美国康普公司风险管理系统

ExistingSupplierRiskAssessmentCTV-74-005-11nullnullnullnullnullnull11-Nov-13Date:nullSupplierName/LocationRiskScoreAuditScoreRiskSQEREP/PROCUREMENTREP/SUPPLIERREPnullnullnull4210LowRisknullObjective:ToidentifytheRiskofEXISTINGSuppliers.ThisisaCHECKLISTthatshouldbeconductedatthedesignatedfrequencyasdeemedperthelastRiskAssessmentorfornewbusinessduringsupplierselectionprocessnullnullnullnullnullnull#Category分类Criteria 标准 excel标准偏差excel标准偏差函数exl标准差函数国标检验抽样标准表免费下载红头文件格式标准下载 Rating评分SupplierRiskScorefromPre-AssessmentCall预评风险评分SupplierAuditScoreAfterOn-SiteAudit现场评定Comments备注1ProductComplexity产品复杂性DieCasting&Milling;FiberglassFabrication;OpticalElectronics;Components;Plating;PCBA;PCB;VacuumForming压铸，研磨，玻璃纤维，光学电子，零件，电镀，PCBA，PCB，真空成型30UsePre-AssessmentScorenullnullnullCableMfg-Aramid,EGlass,Ripcords;Cables;CNCTurningandMilling;CopperandCopperProducts;ConnectorizedCableAssyandWireHarness;FabricRadomes,Absorbers,Waveguide;FiberGlass;Hardware(Fasteners);IntegratedCircuits,HighSpeed,Programmed;MMIC,FET'sTransistors;Molding;PowerModuleandSupplies;SheetMetalFabrication;Steel电缆制造，电缆，CNC，研磨，铜制品，电缆连接和线束，布罩体，减震器，波导，玻璃纤维，五金紧固件，集成电路，高速产品，编程，微波单片集成电路，场效应晶体管，晶体管，模具，电源模块，钣金加工，钢铁2null0nullnullnullAluminumProducts;Accessories;FrequencyControlDevices,SAWFilters,Oscillators;GalvanizedSteel;MetalStamping;OEMConnectors;Packaging;PassiveComp,Couplers,Capacitors,Hybrids,Terminations铝制品，配件，频率控制设备，滤波器，振荡器，镀锌板，冲压，OEM连接器，包装，无源元件，耦合器，电容器，端子1nullnullnullnullnullnullnullnullnullnull2ProcessComplexity过程复杂性design设计12UsePre-AssessmentScorenullnullnullsourcematerials原始材料1null2nullnullnulloperationsinhouse场内运营1nullnullnullnullnullsubcontractingoperations分包运营1nullnullnullnullnulltoolmanufacturing&maintenance工具制造和维护1nullnullnullnullnullnullnullnullnullnull3EnvironmentalandOccupationalRisk环境和职业性危害processingchemicals;metalfabrication-milling,pressing,welding,coating,plating化学品操作，金属加工-研磨，冲压，焊接，涂装，电镀32UsePre-AssessmentScorenullnullnullExamples:DieCasting&Milling;Plating;CNCTurningandMilling;CopperandCopperProducts;Hardware(Fasteners);SheetMetalFabrication;Steel;AluminumProducts;GalvanizedSteel;MetalStamping;FiberglassFabrication;FiberGlass;PCBManufacturing;压铸和研磨，电镀，车削和铣削，铜和铜制品，紧固件，金属板材加工，钢材，铝制品，镀锌板，金属冲压，玻纤制造，玻璃纤维，PCB制造nullnull2nullnullnullpackaging;woodcuttingandassy;cardboardpressing;plastic-compounding,molding;cablemanufacturing;electroniccomponentsmanufacturing包装，木材切割和组装，纸板压合，塑料-合成、模具注塑，电缆制造，电子元件制造2nullnullnullnullnullExamples:CableMfg-Aramid,EGlass,Ripcords;Cables;FabricRadomes,Absorbers,Waveguide;MMIC,FET'sTransistors;Molding;OEMConnectors;Packaging;PassiveComp,Couplers,Capacitors,Hybrids,Terminations;OpticalElectronics;VacuumForming;Components电缆制造-芳纶、玻璃、索线，电缆，布罩体，减震器，波导，单片微波集成电路，晶体管，模塑，OEM连接器，包装，无源器件，耦合器，电容器，端子，光学电子，真空成型，元器件nullnullnullnullnullnullassembly-manual,automatic组装-手工、自动化1nullnullnullnullnullPCBA;ConnectorizedCableAssyandWireHarness;IntegratedCircuits,HighSpeed,Programmed;PowerModuleandSupplies;FrequencyControlDevices,SAWFilters,Oscillators;PCBA，电缆连接和线束，集成电路，高速集成电路，程序模块，电源模块，频率控制设备，滤波器，振荡器nullnullnullnullnullnullnullnullnullnullnull4Location,Labor&Ethics地址，劳动力AsiaorIndia亚洲or印度55UsePre-AssessmentScorenullnullnullMexico墨西哥3null5nullnullnullNorthAmericaorEurope北美or欧洲1nullnullnullnullnullnullnullnullnullnull5RegulatoryCompliance法规遵从Morethanonefine/violationinthepast12months过去12个月里有超过一次的罚款或违规31UsePre-AssessmentScorenullnullnullOnefine/violationwithinthepast12months过去12个月里有一次的罚款或违规2null1nullnullnullNofine/violationinthepast12months过去12个月里没有罚款或违规1nullnullnullnullnullnullnullnullnullnull6Design(whereapplicable)设计（如果适用）Supplierdoesnotperformdesignfunctions供应商没有设计部门N/A(score0)0nullnullnullnullSupplierperformsdesignfunctionsbuthasnodefinedprocess供应商有设计职能部门，但是没有定义程序5nullnullnullnullnullsupplierhasdefinedprocessincludingrequirementsforvalidation&approvalofdesignpriortoreleasetomanufacturing供应商定义了在量产前包括设计验证、批准的要求的程序3nullnullnullnullnullSupplierhasdefinedprocessincludingmultiplephases,gatereviews,requiredinputsforeachgatereviewandrequiredapprovals供应商定义了各个设计阶段，节点评审，各节点输入评审和批准要求1nullnullnullnullnullnullnullnullnullnull7CustomerQualityMetric(defectsrecordedorPPM's)客户质量度量（不合格 记录 混凝土 养护记录下载土方回填监理旁站记录免费下载集备记录下载集备记录下载集备记录下载 或PPM）Nogoal,nometric没有目标没有度量42nullnullnullnullMetric,nogoal有实际的度量但是没有目标3nullnullnullnullnullMetricandgoalbutnoevidenceofreactionplan有目标和度量统计但是没有反应 计划 项目进度计划表范例计划下载计划下载计划下载课程教学计划下载 2nullnullnullnullnullMetric,goal,meetinggoalandevidenceofreaction有目标和实绩，也有反应计划的证据1nullnullnullnullnullnullnullnullnullnull8SupplierManagement供应商管理Nosupplierprocessforselectionormanagement-basedoncostonly没有供应商选择和管理的程序文件-仅仅基于成本42nullnullnullnullSelectionbasedoncostonlywithsuppliermanagementprocess供应商管理程序中选择供应商仅基于成本3nullnullnullnullnullSupplierselectionprocessbasedoncostandqualityassessment(productconformance,serviceandfeedback)&SupplierManagement供应商选择基于成本和质量评估（产品一致性，服务反馈），供应商管理2nullnullnullnullnullSelection/Qualification,managementanddisqualification(reaction)process/procedure选择和资格赋予，管理和资格取消有 流程 快递问题件怎么处理流程河南自建厂房流程下载关于规范招聘需求审批流程制作流程表下载邮件下载流程设计 定义1nullnullnullnullnullnullnullnullnullnull9ToolingControls(whereapplicable)工具管理（如果适用）NotApplicable不适用N/A(score0)0nullnullnullnullAlltoolingrequirementsareoutsourced所有的工具需求都是外包的5nullnullnullnullnullCapableofin-housetoolingrepairandmaintenance具备内部修理和维护的能力3nullnullnullnullnullCapableofinhousetoolingdesign,fabrication,repairandmaintenance具备内部工具设计，制造，修理和维护的能力1nullnullnullnullnullnullnullnullnullnull10InternalQualityMeasurables内部质量量测nointernalqualitymeasures没有内部质量度量31nullnullnullnullmeasureswithgoals设定了目标且据其进行量测2nullnullnullnullnullmeasureswithgoalsandactionplans设定了目标且据其进行量测并且有相应的对策1nullnullnullnullnullnullnullnullnullnull11IdentificationandTraceability(showstopperifsupplierscores5or6inthisarea)识别和追溯Nosystemforidentificationortraceability没有识别和追溯系统63nullnullnullnullSysteminplacebutnotthroughthewarrantyperiod建立了系统但是不能覆盖到质保期5nullnullnullnullnullFG(deliverytocustomerPO),materialidentifiedperindustrystandards成品（交货订单号），根据行业标准进行材料的识别4nullnullnullnullnullFG(lotnumber),FG(deliverytocustomerPO),materialidentifiedperindustrystandards成品（批次号，订单号），根据行业标准进行材料的识别3nullnullnullnullnullFG(deliverytocustomerPO),FG(lotnumber),WIP(mfgline,operator,datemfg),materialidentifiedperindustrystandards成品（交货订单号，批次号），在线品（生产线，作业员，制造日期），根据行业标准进行材料的识别2nullnullnullnullnullFG(deliverytocustomerPO),FG(lotnumber),WIP(mfg,line,operator,datemfg),RawMaterial(lotnumbers),materialidentifiedperindustrystandard成品（交货订单号，批次号），在线品（生产线，作业员，制造日期），原材料（批次），根据行业标准进行材料的识别1nullnullnullnullnullnullnullnullnullnull12CustomerDelivery客户交付Nogoal,nometric没有目标，没有度量41nullnullnullnullMetric,nogoal有度量但是没有目标3nullnullnullnullnullMetricandgoalbutnoevidenceofreactionplan有目标和度量统计但是没有反应计划2nullnullnullnullnullMetric,goal,meetinggoalandevidenceofreaction有目标和实绩，也有反应计划的证据1nullnullnullnullnullnullnullnullnullnull13OrganizationStructure(Training)组织结构（培训）Onthejobtrainingonly,noprocessorstructure仅有岗位培训，没有过程和结构32nullnullnullnullProcedure,jobdescriptionspresentandonthejobtrainingbutnomeasureofeffectiveness有程序定义工作描述，在职培训和岗位培训，但是没有进行有效性验证2nullnullnullnullnullStructure(procedure),jobdescriptionincludesjobrolerequirements,demonstrationofskillsandapproval,effectivenessoftraining有程序定义结构工作职责，工作要求，技能评估1nullnullnullnullnullnullnullnullnullnull14ChangeManagement变更管理Nochangemanagementprocessinplace没有变更管理程序33nullnullnullnullProcessdefinesMajorversusMinorandrequiresinternalapprovalofchange过程定义了主要和次要的和需要内部批准的变更2nullnullnullnullnullChangemanagementproceduredefinesMajorversusMinor;defineswheninternalapprovalsarerequiredversuswhenbothinternalandcustomerapprovalsarerequired定义了主要和次要，定义了何时需要内部批准，何时需要内部以及客户同时批准1nullnullnullnullnullnullnullnullnullnull15InspectionandTesting检验和测试EndofLine(FinishedGoods)Only仅对产品进行线尾检验41nullnullnullnullEndofLineandIn-Process(ControlPlans)进行成品线尾检验和过程检验（控制计划）3nullnullnullnullnullEndofLine,In-ProcessandReceivingInspection线尾检验，过程检验和进货检验2nullnullnullnullnullEndofLineandIn-ProcessandReceivingInspectionalongwithInprocessauditsforProcessinputs线尾检验，过程检验，进货检验伴随过程审核1nullnullnullnullnullnullnullnullnullnull16Calibration校准NocalibrationProcess没有校准程序32nullnullnullnullCalibrationoftestequipment对测试设备进行校准2nullnullnullnullnullCalibrationoftestandprocesscontrolequipment对测试设备和过程控制设备进行校准1nullnullnullnullnullnullnullnullnullnull17ControlofNonconformingProduct不合格品控制NoControlofNonconformingProductProcess没有不合格品控制程序32nullnullnullnullGapsinidentification,segregation,and/orreviewanddispositionofnonconformingproduct在识别，区分，评审，处理不合格品中有缺失2nullnullnullnullnullProcesstoIdentify,Segregate,ReviewandDisposeofnon-conformingproduct有程序定义不合格品的识别，区分，评审和处置流程1nullnullnullnullnullnullnullnullnullnull18Storage,Handling,PackagingandProtection仓储操作，包装和防护Nosystemorapproachevidenttopreventdegredationofmaterials对于材料的防护没有系统或方法54nullnullnullnullEnvironmentalconditionssuitabletopreventdegregationofmaterialquality环境条件适合于材料的防护以保证质量4nullnullnullnullnullEnvironmentalconditionssuitabletopreventdegregationofmaterialqualityplusFIFOinplace环境条件适合于材料的防护以保证质量，同时有FIFO3nullnullnullnullnullEnvironmentalconditionssuitabletopreventdegregationofmaterialqualityplusFIFOinplaceandadequatefacilitiesformaterialmovementwithoutintroducingpotentialrisk环境条件适合于材料的防护以保证质量，进行FIFO管理，有充足的设备设施进行材料的周转且没有潜在的风险2nullnullnullnullnullEnvironmentalconditionssuitabletopreventdegregationofmaterialqualityplusFIFOinplaceandadequatefacilitiesformaterialmovementwithoutintroducingpotentialriskandsuitabledesignedpackagingthatpreventspotentialtransitrisk环境条件适合于材料的防护以保证质量，进行FIFO管理，有充足的设备设施进行材料的周转且没有潜在的风险，同时有设计适当的包装来规避潜在的周转风险1nullnullnullnullnullnullnullnullnullnull19ProblemSolving问题解决NoProcess,NoSkills没有问题解决的流程以及技能工具32nullnullnullnullDedicatedResourcesthataddresssupplierandcustomerissues有专门的资源处理供应商和客户问题2nullnullnullnullnullDedicatedResourcesthataddresssupplierandcustomerissuesandcontinuousimprovementplanningandexecution有专门的资源处理供应商和客户问题，有持续改善计划和执行实绩1nullnullnullnullnullnullnullnullnullnull20RequirementsandSpecifications要求和规范Supplierisnotinpossessionofmostrecentdrawings/specifications供应商没有最新的图纸或规范10nullnullnullnullSupplierisinpossessionofmostrecentdrawings/specifications供应商有最新的图纸或规范0nullnullnullnullnullnullnullnullnullnull21RMA退货授权SupplierissuesRMAgreaterthan24hours发行退货授权的时效大于24h10nullnullnullnullSupplierissuesRMAin24hoursorless/uponrequest发行退货授权的时效在24h内0nullnullnullnullnullnullnullnullnullnull22ProcessSetUpandMonitoring过程设定和监控Supplierhasnotdefinedthecriticalprocessparametersforset-upormonitoring没有定义关键过程参数31nullnullnullnullSupplierhasdefinedcriticalprocessparametersbutdoesnotmonitor定义了关键过程参数但是没有进行监控2nullnullnullnullnullDefinedcriticalprocessparameters,hasdefinedtargetsettingsandtolerances,processsetupandchecksthroughouttheproductionrun定义了关键过程参数，定义了设定目标及公差，在生产过程中进行设定和监控1nullnullnullnullnullnullnullnullnullnull23CustomerRequirements客户要求noprocessforreviewofcustomerrequirementspriortoacceptanceofanorder没有流程定义在接收客户订单时进行客户要求的评审31nullnullnullnulldefinedprocessbutnotfollowedordocumented定义了评审流程但是没有执行到位或没有形成记录2nullnullnullnullnulldefinedprocess,followedandrecordsavailable定义了流程并根据流程实施，进行有效的记录1nullnullnullnullnullnullnullnullnullnull24IntellectualProperty知识产权NoprocessforIPprotection没有定义知识产权保护的程序33nullnullnullnullProcesswhichincludesnondisclosureagreementssignedbycustomersandsuppliers程序定义了供应商和客户间保密协定的签署2nullnullnullnullnullProcesswhichincludesnondisclosureagreementssignedbypersonnel,customersandsuppliers程序定义了与个人，供应商和客户间保密协定的签署1nullnullnullnullnullnullnullnullnullnull25LayoutandTesting布局和测试Conductedbyoutsidesource委外实施32nullnullnullnullHasnecessaryequipmentfordimensionalmeasurements有必要的测试设备进行尺寸测量2nullnullnullnullnullHasnecessaryequipmenttomeasureallprocessesincludingthoseperformedbytier2sources(i.e.plating,painting)有必要的测试设备来测量所有过程的相关项目包括二级供应商1nullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullCTV-74-500-11HighlyConfidentialRev.04Dec2013InstructionsnullnullnullnullObjective:ToidentifytheRiskofEXISTINGSuppliers.ThisisaCHECKLISTthatshouldbeconductedatthedesignatedfrequencyasdeemedperthelastRiskAssessmentorfornewbusinessduringsupplierselectionprocessnullnullnullnullnullnullnullnullnullCommScopeQualityPersonnelshouldalreadyhavecontactinformationforEXISTINGSUPPLIER-AssessmenttobedoneifweareprovidingnewbusinesstoanexistingsupplierorfollowupassessmentsperSupplierManagementGuidelines(every3years)nullnullnullnullnullnullnullnullnullnullnullnullnullnullSQEordesignatedqualitypersonnel,willcontactsupplierandsetupadeskauditorsitevisit.SQEwillcontactCategoryManagerregardingupcomingauditplan.nullnullnullnullnullnullnullnullnullDuringtheassessment,SQEwillaskquestionstohelpidentifythesupplierscurrentprocess.Keyinonobjectives,risk(potentialfailuremodes),controls(detection),andmeasurables(cleardecisiongates).Whereappropriate,supplierwillbeasktoprovideexamples(objectiveevidence)toSQE-SeebelownullnullnullnullnullnullnullnullnullPlanningforon-sitevisitordeskauditnullnullnullnullBasedontheresultsofthe24questionsandtheresultsofanyprevioussupplieraudits-outlineyourdeskorsiteaudit-whatareasshouldyouspendyourtimenullnullnullnullSuppliershouldhaveprovidedyouwithproceduresandexamplesfromthedeskaudit(ifconducted)-youshouldhavemadenotesandwrotequestionsthroughoutthephoneaudit.Thosenotesshouldaidyouincreatingyouron-sitevisitplanifsiteauditischosennullnullnullnull(1)Allowsuppliertoprovidetheteamwithanoverviewoftheirfactoryandcompany-suppliershouldalsopresentanycorrectiveactionscompletedforanyZ2'sthathavebeenissuedtothemsincethelastvisitnullnullnull(2)Walkthroughoffactory-havesupplierstartatthefrontend(receiptofdrawings,PO,Mfg,Testing,Packaging,Shipping)-focusonCommScopeproductnullnullnull(3)Askquestionsaboutcalibration,testing,training,etcasyouarewalkingthroughtheprocess-obtainemployeesnamestouseifyouneedtogotoanotherdepartmenttochecktrainingrecords.Writedownequipmentnames/numbersforcalibrationfollowup.nullnullnull(4)Checkcontrolplans,workinstructionsandanyotherdocumentswhileontheshopfloornullnullnull(5)Reviewriskscorecalculatedanddiscusswithsuppliernullnullnullnullnullnullnullnull(6)Reviewanyaction/improvementsrecommended-documenttheseaction/improvementplansontheRiskAssessmentunder"comments"nullnullnullnullnull(7)ReviewfindingswithSMTandsubmitcompletedRiskAssessmenttoCategoryManagernullnullnullnullnullnullnullnullnullnullnullnullnull1ProductComplexity-obtainthisinformationfromProcurementifunsure-manysuppliersprovidemultipleproductstoCommScope-assignthecomplexitypointsbasedonthehighestrankingcommoditythattheysupplynullnullnullnullnullnullnullnull2ProcessComplexity-5keyitems-asksuppliersforaprocessmapthatoutlinestheirprocesses-providesupplierwith1pointforeachitembelowthattheyincorporate-themorepoints,thegreatertherisknullnullnullnullDesign-doessupplierhaveacontrolplanand/orprocedurethatoutlinestheirdesignprocessnullnullnullnullSourcematerials-isthereasuppliermanagementsysteminplace(supplierselection,managementanddisqualificationnullnullnullnullOperationsinhouse-aretherecontrolplansand/orworkinstructionswithclearlydefinedpass/failnullnullnullnullSubcontractingoperations-isthereasuppliermanagementsysteminplace(selection,managementanddisqualification)nullnullnullnullTooling-manufacturing&maintenanceoftooling-tooldrawingsvalidation,maintenanceoftoolcapabilitiesonsite(preventiveandreactive)nullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnullnull3EnvironmentalandOccupationalRisk-sameasquestion1exceptthisscorestheproductbasedonhowitsproductionaffectstheenvironmentnullnullnullnullnullnullnullnullnullnullnullnullnullnullnull4Location,LaborandEthics-thisistheregionwheretheproductwillbeproduced(locationoffactory)-IndiaandChinaarehigherrisknullnullnullnullnullnullnullnull5RegulatoryCompliance-thisisaCorporateCompliancequestion-checkwiththesuppliers'HRmanagernullnullnullnullnullnullnullnull6Design(whereapplicable)-howdoessupplierreview,approveandvalidatedesignchangesforproductthattheyhavecontroloverthedesign.ThisquestionisN/Aissupplierdoesnothavedesigncapabilitiesorrequirementsnullnullnullnullnullnullnullnull7CustomerQualityMetrics-dotheyhaveametric,dotheyhaveagoal,aretheymeetingthegoal,ifnot,dotheyhaveanimprovementplannullexamples:CorporateorsiteMetric=numberofcustomercomplaintsnullnullnullnullCorporategoal=variablenumber(e.g.100complaintsorless)nullnullnullnullIssuppliermeetingtheirgoalandifnot,dotheyhaveawrittenactionplanonhowtogettherenullnullnullnullnullnullnullnull8SupplierManagement-doessupplierhaveasystemforselectionandmanagingtheirsupplybase-reviewtheprocedure,AVL,siteaudits,etcnullCheckforAVLlistandcontentofthelist(doesitincludestrategicsuppliers,tieroneandtier2suppliers,etc.nullnullnullnullRawmaterialrequirementsusedinourproductsareclearlydefinedandcommunicatedtosupplybasenullnullnullnullSupplierhasformalprocessformeasuringtheperformanceoftheirsuppliersagainstestablishedgoalsnullnullnullnullTHISISASHOWSTOPPERQUESTION:IFTHESUPPLIERDOESNOTHAVEAPROCESSORAPROCESSTHATISBASEDONCOSTONLY,ACORRECTIVEACTIONPLANISREQUIREDnullnullnullnullnullnullnullnull9ToolingControls:Thisquestiondetermineswhetherornotthesupplierhastheabilitytorespondtoimmediatemaintenanceissuesinternallyorwhethertheyhavetooutsourceit.Thiscouldbearesponseissue-havingatooldownandsendingitoutrequirestime.Havingtheabilitytoquicklyfixthetoolinternallycouldgetitbackupandrunningfasterallowingforaquickerresponsetodowntime.nullnullnullnullnullnullnullnull10InternalQualityMeasures(e.g.firstpassyield,scrap,rework,costtocorrect,deviations,returns,etc)nullnullnullnullnullnullnullnull11IdentificationandTraceability-trackingofcomponents,WIPandfinishedgoodsforrecallorreturnpurposesandrootcauseanalysisnullnullnullnullTHISISASHOWSTOPPERQUESTION:IFTHESUPPLIERDOESNOTHAVEPROCESSORPROCESSDOESNOTEXTENDTHROUGHWARRANTY,CORRECTIVEACTIONPLANISREQUIREDnullnullnullnullnullnullnullnull12CustomerDelivery-howefficientissupplieratdeliverytocustomerrequestdateortofirstpromisenullnullnullnullDoessupplierhaveametric,dotheyhaveagoal,aretheymeetingthegoal,ifnot,dotheyhaveanimprovementplannullnullnullnullexamples:CorporateorsiteMetric=isdeliverypartoftheirsiteorCorporatemeasurablesnullnullnullnullCorporategoal=%ontimeormissedperthegoalestablished(e.g.95%)nullnullnullnullIssuppliermeetingtheirgoalandifnot,dotheyhaveawrittenactionplanonhowtogettherenullnullnullnullnullnullnullnull13OrganizationStructure-doesorganizationhaveameansforensuringthestaffhastheknowledge/expertisetomeetourexpectationsnullnullnullnullRememberthat"nocustomercomplaints"isNOTameasurementofeffectivenessoftraining(e.g.testing,performancereview,accountabillityplan)nullAskforsuppliertrainingprocedure,askforexamplesoftrainingdocumentsandanytestingthatmaybedonetoshoweffectiveness.nullnullnullnullnullnullnullnullnullnullnullnullnull14ChangeManagement-thisquestionhelpsusunderstandhowthesuppliertracksandcontrolschangestoproducts/processes-asktolookattheprocedureorhavethemwalkyouthroughhowtheytrackchanges.SuppliershouldhaveanapprovalprocessnullnullnullnullTHISISASHOWSTOPPERQUESTION:IFTHESUPPLIERDOESNOTHAVEACHANGEMANAGEMENTPROCESS,CORRECTIVEACTIONISREQUIREDnullnullnullnullnullnullnullnull15InspectionandTesting-howdoesthesupplierensurethatproductthatdoesnotmeetcustomerrequirements,doesnotescapetheirfactorynullnullnullnullProvidesupplieronepointforeachareathathassometypeofinspectionand/ortesting-themorepoints,themorecomplextheirprocesswhichindicatesmorerisknullnullnullnullReceivingInspection-Certificatesofcomplaincestatingthatpartmeetsrequirementswillnotbeaccepted-variabledataalongwithstandardisrequirednullnullnullnullIn-Process-objectiveevidenceofattributeorvariabledatawithrecordsofresultsnullnullnullnullEndofLine-isproducttesteduponcompletionofprocessandbeforebeingpackedforshipmentnullnullnullnullProductAudits-objectiveevidence-auditreportsandproblemresolutionnullnullnullnullCalibration-calibrationtestrecordstraceabletonationalstandardsaswellascheckingforoutofdateoroutofcalibrationequipment-checkequipmentfromreceiving,in-processandendoflineinspectionsnullnullnullnullProcessAudits-objectiveevidence-auditreportsandproblemresolutionnullnullnullnullnullnullnullnull16Calibration:Doessupplierhaveacalibrationprogram,issuppliercapableofconductingcalibrationinhouseoristhisdoneoutsidenullnullnullnullTHISISASHOWSTOPPERQUESTION:IFTHESUPPLIERDOESNOTHAVEACALIBRATIONSYSTEM,CORRECTIVEACTIONISREQUIREDnullnullnullnullnullnullnullnull17ControlofNonconformingProduct-verifythatsupplierhasamethodfors