PracticalEnglishWritingForBusinessCourseUnitTen(2)PlacingOrdersandConfirmation指导：董晓波制作：范蓉PlacingOrdersandConfirmation GeneralIntroduction SampleReading UsefulExpressions WritingPracticeWhatarelettersforplacingordersandforconfirmation? 订购
函
关于工期滞后的函关于工程严重滞后的函关于工程进度滞后的回复函关于征求同志党风廉政意见的函关于征求廉洁自律情况的复函
是买方接受卖方报价函后，向卖方发出的货物订购
要求
对教师党员的评价套管和固井爆破片与爆破装置仓库管理基本要求三甲医院都需要复审吗
的商务信函。 写订购函/单最重要的两点是要保证信息的精确、清楚。通常说来，买方需在订购函中标明商品
目录
工贸企业有限空间作业目录特种设备作业人员作业种类与目录特种设备作业人员目录1类医疗器械目录高值医用耗材参考目录
编号或型号，准确无误地说明所需货物的品名(name)、规格(specification)、品质(quality)、等级(grade)、数量(quantity)等细节，并交待清楚单价(price)、包装(packing)、装运方式(shipping)、装运时间、交货(delivery)时间和地点等各项交易条件。 当卖方在收到买方订购函后，一般应立即作出回复，表明是否接受对方订货。如接受，则要对买方提出货物数量、交货期、货款金额等订购条件进行确认。如卖方因供不应求等各种原因无法接受订单，也应及时回函，向买方说明情况并表示歉意。如有可能，卖方也可向买方推荐其他合适的替代货品。拒绝接受订单的信函要注意语气的委婉，要做到既坦诚又留有余地。Howtowritealetterforplacingordersandforconfirmation? Asmentionedabove,accuracyandclarityareespeciallyimportanttoanorderletter.Sowhenwritinganorderletter,youshouldincludeinitthefollowingdetails: 1.fulldetailsofthegoodsyouorder,suchasthename,theitemNo.,thespecifications,thequantity,theunitprice,etc. 2.yourrequirementsonpackingandshipping,suchasthedateofshipment,theportofloading,destination,shippingmarks,etc. 3.yourrequirementsonpayment,suchastermsandconditions,documentstobepresented,bankdetails,etc. 1.expressyourpleasureandthanksforreceivingtheorder; 2.guaranteethequalityofthegoodsthebuyerorderedandensureapromptdeliveryofthegoods; 3.confirmtheotherimportantitemssuchasthepayment,etc.; 4.expressyourwishforfurtherordersinfuture Whenwritingaletterforconfirminganorder,youshould:BackSample1 DearSirs, ThankyouforyourquotationofMarch10andtheillustratedcatalogue.WefindboththequalityandthepricesatisfactoryandtakepleasureinenclosingourOrderNo.287forthefollowingitems: Item Quantity(dozen)SizeUnitPrice(perdoz.) Women’sNylonGarments 150 Small USD80.00 Ditto 150MediumUSD100.00 Ditto 150LargeUSD120.00 WenotethatyoucansupplytheseitemsfromcurrentstockandhopethattheyreachusnolaterthanApril30. Foryourreference,wewishtoeffectpaymentbyirrevocableL/Catsight.Pleasekindlyletushaveyourconfirmation. Yoursfaithfully, 1．supplytheseitemsfromcurrentstock现货供应 2．effectpaymentby…以…方式付款Sample2 DearSirs, ThankyouforyourletterofAugust16,2004andfortheorderNo.8546enclosed.Wenowhavepleasureinconfirmingthatwehavealltheitemsinstockandarenowmakinguptheorder.ThegoodscanbeshippedbytheendofAugustandareduetoarriveinLondononOctober4,2004. Wecanalsoconfirmthatyourbanker,theWestminsterBankLtd,haveacceptedourDraftforUSD10,310.80,payablewithin60daysatsightandalltherelevantdocumentshavebeensuccessfullynegotiated. EnclosedaretwocopiesofourSalesConfirmationNo.97064madeoutagainstyourordermentionedabove.Pleasekindlysignandreturnonecopyforourfile. Ithasbeenapleasuredoingbusinesswithyouandwelookforwardtobeingofservicetoyouagaininthefuture. Yoursfaithfully, LongwearshoesLtd. Encl.:twocopiesofSalesConfirmationNo.97064 1．…makinguptheorder 正在准备所订购货物 2.…areduetoarrive将于…到达 3.…alltherelevantdocumentshavebeensuccessfullynegotiated.…所有相关单证都已商订备齐。negotiate协商，商议，商订 4.forourfile以便我们存档 Sample3 DearSirs, WethankyouforyourorderofApril15for15,000yardsofPrintedPureSilkFabrics.Butweregrettoinformyouthatowingtoshortageofstock,wearenotinapositiontosupplyyouwiththedesiredarticle. However,wewouldliketotakethisopportunitytorecommendanexcellentsubstitute,ournew“Youlian”BrandRayon,whichfeelsthesamesmoothasthepuresilkandnotalittleinferiorinquality,but10%lowerinprice.Thelargenumberofrepeatorderswehavereceivedfromleadingdistributorsanddressmanufacturersisagoodevidenceofthepopularityofthisbrand.Sowearesurethatitwillalsosellwellinyourcountry. Furthermore,weusuallyallowaspecialdiscountof5%onordersexceedingUSD100,000.Theenclosedisasamplecuttingforyourreference.PleasecontactusASAPifyouareinterestedinit. Yoursfaithfully, 1．…owingtoshortageofstock,wearenotinapositiontosupplyyouwiththedesiredarticle.由于库存短缺，我们暂时无法供应贵方所需要的货物。 2.recommendanexcellentsubstitute推荐一款优良替代品 3.notalittleinferiorinquality质量一点也不逊色 4.leadingdistributors领军销售商 5.asamplecutting剪样BackUsefulExpressionsaninitialorder arepeatorderastandingorder oceantransportrailtransport airtransportcontainertransportInternationalmultimodaltransportplaceanorderconfirm/acknowledgeanorderdeclineanorderdeliveranorderarrangeshipmenttake/acceptanorder Pleasefindtheenclosedordersheetforfurtherdetails. PleasefindenclosedourOrderNo.…for… Pleaseacceptourorderasfollows:… Pleaseacknowledgeacceptanceofourorder,andconfirmtheconditionsstatedabove. Thankyouforordering…… WethankyouforyourorderNo.… WearepleasedtoreceiveyourorderNo.…andconfirmthatwehavealltheitemsinstock. Upon/Onreceiptofyourrelevantcredit,weshallnotfailtoeffectshipmentintime. Pleasenotethatdeliveryshouldbecompletedbefore… Pleasenotethatthegoodsmustreachusby…atthelatest. Pleasekindlyconfirmtheaboveorder. Wetrusttheconsignmentwillprovetobesatisfactory. Wehopethatyouwillplacerepeatorderswithusinthenearfuture. Weregrettoinformyouthatweareunabletoentertainyourorderof…,owingto…BackI.Fillintheblankswiththewordsorphrasesgiven.PurchaseConfirmation thepackageofferdispatchforourfilesatisfactorysamplethefirstorderDearSirs,Please________tous12,000pairsofsheepleatherglovesasthetermsstatedinyour________ofMarch25.Wouldyoupleasetakespecialcareofthequalityand________ofthisorder?Theleathershouldbeofthesamequalityasthatusedinthe________.Wehopethatyoucanpackeachpairinanairtightpolythenebag,adozenpairsofglovesinaboxandthen20boxestoastrongseaworthywoodencase.Wewillordermoreif____________withyouprovestobe__________.Weareenclosingour__________________No.2003-398induplicateforyoursignature.Pleasesignandreturnonecopy__________.Uponreceiptofyourconfirmation,anL/Cwillbeissued.Sincerelyyours,dispatchofferthepackagesamplethefirstordersatisfactoryPurchaseConfirmationforourfile1．我公司对贵公司的各种型号的自行车感兴趣，决定试订一批。II.TranslatethefollowingsentencesintoEnglish.Weareveryinterestedinthedifferentmodelsofbicyclesyouofferandhavedecidedtoplaceatrialorder.2．我方客户急需这些货物，望早日发货装运为盼。Alltheitemsareurgentlyrequiredbyourcustomers.We,therefore,hopeyouwillmakedeliveryatanearlydate. 3．有关的信用证已由中国银行上海分行开立。在收到信用证后，请安排装船，并以传真通知船名及起航日期。TherelevantL/ChasbeenissuedbyBankofChina,ShanghaiBranch.Uponreceiptoftheside,pleasearrangetheshipmentandinformusbyfaxofthenameofvesselandthedateofsailing.4.接受订单后三周内交货，货款以不可撤销的信用证、凭即期汇票支付，海险由我方承保。Shipmentwillbemadewithin3weeksfromacceptanceofyourorder.OurtermsbypaymentaredraftatsightunderanirrevocableL/C.Marineinsurancewillbecoveredbyus.5.贵方9月20日第WG721/BP号订单已收阅，谢谢。WeacknowledgewiththanksthereceiptofOrderNo.WG721/BPdated20thSeptember.6.很抱歉，由于大量承约我们暂不能接受你方一千台电脑的订单。Weregrettosaythatweunabletoacceptyourorderof1,000computersowingtoheavycommitments.III.Readcarefullytheorderletterbelowandthenwriteaconfirmationlettertothebuyer.DearSirs,WehavereceivedwiththanksyourletterofFebruary21andallsamples.Wehavenowexaminedyoursamplesandaresatisfiedwithbothquantityandprices.Pleaseacceptourorderforthefollowingitems:1,200doz.silkhandkerchiefsat$2.00each,$2,4002,000pairtanpigskinleathershoes,size6at$4.00each,$8,0003,000doz.assortedorlonsocksat$1.50each,$4,500TOTAL$14,900Delivery:BytheendofMarch,2001Delivery:BytheendofMarch,2001Payment:DraftatsightunderirrevocableL/CInvoice:CommercialInvoicesintriplicateTheorderNo.16mustbestatedonallinvoicesandcorrespondence.Finalshippinginstructionswillbeenclosedlater.Werequestyoutoacknowledgeacceptanceofourorder,andtoconfirmtheconditionstatedabove.Faithfullyyours, DearSirs, WehaveacceptedyourOrderNo.16forhandkerchiefs,leathershoesandsocksandaresendingyouherewithourSalesConfirmationNo.Garm-263induplicate.Wouldyoupleasesignandreturnonecopytousforfile? Itisunderstoodthataletterofcreditinourfavorcoveringtheabove-mentionedgoodswillbeestablishedatonce.PleasenotethatthestipulationsintherelevantcreditshouldstrictlyconformtothetermsstatedinourSalesConfirmationsoastoavoidsubsequent amendments.Youmayrestassuredthatweshalleffectshipmentwiththeleastpossibledelayuponreceiptofthecredit. Weappreciateyourcooperationandlookforwardtoreceivingyourfurtherorders. Faithfullyyours,BackMakingPaymentsGeneralIntroductionSampleReadingUsefulExpressionsWritingPracticeWhatarelettersformakingpayments? 国际贸易中最常见的付款方式是信用证，即L/C(LettersofCredit)。 信用证是由买方银行开立的以卖方为受益人的保证付款的
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面凭证。信用证上的条款包括信用证本身的说明、有关交易货物的详细信息（货物名称、数量、规格、单价、装运、包装等）、信用证付款所要求的各种单证等。 因此，卖方在收到买方银行开出的信用证时，应仔细审核信用证上的各条款，审核无误后即可按销售协议发货。若卖方审核时发现信用证条款有误，如有些条款与销售协议不符，或无法按信用证规定装运日期交货，应及时提醒或要求买方对信用证作出修改，以保证交易的顺利。 因此，付款信函的撰写可能是为了不同的目的，如建议开立信用证、买方通知信用证已开立、卖方催开信用证、信用证条款的修改、要求延长信用证装运日期等。Howtowritealetterformakingpayments? WhenyouasabuyerwritestotellthesellerthatanL/Chasbeenopened,youshouldmakeclearthefollowingdetails: 1. whatL/Chasbeenopened(L/CNo.,creditamount) 2. thenameoftheopening/issuingbank 3. thevalidityoftheL/C 4. documentsrequired(usu.documentsrelatedtogoods,transportdocuments,insurancedocuments,etc.) WhenyouasasellerwritestoaskforamendmenttoanL/C,youshouldfirstremindthebuyerofwhatyoubothpartieshaveoriginallyagreedon,thenstateyourreasonclearlyandsincerelywhyanamendmenthastobemade. Forexample,youmaywanttoextendthedateofdeliverybecauseyoufailedtobookaship,oryoumaypointoutacarelessmistakemadebytheopeningbank.Finally,youaskfortheunderstandingofthebuyerandexpressthattheirefforttoamendtheL/Cwouldbeappreciated.BackSample1 DearSirs, Wewouldliketoplaceanorderfor100IBMThinkPadR512887E5CcomputersatyourpriceofUS$1,300each,CIFGuangzhou,forshipmentduringJuly/August. Wewouldliketopayforthisorderbya30-dayL/C.ThisisabigorderinvolvingUS$130,000and,sincewehaveonlymoderatecashserves,tyingupfundsforthreeorfourmonthswouldcauseproblemsforus. Wemuchappreciatethesupportyouhavegivenusinthepastandwouldbemostgratefulifyoucouldextendthisfavortous.Ifyouareagreeable,pleasesendusyourcontract.Onreceipt,wewillestablishtherelevantL/C4immediately. Yoursfaithfully, 1.abigorderinvolving…一笔涉及…的 2.…sincewehaveonlymoderatecashserves,tyingupfundsforthreeorfourmonthswouldcauseproblemsforus.我们只有适量现金储备，占用资金三四个月将造成麻烦。 3.…extendthisfavortous.继续给予优惠Sample2 DearSirs, Thisistoinformyouthatwehavenowestablishedanirrevocableletterofcreditinyourfavorfortheamountof￡6000withtheCommercialBankofSanFrancisco,validuntilApril30. Thetermsofthecreditauthorizeyoutodrawat60daysonthebankinSanFranciscofortheamountofyourinvoicesaftereachshipmentoffivecases. Beforeacceptingthedraft,whichshouldincludeallchargestoLondon,thebankwillrequireyouto producethefollowingdocuments:billsofladingintriplicate,onecopyoftheinvoicecoveringCIFLondon,acertificateorpolicyofinsuranceandcertificateoforigin. Wewillexpectyourfirstconsignmentaboutthemiddleofnextmonth. Yoursfaithfully, 1.establishanirrevocableletterofcreditinyourfavor开立以你方为受益人的不可撤销信用证 2.Thetermsofthecreditauthorizeyoutodrawat60daysonthebankinSanFranciscofortheamountofyourinvoicesaftereachshipmentoffivecases.该信用证授权贵方在每批5箱货物装运后，按发票金额开立以旧金山商业银行为付款人的见票后60天内付款的远期汇票。 3.Beforeacceptingthedraft,whichshouldincludeallchargestoLondon,thebankwillrequireyoutoproducethefollowingdocuments.在承兑汇票前，银行将要求贵方出示以下单证。汇票款额包括货物装运至伦敦的所有费用。 4.billsofladingintriplicate提单一式三份 5．theinvoicecoveringCIFLondon伦敦到岸价发票 6．acertificateorpolicyofinsurance保险证明/单 7．certificateoforigin原产地证Sample3 DearSirs, WearewritingconcerningourSalesConfirmationNo.TE136forSilkShirts,whichstipulatesthatL/Creachusby22April,2003.However,uptothepresentwehavenotreceivedyourL/C.Thiscausedussome inconvenienceandhasmadeitdifficultforustocompleteshipmentbeforethescheduleddate. WearethereforerequestingyoutoopentherelevantL/Cimmediately.Weshouldappreciateyourimmediateattentiontothismatter. Yourssincerely,BackUsefulExpressions irrevocableL/C revocableL/C confirmedL/C unconfirmedL/C documentaryL/C PleaseopenanirrevocableL/Cfor…infavorof… ThisL/Cremainsvaliduntil…inclusive. Foryourinformation,wehaveinstructedourbank,…Bank,toopenanconfirmedL/Cfor… Withreferencetoyourletterdated…agreeingtoestablishtheL/CconcerningtheorderNo.…,weregrethavingreceivednonewsfromyouuptonow. Wewishtoremindyouthatthedateofdeliveryisapproaching,butwehavenotreceivedthecoveringL/Cuntilnow. AsyouhavefailedtoestablishtheL/Cintime,weregretbeingunabletoeffectshipmentwithinthestipulatedtimelimit. WehavereceivedyourL/CNo.…,butwefinditcontainsthefollowingdiscrepancies:… Owingto…,wewouldappreciateyourextendingtheshipmentdateandthevalidityofyourL/CNo.…to….Back 1．开立以某人为受益人的信用证 2．修改信用证 3.催开信用证 4．装运单据 5．开证行 6.议付行 7.远期信用证 8.即期信用证 9.可转让信用证 10.截止期I.TranslatethefollowingintoEnglish. 1.toestablishanL/Cinone’sfavor 2.toamendanL/C 3.urgetoopen/issue/establishanL/C 4.shippingdocuments 5.opening/issuingbank 6.negotiatingbank 7.time/usanceL/C 8.sightL/C 9.transferableL/C 10.deadline1、Pleasedbeinformedthataconfirmed,irrevocableL/CbearingNo.36745hasbeenestablishedinyourfavorthroughtheBankofChina,NanjingBranchon21June2004forUS$32,000.Thecreditwillremainvaliduntil21July2004.Pleasemakearrangementstoeffectshipmentbefore21July.II.TranslatethefollowingintoChinese:我方已于2004年6月21日通过中国银行南京分行开立以贵公司为受益人的、金额为32，000美元的、保兑的、不可撤销的信用证，编号为36745，有效期至2004年7月21日。特此奉告。请及时安排装运事宜。2、Thepaymentisavailablefor100%ofinvoicevalueagainstyourdraftdrawnonusatsight.凭贵方开具的以我行为付款人的按发票金额100％计算的即期汇票付款。3、DocumentsmustbedispatchedbycourierservicesinonecovertotheHongKongandShanghaiBankingCorp.Ltd.所有单证必须用快邮整套寄至香港汇丰银行。4、Undersuchcircumstances,weregrethavingtoaskforatwo-weekextensionoftheL/CcoveringOrderNo.3661.基于上述情况，我们很抱歉希望你方能将3661号订单的信用证有效期延后两周。已收获你方通过利物浦
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渣打银行开立的、关于我方第1249号销售确认书项下的第4785号信用证。信用证规定货物装运不得迟于5月21日且不可转船。但尽管我方一直多方努力准时订舱，却仍被告知5月26日以前没有直达船开往你方港口。因此，请求你方将装运日期和信用证有效期分别延迟至5月31日和6月16日或允许转船。III.WritealettertoaskforamendmenttoL/Caccordingtothenotesgivenbelow. DearSirs, WehavereceivedyourL/CNo.4785issuedthroughtheStandardCharteredBank,LiverpoolagainstourS/CNo.1249. InaccordancewiththestipulationsofthecaptionedL/CthetotalquantityshouldbeshippednotlaterthanMay21,andtransshipmentisnotallowed. Althoughwehavebeenmakinggreateffortstobookshippingspacesontime,muchtoourregret,weweretoldnodirectsteamerforyourportbeforeMay26.Therefore,weherebyrequestyoutoextendthedateofshipmentandthevalidityoftheL/CtoMay31andJune16respectivelyortoallowtransshipment. AswecandonothinguntiltheaboveL/Cisdulyamended,wewouldadviseyoutoattendtothematterwiththeleastpossibledelay. Yourssincerely,BackShippingGeneralIntroductionSampleReadingUsefulExpressionsWritingPracticeWhatarelettersofshipping? 国际贸易中最常用的运输方式是海运（oceantransportation），海运可以是班轮或不定期货船。就装运方式而言，集装箱服务最受欢迎。货物的装运不一定总是整批装运，有时是分批装运（partialshipment）。在无法直运的情况下，就需要转运(transshipment)。但这些装运条件都应在销售合同及信用证中标示清楚。 装运信函的主要目的有，卖方告知买方装运事宜、卖方通知买方货物已装运、买方催促卖方尽快装运等。Howtowritealetterofshipping? Themostcommonletterofshippingisshippingadvice,whichiswrittenbythesellertoinformthebuyerofthecompletionofshipment.Atypicalshippingadvicecontainsthreesections: 1.informingthatshipmenthasbeencompletedandgivingdetailsconcerningtheorderNo.,shippingdate,meansofshipping,destination,etc. 2.remindingoftheenclosed/attachedshippingdocumentsorotherrelevantdocumentssuchaspackinglist,insurancepolicy,etc. 3.assuringsatisfactionorhopingforfurtherservicesBackSample1 DearLinda, WearepleasedtoinformyouthatyourorderNo.221hasnowbeenshippedbyM/SSunFloweroftheEvergreenShippingCo.,Ltd.,sailingon14JulyfromGuangzhouandisduetoarriveatLiverpoolsometimeinearlyAugust. Asisournormalpractice,wearesendingyoutomorrowbyregisteredairmailtheB/L,invoiceandinsurancecertificate. Sincerelyyours, RichardJiangSample2 DearSirs, ReferringtoourOrderNo.956-S2,wearewritingtoyouaskingforanalterationinportofdestinationasthestrikegoingonatourportshowsnosignoflettingupforatleastanothertwoweeks. PleaseshipthegoodsinquestiontousviaRotterdamwithintheoriginaltimeofshipment.Theextraexpensesarisingfromtransshipmentwillbebornewithus.Owingtotheincreaseddistance,thegoodswillhavetobesenttousbyrailaftertheyarriveatRotterdam, pleasepayspecialattentiontothepackingandmakesurethatitissuitableforthelongvoyageandcanwithstandroughhandling. Yourunderstandingandearlyreplywillbegreatlyappreciated. Yoursfaithfully, 1.alteration改变，更改 2.letup停止 3.inquestion被谈论的 4.Theextraexpensesarisingfromtransshipmentwillbebornewithus.由于转运造成的额外费用将由我方承担。 5.withstandroughhandling经得起粗重搬运Sample3 DearSirs, WeareveryanxioustoknowabouttheshipmentofourorderNo.3271for300dozensofwomen’sleathergloves.WesentyouanirrevocableL/Cforthisorderamonthagobutuptothepresentwehaven’treceivedanynewsabouttheshipment. Asyouhavebeeninformed,ourbuyersareinurgentneedofthegoodsandareinfactpressingusforassuranceofearlydelivery.Thuswehopeyouinformusthedeliverytimeandeffectshipmentassoonaspossiblesinceanydelaywouldcauseusinconvenienceandfinancialloss. AndfinallywefeelitourdutytoremindyouthattheL/CexpiresonMarch21,2003anditisimpossibleforustoextenditagain. WearelookingforwardtoyourreplyASAP. Faithfullyyours, 1.inurgentneedof急需… 2.assurance承诺，保证 3.financialloss经济损失 4.expire终止，到期BackUsefulExpressions consignment consignor consignee shippingspace shippingagents thecarrier drawadraft seaworthypacking Pleasemakesurethatthepackingissuitableforalongseavoyage. YourorderNo.…willbeshippedby…on… ForthegoodsunderyourorderNo.…,wehavedispatchedthemby…duetoarrivein…on… TheduplicateshippingdocumentsincludingBillofLading,Invoice,PackingList,andInspectionCertificatewillbesenttoyoutoday. HavingshippedthegoodscoveredbySalesConfirmationNo.…by…，wearegladtosendyouherewithcopiesoftherelativeshippingdocumentscomprisingthefollowing. Wearepleasedtoinformyouthatthegoodsyouorderedfromusarereadyforshipment. Wearewritingtoinformyouthatwehavedispatchedyourgoods…by…on… Thegoodsaresafelypackedinstrongwoodencasesandshouldstanduptoanyroughconditionsintransport. Inaccordancewithyourinstructions,thegoodsarepackedin…andwearesurethattheywillreachyouingoodorder. Muchtoourregret,wecannotshipthegoodswithinthetimelimitoftheL/Cowingto… Yourdelayinshippinghasplacedusinanawkwardposition,andifpromptdeliverycannotbeeffectedagain,wewillfeelsorrytocanceltheorderbecause…Back 1.portofloading 2.portofunloading 3.shippingmarks 4.cargovessels 5.containervessels 6.BillofLading 7.ShippingbyChartering 8.CertificateofOrigin 9.Packinglist 10.CommercialInvoiceI.TranslatethefollowingtermsintoChinese. 1.装货港 2.卸货港 3.装运标志/唛头 4.货轮 5.集装箱船 6.提单 7.租船运输 8.原产地证 9.装箱单 10.商业发票DearSirs,Wearesorrytoreceiveyourletterof18March,________aboutthedelayin____________.The________was__________factorswecouldnothaveknownaboutwhenwesignedthe_______andacceptedyour________.Nowwearedoingeverythinginourpowertoguaranteethedelivery__________twodays.Weapologizeonceagainforthe__________thedelayhascausedyou.II.Fillintheblankswithawordorexpressionthatfitsbest.complainingshipment/shippingdelayduetocontractdeliverydatewithininconvenienceIII.TranslatethefollowingsentencesintoEnglish.1、我们很高兴地通知贵方，你们的第1134号订单现已装运妥当，将乘“东风”轮明日启航。WearepleasedtoinformyouthatthegoodsunderyourOrderNo.1134hasnowbeenshippedandtakenonboards.s.Eastwindwhich,weareinformed,willbesailingtomorrow.2、请查收并确认附件中有关运输单据。Pleasecheckandconfirmtherelevantshippingdocumentsattached.3、我们在第310号销售合同中同意贵方于2004年6月交货，但现在因客户急需，欲提前至4至5月交货。WeagreedonadeliveryofJune,2004underthetermsofourSalesContractNo.310,however,wewouldnowliketobringdeliveryforwardtoApril/May,2004forourbuyersareinurgentneedofthesegoods.4、我们很抱歉地通知对方，由于船位没有及时订妥，不得不延迟至下月发货。请尽快回函确认。Weregrettoinformthatwehavetopostponethedeliverytothenextmonthsincewefailedtofixthedesiredshippingspacethismonth.PleasewritebacktoconfirmitASAP.5、该批货物将于10月8日由厦门乘“水手”号轮船起航，预计于10月23号运抵伦敦。TheconsignmentwillleaveXiamenon8Oct.onboardSSSailorandisduetoarriveinLondonon23Oct.6、为保证及时交货，请允许转船。Pleaseaccepttransshipmenttoensuretimelydelivery.BackComplaints&ClaimsGeneralIntroductionSampleReadingUsefulExpressionsWritingPracticeWhatarelettersofComplaints&Claims? 国际贸易中争议的发生可能有很多原因，如货物装运延迟、货物损坏、货物质量不合格、货物与样品不符等等。当争议发生时，遭受损失的一方往往会根据合同或法律向对方提出赔偿要求，也称索赔（complaints/claims），而对方对索赔要求的受理（同意或拒绝赔偿）则称为理赔（replytocomplaints/claims）。 索赔要求的提出有一定的期限规定，一般是在到货后三十天内提出，逾期则无权索赔。索赔函应开门见山、清楚明白、有理有据。受理索赔方(卖方或承运人或保险公司等)在接到索赔要求后，也应及时妥善处理。如确实是自己的责任，应诚恳表示歉意并承诺赔偿；如不是，也应清楚说明原因并礼貌拒绝赔偿。HowtowritealetterofComplaints&Claims? Towritealetterofcomplaints/claims,youfollowthesesteps: feelsorrytocomplainaboutorclaimfor…andstateexactlythedetailsofdamage,loss,etc. provideevidenceofdamage/lossandexplainwhyyouhavetherighttocomplainorclaim 3.suggestcompensationorsettlement 1. feelsorrytoreceivethecomplaints/claims 2. acknowledgethelossandassumeresponsibilityforitorrefusetotakeresponsibilityandexplainwhyTowriteareplytocomplaints/claims,youfollowthesesteps: 3. apologizeagainandensurethesettlement/compensationorsuggestclaimswithwhoshouldberesponsibleforthelossBackSample1Claimfordamage DearSirs, Wedulyreceivedthe10casesofporcelainyousentuson26June,butregrettofindonexaminationthat2caseshavebeenwhollydamagedintransit. Asthedamagedporcelainbecomesunsuitableforsellingandnotofusetous,wehavetorequestareplacementforthemoraspecialallowanceof20%. PleasefindattachedacopyofDamagedCargoReportandtheInvoiceandletusknowhowyouproposetodoassoonaspossible. Yoursfaithfully,Sample2Claimforpoorquality DearSirs, WithreferencetotheconsignmentofLiquidNitrogenwhichreacheduson4July,we,onexamination,regrettoinformthatthequalityisnotinconformitywithwhatweagreedinthecontract. WhatweorderedisLiquidNitrogenwithapurityof99.99%,butwejustreceivedtheSurveyReportfromQingdaoCommodityInspectionBureauevidencingthepurityof99.9%.WearenowsendingyoutheoriginalcopyofInspectionCertificateandweherebyformallylodgeaclaimagainstyouasfollows: OurclaimonpoorqualityUS$10,000 PlussurveychargeUS$500 TotalamountofclaimUS$10,500 Yourearlysettlementwillbeappreciated. Yoursfaithfully, 1.inconformitywith与…一致 2.contract合同 3.purity纯度 4.lodgeaclaimagainst对…提起诉讼Sample3Justifyaclaim DearMs.Leung, Thankyouforyourfaxof17January.Weareextremelysorrytolearnthatanerrorwasmadeincarton16oftheaboveorder.The missing9,000ballpensweresentthismorningbyVirginAirwaysandthedocumentshavealreadybeenforwardedtoyou. Wegreatlyregrettheinconveniencecausedbytheerrorsandofferoursincereapologies. Wecanassureyouthateveryeffortwillbemadetoensurethatsimilarerrorsdonotoccuragain. Yourssincerely, RobertWilliamsSample4Declineaclaim DearSirs, Wemuchregrettoreceiveyourcomplaintaboutdamagetotheporcelainwesentyouon9May,2003bySSVictory. However,wewouldliketoassureyouthatthegoodswerepackedwithgreatcarestrictlyinaccordancewithyourinstructionsandwereinperfectconditionwhentheylefthere,andthedamagemusthaveoccurredbyroughhandlingduringtransit.Thusweassumewearenotresponsibleforthedamageandwesuggestyoulodgeyourclaimwiththeshippingcompany. Atanyrate,wearedeeplysorrytolearnfromyouaboutthisunfortunateincidentandwehopeyouwillbeabletofindasatisfactorysettlementsoon. Yoursfaithfully, 1.beresponsiblefor对…负有责任 2.settlement解决BackUsefulExpressions WedulyreceivedthegoodsofOrderNo.…andwethankyouforthepromptshipment.However,whenopeningthecase,wefoundthat… Whileappreciatingyourpromptshipment,however,wefound…caseswerebrokenwiththeresultthat… PleasefindenclosedaSurveyReport,…etc.insupportofourclaim. Astheconsignorhadthegoodsinsuredagainstdamageandpilferage,webelievewehavetherighttoclaimonyouforcompensationof…for… Weguessitwasamistake,andwehopeyoucanlookintothematterandletushaveyoursuggestionsaboutthedispositionofincorrectshipmentverysoon. Wewillbeobligedtohaveyourexplanationandknowhowyouintendtosettlethematter. Wearesorrytohaveyourcomplaintabout… Weregrettolearnthatyouarenotsatisfiedwith… Wearewillingtomakeasettlementthatsatisfiesyouandwouldliketohaveyoursuggestions. Tocoveryouloss,weagreetomakeyouaspecialallowanceof… Wetaketheresponsibilityforthemistakeandwewillarrangeforthereplacementtobesenttoyouatonce. Wearesorrytohaveyourcomplaintbutregretthatwedonotholdourselvesresponsibleforthelossbecause… Weshouldappreciateyourunderstandingandwesuggestyoulodgeyourclaimwith…Back 1．索赔人 2.向…提出索赔 3.损害鉴定 4.同意理赔 5.拒赔 6.短/缺交 7.解决/清偿 8.对…有责任 9.检验证 10.赔偿I.PutthefollowingexpressionsintoEnglish claimant 2.toclaim/tolodgeaclaimagainst…3.DamageSurvey 4.tomeet/grant/justifyaclaim5.torefuse/reject/declineaclaim6.shortdelivery 7.settlement 8.beresponsible/liablefor…9.InspectionCertificate 10.compensation 收到8月12日发运的20箱汽车部件，但开箱后发现货物与同日开具的发票不符。显然发货有误。通知此货物暂存仓库，留待处理。要求尽快告知何时发运所订货物。II.Writealetterofcomplaintaccordingtothenotesgivenbelow DearSirs, Weregrettoinformyouthatthe20casesofcarpartswereceivedthismorning,consignedbyyouon12thAugust,donotcorrespondwithyourinvoiceofthesamedate. Weguessitwasamistake.Weareholdingthegoodsinourwarehouseandarewaitingforyourinstructionastohowtohandlethem. Pleasefaxusassoonaspossiblewhenwemayexpecttoreceivethegoodsweordered. Yoursfaithfully, DearSirs, Withreferencetoourtelephoneof15thMay,inconnectionwiththedownquiltshippedperSSPatriotinexecutionofcontractNo.3726-21-S3S,weprovidethefollowinginformationindetail.III.ReplytothefollowingClaimtojustifyit Athoroughexaminationbycommodityinspectionorganizationconcernedshowedthattheshortweightwasduetotheimproperpacking,theinferiorqualitywasduetothedeficiencyofdowncontent.Wenowlodgeclaimswithyouasfollows: ClaimNumber Claimfor Amount PBC78 Short-weight US$1453.20 PBC79 Inferiorquality US$3107.15 PlussurveychargesUS$68.25 TotalAmount US$4628.60 Tosupportourclaims,weencloseonecopyoftheSurveyReporttogetherwithourStatementofClaimwhichamountstoUS$4628.60. Wefeelsurethatyouwillgiveourclaimsyourmostfavorableconsiderationandletushaveyoursettlementatanearlydate. Sincerelyyours, DearSirs, Weacknowledgereceiptofyourletterof15thMay,withenclosures,claimingforshortageinweightandinferiorqualityontheconsignmentofthedownquiltshippedbySSPatriot. Havingimmediatelylookedintothematter,wefindthatourdownquiltwasproperlyweighedatthetimeofloadingandthequalityoftheconsignmentwasuptostandard.Wereallycannotaccountforthereasonforyourcomplaint.Sincethegoodswereexaminedbyapublicsurveyor,wecannotbutacceptyourclaimsastendered. WethereforeencloseourcheckNo.22314forUS$4628.60infullandfinalsettlementofyourclaimsPBC78andPBC79.Kindlyacknowledgereceiptatyourconvenience. Webelievethisisafairadjustmentofyourclaim,andtrustthatitwillbecompletelyacceptabletoyou. Yourstruly,
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