酒店英语(餐饮部)

**UnitThreeFood﹠BeverageService餐饮部第一节TableBooking餐饮预定Ⅰ.Newwords&expressions1.headwaiter侍者领班2.lectern(服务员)放订单的小台架；讲桌，教堂中的讲经桌3.takeorder4.menun5.rareadj.6.medium[′mi:diēm]adj./n中间的；（三角形）中线7.dresscode8.specialty[́speʃəlti]9.winelist10.leftoversn剩饭菜leftoveradj.剩余的，吃剩的Ⅱ.MethodsofCookingⅢ.Dialogs1.AReservationforFour(W=Waiter,G=Guest)Mr.andMrs.SmitharevisitingXi’an.Theywanttoreserveatablefordinner.Waiter:TheOrientalRestaurant.MayIhelpyou?G:I’dliketoreserveatableforfour.W:Forwhattime,sir?**G:6:30thisevening.W:Iamterriblysorry,sir.Allthetablesarereserveduntil7:30.G:Whyisthis?W:Well,sir,abiggroupisarrivingatsix.Wouldareservationfor7:30betoolate?G:Yes,I’mafraidso.W:MayIsuggestourcoffeeshop,sir?Iamsuretheywillhavetablesavailable.G:Allright.I’lltrythecoffeeshop,sir?Couldyoutransfermycall?W:Sure.Pleaseholdon,sir.I’llputyourightthrough.G:Thankyouverymuch.W:Coffeeshop,mayIhelpyou?G:Yes,Iwantatableforfourtonightat6:30.W:Verywell,sir.Atableforfourat6:30.MayIknowyourname,please?G:Mr.Smith.W:Thankyouforcalling,Mr.Smith.Ihavereservedatableinyourname.G:Thankyouverymuch.Good-bye.2.OrderingaMealMr.Bartonhasmadeareservationintherestaurantandnowheisintherestaurant.(W=Waitress，M=Mr.Barton)Waitress:Goodevening,Sir.Haveyougotareservation?Mr.Barton:Yes.For7:00.ThenameisBarton.Waitress:(TheWaitresschecksthelistonherlectern)couldyoufollowme,please?(Theguestfollowsthewaitresstohistable)Willthistablebeallright?Mr.Barton:Thistableisjustbythedancefloor.Couldwehaveanotherone?W:Pleasecomethisway.(Theguestistakentothetableintheback)Hereisthemenu.M:Thankyou.**W:MayIhaveyourorder?M:Yes,I’llhaveasteakandchips,please.W:Howwouldyoulikeyoursteak,rare,medium,orwell-done?M:I’dlikeminewell-done.W:WouldyoulikeyoursteakwithabakedpotatoorFrenchfries?M:Frenchfries,please.W：Wouldyoucareforasalad,Sir?M:Yes,IwantaRussiansalad.W:Andwhatwouldliketodrinkwithyourmeal?M:I’dliketoorderwine.W:Illbringthewinelistrightaway….3.BookingaTableataRestaurantContents:Aheadwaiterisreceivingatelephonecallfromalocalcustomertobookatablefortonight.Staff:Goodmorning.BestFoodRestaurant.MayIhelpyou?Customer：I'dliketoreserveatableinyourSichuanRestaurant.Staff:Whattimeisitfor?Customer：We’llcomearoundeighto’clocktonight.Staff:I’msorry.Wehavesomanygueststhisevening.Customer：Howlongisthewait?Staff:Nineo’clockshouldbeOK.Customer：Well,pleasegoaheadwiththereservation.Staff:Howmanyinyourparty,sir?Customer：Wearegroupofsix.Staff:It’sOK.Yourname,please?Customer：MynameisPeterYang.Bytheway,we’dlikeatablewithaviewofthegarden.Staff:Noproblem,Mr.Yang.Smokingornon-smoking?Customer：Non-smoking.Staff:Verygood.**Customer：Doyouhaveadresscode?Shouldtheladieswearformaldresses?Staff:Nojeans,please.Customer：Thankyouforyourhelp.Staff:Mypleasure.We’relookingforwardtoseeingyou.Ⅳ.Proceduresofrestaurantservice1.HowtoreceivetablebookingsWhenwouldyoulikeyourtable,sir?Whattimewouldyouhaveyourdinner,sir?Forwhattime,sir/madam?Forhowmanypeople?Howmanypeoplearethereinyourparty?Couldyoupleasetellmethenumberofdiners?MayIhaveyourname/telephonenumber,please?Yourname/telephonenumber,please?Anyotherrequirements?Anythingspecial,please?Soit’sMr.White,atableforfiveat6:30thisevening.AmIright?AtablenearsthewindowforMrs.Whitefor3at12:00.AmIright?2.HowtoushercustomersLetmeshowyoutheway.Pleasefollowme.I’llbringyouthere.I’llwalkyouover.Thisway,please.Followme,please.Wouldyoucomethisway,please?Wouldyoucomewithme,please?3.HowtotakeordersMayItakeyourordernow,sir/madam?Whatwouldyouliketoorder?Anyotherfoodyou’dliketoordertonight?Howwouldyoulikeyoursteakcookedtoday?MayIrepeatyourorder?Pleasewait**afewminutesforpreparation.4.HowtorecommendfoodanddrinksIrecommend…..Ourdailyspecialtiesare….steamedcrabandbraisedporkwithbrownsauce.Thechef’sspecialtiesare….What/howabouttryingsomechicken?5.Howtocheckthebills.Howwouldyouliketopay?Howwouldyouliketopayyourbill,sir?Howwouldyouliketosettleyourbill/account?Incashorbycreditcardorwithcheck,sir?What’syourway/methodofpayment?Thechargeamounthereisforthesteakyouordered.Thisistheservicecharge.Thisisyourbill,sir.Youarewelcometocomeagain.Ⅴ.UsefulSentencesusedinforeignrestaurant在国外餐厅点餐必须掌握的20句英语1、请给我菜单。MayIhaveamenu,please？2、是否有中文菜单？DoyouhaveamenuinChinese？3、在用晚餐前想喝些什麼吗？Wouldyoulikesomethingtodrinkbeforedinner？4、餐厅有些什麼餐前酒？Whatkindofdrinksdoyouhaveforanaperitif？5、可否让我看看酒单？MayIseethewinelist？**6、我可以点杯酒吗？MayIorderaglassofwine？7、餐厅有那几类酒？Whatkindofwinedoyouhave？8、我想点当地出产的酒。I’dliketohavesomelocalwine.9、我想要喝法国红酒。I’dliketohaveFranceredwine.10、是否可建议一些不错的酒？Couldyourecommendsomegoodwine？11、我可以点餐了吗？MayIorder,please？12、餐厅最特别的菜式是什么？Whatisthespecialtyofthehouse？13、餐厅有今日特餐吗？Doyouhavetoday’sspecial？14、我可以点与那份相同的餐吗？CanIhavethesamedishasthat？15、我想要一份开胃菜与排餐(鱼餐)。I’dlikeappetizersandmeat(fish)dish.16、我正在节食中。I’monadiet.17、我必须避免含油脂(盐份/糖份)的食物。Ihavetoavoidfoodcontainingfat(salt/sugar).18、餐厅是否有供应素食餐？Doyouhavevegetariandishes？19、你的牛排要如何烹调？Howdoyoulikeyoursteak？20、全熟(五分熟/全生)。Welldone(medium/rare),please.Ⅵ.Food﹠BeverageEventOrderBO#00002320EventOrderDate:December18Function:CongressofBiotechandPhamLocation:JingtaiHallType:LunchAttendance:Day:FridayGuarantee:300Set:350Time:11:35am-3:00pmBilling:CreditCardRoomtoBeReadyby:11:20amAccount:2032086Postas:MGRKatharineMaryPrice:REM120perpersonContact:Mr.HarryEvansPhone:021-1234-55671123NorthAvenueSuite88Shanghai,200001Food:**第二节Food&Beverage–Breakfast早餐Preview早餐BREAKFAST(6:30-9:30AM)ContinentalBreakfast欧陆式早餐42.00Choiceofjuice(orangejuice,grapefruitjuice,pineapplejuice,tomatojuice)各式果汁：橙汁、西柚汁、菠萝汁、番茄汁（任选一）Croissants,Danishpastries,ortoastwithbutterandjam牛角包、丹麦包、土司配牛油及果酱（任选一）Coffeeortea咖啡或茶**AemricanBreakfast美式早餐50.00Choiceofjuice(orangejuice,grapefruitjuice,pineapplejuice,tomatojuice)各式果汁：橙汁、西柚汁、菠萝汁、番茄汁（任选一）Twofreshfarmeggs,anystylewithbacon,sausageorham自选双蛋配腌肉、肠仔或火腿（任选一）Croissants,Danishpastries,ortoastwithbutterandjam牛角包、丹麦包、土司配牛油及果酱（任选一）Coffeeortea咖啡或茶ChineseBreakfast中式早餐38.00Preservedeggandporkconger皮蛋瘦肉粥Friednoodleswithsoysauce豉汁皇沙面Ⅰ.Newwords&expressions1.grapefruit西柚2.Pineapple3.bacon[u]4.croissant5.pastry6.sausage[u/c]7.sauce[c/u]8napkin9.teasev10.toastn/v**Ⅱ.Dialogs1．ContinentalBreakfastAcontinentalbreakfast(欧陆式早餐)isalightbreakfastwithoutachoiceofeggsormeat.Itcontainsfruitjuice,bread(toastorrolls),andcoffeeortea.(H=Headwaitress,W=Waitress,G=Guest)H:Goodmorning,sir.Atableforone?G:Yes,please.H:Thisway,please….Willthistablebeallright?G:That’sfine.H:Hereisthemenu.Takeyourtime.W:Areyoureadytoordernow?G:Yes,I’dliketohaveacontinentalbreakfast.W:Certainly,sir.Whatkindofjuicewouldyoulike,orangeorgrapefruit?G:Orange.AndI’dlikesometoast.W:Howwouldyoulikeit,lightordark?G:Light.W:Wouldyouliketeaorcoffee?G:Coffee.W:Willtherebeanythingelse?G:No,that’sall.W:Justamoment,please.**2.AmericanBreakfastAnAmericanbreakfast(美式早餐)isalsocalled“fullbreakfast”.Itusuallycontainsfruitjuice,twoeggs,meat(ham,baconorsausage),bread(toast,rolls,orcroissants),andcoffee(teaormilk).W:Goodmorning,sir.MayItakeyourordernow?G:Yes,I’dlikeanAmericanbreakfast.W:Certainly,sir.Whichjuicewouldyoulike?G:Pineapple,please.W:Howwouldyoulikeyoureggs?G:Fried,turnedover.W:Weserveham,baconorsausagewitheggs.Whichdoyouprefer?G:Bacon.W:Andwouldyoulikerollsortoast?G:Lighttoast,please.W:Teaorcoffee?G:Tea,withlemon.W:Willtherebeanythingelse?G:No,that’sall.W:AnAmericanbreakfastwithpineapplejuice,friedeggsturnedover,bacon,toastandtea.Pleasewaitamoment.I’llbringthemrightaway.3.ChineseBreakfastsoy-beanmilkdeep-frieddoughsticks;dumplings;tea-flavoredeggtoastedsweetpotatoesboiledcornⅢ.Readings1.BaconandEggsEggsandsomeformofpork–usuallybacon,butoftensausageorham-constitutethetraditionalAmericanbreakfast.AdoctorfromGeorgiaeventeasedtorenametheUnitedStatesas“theRepublicofPorkdom”.Andinspiteoftheintroductionofthesteakontorestaurantmenus,the300-year-oldmaniaforeatingporkwitheggslivesontoday.**Whyeggs?Eggsprobablybecamepopularatbreakfastbecausetheyarefreshestwhenjustgotfromtheroosting.Nowadays,thislargemeal—traditionalAmericanbreakfastisservedmainlyinhotelsandisverypopularwithforeignvisitors.Americansmayeatthisbigbreakfastatweekendsoronoccasionsbutpreferasmaller,healthiermealtostartanormalday.2.TableMannersTablemannersareimportantataWesterndinnerparty.Knowingthemwillhelpyoumakeagoodimpression.Havinggoodtablemannersmeansknowing,forexample,howtousetheknivesandforks,whentodrinkatoastandhowtobehaveatthetable.Alwayslayyournapkinonyourlaps.Neverfastenitonyourcollarorrumpleitinyourhands.Useacornerofittowipeoffyourlipsorfingersifgreasyordirty.Donotputmuchfoodinyourmouthatatime.Keepyourlipsclosedwhileyouarechewing.Andaslongasthereisfoodinyourmouth,donottrytotalk.Theeasiestwaytokeepgoodmannersistodowhatthehostessdoes.Ⅳ.ExerciseRoleplay**Situation:Guest:Youwouldliketohavebreakfastintheroom.You’dlikeanAmericanbreakfast,andyou’dlikeyoureggssoftboiled.Yourroomnumberis923.Waiter:Answerthephone.Takeordersandfindouttheguest’sroomnumber.Choosethebestanswers.1.Whichofthefollowingisnotincludedinacontinentalbreakfast?ajuiceb.coffeec.egg2.Howwouldyoulikeyoureggs?a.boiledsunny-sideupb.turnedoverc.fried5minutes3.Willthistablebeallright?a.Notatallb.Yes,wehavec.That’sfine.TranslatethefollowsentencesintoEnglish.1.我可以帮你下单了吗？2．您需要什么果汁？3.咖啡还是茶？4.这是菜单，请慢看。5.这是您的早餐，请慢用。第三节Food﹠Beverage–Lunch午餐Ⅱ.Dialogs1.AlaCarte（C=Captain=Guest）C:Areyoureadytoordernow,sir?G:Yes.C:Wouldyoulikesomethingtodrink?G:I’dliketohaveaBourbonon-the-rock.C:Wouldyoucareforsomesouporappetizers?G:Givemeacrabmeatcocktail.C:Whattofollow?G:Agrilledlambchopwithmintsauce.C:Whatvegetableswouldyoulikewithyourlamb?G:Potatoandgreenbeans.C:Anydessert,sir?**G:No,thanks.Justacupofblackcoffeeafterthedinner.C:Thankyou,sir.2.TableDʹHōte（H=Headwaiter,G=Guest）H:MayItakeyourordernow?G:Weareinahurry.Whatdoyousuggestforaquickmeal?H:HowaboutTableD’Hōtelunch?G：Howmuchisyoursetmenu?H:68Yuanperperson.G:GiveustwoCampariandsoda,andtwosetlunch.H:Allright,sir.Howwouldyoulikeyoursteak?Rare,medium,orwelldone?G:Medium,please.AndgiveusanIrishcoffeeandacaféroyal.H:Certainly,sir.Yourmealwillbeservedrightaway.3．Payingthebill（C=Captain=Guest）G:Waiter,thebill,pleases!C:Justamoment,sir.…Hereisthebill.Itis158Yuan.G:I’lltakeit.CanIsignthebill?C:Certainly,sir.Hereisthepen.(Theguestsignsthename)MayIhaveyourroomkey?G:Hereyouare.C:Thankyou,sir.Howdidyoulikethefood?G:Itisdelicious.C:I’mgladyousayso.Ⅲ.SupplementaryReading1.TraditionalEnglishDinner**Itisamisconceptionthatthewesternerseathamburgers,Frenchfriesandpizzaallthetime.Theyeatsuchfoodwhentheyareinahurry,especiallyforlunch.Butmoreoften,theyeatafull,well-balancedmealathomeorinrestaurants.Thiscanbeaformaldinnerparty,withfinechinaandsilverware,candlesonthetableandexpensivedishesserved.Itcanalsobeacasualoccasioninthediningroomoftheirhome.Themealconsistsofseveralcourses.Thefirstcourseisusuallysouporappetizer(asmallservingofmeatoffish).Thisisfollowedbythemaincoursewhichismeatoffishwithvegetablesofsalad.Finallytherewillbeadessertwhichisasweetdishorcheese,biscuitsandfruit.Coffeeortea,andperhapssomechocolateidservedlast.2.WineExcellentwinealwaysgoeswithdeliciousfoodatawesterndinner.Peopleliketohavesomedrinkswhileeating.Mostwouldchooseredwineorwhitewine.Waitersandwaitressesshouldbeabletoexplainvariousdrinkstotheirclients.Theyalsotrytoboostthesaleofdrinks.Redwines,likeBurgundy,areservedatroomtemperatureandperfectwithredmeat,suchasbeef,lambandduck.Whitewines,well-chilled,areservedwithfish,chickenorseafood.GoodwhitewinecomesfromFrance,Germany,andRussia.Chablisisoneofthefamousbrands.**Rosewines,well-chilled,canbeservedwithallmeatandfish.Usually,cocktailsareservedbeforedinner,winesduringdinner,andliqueursafterdinner.Iamgoingtospendafewminutestalkingaboutsomeofthemanypopularwines.First,let’slookatwhitewine.Bordeausblanc(波尔多白葡萄酒)isadrywhitefromFrance.It’sperfectwithmeatorfish.Sauternes(苏特恩白葡萄酒)，ontheotherhand,isaverysweetwhitewinewhichisusuallydrunkwithdesserts.AnotherFrenchwhitewineisChablis(夏布利酒),whichisfromcentralFrance.Chablisisaverydrywinewhichgoeswellwithseafoodandwhitemeat.Now,turntoredwines.ProbablytheheaviestredwineisBurgundy(勃艮第葡萄酒)whichcomesfromcentralFranceandgoeswellwithredmeatandgame.ThisissimilartotheItalianwine,Chianti(基安蒂红葡萄酒),whichisquiteheavy.Lastly,thereisRioja(奥里哈葡萄酒),afull–bodiedSpanishredwinewhichpeopleusuallydrinkwithredmeatdishes.Ⅴ.Courseordersinawesterndinner正餐（formal）一般情况：1.头盆/色拉salad(水果、泥如土豆泥水果你、冻子)也叫开胃菜appetizer**2.开胃汤soup主有白汤、红汤、清汤三种。白汤whitesoup如奶汤蘑菇汤；红汤redsoup如：罗宋汤3.辅菜（可不要）sidecourses多为海鲜类如白肉（鸡/鱼）4.主菜maincourses/entrēe红肉牛羊猪肉5.甜点dessert[fruitpuddingnuts等干果；icecream,sandwich,biscuit等]6.饮料drinkscoffeebrandyredteaetc.Exercise:1.TranslatethefollowingsentencesintoChinese.1)AnoldRussianproverbsays,“Drinkaglassofwineafteryoursoup,andyoustealarublefromthedoctor.”2)Anappleadaykeepsthedoctoraway.2.TranslatethefollowingsentencesintoEnglish1）您的牛排要几成熟？2）您需要什么蔬菜?3)套餐多少钱一位？4）服务员，买单。3.Inwhatorderwillthefollowingcoursesbeservedinawesterndinner?Dessert,soup,appetizer,maincourse,coffeeortea,salad**第四节Food﹠Beverage–ChineseandWesternFood中西餐Ⅲ.Dialogs1.SeatingtheGuest(H=Hostess,G=Guest)H:Goodmorning,sir.Doyouhaveareservation?G:Yes,thenameisZhang.H:Mr.Zhang,yourtableisready.Pleasecomethisway.Willthistablebeallright?G:Oh,canIhavethattablebythewindow?H:I’mafraidthattablehasbeenreserved.Howaboutthatoneinthecorner?G:That’sfine.H:Takeyourseat,please.Hereisthemenu.G:Thankyou.H:You’rewelcome.Whatkindofteawouldyoulike,sir?G:Oolongtea.H:Pleasewaitamoment.2.TakinganālaCarteforChinese-stylefood（中餐零点服务）AttheSichuanRestaurant,ordersarebeingtakenaftertheguestisseated.(S=Staff,C=Customer)S:Excuseme，mayItakeyourordernow?C：Sure,arethereanyspecialtiestoday?S:Icanrecommendourweeklyspecialty,thesweetandsourporkwithpinenuts.**C:Thatsoundsgood,butmybeliefrequiresmenottoeatmeat.WhatDofuspecialsdoyouhave?S:WecanofferMapoDofuandChowDofu.C:IlikeMapoDofu.Woulditbepossibletohavethatwithoutpork?S:I’msurethatcanbearranged.Whatelsewouldyouliketoday?C:Iwouldlikeonemoredish,theeggplant,butagain,withoutmeat.S:Allright.Anybeerorwinewithyourmeal?C:Idon’tdrinkalcohol,soImighthavesomeicedwater.S:MayIrepeatyourorder?MapoDofuwithoutmeat,eggplantwithoutmeat,andaglassoficedwater.C:Exactly.S:Yourmealshouldbeoutshortly.I’llbringtheicedwaterstraightaway.C:Thanks.S:Mypleasure.3.Takinganorderforwestern-stylefood（西餐零点服务）Afterdrinksbeingserved,awaiterasksthediningguestsabouttheirordersforsomedishes.S:Excuseme，mayItakeyourordernow?Alacarteortabled’hote?Customer1：I’dlikeālacarte,asteakwithegg,asidesalad.S:Howwouldyoulikeyoursteak,sir?Customer1：Mediumrare.S:Andyouregg,poached,friedorscrambled?Customer1：Poached,please.S:Howaboutyoursalad?Todaywehavegardensalad,Caesarsalad,GreeksaladandAsiansalad.Whichdoyouprefer?Customer1：IthinkImightgoforthegardensalad.S:Great.Andma’am,whatwillyoubehavingtoday?Customer2：I’dliketohavethebeefstewedwithpotatowithasideservingofvegetables.S:OK.Howwouldyoulikeyourpotatodone,smashedorbaked?Customer2：Baked,please.S:Andyourvegetables,wouldyoulikethemboiledorstir-fried?Customer2：Stir-fried.S:Wouldyouliketoorderdessertnoworwaituntilafteryourmaincourse?=entrēeCustomer2：Wemightwaituntillater.S:OK.Youhaveorderedsteak,mediumrarewithpoachedeggaccompaniedbyaGardensaladandbeefstewedwithbakedpotatoaccompaniedbystir-fried**vegetables.We’llhaveyourmealsouttoyoushortly.Thankyou.4.TheChef’sSpecialties(厨师特色菜)H:Goodevening,sir.MayItakeyourordernow?G:WeareheretotryyourBeijingDuck.H:Smartchoice.BeijingDuckisourchef’sspecialty.ItenjoysagoodreputationinBeijing.Andit’spreparedinfrontofyou.G:Thatsoundsgreat.Othersuggestions?H:Sweetandsourporkfilletandbraisedseaslugarequitegoodhere?G:Okay,giveusone.H:Whatvegetableswouldyoulike,sir?G:Spinachwithgarlicsauce.Andgiveusatoffeeapple.H:Doyoucareforsomesoup?G:Yes,asteamedturtlesoup.H:Wouldyouliketodrink?G:We’dliketotrysomeChinesespirits.Whatwouldyourecommend?H:HowaboutMaotai—theChinesespirit?G:Isitstrong?H:Yes,itisastrongspirit.G:Fine,wewouldliketotrythat.H:So,yourorderisBeijingduck,sweetandsourporkfillet,onebraisedseaslug,spinachwithgarlicsauce,atoffeeapple,andasteamedturtlesoup.Yourmealwillbeservedrightaway,sir.**Ⅳ.InterestingReadingChopsticksChopsticksareusedinmanyAsiancountries,buttheyhavetheirbeginninginChina.Thehistoryofchopstickscandatebacktoabout4,000yearsago.Todaywehavechopsticksmadeofwood,bambooorplastics.Themostexpensivearemadeofelephanttusksorhardgreenjade.Inancienttimes,therichusedgreenjadeorgoldchopstickstoshowtheirwealth.Manykingsandemperorsusedsilverchopstickstotestwhetherthefoodwaspoisonous.Ifitwere,thesilverchopstickswouldchangetheircolorintoblack.InChina,chopsticksareconnectedwithgoodluck.OntheSpringFestival’seve,manyfamilieswilllayoutnewchopsticksandbowlsatdinnerasawishforgoodluck..Also,chopsticksaretraditionalgiventoadaughterwhenshemarries,tomeanthatthecouplewillhaveasonverysoon.For“chopsticks”inChineseispronouncedlike“haveasonquickly”.Exercise：Fillintheblankswiththewordsgivenbelow.suggestspecialsoupsourserveWhatdo_______foraquickmeal?**Doyoucareforsome_______?Whattimedoyou______breakfast?Thelemonistoo________.Iwanttotryyour________.第五节Food﹠Beverage–RoomServiceandBuffet房内送餐和自助餐Ⅱ.MainprocessofroomserviceReceivingareservationGettingreservationfromdoorknobmenuWritingwhattheguestordersFillinginthereservationlistsSendingthereservationlistsPreparethetraySendingmealstotheguest’sroomSettlingthebills**Leavingtheguest’sroomRemovingthetrayⅢ.Dialogsaboutroomservice1.TakinganOrder下单（RS=RoomService,G=Guest）RS:RoomService,mayIhelpyou?G:Yes.I’dlikeapotofginseng-oolongteaandasnacktomyroom.RS:Forhowmanypeople,sir?G:Fortwo.RS:Whatsnackwouldyoulike?G:Ahot-cornedbeefsandwichandacheeseburger.RS:Yes,sir.Isthereanythingelseyouwant?G:Nothingatthemoment.RS:MayIhaveyournameandroomnumber？G：It'sMr.Browninroom1208.(hereitequalsof)RS:Okay,we’llbringitrightup.2.SendingFoodtotheGuestroom送餐RS：RoomService.MayIcomein？G:Comeonin,please.RS:Here’stheteaandthesnackyouordered,Mr.Brown.G:Thankyou.Justputitonthetable.**RS:Wouldyoupleasesignthebill?…Thankyou.Ifyouliketohavesomethingelse,justfeelfreetocallus.We’realwaysatyourservice.G:Thankyou.Goodbye.3.TakingtheRoomServiceOrder客房送餐服务Mr.LeeinRoom1208ordershisbreakfast.Thestafftakeshisorder.S(staff):Goodmorning.Roomservice.WhatcanIdoforyou?G:Hi,I’dliketoordersomefood.S:Allright.Whatwouldyouliketoorder?G:I’dlikeahamandcheesecroissant,twochocolatedonutsandanespresso.S:Wouldyoulikethelargesizeespresso?G:ThatsoundsOK.Howmuchmoredoesitcostthough?S:ForonlyREM5extra,youcangetthelargesize.G:OKthen.S:Anythingelse?G:No,that’sall.S:MayIhaveyourname?G:Mr.Leeofroom1208.S:So,Mr.Lee,we’llsendtoRoom1208onehamandcheesecroissant,twochocolatedonutsandalargesizeespresso.Ourwaiterwillbe**thereinaround15minutes.Ifthereisanythingmoreyoumayneed,pleasefeelfreetoask.G:OK.S:Thankyou.Ihopeyou’llhaveagreatday.Ⅳ.BuffetService冷餐宴会也即自助餐安排时主要包括：1.宴会类型Typeoffunction;2.日期和时间Dateandtime3.出席人数Numberofpersons4.菜单Menuandwinelist5.用餐 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Priceperhead6.服务方式Methodofservice7.餐桌安排Tableplan8.付款方式Methodofpayment1.ServingtheBuffetDinner(冷餐宴会服务)AttheOceanRestaurant,anewbuffethasbeenopenedtoattractnewcustomers.Aserveriscalledupontoassistacustomer.Staff(s):WhatcanIdoforyou,ma’am?Customer(c):Excuseme,butwhatisincludedintheprice?S:Well,our“AllYouCanEat”saladbarallowsyoutoreturnandgetasmuchfoodasyoulike.Newplatesareprovideatthefarendofthebar.C:Howaboutdrinks?S:OnlyRMB6Yuanextraandyoucangetabottomlesscupofsoftdrinkorjuice.MayIalsorecommendthismonth’s“HappyHour”mealfordrinksbetween5:00p.mand7:00p.m?C:Ok,we’llhaveatry.Whereisthesauce?S:Youcanfindsauces,dressingsandcondimentsnearthefruitsectionofthesaladbar.C:Thisdishdoesn’thaveanEnglishname.CouldyoutellmewhatthisisinEnglish?S:Allright.Thisdishisthepopularturkeysausageswithturnip.C:SoundsOKtome.WherecouldIfindaservingspoon?S:Hereyouare.Isthisbigenough?C:Sure.Thanks.S:Mypleasure.AnythingelseIcandoforyou?C:We’resohurry.We’llstarteating.Thanks.S:LetmeknowifIcouldbeoffurtherhelp.Pleaseenjoyyourbuffet.**Ⅴ.SupplementaryReading1.Hamburger,PizzaandKFC汉堡包比萨和肯德基Themostpopularkindsofsnackshaveeverbeenhotdogsandhamburgers.Butinrecentyears,ItalianPizzaandKFC(KentuckyFriedChicken)arebecomingmoreandmorethefavoritefastfoodforpeople.Togowithsuchfood,youmaychoosesomesaucesandvegetableswithoutextracharges.Veryoften,youwillfindthesekindsoffoodatsnackbarsordrugstores.Theyareopenfromearlyinthemorningtilllateatnight,veryconvenient.2.AsAmericanasAppleP