadyyet.Wouldyouliketohaveacupofhotteainstead?您想在饮料里放点冰块吗？Wouldyoulikesomeiceinyourdrink?我是__，今天很高兴能为您服务，这是我们为您准备的餐点。如果有什么需要，请随时找我。I’m_____.I’mgladtobeatyourservice.Here’sthemealwepreparedforyou.Ifyouneedourhelp,pleasepressthecallbutton.小心烫手！It’shot!Mindyourhand.先生，您还要点别的什么吗？Wouldyoulikemoreofanything,sir?对不起，橙汁没有了。您能换一下吗？我们有咖啡、奶茶……您想来点吗？I’msorry.Thereisnomoreorangejuiceleft.Canyoumakeachange?Wehavecoffeeandmilktea…Wouldyoulikesome?对不起，没有果汁。给您热茶好吗？Iamafraidjuiceisnotavailable.MayIofferyouhotteainstead?水好像凉了，让我为您换一杯新沏的吧。Itseemstheteaisgettingcold.Letmemakeanewoneforyou.这是您的咖啡/茶、热水，小心烫，请拿好。Hereisyourcoffee/hottea/hotwater.Pleasebecautiouswhenholdingit.Itisquitehot.您能喜欢我非常高兴。再来点吗？I’mgladyoulikethem.Wouldyouliketohavesomemore?我帮您打开小桌板吧！（第一排旅客）Letmehelpyoupreparethetable.我们马上要供应饮料了。请放下您的小桌板。Nowwe’llbeservingdrinks.Pleasepulldownyourtraytable.几分钟之后我们将提供饮料（餐食），请放下您前面的桌板。Inafewminuteswe’llbeservingdrinks(food).Pleasepulldowntheseattableinfrontofyou.请您收起小桌板Pleasefoldupyourtabletop.没问题，我马上为您收走空餐盘。Noproblem.Iwilltakeawayyourtraysetinaminute.可以帮您把不用的杯子收走吗？MayItaketheglassaway?对不起，让我来清理一下好吗？Excuseme.MayIhelpyoutocleanitup?现在可以收拾您的桌子吗?MayIclearupyourtablenow?您介意我把这些东西拿走吗？Wouldyoumindmetakingtheseaway?我们今天为您准备的餐食还可口吗？Doesthemealtastegood?我们今天为您提供的餐食还满意吗？Mr._,howdoyoulikethemeal?您对这餐点还满意吧？Howdoyoulikethefood?对不起，让您久等了。I’msorryforkeepingyouwaiting.36.您可能是晕机。Youmightbesea-sickness.1.6小卖部1.您需要买一些食品吗？今天航班上的物品品种繁多。Wouldyouliketobuysomethingtoeat/drink?Wehaveawideselectiononboardtoday.2.我们只收人民币，不接受港币、美金和信用卡。WeonlyacceptRMB,butnotHongKongdollar、USdollarandcreditcard.3.请问您有零钱吗？Haveyougotanysmallchange?4.这是找给您的钱，请点清、拿好！Hereisyourchange,pleasecheckitup.1.7海关移民局检疫CIQ这是您的海关申报单/入境卡，请用中文/英文填写，注意与护照一起保存，到达码头时可以方便您办理入境手续。HerearetheCustomsDeclarationFormandEntryCard.YoumayfillouttheformsinChineseorEnglishandkeepthemwithyourpassporttogether.It’llbeconvenientforyoutogothroughtheentryformalitiesintheterminalbuilding.这是入境卡，您可以在落地前填好，落地后交给移民局官员。Hereistheentrycard.Youmayfillitoutbeforelandingandsubmitittotheofficialwhengoingthroughimmigration.最后请确认签上您的名字。Finally,pleasemakesuretosignyourname.您需要入境卡吗？请填好入境单！Doyouneedentrycard?Pleasefilltheentrycardcarefully.当您办理入境、海关和检疫等手续时需要出示这些 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 格。Youarerequiredtoshowtheseformstotheofficerswhengoingthroughimmigration,customsandquarantineprocedures.根据当地检疫规定，乘客不能携带新鲜水果入境。Accordingtothequarantinerequirementsofthelocalgovernment,passengersarenotallowedtobringfreshfruitsintothecountry.打搅一下，落地前请您填写这些表格，以方便您办理海关，移民，检疫等手续。Excuseme,wouldyoupleasefillouttheseformsbeforearrival?You’llneedthemwhenyougothroughCustoms,ImmigrationandQuarantine.如果您在填写表格时有疑问或困难请找乘务员，我们很高兴为大家服务。Pleasedonothesitatetocallusifyouhaveanyquestionsordifficultiesinfillingoutthisform.Weareverygladtobeatyourservice.根据当地政府检疫的规定，严禁旅客携带任何新鲜水果，鲜花，奶制品，肉类，动植物种子等入境。AccordingtotheregulationsofQuarantineofthelocalgovernment,passengersarenotallowedtobringinanyfreshfruit,cutflowers,diaryproducts,,meat,,animalorplantorigin.请您填好表格后把小桌板收好。Pleasecloseyourtableassoonasyoufinishfillingintheform.1.8娱乐休息Relaxation___先生/女士，这是我们为您准备的杂志，希望您喜欢。Mr./Ms.___,Here’sthemagazinewe’vepreparedforyou.Wehopeyou’lllikeit___先生/女士，您需要毛毯吗？我帮您盖上吧。Mr./Ms.___,doyouneedblanket?Wouldyoulikemeputitonforyou?__先生，我帮您把座椅调整到比较舒适的位置，这样您就可以休息了。Mr._,mayIhelpyouadjusttheseattoamorecomfortablepositionsothatyoucanhaveagoodrest?您只要按下座椅扶手上的按钮，身体同时往后靠就可以了。Pleasepushthebuttononthearmrestandleanagainsttheseatbackatthesametime.__先生/女士，请用毛巾。Mr./Ms.___,here’stheblanketforyou,please.天气比较冷，您需要一杯热茶吗？It’squitecold.Wouldyoulikeacupofhottea?对不起，让您久等了Sorryforkeepyouwaiting./Iamsorrytohavekeptyouwaitingsolong.给您一块毛巾，擦一擦（或敷一敷）Hereisatowelforyou.外面在下雨，请您注意防滑It’sraining.Lookatyourfeet.洗手间在后面（前面）Toiletisattheback(inthefront).服务台在前面（后面）Theservicedeskisinthefront(attheback).对不起，请您坐好Excuseme.Pleasebeseated.请您不要吸烟Don’tsmoke,please.请您不要着急，我们会尽力帮助你Pleasedon’tworry.I’lltrymybesttohelpyou.头等舱乘客的盥洗室/厕所位于后舱。Thetoiletforfirstclasspassengersislocatedintherearofthecabin盥洗室/厕所有人用着。Thelavatoryisoccupied.盥洗室/厕所没人。Thelavatoryisvacant.安全须知在椅背袋里TheSafetyNoticeisintheseatbag.2.下客Disembarkation2.1落地Landing别着急，您有足够的时间整理您的物品。Takeyourtime,please.Therewillbeenoughtimetocollectyourpersonalitems.对不起，先生。可以让这位老先生/老太太先走吗？Excuseme,sir.Wouldyoupleaseletthisoldman/grannygofirst?先生，非常感谢您让这位老先生先走。Thankyou,Sir.It’ssokindofyoutomakewayforthisseniorgentleman.请您小心台阶/小心地滑。Mind/watchyourstep,please./Becautiousfortheslipperyfloor.留神脚下，外面在下雨，当心划倒。Mindyourstepplease.It’srainingandveryslipperyoutside.下船时请携带好您的手提行李和其它私人物品。Pleasemakesuretotakeallyourhandluggageandpersonalitemswhenyoudisembark.请您整理好随身物品，准备下船Pleasetakeallofyourluggageandgetreadytolanding.贵重物品请随身携带。Pleasetakecareofyourvaluables.外面天气冷，请添加随身携带的衣服，以免感冒。Itisquitecoldoutside.Pleasedresswarmlyenoughbeforeyougoout.您可以凭行李牌在行李认领区领取您的托运行李。Youmayclaimyourcheckedbaggageinthebaggagereclaimareawithyourluggagetag.普通托运行李请在下船以后于海天码头行李认处领取.(位于航空公司柜台旁边)Ifitisnotatagthroughbaggage,ithastobereclaimedafteryougetofftheferryinSkyPier.(Thebaggagereclaimedisbesidethecounteroftheairline)直挂行李下船无须领取,行李直接为你转到飞机上.Ifitisatagthroughbaggage,youdon’thavetoreclaimafteryougetofftheferry.Itwillbesenttoyourairplanedirectly.如果您已经缴付了离境税,您可以在办理登机手续时退回港币120元.Ifthetaxisincludinginyourairticket,youcanrefund120HKdollarswhenyougettheboardingpassinthecounter.感谢您乘坐我司航班，希望有幸再次为您服务。Thankyouforchoosingourferry.Wearelookingforwardtoseeingyouagain.谢谢您的合作Thankyouforyourco-operation.祝您旅途平安愉快Wishyouasafeandnicejourney.我们会更努力的为您服务Wewilltrytoserveyoubetter.非常抱歉由此给您带来的不便。Muchtoourregretfortheinconveniencethatmaycauseyou.您可以就如何提高船上质量给我们提些建议吗？Couldyougiveussomeadviceonhowtoimproveourferryservice?这是本次航班的纪念品，但愿您能喜欢它。Thisisourferrysouvenir.Ihopeyou’lllikeit.舷梯已经放好。现在您可以拿着行李下船了。Theramphasjustbeenputinitsposition.Nowyoucangetyourbelongingsanddisembark.2.2机场和目的地AirportandDestination坐的士去汽车站需10分钟,大概20块钱.Ifyougobytaxi,itmaycostyou10minutestothebusstation,moreorless20yuan.请问你有地址吗?Doyouhavetheaddress?到达市中心大约需要1个小时。Ittakesaboutonehourtoreachdowntown.我用中文把酒店的名字写下来，你把它交给出租车司机。他会带您去那儿。(车费大约是100元人民币)。Iwillwritedownthehotel’snameinChinese,andthenyoucanshowittothetaxidriver.（Thechargeisabout100YUAN(RMB)forhimtotakeyouoverthere.）您预定的是哪个酒店？Whichhotelhaveyoureserved?我不敢确定。您最好去大厅登记柜台问一下，他们会帮助您的。Iamnotquitesureaboutthat.MayIsuggestthatyougotothecheck-incounter?Theywillprovideassistance.请问你想坐巴士还是的士去广州呢?WouldtoliketogobybusortaxitoGuangzhou?我从未去过,但我想应该不会很远.Ihaveneverbeentherebefore,butIthinkit’snotfar.抵达虎门港后，您需要办理入境手续。Youneedtogothroughentryformalitiesafterarrival.我们公司有免费接送巴士前往XX，你下船以后可以向工作人员咨询。OurcompanyhasfreeshuttlebustoXX,youcanaskourstaffforhelpafterdisembark3.特殊情况SpecialSituations3.1.延误Delay本轮发生轻微故障，现正在积极抢修，很快会恢复正常航行。希望大家保持镇静。不便之处，敬请原谅！谢谢您的合作！Ourferryissufferedaslightmechanicalproblem,wearerepairingitnow;itwillsoonbegoodandresumenormalsailing.Pleasestayinyourseatandkeepcalm.Weapologizeforcausinganyinconveniencetoyou.Thankyouforyourco-operation.由于船舶延误,我司已与香港有关部门联系，船舶抵港后将尽力协助各位旅客改订机位和办理登机手续。Duetoferrydelay,nowwehavecontactedwithHKdepartment,theywillassistyouwithchangebookingandcheckin.Weapologizeforcausinganyinconveniencetoyou.Thankyouforyourco-operation.由于我轮在航行中遇到浓雾/恶劣天气/台风，为了安全现正减速航行，到港时间会相应推迟，具体时间我们将随时通知您。Duetothefullfog/poorweathercondition/typhoon,ourferryisslowingdownandthearrivingtimewillbelate.Pleasestayinyourseatforfurtherinformation.我船目前正处于大浪区（由于天气原因），船舶摇摆不定，为保障您的安全，请安坐于座位上。前排旅客请系好安全带。若感到身体不适，需要呕吐袋，请向乘务员索取，谢谢合作！Wehavebeeninthewavyarea(Becauseofthebadweather),thevesselmayberocking.Foryoursafety,pleaseremainseated.Passengerssittinginthefrontrow,pleasefastentheseatbelt.Weareprovidingclean-bagsforthosefellingseasick.Ifyouneedanyhelp,pleasefeelfreetoask.Thankyou.您好！我们的客轮有些小故障，正在维修排除，还需要等待___分钟，您还需要喝些饮料吗？Wehavetowaitforafewminutesduetoaminortechnicalproblem.Wouldyoulikeanythingtodrink?由于天气不好，我们还须等待___分钟才能启航,我们乘务组会随时将最新的信息告诉您。Wehavetowaitforafewminutesduetotheunfavorableweatherconditionsonourroute.We’llprovideyouwithfurtherinformation.您好！请您耐心等待一些时间，现在我们为您提供餐食和饮料服务，如果您还有什么需求，请随时告诉我们。Thankyouforyourpatience.We’renowservingbeverageandmeal.Pleasetellusifthere’sanythingelsewecandoforyou.对不起，航班延误给您带来不便，深表歉意！Sorryfortheinconvenienceduetothedelayofthesailing.是机器出了点小故障，马上就会好了Thereisaslightmechanicalproblemandwillbeoksoon.我们正在等待天气好转。Wearewaitingfortheweathertoimprove.我们将随时通知您。Wewillkeepyouinformed.不要惊慌！请听从我们的指挥！Don’tpanic.Followourdirections.由于天气恶劣，航班已经延误。theferryhasbeendelayedbecauseofbadweather．由于低能见度，我们不能启航。Wecan’tsetsailduetopoorvisibility.我们的客轮颠簸得厉害，请不要离开座位。ourferryisbumpinghard．Pleasestayinyourseat.由于机械故障，航班已延误，机械师们正在对客轮进行仔细检查。Theferryhasbeendelayedduetosomemechanicaltroubles.Theengineersaremakingacarefulexaminationoftheferry.由于有雾，本次班机将延误约两小时。Theferrywillbedelayedabout2hoursduetofog.我们正在等待几位乘客办理通关手续。Wearewaitingforafewpassengerstocompleteimmigrationformalities.如果有进一步的消息，我们会立即通知你（们）的。Ifwehaveanyfurtherinformation,we’llletyouknowimmediately.对不起，由于天气状况不好，我们的航班将被延误。我们要等到天气条件好转才能起飞。Wearesorrytoinformyouthatourferrywillbedelayedduetotheunfavorableweatherconditions.Wehavetowaittilltheweathergetsbetter.由于地面大雾航班将要被延误两小时。我们要等到雾消散才能起飞。Ourferrywillbedelayedforabouttwohoursduetoheavyfog.Wehavetowaittillthefoglifts.你知道香港的天气不太好，飞机延误了。YouknowtheweatherinHKisnotsogood.Theplanehasbeendelayed.长荣航空BR872航班，上午11：100起飞。EvaairBR872leavesat1110inthemorning.CX564航班1315离开香港直飞回台北。FlightCX564,leavingHKat1315,fliesnonstopbacktoTaipei.请不要把任何东西放在您前面的座椅口袋里。Don’tputanythingintheseatpocketinfrontofyou.别太紧张，咱们去清洗一下伤口，放松。我去取急救药箱。请用纱布按住伤口，我来调节座位。躺下，休息一会。Don’tgetnervous.Let’sgotowashthecuts.Takeiteasy.I’llgoandgetthefirst-aidkit.Pleasepressthewoundwithgauze.I’lladjusttheseatback.Liedownandhavearest.“解开安全带，到这边来！”Releaseseatbelt.Comethisway.紧急情况Emergencysituation请马上系好安全带。Fastenyourseatbeltsimmediately，please.由于客轮发动机出现故障，将做抛锚。Theferrywilldropanchorbecauseofthesuddenbreakdownofanengine.不要惊慌。Don’tpanic!我们的船长完全有信心安全抵港。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。Ourcaptainhasconfidencetolandsafely.Allthecrewmembersofthisferryarewelltrainedforthiskindofsituation.Sopleaseobeyinstructionsfromus.从座椅下拿出救生衣，穿上它！Takeoutthelifevestunderyourseatandputiton!拿灭火器来！Gettheextinguisher.解开安全带，别拿行李，朝这边走！Openseatbelts.Leaveeverythingbehindandcomethisway!本客轮有六个安全门，请找到离你最近的那个门。Thisferryhassixemergencyexits.Pleaselocatetheexitnearesttoyou.跳滑下来！Jumpandslidedown!3.2投诉Complaint好的，我们会想办法帮助您的。我先把这个情况报告给乘务长。Certainly,letusseehowwemayhelpyou.Iwillreferthissituationtomypurser.感谢您的建议，我们会继续改进，不断提升服务品质。Thanksforyouradvice.Wewillkeeponimprovingourservice.非常感谢您对我们的服务提出宝贵意见。Wegreatlyappreciateyourcomments./Itisgreatlyappreciatedifyoumakesuggestionstoourservice.女士，我完全同意这种状况是不对的。对此我诚心诚意地向您表示道歉。您看我还能做些什么能让您在接下来的旅途中感到满意。Madam,Itotallyagreethatthissituationisinappropriate.Idosincerelyapologizethatwemadeyoufeelthisway.IsthereanythingIcandotomaketherestofyourjourneymoreenjoyable?对不起，我们的服务没有满足您的期望。我会把您的意见向我们的经理汇报，我们也会尽全力让您在接下来的旅途中感到满意。Iamsorryourservicedoesnotmeetwithyourexpectations.Iwillinformourmanageraboutyourfeelings,andwewilldoourbesttomaketherestofyourjourneymoreenjoyable?__先生/女士，感谢您长期对我司的支持。Mr./Ms.___,thankyouforyoursupporttoourcompany.对不起！是我们工作的疏忽，感谢您长期以来对我司的支持，还需要我为您做点什么？Sorry,it’sourfault.Thankyouforyoursupporttoourcompanyforsuchalongtime.Whatelsecanwedoforyou?谢谢您的理解和支持Thankyouforyourunderstandingandsupport.3.3残疾旅客DisabledPassengers1.您的座位号是多少？我帮您拿行李好么？Whatisyourseatnumber?MayIassistyouwithyourhandluggage?2.请您跟我从这边走。靠窗的是您的座位。MayIshowyouthewaytoyourseat?Itisawindowseat.3.如果您愿意，您可以扶着我的胳膊，我带您走过去，好么？Wouldyoumindholdingmyarm?Iwilltakeyoutoyourseatifyoulike.4.需要我协助您坐到座位上吗？Wouldyoulikemetohelpyoumoveintotheseat?5.我帮您把行李放在座椅旁边吧，落地后提拿也会方便些。MayIputyourhandluggageneartheseat?Itcouldbemoreconvenienttotakewhenyoudisembark.6.请您不要太紧张，我帮您调一下座椅靠背和通风口。在您座椅前方口袋内有清洁袋，我去给您拿热水，马上回来。Relax./Takeiteasy.MayIadjusttheseatbackandairventforyou?Avomitbagisintheseatpocketinfrontofyou.I’llberightbackwithahottea.7.饮料我帮您倒在纸杯里了，放在桌子上可以么？Thedrinkisinthepapercup.MayIputitonthetable?8.这是您的餐食，请问需要我帮您打开么？Hereisyourmeal.MayIopenitforyou?9.（提醒使用小轮椅的旅客）我们现在进入客舱了，请您坐稳。Weareenteringthecabinnow.Pleasehangontoyourchair.10.普通舱的通道较窄，我们把轮椅倒着拉出来会安全一些。TheaisleinEconomyClassisquitenarrow.Itwillbesafertopullthewheelchairbackward.11.下船时请您不要着急，我来帮助您拿行李好么?MayIhelpyouwithyourluggagewhenyoudisembark?12.地面工作人员和轮椅到达后，我来帮助您一起下船好么？MayIassistyoutodisembarkwhengroundstaffarriveswiththewheelchair?3.4小孩CHILD您的孩子真活泼，但为了他/她的安全，请不要让他/她离开您的视线。Whatalovelykid!Forhis/hersafety,pleasebesurenottoleavehim/herunattended.小朋友，请你不要乱跑，坐下来好吗？Hello,boy(girl).Pleasebeseated.船身摇晃，请您照顾好您的孩子Thevesselisrocking.Pleasetakegoodcareofyourkids.您需要给孩子换尿布的话，请到洗手间，里面有一个小桌板。如果您需要帮助的话，请告诉我们。Youcangotothelavatoryifyouwanttochangethediapersforthebaby.There’sbabychangetablethere.Ifyouneedanyhelp,pleasedon’thesitatetocallusatanytime.3.5遗失物品Lost&Found您在码头什么地方丢失的行李/物品？请您描述一下丢失物品的名称、大小、形状。Doyourememberwhereyoulostthatluggage/itemintheterminal?Wouldyoupleasedescribeit?请问您的姓名、电话、地址。您还可以拨打这个失物招领处电话:85511965,询问一下您的物品。我们找到后会及时与您取得联系。MayIhaveyourname,telephonenumberandaddress?Wewillcontactyouwhenwefindit.YoumayalsocallourLostandFoundOfficeat85511965forfurtherinformation.先生/女士，非常抱歉！我们已经通知有关部门帮助寻找您的遗失物品，但是仍然没有找到。Wehavecontactedthegroundstaff.Theytriedeverymeansbutstillcouldnotfindit.旅客下飞机以后进行最后一次客舱检查，确认旅客没有丢下任何物品，如发现任何遗失物品，请转交地面服务员或事物招领处。Onefinalcheckisnecessaryafterthepassengershavelanded.Wemustbesurethatthepassengershaven’tleftbehindanypersonaleffects.Ifanyarefound,theyareturnovertothegroundattendantsortheLostandFound.语言学习非常重要，尤其是英语，因为我们首先要能和旅客交流，还要学会报告故障设备，在紧急情况下给乘客发出命令。Languagestudyisveryimportant,especiallyEnglish.Wemustbeabletocommunicatewiththepassengers,learntoreportacabinfaultandgiveoutinstructionsinthecaseofanemergency.